Hughes ThurayaIP manual

User Guide Thuraya IP Satellite Modem Revision A.1 3500175-0001 Copyright 2008 Hughes Network Systems, LLC. All rights reserved. This publication and its contents are proprietary to Hughes Net work Systems, LLC. No part of this publication may be reproduced in any fo rm or by any m eans w ithout the written permission of Hughes Ne twork Systems, LL[...]

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ThurayaIP Satellite Modem User Guide i Safety Information For your safety and protection, read this entire user guide b efore you attempt to use Thuraya IP Satellite Mo dem. In particular, read this safety section carefull y. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Guide This section introduces[...]

ii ThurayaIP Satellite Modem User Guide Warnings for T HURAYA IP Do not stand in front of the Antenna This device emits rad i o frequency energy when in the tran smit mode. To avoid injury, do not pl ace head or other body parts in front of the satell ite antenna when system is operat ional. Maintain a distance of one me ter away from the front of [...]

ThurayaIP Satellite Modem User Guide iii In the vicinity of blasting work and in explosive en vironments Never use Thuraya IP where blasting work is in progress. Observe all res trictions and f ollow any regulations or rules. Areas with a po tentially exp losive environm en t are often, but not always, clearly marke d. Do not use Thuraya IP while a[...]

iv ThurayaIP Satellite Modem User Guide Pacemakers The various brands and models of cardiac pacemakers available exhi bit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Mo d em should se ek the advice of their cardiologist. If, as a pacemaker user, you are still conce[...]

ThurayaIP Satellite Modem User Guide v Contents SAFETY INFORMATIO N .................................................................................. I W ARNING S YMBOLS U SED IN TH IS G UID E ............................................................... I W ARNINGS FOR T HURAYA IP.................................................................[...]

vi ThurayaIP Satellite Modem User Guide WLAN C ONFIGURATION S CREEN ............................................................... 22 WLAN S ECURITY S CREEN .......................................................................... 23 A DVANCED S ETTINGS S CREEN .................................................................... 24 P OINTI NG S C[...]

ThurayaIP Satellite Modem User Guide 1 Introduction Your Thuraya IP is a Satellite Modem that provides portable, high-speed data communications v ia satellite. Using “Always On” technology, you can remain connected to the Internet while only sending or receiving the data t hat you need at speeds of up to 444kbits/s, just as if you were sitting [...]

2 ThurayaIP Satellite Modem User Guide Software Installation and Configuration Your PC must support an Ethernet , USB or Wireless LAN interface to operate with Thuraya IP . The CD ROM contains USB drivers for Windows 2000, XP, Vista and MAC OS10.3 and la ter operating sys tem s. If you in tend to use the Thuraya IP with a USB connection, please ins[...]

ThurayaIP Satellite Modem User Guide 3 S TEP 1: SIM I NSERTION 1. Unpack the modem and accessories. Your se rvice provider will have pro vided you w i th a SIM card. 2. Insert SIM provided by your Service Provider into the SI M holder inside the battery compartment as shown. SIM Insertion Orientation 3. To close the battery door, hook the battery d[...]

4 ThurayaIP Satellite Modem User Guide When the GPS icon stops flashing then Thuraya IP has successfully updated its GPS position. S TEP 4: D ATA C ONNECTIONS Connect the Thuraya IP to yo ur PC using Ethernet or USB. It is also possible to connect using the wireles s LAN facili ty, but use one of the wir ed c onn ec tio ns f or the fir st tim e se [...]

ThurayaIP Satellite Modem User Guide 5 2. If you have PIN security enabled on your SI M, you will be prom pted to enter your PIN before proceeding. Note : Yo u must ha ve a va lid GPS locatio n for the compa ss direction and Antenna Angl e to be displayed. I f the GPS is not valid, go back to step 3 and allo w Thuraya IP to ob tai n a GPS fix. Home[...]

6 ThurayaIP Satellite Modem User Guide 4. Once you have de ter min ed the bes t sate lli te to use, mo ve the antenna stand to t he correct elevation angle using the integrated pro tractor. Recall that the elevation angl e is indicated on the wMMI home page. With the el evation angle correc tly set, place the Thuraya IP on a flat surface with the a[...]

ThurayaIP Satellite Modem User Guide 7 Quick Reference This section serves as a reference gu ide, identifying the key oper ational aspects of using the Thuraya IP system and the Controls and Indicators on Thuraya IP and their functions. Global Positioning System Operation The Thuraya IP contains an integrated Global Posi tioning System (GPS) receiv[...]

8 ThurayaIP Satellite Modem User Guide Integrated Man Machine Interface (iMMI) The Thuraya IP has an Integrated Man Machine Interface ( iMMI ) which allows you t o control the opera ti onal featur es of the ter minal wi thout the need of a PC or a browser. The i MMI includes butt ons labelled with defining icons, an LCD, and an audibl e pointing ai[...]

ThurayaIP Satellite Modem User Guide 9 S TATUS /M ENU D ISPLAY The upper level of the LCD displays status messages and men u items . Status mess ages ar e summarized i n the tabl e below. Display Description Power ing Off Display ed wh ile Thuraya IP is po we ri ng d own Fault {code } A hardware fault exi sts, prev enting operation (see troubleshoo[...]

10 ThurayaIP Satellite Modem User Guide D ATA R ATE S ELECTION • W ith the uni t i n the defa ul t sta tus dis play , p ress the Menu button. The Change Rate menu option is then displ ayed. • Press the Modify button. Yo u are the n brought to the first va lue in the series of QoS se ttings. Change Rate Me nu Co mment Standard Selects Ba ckgroun[...]

ThurayaIP Satellite Modem User Guide 11 and transition back to the status display via a short press of the Power button. • When yo u have found the value you wan t, press the Men u button. This action selects the new rate. Once you selec t the rate , yo u are tr an siti on ed to the R x set of v alues unle ss you selected “Standard” in which [...]

12 ThurayaIP Satellite Modem User Guide D ISPLAY I CONS Battery Icon The battery icon displays t he estimated life of the bat tery while under battery power. The battery icon also displays the charging state while under external power. Power Icon The power icon di splays the state of the external power input . • On if external powe r is connected[...]

ThurayaIP Satellite Modem User Guide 13 Globe ICON The globe icon di splays the state of IP connection over the satellite. • Off if no PDP context exists ( no data traffic possible). • On if a PDP context exists ( ready for data traffic). Web Man Machine Interface (wMMI) Screens The Thuraya IP can be accessed through a standard web browser inte[...]

14 ThurayaIP Satellite Modem User Guide H OME S CREEN The Home screen pro vides you wi th key summary status information about Thuraya IP and is also a gateway into Thuraya IP manage ment. Home Screen Network Status : Provides the status of the network connection. Transmit Rate : Provides the requested and actual transmit channel data rate. The act[...]

ThurayaIP Satellite Modem User Guide 15 Change Data Rate : This button allow s you to change the co nnection parameters for the current session. Quick Conne ct: These buttons access pr e-stored connectio n profiles. GPS: The display incl ud es the GPS re ceiver state (On/Off), GPS satellites visible, GPS validity, compass direc tio n and antenna an[...]

16 ThurayaIP Satellite Modem User Guide to re-enter any configu ration information supplied by your Se rvice Prov ider. You must ente r the se curity code to com plete the reset . Current Settings : provides the current communications parameters. • Software Version • Interface Mode • Public Network IP Address • Private Satel li te Modem IP [...]

ThurayaIP Satellite Modem User Guide 17 C ONNECTION M ANAGEMENT S CREEN Accessible from the Main Menu, the Connection Manageme nt Screen allows you to select Qual ity of Serv ice (QoS) parameters separately for transmit and recei ve data. Note that the “384 Kb ps” selectio n req uires an external antenna. Connection Management Screen Transmit R[...]

18 ThurayaIP Satellite Modem User Guide S TATUS S CREEN The Status Screen , displayed in a separate window, provides you with a constantly updated flow of dynamic informat ion and a concise summary of the Thuraya IP statu s. Status Screen This display gives you a summary of current Satellite Modem system configuration and performance. When the Stat[...]

ThurayaIP Satellite Modem User Guide 19 Battery Status : On ba ttery, charging or charged. Battery Level : This bar graph provides an indica tion of remai ning ba ttery capacity. • Green: normal indication of battery level • Red: almost fully d ischarged • Amber: charging under ex ternal power Statu s: Any current system status co des (see Tr[...]

20 ThurayaIP Satellite Modem User Guide and the Access Point Name (APN) informat ion configured by your Service Provider. You are also gi ven the abili ty to make changes. Note : Generally you r Service Prov ider has already performed this configuration step for you . Whenever you modify t he addresses on the Network Settings screen, you mus t pres[...]

ThurayaIP Satellite Modem User Guide 21 Security Management Screen SIM PIN Disable/E nable : If Enabled , a prompt requests you to enter the SIM PIN each time you power up the modem. This helps prevent unauthorised use of y our SIM. Disable this featur e to skip the P IN entry process. To change the se tting, clic k the d esired one, enter the curr[...]

22 ThurayaIP Satellite Modem User Guide Note : If yo u forget the s ecurity code y ou will n eed to consul t with your service provider. L OGIN S ETTINGS S CREEN Utilize the lo gin screen only i f you have been gi ven the nece ssary information from your Serv ice Provider. Service Provider Sec urity : If this is enabled , yo u c an ent er a User N [...]

ThurayaIP Satellite Modem User Guide 23 select ed time out valu e afte r the t ermina l powers on. I f no WLAN act ivity is detected during the timeo u t, the W LAN card will power down. WLAN SSID : The WLAN netwo rk ID (SS ID) can be entere d as desire d. WLAN Region : Select the WLAN region from a drop do wn list ( X10, X20, X30, X31, X32, X40 an[...]

24 ThurayaIP Satellite Modem User Guide WLAN Key to Use : Sele ct the active key --Key1 through Key4--from a pull down menu. No te that in 12 8-bit ke y mode only Key1 is avail able. 64-bit W EP/128bi t-WEP : Use this button to toggle between 64-bit and 128-bit W EP mod e. WLAN Key Fields, Key 1 throu gh Key 4 : In 64-bit W EP mode, enter a 10 char[...]

ThurayaIP Satellite Modem User Guide 25 and utilizes more resources since it will search all possib le frequencies for Thuraya IP service. This full search can take up to 20 minutes. Auto Power ON : When Enabled , the terminal will aut omatically power up when external DC is present. Antenna Pointing : This drop-down menu determines whether the Poi[...]

26 ThurayaIP Satellite Modem User Guide The pointing screen has a signal st reng th bar graph and numeric value to assist in accu rate an tenna pointing. The gre en bar identifies the signal strength measured during antenna pointing and will help you op timise the pointing direct ion. Note that obtaining the highest signal strength possible will en[...]

ThurayaIP Satellite Modem User Guide 27 Upgrading T HURAYA IP Should a Thuraya IP Modem software upgrad e become availabl e, you can complete the u pgrade process yourself. The software ca n be downloaded directly from the Inte rnet us ing any available access method, including Thuraya IP . U PGRADING S OFTWARE In order to upgrade software you must[...]

28 ThurayaIP Satellite Modem User Guide Troubleshooting This section details the following: Some general hardware and softwa re prob lems you may en counter in the installat ion and operation of Thuraya IP alon g with the possible source of these problems an d how to correct th em. System fault codes and descri ptions repo rted t o you by Thuraya I[...]

ThurayaIP Satellite Modem User Guide 29 Problem Possible Cause Action SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth. The wMMI does no t work fro m br ows e r. The browser may not be correctly configured. For Netscape, g o to A dv anced Preferences and sel ect ‘ Di rect connecti on to the Intern e t.’ For Microsoft[...]

30 ThurayaIP Satellite Modem User Guide Problem Possible Cause Action The SIM PI N code appears to be inv al id . The code ma y have been changed. If the SIM PIN is blocked, contact your Service Prov ider to obtain the PUK (PIN U nlock Key) code. Enter the PUK when prompted . Thuraya IP cannot locat e itse lf us ing GPS. No signal or weak sign al. [...]

ThurayaIP Satellite Modem User Guide 31 Problem Possible Cause Action The antenna m ay not be pointe d properly. Turn Thuraya IP off and then back on again, and attemp t antenna pointing again to i mprove the signal streng th. You may need to reposition Thuraya IP , v eri fying that there are no obs truc tions blocki ng the satell i te signal and t[...]

32 ThurayaIP Satellite Modem User Guide Problem Possible Cause Action Satellite Mod e m stops sending data even with good network connecti on and sufficiently charged battery. Modem /ba tte ry is overheated . It the LCD di splay indi cates an over temper ature condi ti on let the Thuraya IP cool down be fore attempti ng to resume operatio n . The S[...]

ThurayaIP Satellite Modem User Guide 33 Status Codes Number and Description Cause Solution 1 SIM card is not installed. Power dow n, install SIM card properl y and try again. Absence or incorrect installation of the SIM card. SIM card may not be present. Remove the battery cov er and v e r i f y that the SIM card is present. SIM card may be inserte[...]

34 ThurayaIP Satellite Modem User Guide Number and Description Cause Solution 3 SIM card access has been blocked. Please contact your Service Provider. Failure to acce ss the SIM card due to too many fa iled attempts with an inva lid PIN. This occurs after 3 failed attempts to enter the PIN. The SIM card is locked. Enter the PUK to unlock the SIM c[...]

ThurayaIP Satellite Modem User Guide 35 Number and Description Cause Solution 8 T his te r min al is no t allowed to connect to the network. Pl ease contact your Service Provider. Network connecti on failur e bec ause the Modem i s not allow ed to connect to the Network. The Modem authori sation has been removed by your Service Provider (Mod em IM [...]

36 ThurayaIP Satellite Modem User Guide Number and Description Cause Solution 14 Network connecti on failur e - U ser authorisati on failed. Please contact your Service Provide r. Network connecti on failur e bec ause the user is not authorised for service. Contact your Serv i ce Provider to regain authorised servi ce. Your Service Provide r shou l[...]

ThurayaIP Satellite Modem User Guide 37 Number and Description Cause Solution 20 Network connecti on failure – To o many failures to acti vate PD P context. Power down and try again. Too many failed attempts (4) to connect to the Network. This failure may occur because of a weak signal due to obstructions or geographic position (such as extrem e [...]

38 ThurayaIP Satellite Modem User Guide Number and Description Cause Solution 26 SIM card error - IMSI field is l onger than 8 bytes and is invalid. Please contact your Service Provide r. SIM card m ay have been programmed incorrectly. SIM card was incorrectly programmed. The SIM card must be replaced by anoth er from you r Service Provide r. 27 GP[...]

ThurayaIP Satellite Modem User Guide 39 Number and Description Cause Solution 101 This user was detached by the network. Tryi ng to reattach… Connection broken by the Network. Po we r do wn Thuraya IP and try again. If the pr obl em continues, conta ct your Service Provide r. 103 Network c o n n e c t i o n fail ure – P LMN is not allow ed. Rea[...]

40 ThurayaIP Satellite Modem User Guide Number and Description Cause Solution 108 Network service is not avai l able. Reacquiring connecti on… Network service not avai l able. If the problem conti nues, conta ct your Service Provide r. 109 N e t w o r k s e r v i c e is n o t avai lable – No net work. Reac quirin g connection… Network service[...]

ThurayaIP Satellite Modem User Guide 41 Number and Description Cause Solution 115 Network service is not avail able – Unkno wn cause . Reacquiring connecti on… Network service not avail able – cause unknown. If the problem conti nues, conta ct your Service Provide r. 116 Network connecti on failure - Insufficient resources . Reacquiring conne[...]

42 ThurayaIP Satellite Modem User Guide Number and Description Cause Solution 121 Network connecti on failure - Missing or i nvalid APN. Please provide correct inf or ma tio n an d t ry again. Network connecti on failur e bec ause the AP N is missi ng or invalid. Contact your Serv i ce Provider to get the correc t ne t work setti ng s. 122 Network [...]

ThurayaIP Satellite Modem User Guide 43 Number and Description Cause Solution 127 Network access blocked – Radio priori ty is less than threshol d. Thuraya IP will attempt to reacquire connecti on. Network access is blocked due to the user’s pri ority. You are blocked from Network access due to your network priority. I f the probl em continues,[...]

44 ThurayaIP Satellite Modem User Guide Glossary APN: Access Point Name. APNs can be assigned to each external network interface to allow communications among multiple Internet Service Prov iders (ISPs). If use of multiple ISPs is required in your network, on Thuraya IP wMMI Networ k Settings screen yo u can enable APN and en ter the val ue supplie[...]

ThurayaIP Satellite Modem User Guide 45 MUX : Multiple xer. PDP : Packet Data Protocol. Pointing Mode : In th is mode, us ing Thuraya IP Protractor and Compass, and referencing the Point ing Screen for indications of signal stre ng th, you m ani pu la te the M od em a nte nna to g et t he op ti mum Thuraya Satellite signal strength for your network[...]

46 ThurayaIP Satellite Modem User Guide Index addres s ...............1 4, 22 , 40, 48, 4 9 Administ rat ive Acce ss .............. 2 3 anten na ... ii , iv, v , 6, 7, 1 1, 12 , 16, 18, 20, 27, 28, 29, 33, 34, 47, 49 APN ........................... 21, 22 , 45, 4 8 ARQ ............................................. 1 9 audio pointing indicat or ....[...]