Avaya Definity 8405 manual

DEFINITY ® Enterprise Com municatio ns Server (ECS) Relea se 5 8405 V oice T erminal User ’ s Guide 555-230- 736 Comcode 107 985566 Issue 2 June 1997[...]

NOT IC E While re ason able effort s we re m ad e to ensu re that the inform ation in this docu men t was comple t e an d accu rate at the tim e of p rintin g, Luce nt T ech no lo gies ca n assu me no respons ibility f or an y e rrors. Ch ang es or correc tions t o th e in f ormatio n c ontaine d in th is do cume nt m ay be inc orpora ted in to fu [...]

Contents i Your 84 05Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Voice F eatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ii Display Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Call I n form at ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Di recto ry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

1 Y our 8405 V oice T erminal The 8405 vo ice termin al is avail able in fou r models . All of thes e mode ls are sim ila r in ap pearan ce and fun ctionality exc ept for the followin g differenc es: • The 84 05B has a one -way lis ten-o nly s peaker , with n o d isplay • The 840 5B Plus has a two-way , lis ten and talk speakerp hone, bu t does[...]

2 Figure 2. Anothe r Version o f t he 8405B and 8405B Pl us Voice Terminal Volume Ring Trans fer Test Conf Mute Drop Sp eaker Hold 1 23 45 6 78 9 ABC D E F MNO JKL GH I PQRS TUV WXYZ * O # Di al pa d Handset Ho ld b utton Tran sf er Co nf er e nce bu tto n Ri ng but t on 5 C all ap pear an ce/ f eatur e b utt ons Me ss ag e li gh t T est b utto n M[...]

3 Figure 4. A nother Version of the 8405D and 8405D P lus Voice Terminal Volume Ring Trans fer Test Conf Mute Drop Sp eaker Hold 1 23 45 6 78 9 ABC D E F MNO JKL GH I PQRS TUV WXYZ * O # Di al pa d Handset Ho ld b utton Tran sf er Co nf er e nce bu tto n Ri ng but t on 5 C all ap pear an ce/ f eatur e b utt ons Me ss ag e li gh t T est b utto n Mut[...]

4 5 C all ap pe aran ces / feature button s At lea st t wo of the se 5 b uttons are dev oted to i ncoming and outg oi ng ca lls ( cal l appe ar an c e s ) and are l abeled with an ex te ns io n num b er; the rema inin g butt o ns acce ss features ( f eature buttons ) and are labele d with a feature name. Ea ch h as a re d light te llin g yo u th is[...]

5 So ft key s ( on l y on t h e 84 05 D and 8 405D Plus ) The f our but tons located be low the dis play and labeled w ith arrow s ( ), c orr es pond to w or ds on t he di s play sc reen. Y ou can u se the softkey s a long wit h display con trol k eys to acces s up t o 12 feat ures on your voic e termi nal in ad d it i on to those feat ures admi ni[...]

6 V o lume contr ol bu tton For adju sti n g the volume of the followi n g: • T he s p ea ker ph o ne or s pea ke r w he n a call i s in pr og re ss using th e 2-wa y spe aker phone o r 1-way speake r • The h ands et r eceiver level wh ile a call is in pro gress usi ng th e ha nd se t • The tone rin ge r when the speaker is off an d eit her t[...]

7 A Quick Look at th e Fe atures Here are br ief desc riptions of both voic e featu res an d displa y feat ures th at can be used with the 8405 vo ic e termi nal. E ach descripti on include s wha t each fe ature does and how yo u mig ht wa nt to use it. No t e: You will aut oma tical ly hav e the followin g fea tur es on your vo ic e term inal : Co[...]

8 No te: If you are a coveri ng us er , you can us e th e Cons ult f e a t ur e , af ter an s we r ing a cover age call, to ca ll the prin cipal (the pers on for w hom y ou are ans werin g call s) fo r priv ate co nsu ltat ion. The n , you ca n add the callin g pa rty to the con vers atio n, transf er th e c all to the p rinc ipal, o r ret urn t o [...]

9 Pri ori ty Call ing Allows yo u to call an ex tensi on with a disti nct ive 3- bur st rin g to indic ate your call requ ires im m ed iate atten tion. Use wh e n yo u hav e import ant or timely in form atio n fo r som e one . Reset Speake rph one O n thos e 8405 B Plu s or 84 05D Plus vo ice t ermina ls on w hich the Reset Spkr l a be l a p p e ar[...]

10 T ran sfer T ransf ers a call f rom your voi ce t erminal to a nother ext ension o r o utsi de number . Use w hen your call er n eeds to spe ak furth er with someon e el se. Display Features a nd Features Used with the S oftkeys No t e: If you are using an 8405D o r an 8405 D Plus vo ic e termi nal, you can also use up to 12 ad dition al featur [...]

11 How to Use the F eature s The procedu res whi ch appear in the s ection s, V oice Featur e Procedur es and Dis pla y Feat ure Pr oced ure s , giv e sh ort, ste p-by- step ins tructi ons for u sin g ea ch featu re. F or your co nvenience, t he feat ures i n each s ect ion are lis ted alphabet icall y . General Ins tructio ns Use t he fo llow ing [...]

12 Conventions Used in The Following Procedures and Each of these b oxe s repres en ts a button that has a featu re a ssig ne d to it. Th e butto n is labele d with the featu re nam e, som e tim es f o llowe d by an e xtens ion num be r (s ho wn a s xxxx x ) or a person’ s name. This rectan gu lar box, 2 lines by 24 ch aracte rs , repr esents the[...]

13 Usi ng the D ispl ay , Softkey s an d Displ ay Control Butto ns If you are u sing an 8405D or 8405D Plus voice termina l, the follo wing i nformatio n will he lp you use th e dis play , the sof tkeys, and th e d isplay con trol buttons. The s oftkeys are the f our keys labeled wit h arr ows ( ) loc ated dir ectly below the disp lay . The four di[...]

14 The secon d line on each feature opt ion screen shows the feat ures you c an acces s . T o use a ny of thes e featu res, you must pres s the soft key bel ow th e featu re name or abbreviatio n. For exa mple, on the fe ature op tion sc reen shown above, you ca n lea ve a messag e for anoth er e xtens ion to call you bac k by pres sing the so ftke[...]

15 Other Sof tkey Fea tures That May Be On Y our Display Figure 6 on th e previ ous page shows the 12 default softkey features, those features that can be acc essed with the softke ys wh e n the 8405D or 84 05D Plus voic e termina l is initially in stalled. Ho weve r , if the vo ice te rmin al is co nn e cted to a DEFIN IT Y G3V3 (o r later ), the [...]

16 Using the So ftke ys to A ctiva te a F eat ure Y our display and softkeys allow you to ac cess u p to 12 swit ch-re lated f eatures . For examp le, yo u ma y w ant to use th e P riority Callin g f eature to call an other ext ension with a dist inc tive 3- bur st ri ng. Y o u can act ivate th is feat ure wit h the sof tk ey s in the follo wing wa[...]

17 Resetti ng the Speakerphone with t he Soft keys (When Poweri ng Up the 8405D Plus V oice T erminal) Imp ort an t: Y ou can use t he Res et Spea kerph one feat ure only if your voice termin al has the Reset Spkr label prin te d und er the but to n. No t e: The followin g pro ced ure can be used only th e 8405 D Plu s voic e termi nal, since it ha[...]

18 V oice Fe ature Pro cedur es Handset and Spe aker When pl acing calls or u sing t he v oice features , you have the opt ion of doi ng so by liftin g the han dset o r by pre ssing . If your v oice termin al is s et fo r th e Speake rphon e feat ure, pres sing simultaneo usly acti vates t he bu ilt-i n micr o p ho ne so yo u ca n plac e and answe [...]

19 T o pro g ram / re p r og ra m an AD button 1 On a separat e sheet of paper , write down the outs ide numbers, exte nsi on s, and/or feature acc es s code s you wan t t o p r og r am Not e: Ea c h AD butt on will ho ld one com p lete phon e number or feature acce ss code. 2 Pic k up th e ha ndse t [dia l ton e] Not e: If you are usin g the buil [...]

20 T o place an AD call 1 Pr es s the se lecte d [ringback ton e ] • Call is au tomatic ally dialed T o pro g ram / re p r og ra m an ou tside number , exten sion, or featur e access cod e into a pers on al list 1 On a separat e sheet of paper , write down the outs ide numbers, exte nsi on s, and/or feature acc es s code s you w ant to pro gr am [...]

21 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , AutC B , appea rs on t he sec ond l ine of one of the fe ature opti on s creens. T o place a call using an AD list bu tto n or cod e 1 Press or or or Dial the appropr iat e AD Lis t c ode: • List 1 ____[...]

22 Y ou can acce ss th e M anua l Ex clusio n f eatu re with th e softk eys only if you r voice termin al has a display and if the feature ’s abbreviation , Ex cl , appears on th e sec on d lin e of one of the featur e opt ion sc reens. T o cancel Au tom atic Callback 1 If you ar e using an 8405 with a display , pre ss and then press the softkey [...]

23 Y ou can ac ce ss th e Cons ult f e atu re with the softk e ys onl y if you r voic e term i nal has a display and if the feat ur e’ s abbrevia tion, Cn slt , appears on th e sec ond li ne of o ne of the fea ture opti on scre ens. C a l l C ov e ra g e / C o ns u l t T o answe r a call for a c ow ork e r f o r w hom you are a co vera ge po int [...]

24 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , CFrw d , appe ars on th e sec ond l ine of o ne of the fea ture opti on scre ens. C a l l Fo r w a r d i n g A l l C a l l s T o temporar ily redirec t all c a l ls to an e x te ns i on o r outs ide n umb[...]

25 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , CPar k , appe ars on th e sec ond li ne of one of the fe ature opti on s creens. Call Park T o park a call at your extens ion (for r etriev al a t an y ex te ns i on) Not e: T o use the Cal l Par k featur[...]

26 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , CPkUp , appear s on the second line of one of the fea ture opti on scre ens. C a l l P i c k u p T o an swer a call pla ced t o a member of your pickup grou p whe n yo u r voic e termin al is id le 1 If y[...]

27 T o add a call you’ve put on hold to an other cal l you’ re conn e cted to 1 Pr ess [dial ton e] • He ld call ligh t conti nues to flutter ; the light ne x t to th e curr ent c all also flu tter s • Y o u are given a new call appearance 2 Pr ess the call app e ara nc e butto n o f the call on hold (first ca ll) 3 Pr ess again • All par[...]

28 H a n d s e t Vo lu m e T o rais e or lower the receiv e lev el volu me of the ha nd se t 1 Wh ile hand se t is of f-h oo k, pr ess the V olum e con trol butto n • T o r aise the vo lum e, pre ss th e r ight h alf of the V olum e contr ol butto n labele d ; to lowe r th e volu m e , press the left half of the V olum e contr ol butto n labele d[...]

29 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , IAut o (for Aut omatic Intercom f eature), or ID ia l (for th e Dial Interc om featu re) a ppears on t he secon d lin e of one o f the featu re option sc reens. Intercom (Automatic/Dial) T o make a call t[...]

30 T o answer any inter com call 1 Pic k up th e ha ndse t • Y ou are c onnec ted to the call Not e: If y o u are active on an other call, first press , t hen press the call a ppea rance button w ith th e flashin g ligh t. To ret urn to the hel d call, pre ss the call appear ance butto n ass ociated with the he ld call. Hold Y ou can ac cess th i[...]

31 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , LW C , (for the Leav e W ord Callin g feat ure) or CnL WC (for the Can cel Leav e W ord Callin g feat ur e), appear s on the se cond lin e of one o f the featu re opt ion sc reens. Leave Word Cal ling (L [...]

32 To c a n c e l a L e a v e W o r d Callin g m e ssag e No t e: Yo u ca nno t ca nc el a mes sage le ft for an AUDI X su bsc riber . 1 If you are using an 8 405 with a displa y , pre ss and then press the softkey below CnL WC (while o n-hook or off- hook) If your 8405 does not have a display o r if Cn LW C is no t availab le on you r disp lay, pr[...]

33 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , PC all , app ears on th e second li ne of one of the fe ature opti on s creens. P r i o r i t y C a l l i n g T o place a priority ca ll (3-burst ri ng) 1 If you are using an 8 405 with a displa y , pre s[...]

34 Imp ort an t: Y ou can use th is feature o nly i f you are u sing a n 8405B P lus or 8405D Plu s voice te rmin al, if the Reset Spkr label appe ars under the button and i f your v oice t erminal is set for th e Speake rphone fea ture (as opposed to the S peake r fea ture). If you do not have a button or the Reset Spkr l abel on your 8405B Pl us [...]

35 T o r ese t the spe ake rphon e (when th ose 8 405D P lus voic e termi nals with th e Reset Spkr label under the button are firs t powered up) 1 Pr es s the so f tkey below Be gi n to re se t t he sp ea ker p hon e (P r e ss t he so f tke y be l o w Cancel if you d o not w ant t o re se t the sp e ake r p hone at this time. Ho w eve r , not e th[...]

36 S e l e c t R i n g ( a n d R i n ge r V o l u m e ) T o selec t a p ersonalize d rin gin g p atte rn ( for th ose 8405 voice term inals which have a button) No te: For procedu res on selecti ng a p ersona lized ring for those 8405 voic e termin als th at have a b utton, see th e ne xt page . 1 Pre ss • Red ligh t go es on stea dily 2 Pre ss ?[...]

37 2 Cy cle thr o ug h the rin gin g pa tte rn s b y p ressi ng (a nd the n re le asi ng) • Red lig ht nex t to co nt i nu es to wi n k • If your 8405 has a d isplay , it shows the numbe r of the ring ing patt ern yo u h ave s ele cted Not e: If yo u ar e us i ng a di sp l a y set , yo u ca n a l so press or ) to cycle through all eight ring in[...]

38 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , SA C , appe ars on the s econd line of one of the fe ature opti on s creens. S e n d A l l C a l l s T o send all calls (ex cep t prior ity cal ls) imm ed iate ly to co ve r age (If you r sys te m man a g[...]

39 No t e: If you are using an 8405B or 8405D vo ic e terminal , you will autom atic ally have this fea ture . If you are using an 8405B Plus or an 8405D Plus, yo ur vo ice termin al is se t for eith er the Spe ak er (liste n-o n ly) or t he S peake rph one (liste n an d tal k) functi on . Chec k with your system manage r to see if you can use eith[...]

40 T o turn off the speaker and re tu rn to han d se t 1 Pic k up th e ha ndse t • Red ligh ts next to and go off • Speaker goes of f T o mu te th e m icrop hon e ass ociated w ith the hand set so th e oth er party can no t he ar yo u 1 Pre ss • Red light goes on and the other par ty can not hear you 2 Pr ess again t o resum e ta lking to th [...]

41 No t e: If you are us ing an 8405B or a n 8405D voice t ermin al, you canno t use t his feature. If you are using an 8405B P lus or an 8405D Plus, yo u have either the Speake r (l isten-on ly) fea ture or the Spea kerphon e (lis ten a nd talk ) feature. If you are u ncer tain wheth er yo ur voi ce t erminal is s et for the S peak er feat ure or [...]

42 T o preve nt the ot her party fr om h earin g yo u Not e: If the Speaker phone featur e is n ot tu rned on, t he M ute f eat ur e tu rn s off the m icr o pho ne asso c iate d with the handset (not the spea ker pho ne). However, i f the sp ea ke r p ho n e is ac t i ve a nd t he ha n dse t is no t a ct i ve , then th e Mute fea ture tu rns off th[...]

43 Te s t T o test th e voic e t e rmina l lights (o n all 8405 voice termin als) and th e display (on the 840 5D a nd 8405D P lus voice termin als) 1 While on- hook or off-h ook, pr ess and hold • Green l ight n ext to goes on Not e: If the green l ight next to flashes rath er than goes on s teadi ly, i t mean s t hat th e voic e t e rmina l is [...]

44 Disp lay Featu re Proce dures This se c tio n inc lud e s th e pro c edu re s fo r se ve n di spla y feat ure s you ma y use with the 8405 voic e term inal e qui p ped with a displ ay . Ho wev er , not e th at the di splay , along with the so ftkey s and di splay co n tro l but tons, can also be us ed for acc e ssin g up to 12 softkey features. [...]

45 T o place a call to the name s hown on th e display 1 Pic k up th e ha ndse t 2 While the name is shown, press (if availab le) or , if you do not have on y our set, pr ess and th en dial t he number usin g the dial pad Not e: Yo u ca n also le ave yo ur hand se t o n-h ook. T he speak erph o ne will tur n o n aut oma tica lly wh en yo u pr ess .[...]

46 Message Retrieval T o see your mess ages when your Mes sage light is on ( whil e on-hook, of f-hook, or on a c all) 1 Pre ss 2 Pre ss to se e th e first m es sage (and then fo r each foll owing me ssage) T o re turn a ca ll to th e messag e sen der 1 Pic k up th e ha ndse t 2 Pr es s wh ile any pa r t of the m e ssag e is sh ow n Not e: Yo u ca [...]

47 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , Vi e w , a ppears on t he secon d lin e of one o f the fe ature opti on s creens. Normal (Ex it) T o exit any disp lay fe atu re a nd re tu rn to Normal (call-han dling) mode disp lay 1 Pre ss • Disp la[...]

48 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , TmDay , a ppear s on t he s econd line o f on e of the fea ture opti on scre ens. T o see t he number you last dialed 1 Pr es s and then press the so ftk ey below Vie w or , if Vi ew is n ot avail able on[...]

49 T ones and The ir Me aning Ri ng ing to nes ar e prod u ced by an inc o m ing call. Feedba ck tones ar e th ose w hich you h ear through the handset (receiv er) or th e speake r . Ringing T ones • 1 ri ng — A ca ll fr om another ext ension. • 2 rings — A call fr om outs ide or from t he at tenda nt. • 3 rings — A priority c al l from[...]

50 T rouble shoo ting Pr obl em Sol utio n A feature doesn’ t work a s note d in t his guid e. 1 Reread the procedu re and try again. 2 Fo r ma ny fea ture s yo u m ust lift the handset before you ca n us e th e f e atu re . 3 C he ck with yo ur sy ste m m anag er to be sure this feature i s admi nister ed on y our voice terminal . 4 Y ou may hav[...]

51 The t elephone doesn ’t rin g. 1 M a k e su re t he rin ge r is tu rn ed o n . 2 Set the ringer volu me to a h ig he r level. 3 Place a test call from anothe r exten s io n to your extensio n. 4 Chec k th e l in e c ord to mak e c ert ai n i t i s secu re ly connected a t both e nds. 5 If th er e is still a pro ble m , see your sy ste m m anag[...]

52 Key W ords to Know access co de See fe at ure ac c e ss c od e . activate T o beg i n or turn on the operation of a feature. attendant The person who handles incomi n g and outgoi ng cal l s at the main conso le. AUDIX Audio I nfor mat ion Exc han ge , an optional voice mail and message serv ice wh ich p rovid es co verage for calls to y ou by r[...]

53 gr ou p li st One of t he fo ur t ypes of Abbrev iated Dialing list s; pr ogrammabl e by t he con troller of the list or the s ystem manager . Conta ins tel ephon e numbers usef ul to members of a spec if ic group, and store s each of those numbers as a 2-digit lis t item. han dse t The han dhe ld pa rt o f the voi ce term ina l whic h yo u pi c[...]

54 can be accesse d by simp ly pressin g that butto n, and then dialing th e approp r iate entry number . switch The devic e th at makes connec tions for al l voi ce an d data calls f or a netw ork , and which contai ns so ftwa re for featu res. A lso know n as a system or switch ing system . Y our switc h is ei the r a DEFINITY Communications Syst[...]

Blin d Pe rf Qu i c k R ef eren c e Li sts Fe at ur e Cod e ABBREVIA TED DIALING List 1 List 2 List 3 Program CALL F OR W ARDING ALL CA LLS Cancel CALL P ARK Answer Back Fe ature Co de CALL PICKUP LAST NUMBER DIALED LEA VE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel FEA TURE ACCE SS CODES[...]

Blin d Pe rf Abbreviate d Dialing * Item No. Per sonal List 1 P ers onal L ist 2 Pe rson al Li st 3 Name Name Na me 1 2 3 4 5 6 7 8 9 0 Miscella neous Desc r ipt i on E xt e ns ion Mess age Attendant AUDIX T run k Co des Description Code * Y o u may hav e as man y as 3 Pers onal Li sts. On Syste m 75 and DEF INITY G3V3 ( an d prio r) switch es, ea [...]