AVM FRITZ!WLAN Stick N v2 International manual

Installation, Configuration and Operation FRITZ!WLAN USB Stick N[...]

2 Lega l Not ice FRITZ!WLAN USB Stick N This documen tation and th e sof tware it describe s are protected by copyri ght. AVM gra nts the non-ex clus ive right t o us e the so ftware, which is s upplied ex clus ively in wh at i s known a s ob- ject co de format . Th e licens ee may create only on e copy of the so ftware , which may be u sed ex- clu[...]

3 T radem arks: Unle ss otherw ise indic ated, al l tr ademarks mentioned are leg ally prot ected t rade- marks owned by A VM GmbH, especially product names and logos. Microsoft, Windows and the Win dows lo go ar e tr adema rks ow ned b y Micro soft Co rporat ion in t he US A and/or other count ries. Blue tooth i s a t rade mark o f Bluet ooth S IG[...]

4 T able of C ontents 1 FRITZ!WL AN USB Stick N . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.1 Pack age C ontents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.2 Opera tion Re quirem ents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.3 LEDs . . . . . . . . . . . . [...]

5 9 Customer Service Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 52 9.1 Product Doc ument ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 9.2 Inform ation in th e Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 9.3 Supp ort from the A VM Service T eam . . . . . . . . . .[...]

6 Safety Ins truct ions When work ing with the FR ITZ!WLAN US B Stick N, f oll ow the instructions below to protect yourself and the FRITZ!WL AN USB Sti ck N from d amag e. • Do not instal l FRITZ!WLAN USB Stick N du ring an elec- trical storm . • Unplug t he FRITZ! WLAN USB Stick N from the comput- er during a n electrical storm. • Never le [...]

7 Symb ol s a nd Hi ghl i gh ti ng The fo llow ing highlig hting and ic ons are used t o des ignate impor tant informati on: Thi s symb ol indic ates important i nstru ctions th at mus t be obser ved to avoi d malfunc tions. This symbol indic ates useful hin ts to as sist y ou in worki ng wi th the FRITZ !WLAN USB Stic k N. The table below explains[...]

8 1 FRITZ!WLAN USB Stick N Overv iew FRITZ!WLA N USB Stick N is a WLAN adapter for the Universal Serial Bus (USB). With the FRI TZ!WL AN USB S tick N , you can co nnect your computer d i- rectly with a WLAN acces s point , for example, with an AVM FRITZ!Box WLAN . Y ou can also connect to other WLAN devices, to print- ers, and to PDAs. This grants [...]

9 Inst alla tion of the l atest servi ce pac ks and upd ates is rec ommen ded. • pen tium- class co mpu ter or note book (50 0 MH z CP U or better ) • at least 64 MB RAM and 5 MB free memory on the har d dr ive • one C D dri ve Y ou c an inst all FRIT Z!WLAN US B Stick N if your c omputer meets all o f these requirem ents. If you would lik e [...]

10 1.4 T echnical Spe cific ations LEDs: 2 (co nnectio n / acti vity) USB port: USB vers ion 2.0 , compat ible with USB 1 .1 with reduced da ta throughpu t WLA N mo dule : Supp or t fo r rad io n etwo rk i n accor dance with IEEE 80 2.11n IEEE 80 2.11g IEEE 802. 11b and IEEE 80 2.11a Frequency b and: 2.4 and 5 GHz En cryp tion : WPA (Wi- Fi P rotec[...]

11 Firmwar e: can b e updat ed Channe ls: 1 th roug h 13 and 36 t hrou gh 140 ( ETSI) Ambi ent t emper a- ture (durin g opera- tion): -5 to 45°C Ambi ent tem per atu re (i dle) : -10 to 70° C Humi dity (idle/operation): 5 to 90 %, no-conde nsation C er tificat ion: CE[...]

12 2 A VM St ick & Surf T ec hnology C onnectin g Sec ur ely w ith a FR ITZ! Bo x WLA N With the AVM Stick & Surf te chnolog y th e FRITZ! WLAN US B Sti ck N can tak e ove r the WLAN sec urity settings fr om FRITZ!Bo x WLAN products. This allows a secure WLA N connection to b e estab lished between your computer and your FRITZ!Bo x without [...]

13 As soon a s you c onnect the F RITZ!WL AN USB Stic k N to your c omputer, the security settings of your WLAN are im- plem ent ed in the F RITZ! WLAN c ont ro l softw are a nd then deleted from the Stick. The AVM Stick & Surf logo appears and a WLAN connection to your FRITZ!Bo x is estab lished automatically. If you are using a FRITZ!Box WLAN[...]

14 3 I nstallat io n Installing F RITZ!WLAN USB Stick N The FRITZ!WLAN USB Stick N can be installed in the operating systems Windows 7 (32-bit or 64-bit edi tion), Windows Vista (32-bi t or 64-bi t editio n) and W indow s XP (32-b it or 64 -bit edit ion). Please instal l the current Microsoft Service Packs using Microsof t Window s Update a nd use [...]

15 5. Then click “Y es” (Wi ndows 7) or “C ontinue” (Windows Vista) in the “Us er Account Control” dia- log. The dr iv ers a nd the c ont ro l softw are f or the FRITZ! WLAN USB Stick N will be installed n ow. If you are prom pted to do so, i nsert the FRITZ!WLA N USB Stick N CD an d foll ow the ins truc- tions on the sc reen. If an add[...]

16 6. In the “Found New Hardw are” window , select “Locat e and install driver software (rec ommended)”. If Windows reports that the progr am may not have been installed correctly , cli ck “The Program was in- stalled correctly.” or “Cancel”. 7. Then click “Y es” or “C ontinue” in the “User Acc ount Co n tr o l” d i a l [...]

17 If an additional Windows dialog ask s if you want to install soft ware not di gitally signed by Microsoft, click “C ontinue Anyway”. Thi s request depend s on the dr iver signature options set on your computer. A progres s bar indicat es the progress and the conclu- sion of th e instal lation. Thi s c omplet es the driv er i nsta ll ation fo[...]

18 6. A message appears: “The Wiz ard has finished inst all- ing the software for this device ”. Conclude the instal- lat ion by cl ickin g “Finis h”. Thi s c omplet es the driv er i nsta ll ation fo r the FRITZ! WLAN USB Stick N. C ontinue readi ng in the next sec- tion, “Info rm ation o n WLAN Connections”. Inform ation on WLAN Conne [...]

19 4 The FRITZ!WLAN C ontrol Softw are Establis hing and C learin g WLAN C onnec tions With the FR ITZ!WL AN USB Stick N you can establish wireless ne twor k connections (WLANs) with various WLAN devices. The FRITZ!WLAN co n- trol software is av ailable to manage al l these WLAN connections. With FR ITZ! WLA N yo u can confi gure , esta blish and c[...]

20 The mi ddle sect ion di spl ays the ic on of the W LAN con nec- tion as a b ox with links to the d evices on the l eft a nd on the rig ht. The small icons i n the box display the connec- tion q uality and t he encrypti on used. The right side s hows the WLAN remote site with which you are curre ntly conn ecte d o r were conn ecte d mo st re cent[...]

21 4.2 Estab lishing a WLAN C o nnection With FRITZ! WLAN you can establish WL AN connectio ns to WLAN remo te sites (access points), which c an provid e ac- cess to DSL, to prin ters, to mobile telepho nes, PDA s, and even to other WLAN cli ents. Direct connections are also possible to oth er FRITZ!WL AN USB S ticks. No matter w hich device you wa[...]

22 If you p erform ed inst all ation with out u si ng Stic k & S urf , yo u ha ve to se l e ct t he W LA N r em ot e si t e ( t he WL A N ac ce ss poin t) to con nect wi th manua lly. In this case the control software FRITZ!WLAN automatically searches for WLAN de- vice s at your loca tio n. On ce a l ist o f t he W LAN access points found is di[...]

23 2. Enter the W LAN k ey in the “WLA N k ey” field. All other WL AN parties o f the ad-hoc connection must also enter this k ey. See also the encr yption instructions in the section “Encryption” from page 33. C onfirm the settings configur ed earlier for the ad -hoc network. If you would like t o change these settings, click th e “Edit?[...]

24 See the encryption instructions i n the sectio n “Encryption” from page 33. The ad-hoc n etwork i s disp lay ed on the FRI TZ!WLAN c on- sole as a known device and the WLA N connection is estab- lished. The p roces s of auto matically assigning IP add resses can ta ke up to 3 mi n u te s an d i s si gn a le d by a f la sh i n g I P t ra f fi[...]

25 5 Microsoft WLAN Ser vic e Establis hing and C learin g WLAN C onnec tions In Windo ws7, Windows Vista and Wind ows XP from Se rvice Pack 2, th e Microsoft W LAN ser vice W ZC (Wireless Z ero Configuration) can be used to man age w ireless dev ices r ather th an the FRITZ!WL AN progr am. Inform ation on the WLAN C ontr ol Software In your FR ITZ[...]

26 Enteri ng the networ k k ey 3. Enter the n etwork k ey of the WLAN ac ces s poin t in the “Security k ey” field. Click the “OK” button . On the A VM FRITZ!Bo x family produc ts the netw ork key is pri nted on the und erside of the de vice. The W LAN connecti on is established. Should d ifficulties arise in establishing a WLAN connec- tio[...]

27 Esta blishing a WLAN C onnection (Window s Vis ta) T o establish a WL AN connection i n Windows Vista using Microso ft WLAN Servic e (“automati c WLAN con figur a- tion”), work through the fol lowing step s: 1. Click th e Microso ft WLAN icon in th e noti fication area of the task bar and select the option “Connect to a netwo rk”. All wi[...]

28 3. Enter the WLA N key of the se lect ed WLAN a cc ess point i n the “Sec urity key or pass phr ase” field and click “C onn ect”. On the A VM FRITZ!Bo x family produc ts the netw ork key is pri nted on the und erside of the de vice. The W LAN connecti on is established. Should d ifficulties arise in establishing a WLAN connec- tion, see [...]

29 Availab le wireless networks (exampl e of disp lay) 2. Select the desir ed WLAN access poin t and cli ck the “C onnect ” button. The “Wirel ess Network Connection ” window is opened . 3. Enter th e WLAN k ey of the W LAN ac ces s poin t in the “Network k ey” field. On the A VM FRITZ!Bo x family produc ts the netw ork key is pri nted [...]

30 6M o r e a b o u t W L A N AV M a n d W L A N WLAN (Wireless Loc al Area Network) is a radio technology that allows net works an d access t o the In ternet to be pr ovided wi thou t cable con- nectio ns. This allows m ultiple users to share o ne wireless Intern et con- nect ion . 6.1 Standards The WL AN st andar ds IEEE 80 2.11a , IEEE 80 2.11b,[...]

31 Range Th e range within a WLAN is hig hly depend ent on the fol- lowing t hree factors: • the WLAN adapter used, • the structural c ondition s, and • the amou nt of rad io tr affic on the s ame fr equency band . Othe r wir eless networ ks m ay be activ e, but al - so what are k nown as analog int erferers (for instance baby moni tors, vide[...]

32 The S tandard f or Securi ty IEEE 802.1 1i The WP A2 secu rity me chani sm i s def ined in th e IEEE 802.11 i stan dard . WP A2 is an exten sion of the f amil- iar security mech anism WP A (Wi-Fi Protected Acc ess). The main fea t ure of t he extension of WP A to WP A2 is t he AES-C CM encryption proc ess. The FRI TZ!WLAN U SB Sti ck N support s[...]

33 Encr yption The most important sec urity sett ing is enc ryption. Th e FRITZ !WLAN US B Stic k N su pports t he secu rity mec ha- nis ms WEP ( Wire d Equ iv alent Priv acy), WP A (W i-Fi Pro tect - ed Access) and WP A 2 as f ollows : • As part of the W EP mechanism a st atic key i s deter- mined to serve for the encrypti on of the user data. T[...]

34 6.3 Frequency Range WLAN uses the frequency range around 2.4 GH z in the ISM band or, alternatively , t he frequency range at 5 GH z. The frequenc y range used in your WL AN depen ds on the settings of your WLAN acc ess point. A WLAN in the 2. 4-GHz frequenc y band works in th e same band a s Blueto oth, DE CT , micr owa ve dev ice s, video br i[...]

35 Allocat ion of th e WLAN Chann els in th e 2.4-G Hz Range Allocat ion of th e WLAN Chann els in the 5-GHz Ra nge Channel Frequency (GHz) Channel Frequency (GHz) 1 2.412 8 2.447 2 2.417 9 2.452 3 2.422 10 2.457 4 2.427 11 2.462 5 2.432 12 2.467 6 2.437 13 2.472 7 2.442 Channel Frequency (GHz) Channel Frequency (GHz) 36 5.18 108 5.54 40 5.20 112 5[...]

36 6. 4 W PS (W i-F i Pr ote cte d Se tup ) The FRI TZ!WLAN U SB Stick N supports t he standardized WPS networkin g proc edur e (Wi- Fi Prote cted Se tup) . With WPS you can establish a secure WLAN connectio n be- tween your F RITZ!WLAN USB Sti ck N and your W LAN ac- ces s poin t. All of the nece ss ary WLAN securit y settings are transferred in t[...]

37 2. Select fro m the lis t the WL AN acc ess p oint to whi ch a conne ctio n is to b e establishe d, and then click t he “Select ” butt on. 3. If the d evic e you sele cted supports WPS, next the “WPS Quick C onnecti on” window will ope n. Select th e des ired co nnectio n method her e and fo l- low the relevant instructions. The W P S co[...]

38 7 Uninstallation Removi ng the FRITZ!WLAN USB Stick N The in structions for remo ving the FRIT Z!WLAN USB Stick N are valid fo r all operating systems. The FRITZ!WL A N USB Stick N driver software an d the FRI TZ!WL AN co ntr ol s oftw are ar e rem ove d at the same time. Proceed as follows: 1. Inse rt th e FRITZ!W LAN U SB Stick N CD . 2. Run t[...]

39 8 T roubleshootin g He lp fo r E rrors This cha pter prov ides ass is tan ce if you a re h avi ng pr oble ms wi th the WLAN connecti on, or if you want to change the I P settings on your com- puter. 8.1 Errors Du ring Inst all ation If an error message is ret urned during install ation of the FRITZ! WLAN U SB Stick N, this can h ave various caus[...]

40 Ch ec k in g t he U SB P o r t The compute r does no t detect the FRIT Z!WLAN U SB Stick N. Unin stalling the WLAN Ada pter So ftware The AVM FRITZ!WLAN s oftware is installed , but every ti me Windows 7 /Vista/XP is restar ted, the M icrosoft WLAN control is applied , no matter wh ich settin gs were config- ured be fore . Possib le Cause The FR[...]

41 Inst alling t he Lates t Service P acks The FRITZ!WLAN USB Stick N is detected automa tically in the W indow s XP op eratin g sys tem. How ever , the devic e is not fully functional . Possib le Cause The necess ar y service packs have not been installed. Remed y USB 2.0 su pport wa s integr ated in to the ope ratin g sys- tem f or the firs t tim[...]

42 8.2 WLAN C onnection Is Not Es tabli shed Make sure that the setti ngs in the W LAN acc es s point and in th e FRITZ!WL AN control soft ware agree with t he entries in th e following table. Try again to establish a WLAN con- nectio n. For th e setting s in this t able i t is pr esume d that an A VM WLAN p roduct from the F RITZ!Box family is use[...]

43 C hecking the Da ta of the WLAN C onnection C ould not reg ister at the WLA N remote site. C hanging the Posi tion of the WLAN Devices No WLAN remo te sites are found. Possib le Cause The settings of the WLAN remo te si te and the entries in the “WLAN Remote S ite” area of the FRITZ !WLAN control softw ar e do no t mat ch. Remed y Check whet[...]

44 Installing the Patch for WPA2 with Micro soft WL AN Service The co nne ction to an access po int can not b e esta blished using the Microsoft WLAN Ser vice (WZ C) in Windows XP with Se rvice Pack 2 . 8.3 Errors Du ring Data Exc hange w ith Other Dev ices in the Network Checkin g t he WL AN A ccess Point The FRITZ!WLAN USB Stick N and the WLAN ac[...]

45 Allowing Network Acc ess T wo o r more comp uters are net work ed via FRITZ!WLAN USB S tick N, but you cannot access files and connected devices on the remote site. Checking the Netw ork Data Y ou comp uter reco gnizes the netwo rk and the router , but cannot access th e Inte rnet o r the net work (l imit ed con- nectivity). Possib le Cause The [...]

46 C hecking the Da ta of the Ad-hoc C onnection The FR ITZ! WLAN US B Stick N and a furth er WL AN adap ter are connected directly via WLAN, but c annot exchange any d ata wit h each othe r. Switc hing the WLA N Chann el An undefined malfunction occurs. Possib le Cause The IP address was not as signed by Windows automati- cally (note: the proces s[...]

47 Avoiding WLAN Ch annels with DF S The FR ITZ!WL AN US B Stick N loses the WL AN connecti on in the 5- GHz frequency ban d for no apparen t reason. 8.4 Chec king the IP Setting s A WLAN acc ess point, f or instance, a FRI TZ!Box WLAN, has its own DHCP server, which assigns IP addresses to the co nnecte d co mpute rs. F or thi s the c ompu ters mu[...]

48 6. On the “Gene ral” t ab, enable the options “Obtain an IP address automatical ly” and “Obtain DNS ser ver address autom aticall y”. Prope rties of th e Interne t protocol (TCP/ IP) 7. Confirm your selectio n by clicking “OK”. If necess ar y , repeat steps 5 through 7 for the “Inter- net P rotocol Version 6 (TCP/I Pv6 )” as [...]

49 Obtaining a n IP Address Automat ically in Windows Vista Proceed as follows in Windows Vista: 1. Click the “Sta rt” button in th e task bar and se lect “C ontro l Panel / Network and I nternet / Vi ew Network Status and T asks”. 2. From the “T asks”, select “Manage netw ork connec- tions”. 3. Cl ick the w irel ess network c onnec[...]

50 6. Confirm your selectio n by clicking “OK”. If necess ar y , repeat steps 4 through 6 for the “Inter- net P rotocol Version 6 (TCP/I Pv6 )” as w ell. The computer now receives an IP address from th e WLAN acc ess point. For WLAN prod ucts of the A VM FRITZ! Box f amily , automatic IP address assignment (DHCP) is enabled in the factor y [...]

51 Prope rties of th e Interne t protocol (TCP/ IP) 5. Confirm your selectio n by clicking “OK”. The computer now receives an IP address from th e WLAN acc ess point. For WLAN prod ucts of the A VM FRITZ! Box f amily , automatic IP address assignment (DHCP) is enabled in the factor y settings.[...]

52 9 Customer Service Guide Help on All Impor tant Service T opics A VM provides num erous sources of information to assi st you shoul d any questions or problems arise. H ere you will find the i mportant i nfor- mation you need, in the form of manuals, u pdate s and sup port. MS Se r v i ce Pa ck In many cases problems whi ch arise during operatio[...]

53 9.2 Information in th e Internet On its web site A VM presents comprehensive informatio n on all AV M products as we l l as new produ ct announce- ments and new produc t versions. Frequently Ask e d Questions (FA Qs) W e would like to make our products as ea sy to use as pos- sible. If you s till have problems, some times a li ttle tip is all yo[...]

54 Supp or t by E- mail Y ou can send us an e-mail request at any time using the Ser vice are a of our web site. The S ervice area can be reached at: www.avm.de/ en/ser vice/suppor t Cl ick in the su pport area on the “Mail Fo rm” link afte r your product . Select the operatio n system you use. Fill out th e form and se nd it to AVM suppor t by[...]

55 Index A access point . . . . . . . . . . . . . . . . . . . . . 21 est ablish ing c onnection . . . . . . . . 22 ad-hoc ic on . . . . . . . . . . . . . . . . . . . . . . 21 ad-hoc n etwork . . . . . . . . . . . . . . . . . . 21 creating . . . . . . . . . . . . . . . . . . . . . 22 par ticipati ng . . . . . . . . . . . . . . . . . . 23 assistance [...]

56 N network error during data ex change . . . . . . 44 network k ey . . . . . . . . . . . . . . . . . 26 , 27 network s avail able . . . . . . . . . . . . . . . . . . 25 , 27 wireless . . . . . . . . . . . . . . . . . . 25 , 27 O operation req uirements . . . . . . . . . . . . . 8 P package content s . . . . . . . . . . . . . . . . . . 8 program i[...]

57 Declar ation of CE C onformity herew ith declar es that the pr oduct compl ies with th e follow ing direct ives: The follo wing norms were consulted to as sess conformity: • EN 55024:2010 • EN 301 489-1 V 1.9.2 (2011) • EN 301 489-17 V 2.1.1 (2009) • EN 300 328 V 1.7.1 (10/2006) • EN 301 893 V 1.6.1 (2011) The CE s ymbol confirms that [...]