Compaq CQ20 manual

b Compaq Pr esario CQ20 Notebook P C Maintenance and Se rvi ce Guide Doc ument P art Number : 48 2 4 02 -00 2 October 2008 This guide is a troubleshooting reference used for ma intaining and servicing the computer . It provides comprehensi ve information on identifying computer feat ures, components, and spare parts; troubleshooting computer proble[...]

© Copyright 2008 He wlett-Packard Dev elopment Company , L.P . Bluetooth is a trademark owned b y its proprietor and used by He wlett-P ackard Company under license. Intel, Core, and Celeron ar e trademarks or registered trademarks of In tel Corporation or its subsidiaries in the United States and other countries. Microsof t, W indows, and W indow[...]

Safety warning notice Å WA R N I N G : T o r educe the pos sibility of heat-re lated injur ies or of o verheating the computer , do no t place the compu ter dir ectly on you r l ap o r o bst ru ct t he co mpu te r a ir vent s. U se t he co mp ute r o nly on a h ard, fla t s ur fa ce. Do n ot al low an oth er ha rd s ur fa c e, such as an adj oinin[...]

Maintenance and Se rvi ce Guide iv Cont ent s 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

v Maintenance and Serv ice Guide Cont ents Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Cont ents Maintenance and Se rvi ce Guide vi 8 Backup and recovery Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Maintenance and Se rvi ce Guide 1–1 1 Pr oduc t desc r iption Category Description Models with GL40 system board Models with GM45 system board Product Name Compaq Presario CQ20 Notebook PC XX Processor s Intel® Core™2 Duo processor s: T9600 2.8-GHz processor , 6-MB L2 cache, 1066-MHz front side bus (FSB) X T9400 2.53-GHz processor , 6-MB L2 ca[...]

1–2 Maintenance and Serv ice Guide Produc t descr iption Memory 2 customer-accessible/upgr adable memory module slots X X Suppor ts dual-channel memory X X Suppor ts up to 4 GB of system RAM X X PC2-6400, 800-MHz, DDR2 X X PC2-6400, 800-MHz, DDR2 suppor ts the f ollowing configurations: ■ 4096-MB total system memor y (2048 × 2, dual-channel) X[...]

Pr oduct desc ription Maintenance and Se rvi ce Guide 1–3 Ethernet Intel Broadcom 88E8072 10/1 00/1000 network interface card (NIC) XX Ethernet cable included X X Wireless Integrated WLAN options by wa y of wireless module: 2 wireless antennae built into displa y assembly X X Suppor ts no-WLAN option X X Suppor t f or the following WLAN f or mats[...]

1–4 Maintenance and Serv ice Guide Produc t descr iption Operating system Preinstalled: Windows Vista® Home Basic 32 with Office 2007 Ready X X Windows Vista Business 32 with Office 2007 Ready X X Windows Vista Home Premium 32 with Office 2007 Ready X X Fr e e DO S X X Serviceability End-user replaceable par ts: A C adapter X X Batter y (system)[...]

Maintenance and Se rvi ce Guide 2–1 2 External component identification T op components Displa y components Item Component Description 1 Wireless antennae (2) (select models only) Send and receive signals from one or more wireless de vices. ✎ The antennae are not visible from the outside of the computer. For optimal transmission, keep the areas[...]

2–2 Maintenance and Serv ice Guide Extern al componen t identif ication To u c h Pa d Item Component Function 1 T ouchPad* Mov es the pointer and select s or activates items on the screen. 2 Left T ouchPad b utton* Functions like th e left b utton on an e x ternal mouse. 3 Right T ouchP ad button* Functions like the right button on an e xter nal [...]

External component identification Maintenance and Se rvi ce Guide 2–3 Buttons Item Component Description 1 Po we r b u t t o n ■ When the computer is off, press the button to turn on the computer . ■ When the computer is on, press th e button to shut do wn the system. ■ When the computer is in Hibernation, press the button briefly to exit H[...]

2–4 Maintenance and Serv ice Guide Extern al componen t identif ication Keys Item Component Function 1 esc ke y Displa ys system inf ormation when pressed in comb ination with the fn key . 2 fn k ey Ex ecutes frequently used system fu nctions when pressed in combination with a function ke y or the esc key . 3 Windows logo k ey Displa ys the Windo[...]

External component identification Maintenance and Se rvi ce Guide 2–5 Lights Item Component Description 1 Caps lock light On: Caps lock is on. 2 Batter y light (beside po wer connector) ■ Amber: A batter y is charging. ■ Green: A battery is close to full charge capacity . ■ Blinking amber : A battery that is the only av ailable po wer sourc[...]

2–6 Maintenance and Serv ice Guide Extern al componen t identif ication Fr ont components Left-side components Item Component Description 1 Drive light ■ Blinking g reen: The hard drive or optical drive is being accessed. ■ Amber : (select models only) HP 3D Dr iveGaurd has tempor ar ily parked the hard drive. 2 A udio-in (microphone) jack Co[...]

External component identification Maintenance and Se rvi ce Guide 2–7 Right-side components Item Component Function 1 ExpressCard slot (select models on ly) Suppor ts optional ExpressCards. 2 Digital Media Slot (select models only) Suppor ts the f ollowing optional digital card formats: ■ MultiMedia Card ■ MultiMedia Card Plus ■ Secure Digi[...]

2–8 Maintenance and Serv ice Guide Extern al componen t identif ication Bottom components Item Component Function 1 V ents (3) Enables airflo w to cool inter nal components. ✎ The computer fan starts up automati cally to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operat[...]

Maintenance and Se rvi ce Guide 3–1 3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provid e the computer serial number and model number located on the bottom of the computer . Item Component Description 1 Product name This is the product name affix ed to the front of your computer . 2 Serial numb[...]

3–2 Maintenance and Serv ice Guide Illustr ated parts catalog Computer major components[...]

Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–3 Item Description Spare P art Number (1) Display assemb ly (includes 2 WLAN antenna tr ansceiv ers and cables , nameplate, and logo) 12.1-inch, WXGA BrightView displa y assembly with w ebcam 492154-001 Display internal components (not illustrated) 12.1-inch, WXGA BrightView displa y pa[...]

3–4 Maintenance and Serv ice Guide Illustr ated parts catalog (12) Fan 493269-001 (13) Processor (includes replacement thermal material) Intel Core2 Duo processor s (6-MB L2 cache, 1066-MHz FSB) : ■ T9600 2.8-GHz processor 486257-001 ■ T9400 2.53-GHz processor 486256-001 ■ P9500 2.53-GHz processor 496458-001 Intel Core2 Duo processor s (3-M[...]

Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–5 (18) WLAN module Broadcom 802.11a/b/g/n WLAN module: ■ F or use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Ar uba, A ustralia, Aust ria, Azerbaijan, the Bahamas , Bahrain, Bangladesh, Barbados, Belarus, Belgium, Be liz e, Benin, Bermu[...]

3–6 Maintenance and Serv ice Guide Illustr ated parts catalog (19) Memory module 2048-MB 493195-001 1024-MB 493194-001 (20) Hard drive (includes hard drive br ack et) 400-GB, 5400-rpm 512573-001 320-GB, 5400-rpm 493199-001 250-GB, 5400-rpm 493198-001 160-GB, 5400-rpm 493197-001 120-GB, 5400-rpm 493196-001 Cable Kit (not illustrated) 493275-001 It[...]

Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–7 Cable Kit Item Description Spare part number Cable Kit: 493275-001 1 Bluetooth module cable 2 Modem module cable (includes RJ-11 jac k)[...]

3–8 Maintenance and Serv ice Guide Illustr ated parts catalog P lastic s Kit Item Description Spare part number Plastics Kit: 506695-001 1 Hard drive cov er (includes one captive scre w , secured by a C-clip) 2 Wireless module compar tment co ver (includes one captiv e screw , secured b y a C-clip) 3 ExpressCard slot bezel 4 SD Memor y Card slot [...]

Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–9 Mass storage d e vices Item Description Spare part number 1 Optical drive (includes bezel) D VD/CD-R W Combo Dr iv e 493200-001 D VD±R W and CD-RW Supermulti Double-La yer Drive 495017-001 D VD±R W and CD-RW Supermulti Double-L a yer Drive with LightScribe 493961-001 Blu-ra y ROM D [...]

3–1 0 Maintenance and Service Gui de Illustr ated parts catalog Miscellan eous parts Description Spare part number 65-W A C adapter 463958-001 Pow e r c or d s: F or use in Nor th America 490371-001 F or use in the United Kingd om and Singapore 490371-031 F or use in the P eople’ s Republic of China 490371-AA1 F or use in Brazil 490371-201 F or[...]

Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–1 1 Sequential part number listing Spare part number Description 398393-002 Bluetooth module ✎ The Bluetooth module spare part kit does not in clude a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 493275-001. 449137-001 R TC batter [...]

3–1 2 Maintenance and S ervi ce Guide Illustr ated parts catalog 487330-002 Broadcom 802.11a/b/g/n WLAN module f or use in Afghanistan, Albania , Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, A ustr ia, Az erbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Beliz e, Benin, Bermuda, Bhutan[...]

Illustr ated parts catalog Maintenance and Se rvi ce Guide 3–1 3 493196-001 Hard drive, 120-GB , 5400-r pm 493197-001 Hard drive, 160-GB , 5400-r pm 493198-001 Hard drive, 250-GB , 5400-r pm 493199-001 Hard drive, 320-GB , 5400-r pm 493200-001 D VD/CD-R W Combo Dr iv e (includes dr iv e bezel and br ack et) 493202-001 Batter y , 4-cell, 37-Wh 493[...]

3–1 4 Maint enance and Serv ice Guide Illustr ated parts catalog 506306-001 Intel Core Duo processor (2-MB L2 cache, 800-MHz FSB) T5800 2.0-Ghz (includes replacement thermal mater ial) 506307-001 Intel Core Duo processor (2-MB L2 cache, 800-MHz FSB) T5900 2.2-Ghz (includes replacement thermal mater ial) 506695-001 Plastics Kit (see “Plastics Ki[...]

Maintenance and Se rvi ce Guide 4–1 4 Remo v a l and r eplacement procedur es Preliminary r eplacement requir em ents To o l s r e q u i r e d Y ou will need the follo wing tools to complete the remov al and replacement procedures: ■ Flat-bladed scre wdri ver ■ Magnetic scre wdri ver ■ Phillips P0 and P1 scre wdri vers ■ T orx T8 scre wdr[...]

4–2 Maintenance and Serv ice Guide Remo val and r eplacement procedur es Dri ve handling Ä CAUT ION: Dri ves ar e fragile co mponents that mu st be handled wi th car e. T o pr e ve nt damage to the computer , damage to a dri ve , or loss of inf ormation , observe these pr ecautions: ■ Bef or e r emo ving or inserting a hard dr iv e, shut do wn[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–3 The follo wing table sho ws ho w humidity affects the electrost atic voltage le vels generated by dif ferent activities. Ä CAUT ION: A produc t can be degr aded by a s little as 7 00 V . P ac k aging and transporting guidelines Follo w these grounding guidelines when pa [...]

4–4 Maintenance and Serv ice Guide Remo val and r eplacement procedur es W orkstation guidelines Follo w these grounding workstation guidelines: ■ Cov er the workstation with approved static-shielding material. ■ Use a wrist strap connected to a properly grounded work surf ace and use properly grounded tools and equipment. ■ Use conducti ve[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–5 ■ Static-dissipati ve tables or floor mats with hard ties to the ground ■ Field service kits ■ Static aw areness labels ■ Material-handling packages ■ Nonconducti ve plastic bags, tubes, or box es ■ Metal tote boxes ■ Electrostatic voltage le vels and protec[...]

4–6 Maintenance and Serv ice Guide Remo val and r eplacement procedur es Component replacement pr ocedures This chapter provides remo val and replacement procedures. There are as many as 71 scre ws, in 14 di fferent sizes, that must be remo ved, replaced, or loosened when servicing the computer . Make special note of each scre w si ze and locatio[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–7 Computer feet The computer feet are adhesi ve-back ed rubber pads. The f eet are included in the Rubber Kit, spare part number 493274-001. There are 5 rubber feet that attach to th e base enclosure in the locations illustrated belo w . Batt ery Before disassembling the co[...]

4–8 Maintenance and Serv ice Guide Remo val and r eplacement procedur es Har d dr i ve ✎ All hard dri ve spare part kits include a hard dri ve bracket. Before removing the hard dri ve, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn [...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–9 4. Loosen the Phillips PM2.5×10.0 capti ve scre w 1 that secures the hard driv e to the computer . 5. Grasp the Mylar tab 2 on the hard dri ve and slide the hard dri ve 3 a way from the hard driv e connector . 6. Remov e the hard drive 4 from the hard dri ve bay . 7. If [...]

4–1 0 Maintenance and Service Gui de Remo val and r eplacement procedur es Memor y module Before removing the memory module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vi[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–1 1 ✎ The top memory module slot is for extension memo ry and the bottom slot is for primary memory . 4. Spread the retaining tabs 1 on each side of the memory module to release the memory module. (The edge of the module opposite the slot rises aw ay from the computer .) [...]

4–1 2 Maintenance and S ervi ce Guide Remo val and r eplacement procedur es WLAN modul e Ä CAUT ION: The WLAN module and the WW AN module ar e not inte r changeable . Description Spare part number Broadcom 802.11a/b/g/n WLAN modules: ■ F or use in Afghanistan, Albania, Algeria, An dorra, Angola, Antigua and Barbuda, Argentina, Armenia, Ar uba,[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–1 3 Before removing the WLAN module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected[...]

4–1 4 Maint enance and Serv ice Guide Remo val and r eplacement procedur es Optical dri v e ✎ All optical dri ve spare part kits include an optical dri ve bezel and bracket. Before removing the optical dri ve, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–1 5 5. If it is necessary to replace the optical dri ve brack et, follo w these steps: a. Position the optical dri ve with the rear to ward you. b . Remo ve the two Phillips PM1.5×3.0 scre ws 1 that secure the optical dri ve brack et to the optical dri ve. c. Remov e the o[...]

4–1 6 Maintenance and Service Gui de Remo val and r eplacement procedur es Keyb o a rd Before removing the k eyboard, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices con[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–1 7 3. T urn the computer display-side up, and open the computer . 4. Lift the rear edge of the ke yboard 1 and rotate the ke yboard to ward you 2 until it rests upside do wn on the top cove r . 5. Release the zero insertion force (ZIF) connector 1 to which the ke yboard ca[...]

4–1 8 Maintenance and Service Gui de Remo val and r eplacement procedur es To p c o v e r Before removing the top co ver , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vice[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–1 9 Remov e the top cover: 1. Close the computer and turn it upside do wn, with the front to ward you. 2. Remov e the following: Remov e four rubber screw cov ers on the front of the co mputer . Note that three of the screw cov ers are the same 1 and one scre w cov er 2 is [...]

4–20 Maintenance and Serv ice Guide Remo val and r eplacement procedur es 4. Remov e the three Phillips PM2.0×2.0BH screws in the battery bay . 5. Remov e the three Phillips PM2.0×3.0 screws in the optical dri ve bay .[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–2 1 6. T urn the computer right-side up, with the front to ward you. 7. Open the LED board cable ZIF connector 1 , and then disconnect the cable. 8. Open the T ouchPad cable ZIF connector 2 , and then disconnect the cable. 9. Remov e the two T orx T8M2.0×6.0 screws 3 that [...]

4–2 2 Maintenance and Service Gui de Remo val and r eplacement procedur es Speak er assembl y Before removing the speak er assembly , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all extern[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–2 3 Remov e the speaker assembly: 1. Disconnect the speaker assembly cable 1 from the system board. 2. Remov e the Phillips PM3.0×4.0 screw 2 that attaches the left speaker to the base enclosure. 3. Remov e the speaker cables from the clips on the sy stem board, and then r[...]

4–2 4 Maintenance and Serv ice Guide Remo val and r eplacement procedur es Displa y assembly Before removing the display assembly , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–2 5 5. Remov e the four T orx T8M2.0×6.0 scre ws 1 that secure the display assembly to the computer . Be sure to hold the display before removing the last scre w to prev ent damage to the display . 6. Lift the display assembly 2 straight up and remov e it. Perform the foll[...]

4–2 6 Maintenance and Servi ce Guide Remo val and r eplacement procedur es b . Remo ve the two PM2.0×5.0 scre ws 1 and two PM3.0×6.0 2 scre ws that secure the display bezel to the display enclosure. c. Lift the inside edge of the left and right sides 1 to disengage it from the clips, and then the top and bottom sides 2 of the display bezel unti[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–2 7 2. T o remov e the webcam module: a. Disconnect the webcam cable 1 from the computer . b . Remo ve the webcam module 2 from the display enclosure. (T he webcam is secured with double-sided tape.) The webcam can also be ordered se parately and is av ailable using spare p[...]

4–2 8 Maintenance and Service Gui de Remo val and r eplacement procedur es 4. T o remov e the display panel: a. Remov e the six Phillips PM2.0×5.0 screws 1 that secure the display panel to the display enclosure. b . Remo ve the display panel 2 from the display enclosure. c. Remov e the four Phillips PM1.5×3.0 screws 1 that secure the hinges to [...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–2 9 5. T o remov e the microphone cable or WLAN transcei vers and cable: ✎ The microphone, WLAN antenna cable, and the LCD module cable are included in the Cable Kit, spare part number 493275-001. a. Remov e the two Phillips PM2.0×6.0 screws 1 and display hinge co vers 2[...]

4–30 Maintenance and S ervi ce Guide Remo val and r eplacement procedur es Audio boar d Before removing the audio board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices [...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–3 1 Remov e the audio board and cable: 1. Open the audio board cable ZIF connector 1 , and then remov e the cable from the system board. 2. Remov e the two Phillips PM2.0×3.0 screws 2 that secure the audio board to the system board. 3. Lift and mov e the audio board backwa[...]

4–3 2 Maintenance and Servi c e Gui de Remo val and r eplacement procedur es Fa n Before removing the f an, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to [...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–3 3 Remov e the fan: 1. Disconnect the fan cable 1 from the system board. 2. Loosen the capti ve Phillips PM2.0×7.0 scre w 2 that secures the fan to the base enclosure, and then remov e the fan 3 from the heat sink. Re verse this procedure to install the f an. ✎ T o prop[...]

4–34 Mainte nance and Servi ce Guide Remo val and r eplacement procedur es S ystem boar d Before removing the system board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vic[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–3 5 Remov e the system board: 1. Remov e the T orx T8M2.0×6.0 scre w that secures the syst em board to the base enclosure. The screw is located beside the optical dri ve connector . 2. Flex the left side of the base enclosure until the USB jack, RJ-45 jack, and RJ-11 jack [...]

4–3 6 Maintenance and Service Guid e Remo val and r eplacement procedur es RT C ba tt er y ✎ Removing the R TC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Before removing the R TC battery , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer [...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–3 7 Remov e the R TC battery: 1. T urn the system board upside down with the front to ward you. 2. Remov e the R TC battery from the socket. Re verse this procedure to install the R TC battery .[...]

4–38 Maint enance and Servi ce Guide Remo val and r eplacement procedur es Modem m odule Before removing the modem module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vice[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–3 9 Remov e the modem module: 1. T urn the system board upside down with the rear edge to ward you. 2. Remov e the two Phillips PM2.0×3.0 screws 1 that secure the modem module to the system board. 3. Disconnect the modem module 2 from the system board by lifting it straigh[...]

4–40 Maintenance and S ervi ce Guide Remo val and r eplacement procedur es Bluetooth module Before removing the Bluetooth module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external [...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–4 1 Remov e the Bluetooth module: 1. T urn the system board upside down, with the front to ward you. 2. Disconnect the Bluetooth module cable 1 from the system board. 3. Remov e the two Phillips PM1.5×3.0 screws 2 that secure the Bluetooth module to the system board. 4. Re[...]

4–4 2 Maintenance and Servi ce Guide Remo val and r eplacement procedur es Heat sink Before removing the heat sink, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices conne[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–4 3 Remov e the heat sink: 1. Loosen the four Phillips PM2.0×10.0 capti ve scre ws 1 that secure the heat sink to the system board. 2. Remov e the heat sink 2 by lifting it straight up. ✎ The thermal material must be thoroughly cleaned from the surfaces of the heat sink [...]

4–44 Maintenance and Serv ice Guide Remo val and r eplacement procedur es Processor ✎ All processor spare part kits include replacement thermal material. Description Spare part number Intel Core2 Duo processor s (6-MB L2 cache, 1066-MHz FSB): ■ T9600 2.8-GHz processor 486257-001 ■ T9400 2.53-GHz processor 486256-001 ■ P9500 2.53-GHz proce[...]

Remo val and r e placeme nt pr ocedures Maintenance and Se rvi ce Guide 4–4 5 Before removing the processor , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected [...]

4–46 Mainte nance and Servi ce Guide Remo val and r eplacement procedur es Remov e the processor: 1. Use a flat-bladed screwdri ver to turn the processor locking scre w 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remo ve it. ✎ When you install the pro cessor, the gold triangle 3 on the proces[...]

Maintenance and Se rvi ce Guide 5–1 5 Setup Utility The Setup Utility is a R OM-based information and customiz ation utility that can be used ev en when your Windo ws operating system is not working. The utility reports information about the computer and provid es settings for startup, security , and other preferences. Starting th e Setup Utility[...]

5–2 Maintenance and Serv ice Guide Setup Uti lity Nav igating and selec ting in the Setup Utilit y Because the Setup Utility is not W indows based, it doe s not support the T ouchPad. Navig ation and selection are by k eystrok e. ■ T o choose a menu or a menu item, use the arrow k eys. ■ T o choose an item in a list or to toggle a field, for [...]

Setup Ut ility Maintenance and Se rvi ce Guide 5–3 Ex iting the Setup Utilit y Y ou can exit the Setup Utility with or without saving changes. ■ T o exit the Setup Utility and sa ve your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display . Then use the arro w keys to select Exit[...]

5–4 Maintenance and Serv ice Guide Setup Uti lity S ystem Configur ation menu Diagnostics menu Select T o do this Language Suppor t Change th e Setup Utility language. Button Sound (select models only) Enable/disa b le the capacitive button tapping sound. Vir tualization T echnolog y Enable/disab le the processor Vir tualization T echnology . Pro[...]

Maintenance and Se rvi ce Guide 6–1 6 Specifications Computer specifications Metric U.S. Dimensions Length 22.6 cm 8.9 in Width 29.4 cm 11.7 in Height (front to rear) 2.8 to 3.6 cm 1.10 to 1.42 in W eight Equipped with 4-cell battery and optical dr iv e 1.85 kg 4.07 lbs Input power Operating v o ltage 19.0 V dc @ 4.74 A - 65 W Operating current 4[...]

6–2 Maintenance and Serv ice Guide Spe c i ficat ions 1 2. 1 -inch, WX G A displa y specifications Hard dri ve specifications Metric U .S. Dimensions Height 16.9 cm 6.7 in Width 26.2 cm 10.3 in Diagonal 30.8 cm 12.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 180 nits (typical) Pixel resolution Pitch 0.279 × [...]

Spe c i ficat ions Maintenance and Se rvi ce Guide 6–3 D VD/CD-R W Combo Dri ve specifications Blu-ra y ROM D VD ± R W SuperMulti DL Dri ve specifications Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CD-TEXT , CD-ROM, CD-R OM XA, MIXED MODE CD , CD-I, CD-I Bridge (Photo-CD , Video CD), Multisession CD (Photo-CD , CD-EXTRA, P or tf olio[...]

6–4 Maintenance and Serv ice Guide Spe c i ficat ions DV D ± RW and CD-R W SuperMulti Double -La yer Dri ve and D VD ± R W and CD-R W SuperM ulti Double -L a yer Dri ve with L ightSc r ibe spec ifications S ystem DMA specifications Applicable disc Read: Write: CD-ROM, CD-R, CD-R W , High Speed CD-R W , Ultra & Ultra+ Speed CD-R W , D VD , D[...]

Spe c i ficat ions Maintenance and Se rvi ce Guide 6–5 S ystem inter rupt spec ifications Hard ware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-K ey or Microsoft® Natural K eyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 T ouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 F amily USB un iv ersal Host Controller[...]

6–6 Maintenance and Serv ice Guide Spe c i ficat ions S ystem I/O addr ess specifications I/O address (hex) System function (shipping configuration) 000 - 01F DMA controller 020 - 021 Program interrupt controller 024 - 025 Program interrupt Controller 028 - 029 Program interrupt Controller 02C - 03D Progr am interrupt Controller 02E - 02F Motherb[...]

Spe c i ficat ions Maintenance and Se rvi ce Guide 6–7 0C0- 0DF Direct memo r y access controller 0F0- 0F0 Numeric data processor 0200-027F Motherboard resource 3B0-3BB Mobile Intel 4 series Express Chipset F amily 3C0-3DF Mobile Intel 4 seri es Express Chipset F amily 400-47F Motherboard resource 4D0-4D1 Programmab le interr upt controller 500-5[...]

6–8 Maintenance and Serv ice Guide Spe c i ficat ions S y stem memory map spec ifications Size Memory address System function 640 KB 00000000-0009FFFF Base memor y 128 KB 000A0000-000BFFFF Video memor y 64 KB 000C0000-000CFFFF Video BIOS 64 KB 000E8000-000FFFFF System BIOS 00100000- XFFFFFFF Extended me mor y (based on memory installed) (X+1)0000[...]

Maintenance and Se rvi ce Guide 7–1 7 Scre w listing This section provides specif ication and reference informa tion for the screws used in the computer . Some screws listed in this section are av ailable in the Screw Kit, spare part number 493277-001.[...]

7–2 Maintenance and Serv ice Guide Scr ew listi ng Phillips P M1 . 5×3 . 0 sc re w Where used: 2 scre ws that secure the optical driv e bracket to the optical driv e Color Quantity Length Thread Head diameter Silver 8 3.0 mm 1.5 mm 3.0 mm[...]

Scr ew listin g Maintenance and Se rvi ce Guide 7–3 Where used: 4 scre ws that secure the disp lay hinges to the display panel Where used: 2 scre ws that secure the Bluetooth module to the system board[...]

7–4 Maintenance and Serv ice Guide Scr ew listi ng Phillips P M2. 0×3. 0 sc re w Where used: 2 scre ws that secure the audio board to the base enclosure Color Quantity Length Thread Head diameter Silver 2 3.0 mm 2.0 mm 3.0 mm[...]

Scr ew listin g Maintenance and Se rvi ce Guide 7–5 Phillips P M2. 0×4.0 scre w Where used: 2 scre ws that secure the WL AN module to the system board Color Quantity Length Thread Head diameter Silver 2 4.0 mm 2.0 3.5 mm[...]

7–6 Maintenance and Serv ice Guide Scr ew listi ng Phillips P M2. 0×5. 0 captiv e scre w Where used: 4 capti ve scre ws 1 that secure the hard driv e cov er to the computer and 1 captiv e scre w 2 that secures the wireless module compartment cov er to the computer Color Quantity Length Thread Head diameter Black 5 5.0 mm 2.0 mm 3.5 mm[...]

Scr ew listin g Maintenance and Se rvi ce Guide 7–7 Phillips P M2. 0×3. 0 sc re w Where used: 3 scre ws (in optical driv e bay) that secure the top cover to the computer Where used: 2 scre ws that secure the m odem module to the system board Color Quantity Length Thread Head diameter Black 5 3.0 mm 2.0 mm 4.0 mm[...]

7–8 Maintenance and Serv ice Guide Scr ew listi ng Phillips P M2. 0×6. 0 scre w Where used: 2 scre ws that secure the display hi nge cov ers to the display enclosure Color Quantity Length Thread Head diameter Black 2 6.0 mm 2.0 mm 4.0 mm[...]

Scr ew listin g Maintenance and Se rvi ce Guide 7–9 Phillips P M2. 0×5. 0 sc r ew Where used: 6 scre ws that secure the displa y panel to the display enclosure Where used: 6 scre ws that secure the displa y bezel to the display enclosure Color Quantity Length Thread Head diameter Silver 12 5.0 mm 2.0 mm 4.0 mm[...]

7–1 0 Maintenance and Service Gui de Scr ew listi ng Phillips P M2. 0×7 . 0 capti ve screw Where used: 1 capti ve scre w that secures the fan to the base enclosure Color Quantity Length Thread Head diameter Silver 1 7.0 mm 2.0 mm 4.0 mm[...]

Scr ew listin g Maintenance and Se rvi ce Guide 7–1 1 Phillips P M2. 0×1 0.0 capti ve scre w Where used: 4 capti ve scre ws that secure the heat sink to the system board Color Quantity Length Thread Head diameter Silver 4 10.0 mm 2.0 5.0 mm[...]

7–1 2 Maintenance and Servi ce Guide Scr ew listi ng Phillips P M2.5×1 0. 0 captiv e sc re w Where used: 1 capti ve scre w that secures the hard driv e to the computer Color Quantity Length Thread Head diameter Black 1 10.0 mm 2.5 5.0 mm[...]

Scr ew listin g Maintenance and Se rvi ce Guide 7–1 3 Phillips P M3. 0×3. 0 sc r e w Where used: 4 scre ws that secure the hard driv e bracket to the hard driv e Color Quantity Length Thread Head diameter Silver 4 3.0 mm 3.0 4.5 mm[...]

7–1 4 Maintenance and Servi ce Guide Scr ew listi ng Phillips P M3. 0×4.0 scre w Where used: 1 scre w that secures the speaker assembly to the base enclosure Color Quantity Length Thread Head diameter Silver 1 4.0 mm 3.0 4.5 mm[...]

Scr ew listin g Maintenance and Se rvi ce Guide 7–1 5 P hi l l ip s T 2.0 ×2 .0B H sc re w Where used: 3 scre ws (in the battery bay) that secu re the top cove r to the base enclosure Color Quantity Length Thread Head diameter Black 3 2.0 mm 2.0 6.0 mm[...]

7–1 6 Maintenance and Service Gui de Scr ew listi ng T or x T8M2 .5×6 .0 slotted sc r ew Where used: 1 scre w that secures the optical driv e to the computer Where used: 3 scre ws that secure the keyboard to the computer Color Quantity Length Thread Head diameter Black 21 6.0 mm 2.5 mm 4.0 mm[...]

Scr ew listin g Maintenance and Se rvi ce Guide 7–1 7 Where used: 2 scre ws that secure the top cov er to the base enclosure (top) Where used: 4 scre ws that secure the display assembly hinges to the computer[...]

7–1 8 Maintenance and Service Gui de Scr ew listi ng Where used: 1 scre w that secures the system board to the base enclosure Where used: 10 scre ws that secure the top cover to the base enclosure[...]

Maintenance and Se rvi ce Guide 8–1 8 Bac k up and reco v er y Recov ery after a system failure is as complete as your most current backup. HP recommends that you create recov ery discs immediately after software setup. As you a dd new softw are and data f iles, you should continue to back up your system on a regular basis to maintain a reasonabl[...]

8–2 Maintenance and Serv ice Guide Back up and r eco ve ry ■ Only one set of recov ery discs can be created per computer . ■ Number each disc before inserting it into the computer optical dri ve. ■ If necessary , you can exit the program before you hav e fi nished creating the recovery discs. The ne xt time you open Recov ery Manager, you w[...]

Back up and reco very Maintenance and Se rvi ce Guide 8–3 Using s ystem r estor e points When you back up your system, you are creating a system re store point. A system restore point allo ws you to sa ve and name a snapshot of your hard dri ve at a specif ic point in time. Y ou can then recover back to that point if you want to re verse subseque[...]

8–4 Maintenance and Serv ice Guide Back up and r eco ve ry P er f orming a reco very ✎ Y ou can recover only f iles that you hav e previously ba cked up. HP recommends that you use Reco very Manager to create an entire dri ve backup as soon as you set up your computer . Recov ery Manager software allo ws you to repair or re store the system if [...]

Maintenance and Se rvi ce Guide 9–1 9 Connec tor pin assignments Audio-out (h eadphone) Audio-in (mic r ophone) Pin Signal 1 A udio out, left channel 2 A udio out, right channel 3 Ground Pin Signal 1 A udio signal in 2 A udio signal in 3 Ground[...]

9–2 Maintenance and Serv ice Guide Connec tor pin as signments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 V er tical sync 15 DDC 2B clock[...]

Connec tor pin as signments Maintenance and Se rvi ce Guide 9–3 HDM I Pin Signal 1 T ransition minimized diff eren tial signal (TDMS) data 2+ 2 T ransition minimized diff erential signal (TDMS) data 2 shield 3 T ransition minimized diff erenti al signal (TDMS) data 2- 4 T ransition minimized diff erenti al signal (TDMS) data 1+ 5 T ransition mini[...]

9–4 Maintenance and Serv ice Guide Connec tor pin as signments RJ- 1 1 (modem) Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused[...]

Connec tor pin as signments Maintenance and Se rvi ce Guide 9–5 RJ- 4 5 (net w ork) Pin Signal 1 T ransmit + 2 T ransmit 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused[...]

9–6 Maintenance and Serv ice Guide Connec tor pin as signments Univ ersal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground[...]

Maintenance and Se rvi ce Guide 10 – 1 10 P o wer cor d set requir em ents The wide range input feature of the co mputer permits it to operate from any line voltage from 100 to 120 v olts A C or from 220 to 240 volts A C. The 3-conductor po wer cord set included with the computer meets the requirements for use in the country or region where the e[...]

10 – 2 Maintenance and Serv ice Guide P owe r c ord se t re qu irem en ts Requir ements for specific countries and r egions Country/region Accredited agency Accredited agency Applicable note number A ustralia EANSW 1 Au st r ia O V E 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 F rance UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI[...]

Maintenance and Se rvi ce Guide 11 – 1 11 Rec y c l in g Batter y When a battery has reached the end of its useful life, do not dispose of th e battery in general household waste. Follo w the local laws and regulations in your area for computer battery disposal. Displa y Å WA R N I N G : The backlight contains mercury . Exer cise caution when re[...]

11 – 2 Maintenance and S ervi ce Guide Recycl in g Perform the follo wing steps to disassemble the display assembly: 1. Remov e all screw cov ers 1 and screws 2 that secure the display b ezel to the display assembly . 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel[...]

Recycl in g Maintenance and Se rvi ce Guide 11 – 3 4. Disconnect all display panel cables 1 from the display in verter and remov e the inv erter 2 . 5. Remov e all screws 1 that secure the display panel a ssembly to the display enclosure. 6. Remov e the display panel assembly 2 from the display enclosure. 7. T urn the display panel assembly upsid[...]

11 – 4 Maintenance and S ervi ce Guide Recycl in g 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remov e the display panel frame 2 from the display panel. 11. Remov e the screws 1 that secure the backlight cov er to the display panel. 12. Lift the top edge of the backlight[...]

Recycl in g Maintenance and Se rvi ce Guide 11 – 5 16. T urn the display panel upside down. 17. Remov e the backlight frame from the display panel. Å WA R N I N G : The backlight contains mercury . Exer cise caution when remo ving and handling the bac klight to a voi d damaging this component and ca using e xposure to the me r cury . 18. Remov e[...]

11 – 6 Maintenance and S ervi ce Guide Recycl in g 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remov e the LCD pane[...]

Maintenance and Se rvi ce Guide Index–1 Inde x A AC adapter, spare part number 3–10 , 3–11 antenna components 1–3 , 2–1 disconnecting 4–13 locations 2–1 spare part number 3–3 , 3–12 audio board removal 4–31 spare part number 3–3 , 3–13 , 4–30 audio, product description 1–2 audio-in jack location 2–6 pin assignments 9?[...]

Inde x–2 Maintenance and Serv ice Guide Index D Diagnostics menu 5–4 Digital Media Slot 2–7 display assembly removal 4–24 spare part number 3–3 , 3–12 , 4–24 display bezel removal 4–25 screws 7–9 spare part number 3–3 , 3–12 , 4–26 display cables, spare part number 3–3 , 3–12 display components 2–1 display enclosure, s[...]

Inde x Maintenance and Se rvi ce Guide Index–3 J jacks audio-in 2–6 audio-out 2–6 headphone 2–6 microphone 2–6 modem 2–6 network 2–6 RJ-11 2–6 RJ-45 2–6 K key components 2–4 keyboard product description 1–3 removal 4–16 spare part numbers 3–3 , 3–13 , 4–16 keypad keys 2–4 keys esc 2–4 fn 2–4 function 2–4 keypad[...]

Inde x–4 Maintenance and Serv ice Guide Index plastic parts 4–1 Plastics Kit contents 3–8 spare part number 3–3 , 3–14 ports external monitor 2–7 HDMI 2–7 product description 1–3 USB 2–6 , 2–7 power button 2–3 power connector 2–6 power cord set requirements 10–1 spare part numbers 3–10 , 3–12 power light 2–5 power re[...]

Inde x Maintenance and Se rvi ce Guide Index–5 DVD/CD-RW Combo Drive 6–3 DVD±RW and CD-RW SuperMulti Double-Layer Drive 6–4 DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe 6–4 hard drive 6–2 I/O address 6–6 interrupts 6–5 memory map 6–8 system DMA 6–4 system memory map 6–8 system backup 8–1 system board remov[...]