3Com Professional Handbook manual

PalmPilot ™ Professional Handbook ®[...]

page i i PalmPilot Professional Handbook Copyright Copyright © 1997 3Com Corporation or its subsidiaries. All rights reserved. 3Com, the 3Com logo, and Graffiti are registered trademarks and HotSync, PalmPilot, Palm OS and the PalmPilot logo are trademarks of 3Com Corporation or its subsidiaries. All other brands and product names may be trademark[...]

Contents page i i i Contents Chapter 1: Mail ................................................................................................... 1 About Mail ................................................................................................... . 1 Configuring Mail on the Desktop ........................................................[...]

page i v PalmPilot Professional Handbook Defining Primary and Secondary DNS ................................................... 44 IP Address .................................................................................................. 45 Idle Timeout .............................................................................................[...]

Chapter 1: Mail page 1 Chapter 1 Mail Congratulations on your purchase of the PalmPilot ™ Professional connected organizer. This handbook describes how to use the additional applications that come with the PalmPilot Professional organizer package: Mail and PalmPilot TCP/IP. For information on how to use other PalmPilot companion applications and [...]

page 2 PalmPilot Professional Handbook ■ Create simple or complex filters, which allow you to decide the type of e-mail that your PalmPilot organizer will retrieve from your desktop e-mail application. Configuring Mail on the Desktop Before you use Mail for the first time, your desktop e-mail application should be configured and fully functional.[...]

Chapter 1: Mail page 3 The following sections describe the available Mail configuration settings. Depending on the e-mail application you select, some of these options may be grayed-out. Note: If you need specific help configuring PalmPilot Mail for your e-mail application, please click the Help button in the Change HotSync dialog. Activating PalmP[...]

page 4 PalmPilot Professional Handbook To select your e-mail application: ■ Click the down arrow in the corner of the Synchronize with list box to display all of the e-mail applications supported by PalmPilot. Click to select (so that it’s highlighted) the e-mail application you use. Note: PalmPilot Mail supports MAPI and VIM e-mail application[...]

Chapter 1: Mail page 5 Password In the Password field, you enter the password you use when logging into your desktop e-mail application. For security reasons, PalmPilot does not display your actual password; instead PalmPilot represents your password as a string of asterisks. To enter your password: ■ Type your password in the Password field. Pre[...]

page 6 PalmPilot Professional Handbook For example, if you receive e-mail in cc:Mail from tom@earthlink.net, the address (including the Internet Gateway) will appear as follows: tom@earthlink.net at Internet-Mail. In this case, “Internet-Mail” is the gateway name that you need to enter in the Internet gateway field. Note: The characters “ at?[...]

Chapter 1: Mail page 7 Synchronizing Mail with your E-Mail Application After you have enabled and configured Mail, you need to perform a HotSync operation to synchronize Mail with your desktop e-mail application. For a complete explanation of how to use the HotSync feature, refer to the PalmPilot Handbook . Activating Mail on your PalmPilot You act[...]

page 8 PalmPilot Professional Handbook Viewing Messages When the Message List first appears, it lists your incoming messages, who sent them, and the date they were received, as shown in the following diagram: Check means previously read Bold means high priority To open a message: ■ Tap anywhere on the message listing. PalmPilot displays the selec[...]

Chapter 1: Mail page 9 Message Font Size You can modify the way messages appear by changing the screen display to show a larger font (text) size. To change the message font size: ■ With the message open, tap the Font button as shown in the following diagram: Tap to change size Scroll bar appears when text exceeds screen Tap the Font button again [...]

page 10 PalmPilot Professional Handbook Complete header Abbreviated header Tap the Header button again to display the full header. The header type that you select will be used when viewing all messages. Creating Messages You create messages with your PalmPilot the same way you create messages with your desktop e-mail application: you identify the r[...]

Chapter 1: Mail page 11 When you have completed the data entry for that particular field, tap the Done button to return to the New Message screen. To create a message: 1. Click New from the Message menu. The New Message screen appears, as shown in the following diagram: cursor of new message tap New Note: You can also open the New Message screen by[...]

page 12 PalmPilot Professional Handbook You can enter multiple addresses for this field. Addresses must be separated with a comma, followed by a space, as shown in the following diagram: 4. To enter a subject for your message, tap anywhere in the Subj field to move the cursor to that field, then enter the subject. 5. To compose the body of your mes[...]

Chapter 1: Mail page 13 Note: The Address List displays entries sorted by Company Name or by Last Name, depending on the sort option you select for your Address Book. Refer to Chapter 4: Address Book in your PalmPilot Handbook for more information about sorting the Address List. Tip : You can use the command stroke /L to execute a Lookup without op[...]

page 14 PalmPilot Professional Handbook 3. Enter the first letter of the entry you want to find in your Address List. The Lookup feature scrolls to the first entry in the list that begins with that letter. If you write an additional letter, the list will scroll to the first entry that starts with those two letters. For example, writing an “s” m[...]

Chapter 1: Mail page 15 Setting a Priority To set a priority for your message: 1. From the New Message screen, tap the Details button. The Message Details dialog appears, as shown in the following diagram: Tap here 2. Tap the black triangle to the right of the word, Priority. The Priority pick list appears, as shown in the following diagram: Tap to[...]

page 16 PalmPilot Professional Handbook 2. Tap the OK button to confirm your selection and return to the New Message screen, which will now display a BCC field below the CC field, as shown in the following diagram: BCC field 3. To enter a BCC for your message, tap anywhere in the BCC field to move the cursor to that field. Use the stylus to write G[...]

Chapter 1: Mail page 17 3. To enter text to be used as your signature, tap anywhere in the Signature Text field to move the cursor to that field. Use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter the subject. You can enter up to six lines of text for this field. Tap the OK button to confirm your selection and r[...]

page 18 PalmPilot Professional Handbook To receive a confirmation that your message has been delivered: 1. From the New Message screen, tap the Details button. The Message Details dialog appears. 2. Tap the Confirm Delivery check box (so that it’s checked) to request a confirmation that your message has been delivered to the recipient. Tap the ch[...]

Chapter 1: Mail page 19 To retrieve a message: 1. Tap the black triangle or the word in the right corner of the header. A folder pick list appears as shown in the following diagram: Tap Outbox Tap to display the folder list 2. Tap Outbox. The Message List will display the messages contained in the Outbox. 3. Tap the entry of the message you want to[...]

page 20 PalmPilot Professional Handbook Draft Messages There are times when you may not want to immediately send a message you have composed — for example, you may want to add additional information before sending it. Your PalmPilot enables you to save such messages as drafts. Draft messages are stored in the Draft folder until you are ready to e[...]

Chapter 1: Mail page 21 Tap to edit draft in the New Message screen Tap to select 4. Tap the Edit button. Your PalmPilot moves your draft to the New Message screen. Once your draft is displayed in the New Message screen, your message changes from a draft to a new message. As such, you must save it again as a draft to return it to the Draft folder, [...]

page 22 PalmPilot Professional Handbook Message List View Options Message List View Options enable you to manage the way information is displayed in the Message List. Folders PalmPilot provides five different folders, each pertaining to a particular mail category. The Message List displays the messages contained in the folder you select. Folders pr[...]

Chapter 1: Mail page 23 2. Tap to select the folder you want. The Message List will change to reflect your folder selection. Date Column The Date Column is optional in the Message List. The Date Column is hidden by default to increase the available screen display space. To display the date column, check the Show Date box in the Show Options dialog.[...]

page 24 PalmPilot Professional Handbook Tap here to display sort options The following sort options are available: ■ Date. This option means that messages are sorted by date and displayed in reverse chronological order (the most recent message is at the top of the screen). ■ Sender. This option means that messages are sorted by the sender’s u[...]

Chapter 1: Mail page 25 To activate the HotSync Options dialog: 1. Tap the Menu button. The menus for Mail appear at the top of the screen. 2. From the Options menu, tap the HotSync Options menu command. The HotSync Options dialog appears as shown in the following diagram: To select local or remote HotSync settings: 1. In the HotSync Options dialog[...]

page 26 PalmPilot Professional Handbook To select a filtering option: 1. Tap the filtering option you want to select. The following filtering options are available: ■ All. This setting means that during synchronization all of the messages in your desktop e-mail inbox will be synchronized with your PalmPilot and that all messages in your PalmPilot[...]

Chapter 1: Mail page 27 Specialized filters work on the premise of ignoring or retrieving messages that contain specific information in their header fields. To create a specialized filter, you must decide whether you want to ignore or retrieve certain messages. Then, based on that decision, you must tell your PalmPilot what it needs to look for in [...]

page 28 PalmPilot Professional Handbook To define whether to ignore or receive messages: 1. In the HotSync Options dialog, tap the “Ignore Messages Containing” text. A pick list appears, as shown in the following diagram: Tap here Select fitering option 2. Tap to select a filtering option. The following settings are available: ■ Ignore Messag[...]

Chapter 1: Mail page 29 implicit OR; because of this, you should not enter connecting words, such as AND or OR. To create a more complex filter, you can define filter strings for the To, From, and Subject fields simultaneously. Your PalmPilot joins the filter strings for these fields using an implicit AND. Once again, you should not add connecting [...]

page 30 PalmPilot Professional Handbook Tap here to insert cursor 2. Use the stylus to write Graffiti character strokes (or the on- screen keyboard) to define your filter string for the selected header field. Note: Use commas or spaces to separate words in a string. Do not add connecting words, such as AND or OR, between words in a string. 3. If yo[...]

Chapter 1: Mail page 31 High Priority Messages The Retrieve All High Priority setting lets you retrieve messages marked high priority, even if those messages would have been blocked by a defined filter. To retrieve high priority messages: 1. In the HotSync Options dialog, tap the word “Filter” to display additional filter options. 2. Tap the Re[...]

page 32 PalmPilot Professional Handbook To truncate messages: 1. In the HotSync Options dialog, tap the Trunca te button to display the Truncate Options dialog, as shown in the following diagram: Tap Truncate Tap to select maximum message length 2. The list box displays the truncation settings available. These values range from 250 characters to 80[...]

Chapter 1: Mail page 33 Message menu when creating a message Message menu when viewing Message List Message menu when viewing a message ■ New. The New command opens the Create Message view, where you can create a new e-mail message. ■ Delete. The Delete command removes the message being viewed from its current folder and moves it to the Deleted[...]

page 34 PalmPilot Professional Handbook Option menu when creating a message Option menu when editing a message ■ Show. The Show Options command displays a dialog, where you can select different ways to sort and view the Message List. By selecting specific settings, you can hide or display the Date column and sort the Message list using the date, [...]

Chapter 1: Mail page 35 can get back storage space on your PalmPilot before your next HotSync operation. The Purge Deleted command displays an alert, prompting you to confirm that you want to purge all messages from the Deleted folder. If you tap Yes, all deleted messages are purged from the memory of your PalmPilot. Important: Messages that have b[...]

page 36 PalmPilot Professional Handbook Removing a Message from the Deleted Folder Deleted messages are stored in the Deleted folder until you complete the next HotSync. Because of this, you can reverse the deletion of a message (by removing it from the Deleted folder) as long as your have not performed either a HotSync or purged the contents of th[...]

Chapter 1: Mail page 37 you can purge the contents of your Deleted folder. Messages that have been purged will still be deleted from your desktop e-mail application during the next HotSync operation. To purge the contents of the Deleted folder: 1. Tap the Menu button to display menu o ptions. From the Options menu, tap the Purge Deleted command. 2.[...]

page 38 PalmPilot Professional Handbook Chapter 2 PalmPilot ™ TCP/IP Software Your PalmPilot 2.0 operating system comes with TCP/IP software that enables you to connect with Internet Service Providers (ISPs) or dial-in (remote access) servers. Because the TCP/IP software is a feature of the operating system, you configure all parameters relating [...]

Chapter 3: Reference page 39 To activate the Network Preferences screen: 1. From the Applications Picker, tap the Preferences icon. The screen will change to display the General Preferences screen. 2. Tap the text that appears in the upper-right corner of the Preference screen. The Preferences pick list appears. 3. Tap Network in the pick list. The[...]

page 40 PalmPilot Professional Handbook To enter a user name: 1. From the Network Preferences screen, tap anywhere in the User Name field to move the cursor to that field. 2. Use the stylus to write Graffiti ® character strokes (or the on-screen keyboard) to enter your user name, as shown in the following diagram: Type your user name here Note : M[...]

Chapter 3: Reference page 41 2. A cursor is displayed at the beginning of the field, representing the point where new text will appear. Use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter the password you use to login to your server. 3. Tap OK to confirm your entry and return to the Network Preferences screen. Th[...]

page 42 PalmPilot Professional Handbook 3. If you are finished, tap OK to confirm your selection and return to the Network Preferences screen. To enter a prefix: 1. Tap the Dial Prefix check box (so that it’s checked). Tap the box again (so that it’s empty) to discontinue this feature. Enter the prefix here Tap here if you need to use a prefix [...]

Chapter 3: Reference page 43 Note: Tap the Disable Call Waiting box again (so that it’s empty) to allow or to enable Call Waiting. 2. Tap at the beginning of the Disable Call Waiting field to insert the cursor, then use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter the code to disable Call Waiting. Note : Eac[...]

page 44 PalmPilot Professional Handbook 2. Tap at the beginning of the Use Calling Card field to insert the cursor, then use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter your calling card number. Note : It’s a good idea to add at least three commas at the beginning of your calling card number to compensate f[...]

Chapter 3: Reference page 45 To close a connection: ■ From the Network Preferences screen, tap the Disconnect button. The connection between your PalmPilot and your ISP is terminated. Creating Additional Service Templates You can create additional service templates by creating new ones from scratch or by duplicating existing templates and editing[...]

page 46 PalmPilot Professional Handbook Adding Detailed Information to a Service Template If you are using one of the pre-defined service templates, you will probably only need to enter your user name and telephone number. If you are creating a new service template, you may need to provide additional information to connect to your ISP or dial-in se[...]

Chapter 3: Reference page 47 Note : If you are not sure, try PPP; if that doesn’t work, ask your Internet Service Provider or your System Administrator for the correct connection type. Defining Primary and Secondary DNS The Domain Naming System (DNS) is a mechanism in the Internet for translating the names of host computers into IP addresses. Whe[...]

page 48 PalmPilot Professional Handbook 5. Tap anywhere in the last section of the Primary DNS field to insert the cursor, then enter the last section of the IP address. 6. Repeat steps 1 through 5 for the Secondary DNS number. 7. Tap the OK button to confirm your selection and return to the Network Preferences screen. IP Address Everyone who logs [...]

Chapter 3: Reference page 49 Then enter the first section of the IP address. Note that each section can only be a number from 0 to 255. 3. Repeat step 2 for the remaining three IP address fields. 4. Tap the OK button to confirm your selection and return to the Network Preferences screen. Idle Timeout The Idle Timeout setting defines how long your P[...]

page 50 PalmPilot Professional Handbook ■ 3 minutes. This means that your PalmPilot will wait three minutes for you to open another application before it drops the connection. ■ Power Off. This means that your PalmPilot will keep your PPP or SLIP session connected until you power off your PalmPilot (or until it times out). This option works bes[...]

Chapter 3: Reference page 51 Tap here Tap to select a command The following commands are available: ■ Wait For. The Wait For command tells your PalmPilot to wait until specified characters are sent by the TCP/IP server it is connecting to before executing the next command. ■ Send. The Send command transmits specified characters to the TCP/IP se[...]

page 52 PalmPilot Professional Handbook ■ End. The End command is a place holder, indicating the last line in the login script file. 3. Tap to select the command you want from the Command list. If the command needs additional information to be executed, a field appears to the right of it. A cursor is displayed at the beginning of the field, repre[...]

Chapter 3: Reference page 53 ■ Duplicate. The Duplicate command creates a copy of a selected service template and adds it to the Service pick list. Options Menu When you select the Options menu, its menu command appears on the screen as shown in the following diagram: ■ View Log. The View Log displays the Network Log screen. Deleting a Service [...]

page 54 PalmPilot Professional Handbook TCP/IP Troubleshooting If you are having a problem with establishing a network connection using PalmPilot TCP/IP, check this section and try the suggestions listed. Displaying expanded Service Connection Progress messages: If you are having a problem connecting to your ISP or dial-in server, it’s helpful to[...]

Chapter 3: Reference page 55 Adding a DNS Number: If your ISP or dial-in server requires a DNS number and you have not entered that information in the Network Preferences screen, it will only appear that you have successfully logged on to your network. When you try to use an application or look up information, the connection will fail. If this occu[...]

page 56 PalmPilot Professional Handbook Chapter 3 Reference Technical Support If you have a problem using the PalmPilot ™ connected organizer, make sure you have reviewed the Troubleshooting section of this chapter before seeking assistance. The electronic README file (included on the PalmPilot Desktop installation diskette) contains information [...]

Chapter 3: Reference page 57 Fax on Demand 800-762-6163 Internet support@palmpilot.com America Online Keyword: PalmPilot User Forum CompuServe GO PALMB>Palm Computing/3Com User Forum Technical Support, Service and Repair (847) 676-1441 (phone support, 8am - 6pm CST Monday - Friday) (847) 676-7323 (facsimile) State product name, model number, and[...]

page 58 PalmPilot Professional Handbook Appendix A: Non-ASCII Characters for Login Scripts Note: The following information is provided to create custom login scripts that require non-ASCII characters. It is provided for the advanced user who understands the use and requirements of such characters in a custom login script. Use of ^char You may use t[...]

Chapter 3: Reference page 59 Examples: ^ Includes a caret as part of the string < Includes a < as part of the string Includes a back-slash as part of the string.[...]

page 60 PalmPilot Professional Handbook 3Com End User Software License Agreement 3Com grants you a nonexclusive license to use the accompanying software program(s) (the “Software”) subject to the terms and restrictions set forth in this License Agreement. You are not permitted to lease or rent (except under separate mutually agreeable terms set[...]

Chapter 3: Reference page 61 Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly prohibited. However, if you are a European Community (“EC”) resident, information necessary to achieve interoperability of the Software with other programs within the meaning of the EC Directive on the Legal Protection [...]

page 62 PalmPilot Professional Handbook All warranties and limitations of liability applicable to the Software are as stated on the Limited Warranty Card or in the product manual accompanying the Software. Such warranties and limitations of liability are incorporated herein in their entirety by this reference. In the event any provision of this Lic[...]

Chapter 3: Reference page 63 Limited Warranty Palm Computing, Inc., a subsidiary of 3Com Corporation (collectively, “3Com”), warrants to the original purchaser (“Customer”) that this product will be free from defects in workmanship and materials, under normal use, for one year from the date of original purchase from 3Com or its authorized r[...]

page 64 PalmPilot Professional Handbook Customer must contact 3Com’s Palm Computing, Inc. Technical Support or Customer Service within the applicable warranty period to obtain warranty service authorization. Dated proof of original purchase will be required. 3Com is not responsible for Customer products or parts received without warranty service [...]

Chapter 3: Reference page 65 repair or modify, or any other cause beyond the range of the intended use, or by accident, fire, lightning, or other hazards or acts of God. This warranty does not cover physical damage to the surface of the product, including cracks or scratches on the LCD touchscreen. This warranty does not apply when the malfunction [...]

page 66 PalmPilot Professional Handbook Lotus Software License Agreement 1. USE You must acquire one copy of the Software for each computer on which the software will be installed. 2. RESTRICTIONS You may not alter, merge, modify or adapt the Software in any way including reverse engineering, disassembling or decompiling. You may not loan, rent, le[...]

Chapter 3: Reference page 67 5. LIMITATION OF LIABILITY. Because software is inherently complex and may not be completely free of errors, it is your responsibility to verify your work and to make backup copies, and Lotus will not be responsible for your failure to do so. Some states or provinces do not allow the exclusion or limitation of implied w[...]

page 68 PalmPilot Professional Handbook Index A Activating Mail 6 Address mail message 11 B Blind Carbon Copy 13 defining 14 C Call Waiting disabling 39 Calling Card use in phone settings 40 Confirm Delivery 13 Confirm Read 13 Connecting service templates 42 to server or ISP 41 Connection Type 43 CSLIP 42 D Date in message list 21 Deleted messages [...]

Index page 69 H Header Information 8 High Priority message filter 28 HotSync filtering options 24 options 23 I Idle Timeout 46 Inbox 20 Internet Gateway 5 IP Address 42 automatic setting 45 L Local HotSync 24 Login Script 47 M Mail activating 3, 6 address lookup 11 custom filter settings 26 deleting messages 32 desktop configuration 2 draft message[...]

page 70 PalmPilot Professional Handbook Messages 7 address lookup 11 bcc 13 confirm delivery 13 confirm read 13 confirmations 16 creating 9 deleting 32 draft 18 editing unsent 17 filing 19 font size 8 header information 8 in deleted folder 33 list options 20 priority 13 purging deleted 34 sending 17 show date 21 signature 13 sorting 22 truncating 2[...]

Index page 71 Priority 13 setting 14 Profile 3 Purge deleted messages 34 R Remote HotSync 24 S Secondary DNS 44 Selecting application for mail 3 Sending Messages 17 Service selecting for network 36 Service Templates 42 deleting 50 details 42 Show Date 21 Signature 13 adding 15 Size message font 8 SLIP 42 Sort message list 22 T Truncate 29 U User Na[...]