Compaq 8000 manual

b Getti ng Star ted Compaq Presar io 4000, 6000, an d 8000 Ser ies Computers Document P ar t Number: 274894-001 Marc h 2002 This book helps you get acquainte d with t he featu res of your computer and pro vides solutio ns to pr oblems shoul d the y occur .[...]

© 2002 Com paq Inform ation T echnologies Gr oup, L.P . Compaq, the Compaq lo go, and P resario are tr ademarks of Com paq Informat ion T e chnolog ies Group, L.P . in the Un ited States and other countri es. Microsoft, MS-DOS, W indows, and W indows NT are trademarks of Mi crosoft Corporation in the United States an d other count ries. Compaq sha[...]

Getti ng Star ted iii Contents 1 Getting Inf ormation and U pdates Limited Warra nty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Replacing Pa rts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1– 2 Upgrading the Compu[...]

iv Getting Started Contents 3 Using the Computer Insertin g and Removing a Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Insertin g and Removing a CD or DVD Disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Installi ng Additio nal Software . . . . . . . . . . . . . . . . . [...]

Getti ng Star ted 1–1 1 Getting Inf ormation and Updates Informat ion is av ailab le in se ve ral forms: prin ted document s, electr onic documen ts on the CD that came wi th your compu ter , and the C ompa q W eb s ite. U se th is gui de a s your f irst p oint of refe rence , and th en re fer t o the fo llowing docu ment s: ■ Quick Se tup post[...]

1–2 Getting Star ted Getting Inf or mation and Upd ates Limited W arranty The wa rrant y de tails t he Co mpaq c omm itme nt to r epair or rep lace parts d uring the computer ’ s w a rran ty period and lists import ant Compaq tele phone nu mbers. In th e event of a mechani cal pr oblem, contact Compaq, not the r etailer who sold you the co m pu[...]

Getti ng Star ted 1–3 Getting Inf or mation and Update s Using the Do cumentation Librar y CD The Docu mentation Libr ary CD included wit h your computer contain s sev eral guides: ■ H a rd w a re R e f e re n ce G u i d e – Contains inf ormation s pecific t o your compu ter model. It includes an il lustrated quick refere nce to all e xte rio[...]

1–4 Getting Star ted Getting Inf or mation and Upd ates Locating Sof tP aq Information Y ou can do wnloa d origina l product dri vers, t he lat est updat es and soft ware fixes (a lso kn own as So ftP aqs™ ) b y going to t he W eb site compaq.co m/consumersuppor t and choosing “Dri ver s & Do w nloa ds. ” When promp ted, be pre pared to[...]

Getti ng Star ted 2–1 2 A Look at the Co mputer Fr ont P anel Compon ents The compo nents on t he front of your computer will v ary dependin g on the model you purc hased. T ake a look at t he follow ing illu strations to get a c quain ted with the fro nt panel f eatures of your computer model. 4000 Ser ies[...]

2–2 Getting Star ted A Look at th e Comp uter Fr ont Panel Components - 4000 Seri es 1 Optical Drives Dependin g on your comput er model , this may be a CD-ROM, CD-RW , or D VD-ROM dri v e. If a second optical drive is n ot installed , a removab l e blank bezel is provided. 2 Optica l Drive Activity Lig hts When li t, indica tes the optic al dr i[...]

Getti ng Star ted 2–3 A Look at the Computer 6000 Ser ies Fr ont Panel Components - 6000 Seri es 1 Optical Drives Dependin g on your comput er model , this may be a CD-ROM, CD-R W , D VD-ROM, or D VD-R/RW drive. 2 Optica l Drive Activity Lig hts When li t, indica tes the optic al dr iv e is be ing acc essed. 3 Diskette Dr ive Reads an d writes in[...]

2–4 Getting Star ted A Look at th e Comp uter 8000 Ser ies 8 Diskette Ejec t Button Ejects th e diskette from t he diskette dr ive . 9 P ower Button T ur ns on the c omputer . T o tur n off the c omputer , use the operat ing sys tem “T ur n Off Co mputer” co mmand. : Hard Dr ive Activi ty Light When li t, indicates the har d drive is be ing a[...]

Getti ng Star ted 2–5 A Look at the Computer Fr ont Panel Components - 8000 Seri es 1 Optical Drives Dependin g on your comput er model , this may be a CD-ROM, CD-R W , D VD-ROM, or D VD-R/RW drive. 2 Optica l Drive Activity Lig hts When li t, indica tes that the o ptical dr ive is bein g access ed. 3 Diskette Drive Activity Lig ht When li t, ind[...]

2–6 Getting Star ted A Look at th e Comp uter Rear P ane l Componen ts The component s on the rear of your comput er will va ry dependi ng on the model y ou purchased. T ake a look at the fol lowin g illust rations to get acqu ainted with the r ear panel featur es of your computer model. ✎ Some compo nents ha ve color -coded conne ctors t hat m[...]

Getti ng Star ted 2–7 A Look at the Computer Rear P anel Components - 40 00 Series 1 P ower Cord Conn ector Connects the com puter’ s p ow er cord. 2 V olta ge Sel ect Switc h (a vaila ble on selec t models) Selec ts 230 volts (for some a reas of As ia, Afr ica, A ustrali a, and Europ e) or 11 5 volts (for Nor th Amer ica, South A meri ca, and [...]

2–8 Getting Star ted A Look at th e Comp uter 6000 Ser ies Rear P anel Components - 60 00 Series 1 V olt age Selec t Swit ch (available on selec t models) Selec ts 230 volts (for some a reas of As ia, Afr ica, A ustrali a, and Europ e) or 11 5 volts (for Nor th Amer ica, South A meri ca, and J a pan). Thi s switch may be f a ctor y set to 230 vol[...]

Getti ng Star ted 2–9 A Look at the Computer 4 USB (Uni v e rsal Ser ial Bus) Por ts Connects USB de vices, such as a USB ke yboard, mouse, or p ointing d e vi ce. The number of USB por ts on your computer will var y depending on your model. 5 Ser ial P or t Conne cts a ser ial per ipheral device, such as a scanner . 6 V G A Connect or Connects t[...]

2–10 Getti ng Star ted A Look at th e Comp uter 8000 Ser ies[...]

Getti ng Star ted 2–11 A Look at the Computer Rear P anel Components - 80 00 Series 1 P ower Cord Conne ctor Connects the com puter’ s p ower cord. 2 V olt age Selec t Swit ch (available on selec t models) Selec ts 230 volts (for some a reas of As ia, Afr ica, A ustrali a, and Europ e) or 11 5 volts (for Nor th Amer ica, South A meri ca, and J [...]

2–12 Getti ng Star ted A Look at th e Comp uter Mouse Compo nents Y our computer in cludes a Scroll Mouse, a W irele ss Wheel M ouse, or a USB Optica l Mouse. Th e W ireless Whe el Mouse a nd USB Optical Mouse are a vai lable with select models . ✎ Y our mouse can be customiz ed for a left-handed use r from the Mouse Propert ies dialog box. Cli[...]

Getti ng Star ted 2–13 A Look at the Computer Installing the Wireless Wheel Mo use Follow the i nstru ction s below to insta ll yo ur wire les s whe el mou se (av aila ble on selec t mod els o nly). ✎ Before us ing you r wireles s wheel mouse, refe r to the Comfort Guid eline s on th e Log itech W eb site at: logite ch.com/cf /support/ comfortg[...]

2–14 Getti ng Star ted A Look at th e Comp uter Using the Scroll Mouse The mouse directs the cursor on the W indo w s de sktop. Use the mouse to mov e quickly or eas ily through a doc ument or W eb site. Moving the scroll wheel on your mouse through a document or W eb site i s fast er than u sing the scroll bar . Y ou can use the scroll whee l to[...]

Getti ng Star ted 2–15 A Look at the Computer Using the USB Opt ical Mouse The U SB op tical mous e is av ail able w ith s elect m ode ls. It provide s the same f unctions as the scroll mou se and wireless w heel mous e exce pt it uses an opt ical se nsor inst ead of a mechanica l ball t o deter mine the po sitio n of th e curs or on the sc reen.[...]

2–16 Getti ng Star ted A Look at th e Comp uter Ke yboard Componen ts Y our computer inc ludes a Compaq PS/2 Eas y Access K eyboa rd or a Compaq USB Smart Ca rd K eyboard. Th e Smart Card Keyboa rd is av ailable with select models a nd in some reg ions. Easy Access K eyboar d Components Easy Access Ke yboard Components 1 Funct ion K eys P er f o [...]

Getti ng Star ted 2–17 A Look at the Computer Using the Easy Access Buttons The Easy Acc ess Buttons make acces sing your f av orite W eb site s, servic es, and applicat ions easier and faster . ✎ Se veral Ea sy Access Butt ons are progra mmed to def ault to an Internet W e b si te when pressed. Ho wev er , until you set up your Internet Servic[...]

2–18 Getti ng Star ted A Look at th e Comp uter Easy Access Buttons 1 Instant Int er net Provides your daily star ting point to the Inter net. It connec ts you to a custo mizable Web page fil led with local weather , news, spor t s, and financial inf or mation . 2 Help T akes you to the Compaq Help & Su ppor t Ce nter, which p rovides infor m[...]

Getti ng Star ted 2–19 A Look at the Computer Customizing the Easy Access Buttons All Easy Ac cess Butto ns can be reprogr ammed to open a ny softw are applica tion or data f ile on your hard dri ve, or any Inter net addr ess. T o reprogram the Easy Access Button s, complete the follo wing s teps: 1. Double-c lick the ke yboard icon in the notif [...]

2–20 Getti ng Star ted A Look at th e Comp uter Smar t Car d Ke yboard Components The Compaq USB Smar t Card Ke yboard (a v ailabl e with sel ect models in some regions) has t he same feat ures as t he Easy Access K eyb oard with some addit ional Smar t Card features . The Smart Ca rd featur es pro vide you with onl ine shoppi ng con venien ce an[...]

Getti ng Star ted 2–21 A Look at the Computer Using the Smart Car d F eature The S mart Card featu re make s it ea sy for you to purc hase merchandi se online . T o apply for a Sma rt Card or use your Smar t Card to s hop at partic ipating online m erc hants: 1. Press t he Smar t Card but t on 1 . This but ton launche s a W eb site with ins truct[...]

2–22 Getti ng Star ted A Look at th e Comp uter[...]

Getti ng Star ted 3–1 3 Using the Co mputer Inser ting an d Removing a Diskette The d isket te drive (also known a s a flop py dr i ve) use s a 3 1 /2" diske t te (or floppy disk) to st ore f iles. A diske tte can h old up to 1.44 MB of data. Once i nformatio n is copied onto a disket te, it remains t here unt il you d elete or o verwrite it[...]

3–2 Getting Star ted Using the Computer Inser ting an d Removing a CD or D VD Disc Y our computer may ha ve a CD-R OM, CD-R W , D VD -R O M, and/or D VD-R/R W dri ve, dep ending on the model you purchased. ■ The CD-R OM dri ve enabl es you to read data from a CD o r liste n to a music CD. ■ The CD-R W driv e enables yo u to re ad and writ e d[...]

Getti ng Star ted 3–3 Using the Comput er ✎ Make s ure to store CD an d D V D di scs th at are n ot in u se in t heir protect i ve cases . Installing Additional Sof tware Y ou m ay want to p urcha se an d inst all a dditi onal s oftwar e. So ftware can be in stalled from a CD, D VD, diskette, or do wnloaded from a We b s i t e . Follow the inst[...]

3–4 Getting Star ted Using the Computer Installi ng Software fr om the Internet If you download softwa re fr om a W e b site , foll o w the in stall ation instru ctions tha t are us ually displa yed on the W eb page. If install ation instru ctions are not a v ailabl e, complete the steps list ed here. Ä CA UTION: Bef ore do wnloading files of an[...]

Getti ng Star ted 3–5 Using the Comput er Customizi ng Y our Compu ter Interface If you ha ve tr ouble reading th e scre en, hearin g sounds, using the ke yboard, or movi ng the mouse , you can adjust the s ettings to make your comput er more accessib le. Y ou can use th e Access ibilit y W izard to a utomatically adj ust your tex t size, moni to[...]

3–6 Getting Star ted Using the Computer[...]

Getti ng Star ted 4–1 4 Internal Computer Components Accessing Intern al Computer Co mponents Follow the pro cedu res listed be low to ac cess t he i ntern al c omp onen ts for your computer model. ✎ F or detai led instructi ons on upgradin g and re placing i ntern al computer c omponents, s e e the H a rd w a re R e f e ren c e G u i d e on th[...]

4–2 Getting Star ted Internal Comput er Componen ts Å W ARNING: T o reduc e the r isk of per sonal injur y from elect ric al sho ck and/or ho t surface s, be sure t o disconnect t he pow er cord from the w all outlet, a nd allow th e internal sys tem com ponents to cool bef ore touchin g. 4. Disconnec t all peripher al de vice cables from th e c[...]

Getti ng Star ted 4–3 Internal Comp uter Component s 6000 Ser ies F ollo w the procedure bel ow to access the int ernal compone nts of your 6000 Seri es computer . Ä CA UTION: Static elec tricity ca n damage the electronic components of y our computer or optional equipm ent. Bef ore begin ning these procedu res, ensure tha t you are disc harged [...]

4–4 Getting Star ted Internal Comput er Componen ts 6. Remov e the access p anel by loose ning the scre w that secures the access p anel to the comput er cha ssis 1 . Slid e the acce ss panel back about 1 inch (2 .54 centimeters) , then lif t it up a nd of f the unit 2 . Removing the 6000 Ser ies Access Panel 8000 Ser ies F ollo w the procedure b[...]

Getti ng Star ted 4–5 Internal Comp uter Component s Å W ARNING: T o reduc e the r isk of per sonal injur y from elect ric al sho ck and/or ho t surface s, be sure t o disconnect t he pow er cord from the w all outlet, a nd allow th e internal sys tem com ponents to cool bef ore touchin g. 4. Disconnec t all peripher al de vice cables from th e [...]

4–6 Getting Star ted Internal Comput er Componen ts Upgrading o r Replacing Comp uter Memory Complete t he follo wing pr ocedure to replace or add a memory module. Ä CA UTION: When handling a mem ory module, be careful not to touch any of the contacts . Doing so ma y damage th e module . ✎ Upgrade the m emory i n your computer w ith memory of [...]

Getti ng Star ted 4–7 Internal Comp uter Component s ✎ If you ar e adding a memory module, instal l the ne w m odule i nto the socke t nearest the p reinstal led module. 3. Align the m emory mod ule 1 with the memor y slot. The memor y module can be installed i n only one w ay . M atc h the notc h on the mod ule with the ta b on th e me mory so[...]

4–8 Getting Star ted Internal Comput er Componen ts[...]

Getti ng Star ted 5–1 5 Help & Support This chap ter prov ides inf ormation for ide ntify ing and solving common probl ems that may occur wi th your comput er . Y ou can eas ily diagnose and solve man y computer p roblems on yo ur o wn without contact ing a Compaq Support Sp ecialist. If you ha ve a co m puter p roblem or questio n, check the[...]

5–2 Getting Star ted Help & Supp or t ■ Pre vent unne cessary dat a loss: P r otec t your val uable data and system f iles from p ossible d amage b y util izing the virus protect ion so ftw are a vailab le on your computer along with backing u p important data and programs. ■ Undo harmful or unintended c hanges to y o ur syst em: Y our co[...]

Getti ng Star ted 5–3 Help & Suppo r t Online Se rvice an d Suppor t F or rapid a ccess to accura te sol utions, g o to compaq.co m/consumersuppor t . Whether you are a no vice or technic al expert, kno wledge, in formation, and ass istance ar e av ailable when and wher e you need them. ■ Need acces s to dri vers and pr oduct documentation?[...]

5–4 Getting Star ted Help & Supp or t ■ Help inst alling new periphe rals or softw are applicat ions ■ A res olutio n to a hardwa re o r soft ware pr obl em or er ror ■ T o restore you r computer a nd undo harmful cha nges ■ Access t o the l atest dr i vers, updates , and do wnloads If you w ant interact iv e help or di dn’t find e [...]

Getti ng Star ted 5–5 Help & Suppo r t The Symptom indi cates the si gn or wa rning mes sage f or the type o f problem y ou are ha ving. The Pr oblem identif ies one or more rea sons why the s y mptom ma y hav e occurred. Th e Soluti on describes what you shoul d do to try to sol ve th e problem. ✎ Some of the symptoms l isted f or certain [...]

5–6 Getting Star ted Help & Supp or t CD-ROM, CD-R W , DVD- ROM, or D VD-R/R W Drive Symptom Pr oblem Solution CD-ROM, CD-R W , DV D - R O M , o r DV D - R / R W dri v e cannot read a dis c or takes too long to s tar t. CD has bee n inser ted upside d own. Re-inser t the CD with the label facing up. The D VD-ROM dr iv e takes longer t o star [...]

Getti ng Star ted 5–7 Help & Suppo r t Windows does not d etect CD-ROM or D VD-ROM dri v er. 1. On the W indows deskto p , click Start then click Control P anel . The Control Panel wind ow is disp la yed. 2. Click P erfo rmance and Maintenance then click System . 3. Click the Hardware tab then cli ck the Device Manager b utton . 4. Click the [...]

5–8 Getting Star ted Help & Supp or t Diskette Driv e Symptom Pr oblem Solution Unable to read the diskette. A non-for matted diskette has been inser t ed. T o format the diskette: 1. On the W indows deskto p , click Start then click My Computer . The My Compu ter window is disp la yed. 2. Right-c lick on the 3 1/2 Flop py (A:) icon. 3. Sele [...]

Getti ng Star ted 5–9 Help & Suppo r t Diskette dri ve is damaged . Press the Help G button on the ke yboar d to acce ss the Compaq Hel p & Suppo r t Center or r ef er to your Limited Warranty for details. Diskette dri v e cannot s a ve informati on to the di skette. Diskette is not for matted. T o format the diskette: 1. On the W indows [...]

5–10 Getti ng Star ted Help & Supp or t Diskette drive canno t read a diskette. Diskette dri ve has f ailed. Press the Help G button on the ke yboar d to acce ss the Compaq Hel p & Suppo r t Center or r ef er to your Limited Warranty for details. Diskette is not for matted. T o format the diskette: 1. On the W indows deskto p , click Star[...]

Getti ng Star ted 5–11 Help & Suppo r t Hard Dri ve Symptom Pr oblem Solution Computer se ems to be locked up . Program in u se ha s stopp ed respond ing to co mmands. Attempt th e nor mal Win do ws “T urn Of f Comp uter” pr ocedu re . I f thi s fails , press the Po w e r button for f our or more sec onds to tur n off the power . T o re s[...]

5–12 Getti ng Star ted Help & Supp or t Screen sav e r is enabled. Press any key or move the mouse to make the screen display vis ible again. Compute r is in Stand By mode. Press t he Po w e r button to resume fr om Stand B y mode. Displa y (Monitor) (Continue d) Symptom Pr oblem Solution Hard ware Installation Pr oblems Symptom Pr oblem Solu[...]

Getti ng Star ted 5–13 Help & Suppo r t When the s ystem a dvised you of changes to the configura tion, you did no t accept t hem. Reboot the c omputer and f ollo w the instructi ons f or accepti ng the changes. A plug an d play board may not aut omatically configure when added if the d ef ault configura tion confl icts with other devices. De[...]

5–14 Getti ng Star ted Help & Supp or t Cannot automa tically launch Inter net programs. Y ou must log in to your ISP before some programs will star t. Log in to your ISP and launch t he desired program. Inter net takes too long to download Web sites. Modem is not set up proper ly . V er ify that the correc t modem sp eed and COM por t ar e s[...]

Getti ng Star ted 5–15 Help & Suppo r t Po w e r Symptom Pr oblem Solution Compute r will not tu r n on. Line voltage sele ction switch is not i n the prop er positio n f o r your region ( 115V/230V). Set t he li ne vol tage sele ction s witch to the correc t setting for y our region, or c all Compaq T ec hnical S uppor t f or assist ance . R[...]

5–16 Getti ng Star ted Help & Supp or t Computer will not s tar t. System files may hav e been damaged. Refer to your Compaq Restore Kit or your Limite d W arran ty f or deta ils. Wrong m emor y mod ules were used in the upgrade, or memor y m odules were insta lled in t he wrong loca tion. Reinstal l the old memor y to retur n your comp uter [...]

Getti ng Star ted 5–17 Help & Suppo r t Ke yboard and Scroll Mouse Symptom Pr oblem Solution K eyboar d comman ds and typing ar e not reco gnized b y the c ompute r . K eyboar d connector is not proper ly conn ected. 1. On the W indows desktop, click the Start button. 2. Click Tu r n O f f Computer . The T ur n Off Compute r dialog box is dis[...]

5–18 Getti ng Star ted Help & Supp or t Mouse does not respond to mov ement o r is too sl ow . Mouse connect or is not proper ly plugg ed into the bac k of the c omputer . Shut down your co mputer using th e ke yboard: 1. Press the Ctrl and Esc ke ys at the same ti me (or press th e Windows log o ke y ) to display the Sta rt menu. 2. Use the [...]

Getti ng Star ted 5–19 Help & Suppo r t Mous e will only mo ve v er tic ally or h orizont ally . Mouse roller ba ll is d ir ty . Remov e roll er ball cov er from bott om of mous e and clean with m ouse cl eaning kit availab le from m ost computer stores. Mouse ne eds repa ir . See your Lim ited Warranty booklet for details. Ke yboard and Scro[...]

5–20 Getti ng Star ted Help & Supp or t P oor re ception. Receiv er too c lose to other electr ical devices. Place th e receiver at least 8 inch es or 20 ce ntimeter s aw ay from other elect rical devices, such as the computer, the computer monitor , or exter nal storage de vices . If you are work ing on a metallic surface, try turn ing the r[...]

Getti ng Star ted 5–21 Help & Suppo r t Memory Symptom Pr oblem Solution Insuffic ient memor y message is displayed. All mem or y in the compu ter is bein g used by open programs, and me mor y is needed for a desi red tas k. 1. Press the Help G button. 2. Sele ct Ad just y our star tup re sources to impro ve performance and/or Improve y our h[...]

5–22 Getti ng Star ted Help & Supp or t[...]

Getti ng Star ted Index –1 1394 port 2–3 , 2–5 A access pane ls 4000 Seri es 4–2 6000 Seri es 4–4 8000 Seri es 4–5 accessi bility 3–5 accesso ries 1–2 applica tion key 2–17 arrow keys 2– 17 audio line-i n conne ctor 2–7 , 2–9 , 2–11 line-o ut connector 2–7 , 2–9 , 2–11 trouble shooting 5–5 autos croll ing 2–1 4 C[...]

Index– 2 Getting Started Inde x front p anel components 4000 Seri es 2–1 6000 Seri es 2–3 8000 Seri es 2–4 functi on keys 2–16 H hard dri ve activi ty li ght 2–2 , 2– 4 , 2–5 trouble shooting 5–11 hard ware in stallat ion instru ctions 1–2 problems 5 –12 Hardware Re feren ce Guide 1–3 Help accessi ng 5–3 keyboard button 2?[...]

Getti ng Star ted Index –3 Inde x N Network In terf ace Card (NI C) connect or 2–7 , 2–9 , 2–11 numeri c keys 2–16 O online community of users 5–3 servic e and support 5–3 shopping 2 –19 , 2–20 optical drives activi ty li ght 2–2 , 2– 3 , 2–5 eject b utton 2–2 , 2–3 , 2–5 locati ng 2–2 , 2–3 , 2–5 trouble shootin[...]

Index– 4 Getting Started Inde x Troubles hooting Gui de 1–3 U Universa l Serial Bus (USB) exte rnal hu b 2–20 locati ng ports 2–2 , 2–4 , 2–5 , 2–7 , 2–9 , 2–11 optical mouse 2–15 Smart Card Keyboar d 2–20 V VGA connecto r 2–7 , 2–9 , 2–11 volt age s elect switc h 2– 7 , 2–8 , 2–11 W warr anty i nforma tion 1– 2 [...]