APC 3000 manual

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Bom manual de uso

As regras impõem ao revendedor a obrigação de fornecer ao comprador o manual com o produto APC 3000. A falta de manual ou informações incorretas fornecidas ao consumidor são a base de uma queixa por não conformidade do produto com o contrato. De acordo com a lei, pode anexar o manual em uma outra forma de que em papel, o que é frequentemente utilizado, anexando uma forma gráfica ou manual electrónicoAPC 3000 vídeos instrutivos para os usuários. A condição é uma forma legível e compreensível.

O que é a instrução?

A palavra vem do latim "Instructio" ou instruir. Portanto, no manual APC 3000 você pode encontrar uma descrição das fases do processo. O objetivo do manual é instruir, facilitar o arranque, a utilização do equipamento ou a execução de determinadas tarefas. O manual é uma coleção de informações sobre o objeto / serviço, um guia.

Infelizmente, pequenos usuários tomam o tempo para ler o manual APC 3000, e um bom manual não só permite conhecer uma série de funcionalidades adicionais do dispositivo, mas evita a formação da maioria das falhas.

Então, o que deve conter o manual perfeito?

Primeiro, o manual APC 3000 deve conte:
- dados técnicos do dispositivo APC 3000
- nome do fabricante e ano de fabricação do dispositivo APC 3000
- instruções de utilização, regulação e manutenção do dispositivo APC 3000
- sinais de segurança e certificados que comprovam a conformidade com as normas pertinentes

Por que você não ler manuais?

Normalmente, isso é devido à falta de tempo e à certeza quanto à funcionalidade específica do dispositivo adquirido. Infelizmente, a mesma ligação e o arranque APC 3000 não são suficientes. O manual contém uma série de orientações sobre funcionalidades específicas, a segurança, os métodos de manutenção (mesmo sobre produtos que devem ser usados), possíveis defeitos APC 3000 e formas de resolver problemas comuns durante o uso. No final, no manual podemos encontrar as coordenadas do serviço APC na ausência da eficácia das soluções propostas. Atualmente, muito apreciados são manuais na forma de animações interessantes e vídeos de instrução que de uma forma melhor do que o o folheto falam ao usuário. Este tipo de manual é a chance que o usuário percorrer todo o vídeo instrutivo, sem ignorar especificações e descrições técnicas complicadas APC 3000, como para a versão papel.

Por que ler manuais?

Primeiro de tudo, contem a resposta sobre a construção, as possibilidades do dispositivo APC 3000, uso dos acessórios individuais e uma gama de informações para desfrutar plenamente todos os recursos e facilidades.

Após a compra bem sucedida de um equipamento / dispositivo, é bom ter um momento para se familiarizar com cada parte do manual APC 3000. Atualmente, são cuidadosamente preparados e traduzidos para sejam não só compreensíveis para os usuários, mas para cumprir a sua função básica de informação

Índice do manual

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    AIS ® 3000 10-3 0kV A 208V Site Pr eparation and Installatio n Manual[...]

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    AIS ® 300 0 10-30k V A 208 V Si te Pr ep arat ion an d Inst al latio n Manua l IM POR T AN T SAF ETY IN STRU CTIO NS – SA VE T HESE INSTRU CTION S This manual co ntains i mport ant i nstr uctio ns for the ISVT se ries th at shoul d be follow ed d u rin g in stallat ion and mainte na nce o f the UPS an d ba tt e r ie s. ww w .apc.com w ww .apc.co[...]

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    Con tents AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 i Intro duction .. ....... ........ .... ........ ....... ....... ..... ....... ..... 1 Gene ral Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Warning/ note symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

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    ii AIS ® 3000 10-30kVA , 208V, S ite P repar ati on and Installa tion M anua l – 990 -1957 Floor An choring Prepar ation . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Dril ling fl oor holes fo r f loor an choring . . . . . . . . . . . . . . . . . . . 15 Hole positi ons for floor anc hors (s tand-alone En closures) . . . . . 15 Opera t i[...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 iii Com munication Wirin g to EPO and O ptional Equipm ent . . . . 36 Pin conn ectio n s J 106 (X R E n clo s ure) and J 108 ( EPO) . . . . . . . 37 Pin conne ctio ns J106 ( UPS) to J200 (XR Enc losure - optio n ) . . . 37 XR Enclos ure, AP C MBP, a nd Generat o[...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 1 Intr oduc tion W elcome to the Site Preparation and Installation Man ual for the AIS ® 3000. This m anual co ntain s information on how to prepare your site for the installation of the UPS an d optional APC equipment (also available at www .apc.com) and instr[...]

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    2 AIS ® 3 000 10- 30kVA , 208V , Site Pre para tion and Installati on Manua l – 990 -1957 Gene ral Sa fety Instruc tions This guide contains important instructions that should be followed when handling the UPS, Battery Enclosure s, and Batteries. W arn ing/ note symb ols Envi r onme ntal symb ols W ARNING! Risk of electric shock. CAUTION! Read t[...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 3 UPS Family Range a nd Compone nts 13.8 5in/352m m Encl osur e s 20.5 9in/523m m Encl osur e s 1 0 / 1 0 0 B a s e - T P r o b e A P9 61 9 Ne tw or k Ma na gem e nt C ar d E M ! R e s e t O u t p u t P w r Z o n e 1 0 / 1 0 0 M o d e l : S e r i a l : B A T T E[...]

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    Intr oduction – UPS Family Range an d Components 4 AIS ® 3 000 10- 30kVA , 208V , Site Pre para tion and Installati on Manua l – 990 -1957 Sys tem sizes , part nos., numb er of Batt er y Mod ules a nd weight s Part number co ding: He ight ( ident ica l for a ll Enc los ure size s) 58.66in /1490mm Depth ( ident ical for all Enclosur e sizes) 33[...]

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    Intr oducti on – UPS Famil y Range a nd Componen t s AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 5 Battery Module One Battery Module consists of 4 Battery Units (shipping in the UPS Enclosure). Con dui t Box Front Panel over view Mo del: S e r i a l : BATT ERY UNIT Mo del: S e ri a l : B ATT ERY UNIT Mo[...]

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    Intr oduction – UPS Family Range an d Components 6 AIS ® 3 000 10- 30kVA , 208V , Site Pre para tion and Installati on Manua l – 990 -1957 St abi li zing B rack et Always install the S tab ilizing Brackets on the 13.85in/352mm En closure (shipped with the UPS) to enhance the stability of the Enclosure. If the Enclo sure needs to be moved after[...]

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    Intr oducti on – UPS Famil y Range a nd Componen t s AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 7 User interf ace  Display: user-control interface used to configure the fu nctionality , m onitor the system, set alarm thresholds, and to provide a udible and visual alarm s.  Network Manage ment Car[...]

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    8 AIS ® 3 000 10- 30kVA , 208V , Site Pre para tion and Installati on Manua l – 990 -1957 Opti ons Extended Run Battery Enclosure (XR Enclosur e) and Battery Module XR Enclosur e weights: 2 Batt ery Modul es 903.3l bs / 410.8k g 6 Batt ery Modules (4 of t he modules are shipp ed sepa ratel y on a p allet) 1747.8 lbs / 794.8 kg M o d e l : S e r [...]

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    Intro ductio n – Opti ons AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 9 Part Numbers for XR E nclosur es Part Number for Battery Module M ainte nanc e By pas s Pane ls w ith P ower Distr ibutio n C apab ility Battery Module weight 4 unit s = 1 Batter y Module 4x52.8l b / 4x24kg XR Enclosur e Enclos ure [...]

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    Intr oduction – Options 10 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 The Mainte nance Bypass Panel pr ovides o vercurrent protection to the entire UPS syste m. It is also used to bypass th e utility power around the UPS instead o f thr ough the system, e.g. when UPS maintenan ce is carried out. Floor [...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 11 Site Pr eparation (UPS and XR) Ins tallatio n Space Requir eme nts Clear ance fo r 20.59i n/523m m Enclosures *) All physical installations must comp ly with NEC 1 10.26. Allow for en ough working space behind the Enclosure for e lectrical work to be carri ed[...]

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    Site Prepara tion (UPS an d XR) – I nstal lation Sp ace Requir ements 12 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Cle arance for 2 0.5 9in/52 3mm Encl osures in insta llation s in cludin g a n XR E nclosu r e *) All physical installations must comply with NEC 1 10.26. As f loo r anc horing is car rie[...]

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    Site Preparation (UPS and XR) – I nstalla tion S pace Req uirements AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 13 Clear ance for stand-a lone 13.85i n/352m m Enclosures *) All physical installations must comp ly with NEC 1 10.26. (C) (A) (D) Stabilizing B racket, left and right UPS Conduit Box (F) (B) [...]

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    Site Prepara tion (UPS an d XR) – I nstal lation Sp ace Requir ements 14 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Cle arance for 1 3.8 5in/35 2mm Encl osures in insta llation s in cludin g XR Encl osures *) All physical installations must comply with NEC 1 10.26. (E) (A) (D) UPS XR Conduit Box (F) (G[...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 15 Floo r Anchor ing Pr epar ation Dri llin g floo r hole s fo r floo r an cho ring Hole posi tions f or floo r ancho rs (st a nd -alon e Encl osu r es)  Refer to this drawing for flo or anchor positions for 20.59in/523mm Enclosures.  Refe r to this d rawi[...]

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    Site Prepara t i on (UPS an d XR) – Floor Anch oring Prep aration 16 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Recom mende d mini mum num ber of fl oor bolts pe r Encl osur e : 4 (1 in each cor ner). Recommended floor bolt size: 5 /16in/8mm. Floo r Anchor in g proce dure de scri bed in the Insta llati[...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 17 Operating Envir onment Operat ing condit ions Heat diss ipat ion Aud ible no ise Install the UPS in an indoor , temperature-controlle d area, free of conductive contaminants. T em perat ure Range: 32° to 104°F / 0° to 40 ° C Keep V ent ilat ed Front- to-R[...]

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    Site Prepara t i on (UPS an d XR) – Operatin g Environmen t 18 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Recommended s our ce connections The UPS must be s u pplied from a 208Y/120V 4 W + GND 6 0Hz s ource. CAUTION! V erify clockwise phase-rotation (L 1, L2, L3 ) and make sur e a neutral co nnection i[...]

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    Sit e Prepar ation (UPS and XR) – O pera ting Envi ronment AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 19 R eco mm end ed cu rrent protec ti on Note 1: If the available fa ult current of the installation is be l ow 30kA, a lower kAIC-rated breaker can be used . Note 2: For breaker settings, re fer to be[...]

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    Site Prepara t i on (UPS an d XR) – Operatin g Environmen t 20 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Minimum setting of br eakers for 10kVA UPS No te 1: Fo r the output value, the short-circuit-level is indicated. Minimum setting of br eakers for 15kVA UPS No te 1 : For the output value, the short[...]

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    Sit e Prepar ation (UPS and XR) – O pera ting Envi ronment AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 21 Minimum setti ng of br eakers f or 20kV A UPS Note 1 : For the output value, the short-circuit-level is in dicated. Minimum setti ng of br eakers f or 30kV A UPS Note 1: Fo r the output value, the s[...]

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    Site Prepara t i on (UPS an d XR) – Operatin g Environmen t 22 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Recomm ended phas e-conductor sizes [AWG] for a 8 6°F (30°C) tem peratur e envir onment ) EPO sw itch wiring The UPS mu st be connected to eith er a dry conta ct or a 24V DC Emergency Po wer Off [...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 23 Basic Wir ing Overview APC recommends that you request a wiring diagram fro m th e electrician after co mpleted electrical installation. A wiring diag ram is useful fo r subsequent service and trou bles hooti ng. EPO Maintenance Bypass P anel (Optional Equipm[...]

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    24 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Site Pr ep aration Checklist System components. Have you – Sit e Prepar ation. Have you – A rriva l Pr e parat ion. Ha ve yo u – 5 dete rmined mini mum battery runtime re quire ment bas ed on load (kW and kV A) and sel ected the correc t APC XR Enclosur[...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 25 Electrical Inst allation Fr ont P anel Re mova l  T o remove a Fron t Panel, use a coin or similar , an d turn the 2 bla ck lock devices o n either side of the Display in direction of each other to vertical level.  Pull the Front Panel o utwards to dise[...]

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    Elect rical Inst allatio n – Front Pan el 26 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Ins talla tion  T o install a Front Pan el, insert the two guide taps p ositio ned at th e bottom of the Front Panel into the two slots at the b ottom of the Enclosure.  Push the Front Pan el against the Enclo[...]

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    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 27 T otal-Power -Off Pr oc edur e  Set the DC disconnect switch on the XR Enclosure (if available) to the OFF position.  Remove all batteries from th e system , or , alternative ly , pull out all batteries to the red disconnect line shown on th e battery .[...]

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    Elect rical Inst allat ion – T otal-Power -Off Pr ocedur e 28 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 W ARNING! Correct lock-out procedures a t utility/mains breaker mu st be followed. If n ecessary , install a padlock.[...]

  • Página 37

    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 29 Syst em-Electr ical Information W ARNI NG! All electrical power and power control wiring must be installed by a qualified electrician, and mu st comply with local and national r egulations for maximum power rating. UPS ratings 10 kV A 8 kW 15 kV A 12 kW 20kV [...]

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    Elect rical Inst allatio n – System- Electri cal In formation 30 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Sour ce c onnections W ARNING! The UPS must be s u pplied from a 208Y/120V 4 W + GND 6 0Hz s ource. CAUTION! V erify clockwise phase-rotation (L 1, L2, L3 ) and make sur e a neutral co nnection i[...]

  • Página 39

    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 31 Wir in g Make sure the UPS is in its location of use before wiring b egins. CAUTION! V erify c lockwise phase-ro tatio n (L1, L2, L3) and ma ke sure a neutral connectio n (N) is present. Po wer t er mina l lu g diame ter: mi nim um 0. 2in/6m m. T o rque value[...]

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    32 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Input/Out put Wiring – S ingle Mains (defaul t ) The UPS is designed for both single (default) and dual mains installations. Carry out th e T o tal P ower Off Pr oced ur e, and follow the b elo w steps to install the UPS in a single-mains installation. Wiri[...]

  • Página 41

    Elec trical I nstal lati on – In put/Output Wiring – Single Mai ns (d efault) AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 33  Punch 2 holes in the marked areas o f the Conduit Box bottom to fit the size of th e conduit pipes.  Attach the Conduit Box bottom to the Enclosure, using (4) M4x13 screw[...]

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    34 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Input/Output Wiring – Dual Mains The UPS is designed for sin gle mains installation as default. Carry out the T o t a l Power Off Pr o cedur e, and follow the be low instru ctions to insta ll the UPS in a dual-mains installation Wiring pr ocedur e - d ual m[...]

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    Elec trical Instal lati on – In put/Output W iring – Dual Mai ns AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 35  Punch 3 holes in the Conduit Box bottom to fit the size of the conduit pipes.  Attach the Conduit Box bottom to the Enclosure, using (4) M4x13 screws.  Install conduit pipes in the[...]

  • Página 44

    36 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Comm unication Wi ring to E PO and Optional Equip ment EPO switch must be connected to a NEC Class 2 wirin g. Use only 28-16A WG coppe r wire for th e connec tion of the Em ergency Power Off (E PO) and other optional equipment. Keep all other wiring and unins[...]

  • Página 45

    Elec trical Inst allatio n – Communicat i o n Wiring to EPO and Opti onal AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 37 Pin connections J106 (XR Encl osur e) and J10 8 (EPO) Pin connections J106 (UPS) to J200 (XR En closur e - opti on) Pin s 1 thro ugh 4 are for batt er y me asur emen t ( onl y ap plic[...]

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    Elect rical Inst allat ion – Co mmunicat ion Wiring to EPO and Opti onal Eq uipment 38 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 XR Encl osur e, APC MB P , and Generator Co ntr ol wiring Pins 1 through 4 are f or battery measureme nt (only applicable to APC XR Enclosures). Pins 5 through 6 are f or ex[...]

  • Página 47

    Elec trical Inst allatio n – Communicat i o n Wiring to EPO and Opti onal AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 39 Pin connections J108 (for EPO wi r ing options) Connect the EP O cable, using one o f the following 4 wiring co nfigurations. See EPO wi ri ng opti ons for setup . 1 2 3 4 5 6 J108 EP[...]

  • Página 48

    40 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Gener al Char ge Se tting The general char g e setting is set to 100% as default. From the Display it is p ossib le to adjust the ch ar g e levels to 75%, 50%, 25%, 10% and 0 %. If the ch ar g e limit input is active (J106, pins 7,8) the UPS will reduce the m[...]

  • Página 49

    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 41 Leveling F eet Setting the l eveling fe et Set the leveling feet to ensure the UPS is h orizontal when it is in its final operating p osition. Use a 13/ 14-mm wrench ( shipped with UPS) to adjust all 4 leveling feet from front to b ack, and left to right, unt[...]

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    42 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Floor Anchor ing (option) Flo or anc horing of stand -alon e syst ems In seismic area s , it is recommen ded that the installation be bolted to the floor , and that the batteries be secured in the Enclosur e by the Battery Secu ring Brackets.  For floor an[...]

  • Página 51

    Elect rical In stallat ion – Fl oor Anch oring (opti on) AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 43 Battery securing Attach two Battery Securing Brackets pe r Battery Module in such a way that one bracket secures two Battery Units.  Insert the two tab s of the Battery Securing Bracket into th e s[...]

  • Página 52

    44 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Wiring V e rification Pr ocedur e Use follo wing procedure to verif y that the UPS has been wired properly: Do no t conn ect batteries in the UPS. 5 1. If yo ur installation includes an XR Enclosur e, make sure that the DC brea ker (if available) is in the OF[...]

  • Página 53

    Elect r i cal In stallatio n – Wiring Ve rificatio n Procedure AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 45 If a pr obl em occu rs, p hone Custom er Su pport at ( 1) (800 ) 800 -4272 ( US an d Can ada). Refer to re ar cove r for cont act numbers in o ther coun tries. 5 10. Reinstall all wiring access [...]

  • Página 54

    46 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Installa tion Site C hecklis t This check list should be com pleted by the electrician after the wiring h as been completed : Inst alle d at (co mpa ny na me, da te, cont act )__ ______ ______ ______ _______ ______ ____ _____ Name and te leph one nu mber of e[...]

  • Página 55

    AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 47 LIMITED F ACTOR Y W ARRANTY The limited warranty pro vided by American Power Conversion Corporation (“A PC”) in this Statement of Limited Factory W arr anty applies only to Products you purch ase for your commercial or indus trial use in the ordi nary cou[...]

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    Elect rical I nstallation – L IMI TED FACTORY WARRANTY 48 AIS® 3000 10 -30kVA, 2 08V, Sit e Prep aration and Insta llation Ma nual – 990 -1957 Dra wing s, d escript ions APC warrants for the W arranty Period and on th e terms of the W arr anty set forth herein that the APC Product will su bstantially conform to the descriptions contained in th[...]

  • Página 57

    Elec trical Inst allati on – LIMITED FACTORY WARRANTY AIS® 3000 10-30kVA, 208V, Site P r epar ation and I nstal latio n Manual – 990-1 957 49 SERVICE IN CONNECTIO N WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN L IEU OF ALL OTHER WARRANT IES AND RE MEDIES. THE WARRANTIES SET FORTH ABOV E , CONSTITU TE SOLE LIABI[...]

  • Página 58

    *990-1957* APC W orld wide Cust omer Support Cust ome r sup port fo r this o r any othe r APC pr oduct i s avail ab le a t no c harge in an y of the foll ow ing w ays: • V isit the APC W eb site to access documents in th e APC Knowledge Base and to s u bmit customer supp ort req uests . – www .apc.co m (Corporate Headqu arters) Connect to local[...]