FARGO electronic C10 manual

Persona® C10/M10 ID Card Printer Service Manual (Rev. 4.0) Part Number: L000527[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 2 P ersona C10/M10 ID Card Printer Servi ce Manual (Rev. 4.0), property of FA RGO Elec tronic s, Inc orp orate d Copyright  2003, 2004, 2005, 2006 by FARGO E lectronics, Incorporated. All rights reserved. Printed in the Uni ted States o[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 3 Table of Content s Introduction ___________________________________________________________________ 7 How to use the m anual__________________________________________________________ 7 Safety Messag es (review carefully) ________________[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 4 Selecting Card Size _________________________________________________________ 52 Determining the num ber of C opies _____________________________________________ 53 Selecting the De fault Graphic Re solution _____________________________[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 5 Adjusting the RP3 Pot entiom eter _____________________________________________ 103 Aligning the Stepp er Motor __________________________________________________ 104 Calibrating the Ribb on ID Sensor Board ______________________________[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 6 Sensor Testing ______________________________________________________________ 151 Reviewing the Moto r Voltag es (when active) ____________________________________ 151 Section 10: FARG O Technical Suppor t _______________________________[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 7 Introduction How to use t he manual The C10/M10 ID Card Pri nter Service Manual (Rev. 4.0) is, in fact, the troubleshooting and field service manual for the entire C10/M10 Card Printer. The manual is designed to p rovide installers and t[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 8 Safet y Messa ges (re v iew carefull y) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is i [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 9 Section 1: S pecifica tions Safet y Messa ges (re v iew carefull y) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises p[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 10 Technica l Spec ifications Term Description Print M etho d Dy e-subl imati on / resin the rmal tran s fer Print Resolution 300 x 300 dpi Print Speed Approximately 40 seconds per full-color card Colors Up to 16.7 million or black, r ed, [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 11 Technical Speci fications (continued) Term Description Agency Listin gs • Electrical: UL 1950, CUL C2.2 and TÜV-GS (IEC-950) • EMI: FCC Class A, CRC c1374 Class A, CISPR 22-B, TÜV- • EMCCE: Self-certified based on IEC 801-2-3-4,[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 12 Functiona l Spe cifica tions Pri nter Components: Butt ons, Hoppers and Cover This illustration shows the features found on the front of the Card Printer. Term Description On/Cancel button The On/Can cel button turns the Printer ON and [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 13 Printer Components : But tons, Hoppers a nd Cov er (continued)[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 14 Pri nter Components: Ri bbons and Cards Please note that the Printer requires specializ ed Ribbons in order to function properly . To order additional Ribbons, contact the authorized reseller. Caution: W atches, rings, bracelets and oth[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 15 Printer Components : Ribbons and Cards (continued) Term Description Clear Overlay Panel The Ribbons which hav e a clear overlay panel w ill print an ID card and place a clear, protective overlay over the card’s printable area. All col[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 16 Section 2: Setup and Installation Safet y Messa ges (re v iew carefull y) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that r[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 17 Introducti on Thank you for choosing the color Card P rinter. This fast, compact Printer has been designed to print high-quality, full-color cards from virtually any Windows® application program. It offers many features which easily al[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 18 Connect ing the Printe r to th e Comput er The Card Printer is designed to be used with nearly any IBM-PC or compatible running W indow s 3.1x, W indows 95/98 or W indows N T. For best performance, a Pentium™ class computer with 16 MB[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 19 Installin g the Windo w s Print er D river The Card Printer can be used with virtually any Microsoft W i ndows 3.1x, W indows 95/98, W indow s NT 4.0 or Windows 2000 software application program. ( Note: T his is accomplished through wh[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 20 Insta lling the Pri nter Driver fr om the Software Ins tallation CD Step Procedure 1 To install the Printer Driver, close down all other programs and insert the S oftware Installation CD into the computer's CD drive. The C D will a[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 21 Installing the Printer Driver from the Software Installa tion CD (continued) Step Procedure 1 Click t he Start button, point to Settings and selec t Printers . 2 Double-click on the A dd Pri nter icon. 3 Follow the on-screen instruction[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 22 Insta lling Pri nter Driver Update s Occasionally, new Printer Driver versions are released whi ch have new or updated features. Before installing an updated Printer Driver version, alw ays delete the existing Printer Driver vers ion fr[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 23 Insta lling the 32- Bit Print Spooler for Windows 95/98 The C ard P rinter shi ps w ith a pri nt uti lity program call ed the 32 -Bit P rin t Sp ool er. ( Note: Th is print spooler is for use o nly with W indows 95/98.) • Once install[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 24 Installing the 32-Bit Print Spooler for Windows 95/98 (continued) W he n the 32-Bit Print Spooler is running, its icon will appear in the Windows Task Bar. During a print job, it is sometimes helpful to click on this icon to bring the 3[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 25 Installing the 32-Bit Print Spooler for Windows 95/98 (continued)[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 26 Loading R ibbon I nto The Print er Follow these steps to load Ribbon into the P rinter: Step Procedure 1 Remove the Ribbon from its pac kaging. Do not touch the colored portion o f the Ribbon. Oil or dirt from the hands can impair prin [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 27 Loading Ribbon Into The Pr inter (continued) Step Procedure 3 Open the T op Cover of the Printer by gent ly grasping the front sides of the Cover and lifting upward. The Cover wi ll tilt open from front-to-back.[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 28 Loading Ribbon Into The Pr inter (continued) Step Procedure 4 Open the Printhead Assembly by gently pulling up on the assembly ’s Release Tab and lifting upw ard. Allow the assembly to sw ing completely open.[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 29 Loading Ribbon Into The Pr inter (continued) Step Procedure 5 a. Place the supply end o f the Ribbon in between the two bl ack Ribbon Drive Hubs located on the right-hand side o f the Printer’s interior. b. Make c ertain that the Rib [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 30 Loading Ribbon Into The Pr inter (continued) Step Procedure 6 Place the take-up end of the Ribbon roll in between the two black Ribbon Driv e Hubs located on the left-hand side of the Printer’s interior. 7 Load the Ribbon take-up end [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 31 Loading Car ds into the Pri nter The Card Printer prints onto standard CR-80 siz e cards (3.375L x 2.125 W x .030 / 86mmL x 54mmW x .75mm), which hav e a clean, level, polished PVC surface. • Although the Printer is equipped with card[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 32 Loading Cards I nto t he Printer (c ontinued) The Printer holds a maximum of 50 CR -80 size cards in its Card Input Hopper. The Printer will automatically feed each card off the top of the stack. To load the cards into the Printer, refe[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 33 Loading Cards i nto t he Printer (c ontinued) Step Procedure Remove a stack of 50 or fewer cards from the ca rd packaging. Do not touch the area of the cards on w hich you intend to print. Oil or dirt from the hands ca n impair print qu[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 34 Po w eri ng-up t he Print er Ap pl yin g Pow er Locate the Desk-Top Transformer supplied w ith the system. Check that it is prope rly configured for the power used in the country. Caution No. 1: If you have any doubts about the plug con[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 35 A ppl ying Power (continued) Step Procedure 2 Plug the DC pow er plug end o f the transformer cord into the Power Input Port on the r ear panel of the Printer. ( Note: Optional external transformer must be a Listed Class 2 device w ith [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 36 Printing a Self Test Now that Ribbon and cards are installed , a self test should be performed t o check for proper operation of the Printer. The standard sel f test function requires only that a full-color Ribbon and at least one card [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 37 Section 3: Troubleshooti ng the Printer If you have difficulty operating the Card Printer, the troubleshooting suggestions in this section should, in most cases, solv e the problem. If you still have di fficulty after trying these sugge[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 38 Resolvi ng problems w ith the flashing Onl ine LED light This indicates a reCoverable printing error regarding the print media or su pplies. Refer to the following list f or possible causes to this problem. Step Procedure 1 Once the pro[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 39 Resolvi ng problems w ith the flashing On/ Cancel LED light Step Procedure 1 If th e On /Cancel LED is flashing, this indicates a possible error with the Printer’s memory. Contact the authorized reseller for technical assistance. Reso[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 40 Resolvi ng problems w ith Ribbon winding a nd printing Symp toms: The Printer skips Ribbon panels, prints Ribbon panels out of the usual YM CK order (resulting in strangely colored output) or simply winds the Ribbon until the Printer’[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 41 Resolvi ng problems w ith the Card Jams If a card becomes jammed inside the Printer, remove it through the followi ng steps: Step Procedure 1 Leave the power ON and open the Printer’s Top Cover by gently grasping the front sides of th[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 42 Resolvi ng problems w ith the Ribbon Jams If the Ribbon becomes jammed in the drive Roll er (visible when you open the Printer), use the following procedure to correct the problem: Step Procedure 1 Leave the power ON. 2 Remove the Take-[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 43 Resolvi ng problems (related to the Pri nter stopping or making stra nge sounds) Symp toms: Printer makes strange sounds or stops printing and the on-line LE D light is flashing. Step Procedure 1 Symp tom: If the dye-sublimation Ribbon [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 44 Resolvi ng problems w ith Ribbon winding a nd printing Step Procedure 1 Gently insert the tip of a small flathead screw Driver into the hole so i t fits into the slot of RP2. Slightly rotate RP2 in eithe r direction until both the on-li[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 45 Resolvi ng problems w ith torn or broken Ribbons Symp toms: Printer stops printing or simply continues to wind the take-up end of the roll and the on-line LED light is flashing. Step Procedure 1 Symp tom: If the dye-sublimation Ribbon i[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 46 Resolvi ng problems w ith streaks in Pri nts Symp toms: Scratches or lines travel the entire l ength of the printed card. Step Procedure 1 Symp tom: There may be dust on the Printhead. 2 Symp tom: There may be a scratch or a burned out [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 47 Resolvi ng problems w ith pixelated Photos on ID cards Symp toms: Photos do not loo k smooth or continuous, but rather grainy and unclear. Step Procedure 1 Some applications have selections you must ena ble in order for the Printer to u[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 48 Resolvi ng problems w ith card feeding and Onl ine LED blinking Symp toms: The Printer starts to make noise li k e everything is fine, but n o card feeds. Step Procedure 1 a. Be sure the cards are ins erted all the way into the Printer [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 49 Section 4: Printer Driv er Setup Safet y Messa ges (re v iew carefull y) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that ra[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 50 Installin g the Printer Driv er Once the appropriate Printer Driver has been instal led, you will need to set the Driver up with the proper print options. Although each of the included Printer Drivers displ ays the print options in a sl[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 51 Using the Color ID Car d II Pr inter A d vanced Docume nt Settings Access the Color ID Card I I Printing Preferences window v ia Start > Settings > Printers > C10/M 10 Card P rinter (ic on) > Col or ID Ca rd Pri nt er Pri nt[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 52 Selec ting Pape r/Output Selecting Card Size This option displays a list o f the available card size selections. These sele ctions prevent you from printing over or damaging the area o f the card containing the magnetic stripe, IC chip [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 53 Deter mining the number of Copies Use this function to i ndicate copies required. Step Procedure 1 Specify the number of copies to be printed by clicking on the up or dow n arrows.[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 54 Sele cting the Default Gra phic Resolution This is a default selection.[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 55 Docume nt Options Step Procedure 1 Use the Device options tab to select options that control the Printer’s functi ons . Selec ting Ribbon Ty pe Step Procedure 1 Use this option to select the Ribbon type option that is appropriate for [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 56 Sele cting from the Ribbon T ype options Use the Ribbon Type dropdow n menu to select the correct ribbon type. Step Procedure 1 Select Ribbon Type under Document options to change the setting. 2 Select the correct Print Ribbon Type, as [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 57 Selecting from the Ribbon Type options (continue d)[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 58 Sele cting from the Color M atching options Use this option to control where the resin black (K ) panel of a full-color ribbon is printed. W he n printing wi th a resin-only ribbon type or a ribbon type that does no t have a K panel, al[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 59 Selecting from the Color Matchi ng options (continued)[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 60 Using the Image C ontrols Use the Custom Settings option under Ima ge Controls to control the Contrast and Ga mma of the printed image, as w ell as the individual color balance of Yell ow Bal anc e , Magenta Balance and Cy an Balance . [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 61 Control ling the Dye-Sub I ntensit y ( YMCB) Step Procedure 1 Control the overall darkness and lightness of the printed image by adjusting the Dye-Sub Intensity slide by clicking and dragging the slide's box or by clicking on the l[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 62 Control ling the Resin He at Step Procedure 1 Control the amount of heat the Printer uses when printing w ith the resin black panel(s) of a full-color ribbon or w hen printing with a resin-only ribbon by adjusting the Resin Heat . Note [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 63 Using the default Dither Mode This is a default selection.[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 64 Sele cting the K Panel Graphi cs Mode option Use this option to control where the resin black (K ) panel of a full-color ribbon is printed. Step Procedure 1 Select the K Panel Graphics Mode option to control where the resin black (K) pa[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 65 Selecting K Pan el On ly (95% ) / ( 99% ) These option are only active w hen t he K Panel Graphi cs options is selected. • Selecting either of the K Panel Only options forces all of the black within text bar codes or bitmap images to [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 66 Selecting the Print Ed ge-to-Edg e option Use this option for Edge-to-Edge type printing. Step Procedure 1 Select this option to adjust the maximum printable area on a card, which results in printed cards w ith virtually no border.[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 67 Selecting the R otate 180 Degrees o ption Use this option to rotate the ima ge on the front o f the card 180 de gr ees w hen printed. Step Description 1 Select this option to change the position of the printed image in relation to the s[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 68 Selecting the Overlay option Use thi s option to automat ically print Neith er S ide , Back Side Only , Front Side Only , or Both Sides of a car d. Step Procedure 1 Select this option in conjunction with any application program that sup[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 69 Selecting the Overla y option (continued)[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 70 Using the Magne tic Enc oding O ptions Use this option only if the Printe r has an optional M agnetic Stripe Encoding Modul e installed. ( Note: This section describes these options and the Printer's Magnetic Encoding process.) Ste[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 71 Using the Magnetic Encodi ng Mode option Use the Magnetic Encoding M ode option to specify the desired, Magnetic Encoding standard. Step Procedure 1 Select the ISO op tion prov ides encoding capability for either high or low- coercivity[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 72 Selecting the Magnetic T r ack Op tions Use the Magneti c T rack options for these purposes: • Customize the ISO encoded data format for each o f the Magnetic Stripe's three Tracks. • Customize each Track independently o f the [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 73 Sele cting the Track Bit Dens ity option Use this option to customize the Bit Recordin g Density (Bits per Inch) used to encode the magnetic data on the currently selected Track. ( Not e: The default ISO Standard selections for this opt[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 74 Sele cting the Track LRC Gene ration option Use this option to customize the LRC Generation Mode (used to encode the magnetic data on the currently selected Track). ( Note: The default ISO Standard selections for this option are Track 1[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 75 Selecting the T r ack C haracter Si ze option Use this option to customize the Character Data Size (Bits per Character) used to encode the magnetic dat a on the currently selected Tr ack. ( Note: This character siz e includes the parity[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 76 Sele cting the Track Char acter Parit y option Use this option to customize the Character Data Parity (used to encode the magnetic da ta on the currently selected Track). ( Note: The default ISO Standard selections for this op tion are [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 77 Selecting the T r ack C haracter A SCII Offset o ption Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected Track. This character offset value is subtracted from the ASCI I v[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 78 Sele cting the Shift Dat a Left option Use this option to shift the recorded magnetic data to the le ft-hand side of the card's Magnetic Stripe. ( Note: This is useful in situations that require cards to be readable with insert typ[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 79 Sele cting the Verify Magneti c Encoding opt ion Use this option to v erify the encoding se ttings. Step Procedure 1 Select this option to instruct the Printer to veri fy that all magnetic data has been correctly encoded on ea ch c ard.[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 80 Review ing ISO Track Loca tions Review the M agnetic Encoding module, w hich encodes onto Tracks in acc ordance with an ISO 7811-2 Magnetic Stripe. Refer to the diagram (below ) for Track locations. ( Note: All standard Card Printers ar[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 81 Sending Tr ack Informat ion Magnetic Track data is sent in the f orm of text strings from the application software to t he Printer Driver along with all of the other printable objects within the card d esign. • Magnetic Track Data add[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 82 Review ing Tracks 1, 2, and 3 (in Ta ble format) Review this Table, which displays the SS, ES , FS and the vali d characters defined for each Tra c k. Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Charac[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 83 Review ing the ASCII Code a nd Character Table ASCII C ode Character A SCII Code Characte r A SCII Code Character 32 space 56 8 80 P 33 ! 57 9 81 Q 34 " 58 : 82 R 35 # 59 ; 83 S 36 $ 60 < 84 T 37 % 61 = 85 U 38 & 62 > 86 [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 84 Selecting Sma rt Clipping Rec tangle[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 85 Sele cting the Disable Pr inting option Use this option to disable the printin g capabilities of the Printer and still allow the Printer to encode cards. Step Procedure 1 Select this option: • To encode or re-encode preprinted cards w[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 86 Selec ting the Calibra tion windo w Use this option to (a) control the posi tion of the pri ntable area in rela tion to the card, (b ) calibrate Sensors and (c) adjust the internal P rinter settings.[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 87 Using the Image P lacement con trols Step Procedure 1 Click on the Vertical and Horizontal ad justment arrows to adjust the Ima ge Position values. • W he n adjusting these values, keep in mind that cards always remain in th e same po[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 88 Using Image Place ment controls (continued) Review the Image Position diagram, w hich displays how the printed image w il l move in relation to the fixed card position as positiv e and negative image placement values are entered. Step P[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 89 Selecting the Self T est button Use this option to send a Sel f Test page to the Printer. Step Procedure 1 Click on the Self Test bu tton to print out a test page and ensu re that the computer is effectively communicating with the Print[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 90 Printing a Card Now that you have set up the Printer, loaded media and i nstalled the Printer Driver, you are ready to print an ID ca rd. Follow these steps to print the first card: Step Procedure 1 Go to the W indow s application progr[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 91 Section 5: Diagnostic To ols, Calibration, and Interface In formati on Safet y Messa ges (re v iew carefull y) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 92 Diagnost ic Tools – St art by running a Self -Test Perform a self test after initial setup of the p rinter, after a calibration procedure has been conducted, or after a part has been replaced. The self test chec ks for proper operatio[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 93 Calibra ting the Printhea d Caution No. 1: This devi ce is electrost atic sen sitive. It may be damaged i f exposed to static electrical discharges. (Discharges may be g enerated by v arious means, such as walking on a car peted floor.)[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 94 Aligning t he Headli ft Sensor Step Procedure 1 Close the Upper Imaging Assembly; leave the Top Cov er open. 2 Apply power to the printer; press both the on-line and on/cancel buttons at the same time. You w ill hear the Headlift motor [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 95 Making M echanical Adjustments to the Printhea d Refer to the followi ng tr oubleshooting tips if y ou feel the Printhead Assembly requires additional adjustment. Caution No. 1: DO N OT make mechanical adj ustments to the Printhead unle[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 96 Making Mecha nical A djustments to the Printhea d (continued) Symp tom Overall printed image looks broken up and/or faded. Solutio n: The ribbon de flector on the Printhead may be too low . Step Procedure 1 Open the T op Cover. 2 Loosen[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 97 Making Mecha nical A djustments to the Printhea d (continued) Symp tom: Printed image has a dark band across the card, about 1/8 in. (3mm) from the card leading edge. Solutio n: The ribbon de flector on the Printhead may be too low . St[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 98 Making Mecha nical A djustments to the Printhea d (continued) Symp tom: Printed image has discolored arcs acr oss the card. Solutio n: The ribbon de flector on the Printhead may be too hi gh. Step Procedure 1 Open the T op Cover. 2 Loos[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 99 Making Mecha nical A djustments to the Printhea d (continued) Caution: In order for the printer to function properly with the new Printhead Assembly, you MU ST have firmware version 1.0.7. The firmware version o f the printer is shown o[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 100 Cali brating the Ribbon Sensor Use this procedure (a) when colors on the printed card are out of alignment, (b) w hen a black bar appears on the leading edge of the card or cov ers the entire card where the clear overlay should be plac[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 101 Adjusting t he RP2 Potent iometer Step Procedure 1 Install the f ull-color ribbon in the printer. 2 Position the Magenta panel, from the supply spo ol, across the top of the Light Emitting portion of the Ribbon Sensor Array. ( This is [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 102 Adjusting t he RP2 Potent iometer Note: RP2 has two stops; do not turn the screw beyond these stops. Once both LEDs are OFF, the ribbon sensor cali bration is completed. Then, follow these steps. Step Procedure 1 Remove the PO W ER cab[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 103 Cali brating the Left Car d Sensor W he n this part is moved or replaced, the lengthw ise print position on cards can be a ffected. This sensor provides the precise position of the c ards leading edge as it is presen ted to the printhe[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 104 A lignin g th e Ste p per Moto r The Stepper Motor Assembly may re quire alignment when replaced. Step Procedure 1 Examine the teeth on the pi nion gear of the Stepper M otor. They should make positive contact with the teeth of the idl[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 105 Cali brating the Ribbon ID S ensor Board The replacement Ribbon ID Sensor Board is calibrated by the factory; the procedure below is not necessary in most cases. Because extreme pr ecision is required, this procedure should only be com[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 106 Cali brating the Ribbon ID S ensor Board Step Procedure 1 Remove all external cables from the back o f the printer. 2 Remove the ribbon from the printer. 3 Detach the print circuit board, RIP, power boar ds, and backplate from the prin[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 107 Cali brating the Ribbon ID S ensor Board Step Procedure 14 Read the voltage at R35; it should read + 0.75 V d c. Note: If the vol tage is lo we r than + 0.75, the magnet of the ID sensor is too close to the hall - effect sensor. 15 Use[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 108 Interfa cing Inf ormation The Card Printer is equipped w ith a standard 8-bit Centronics-type parallel data communications port. This is the means by w hich t he Printer receives data from the computer. No options for serial data are a[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 109 Centr onics-ty pe Parallel Int erf ace (co ntinu ed) W ir e Diagram of DB36P and DB25P[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 110 Centr onics-ty pe Parallel Int erf ace (co ntinu ed)[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 111 Centr onics-ty pe Parallel Int erf ace (co ntinu ed)[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 112 Section 6: P arts Replac em ent Safet y Messa ges (re v iew carefull y) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that ra[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 113 Reviewing the Part Numbe r/Description and Drawing Number Table This section guides you through replacement of key components of the card p rinter. It includes disassembly, part removal, replacement, and installation. Be sure to rev er[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 114 Review ing the Drawing Inde x[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 115 Review ing the Print Cir cuit Board Cable Conne ctor Locati ons[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 116 Replacing the Rear P ivot Co ver (830168) It may be necessary to remove the Rear Pivot C over or the Front Cov er for many of the replacement procedures in this section. Refer To Drawi ng 8301XX. TTR: 5 minutes. Step Procedure 1 Unplug[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 117 Replacing the Fron t Cov er Assembly (830182-02) Refer To Drawi ng 8301XX. TTR: 5 minutes. Step Procedure 1 Unplug the power cord from the p rinter. 2 Raise the Rear Pivot Co ver and open the Upper I maging Assembly. 3 Loosen the top t[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 118 Replacing the Print C ircuit Bo ard (140300) Refer To Drawing 830179. TTR: 10 minutes Step Procedure 1 Unplug the power cord and any external cables from the printer. 2 Refer to drawing 8301XX to re move the Screw (130971), Screw (1309[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 119 Replac ing the Pow er Circuit Board (1403 02) Refer To Drawing 830179. TTR: 20 minutes. Step Procedure 1 Unplug the power cord and any external cables from the printer. 2 Refer to drawing 8301XX to re move the Screw (130971), Screw (13[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 120 Replacing the Printh ead A ssembl y (820102) Refer To Drawing 830119-XX. TTR: 5 minutes Caution: If oil or debris ma kes contact with the Printhead elements, w ipe the glasscoated area of the printhead immediately with a clean cloth da[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 121 Replacing the Printh ead Harness A ssembly (830162-00) Refer To Drawing 830119-XX. TTR: 15 minutes. Note: The Printhead Harness Assembly includes the following cables: Data and Power Bus cables for the Printhead, Cooli ng Fan, Ribbon S[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 122 Replacing the Print head H arness A ssembly (830162-00) (cont .) Step Procedure 13 Remove the Screw (130972) that secures the Headlift Sensor Switch to the Front Plate/Print Assembly Sideplate (830302). 14 Lift the Headlift Sensor Swit[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 123 Replacing the Ribb on Senso r Board A ssembl y (830151) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 124 Replacing the Cleaning Roller A sse mbly (830177) Refer To Drawing 830177. TTR: 1 minute. Step Procedure 1 Unplug the power cord from the p rinter. 2 Lift the Head Latch Lever (830312, draw ing 830119-XX) and raise the Up per Imagi ng [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 125 Replacing the Fron t Panel Bo ard A ssembly (830164) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on a c[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 126 Replacing the Left C ard Senso r As sembly (830135) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on a ca[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 127 Replacing the Head lift Motor A ssembl y (830143) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carp[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 128 Replacing the Card Feed A ssembly (830145) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted fl[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 129 Replacing the Ribb on Drive A ssembl y (830147) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpet[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 130 Replacing the Slotted Sen sor Mount A s sembly (830149) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 131 Replacing the Lid Sen sor A ssembly (830150) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 132 Replacing the Stepp er Motor A sse mbly (810113) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpe[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 133 Replacing the Ribb on ID Senso r Board A ssembl y (763173-2) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be generated by various means, such as walkin[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 134 Replacing the Card F eed S witch A ssembly (830136) Refer To Drawing 830131, Item 12. TTR: NA In the unlikely event of failure, this cable is not field serviceable. Please contact the FARGO Technical Support Group at (952) 941-0050 for[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 135 Replacing the Platen Roller (81026 1) Refer To Drawing 830118-XX. TTR: 15 minutes Step Procedure 1 Unplug the power cord from the p rinter. 2 Remove the Front Cover. 3 Take off the Re ar Pi vo t Cov er. 4 Detac h the Prin t Circ uit Bo[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 136 Replacing the Card Inp ut Roller (810262) Refer To Drawing 830118-XX. TTR: 15 minutes each roll er. Note: The follow ing instructions are for the C ard Input Rolle r near the cent er of the p rinter. Use appropriate instructions for re[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 137 Replac ing the Left Card Input Rol ler Step Procedure 1 Unplug the power cord from the p rinter. 2 Take off the Re ar Pi vo t Cov er. 3 Detac h the Prin t Circ uit Boa rd from th e cha ssis. Do not re move any wire connectors unless in[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 138 Replacing the Card F eed Roller (810304) Refer To Drawing 830118-XX. TTR: 15 minutes. Step Procedure 1 Unplug the power cord from the p rinter. 2 Take off the Re ar Pi vo t Cov er. 3 Detac h the Prin t Circ uit Boa rd from th e cha ssi[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 139 Replacing the Mag netic Head A sse mbly (High-Coercivit y : 83019012 or Lo w Coercivity : 83019012) Caution: This device is electrostatic sensitiv e. It may be damaged if ex posed to static electrical discharges. (Discharges may be gen[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 140 Insta lling the New Magnet ic Hea d Assembly Step Procedure 1 Position the new magnetic head in the Access Plate area. 2 W or k the cable connector through the opening to the baseplate a rea. 3 Connect the cable connector at J18 on the[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 141 Section 7: Maintenance and Cleaning Safet y Messa ges (re v iew carefull y) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information tha[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 142 Section 7: Maintenance and Cleaning (continued) The Card Printer is built to re quire a minimum amount of maintenance. Nevertheless, there are a few procedures you can pe rform on a regular basis or as needed to ensure the best possibl[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 143 Suppli es Required For the maintenance procedures outlined in this s ection, you will need the followi ng items: • Isopropyl alcohol • Acetone • Standard clear adhesive tape or mas king tape • Soft, lint-free cloth Or, to make [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 144 Standar d Printhead Cl eaning This procedure should be performed if you notice a s treak on the card w her e color w as not transferred. This procedure should also be per formed during every Ribbon change or a fter every 250 prints in [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 145 Expanded Pr inthead Cle aning Perform if you have a streak on the printed output that can’ t be solved by the Standard Printhead Cleaning procedure. To maintain the Printer’s high quality of printing, this procedure should also be [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 146 Cleani ng the Printer Cas e The Printer has a durable casin g that should retain its luster and appea rance for many y ears. Clean it only with a soft cl oth slightly moistened with water or a mild soap. Do not use excess water or clea[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 147 Cleani ng the Card Feed Roller s To assure consistent Printer operation, all of the gray card Feed Rollers within the Printer should be cleaned during every Ribbon change (every 250 prints) or if the Roll ers are noticeably dirty. To c[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 148 Cleani ng the Drive Roller The Drive Roller should be cleaned durin g every Ribbon change or a fter every 250 prints. This helps to prevent jams and maintain uninterrupted service. Also perform this procedure if the Roller is noticeabl[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 149 Mainta ining the Cleani ng Rollers The Cleaning Rollers remove dust particles from a blank card as it feeds into the Printer. Cleaning these Rollers will help prevent contaminated cards from passing beneath the Printhead, thus extendin[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 150 Section 8: P acking the C10/M10 C ard P rinter The purpose of this section to provide the User with a speci fic packing procedure for the C10/M10 Card Printer. Follow this instruction to pack the Card Printer for transport. Step Proced[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 151 Section 9: Board Lev el Diagnostics The purpose of this section to provide the User with specific Board Lev el Diagnostic procedures for Board Errors and Sensor Testing for the C10/M10 Card Printer. Sensor Testing Step Procedure 1 Chec[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 152 Section 10: FARGO Techni cal Support The purpose of this section to provide the User with an efficient, step-by-step procedure to be used when contacting Fargo Technical Support as needed for the C10/ M10 Card Printer. Contac ting FA R[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 153 Section 11 : Revi ewing C10 and M10 Spare Parts List C10 and M10 ID Card Printer Recommended Spare Parts List Effective Date: April 2004 For current pricing see http:// www.fargopartner.com/support_ser vic es/[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 154 Glossary of Terms Term Definition 24-bit color A color depth for an i mage that uses 8 bits for each color (red, blue, green) combining the possible 256 shades t o provide a color depth of 16.7 million colors. AC - Alternat ing Curren [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 155 Reviewing the Gl ossary of Terms (continued) Term Definition Barcodes A series of alternating black and w hite stripes, of v arying widths (each character denoted by a set number and w idth of black stripes) that allows characters to b[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 156 Reviewing the Gl ossary of Terms (continued) Term Definition Cache A ty pe of memory buffer to store data te mporarily, used to hold information that is most o ft en ex changed between contRoller and peripheral, to expedite data transf[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 157 Reviewing the Gl ossary of Terms (continued) Term Definition CR-79 A card dimension standard of 2.0625" L X 3.3125" W (+/-0.002" W , +/-0.005" L) or 52.400 X 84. 150 mm. CR-80 A card dimension standard of 2.125"[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 158 Reviewing the Gl ossary of Terms (continued) Term Definition Dire ct-to-C ard (DTC ) Printing The Direct-to-Card printing process prints digital images directly onto any plastic card with a smooth , clean, glossy PVC surface. Dither A [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 159 Reviewing the Gl ossary of Terms (continued) Term Definition Dwell Time The speed at which the c ard moves across the la m Roller, measured in seconds/inch (sec/in). This may be a djusted in the Driver to ensure adhesion and card flatn[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 160 Reviewing the Gl ossary of Terms (continued) Term Definition Encoder (wheel) An electromechanical device, attached to a sha ft that detects the change in rotational position, incremented to count ticks per revolution. The Printer'[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 161 Reviewing the Gl ossary of Terms (continued) Term Definition Flash Memory A microchip based non-volatile memory devi ce that holds its data when power is removed. This allows for field reprogramming of the Printer commands, such as Pri[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 162 Reviewing the Gl ossary of Terms (continued) Term Definition Hard Drive A high capacity storage dev ice in a PC consisting o f non- removable magnetically encodable platters. Hardware Physical components of a system such as the Printer[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 163 Reviewing the Gl ossary of Terms (continued) Term Definition IEEE 1284 (I nstitute of Electr ical and Electronics Engineers 1284) A standard method of signali ng for a bi-directional parallel interface on personal co m puters. To en su[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 164 Reviewing the Gl ossary of Terms (continued) Term Definition Landscape A docum ent lay out that is viewed with the document's long ax is in a horizontal orientation. LCD (Liquid Crystal Display) A device that contains a li quid cr[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 165 Reviewing the Gl ossary of Terms (continued) Term Definition MB (Megabyte) A unit of storage that equals 1,048,576 bytes. Memory A generic term for any dev ice that stores digital information using magnetic media or digital chip storag[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 166 Reviewing the Gl ossary of Terms (continued) Term Definition Oversized Cards Oversized cards are used for more e fficient visual identification and are available in many non-standard sizes. The most popular sizes are CR-90 (3.63" [...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 167 Reviewing the Gl ossary of Terms (continued) Term Definition Pinch Roller A free spinning (non-driven) Roller that presses the card a gainst the drive Roller, on the opposite side, to ensu re an adequate normal for ce for proper tracti[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 168 Reviewing the Gl ossary of Terms (continued) Term Definition Printhead The device on a Printer that produces the i mage on the media. PVC Abbreviation for polyvinyl chloride, often called vinyl . PVC is the component of the 0.002"[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 169 Reviewing the Gl ossary of Terms (continued) Term Definition Resolution The number of individual pixels in a graphic, take n over a given length, used to indicate the sharpness of the picture and the lev el of detail. The number of ele[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 170 Reviewing the Gl ossary of Terms (continued) Term Definition RS-232 An interface standard, established in 1969 by the Electronic Industries Association, regarding the connecting o f computer peripherals. Saturation A measure of the deg[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 171 Reviewing the Gl ossary of Terms (continued) Term Definition Softw are In struc tions saved in co mpute r mem ory tha t dire cts th e c ompu ter to perform certain tasks and functions. Spooler A computer application that allows the spo[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 172 Reviewing the Gl ossary of Terms (continued) Term Definition Test-print A f ile stored in or gen erated through windows that is sent to the Printer t o test basic functionality. Thermistor An electronic resistor on the printhead with a[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 173 Reviewing the Gl ossary of Terms (continued) Term Definition Update The process of installing a new revision of software or firmware to implement new changes to the Printer's command codes and procedures. UPS (Un- interrupt ible P[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 174 Reviewing the Gl ossary of Terms (continued) Term Definition YMCKK The designation of colored ribbon by the panels of color in the order in wh ich they are printed: Yel low (Y), M agenta (M), Cy an (C), Black (K), Black (K) (the second[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 175 Index A AC - Alterna ting Current, 1 54 Access Card, 154 Adhesion, 154 Algebraic, 154 ANSI (Am erican National Standa rds Institute), 154 AS400, 154 ASCII (American S tanda rd Code fo r Information I nterchange), 154 ASCII Code, 82 ASC[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 176 ECP Mode (Enhanced C apabi lities Port Mode), 159 Edge-to-E dge, 66, 159 EE Memory , 159 EEPRO M (Electri cally E rasable Programm able Read Only Mem ory), 159 Encoder (smart ca rd), 159 Encoder (wheel), 160 Encoding Mode op tion, 71 E[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 177 Mag Verify, 164 Magnetic Encoding options, 72 Magnetic Stripe, 16 4 Magnetic S tripes interch ang eable, 72 MB (Megaby te), 165 Media, 164 Memory, 165 Menu, 165 Monochrome, 165 monochrom e text or bar codes, 68 Motor Voltages (w hen ac[...]

R ESTRICT ED USE ONL Y Fargo Elec tronics, Inc . Persona C 10/M10 ID Card Print er Servic e Manual (R ev. 4.0) 178 Sensor, 170 Sensor Location and V oltages table, 151 Sensor Testing, 151 Serial interface, 170 Shift Data Left check box, 78 Shift Data Left opt ion, 78 SIMM, 170 Simplex, 170 Slot Sensor, 151 Smart Card, 170 SmartGuard, 170 SmartGuard[...]