AltiGen comm AltiTouch 500 manual

AltiTouch 500 ™ Manual Revise d 03/ 2004 4290 -0002- 5.0[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not kn ow of any telecommu nications system that is immune to this type of cr iminal activity. AltiG en Communicati ons, Inc. will not accept liability for any damages, including long distance [...]

AltiTouch 500 M anual i Contents C o n t e n t s .......... ......... ............. ......... .. i W a r r a n t y ......... ......... ............. ......... .. v I m p o r t a n tS a f e t yI n s t r u c t i o n s ........ ...... ........ ....... v i C HAPTER 1 O v e r v i e w ......... ............. ......... ........... 1 I n t r o d u c t i o [...]

AltiTouch 500 Manual ii Adjusting Speaker phone Receiver Vo lume . . . . . . . . . . . . . . . . 12 Receiving a Call Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Switching Between the Handset and the Speakerph one . . . . . . 13 Switching Between the Headset and the Speakerpho ne. . . . . . . 13 Switching Between the Handset [...]

AltiTouch 50 0 Manual iii C a l lF o r w a r d i n g ........ ...... ........ ...... ........ .3 5 F e a t u r eT i p s ..... ......... ........ ...... ........ ....3 5 U s i n gD i s t r i b u t i o nL i s t s .......... ......... ..... .......3 6 D y n a m i cM e s s a g i n g ....... ........ ......... ..... .......3 7 Z o o m e r a n g ...... .[...]

AltiTouch 500 Manual iv[...]

AltiTouch 50 0 Manual v Warranty What The Warranty Covers AltiGen Communi cation s warrant s its ha rdware p roduct s to be free from defects i n mat erial and work manship du ring the w arranty p eriod. If a pr oduct p roves to be de fective in m aterial or workma nship dur ing the w arranty peri od, AltiG en Commu nicati ons will, at its sole op [...]

vi AltiTou ch 500 Manu al 1. Take or ship the produc t (shipment pr epaid) to your Al tiGen dist ributor or to Alti Gen Commu nications, Inc . All material s being ret urned to AltiGe n must have an associate d RMA numbe r. RMA numbe rs are issued by Al tiGen Cust omer Serv ice and can be obtai ned by cal ling 1-888- ALTIGE N (258-44 36) or faxi ng[...]

AltiT ouch 500 Manu al vii 5. Do not plac e this prod uct on an un stable cart , stand, or ta ble. Ser ious dama ge may resul t if the prod uct falls. 6. Slots or openi ngs in the cab inet and th e back and bo ttom are provi ded for vent ilation to protect the phone fro m over heatin g. These op enings m ust not be blocked o r cover ed. The pr oduc[...]

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AltiTouch 500 Manual 1 C HAPTER 1 Overview Introd uction Congratul ations on the purchase of your new telephone. It has been manufactured to very high quality standards for convenient and reliable service. This teleph one can be used wi th “Call Identificatio n (Caller ID) Service” that is provided by the AltiGen pho ne system. When use d with [...]

AltiTouch 500 Manual 2 1. LCD disp lay 2. Hook swit ch 3. Telepho ne keypad 4. Volume - to adjust receiver volume for handset, speaker, and headset 5. Messa ge li ght - visual messag e waiting in dicator 6. button - to adju st L CD contr ast 7. In Use - line in use in dica tor 8. ! - to review upward from the oldest caller ID record 9. " - to [...]

AltiTouch 500 Manual 3 Parts Checklist Remember to s ave your sales r eceipt in case you ev er need warrant y service. Check to make s ure your pa ckage incl udes the items des cribed below : 1. Telephone Base/Wall Mount Bracket 2. AC/DC Adapter 3. Telephon e Handset 4. Hand set Cord 5. Telephon e Line Cord 6 . K e yC a r dI n s e r t( 2 ) Make sur[...]

AltiTouch 500 Manual 4[...]

AltiTouch 500 Manual 5 C HAPTER 2 Installation These steps describe p rocedures for installin g and configuring the AltiTouch 500: 1. Plug one end of t he flat t elephone line co rd into the line jack on the back of the p hone where it is labeled TE L . LINE a n dp l u gt h eo t h e r end into your modular t elephone wall jack. 2. Connect the AC ad[...]

AltiTouch 500 Manual 6 When the phone is powered up for the first time, the display flashes “ SELECT LANGUAGE ”a n d “ >1 = ENG 2=ESP .” To select English ,p r e s st h e 1 button. To select Spanish ,p r e s st h e 2 bu tton. Then, press th e Dial / Enter button to confirm the selectio n. 6. Program your area code a. After selecti ng the[...]

AltiTouch 500 Manual 7 7. The display indicates the “ OUTSIDE ACCESS? ”p r o m p t . a. If you don't need to dial a number to access an outside line, press the Dial / Enter b u t t o n a n dg ot o St ep 8 . b. Alternatively, enter the trunk access code (up t o 4 digi ts), press the Dial / Enter b u t t o n a n dg ot o St ep 8 . c. If you e[...]

AltiTouch 500 Manual 8 phone shoul d then have two round plasti c holes that can be used to hang y our phone on the wall. Figur e 3. Wall Moun ting - Back Vi ew 2. Use the two round h oles to hang th e phone on t he wall pl ate on your wall. Figur e 4. Wall Mountin g - Side View Imp ortan t: If you do not wish to mount your phone on the wall, th e [...]

AltiTouch 500 Manual 9 C HAPTER 3 Configuring Phone Settings Choosing Tou ch Tone or Pulse Diali ng The switch to select tone or pulse dialing is on the rear side of the phone. Set the switch to TO NE fo r tone dia ling or se t the sw itch to PULSE for pulse diali ng. Imp ortan t: If you are not sure h ow to set your phone, make a t rial call with [...]

AltiTouch 500 Manual 10 Notes • In ord er for t he int erc om fe atu re to wor k, the E nable Loop Current Break option sh ould be s ele cted in Triton T runk Con figuration dialog box in AltiWare Administrator. Enabling this parameter allows the AltiTouch 500 t o disconnect the speaker automacally when th e remote end hangs up.[...]

AltiTouch 500 M anual 11 C HAPTER 4 Phone Funct ions Making a Call 1. Pi ck u p the Handse t or pre ss the Speaker button, an d liste n for a di al tone. 2. Usin g the Keypad , dial the desired telephone nu mber. The number you are dialing will appear on the display as you dial. When making a call or talki ng on the phone, t he “ In Use ” light[...]

AltiTouch 500 Manual 12 Adjusting Handse t Receive r Volume When the phone is connected, the volume for the handse t can be adjusted from lev el 1 to 4 . To adjust the handset receiv er volume: 1. Lift the handset and listen to the dial tone. 2. Press t he ri ght side of the Volume button to increase the r eceiver volume. Press th e left side of th[...]

AltiTouch 500 M anual 13 Receiving a Call Waiting Call If single call w aiting or m ultiple call waitin g is enabled in the line and you are on a call whe n another caller call s your phon e number, you will hear a “beep” indi cating there is another call c oming in. To answer the w aiting call and/or switch between calls: 1. Press and release [...]

AltiTouch 500 Manual 14 3. When you are finished with the convers ation, press the Goodbye button, and the call will be disconnected. Switching Between the Handset and the Headset To switch a call b etween the Hands et and the Speak erphone during a conversation : 1. While talk ing on the handset, press the Headset button t o activate the headset. [...]

AltiTouch 500 M anual 15 Putting a Cal l on Hold The Hold button allows you to place a call on “HOLD” without disconnecting the call. When a call is on hold, you may hang up the handset without disconnecting the call. Note: Call er wil l not h ear m usic w hen a c all is h oldi ng on th e phon e. 1. Press t he Hold button and the current call w[...]

AltiTouch 500 Manual 16 1. Pr ess the Sa ve b u t t o nw h e nt h ed i s p l a y shows no caller's number or name. The “ SAVE TO? ” prompt appears on the disp lay. 2. Press t he Directory but ton , the “ ENTER N UMBER> ”p r o m p t appears on the display. 3. Use th e keyp ad to ent er th e tele phone number, including trunk access c[...]

AltiTouch 500 M anual 17 Using t he Key pad to Enter a Name You can program t he name for direct ory entries an d memory button s using the telephone keypad. Wh en a telephone but ton is pressed during programming, a number or character is displayed alternatively in the followi ng order: Dialing Teleph one N umbers fr om the D irectory You can sear[...]

AltiTouch 500 Manual 18 1. Press t he Directory button. 2. Press an d ho ld the Delete button for four to five second s until “ DELET E ALL? ” appears. All entries in the directory are permanently erased. Storing a New N umber and Name in the Memor y Buttons The AltiTouch 500 has 7 programmable m emory butto ns. (The fir st 3 butt ons - Menu , [...]

AltiTouch 500 M anual 19 6. When the desired character is displayed, you can enter the next character. 7. If you have to us e the same button to enter the next ch aracter, press the $ button to mo ve the cursor to the next pos ition and enter the next character. 8. If you will use a differen t button to enter the next character, simply press that b[...]

AltiTouch 500 Manual 20 The date and time inform ation is automatically received. If the call came from a different time zone, it will st ill show the tim e in your area. Ther e is a synchronized real-time clock on the display when the telepho ne is not in use. The total nu mber of calls that ar e saved in the Cal l Memory is display ed after the ?[...]

AltiTouch 500 M anual 21 Calling Ba ck a Number From t he Caller ID Lis t To call back a n umber from the Caller ID lis t: 1. Press t he ! button o r the # button until the numbe r you want to call is displaye d. 2. Press t he Dial / Enter button. The number is dialed automatically. The area code is no t dialed when it matches the area cod e stored[...]

AltiTouch 500 Manual 22 Message Ind ication The Mes sage in dicator flash es to indicat e a message(s ) in the extensio n’s voice mailbox, if message w aiting is enab led in this lin e. When you hav e messages waiting i n your voice mailbox, an envelope- shaped Voice Mail Waiting icon “ ! ” will flas h on the L CD. Clearing the Me ss age Wait[...]

AltiTouch 500 M anual 23 1. Basic reset — Disconnect the teleph one line cord from the p hone. — Disconnect the AC adapt er from the p hone. —P r e s s t h e " butto n or the $ butto n two ti mes. Wait for 10 seconds; — Reconnect the t elephone line cor d and the AC adapter to the phone. — Follow the installation procedures to select[...]

AltiTouch 500 Manual 24 • Check all line cord connect ions at the wall jack and at the telephone. • If the line does not enable caller I D, this service cannot receive caller ID information. Make sure that the AltiG en phone system has activated it in y our line and t he caller ID for mat is either S DMF or MDMF. • The phone r eceives call in[...]

AltiTo uch 500 Ma nual 25 C HAPTER 5 Using the AltiGen Voice Ma il System This chapter describes the features and functions in the AltiGen Voice Mail System, the voi ce messaging subsystem of the AltiWar e/ACM system. Th e AltiGen Vo ice Mail System includes basic voice mail functions and mo re sophisticated features such as an interface wi th emai[...]

26 AltiT ouch 500 Man ual To login from another station or as a virtual extension: Press ### , f ollow ed b y you r extens ion number , followed by you r password . Remote Login For remote login from ou tside the office: Dial your company pho ne number and during the Auto Attendant/IVR greeting, pres s # ,f o l l o w e db yy o u r extension number [...]

AltiTo uch 500 Ma nual 27 About Passwo rds A valid pass word must be 4 to 8 dig its (number s or letters A-Z) in length and cannot be the same as its extension number. Basic passwo rd patterns, such as repeated digi ts (1111), con secutive digi ts strings (1 234), or digits that match the extension (Ext. 101 using 1 01 2, 9 101 , 101 01, etc .) are[...]

28 AltiT ouch 500 Man ual If you leave a voicemail message and press # for deliv ery options and then # to send it, y ou are given t he option to retu rn to the A uto Attendant/IVR to tr y othe r exte nsi ons . AltiGen Voice Mail System Main Menu Option s Once you’ve succes sfully logged into the AltiGen Voice Mail Sys tem, you are presented wi t[...]

AltiTo uch 500 Ma nual 29 •3 t o s a v e • 4 to forward a copy of the message with an introduction • 5 to call the sender This is the Zoomerang feature descri bed on page 38. Press *** to disconnect from the call and retu rn to the AltiGen Voice Mail System. The sender ’ s caller ID information is automatically captured by the AltiW are/ACM[...]

30 AltiT ouch 500 Man ual Sendin g Message s To send a mes sage: 1. At the M ain Menu, press 3 . 2. Record your message and press # when finished. If you n eed to re-record th e message, press * when prom pted. 3. Select a destination b y entering on e of the fo llowing: • destinat ion extensi on number • # to enter destin ation ext ension by n[...]

AltiTo uch 500 Ma nual 31 To place a cal l, press # at the Main Menu, then dial t h en u m b e ro r extension . For external nu mbers, dial the trunk access code (e.g., 9 or 8) and any lo ng distance prefix such as 1 and area code. Press ** * to disconnect fr om the call and return to the AltiGen Voice Mail Sys tem. Personal Options Personalize you[...]

32 AltiT ouch 500 Man ual The follo wing opt ions, 4 and 5 , are available only when Multiple Ca ll Waiting is enabled for your extension. See “Mu ltiple Call Waiting” on page 8. These features both require activation as discussed in the preceding paragr aph. • 4 to record an Initial Greeting . Callers will hear the Initial Greeting when plac[...]

AltiTo uch 500 Ma nual 33 Using Message Notification When you’re away from your desk, you can use the Message Notification function to alert y ou about incoming mes sages. Wh en a caller leaves a message i n your voi ce mailbox, t he syst em calls the ex tension, p hone number or pager that you desi gnate—the deliver y phone number. The AltiGen[...]

34 AltiT ouch 500 Man ual — 3 to setup your own no tification schedule The AltiGen Voice Mail System w ill prompt you for the activate and deactivate times. If the hour digit is “1” i n the case of one o’clock for example, pr ess # after the entry. Alw ays enter two digits for minutes. The AltiGen Voice Mail System will o nly accept 10 minu[...]

AltiTo uch 500 Ma nual 35 Reviewing Schedule d Re minder Calls If a scheduled r eminder call has no t been delivered, ther e is an additio nal option on the Reminder Cal l menu; you can press 1 to review schedu led reminder calls. Call Forwardi ng You can configure Call Forw arding from your phon e or from a remote location by dialing into th e Alt[...]

36 AltiT ouch 500 Man ual Using Distributi on Lists Distribution li sts provid e a way t o use a sin gle destinatio n number to send messages t o a group of p eople. You can se nd or forward a mes sage to a lis t just as you wo uld to an ext ension. When you s end a messag e to a list, it is sent to everyone on the list. You can create up to 100 di[...]

AltiTo uch 500 Ma nual 37 •T o add members, press 1 ,t h e nf o l l o ws t e p s3a n d4i nt h e immediately preceding procedur e, Creating a D istributio n List. •T o delete members, press 2 . When prompted, enter the member number yo u want to delete. For extens ions, enter the extension numb er. U se 01 or 02 , follo wed by the list number, t[...]

38 AltiT ouch 500 Man ual Zoomerang The Zoomeran g feature enabl es the user to list en to message s in the AltiGen Voice Mail System, ma ke calls to the parties who left the messag es, an d then return to the AltiGen Voice Mail System (like a boomerang ). For example, this feature can allow a traveler to return calls for all messages wit h one cal[...]

AltiTo uch 500 Ma nual 39 system cannot retu rn the call. Please check with y our System Admin- istrator for your toll restrictions.) • # to send the mess age After pressing 2 , the caller is asked to leave a call back number beginning with the area code. To notify your callers of this option, yo u may want to mention th e option to leav e a call[...]

40 AltiT ouch 500 Man ual • A replay of the m essage. • A prom pt for you to pr ess 1 to keep the message or 2 to delete it.[...]

AltiTo uch 500 Ma nual 41 Appendix A - User R eference Basic Phone O peration . FUNCTION KE Y SEQUENCE Do Not Disturb Pre ss #33 Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, press th e Speaker but ton o r pr ess th e Headset button. Hold During a call: Press HOLD button to put current call on ho[...]

42 AltiT ouch 500 Man ual AltiServ Feature Codes # # < p w d > ..... .......... ........ L o gi nt ov o i c em a i la ty o u ro w ns t a t i o n # # #< e x t >< p w d > .. ....... ........ L o gi nt ov o i c em a i la ta n o t h e rs t a t i o n AltiGen Voic e Mail System Quick Fea tures # 1 1 ......... .......... ....... . G r e [...]

Appendix A - User Reference AltiTo uch 500 Ma nual 43 # 2 6 ........ .......... ....... ... S t a t i o nL o gO u t( P hone must be onhook) # 2 7 ........ .......... ....... ... S t a t i o nL o gI n( P h o n em u s tb eo n h o o k ) # 3 2< a c c tc o d e > .................E n t e rA c c ount Code (before dialing) FLASH but ton #32 <ac ct[...]

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Index AltiTo uch 500 Ma nual 45 Index A access AltiMail 25 accessing outside lin es 14 address Alt iGen Com muni cations, I nc. ii adjusting date /time 9 adjusting di splay angle 9 adjusting di splay contrast 9 adjusti ng handset recei ver volu me 12 adjusti ng headset r eceive r volu me 12 adjusting r inger 9 adjusti ng speakerph one recei ver vol[...]

Index AltiTo uch 500 Ma nual 46 record personal greeting 31 subseque nt greeting for multip le call waiting 32 H hands et recei ver vol ume adjusting 12 headset r eceiver volume adjusting 12 I in case of difficu lty 22 in use indic ation 21 initial greetin g 32 installatio n 5 K known lim itations 41 L LCD messages 4 1 listening t o messages 28 log[...]

Index AltiTo uch 500 Ma nual 47 storing a new directo ry number and name 15 storing new n umbers and names to memo ry butto ns 18 subse quent gre eting 32 switchin g between h andset and headset 1 4 switchin g between h andset and speake rphone 1 3 switchin g betwe en headse t and speake rphone 1 3 T telephone d irectory 15 touch tone dialin g 9 tr[...]