Hearth and Home Technologies TRUE-50 manual

1 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 • DO NOT store or use gasoline or other fl am- mable vapors and liquids in the vicinity of this or any other appliance. • What to do if you smell gas - DO NOT try to light any appliance. - DO NOT touch any electrical switch. DO NOT use any phone in your building. - Im[...]

2 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Listing Label Information/Location Model Name: ___________________________________________ Date purchased/installed: __________________ Serial Number: __________________________________________ Location on fi replace: _____________________ Dealership purchased from: _____[...]

3 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury . • W ARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury . • CAUTION! Indicates a hazardous sit[...]

4 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12  = Contains updated information. 14 Appliance Setup A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 53 B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 53 C. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . .[...]

5 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 B. Limited Lifetime W arranty 4021-645C 12-29-10 Page 1 of 2 Hearth & Home T echnologies Inc. LIMITED LIFETIME W ARRANTY Hearth & Home T echnologies Inc., on behalf of its hearth brands (”HHT”), extends the following warranty for HHT gas, wood, pellet, coal and[...]

6 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 4021-645C 12-29-10 Page 2 of 2 W ARRANTY CONDITIONS:  7KLVZDUUDQWRQOFRYHUV++7DSSOLDQFHVWKDWDUHSXUFKDVHGW KURXJKDQ++7 DXWKRUL]HGGHDOHURUGLVWULEXWRU  $ OLVWRI ++7DXWKRUL]HGGHDOHUVLVDYDLODEOHRQ[...]

7 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C. BTU Speci fi cations This product is listed to ANSI standards for “V ented Gas Appliance Heaters” and applicable sections of “Gas Burn- ing Heating Appliances for Manufactured Homes and Recreational V ehicles”, and “Gas Fired Appliances for Use at High Altitu[...]

8 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 H. Requirements for the Commonwealth of Massachusetts For all side wall horizontally vented gas fueled equipment installed in every dwelling, building or structure used in whole or in part for residential purposes, including those owned or operated by the Commonwealth and [...]

9 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 2.1 General Operating Parts B. Y our Fireplace W ARNING! DO NOT operate fi replace before read- ing and understanding operating instructions. Failure to operate fi replace according to operating instructions could cause fi re or injury . DECORA TIVE DOORS (NOT SH[...]

10 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C. Clear Space W ARNING! DO NOT place combustible objects in front of the fi replace or block louvers. High temperatures may start a fi re. See Figure 2.2. Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat may damage these objects. Figure [...]

11 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 J. Before Lighting Fireplace Before operating this fi replace for the fi rst time, have a quali fi ed service technician : • V erify all shipping materials have been removed from inside and/or underneath the fi rebox. • Review proper placement of logs, ember mater[...]

12 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 K. Lighting Instructions (IPI) 1. This appliance is equipped with an ignition device which automatically lights the burner. DO NOT try to light the burner by hand. 2. Wait fi ve (5) minutes to clear out any gas. Then smell for gas, including near the fl oor. If you smel[...]

13 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 L. After Fireplace is Lit Initial Break-in Procedure • The fireplace should be run three to four hours continuously on high. • T urn the fi replace of f and allow it to completely cool. • Remove fi xed glass assembly . See Section 14.I. • Clean fi xed glass ass[...]

14 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 3 3 Maintenance and Ser vice A. Maintenance T asks-Homeowner The following tasks may be performed annually by the homeowner . If you are uncomfortable performing any of the listed tasks, please call your dealer for a service ap- pointment. More frequent cleaning may be re[...]

15 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 B. Maintenance T asks-Quali fi ed Service T echnician The following tasks must be performed by a quali fi ed ser- vice technician. Glass Cleaning (Exterior and Interior of Installed Glass) Frequency: Seasonally By: Quali fi ed Service T echnician T ools Needed : Protec[...]

16 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 3.1 IPI Pilot Flame Patterns Burner Ignition and Operation Frequency: Annually By: Quali fi ed Service T echnician T ools needed: Protective gloves, vacuum cleaner , whisk broom, fl ashlight, voltmeter , indexed drill bit set, and a manometer . • V erify burner[...]

17 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. T ypical Appliance System NOTICE: Illustrations and photos re fl ect typical installations and are for design purposes only . Illustrations/diagrams are not drawn to scale. Actual product may vary from pictures in manual. Figure 4.1 T ypical System HORIZONT AL TERMINA[...]

18 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 B. Design and Installation Considerations Heat & Glo direct vent gas appliances are designed to operate with all combustion air siphoned from outside of the building and all exhaust gases expelled to the outside. No additional outside air source is required. Installat[...]

19 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 5 5 F raming and Clearances A. Selecting Appliance Location When selecting a location for the appliance it is important to consider the required clearances to walls (see Figure 5.1). W ARNING! Risk of Fire or Burns! Provide adequate clearance around air openings and for s[...]

20 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C B D A B. Constructing the Appliance Chase A chase is a vertical box-like structure built to enclose the gas appliance and/or its vent system. In cooler climates the vent should be enclosed inside the chase. NOTICE: T reatment of ceiling fi restops and wall shield fi r[...]

21 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Mantel and W all Projections W ARNING! Risk of Fire! Comply with all minimum clear- ances as speci fi ed. Framing or fi nishing material closer than the minimums listed must be constructed entirely of non- combustible materials (i.e., steel studs, concrete board, etc[...]

22 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 6 12 10 18 21 FIREPLACE OPENING 1-1/4 IN. SEE SECTION 13.D 1/2 IN. NON-COMBUSTIBLE MA TERIAL TRUE-36 TRUE-42 MIN. MAX. Figure 5.8 Non-Combustible Mantel Allowance - TRUE-36, TRUE-42 Note: All measurements in inches. Note: Measurement is taken from top of the opening, NOT [...]

23 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 NON-COMBUSTIBLE BOARD HEARTH CLEARANCE BRACKET NON-COMBUSTIBLE HEARTH EXTENSION 1 IN. THICK MAX. WOOD OR OTHER COMBUSTIBLE FLOOR OR PLA TFORM E. Hearth Extension W ARNING! Risk of Fire! Non-combustible hearth exten- sion may be required when appliance is installed on com-[...]

24 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. V ent T ermination Minimum Clearances Roof Pitch H (Min.) Ft. Flat to 6/12...........................................................1.0* Over 6/12 to 7/12 .................................................1.25* Over 7/12 to 8/12 ........................................[...]

25 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 O N P R Q C J B D B F B A E V V V V V V M H or i V G X V H A V V H Electrical Service V K V K V L C V X = AIR SUPPL Y INLET V = VENT TERMINAL = AREA WHERE TERMINAL IS NOT PERMITTED Q MIN R MAX 1 cap 3 feet 2 x Q ACTUAL 2 caps 6 feet 1 x Q ACTUAL 3 caps 9 feet 2/3 x Q ACTU[...]

26 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. Approved Pipe This appliance is approved for use with Hearth & Home T echnologies DVP venting systems. Refer to Section 16.B for vent component information. DO NOT mix pipe, fi ttings or joining methods from differ- ent manufacturers. The pipe is tested to be run [...]

27 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 H 1 V 1 1. T op V ent - Horizontal T ermination Figure 7.3 One Elbow TRUE-36 (NG/LP), TRUE-42 (NG), TRUE-50 (NG/LP) V 1 Minimum H 1 Maximum 2 ft 610 mm 7 in* 178 mm 3 ft 914 mm 2 ft 610 mm 4 ft 1.2 m 4 ft 1.2 m 5 ft 1.5 m 9 ft 2.7 m 6 ft 1.8 m 12 ft 3.7 m 7 ft 2.1 m 14 ft[...]

28 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 H 2 H 1 INST ALLED HORIZONT ALL Y V 1 Figure 7.4 T wo Elbows TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP) V 1 Minimum H 1 + H 2 3 ft 914 mm 18 in 457 mm 4 ft 1.2 m 3 ft 914 mm 5 ft 1.5 m 7 ft 2.1 m 6 ft 1.8 m 10 ft 3.0 m 7 ft 2.1 m 14 ft 4.3 m 8 ft 2.4 m 16 ft 4.9 m [...]

29 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1. T op V ent - Horizontal T ermination - (continued) Figure 7.5 Three Elbows TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP) V 1 H 1 V 2 H 2 2 ft 610 mm 7 in 178 mm * H 2 Max = 2 X V 2 3 ft 914 mm 2 ft 610 mm * H 2 Max = 2 X V 2 4 ft 1.2 m 4 ft 1.2 m * H 2 Max = 2 X V [...]

30 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 2. T op V ent - V ertical T ermination No Elbow Figure 7.6 V 1 = 50 ft. Max. (15.2 m) V 1 = 2 ft. Min. (610 mm) NOTE: Flue Restrictor ships in manual bag assembly . Note: Flue restrictor is permit- ted ONL Y on 30 ft. minimum vertical runs with no elbows. V 1 FLUE RESTRIC[...]

31 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 7.8 TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP) V 1 H 1 V 2 2 ft 610 mm 1 ft 305 mm * 3 ft 914 mm 3 ft 914 mm * 4 ft 1.2 m 4 ft 1.2 m * 5 ft 1.5 m 9 ft 2.7 m * 6 ft 1.8 m 12 ft 3.7 m * V 1 + V 2 + H 1 = 50 ft (15.2 m) Max. *No speci fi c restrictions on this[...]

32 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Three Elbows TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP) V 1 H 1 H 2 V 2 H t Max. 2 ft 610 mm * * ** 7 in 178 mm 3 ft 914 mm * * ** 2 ft 610 mm 4 ft 1.2 m * * ** 4 ft 1.2 m 5 ft 1.5 m * * ** 8 ft 2.4 m 6 ft 1.8 m * * ** 12 ft 3.7 m 7 ft 2.1 m * * ** 14 ft 4.3 m 10 f[...]

33 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 F . PVK-80 and PVI-SLP Information This section provides speci fi c detail for installation of TRUE-36, TRUE-42, and TRUE-50 models with ap- proved power vent kits. Follow instructions included with the PVK-80 or PVI-SLP power vent kits. See T able 7.1 below for approved[...]

34 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A* B 10 in. 12 in. DO NOT P ACK WITH INSULATION OR OTHER MATERIAL A. Pipe Clearances to Combustibles W ARNING! Risk of Fire! Maintain air space clearance to vent. DO NOT pack insulation or other combustibles: • Between ceiling fi restops • Between wall shield fi res[...]

35 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C. Install the Ceiling Firestop A ceiling fi restop MUST be used between fl oors and attics. • DVP pipe only - Frame an opening 10 in. by 10 in. (254 mm by 254 mm) whenever the vent penetrates a ceiling/ fl oor (see Figure 8.3). • Frame the area with the same sized[...]

36 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Install Attic Insulation Shield W ARNING! Fire Risk. DO NOT allow loose materials or insulation to touch vent. Hearth & Home T echnologies Inc. requires the use of an attic shield. The National Fuel Gas Code ANSI Z223.1 and NFPA 54 requires an attic shield construc[...]

37 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. V ent Preparation 9 9 Appliance Preparation SEAL CAP SEAL CAP GASKET GASKET Figure 9.2 Seal Cap and Gasket Location CAUTION! Risk of Cuts, Abrasions or Flying Debris. Wear protective gloves and safety glasses during instal- lation. Sheet metal edges are sharp. NOTICE: [...]

38 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 9.3 Side Nailing T ab in Shipping Position Figure 9.4 Nailing T ab Bent Out for Installation Figure 9.5. Heat Shields and Nailing T abs in Installation Position HEA T SHIELD NAILING T AB IN SHIPPING POSITION B. Securing and Leveling the Appliance W ARNING! Risk of [...]

39 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 9.6 Shipping Location of Non-Combustible Board C. Installing Non-combustible Facing Material W ARNING! Risk of Fire! • Follow these instructions exactly . • Facing materials must be installed properly to prevent fi re. • No materials may be substituted witho[...]

40 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 0 10 Inst alling V ent Pi pe (D VP P ipe ) A. Assemble V ent Sections Attach V ent to the Firebox Assembly Note: The end of t he pipe sections wi th the lanced t abs will face toward the appliance. Attach the fi rst pipe section to the starting collar: • Lanced pipe [...]

41 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 120º Figure 10.5 Securing V ertical Pipe Sections 120º Figure 10.6 Securing Horizontal Pipe Sections C. Disassemble V ent Sections • Rotate either section (see Figure 10.7) so the seams on both pipe sections are aligned as shown in Figure 10.8. • Pull carefully to s[...]

42 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Install Metal Roof Flashing • See minimum vent heights for various pitched roofs (Figure 10.9) to determine the length of pipe to extend through the roof. • Slide the roof fl ashing over the pipe sections extending through the roof as shown in Figure 10.10. Roof P[...]

43 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 SCREWS CAULK STORM COLLAR (1 of 3) Figure 10.13 Figure 10.13 TERMINA TION CAP F . Install V ertical T ermination Cap • Attach the vertical termination cap by sliding the inner collar of the cap into the inner fl ue of the pipe section while placing the outer collar of [...]

44 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. Fuel Conversion • Make sure the appliance is compatible with available gas types. • Conversions must be made by a qualified service technician using Hearth & Home T echnologies speci fi ed and approved parts. B. Gas Pressure • Optimum appliance performance r[...]

45 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 2 12 Electr ical Information A. Wiring Requirements NOTICE: This appliance must be electrically wired and grounded in accordance with local codes or , in the absence of local codes, with National Electric Code ANSI/NFP A 70-latest edition or the Canadian Electric Code C[...]

46 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Electrical Service and Repair W ARNING! Risk of Shock! Label all wires prior to dis- connection when servicing controls. Wiring errors can cause improper and dangerous operation. V erify proper operation after servicing. W ARNING! Risk of Shock! Replace damaged wire wi[...]

47 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 3 13 Fi nishing A. Finishing T emplates T wo side fi nishing templates and one top fi nishing template are supplied with the appliance. They are fastened to the top surround. INSIDE FIT Method: The fi nishing template pieces are required for installations that requir[...]

48 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Figure 13.6. Splatter Guard Installation B. Splatter Guard The splatter guard is a piece of corrugated material used to protect the appliance during the installation process before fi nishing work on the whole hearth is complete. Splatter guards may be factory installed [...]

49 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 C. Mantel and W all Projections W ARNING! Risk of Fire! Comply with all minimum clear- ances as speci fi ed. Framing or fi nishing material closer than the minimums listed must be constructed entirely of non- combustible materials (i.e., steel studs, concrete board, etc[...]

50 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 9 3 6 12 9 12 15 18 21 FIREPLACE OPENING 1/2 IN. NON-COMBUSTIBLE MA TERIAL TRUE-36 TRUE-42 MAX. MIN. Note: All measurements in inches. Note: Measurement is taken from top of the opening, NOT the top of the fi replace. Figure 13.10 Combustible Mantel Allowance - TRUE-36[...]

51 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 D. Facing Material • Metal front faces may be covered with non-combustible materials only . • Facing and/or fi nishing materials must not interfere with air fl ow through louvers, operation of louvers or doors, or access for service. • Facing and/or fi nishing ma[...]

52 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 E. Doors A door (decorative front) is required for this appliance. Only doors certi fi ed for use with this appliance model may be used. Contact your dealer for a list of doors that may be used. Once you have determined what kind of door and fi nishing material is going[...]

53 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A. Remove Fixed Glass Assembly See Section 14.I. B. Remove the Shipping Materials Remove shipping materials from inside or underneath the fi rebox. C. Clean the Appliance Clean/vacuum any sawdust that may have accumulated inside the fi rebox or underneath in the control[...]

54 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 G. LED’ s LED’s are factory installed. No additional set up or acti- vation required. • See section 3.A for maintenance and bulb replacement. Figure 14.5. Location of Glowing Embers F . Glowing Ember Placement W ARNING! Risk of Explosion! Follow ember placement inst[...]

55 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 H. Install the Log Assembly Log Set Assembly: LOGS-TRUE36 LOGS-TRUE42 Models: TRUE-36C, TRUE-36H, TRUE-36S TRUE-42C, TRUE-42H, TRUE-42S CAUTION: Logs are fragile, handle with care. Log #1 (2280-701 for TRUE-36, 2281-701 FOR TRUE-42) : Locate log placement notch on the bot[...]

56 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Log #4 (2280-704 for TRUE-36; 2281-704 for TRUE-42) : See Figure 7. Place Log #4 between the left and center grate tines. Notches on log will rest on tines. Log should be positioned as far forward as possible. See Figure 8. Log #4 will lean against Log #2. Log #3 (2281-70[...]

57 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 2281-935 Figure 1 1. Figure 12. Figure 13. Figure 16. Log Set Installed. 4 4 2 2 6 6 5 5 1 1 3 3 Log #6 (2281-706) : Place Log #6 into appliance as shown in Figure 12. Base of log will sit on bottom refractory and notch on log will rest against grate tine. Lean top of log[...]

58 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Log Set Assembly: LOGS-TRUE50 Models: TRUE-50C, TRUE-50H, TRUE-50S LOG PLACEMENT INSTRUCTIONS CAUTION: Logs are fragile, handle with care. Log #1 (2282-701) : Locate log placement notch on the bottom of log #1. See Figure 2. Mate outer notches on the bottom of Log #1 with[...]

59 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Log #5 (2281-705) : Locate fl at area on Log #4 that will be used to position Log #5. See Figure 8. Place Log #5 into appli- ance as shown in Figure 9. The left side of the log will rest on bottom refractory and pilot bracket. It will also lean again st rear grate tine. [...]

60 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 2282-935 Figure 10. Figure 1 1. Figure 12. Figure 15. Log Set Installed. 4 4 2 2 6 6 5 5 1 1 3 3 Log #6 (2282-706) : Place Log #6 into appliance as shown in Figure 1 1. Base of log will sit on bottom refractory and notch on log will rest against grate tine. Lean top of lo[...]

61 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 I. Fixed Glass Assembly W ARNING! Risk of Asphyxiation! Handle fi xed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches. • DO NOT strike, slam or scratch glass. • DO NOT operate fi replace wit[...]

62 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 TOP RET AINING RAIL NOTCH TOP RET AINING RAIL NOTCH GLASS FRAME NOTCH GLASS FRAME NOTCH Figure 14.9 Positioning Glass Figure 14.1 1. Installing Glass Replacing Fixed Glass Assembly This fi xed glass assembly is held in place by two side clips, one top retaining rail and [...]

63 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 J. Air Shutter Setting Air shutter settings should be adjusted by a quali fi ed ser- vice technician at the time of installation. The air shutter is set at the factory for minimum vertical vent run. Adjust air shutter for longer vertical runs. See Figure 14.14. Flame App[...]

64 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 5 15 T roubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a quali fi ed service technician in the diagnosis of a probl[...]

65 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 T roubleshooting (continued) Symptom Possible Cause Corrective Action 4. Pilot lights but contin- ues to spark, and main burner will not ignite. (If the pilot continues to spark after the pilot fl ame has been lit, fl ame recti fi cation has not occurred.) A. A shorted[...]

66 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 1 6 16 Reference Materials Appliance Dimensions T able TRUE-36 A. Appliance Dimension Diagram Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 5. Figure 16.1 Appliance Dimensions (TRUE-36) Location [...]

67 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 A B D C E I L M N O P R Q GAS ACCESS ELECTRICAL ACCESS J K HEA T -ZONE ® PORT HEA T -ZONE ® PORT H F G Appliance Dimensions T able TRUE-42 Location Inches Millimeters J 24 610 K 23-1/2 597 L 65-5/16 1659 M 16 406 N 32-1 1/16 830 O 3-7/8 98 P 2-3/4 70 Q 10-7/8 276 R 16-1[...]

68 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 B. V ent Components Diagrams Figure 16.3 DVP vent components 10-1/2 in. (267 mm) 10-7/8 in. (276 mm) 45 ° 7-3/8 in. (187 mm) 11-3/8 in. (289 mm) 1-1/4 in. (32 mm) 9-1/4 in. (235 mm) 13-1/4 in. (337 mm) 1/2 in. TYP DVP90ST (90° Elbow) 10 in. (254 mm) 10 in. (254 mm) 1 in[...]

69 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 DVP-TRAP1 DVP-TRAP2 DVP-TRAPK2 DVP-TRAPK1 DVP-TRAP Horizontal T ermination Cap 15-1/8 in. (384 mm) 12 in. (305 mm) 8 in. (203 mm) Max Effective Length Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be used on a wall 4 in.[...]

70 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 13-1/4 in. (337 mm) 24-5/8 in. (625 mm) 27-1/2 in. (699 mm) RF6M Roof Flashing Multi-pak 31 in. (787 mm) 24-5/8 in. (625 mm) 13-1/4 in. (337 mm) RF12M Roof Flashing Multi-pak BEK Trap Ca p Brick Extension 13-3/4 in. (349 mm) 5 in. (127 mm) 13-3/4 in. (349 mm) Cap Shield D[...]

71 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 7-1/4 in. 12 in. 305 mm (184 mm) 5-1/4 in. (133 mm) 12-1/2 in. (318 mm) DVP-TVHW VerticalTermination Cap (Highwind) PVK-80 (Approved for TRUE-36, TRUE-42, TRUE-50) 11-1/2 in. (292 mm) 12-1/2 in. (318 mm) 16 in. (406 mm) 9 in. (229 mm) 2-3/4 in. (70 mm) 12-1/4 in. (311 mm)[...]

72 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer . Stocked at Depot ITEM DESCRIP[...]

73 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts 21.1 22.1 23.1 21.2 22.2 23.2 21.3 22.3 23.3 21.4 22.4 23.4 21.5 22.5 23.5 21.6 22.6 23.6 21.7 22.7 23.7 21.8 22.8 23.8 IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and [...]

74 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer . Stocked at Depot ITEM DESCRIP[...]

75 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer . Stocked at Depot ITEM DESCRIP[...]

76 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer . Stocked at Depot ITEM DESCRIP[...]

77 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer . Stocked at Depot ITEM DESCRIP[...]

78 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All parts listed in this manual may be ordered from an authorized dealer . Stocked at Depot ITEM DESCRIP[...]

79 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Service Parts Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: Active TRUE-36, TRUE-42, TRUE-50 IMPORT ANT : THIS IS DA TED INFORMA TION. When requesting service or replacement parts for your appliance please provide model number and serial number . All p[...]

80 Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev . D • 8/12 Heat & Glo, a brand of Hearth & Home T echnologies Inc. 7571 215 th Street West, Lakeville, MN 55044 www .heatnglo.com D. Contact Information Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo [...]