Inter-Tel 8520 manual

Model 8520 User Guide[...]

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1 Q UICK R EFERENCE G UIDE TO F REQUENTLY -U SED F EATURES These are the basic instructions for the most freq uently-used telephone and voice mail features for Inter -T el endpoint s. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. P LACING AN I NTERCOM C ALL 1. Dial an exte[...]

2 P LACING A C O NFERENCE C ALL 1. While on the first call, pres s . The call is now on hold. 2. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary , rep eat this step to place a third call on hold.) 3. Press the flashing button to join al l of the calls together in the con- ference. NOTE: Con[...]

3 P AGING 1. Lift the handset and press or dial . 2. Dial the desired pa ge zone number (0- 9). 3. After the tone, make your announcem ent and hang up. NOTE: The Page feature is not sup ported in SIP mode. T RANSFER RING A C ALL TO A N E XTENSION /O UT SIDE N UMBER 1. Press or . 2. Dial the desired exte nsion or telephone nu mber . 3. W ait for an [...]

4 A CCESSING V OICE M AIL M ESSAGES 1. Access your mailbox as d escribed on page 3 . 2. If E-Mail Reader is en abled for your mailbox, say “V oice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or press t[...]

M ESSAGE O PTIONS * Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. * Message options var y based on media type . F EATURE C ODES * *Some feature cod es may not apply to your endpoint. For a lis t of feature codes specifi c to your endpoint, consu lt the user gui[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to chang e your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted. S tart ove[...]

Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8 520 endpoint. The co ntents of this user guide, which reflect curre nt Inter-T el standards, are subject to revision or change without notice. Some features or applications men tioned may require a fu[...]

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iii ©Inter-T el, Inc. April 2005 printed in US CONTENTS P AGE T able of Contents FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About[...]

iv CONTENTS P AGE Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Performing a “Hookfl ash” During a Call . . . . . . . . .[...]

1 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . . . . . . .[...]

2 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY W ELCOME Y our new Model 8520 provides access to s e veral features, each of which is described in this guide. The About This Guide section below lists the dif ferent sections in this user guide and describes the type of information you can find there. If you need to access information quickl[...]

3 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY A BOUT Y OUR E NDPOINT Y our endpoint has two basic types of bu ttons in addition to a display and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature but tons: Provide quick access to various telephone and voice mail fea- tures. NOTE: This is th[...]

4 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY Feature Button Functions The feature buttons are designed t o automate some of the commonly-u sed functions, such as dialing an outside number . Each of these is described in the table below . In addition to the buttons identified in the preceding table, yo ur endpoint has a Spe- cial button [...]

5 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY Display Y our Mo del 8520 has two li nes of disp lay with 16 charac ters per l ine. When your endpoint is idle, this display shows your extension number , your username, the time of day , and the date. At ot her times, it may di splay reminder messages, Do-Not -Dis- turb (DND) messages, numbe[...]

6 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY DSS/BLF and Mini-DSS Generally , t he Model 8450 Direct Station Selection/Busy Lamp Field (D SS/BLF) unit is used by individuals that handle a high volume of incoming calls , such as reception- ists. The DSS/BLF provides one-button acce ss to up to 50 exte nsion numbers or a programmable feat[...]

7 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY A BOUT V OI CE M AIL V oice mail is an application that is part of the Inter-T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. T o use voice mail fe atures, each user (or sub- scriber) is ass[...]

8 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users. The instruct ions for the following common mailb ox tasks are included in the Getting S tarted and Moving On sections of this guide: • Initializing your mail box (see page 16 )[...]

9 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging system that uses industry-stan- dard protocols for co mmunication an d messaging. EM un ifies communicatio n and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system p[...]

10 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox, you can issue spoken commands to navi[...]

11 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY W HAT Y OU S EE AND H EAR As you can see, your Model 852 0 and tele phone system come equipped with many features. T o help you understand what ever ything means, it is recommended that you read the following information before you use your endpoint: • Y our telephone system may be program[...]

12 Inter-T el ® Model 8520 User Guide FINDING Y OUR W AY S OF TWARE C OMP ATIBILITY Depending upon which software version your telephone system is using, some of the features included in this guide may not be available for your endpoint. Check with your system administrato r to see which software version your telephon e system cur- rently uses and[...]

13 Inter-T el ® Model 8520 User Guide GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Adjusting Your Endpoint’s Viewing Angle . . . . . . . . . . . . . . . . 14 Adjusting Your Endpoint’s LCD Contrast . . . . . . . . . . . . . . . . . 15 S[...]

14 Inter-T el ® Model 8520 User Guide GETTING ST ARTED I NTRODUCTION Now that you know what your endpoint can do, it’ s time to start using it. In this sec- tion, you’ll learn how to make and r eceive calls, transfer calls, retrieve voice mail messages, and much more. A DJUSTING Y OUR E NDPOINT ’ S V IEWING A NGLE Y our Model 8520 h as an ad[...]

15 Inter-T el ® Model 8520 User Guide GETTING ST ARTED A DJUSTING Y OUR E NDPOINT ’ S LCD C ONTRAST Some endpoints have a contrast control wheel that allows you to manually adjust the Liquid Crystal Display (LCD) contrast. This wheel is locat ed on the back of the end- point and can be adjusted wh ile viewing the LCD screen. For endpoints that d[...]

16 Inter-T el ® Model 8520 User Guide GETTING ST ARTED S ETTING U P V OICE M AIL T o begin using your mailbox yo u will need to com plete a few basic set -up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailb[...]

17 Inter-T el ® Model 8520 User Guide GETTING ST ARTED 6. After the tone, record your first and last names. 7. When pr ompted, do one of the following : • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name you just reco rded. • Say “Append” or press to add to your name. • Say “Re-record[...]

18 Inter-T el ® Model 8520 User Guide GETTING ST ARTED T o record/change your personal gr eeting: 1. Access your mailbox as d escribed on page 34 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting. 4. Do one of the following: • Say “Primary” or pres[...]

19 Inter-T el ® Model 8520 User Guide GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. W ith your Model 8520, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place intercom calls to you, without dial[...]

20 Inter-T el ® Model 8520 User Guide GETTING ST ARTED If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • T o leave a stati on message: Press and then han g up. • T o leave a voice mail message: Press and wait for the message center to answer . (See page 33 for mo re message opt[...]

21 Inter-T el ® Model 8520 User Guide GETTING ST ARTED T o redir ect a ringin g call to anoth er extension or to an outside number: 1. Press and dial . 2. Enter the extension or outside number to which y ou want to redirect th e call. See page 28 for more infor mation. If the Of f-Hook V oice Announce f eature is enabled for your endp oint, when y[...]

22 Inter-T el ® Model 8520 User Guide GETTING ST ARTED T o request a callback (qu eue on to the li ne) if all outgoing lines are busy when you try to call out: When you hear busy si gnals, press and hang up . When the line is av ailable, your endpoint rings. T o cancel the queue request be fore your en dpoint ring s: Press . When dialing the numbe[...]

23 Inter-T el ® Model 8520 User Guide GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one en dpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Reverse T ransfer (Call Pickup)[...]

24 Inter-T el ® Model 8520 User Guide GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press to put the call on hold. 2. Place another intercom or outside cal[...]

25 Inter-T el ® Model 8520 User Guide GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoi nt, your Model 8520 has many advanced options for this feature. W ith your endpoint, you can trans- fer a call to another extension, voi ce mail, or even an outside line. T o Another Extension 1. EITHE[...]

26 Inter-T el ® Model 8520 User Guide GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) fe ature allows you to answer a call that is ring- ing or holding at anot her endpoint. Fo r example, if the at tendant transfers a call to you but you have stepped away from your en dpoint, you can pick up the call using another e[...]

27 Inter-T el ® Model 8520 User Guide GETTING ST ARTED F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber . Y o u[...]

28 Inter-T el ® Model 8520 User Guide GETTING ST ARTED Redirect Call The Redirect Call feature allows you to forward any call that is ringing on your end- point without having to answer the call. NOTE: Y ou cannot redire ct calls to an extension th at is in DND or to a restri cted out- side number . T o redir ect a call to an extension number: 1. [...]

29 Inter-T el ® Model 8520 User Guide GETTING ST ARTED D ISPLAYING I NFORMATION ON Y OUR E ND POINT Y our Model 8520 has two lines of display wh ere you can view inform ation, such as the date and time or the outside party’ s name/number . Date, T ime, Name, and Extension Number Y ou can temporarily di splay the system da te and time, your u ser[...]

30 Inter-T el ® Model 8520 User Guide GETTING ST ARTED U SING A H EADSET W ith an electret h eadset, you can talk on the end point handsfree, withou t using your speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the telep hone system. If this fla[...]

31 Inter-T el ® Model 8520 User Guide GETTING ST ARTED U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerphone for on-hoo k dialing, call monitoring, and background music. Mute Button T o mute the mi crophone so that you can hear the other p[...]

32 Inter-T el ® Model 8520 User Guide GETTING ST ARTED Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typical ly the range is 1 to 3). NOTE: T o use this feature, the system admini strator or installer mus t program your endpoint for Enhanced[...]

33 Inter-T el ® Model 8520 User Guide GETTING ST ARTED U SING THE M ESSAGE B UTTON In today’ s busy world, it’ s almost guaran teed that you will cal l someone that is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you can: • Have the called party[...]

34 Inter-T el ® Model 8520 User Guide GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it . NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature enabled. When ASR is en abled for your [...]

35 Inter-T el ® Model 8520 User Guide GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken command or pressing a dialpad button. If your env[...]

36 Inter-T el ® Model 8520 User Guide GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Au[...]

37 Inter-T el ® Model 8520 User Guide GETTING ST ARTED 5. When the message has finished playing, you have the following options: • Say “Replay” or press to repl ay the message from the beginning. • Say “Reply” or press to reply to t he message. Y ou have the following options: – Say “V oice Mail” or press to leave a voice mail me[...]

38 Inter-T el ® Model 8520 User Guide GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undeleted within t[...]

39 Inter-T el ® Model 8520 User Guide GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see pag e 81 ) is a recorded voice message that is attached to the e-mail [...]

40 Inter-T el ® Model 8520 User Guide GETTING ST ARTED • Say “Copy” or press to copy y our message to other mailboxes. Say or enter the desired mailbox number or group list number . The system announces the name assigned to the mailbox number o r group list number . Y ou have the following options: – Say “Y es” or press to accept the s[...]

41 Inter-T el ® Model 8520 User Guide GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou can c ancel unretriev ed messages th at you have sent to individ uals, but not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 34 . 2. While listening to the voice mail mai[...]

42 Inter-T el ® Model 8520 User Guide GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do not wan t to be disturbed, you can use the DND feature. This halts all p ages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, they hear a r[...]

43 Inter-T el ® Model 8520 User Guide GETTING ST ARTED T o enable DND: 1. Press . 2. EITHER, Dial the two-d igit number corresponding to the message you want to use (see table on the previous page). OR, Press the (high) or ( low) end of the volume button to scroll through the messages. 3. If desir ed, customize the second display line by dialing t[...]

44 Inter-T el ® Model 8520 User Guide GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro - grammed time, the reminder me ssage signals you with eight sh ort tones, and your di s- play shows th[...]

45 Inter-T el ® Model 8520 User Guide MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Se[...]

46 Inter-T el ® Model 8520 User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move o n to th e advanced features. In this section, you’ll learn how to program your endpoint , use directories, access your mailbox remotely , and perform various other functions. S ETTING E ND POINT P REFERENCES Y our endpoint[...]

47 Inter-T el ® Model 8520 User Guide MOVING ON Enabling Background Music If your telepho ne system is equipped w ith a music source, you can listen to music through your speaker . T o enable or disable background music: Dial . Changing Keymap s Keymaps identify where feature buttons appear on yo ur endpoint. While all endpoints are programmed wit[...]

48 Inter-T el ® Model 8520 User Guide MOVING ON Changing the Language When your telephone system is installed, the system administ rator can choose two of four dif ferent languages (American English, British Eng lish, Japanese, or Spanish) as the primary and secondary lan guages. Y ou can then change the display and voice mail prompts on your endp[...]

49 Inter-T el ® Model 8520 User Guide MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox co ntains personal option s to allow you to customi ze voice mail func- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 16 ). NOTE: If your telephone system uses Enterpri se Messaging (EM), your[...]

50 Inter-T el ® Model 8520 User Guide MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this information , [...]

51 Inter-T el ® Model 8520 User Guide MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screeni ng feature is available only if it is enable d for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr ansferred fro[...]

52 Inter-T el ® Model 8520 User Guide MOVING ON Programming a Fax Destina tion W ith the Inter -T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. T o change your fax destina tion number: 1. Access your mailbox as d escribed on page 34 . 2. [...]

53 Inter-T el ® Model 8520 User Guide MOVING ON Changing the Message Search Order Y ou can change the order in which you retrieve your messages based on the date and time you receive them. When more th an one message is left in your mailbox, they are available for you to access in the order you specify . The search order , can be config- ured as f[...]

54 Inter-T el ® Model 8520 User Guide MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is available on ly if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box. ALSO: The remote messaging feature is supported for voice mail messages only . If E- Mai[...]

55 Inter-T el ® Model 8520 User Guide MOVING ON T o set up r emote messaging for voice mail messages (if e nabled): 1. Access your mailbox as d escribed on page 34 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press . Y o u have the following options: • Say “Primary” or press to set up a primary[...]

56 Inter-T el ® Model 8520 User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre- quently dialed nu mbers. Each number is stored in your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location num- ber . On ce programmed, you can qu[...]

57 Inter-T el ® Model 8520 User Guide MOVING ON T o store a number in a Spee d-Dial location: 1. W ith the handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter the desired name for the speed-dial number , as described below: • Alph anumeric mode (Message button and lamp lit): Press the dial pad button[...]

58 Inter-T el ® Model 8520 User Guide MOVING ON Creating St ation S peed-Dial Buttons If your endpoi nt has programmabl e buttons, you c an program on e or more as speed - dial buttons. Aft er the button i s programmed, you mu st select a speed-di al location to associate with the button. NOTE: Before you program a sp eed-dial button , you ne ed t[...]

59 Inter-T el ® Model 8520 User Guide MOVING ON U SING R ECORD -A-C ALL If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-A-Call feature. If s o, you can record an ongoing call as a mailbox message. Y ou can then retrieve the message, just as you would any other mailbox message. NOTE: T[...]

60 Inter-T el ® Model 8520 User Guide MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoi nt speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones. Each zone cont[...]

61 Inter-T el ® Model 8520 User Guide MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hoo kflash (a quick hang up and release). T o generate a ho okflash while using a line: Press and dial . NOTE: This features is known as a “Recall” in European systems. P ROGRAMMING Y OUR F E[...]

62 Inter-T el ® Model 8520 User Guide MOVING ON P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Se lection/Busy Lamp Field (DSS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally monitor the statu s of the a[...]

63 Inter-T el ® Model 8520 User Guide MOVING ON P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Appearances feature, you can prog ram various butto ns on your endpoint (and on the Mini-DSS) to indicate the call activity at a diff erent extension (primary extension). In addition to being able to see when a call is ringing[...]

64 Inter-T el ® Model 8520 User Guide MOVING ON U SING A CCOUNT C ODES If your teleph one system is programmed to use the S tation Message D etail Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add information to telephone reco rd reports that the system will periodi- cally print. There a[...]

65 Inter-T el ® Model 8520 User Guide MOVING ON S CREENING C ALLS If desired, you can screen calls that are tr ansferred from voice ma il . This allows you to accept and/or refuse specific calls. Depe nding on the call screening transfer method you select (see page 51 ), calls from voice mail may be unannounced, announce only , or screened. When y[...]

66 Inter-T el ® Model 8520 User Guide MOVING ON T o search the telephone di rector y using your dialpad bu ttons (see table be low): 1. W ith the handset in the cradle, press . 2. Press fo r the intercom di rectory , for the outside directory , or for the feature directory . 3. Enter letters or numbers (up to 10 characters) as described below: •[...]

67 Inter-T el ® Model 8520 User Guide MOVING ON V oice Mail Directory W ith the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad di gits to search for na mes in the directory . Subsc riber names are automatically added to the directory when their mailbox is initialized. ASR may not be able to locate names[...]

68 Inter-T el ® Model 8520 User Guide MOVING ON T o perform a directory search: 1. Dial the voice mail number . 2. S ay “Directory” or pr ess . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 67 ). If 10 or fewer matches a r e located , you can access and browse the[...]

69 Inter-T el ® Model 8520 User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Acc ess, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a special di al-up line, you ca[...]

70 Inter-T el ® Model 8520 User Guide MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, C all your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Enter . 3. Enter your extension number . 4. Enter your pass[...]

71 Inter-T el ® Model 8520 User Guide MOVING ON R EQUESTING A GENT H ELP Y our telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call. When your request call rings at the Agent Help Extensi on, the supervisor can c[...]

72 Inter-T el ® Model 8520 User Guide MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programmed with “hunt groups.” Hunt groups are g roups of end- points that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to cal l anyone in the group (u sing the common extension) or a spe[...]

73 Inter-T el ® Model 8520 User Guide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the ACD h unt group at any ti me. While logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your ACD hunt gr oups at [...]

74 Inter-T el ® Model 8520 User Guide MOVING ON When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for yo ur hunt gr[...]

75 Inter-T el ® Model 8520 User Guide USING E-MAIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Using Your Advanced Mailbox . . . . . . . . . . . . . . . . [...]

76 Inter-T el ® Model 8520 User Guide USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their mailbox. If [...]

77 Inter-T el ® Model 8520 User Guide USING E-MAIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and your remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech (TTS) capabil[...]

78 Inter-T el ® Model 8520 User Guide USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 16 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator has programmed[...]

79 Inter-T el ® Model 8520 User Guide USING E-MAIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator do one of the following: • Set up your mailbox (see page 16 ) • Change your e-mail passw ord for your e[...]

80 Inter-T el ® Model 8520 User Guide USING E-MAIL READER T o enter your e-mail pa ssword (see table below): 1. Access your mailbox as described on page 34 . The system announ ces that it was unable to retrieve your e-mail and fax messages, and gives you the following options: • Say “Continue” or press to access your mailbox w ithout access [...]

81 Inter-T el ® Model 8520 User Guide USING E-MAIL READER A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message lamp on your endp oint light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have receiv ed a new e-mail message. If you have a[...]

82 Inter-T el ® Model 8520 User Guide USING E-MAIL READER T o access e-mail messages a nd the associat ed options: 1. Access your mailbox as d escribed on page 34 . 2. Say “E-Mail” or press to listen to your e-mail messages. Then select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or press to [...]

83 Inter-T el ® Model 8520 User Guide USING E-MAIL READER 4. When E-Mail Reader has finished read ing the e-mail the message is marked as saved and you have the following opti ons: • Say “Replay” or press to repl ay the message from the beginning. • Say “Reply” or press to reply to th e message. If the e-mail message had more than one [...]

84 Inter-T el ® Model 8520 User Guide USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By defaul t, the message lamp on your endp oint light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have recei ved a new fax message. When you access a f[...]

85 Inter-T el ® Model 8520 User Guide USING E-MAIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The spec ified time frame f or retrieving d eleted e-[...]

86 Inter-T el ® Model 8520 User Guide USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. Common envelop[...]

87 Inter-T el ® Model 8520 User Guide USING E-MAIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip” to the End[...]

88 Inter-T el ® Model 8520 User Guide USING E-MAIL READER[...]

89 Inter-T el ® Model 8520 User Guide LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 What the Administrators Can Do for Yo u . . . . . . . . . . . . . . . . . 90 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . 91 Defaul[...]

90 Inter-T el ® Model 8520 User Guide LEARNING MORE I NTRODUCTION If you want to know more ab out your endpoi nt and voice mail syst em, this is the sec- tion for you. W ith additional information and an F AQ, you should be able to find answers to most of y our questions. NOTE: Because the telepho ne system is very flexible an d programmable, the [...]

91 Inter-T el ® Model 8520 User Guide LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoi nt or mailbox, refer to this sect ion before you contact your sys- tem, voice mail, or network admini stra tor or your l ocal Inter-T el reseller . Q[...]

92 Inter-T el ® Model 8520 User Guide LEARNING MORE Q8. Why can’ t I pr ogram a S tation Speed -Dial number to the button I want? It keeps say- ing that the butt on is non-programmable. A8. Y our system administrator has programmed that button as a non-programmable but- ton. Because you cannot override system programming from your endpoint, you [...]

93 Inter-T el ® Model 8520 User Guide LEARNING MORE Q15. Why can’ t I use one of the featur es described in this guide? A15. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature. Check with your sys- tem administrator to see which[...]

94 Inter-T el ® Model 8520 User Guide LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-92208* Automatic [...]

95 Inter-T el ® Model 8520 User Guide LEARNING MORE G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T ermin ate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringing Call)[...]

96 Inter-T el ® Model 8520 User Guide LEARNING MORE Message 365 LCD Contrast Control 303 Message – Cancel Message Left 366 Message – Cancel Message On Endpt. 368 Message – Silent Message 36 7 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Buttons 397 Program S tation Password 392 Queue (Callback) Requ[...]

97 Inter-T el ® Model 8520 User Guide LEARNING MORE NOTES[...]

98 Inter-T el ® Model 8520 User Guide LEARNING MORE[...]

99 Inter-T el ® Model 8520 User Guide Index A Abbreviations 5 About This Guide 2 About Voice Mail 9 About Your En dpoint 3 Accessing e-mail messages 81 fax messages 84 voice mail messages 36 your mailbox 34 Account Codes 64 ACD Hunt Groups 72 Adding Parties to a Conference 24 Adjusting your endpoint’s LCD contrast 15 your endpoint’s viewing an[...]

100 Inter-T el ® Model 8520 User Guide Dial Tones 11, 46 Dialing Options 19 Dialing Station/System Speed-Dial Numbers 58 Dialpad Buttons 3 Direct Station Selection/Busy Lamp Field 6, 62 Directories telephone 65 voice mail 67 Disabling account codes 64 automatic call answer 47 background mus ic 47 cascade levels 55 group listen feature 31 hunt grou[...]

101 Inter-T el ® Model 8520 User Guide G Generating a Hookflash 61 Green Lamps 11 Greetings 17 Group Listen Using the Speaker 31 H Handsfree Mode 11 Headset 30 Hold 23 Hookflash 61 Hunt Groups 72 I Individual Hold 23 Initializing Your Mailbox 16 Intercom Calls 19 K Keymaps 47 L Lamps 5, 11 Language 48 Last Number Dialed/Saved 28 LCD 5 LCD Contrast[...]

102 Inter-T el ® Model 8520 User Guide Q Queue Feature 20 Queue the Line 20 R Recall 57 Receiving intercom calls 19 outside calls 22 Record-A-Call 59 Recording and sending voice mail messages 39 voice mail directory name 18 Recording and Sending Voice Mail Messages 39 Recovering Deleted Messages 38, 85 Red Lamps 11 Redial 28 Redialing a Nu mber 28[...]

103 Inter-T el ® Model 8520 User Guide V Viewing Angle Adjustment 14 Viewing Speed-Dial Numbers 58 Voice Mail administrator 7 messages 20 options 49 Voice Mail Flowchart advanced mailbox 87 standard mailbox 105 Voice Mail Messages canceling unheard messages 41 recording and se nding 39 recovering deleted 38 Volume Levels 46 W Waiting Calls 22 What[...]

104 Inter-T el ® Model 8520 User Guide[...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, Date” Message “Source” Message “Length” “All Optio[...]

Part No. 550. 81 12 Issue 9, Ap ril 2005 A661/9223A[...]