Avaya DEFINITY 4606 manual

DEFINITY ® 4606 IP T elephone Release 1 User ’ s Guid e 555-2 33-775 Issue 1 Comco de 70 02064 44 July 2001[...]

Cop yri gh t  2001, A vaya, Inc . All Rights Reserved Not ic e Every effort was mad e to ensu re th at the informa tion in this book was co mp lete and ac cu r at e at th e tim e of prin ting . How ev er, info rm atio n is subj ec t to ch ange. A vay a W eb Page The W o rld Wide W eb home p ag e for A vay a is: http: //www .avaya.com Preventing [...]

Part 15 : Pe rson al Com pute r Statement. T his e qui pmen t has been cert if i ed to comply with the li mits for a Class B compu ting de vice, pursua nt to Sub part J of Part 15 of FC C Rules. Only periphera l s (com pu ting inpu t/ out put dev ices, te rmina ls, p rinte rs, etc. ) c erti fie d to c om ply with th e Cla ss B limits ma y be a ttac[...]

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Contents Issue 1 July 2001 v Abou t This Docu ment xi ■ Purpos e xi ■ Inten ded Au dienc e xi ■ Issu e Da te xi ■ How to Us e This Doc ument xi ■ Doc ument Or ganiz ation xii ■ Conv en tion s Use d xiii Symbol ic Conv entions xiii Typog ra phic Conv en tio ns xiii ■ Rel ated Do cum en tati on/ Trai ning xiii 1 4606 IP Telephone Descri[...]

Contents vi Issue 1 Ju ly 2001 4 Call Handling Features 4-1 ■ Introdu ct ion 4-1 ■ Confe rence 4-1 Adding another part y to a call 4-1 Adding a held call to the c urrent call 4-2 Droppin g the l ast person added t o the con feren ce ca ll 4-2 ■ Hol d 4- 2 Placi ng a call on hol d 4-2 Returni ng to the held cal l 4-2 ■ Mut e 4-3 Preve nting [...]

Contents Issue 1 July 2001 vii ■ Automa tic Int ercom 5-4 ■ Butt on View 5-5 View ing t he fe atu r e pr ogram med on a Line/Fea ture button 5-5 ■ Call Disp lay 5-5 ■ Call Forwar ding 5-5 Tempor arily s ending your calls to anoth er pho ne 5-5 Canceli ng Cal l Forward ing 5-6 ■ Cal l Pa rk 5- 6 Parking a cal l at yo ur exten sion 5-6 Retr[...]

Contents viii Issue 1 Ju ly 20 01 ■ Progr am Abbr evia ted Dialin g 5-13 Progr ammin g or re-pr ogramm ing a s ingle Abbre viated Di aling but ton on a Line/F eature b utton us ing th e Program featur e 5-13 Progr ammin g or re-pr ogramm ing a s ingle Abbre viated Di aling but ton on a Line/F eature b utton us ing an AD Ac cess C ode 5-14 ■ Rel[...]

Contents Issue 1 July 20 01 ix 7 IP Telephone Management Features 7-1 ■ Introdu ct ion 7-1 ■ Interpr eting Ri nger To nes 7-1 ■ Pers ona li zi ng You r Tele pho ne ’ s Ringing Patt ern 7-3 Select ing a perso nalized ring ing pat tern 7-3 ■ Interpr eting Indicato r Lights 7-3 ■ Testi ng Yo ur Ph one 7-4 Testi ng the t elepho ne ’ s li [...]

Contents x Issue 1 July 2001[...]

Issue 1 Ju ly 20 01 xi About This Document Purpose The DEFINI TY ® 4606 IP T elephone Us er ’ s Gu ide de scribe s the 4 606 IP T ele phone ’ s oper ation a nd functio nalit y . Intended Au dience This doc ument i s intende d for t elepho ne users who ha ve a 4 606 IP T elephon e at their de sks. It i s not intended to be a tec hnical referen [...]

About This Docum ent xii Issue 1 J uly 2001 Document Organization This g uide c ontain s the f ollowi ng ch apters: Chapter 1 , 4606 IP T elepho ne Descr iption Describes each eleme nt on the face of the te lephon e. Chapter 2 , Using Progr ammable Button s Explai ns how to progr am certa in Line/Fea ture butto ns for ad ditio nal functiona lity . [...]

Conv ent ions U sed Issue 1 Ju ly 2001 xiii Conventions Used This g uide uses the fo llowing te xt ual, sym bolic, a nd typo graphic conven tions to help you interpr et info rmation. Symbolic Conventions T ypographic Conventi ons This g uide us es the fo llowi ng typo graphic conven tions: Related Documentation/T r aining An onlin e, inte racti ve [...]

About This Docum ent xiv Issue 1 July 2001[...]

Issue 1 July 20 01 1-1 1 4606 IP T elephone Description Introduction This cha pter intr oduce s yo u to the layout of the 4606 IP T e lephon e. It pr ovides a descripti on for ea ch fun ctiona l butto n and o ther phone charac teristi cs. The 4606 IP Phone The 4606 IP teleph one is a mul ti-line phone w ith 6 L ine/Featu re buttons , 6 dedicate d f[...]

1-2 Issue 1 J uly 200 1 Match the num bered ca llout s on th e 4606 i llustr ation t o the de script ions below . 1. Display - The disp lay scr een h as two lin es of 16 c haracte rs each . Duri ng phone usa ge, the top line show s the name /ph one num ber you are callin g or the name /phone nu mber o f the person calli ng you ; while idl e, it dis[...]

Issue 1 July 20 01 2-1 2 Using Programmable Buttons Introduction Y our 4606 IP T el ephone has s ix Line /Featur e button s, some o f whic h are dedicate d to in comin g and o utgoing call s. The r emai ning L ine/Featu re bu ttons can b e progra mmed b y your T elephon e System Admi nistrato r to pr ovide additiona l phon e fu nctional ity . Progr[...]

2-2 Issue 1 J uly 200 1 IP T e lephone Features A vailable on Programmable Line /Feature Buttons Regardle ss of whether a sp ecific f eature is avai lable on a Line /Feat ure button , or via an Ac cess Code, yo u can fin d procedu res fo r all 46 06 IP T elep hon e features in Chap te r 5, “ IP T elepho ne Featur es . ”[...]

Issue 1 July 20 01 3-1 3 Using the Disp lay Screen Introduction The DEFINI TY ® 4606 IP T el ephone has a 2-li ne by 16 char acter disp lay (s creen) area loc ated a t the top third of the phon e. Wha t you see on the d isplay is control led by th e cur rent sta tus of t he phon e or b y selectio ns yo u mak e usin g Line/Fe ature butto ns, A cces[...]

3-2 Issue 1 J uly 200 1 Lower Display Li ne Line/Fea ture Button In formation Line/Fe ature butto n info rmation i dentif ies the l ine being used. Each of th e six Line/Fe ature butto ns is given a n alph abetic de signa tion of a thro ugh c (left colu mn) a nd d through f (right column) . Wh en the displ ay show s a= , it r epresen ts call i nfor[...]

Issue 1 July 20 01 4-1 4 Call Han dling Features Introduction Call - h and li ng f e atu r es a re t hos e you w o ul d us e w hil e a c all is i n pr ogre ss or whi le making a call . They a re tho se featur es which have a dedi cated p hone bu tton, such as: ■ Conferenc e ■ Hold ■ Redial ■ Speaker ■ Tr a n s f e r ■ Mute Each of the a[...]

4-2 Issue 1 J uly 200 1 Adding a he ld call to the current call 1. P ress . The curr ent li ne and the held l ine li ghts f lutter. 2. Press the line button o f the hel d call. 3. Press again. All pa rties are no w conn ected. Dropping the l ast person ad ded to the conference call Pre ss the Line/Feature button y our Sy stem A dminist rator ha s d[...]

Mute Issue 1 July 20 01 4-3 Mute During a n active call , the Mu te feature prev ents the pa rty w ith whom you are speaki ng from hearing you. This fea ture i s most c ommon ly us ed in conju nctio n with th e Speakerph one, bu t can b e used to hold an off-line con versat ion at any time d uring a cal l. Preventing the other pers on on the line f[...]

4-4 Issue 1 J uly 200 1 Plac ing a call wi thou t lif tin g the hand se t or using the Speakerpho ne with any feat ure 1. P ress . The Spe aker/Mut e indi cator above l ights and voic e contr ol is handled b y the s peaker. 2. P lace or answ er the cal l , or ac cess th e sel ected f eatu re. 3. Adjust the sp eaker vo lume if needed by press ing un[...]

Transfer Issue 1 July 20 01 4-5 T ran sf er The T ran sfer feat ure lets you tr ansf er a cal l from your telep hone to anothe r extensi on or outs ide numb er . Sending a call to ano ther telephon e 1. With the c all ac tive (or with on ly one h eld call and n o active calls) , press . The call is placed on ho ld and its a ssociat ed indicat or li[...]

4-6 Issue 1 J uly 200 1[...]

Issue 1 July 20 01 5-1 5 IP T elephone Features Introduction This cha pter cont ains procedure s for us ing DEFI NITY ® pho ne featu res. Depending on how y our 4606 IP T elepho ne was set up by yo ur Sys tem Adminis trato r , you can acces s some or all o f the featur es dis cussed in t his chapte r using Li ne/Fe ature but tons or Featur e Acce [...]

5-2 Issue 1 J uly 200 1 Wheth er your DEFINIT Y ® IP tel ephone system uses ac cess codes and/or f eature buttons, b e sur e to ch eck with your System Admi nistrato r to find out you r pho ne syste m ’ s sp ecif ic con figur ati on. Feature List The foll owing DEF INITY ® F eatures are des cribed in al phabetic order i n this chapt er: For in [...]

Abbrev iated D ialin g (AD ) Issue 1 July 20 01 5-3 Abbreviated Dialing (AD) The Abb reviate d Dialing (AD) fe ature lets you acce ss stor ed num bers for qu ick and ea sy dial ing. T he num bers st ored can be a c omple te or p artial te lephon e number , a trunk code (to a ccess an ou tside l ine), an exten sion or a fe ature A ccess Code . Y ou [...]

5-4 Issue 1 J uly 200 1 Automatic Callback The Auto matic Cal lback f eature sends y our p hone a priority ring, indicati ng the previo usly bus y or un answered extensi on you dialed i s now avai labl e. Note th at if you ini tiate c all forw arding af ter ac tivating Autom atic C allback , return ed calls (callb acks) ar e not f orwar ded, an d r[...]

Button View Issue 1 July 20 01 5-5 Button V iew The Butt on View feat ure lets you dis play the name of the f eature that ha s been progra mmed on any of y our telep hone ’ s Line/Fea ture (c all appea ranc e) buttons . V iewing the f eature progra mmed on a Line/Feature button 1. Press the but ton you r System Admin istrator has pr ogram med to [...]

5-6 Issue 1 J uly 200 1 Can cel ing C all Forw ar ding 1. If your S ystem A dmini strator has p rogram med one of the L ine/Feat ure buttons to repres ent Cal l Forward ing Cance l, pres s that b utton, or Dial the Ca ll For ward C ancel Ac cess C ode with the pho ne off-hook. The Lin e indica tor li ght goe s off a nd you hea r a c onfirmat ion to[...]

Call Pick up and Directed Call Pick up Issue 1 July 20 01 5-7 Call Pickup and Directed Call Pickup The Call Picku p featur e let s you ans wer a ca ll at your telephone for an other extensi on in you r ca ll pick up gr oup. Dire cted c all pic kup, if a vail able, lets you pick up a call for a specif ic exten sion e ven if tha t exten sion is not p[...]

5-8 Issue 1 J uly 200 1 Directory The Dir ectory feature a llows you to search a store d lis t of tele phone number s by keying in the name of the per son whos e numb er yo u want u sing the d ial pad. Initia lly , your directo ry will be se t up by your System Admi nistrato r to i nclude o nly those pho nes tha t are par t of your telep hone sys t[...]

Exclu sion Issue 1 July 20 01 5-9 Exclusion The Ex clusio n featur e allows multi -appear ance us ers t o preven t other multi-a ppearanc e us ers hav ing th e sam e extens ion from bri dging on to an e xisting call . Group Paging The Grou p Page featur e allows users make a nnouncem ents to group s of ph one stations by au tomati cally tu rnin g o[...]

5-10 Issue 1 J uly 2001 Internal Auto A nswer (Hand s Fr ee Answer) The Inter nal Auto Answ er (o r Hands- Free Answer o n Interco m) fea ture lets your Speaker phone -equippe d telep hone au tomatic ally g o off-hook to answ er in ternal call s. Answering int ernal ca lls automati cally 1. If your S ystem A dmini strator has p rogram med one of th[...]

Pause ( Durin g Abbrev iated Dialing) Issue 1 July 2 001 5-11 Leaving a message after dialing an e xtensio n (in response to a busy or coverage tone, no answer or Hold stat us) 1. If your S ystem A dmini strator has p rogram med one of the L ine/Feat ure buttons to re present Leave Word Call ing, p ress that button to init iat e leave word ca lling[...]

5-12 Issue 1 J uly 2001 Priority Calling The Prio rity Cal ling f eature le ts yo u plac e an i nternal c all with a dis tinctive ring (usual ly a 3 -burst ring) t o indica te you r call n eeds immedi ate atte ntion. Placing a p riorit y call 1. If your S ystem A dmini strator has p rogram med one of the L ine/Feat ure buttons to repres ent Pri ori[...]

Progra m Abbre viated Di aling Issue 1 July 2 001 5-13 Program Abbreviated Dialing T o be program mable for abbrev iated d ialing, a Line/ Feature button m ust be admin istered for the A bbrevia ted Dia ling fe ature. Note that two separ ate procedu res fol low for pr ogrammi ng Ab breviat ed Dial ing nu mbers — one for progra mming Lin e/Fea tur[...]

5-14 Issue 1 J uly 2001 8. T o en d progra mming, ha ng up by press ing or lif ting an d replac ing the han dset. Programming or re -programming a si ngle Abbrevia ted Dialing button on a Line/Feature button using a n AD Access Code Use this procedu re on ly if your Sy stem Admin istrator h as pr ogramme d an Abbrev iated D ialin g Acces s Code. Wr[...]

Release Issue 1 July 2 001 5-15 Release The Rele ase fe ature all ows an agent o n an ACD ( Automa ted Call Di aling) call to be relea sed from that c all. Thi s featur e is use d in conj uncti on with other ACD features . Ringer Off The Ring er Off featur e stops y our phone from ringin g. Use t his fe ature when you don ’ t want to be dis turbe[...]

5-16 Issue 1 J uly 2001 Send All Calls The Send All Ca lls featur e lets y ou tempo rarily s end you r calls to t he exten sion of a perso n desi gnated by the Sy stem Adm inis trator to answe r them whe n you canno t. Send ing all c all s (ex ce pt pr ior ity ca lls) immediately t o a coverage ex tension Y our T e lephone Syst em Adm inist rator m[...]

Stored Nu mber (View) Issue 1 July 2 001 5-17 Stored Number (V iew) The Stor ed Num ber fe ature le ts you disp lay: ■ The numb ers stored i n Abbr eviated Diali ng (AD) loca tions ■ The numb er you l ast dial ed V iewing eith er the last number dialed or a number st ored on an AD button 1. If one h as been pr ogramm ed by your Sy stem Admin is[...]

5-18 Issue 1 J uly 2001 Whisper P age (Activate) The Whi sper Page featur e lets y ou make an announ cemen t to a pe rson at another e xtensio n who is curr ently on a call ; only th e person being paged h ears the ann ounce ment. NOTE: If yo u have a headset other than tho se rec ommend ed (see C hapter 8) or a base unit/adap tor oth er than th e [...]

Whisper Pag e Ans wer Issue 1 July 2 001 5-19 Whisper P age Answer The Whi sper P age An swer featu re le ts you s peak with a p erson who pages you while yo u are on a ca ll. NOTE: If yo u have a headset other than tho se rec ommend ed (see C hapter 8) or a base unit/a daptor oth er tha n the M1 2LU Mod ular Ba se Uni t plugg ed into your 4 624 te[...]

5-20 Issue 1 J uly 2001[...]

Issue 1 July 20 01 6-1 6 Retrieving V oice Messages Mes sage R etri ev al Y our mes sage indi cator l ights whe n a cal ler has left you a mess age. B ecause voice m ail s ystems are a dministe red d ifferently am ong custo mers, c heck y our office proced ures for message re trieval . For exa mple, some telep hone user s may be auth orized to r et[...]

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Issue 1 July 20 01 7-1 7 IP T elepho ne Management Features Introduction This cha pter exp lains h ow to inter pret bot h the d ifferent rin ger tones you hea r and the telep hone ’ s indic ator light s. Also covered ar e testin g your telepho ne to be sure it is op erati ng proper ly , and p ersonal izin g your p hone ’ s ring ing pat tern. In[...]

7-2 Issue 1 J uly 200 1 Feedback (Handset ) T ones Meaning Busy --- --- --- L ow-pitch ed, rapid ton e ( repeated 60 t imes per minu te), signify ing th e numbe r dia led is i n use. Call Wai ting Ri ngback Tone ---_ A ringb ack t one with lower- pitch ed sig nal at the end ; indica tes th e exten sion cal led is busy and the ca lled pa rty has bee[...]

Person alizing Yo ur Teleph one ’ s Ringing Pa ttern Issue 1 July 20 01 7-3 Personalizing Y o ur T e lephone’ s Ringing Pattern The Sel ect Ring f eature lets you c hoose your own persona lize d rin ging pa ttern from amo ng eigh t different patt erns. Selecti ng a personalized r inging pattern With the p hone o n-hook, p ress . The curr ent ri[...]

7-4 Issue 1 J uly 200 1 Te s t i n g Y o u r P h o n e The T es t featu re le ts yo u verify th at your tele phone ’ s lights a nd dis play are operatin g pro perly . T esting the t elephone’ s lights and display With the p hone i dle, pr ess an d hold . The Lin e/Featur e indica tors light and the display lines e ach s how 16 shade d block s, [...]

Issue 1 July 20 01 8-1 8 Using a Headset or Specialized Handset Introduction This cha pter d escrib es the headsets and s pecia lized ha ndsets that a re compa tible with your IP telep hone. Ho w to oper ate a h eadse t is a lso cover ed. IP T elephone -Compatible Headsets Use any o f the fol lowin g heads ets wi th the 4600-Seri es IP T elep hones[...]

8-2 Issue 1 J uly 200 1 Operating a Hea dset Headset op eration must be admin istered by your System Adminis trator and requires either a n M12LU Modula r Ba se Unit ( PEC 31 24-022) or a 3124 -HIC: Attenu ation (he adset adap ter) Cor d (PEC 3124- HIC). For th e latest l ist of compa tible heads ets and ad apte rs, or f or orde ring info rmati on,[...]

Issue 1 July 20 01 9-1 9 T rou bles ho oting Introduction The DEFI NITY 46 00-Ser ies IP T elephones are re lativel y troubl e-free. The Bas ic T roubleshoo ting c hart pro vides th e most c ommon p roblems an end user mi ght encounter. The remaining p ages i n this chap ter provi de pro cedures for re settin g or power -cycling y our p hone, wh en[...]

9-2 Issue 1 J uly 200 1 Characte rs do not ap pear o n the D i splay sc reen See "Ph one doe s not a ctivate after conne cting it the first ti me" ab ove. Check th e power s ource to be sure your telephone is rec eiving power. Check al l lines into the phone to be su re it is prop erly c onnected. Perfor m the Tes t proce dure: with the t[...]

Basi c Tro ubl es hoo ting Issue 1 July 20 01 9-3 Echo, no ise or static when using a headse t; hands et operatio n works prop erly Check th e headset connec tion. If the con nectio n is secur e, verify that y ou are using an appr oved headset, b ase un it and/or ad apter , as desc ribed i n the l ist of approve d Ava ya Com municati on compatib le[...]

9-4 Issue 1 J uly 200 1 Resetting and Power Cycling the IP Te l e p h o n e Reset you r IP T elephon e when o ther Troubleshooti ng sug gestions do not correct the probl em. Use a Pow er Cycle wi th the a pproval of you r Sys tem Adm inistr ator only when a reset does n ot resol ve the problem . Resettin g your phone This b asic r eset pro cedure s[...]

Resetting and Po wer Cy cling th e IP T elephone Issue 1 July 20 01 9-5 Power cycli ng the phone Use the po wer cyc le with your S ystem Ad ministr ator ’ s a pproval only if t he bas ic or progra mmed res et proce dure can not be p erforme d or d oes not c orrect the problem : 1. Unplug the phone a nd plu g it ba ck in . The phon e conn ectio n [...]

9-6 Issue 1 J uly 200 1[...]