Axis Communications thermal network camera manual

USER MANUAL AXIS Q1931–E Thermal Network Camera[...]

About this Document This manual is intended for administrators and users of AXIS Q1931–E Thermal Network Camera, and is applicable to rmware 5.55 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based[...]

Europe This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states. To prevent potential harm to human health and the environment, the product must be disposed of in an approved and [...]

AXIS Q1931–E Thermal Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

AXIS Q1931–E Thermal Network Camera Hardware Overview Hardware Overview 4 5 6 3 2 1 7 8 1 Power connector 2 I/O and audio terminal connector 3 Network connector 4 Status indicator LED 5 MicroSD memory card slot 6 Control button 7 Foot 8 Mounting bracket Connectors and Buttons For technical specications, see page 53 . Network Connector RJ45 Eth[...]

AXIS Q1931–E Thermal Network Camera Hardware Overview • Input/Output (I/O) devices When connecting external equipment, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. For more information, see Multi-Connector Cable (sold separately), on page 47 . Power Connector Terminal connector for co[...]

AXIS Q1931–E Thermal Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operatin[...]

AXIS Q1931–E Thermal Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must congure your network router to allow incoming data trafc to the product. To do this, enable the NAT-traversal feature, which will atte[...]

AXIS Q1931–E Thermal Network Camera Accessing the Product Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For information about how to enable and congure output buttons, see page 23 . The Manual Trigger button is used to trigger an action rule from the Live View page. For information about how t[...]

AXIS Q1931–E Thermal Network Camera Accessing the Product Click the View Full Screen button and the video image will ll the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view. The Record button is used to record the current video stream. The location where the recording is saved can be specied in the AMC C[...]

AXIS Q1931–E Thermal Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available[...]

AXIS Q1931–E Thermal Network Camera Media Streams The AMC Control Panel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on rst use, after which it can be congured. Open the AMC Control Panel from: • Windows [...]

AXIS Q1931–E Thermal Network Camera Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this. Accessing Audio Streams The Liv[...]

AXIS Q1931–E Thermal Network Camera Setting Up the Product Setting Up the Product The Axis product can be congured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have a[...]

AXIS Q1931–E Thermal Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can congure the following: • Video stream settings. See page 15 . • Stream proles. See page 17 . • Camera settings. See page 17 . • Overlay image. See page 17 . • Privacy mask. See p[...]

AXIS Q1931–E Thermal Network Camera Video and Audio • Video & Audio > Video Stream . Under Preview , click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height elds and click Apply . • The Live View pa[...]

AXIS Q1931–E Thermal Network Camera Video and Audio Stream Proles A stream prole is a set of predened stream settings including resolution, compression, frame rate and overlay settings. Stream proles can be used: • When setting up recording using action rules. See Events, on page 29 . • When setting up continuous recording. See Co[...]

AXIS Q1931–E Thermal Network Camera Video and Audio 3. To include date and time, select Include date and Include time . 4. To include a text string, select Include text and enter the text in the eld. Modiers can be used, see File Naming & Date/Time Formats in the online help . 5. Dene text overlay characteristics in the relevant e[...]

AXIS Q1931–E Thermal Network Camera Video and Audio 4. From the Actions list, select Overlay Text 5. Enter the text to display in the Text eld. This is the text that #D will be replaced by. 6. Specify the Duration . The text can be displayed while the rule is active or for a xed number of seconds. Example To display the text “Motion detec[...]

AXIS Q1931–E Thermal Network Camera Video and Audio Select Microphone to use an external microphone or Line to use a Line in device, e.g. an audio mixer for multiple microphones or a microphone with a built-in amplier, as audio source. The Microphone power option provides DC power for an external microphone. Microphone power should only be use[...]

AXIS Q1931–E Thermal Network Camera Video and Audio Note Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio tab under Video & Audio > Video Stream . 21[...]

AXIS Q1931–E Thermal Network Camera Live View Cong Live View Cong You can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole. See page 17 . • Default Viewer for Browser. See page 22 . • Viewer Settings. See page 23 . • Action [...]

AXIS Q1931–E Thermal Network Camera Live View Cong Browser Viewer Description AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Windo[...]

AXIS Q1931–E Thermal Network Camera Live View Cong - Active/Inactive displays two buttons, one or each action. To congure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state . For more information about I/O ports, see I/O Ports, on page 44 . Note A multi-connector ca[...]

AXIS Q1931–E Thermal Network Camera Detectors Detectors Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view. Motion detection is congured by dening up to 10 Include and Exclude windows: • Include windows — dene areas where motion should be detected • Exclude windows ?[...]

AXIS Q1931–E Thermal Network Camera Detectors To delete an include or exclude window, select the window in the list of windows and click Del . Motion Detection Parameters The parameters controlling motion detection are described in the table below: Parameter Object Size History Sensitivity High level (100%) Only very large objects trigger motion [...]

AXIS Q1931–E Thermal Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applicatio[...]

AXIS Q1931–E Thermal Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings . 28[...]

AXIS Q1931–E Thermal Network Camera Events Events The Axis product can be congured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that denes how and when the action is triggered is called an Action Rule . Available action rule triggers and conditions include: •[...]

AXIS Q1931–E Thermal Network Camera Events Available actions include: • Output Port – Activate an I/O port to control an external device. • Overlay Text – Display an overlay text. See Using Overlay Text in an Action Rule, on page 18 . • Play Audio Clip – See Audio Clips, on page 20 . • Record Video – Record video to a selected sto[...]

AXIS Q1931–E Thermal Network Camera Events Recipients Recipients receive media les and notication messages. The following recipients are available: Recipient Use with action Email 1 Send Images Send Notication Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notication Send Video Clip HTTPS Send Images Send Noti?[...]

AXIS Q1931–E Thermal Network Camera Events 2. Enter a Name and select Email from the Type list. 3. Enter the email addresses to send emails to in the To eld. Use commas to separate multiple addresses. 4. Select the email provider from the Provider list. 5. Enter the user ID and password for the email account. 6. Click Test to send a test email[...]

AXIS Q1931–E Thermal Network Camera Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 33 . • To set up action rules, see page 30 . • To access recordings, see Recording List, on page 33 . • To congure camera controlled stora[...]

AXIS Q1931–E Thermal Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and rst upload the new language le. Browse and locate the le and click the Upload Language but[...]

AXIS Q1931–E Thermal Network Camera System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that any[...]

AXIS Q1931–E Thermal Network Camera System Options 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter https:// or http:// in the address eld in a brows[...]

AXIS Q1931–E Thermal Network Camera System Options 1. Go to Setup > System Options > Security > Certicates . 2. Click Create self-signed certicate and provide the requested information. To create and install a CA-signed certicate: 1. Create a self-signed certicate as described above. 2. Go to Setup > System Options > Se[...]

AXIS Q1931–E Thermal Network Camera System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Conguration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP addr[...]

AXIS Q1931–E Thermal Network Camera System Options ping -l 408 -t <IP address> Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting [...]

AXIS Q1931–E Thermal Network Camera System Options Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable. NTP Conguration NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The N[...]

AXIS Q1931–E Thermal Network Camera System Options Enable/Disable - When enabled, the Axis product attempts to congure port mapping in a NAT router on your network, using UPnP TM . Note that UPnP TM must be enabled in the product (see System Options > Network > UPnP ). Use manually selected NAT router - Select this option to manually sel[...]

AXIS Q1931–E Thermal Network Camera System Options Depending on the level of security required, select the version on SNMP to use. SNMP v1/v2 provides the lowest level of security. The community name can be specied as a password for read or read/write access to all supported SNMP devices. The default password for the Read community is public a[...]

AXIS Q1931–E Thermal Network Camera System Options Storage SD Card The Axis product supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10. NOTICE NOTICE NOTICE To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The Axis product sup[...]

AXIS Q1931–E Thermal Network Camera System Options 5. If required, select The share requires login and enter the user name and password. 6. Click Connect . To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools . To avoid lling the share, it is recommended to remove recordings[...]

AXIS Q1931–E Thermal Network Camera System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting, on page 49 . System Overview To get an overview of the Axis product’s status an[...]

AXIS Q1931–E Thermal Network Camera System Options File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a le, go to System Options > Advanced > File Upload . Uploaded les are accessed through http://<ip address>/local/<user>/<file name> where [...]

AXIS Q1931–E Thermal Network Camera Multi-Connector Cable (sold separately) Multi-Connector Cable (sold separately) When connecting external equipment to the Axis product, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. The multi-connector cable can be purchased from your Axis reseller. Co[...]

AXIS Q1931–E Thermal Network Camera Multi-Connector Cable (sold separately) 12 V max 50 mA 1 2 A B Connection diagram A I/O congured as input B I/O congured as output I/O connector 1 2 3 4 48[...]

AXIS Q1931–E Thermal Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version. The latest version may contain a correction that xes your particular pro[...]

AXIS Q1931–E Thermal Network Camera Troubleshooting 1. In UNIX/Linux , type the following from the command line: arp -s <IP address> <serial number> temp ping -l 408 <IP address> In Windows , type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s <IP address[...]

AXIS Q1931–E Thermal Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DN[...]

AXIS Q1931–E Thermal Network Camera Troubleshooting The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specications, on page 53 . Video and image problems, general Image unsatisfactory Check the video stream and camera settings under Setup > Video & Audio > Video Stream a[...]

AXIS Q1931–E Thermal Network Camera Technical Specications Technical Specications Function/group Item Specications Models AXIS Q1931–E Image sensor Uncooled Micro bolometer 384x288 pixels, pixel size 17 µm Lens 7 mm: f 1.2 FoV horizontal 55°, Vertical 40° 13 mm: f 1.0 FoV horizontal 28°, Vertical 21° 35 mm: f 1.2 FoV horizontal 10[...]

AXIS Q1931–E Thermal Network Camera Technical Specications Function/group Item Specications Audio streaming Two-way, Full duplex Audio compression AAC LC 8/16 kHz, G.711 PCM 8 kHz, G.726 ADPCM 8 kHz Congurable bit rate Audio Audio input/output External microphone or line input, line output Security Password protection, IP address lter[...]

AXIS Q1931–E Thermal Network Camera Technical Specications Function/group Item Specications Approvals EN 55022 Class B EN 50121-4 EN 55024 EN 61000-6-1 EN 61000-6-2 FCC Part 15 Subpart B Class B ICES-003 Class B VCCI Class B C-tick AS/NZS CISPR22 Class B KCC KN22 Class B, KN24 IEC/EN/UL 60950-1 IEC/EN/UL 60950-22 EN 50581 (RoHS) IEC 60529 I[...]

AXIS Q1931–E Thermal Network Camera Technical Specications • Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth. • Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected. • Heavy usage of event settings affect the product’[...]

User Manual Ver. M3.4 AXIS Q1931–E Thermal Network Camera Date: November 2013 © Axis Communications AB, 2013 Part No. 54672[...]