Fortinet 4.0 MR1 manual

FortiGate V oice ™ V ersion 4.0 MR1 Administration Guide Vis it http://support.fortine t.com to register your FortiGate V oice product. By registering you can receive product updates, techn ica l support, and FortiGuard se rvices.[...]

FortiGate Voice Administration Guide V ersion 4.0 MR1 1 June 2010 01-410-1 12851-20100601 © Copyright 2010 Fortinet , Inc. All rights reserved. No part of this publication including text, exampl es, diagrams or illustrations may be re produced, transmitted, or translate d in any form or by any means, electronic, mechanical, manual , optical or oth[...]

Contents FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 3 http://docs.fortinet.com/ • Feedback Contents Introduction ............... ............................ .......................................... ......... 5 Fortinet products ........................... ................ ................ ................ .[...]

Contents FortiGate V oice Version 4.0 MR1 Administration Guide 4 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back PBX configuration ............. ................... ................. ................... ................ ................ ..... 36 Configuring service providers ....................... .................... ............[...]

Introduction FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 5 http://docs.fortinet.com/ • Feedback Introduction FortiGate V oice units integ rate FortiGate UTM functionality with V oIP phone PBX functionality . Some FortiGate V oice models also support connections to the public switched telep hone networ k (PSTN).[...]

Fortinet products Introduction FortiGate V oice Version 4.0 MR1 Administration Guide 6 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back This document includes a con figuration example that describes ho w to configure a FortiGate V oice-80C to provide V oIP , networ king, and UTM se rvices for a branch office network. Also included i[...]

Introduction How this guide is organized FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 7 http://docs.fortinet.com/ • Feedback The most recent version of this document is available from the FortiGate p age of the Fortinet T e chnical Documentation web site. Y ou can also lear n more about the For tiGate V oice pro[...]

How this guide is organized Introduction FortiGate V oice Version 4.0 MR1 Administration Guide 8 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back[...]

FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 9 http://docs.fortinet.com/ • Feedback Document conventions Fortinet technical document ation uses the conventions described below . IP addresses T o avoid publication of public IP addresses th at belong to Fortinet or any other organization, the IP addresses used in [...]

Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 10 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back The following t able shows some examples of how to choose an IP numb er for a device based on the information given. For i nternal an d dmz, it is assumed in this case there is only one interface being used[...]

Document conventions FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 11 http://docs.fortinet.com/ • Feedback Example Network configuration The network configuration shown in Figure 2 or variations on it is used for many of the examples in this document. In th is example, the 172.20.120 .0 network is equivalent to t[...]

Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 12 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Cautions, Notes and Tips Fortinet technical document ation uses the following guidance and styles for cautions, notes and tips. Caution: W arns you about commands or procedu re s that could have unexpected [...]

Document conventions FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 13 http://docs.fortinet.com/ • Feedback Typographical conventions Fortinet document ation uses the following typographical conventions: CLI command syntax conventions This guide uses the follo wing conven tions to descr ibe the syntax to us e when[...]

Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 14 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back T able 3: Command syn t ax notation Convention Descripti on Square brackets [] A non-required word or series of words. For example: [verbose {1 | 2 | 3}] indicates that you may eith er omit or type both the[...]

Registering your Fortinet product FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 15 http://docs.fortinet.com/ • Feedback Registering your Fortinet product Before you begin con figuring and custo mizing features, t ake a moment to register your Fortinet product at the Fortinet T echnical Support web site, https://s[...]

Customer service and technical support FortiGate V oice Version 4.0 MR1 Administration Guide 16 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Fortinet Tools and Documentation CD Many Fortinet publications are availa ble on the Fortinet T ools and Document ation CD shipped with your Fortinet product. The document s on this CD are [...]

Example FortiGate V oice br anch office configurati on FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 17 http://docs.fortinet.com/ • Feedback Example FortiGate V oice branch office configuration This section describes ho w to configure a FortiGate V oice-80C unit to operate in NA T/Route mode and provide basic UTM[...]

General configuration steps Example FortiG ate Voice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 18 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Figure 3: Example Branch Office networ k configuration This section describes: • General configuration step s • Connecting the FortiGate V oice[...]

Example FortiGate V oice branch office config ura tion Connecting the FortiGate Voice unit FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 19 http://docs.fortinet.com/ • Feedback 5 Configure the Fort iFones on the internal network. 6 Configuring the FortiGate V o ice unit to SIP phone users be hind a remote NA T de[...]

Configuring basic FortiGate V oice network and UTM settings Example FortiGate V oice bran ch office configurati on FortiGate V oice Version 4.0 MR1 Administration Guide 20 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configure other network inte rface se ttings as required and select OK. 5 Go to System > Network > Options [...]

Example FortiGate V oice branch office configuration Configuring basic Fort iGate Voice network and UTM settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 21 http://docs.fortinet.com/ • Feedback 4 Change other settings if req uired and select OK. T o configure FortiGuard services for the FortiGate V oice unit[...]

Configuring network setting s for the devices on the Internal network Example FortiGate V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 22 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configuring network settings for the devices on the Internal network Y ou can configure the PCs and other[...]

Example FortiGate V oice branch office configurati on Configuring the FortiGat e V oice PSTN and PBX settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 23 http://docs.fortinet.com/ • Feedback 3 Select OK. T o configure basic PBX system an d voicemail notification settin gs Use the followin g procedure to conf[...]

Configuring the FortiGate Voice PSTN and PBX settings Ex ample FortiGate V oice bran ch office co nfiguration FortiGate V oice Version 4.0 MR1 Administration Guide 24 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 4 Select Apply to save the ch anges. T o add a V oIP provider Use the following procedure to add the informat ion r eq[...]

Example FortiGate V oice branch office configurati on Configuring the FortiGat e V oice PSTN and PBX settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 25 http://docs.fortinet.com/ • Feedback In addition to PSTN a nd head of fice support the dial plan must also support Emergency , international, toll free and[...]

Configuring the FortiGate Voice PSTN and PBX settings Ex ample FortiGate V oice bran ch office co nfiguration FortiGate V oice Version 4.0 MR1 Administration Guide 26 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 8 Select Create New to add the dial plan rule for dialing 9 for all other PSTN calls. 9 Select Create New to add the d[...]

Example FortiGate V oice branch office configura tion Configuring the Fo rtiF ones on the i nternal network FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 27 http://docs.fortinet.com/ • Feedback 3 Select OK to add the extension. 4 Repeat to add more extension s. Configuring the FortiFones on the internal network T[...]

Adding extensions and configuring F ortiFones for users be hind a NA T device Example FortiGa te V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 28 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 7 Select Submit. 8 Select Save & Reboot to save the service domain information. 9 If the For[...]

Example FortiGate V oice branch office conf iguration Adding extensions and configurin g FortiFones for users behind a NA T device FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 29 http://docs.fortinet.com/ • Feedback set secret <password_str> set dialplan Dial_Plan_1 set vm-secret <voicemail_password_str[...]

FortiGate V oice IVR c onfiguration Example FortiGate V oic e branch o ffice configu ration FortiGate V oice Version 4.0 MR1 Administration Guide 30 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 7 If the FortiFon e can su ccessfully connect to and regist er with the FortiGate V oice unit the St atus of th e FortiFone changes to R[...]

Example FortiGate V oice branch o ffice configurati on Adding a shortcut for checking voicemail FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 31 http://docs.fortinet.com/ • Feedback T o provide access to the comp any directory from any exte nsion 1 Log into the FortiGate V oice web-base d manager. 2 Go to PBX >[...]

Adding a shortcut for checking voicemail Example FortiGate V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 32 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back[...]

FortiGate Voice web-based manager config uration reference Dashboard widgets FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 33 http://docs.fortinet.com/ • Feedback FortiGate V oice web-based manager configuration reference This section describes Fo rtiGate V oice web- based manage r configuration settings. For inf[...]

Configuring V oIP interface settings FortiGate V o ice web-based manager confi guration reference FortiGate V oice Version 4.0 MR1 Administration Guide 34 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Figure 5: System Resources widget displayin g PBX disk usage Configuring V oIP interface settings Y ou can configure an interfac e[...]

FortiGate Voice web-based manager con figur ation reference Configuring PSTN inte rfaces FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 35 http://docs.fortinet.com/ • Feedback Figure 6: Configuring PSTN interfa ces General PSTN interface settings Column Settings Select to add or remove columns. This changes what i[...]

PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 36 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back PBX configuration The following explains how to configure PBX settings for your network environment. These settings include voicemail notification sett[...]

FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 37 http://docs.fortinet.com/ • Feedback Figure 7: V oIP Provider Configuring extensions Extensions provide specific informatio n for how to handle actions for that exte nsion. Y ou can choos[...]

PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 38 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Figure 8: Config uring extensions General extensio n settings Create New Select to crea te an exte nsion. Extension The extension number . Ty p e The t[...]

FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 39 http://docs.fortinet.com/ • Feedback Configuring extension groups (ring groups) Extension grou ps (also called ring groups) ar e a group of extensions that can be called using one number [...]

PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 40 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configuring dial plans Dial plans route calls made from a FortiGate V oice extension to an external phone system. The external phone syste m can be one[...]

FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 41 http://docs.fortinet.com/ • Feedback Figure 10: C onfiguring a dial plan Go to PBX > Calling Rules > Dial Plan to add a dial plan. General dial plan list settings Create New Select [...]

PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 42 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Example dial plan This simplified example dia l plan includes 5 dial plan rules that: • Routes emergen cy calls (dialing 91 1) to the fxo1 PST N inte[...]

FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 43 http://docs.fortinet.com/ • Feedback Configuring voice menu options Configure voice menu options to provide PBX users with shortcuts to PBX functions such as accessing their voice mail, f[...]

PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 44 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configuring direct inward dialing Y ou can configure direct inward dialing (DID) for calls. DID allows the FortiGate V oice unit to direct calls from e[...]

FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 45 http://docs.fortinet.com/ • Feedback end end Configuring PBX settings Configure PBX system settings that affect the overall perf ormance of the PBX service and all of the users of it. Set[...]

PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 46 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Monitoring calls Y ou can monitor incoming and outgoing calls from PBX > Monitor > Active Call . Y ou can view information for all active calls i[...]

FortiGate V oice web-based ma nager configuration referenc e Logging of PBX activities FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 47 http://docs.fortinet.com/ • Feedback Figure 14: Monitoring exte nsion status Logging of PBX activities After configuring PBX settings, you can config ure logging of PBX activitie[...]

Logging of PBX activities FortiGate V oice web-based manager conf iguration reference FortiGate V oice Version 4.0 MR1 Administration Guide 48 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back[...]

FortiGate V oice V oIP , PBX, and PSTN CLI Reference config pbx dialplan FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 49 http://docs.fortinet.com/ • Feedback FortiGate V oice V oIP , PBX, and PSTN CLI Reference This section describe s FortiGate V oice V oIP , PBX, and PSTN configuration settings. PSTN interfaces[...]

config pbx did FortiGate V oic e V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 50 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back config pbx did Use this command to configure Direct Inward Dialing (DID). DID allows calls from external phone systems to dial directly to extens ion s added t[...]

FortiGate V oice V oIP , PBX, and PSTN CL I Reference config pbx extension FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 51 http://docs.fortinet.com/ • Feedback config pbx extension Use this command to add SIP phone ext ensions to the FortiGate V oice unit. Syntax config pbx extension edit <extension_number>[...]

config pbx global FortiGate V oi ce V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 52 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back config pbx global Use this command to configure voicemail setti ngs such as using music while the incoming caller is put on hold, a s well as the country a [...]

FortiGate Voice V oIP , PBX, and PSTN CLI Reference config pbx ringgrp FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 53 http://docs.fortinet.com/ • Feedback config pbx ringgrp Use this comma nd to add and config ure the ex tension groups. An extension group he re is referred to a ri ng group and is a gr oup of ex[...]

config pbx smtp FortiGate V oice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 54 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Syntax config pbx ringgrp edit <ring_group_name> set description <description_str> set member <acd_group_member> set no-answer-action {hangup[...]

FortiGate V oice V oIP , PBX, and PSTN CL I Reference config pbx voice-menu FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 55 http://docs.fortinet.com/ • Feedback config pbx voice-menu Use this command to configur e the menu that callers will a ccess when they call. The variable config press-<number> configu[...]

config pbx voip-provider F ortiGate V oice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 56 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Syntax config pbx voip-provider edit <provider_name> set user <user_name> set domain {<VoIP_provider_address_ipv4> | <VoIP_provi[...]

FortiGate V oice V oIP , PBX, and PSTN CLI Reference config system pstn FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 57 http://docs.fortinet.com/ • Feedback config system p stn Use this command to configure the PSTN inte rfaces. PSTN interfaces are available on some FortiGate V oice models. Syntax config system [...]

config system interface FortiGate V o ice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 58 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back config system interface Use this command to allow traffic for the V o IP protocol, SIP , to flow on a specific interface. Syntax config system interfa[...]

FortiGate V oice V oIP , PBX, and PSTN CLI Reference execute pbx FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 59 http://docs.fortinet.com/ • Feedback Example command output Enter the following command to view ac tive calls: execute pbx active-call Call-From Call-To Duration 6016 6006 00: 00:46 Enter the followin[...]

diagnose pbx restart FortiGate V oi ce V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 60 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back diagnose pbx rest art Use this diagnose command to restart the FortiGate V oice PBX daemo n. diagnose pbx restart[...]