Alcatel OmniPCX 3AK 19522 manual

Alcatel OmniPCX Enterprise[...]

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1 User g g uid e Ea sy REFL EXES A lcatel O O mniPCX E E nterprise Your Easy REFLEXES terminal provides simple and quick access to all the services and functions offered by your Alcatel OmniPCX Enterprise system. This User guide gives: • a full description of your terminal, • an alphabetic index of services and functions available, • a step-b[...]

2 Symbols u u sed i i n t t he d d ocumentation The action «Press» is represented by User-programmed or f ixed keys are represented by All preset or customized function codes are fully explained in the code table included with this documentation. The programming of keys, to customize your terminal, is described on page 32. A list of available fun[...]

3 System i i nformation Depending on the software release installed on your system (R2 or ≥ R3), some of the preprogrammed keys on your terminal are different. These keys are described in the "Description o o f T T erminal" chapter, in the paragraph "Preprogrammed k k eys a a nd L L EDs" . Also, depending on your system config[...]

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5 D D E E S S C C R R I I P P T T I I O O N N O O F F T T E E R R M M I I N N A A L L i[...]

6 Dis play Your terminal has a display which can contain several pages. If there is another page, the symbol ">" will appear on the right of the display. To move from page to page, use the and keys. When your terminal is idle, the display gives you information on the state of the terminal (forwarding that has been programmed in, for ex[...]

7 Preprogrammed k k eys a a nd L L EDs Your terminal has fixed (preprogrammed) keys: • to monitor the status of a terminal, • to call an internal or external number directly, • to access a function. Some of these can be reprogrammed by your installation technician to suit your own preferences. Single - l l ine m m ode Depending on the softwar[...]

8 Call o o r f f unction L L EDs. Six LEDs correspond to preprogrammed keys. LED flashing: LED lit up: Call being made. Call in progress. Call on hold. Call on common hold. Fixed (preprogrammed) keys are: : switch from one correspondent to another : cancel an enquiry call : forward calls to another terminal : temporarily store a number : access the[...]

9 F F i i x x e e d d k k e e y y s s The fixed keys correspond to the most frequently used functions. i I I n n f f o o r r m m a a t t i i o o n n : to go into programming mode or to display information on your terminal E E n n d d : to terminate a call or programming L L o o u u d d s s p p e e a a k k e e r r increase loudspeaker or receiver vo[...]

10 I I N N D D E E X X A A Absence Consulting the list of internal calls ............................................................... 53 Consulting the list of ISDN calls ................................................................. 53 Adjusting loudspeaker volume during a conversation ...................................... 36 Adjusting the [...]

11 Entering a programmed conference ........................................................... 25 Mastered conference ................................................................................ 26 Talking with two other people, internal and/or external, at the same time (conference call) .......................................................[...]

12 Hunt group Hunt group ............................................................................................. 28 Temporarily leaving your hunt group ......................................................... 28 I I Identity Hiding your caller's identity ....................................................................... 42 Hiding y[...]

13 O O Operator Calling the operator ................................................................................. 16 P P Padlocking your terminal ............................................................................. 51 Pager Forwarding your calls to your pager ......................................................... 52 Replying when y[...]

14 Redialling the last number dialled ................................................................. 37 Reporting malicious calls ............................................................................. 42 Ringer Adjusting the ringer (tune and volume) ....................................................... 37 Answering a night service bell [...]

15 C C A A L L L L S S Y Y Y Y O O O O U U U U R R R R C C C C A A A A L L L L L L L L S S S S[...]

16 M M a a k k i i n n g g a a n n e e x x t t e e r r n n a a l l c c a a l l l l Lift the receiver. For example, press 9, followed by the number you want. The display screen will show the number you have dialled. The LED relating to the line key will indicate the status of your call. Note: 9 is the default code for getting an outside line. You ca[...]

17 C C A A L L L L S S C C a a l l l l i i n n g g a a s s e e c c o o n n d d p p e e r r s s o o n n d d u u r r i i n n g g a a c c o o n n v v e e r r s s a a t t i i o o n n ( ( e e n n q q u u i i r r y y c c a a l l l l ) ) During a conversation with either an internal or an external caller, you can call a second person. There are several wa[...]

18 R R e e c c e e i i v v i i n n g g c c a a l l l l s s d d u u r r i i n n g g a a c c o o n n v v e e r r s s a a t t i i o o n n During a call, you will be informed that an internal or external caller is trying to ring you by a beep (single-line terminal) or by a line key flashing (multi-line terminal). The new call is placed on hold and the [...]

19 C C A A L L L L S S An outside call will be directed to the operator. To cancel this restriction, use the same code. The function remains valid until the next selection. T T r r a a n n s s f f e e r r r r i i n n g g a a c c a a l l l l If you are in the middle of a conversation, and you want to transfer your caller to another terminal, dial th[...]

20 Multi-line terminal: press the line key for the call in progress. Proceed in the same way to retrieve the call. P P i i c c k k i i n n g g u u p p a a l l o o s s t t c c a a l l l l If you should hang up while a caller is still on hold, the display and the associated line key LED will flash, and your phone will ring. To retrieve the call, pick[...]

21 C C A A L L L L S S I I f f y y o o u u b b e e l l o o n n g g t t o o a a p p i i c c k k u u p p g g r r o o u u p p You can pick up a call on any terminal in the pickup group from your terminal. Press the corresponding programmed key or dial the code for the " " G G r r o o u u p p c c a a l l l l p p i i c c k k u u p p " &qu[...]

22 To cancel the conference and recover the first call, repeat the same procedure. The second call will be cut off. Note: If you hang up during a conference, the other two speakers will be left talking to each other (if they are both outside correspondents, this will depend on your national telephone system). C C a a s s u u a a l l c c o o n n f f[...]

During a conference call - if you have a multiline set - you can also bring in an incoming call, a picked-up call or a correspondent kept on hold. To do so, press after answering or retrieving the call, then proceed as described above. P P a a r r k k i i n n g g a a c c a a l l l l e e r r You can park a caller - i.e. put him on hold to take the c[...]

B B e e i i n n g g c c a a l l l l e e d d b b a a c c k k a a u u t t o o m m a a t t i i c c a a l l l l y y b b y y a a n n i i n n t t e e r r n n a a l l c c o o r r r r e e s s p p o o n n d d e e n n t t w w h h o o i i s s b b u u s s y y If you call an internal terminal, and all its lines are busy, the display screen and an engaged tone w[...]

25 C C A A L L L L S S E E n n t t e e r r i i n n g g a a p p r r o o g g r r a a m m m m e e d d c c o o n n f f e e r r e e n n c c e e At a prearranged time, you can join in a telephone conference of up to 29 people including yourself, both internal and external (depends on configuration). A confidential access code will have been defined in ad[...]

26 M M a a s s t t e e r r e e d d c c o o n n f f e e r r e e n n c c e e Depending on the configuration of your system, this function enables up to 29 participants to be interconnected, either:  by holding an automatic inclusion conference,  by broadcasting a spoken or pre-recorded message over the correspondents' loudspeakers (announc[...]

27 C C A A L L L L S S C C a a l l l l i i n n g g a a n n u u m m b b e e r r f f r r o o m m t t h h e e s s y y s s t t e e m m d d i i r r e e c c t t o o r r y y Your terminal has access to a system directory of external numbers, using short codes. Simply dial the short code. I I n n t t r r u u s s i i o o n n i i n n t t o o a a n n i i n n [...]

28 This connects you directly to his loudspeaker. If he wants to reply to you, he has to lift the receiver. H H u u n n t t g g r r o o u u p p s s Some terminals may be grouped together. You can call any of the terminals by dialling the number of the hunt group that it is in. Note: You can always call a specific terminal by dialling its individual[...]

29 C C A A L L L L S S 1. Dial the code for the " " D D T T M M F F e e n n d d t t o o e e n n d d d d i i a a l l l l i i n n g g " " function. 2. Then dial the digits to be sent as DTMF signals. This function ceases to operate when you hang up. Note: If you know in advance that you are going to have to send DTMF signals, you [...]

30 2. Then dial the number you want. The icon relating to the key will remain lit throughout the call. S S e e n n d d i i n n g g a a s s u u b b - - a a d d d d r r e e s s s s You may need to add a four-digit "sub-address" to your correspondent's number, to get through to his fax machine, his computer or his telephone. 1. 2. Then [...]

C C a a l l l l i i n n g g a a n n i i n n t t e e r r n n a a l l c c o o r r r r e e s s p p o o n n d d e e n n t t o o n n h h i i s s p p a a g g e e r r If your correspondent is not answering his phone, but you know he has a pager: Dial the code for the " " P P a a g g i i n n g g r r e e q q u u e e s s t t " " function.[...]

32 F F F F O O O O R R R R Y Y Y Y O O O O U U U U R R R R C C C C O O O O N N N N V V V V E E E E N N N N I I I I E E E E N N N N C C C C E E E E[...]

33 C C O O M M F F O O R R T T C C u u s s t t o o m m i i z z i i n n g g y y o o u u r r t t e e r r m m i i n n a a l l To help you when making everyday calls, you can select certain functions, create a personal directory, and programme the free keys. To customize your phone, use the Guide Mode and then The display screen will show you two of th[...]

34 P P r r o o g g r r a a m m m m i i n n g g a a f f r r e e e e k k e e y y The display will offer a set of functions to enable you to programme the free keys directly (see the list on page 30). Another set of functions is used when programming the free keys after dialling the code for the function you wish to activate. Select a function, or dia[...]

35 C C O O M M F F O O R R T T L L i i s s t t o o f f t t h h e e f f u u n n c c t t i i o o n n s s a a v v a a i i l l a a b b l l e e  Broker call  3 party conf  Intrus on busy  CallBk request  Camp on request  LS announce  Enquiry call  Paging meet me  Account code  Pulse sending  DTMF sending  Malicious ca[...]

36 C C h h o o o o s s i i n n g g a a l l a a n n g g u u a a g g e e To choose the language of the visual display, dial the code for the " " L L a a n n g g u u a a g g e e " " function. The display screen will offer you several possibilities (Scroll through them using ). For example: F: French - GB: English - D: German - SP: [...]

37 C C O O M M F F O O R R T T A A d d j j u u s s t t i i n n g g r r e e c c e e i i v v e e r r v v o o l l u u m m e e d d u u r r i i n n g g a a c c o o n n v v e e r r s s a a t t i i o o n n or to adjust the volume (7 volume levels). The receiver volume level is indicated on the screen for a few seconds. C C a a l l l l i i n n g g t t h h [...]

38 Note: if you have an earlier version, use keys 1 to 4 of the keypad (only 4 contrast levels available). C C h h a a n n g g i i n n g g t t h h e e a a s s s s o o c c i i a a t t e e n n u u m m b b e e r r The associate number can be an extension number, a voice message service number or a pager number. To change this number: Dial the code for[...]

39 C C O O M M F F O O R R T T 3. Tap in the number of the terminal that is to be called. If this is your own terminal, enter nothing. 4. At the prearranged time your phone will ring. The display screen will indicate that this is an appointment call. 5. Lift the receiver and replace it to acknowledge the call. Note: to cancel the appointment call, [...]

40 " " D D o o n n o o t t d d i i s s t t u u r r b b " " You can make your terminal temporarily inaccessible to all incoming calls (except from the operator). 1. Dial the code for the " " D D o o n n o o t t d d i i s s t t u u r r b b " " function. 2. Then, when prompted, enter your personal code. 3. Wait [...]

41 C C O O M M F F O O R R T T S S a a v v i i n n g g a a n n u u m m b b e e r r , , t t o o c c a a l l l l i i t t l l a a t t e e r r The other person (internal or external) does not reply. Before hanging up, (LED lit up fixed). The number you dialled will be recorded. To ring it again later, This number will remain in memory until it is used [...]

42 H H i i d d i i n n g g y y o o u u r r c c a a l l l l e e r r ' ' s s i i d d e e n n t t i i t t y y Whether your phone is being used or is idle, you can hide the identity of your correspondents. To do this, you need to have programmed a key with the code " " I I d d e e n n t t i i t t y y d d i i s s p p l l a a y y &quo[...]

43 C C O O M M F F O O R R T T F F i i n n d d i i n n g g o o u u t t t t h h e e c c o o s s t t o o f f y y o o u u r r l l a a s s t t e e x x t t e e r r n n a a l l c c a a l l l l Dial the code for the " " C C h h a a r r g g i i n n g g m m e e t t e e r r r r e e a a d d o o u u t t " " function. The display screen will[...]

44 T T w w i i n n - - s s e e t t c c o o n n f f i i g g u u r r a a t t i i o o n n This configuration allows two terminals to be grouped under a single number. Your terminal is the main terminal, while the other one, usually a DECT terminal, is the secondary one. Each telephone has its own directory number, but the twin set number is that of th[...]

45 A A B B S S E E N N C C E E W W W W H H H H I I I I L L L L E E E E Y Y Y Y O O O O U U U U A A A A R R R R E E E E A A A A W W W W A A A A Y Y Y Y[...]

46 Forwarding c c alls t t o a a nother n n umber The other number may be your home phone, a portable, a car phone, or a different terminal such as the operator or your associate line. 1. (software release ≥ R3) or dial the code for the " Imm e d i a t e forwa rd" function. 2. Then dial the number of the phone that is to receive the for[...]

47 A B S E N C E • for immediate forwarding when your terminal is busy, • a combination of both the above. Dial the associated function code. Forwarding y y our c c alls t t o a a nother n n umber, w w hen y y ou a a re a a way f f rom y y our desk ( ( Forward o o n n n o r r e ply) 1. Dial the code for the "Forward o o n n n o r r eply&qu[...]

48 Forwarding y y our c c alls, f f rom a a d d ifferent t t erminal Forwarding y y our c c alls f f rom t t he t t erminal y y ou a a re o o n ( ( Follow m m e) If you are temporarily in another room, and would like your calls to be forwarded to you. From the terminal you are on: 1. Dial the code for the "Remot e f f orward" function. 2.[...]

49 A B S E N C E Cancelling f f orwarding From y y ou r o o wn t t erminal 1. Dial the code for the "Forward c c ancellation" function. 2. your terminal becomes accessible to incoming calls once more. From t t he i i nternal t t erminal t t hat i i s r r eceiving y y our f f orwarding 1. Dial the code for the "Cancel f f ollow m m e&[...]

50 Selective f f orwardin g In multi-line mode, you can have a main number and one or more secondary numbers. Calls to your main number, and those to your secondary numbers, can be forwarded to different terminals. 1. (main number forwarding) or (secondary number forwarding) or dial the code for the corresponding function. 2. Select the type of for[...]

51 A B S E N C E Consulting " " call -m m e" m m e ssages together with a green LED indicate that you have messages waiting. ; the display screen indicates the number of new messages. then to display the number of "call-me" messages (xx Msg Recall). ; the first person to be called back is displayed. To call them, To go to t[...]

52 Forwarding y y our c c alls t t o y y our p p ager This enables people to page you if you are somewhere in the building. 1. Dial the code for the "Immedia te f f orward" function. 2. Dial the paging number. The display screen will acknowledge receipt. Replying w w hen y y our p p ager s s ounds If you are away from your office but stil[...]

53 A B S E N C E Consulting t t he l l ist o o f i i nternal c c alls When you are away, internal calls will be recorded (up to 10 calls). The LED associated with and the green LED on your set indicate that messages are present. ; the display screen indicates the number of calls. then to display the number of messages (xx Msg NO ANS). ; the identit[...]

54 The icon relating to shows if there are messages waiting. ; the display screen indicates the number of calls . To consult the list, ; the display screen indicates the caller's number. to display the date and time of the message. To call the person back, The display screen indicates the caller's number and the date and time of the call.[...]

55 GLOS SARY ALPH APAGE C C ONNECTIO N Connection to the Alphapage message service. BROK ER C C ALL A function which allows you to hold two conversations at once, switching from one to the other. CALL T T RANSFER A facility which allows you to transfer a call to another user within your company. CONFER ENCE This facility allows you to switch from t[...]

56 FIL TER A facility offered to a manager/secretary pair, allowing calls to the manager to be intercepted by one or more secretaries. H OL D A facility which allows you to keep a caller on hold while you perform a second operation, and then pick up the call again on the same terminal. H UNT G G ROUP A set of terminals which all have the same numbe[...]

57 MULTI -L L INE T T ERMINAL A phone which has at least two lines (at least two line keys). NIGH T S S ERV ICE B B ELL A service often used after hours, which enables anyone to answer incoming calls. PARK I NG This service allows you to put a call on hold, and then pick it up again on any compatible terminal in the company. PERSONA L C C ODE This [...]

58 SINGLE -L L INE T T ERMINAL A phone which has one line available to it (no line keys). SYSTEM D D IRECTO RY A directory containing all the abbreviated numbers available to all users within the company. SUB -A A DDRE SS To contact your correspondent's fax, PC or phone, you may need to add a four-digit "sub-address" to his number. U[...]

59 Precautions f f or u u se: Caution, never bring your telephone set in contact with water. To clean your set however, you may use a damp cloth. Never use solvents (trichlorethylene, acetone, ...) which may damage the plastic surfaces of your telephone set. Never spray cleaning products on your set. If the terminal is used close to a strong source[...]