Hypercom ICE 5700 manual

ICE 5700 Hardware and Installation Operators Manual Document Revision A 04-04-2001[...]

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Hypercom Corporation 2851 West Kathleen Road Phoenix, Arizona 85053 USA Corporate T elephone: 602.504.5000 Corporate Fax: 602.866.5380 Corporate Repairs Department: 602.504.5378 Corporate Web Site: www .hypercom.com Copyright 2001 by Hypercom Corporation. Printed in the United S tates of America. All rights reserved. This publication is proprietary[...]

FCC Part 15 (ICES-003) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generat es, uses, [...]

Industr y Cana da (IC) Notice NOTICE: The Industry Canada (IC) label identifies certified equipment. This certif ication means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropr iate T erminal Equipment T echnical Requirements documents. The department does not guarantee[...]

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Table of Contents 940310- 001, rev. A Hyperc om Corpo ration vii T able of Contents List of Figure s List of Tables Introd uctio n Guide O rganiza tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Who Shou ld Use This Guide . . . . [...]

Table of Contents viii ICE 5700 Hardware and Inst allation Op erators Manual 940310- 001, rev. A Chapter 4 Wire less POS T erminal Inter face Functio n Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Operati on . . . . . . . [...]

List of Figures 940310- 001, rev. A Hyperc om Corpo ration ix List of Figures Chapte r 1 Hardware Infor mation Figure 1- 1. ICE 5700 termi nals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Figure 1- 2. Standard keybo ard . . . . . . . . . . . . . . . [...]

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List of Tables 940310- 001, rev. A Hyperc om Corpo ration xi List of T ables Chapte r 1 Hardware Informati on Table 1-1 . Terminal dime nsions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Chapt er 2 Installa tion Procedur es Table 2-1 . Self-test and di[...]

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940310- 001, rev. A Hyperc om Corpo ration xiii Introduction The ICE 5700 Ha rdware and Inst allation Operator s Manual is a comprehen sive guide to working with Hypercom ® I CE 5700 terminal . The ICE 5700 term inal is part of the Hyp ercom Interactive Consum er Environmen t (ICE) fami ly of touch-scree n-based terminals and peripherals. All I CE[...]

Introd uctio n xiv ICE 5700 Hardware and Inst allation Op erators Manu al 940310- 001, rev. A Guide Conventions This section provides info rmation to help you understa nd the procedures and concepts present ed in this guide . The following specia l terms and style conven tions are used thr oughout this documen t: Component names : Special bold t ex[...]

Introduction 940310- 001, r ev. A Hypercom Corpo ration xv Series of actions : The greater- t han sign (>) appears in p rocedures indicating a series of simple, related actions using the mouse po inter . The re sulting action ty pically starts a util ity or opens a di alog box. For ex ample From th e T erm-Master main menu, click Net w ork > [...]

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Chapter 17 Hardware Information This chapt er provides impor tant informatio n to properly set up and test both the ICE 5 700 terminal. T o prevent damage to the POS term inal and possible personal injury , be sure to read this document before inst alling an ICE termin al. Figure 1- 1. ICE 57 00 termi nal[...]

Chapte r 1 1-2 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A General Safety Precautions This sec tion des cribes gen eral sa fety precau tions tha t must be followe d to ensur e proper i nstallat ion and ma intenance of the PO S produc t family . C AUTION Electrical Safet y: Observe all normal electrical safety practi[...]

Hardware Inf ormation 940310- 001, rev. A Hyperc om Corpo ration 1-3 Security T a mper resi stance i s provide d through the use of intrusion detect ors and a s ecure CPU/RA M modu le that is ho used in a sealed m etal cas e. PIN enc ryption, MA C-ing, e ncryption key stor age, and manage ment are perfor med in a separ ate secure co -proce ssor wit[...]

Chapte r 1 1-4 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A T ouch-Screen Display The ICE 5 700 termi nal is b uilt around a graphi c touch-s creen th at provides a high de gree of fl exibil ity and an int uitiv e user e nvironment . Addi tionally , the graph ics sc reen ca n deliv er adverti sing and other promotio [...]

Hardware Inf ormation 940310- 001, rev. A Hyperc om Corpo ration 1-5 Thermal Printer The ICE 5 700 termi nal integ rates a h igh-speed, six lines pe r second, th ermal pri nter that p rovides q uiet and troub le-free operation. S ince the thermal printer do es not use a ribbo n, its su pport requiremen t is reduced . The sm all numbe r of mov ing p[...]

Chapte r 1 1-6 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A Dimensions The dim ensions for the ICE 57 00 are s hown in the following table: Table 1-1. Terminal dimensions Te r m i n a l s Length Wid th Height ICE 5700 9.75 in. 7.5 in. 2.25 in.[...]

Chapter 2 Installation Procedures This section co ntains important information that w ill help properly install ICE 5700 termi nal. Power-Up the ICE 5700 T erminal Use the fol lowing proc edures to power up th e ICE 57 00 terminal . Step-by-Ste p T o power up the ICE terminal: 1. Connect the +24 Vdc pow er cable from the AC Adaptor to the three-pi [...]

Chapte r 2 2-2 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A W ARNING Disconnect the AC electric pow er before replacing the printe r module. Do not use an adapter , a power extender adapter , a pow er extender cable, or an AC outlet that does not have a ground connection. Do not disassemble the AC adapter. Only a qua[...]

Installation Procedures 940310- 001, rev. A Hyperc om Corpo ration 2-3 Connecting the T elephone Line Use the fol lowing pr ocedures to connec t a teleph one line to the ICE 57 00 termi nal. Step-by-Ste p T o connect a telephon e line: 1. Insert the telephone cab le shipped with the ICE 5700 terminal into a dedicated analog modular telephone recept[...]

Chapte r 2 2-4 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A Self-T est and Diagnostics Immediate ly after powering up the ter minal, a d ouble bee p indica tes that th e termina l has aut omatic ally initia ted its s elf-di agnost ic routi ne. The sof tware and d ownload s tatus of th e termina l is displ ayed dur in[...]

Installation Procedures 940310- 001, rev. A Hyperc om Corpo ration 2-5 If the term inal is not lo aded with s oftware, th e displa ys show n in the fol lowing ta ble are ty pical. Table 2-3. Self-t est and diagnostics when software is not loaded Descrip tion T erminal respons e T5KBOOT: Boot program name XXX: Boot program release T5KBOOTXX X WAIT S[...]

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Chapter 3 Setup Procedures This chapt er provides setup p rocedures for th e Hypercom ICE 5 700 terminal, in cluding the steps necessary f o r termina l configuration, program load, an d initialization. Please refer to the ICE 5000 PIN Pad Loader Operators Manu al when configuring a terminal for D ebit Processing. Configuring the ICE T erminal A co[...]

Chapte r 3 3-2 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A 2 Type the terminal ID, then touch Enter on the terminal display, or press Ent er on the terminal keyboard. MERCHANT PROGRA MMING INIT. TE LEPHONE NO Ï A B C D E F CANCEL C LEAR ENTER 3 Type the initialization number, then touch or press Enter . MERCHANT PR[...]

Setup Procedures 940310- 001, rev. A Hyperc om Corpo ration 3-3 Program Loading the ICE T erminal A program load i s required wh en no soft ware is cur rently in the termi nal. Depen ding on th e software applica tion, a n averag e program l oad takes approxim ately 40 m inutes to compl ete. The initiali zation process loads the merchan t-speci fic[...]

Chapte r 3 3-4 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A Initialize the ICE T erminal After the terminal receive s a new progr am load, an init ializatio n is req uired to start the ter minal operatio ns. In oth er cas es suc h as a ne w card type, an i nitiali zatio n is reque sted t o update th e ter minal param[...]

Setup Procedures 940310- 001, rev. A Hyperc om Corpo ration 3-5 Loading Printer Paper Use the fol lowing pr ocedur es to instal l pape r in the ICE 5700 term inal. Step-by-Ste p T o load the p rinter pap er in the ICE 570 0: 1. Open the printer paper co ver on the back of the ICE 5 700 printer . Figu re 3-1. I CE 5700 prin ter pa per door open 2. P[...]

Chapte r 3 3-6 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A Figu re 3-2. ICE 570 0 printer pa per install ation 4. At the main terminal displa y , touch Te r m i n a l M e n u . 5. T ouch the arr ow . The T erminal Main menu prompt appear s. 6. T ouch Setu p . The Se tup menu appear s. 7. T ouch Print er . The Printe[...]

Chapter 4 W ireless POS T erminal Interface The ICE 5 700, 90 0 MHz w ireless P OS termin al in terface sy stem offers a hig h level of custom er conveni ence and r educes the time requi red to proces s a POS tran sact ion. Becau se custom ers see the process, they h ave control of the financia l transa ction and feel a n added sense o f secu rity [...]

Chapte r 4 4-2 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A Operation The ICE 5 700 900 MHz wirele ss PO S termin al inter face syste m is des igned to be transpa rent to the user . The per ipheral device oper ates with a wi reless PO S terminal interfac e system in the same wa y as when a cab le co nnection exists b[...]

Wireless POS Terminal Interface 940310- 001, rev. A Hyperc om Corpo ration 4-3 Basic Sy stem Figure 4- 1 shows the basic ICE conf iguratio n. The term inal tra nsceive r should b e less th an 100 feet from the p eripheral termina l device. T his sh ort range r educes the possi bility of i nterferenc e with othe r comm unicatio n system s using the [...]

Chapte r 4 4-4 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A 3. Insert the male conne c tor o n the 12-foot cable from the terminal tran sceiver into th e female connector on the single - unit adapter cable. If the 12-foot cable i s not long enough, it may be extended up t o 100 feet by usi ng any six-conducto r , one[...]

Wireless POS Terminal Interface 940310- 001, rev. A Hyperc om Corpo ration 4-5 Installi ng Extended Basic Cov erage Area Use this procedure for instal ling the e xtende d basic co verage w ireles s hardware . Step-by-Ste p T o install the exten ded basic coverag e area: 1. Ensure t he host terminal is properly configur ed and connected for use as a[...]

Chapte r 4 4-6 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A Large-Area Cover age If the are a to be ser viced is too la rge for the e xtende d basic co verage, confi gure the s ystem fo r large- area co verage. (S ee Figu re 4-3.) Add a power s upply , Hyperc om P/N 8700 03-001, to the terminal transceiv er interfa c[...]

Wireless POS Terminal Interface 940310- 001, rev. A Hyperc om Corpo ration 4-7 4. Insert t he 24-V olt power cable f rom the power supply , Hyperco m P/N 870003-001, into th e terminal transceiver in terface receptacle mark ed Power . Insert th e AC power cable fr om the power supply into an appro priate AC receptacle. 5. Insert the male conne c to[...]

Chapte r 4 4-8 ICE 5700 Hardw are and In stallation O pera tors Man ual 9403 10-001, rev. A Inst allati on Example s Figures 4-5 thro ugh 4-7 a re insta llation e xamples. Figure 4-5. Basic sy stem exa mple[...]

Wireless POS Terminal Interface 940310- 001, rev. A Hyperc om Corpo ration 4-9 Figure 4- 6. Exten ded bas ic exampl e[...]

Chapte r 4 4-10 ICE 57 00 Hardw are and In stallation Opera tors Man ual 9403 10-001, rev. A Figure 4-7. La rge area example[...]

Index 940310- 001, rev. A Hyperc om Corpo ration I-1 Index Numerics 24-Vollt power ca ble . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 A AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 , 4-7 Adaptor cable . . . . . . . . . . . . .[...]

Index I-2 ICE 57 00 Hardw are and In stallation Opera tors Man ual 9403 10-001, rev. A S SAM smart card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 self-diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 set[...]

W e W elcome Y our Comments Please f ax this page with your co mmen t s to Hypercom Corpo ration at 602 .504.4990. Document Number: 940310 -001, rev A 1. In one wor d, how would you describe this guide? ________ _______________ ______________ 2. How do you use th is gu ide? I rea d it from begin ning to end. I rea d only the sections t hat relate t[...]

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Document Nu mber 940310-001, rev A Printed in the USA[...]