3Com 3CP3617B manual

3Com ® HomeConnect ™ ADSL Modem PCI Quick Star t Installation Guide Product # 3CP3617B Pa r t # 10031805 Microsoft Windows 95/98/Me/2000 and NT 4.0 Internal[...]

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3Com ® HomeConnect ™ ADSL Modem PCI Quick Star t Installation Guide Product # 3CP3617B http://www .3com.com Published December 2000 Micr osoft Windows 95/98/Me/2000 and NT 4.0 Internal[...]

ii 3Com Corporation, 5400 Bayfront Plaza, Santa Clara, California, 95052- 8145 Copyright © 2000, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation[...]

iii T able of Contents Installation Sequence ................................................................... i Requirements ............................................................................. i i Items to Have Ready .................................................................. i i Conventions .....................................[...]

Dial-Up Networking missing in Windows 95/98 .................. 31 Dial-Up Networking problems when trying to connect ....... 3 2 Appendix A, Installing Remote Access Service ...................... A- i Appendix B,Connecting using Dial-Up Networking ............ B-vii Creating a Dial-up Connection .............................................. B-vii[...]

Installation S equence Installation and configuration of the 3Com HomeConnect ADSL Modem PCI has a slightly differ ent sequence for W indows 95/98/ Me/2000 users and Windows NT users. Windo ws NT Chapter Chapter Chapter Chapter Chapter T T T T T wo wo wo wo wo Card V erify RAS Chapter One Chapter One Chapter One Chapter One Chapter One Softwar e Ch[...]

R equirements The following list pr ovides the minimum requir ements needed for successfully installing and configuring your ADSL Modem. • Microsoft Windows operating system 95/98/Me or 2000 or NT 4.0. For NT 4.0, you will also need a copy of Service Pack 4 or higher . • 32 Megabytes of RAM. • Approximately 10 Megabytes of fr ee hard disk spa[...]

Chapter One Installing Modem Software Windows 95/98/Me*/2000 users will install the CD-ROM first, following procedur es in this chapter . Then, shut off the com- puter and install the PCI card. Windows NT users should go first to Chapter T wo and install the card, then verify Remote Access Service (RAS) and, last, install the 3Com HomeConnect softw[...]

2 3Com HomeConnect ADSL Modem PCI: Chapter One Software Installation Pr ocedure Place the 3Com HomeConnect ADSL PCI Installation CD-ROM in your CD-ROM drive. The Setup program should automatically start, as shown below . All users: It is a good idea to close all open applications you may have running befor e starting the installation, although it i[...]

Install Guide: Installing the Software 3 Windows 95, 98 and Me Users: Install Dial-Up Networking In Windows 95, 98 and Me, if the Dial-Up Networking function hasn ’ t alr eady been installed on your computer , you will be pr ompted to install it. The prompts will look a little differ ent in differ ent operating systems. In Windows 95, the first s[...]

4 3Com HomeConnect ADSL Modem PCI: Chapter One In the Communications screen (following), check the Dial-Up Networking box by clicking the little square to the left of the Dial-Up Networking icon. Then click OK . W indows may requir e you to reboot in or der to establish the correct entries in the Windows registry . If you reboot and the pr ogram do[...]

Install Guide: Installing the Software 5 Windo ws NT Users Note: install the hardwar e first When you click Next from the W elcome screen, NT users will see a slightly differ ent sequence of screens fr om those viewed by Win- dows 95/98/Me or 2000 users. If you ar e using W indows NT as your operating system, you should have first installed the PCI[...]

6 3Com HomeConnect ADSL Modem PCI: Chapter One Select your Internet Service Provider (ISP) fr om the list shown and pr oceed to Completing the Installation . Alternately , if your ISP is not listed or if instructed by your ISP , select Custom and proceed as dir ected in the next section: Custom Installation. Many of the listed ISPs will r equire no[...]

Install Guide: Installing the Software 7 Ther e are two choices in the category PPP (Point to Point Protocol) and two choices under Ethernet. Which you choose is determined by how your service pr ovider will route your information. If you should make the wrong choice her e, your modem will not be set up corr ectly . If you ’ re not sur e which ch[...]

8 3Com HomeConnect ADSL Modem PCI: Chapter One The VPI (Virtual Path Identifier) and VCI (Virtual Circuit Identifier) shown on the screen ar e preset and shouldn ’ t be changed without checking with your service provider . Y ou can name a second connection with the same VPI as your primary provider at this point. When you accept the information a[...]

Install Guide: Installing the Software 9 Completing the Installation The 3Com HomeConnect ADSL Modem PCI has been set up for ease of installation, but there ar e some choices that we preferr ed to let you make. Befor e copying files, you can choose whether you want to accept the default directory or change it. Click either Browse (to identify the d[...]

10 3Com HomeConnect ADSL Modem PCI: Chapter One Select Next to start copying the files fr om the CD-ROM to your computer . Y ou will get a last chance to review your selections. Click Next to start copying files. W indows 95/98/Me users will see the following screen. Follow the instructionson the scr een, tur n off the computer and install the PCI [...]

Install Guide: Installing the Software 11 Windows 2000 users will see Windows “Digital Signature” pr ocedure as follows: Microsoft identifies applications that haven ’ t applied for a Microsoft Digital Signature in or der to protect you from pr ograms that haven ’ t been adequately tested. The 3Com Modem has been adequately tested on all cu[...]

12 3Com HomeConnect ADSL Modem PCI: Chapter One Windows 95/98/Me/2000 users ar e now fin- ished with the software installation. Y ou should now shut down your computer and insert the PCI card in an available PCI slot as cover ed in Chapter T wo. Windo ws NT Users —Completing the Install Most NT users will not see the following screen, which will [...]

Install Guide: Installing the Software 13 Select Finish , and you will see the W indows NT Network applet as shown. The Adapter T ab should be shown. Unless the 3Com ADSL Mo- dem PCI has been previously installed on your PC, you will not see a driver for it in this window . Select Add, and in the following win- dow , select Have Disk.[...]

14 3Com HomeConnect ADSL Modem PCI: Chapter One The Insert Disk screen will appear . Y ou will type the information telling the computer wher e to find the correct driver , as shown. The letter D shown repr esents the letter of the drive where you have your install CD-ROM running. Then click OK. In the Select OEM Option window , you should see the [...]

Install Guide: Installing the Software 15 If the PCI card has not been installed in your machine, W indows will warn you with the message shown here. If you get this message, exit and shut off your computer and install the PCI car d. The Network Properties window will now be open. Click on the Services T ab and highlight Remote Access Service . (If[...]

16 3Com HomeConnect ADSL Modem PCI: Chapter One In the Remote Access Setup window , click Add . The screen should list the ISDN1-USRPCIA WR device as shown on the following page. If not, select this device fr om the pull down menu. Click OK .[...]

Install Guide: Installing the Software 17 The new device is now listed in the Remote Access Setup window . Click Continue . Now click Close in the Network Properties window . W indows NT will now advise you to r eboot. After the PC reboots, be sure to r einstall your W indows NT service pack. Windows NT users should go next to Chapter Three and con[...]

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Chapter T wo Installing the Hardware Windows 95/98/Me/2000 users will install the software and then the hardware (the PCI card). Windows NT users will install the hardware and then verify they have Remote Access Service (RAS) before putting the installation CD-ROM in the drive and running the Setup program. Instructions which pertain only to NT 4.0[...]

3Com HomeConnect ADSL Modem PCI: Chapter T wo 20 W arning: Be sure to ground yourself by touching the metal case of the computer when installing the modem hardware. Electrostatic discharge can damage your computer or the 3Com ADSL Modem PCI. Locate a vacant PCI slot on one of the system boards. An example of a PCI slot is shown below . Y our comput[...]

Install Guide: Installing the Hardware 21 Using a screwdriver , remove the metal bracket on the rear of the computer corresponding to the vacant PCI slot you just identified. T o loosen the screw , tur n it counter -clockwise. Once the screw has been removed you should be able to lift the bracket out by pulling up on it (see following photo). This [...]

3Com HomeConnect ADSL Modem PCI: Chapter T wo 22 Replace the cover of your computer and plug the computer back in. Insert one end of the ADSL cable into the jack on the PCI card in your computer . The other end of the cable should be inserted into the wall telephone jack which is enabling your ADSL service. T urn your computer on. Installing the AD[...]

Install Guide: Installing the Hardware 23 Note: Windows 2000 users may see the Windows Digital Signature screen on restarting the computer . If so, Click Y es to continue. Proceed to Chapter Three. W indows NT : v erifying R emote Access Service (RA S) W indows NT users who will be configured as PPP over A TM access now need to verify they have Mic[...]

3Com HomeConnect ADSL Modem PCI: Chapter T wo 24 On your Windows NT desktop, click Start > Settings > Control Panel to open the Control Panel . When your Control Panel is displayed, double-click on the icon labeled Network and select the Services tab as shown in the following example. If Remote Access Service is listed under the Services tab,[...]

Chapter Three V erifying your ADSL Connection The ADSL Quick View application starts automatically when you enter Windows. An icon appears in the System T ray at the bottom right side of your screen. Quick View shows you, at a glance, whether or not you have a good physical connection with the ADSL line. A GREEN light in Quick View means your conne[...]

3Com HomeConnect ADSL Modem PCI: Chapter Three 26 This light must be green for you to make a connection to your Service Pr ovider . T o fully display Quick View , point your mouse to the Quick View icon in the System T ray and double-click your left mouse button. This displays Quick View as a full screen Window . ADSL Link Not Operational (DOWN) Wh[...]

Install Guide: V erifying your ADSL Connection 27 When you have installed the files, the instant update tray icon will show up when you next r eboot your computer . Configuring Instant Update Y ou will need to complete one last step to ensure your Instant Update is running correctly . From the Start menu, select Start > Pr ograms > Instant Up[...]

3Com HomeConnect ADSL Modem PCI: Chapter Three 28 check the Internet for an update, you can go to the Scheduling tab and click Update Now .... For more information on Instant Update, consult the Online User ’ s Guide by clicking Start > Programs > 3Com ADSL Modem PCI > Online Help. Connecting to your ISP If you installed as Ethernet, The[...]

Chapter F our T roubleshooting In the best of all possible worlds, you won ’ t need this chapter . We have included some of the situations you could possibly encounter while you are installing your 3Com ADSL Modem PCI. Y ou can also go to the Online Help manual which will be available on your PC following installation from the CD-ROM by selecting[...]

3Com HomeConnect ADSL Modem PCI: Chapter Four 30 QuickView Is showing a Red Light Check the following: • Are you plugged in? • check with your provider for possible access problems. QuickView is green but you can’t get to the internet. There may be a line pr oblem. Contact your service provider . In 95 or Me, a message is asking for 1_4_1.bin[...]

Install Guide: T roubleshooting 31 need to simply reinsert your installation CD-ROM and reinitiate the install process from the beginning. Y ou are having problems with Dial-Up Networking Dial-Up Networking missing in Windows 95/98 If you are installing to Windows 95 or 98, and you have put the PCI card in the card slot before installing your softw[...]

3Com HomeConnect ADSL Modem PCI: Chapter Four 32 Continue the installation. Y ou will need to have your W indows 95 or 98 install CD-ROM available when requested so that the neces- sary files can be copied to your system. Dial-Up Networking problems when tr ying to connect Y ou may encounter some errors when attempting to connect using Dial-Up Netw[...]

Install Guide: T roubleshooting 33 • Contents of the phone number field are wrong. Check this. The phone number field should contain the number 35 (or other number specified by your service provider) only . Error 691: • The Username and/or Password you entered is not correct for the connection you are dialing to. Windows NT Windows NT Windows N[...]

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Appendix A Installing R emote Access Service 1. T o install RAS, which is requir ed in NT if you have a PPPoA setup, first right click on Network Neighborhood and go to Properties . Click on the Services tab and click the Add button. 2. Select Remote Access Service and click OK .[...]

3Com HomeConnect ADSL Modem PCI: Appendix A ii 3. Next you will be required to insert your Windows NT CD-ROM and type the path to the necessary files such as [Drive]:I386 (That ’ s i386 but with a capital “ i ” .) Note: Windows may come up with a screen telling you “ there are no RAS capable devices to add. Do you want RAS setup to invoke [...]

Appendix A: Installing RAS for PPPoA iii 5. Check the box as shown below and click Next . 6. Next, choose any modem you want. This is going to be the "dummy" modem to ensure RAS installs corr ectly . Y ou might arbitrarily choose the Standard 300 bps Modem. Choose it and click Next .[...]

3Com HomeConnect ADSL Modem PCI: Appendix A iv 7. After you select the modem, choose a port to install it to. Again, this is random. Select the COM1 port and click Next . 8. Y ou should receive this window saying the modem installed correctly . Click Finish .[...]

Appendix A: Installing RAS for PPPoA v 9. The newly installed “ dummy ” modem should appear in the window now . Click OK . 10. This shows the Remote Access Setup. Y ours should be similar to this one, varying only by the modem you selected. Click Continue.[...]

3Com HomeConnect ADSL Modem PCI: Appendix A vi 11. Now the Services tab in the Windows Network applet should show Remote Access Service installed. Click Close . After RAS is installed, you will need to re-start your computer . Once you have re-started your computer , re-apply your Service Pack 4 and again re-start your computer . This is necessary [...]

Appendix B Connecting using Dial-Up Networking When your modem was installed, the proper softwar e for the operation of your modem with your service provider should have been set up. If you experienced difficulty and don ’ t see the dial-up icon on your desktop, you may have to complete the following pr ocedure. Creating a Dial-up Connection The [...]

3Com Home Connect ADSL Modem PCI: Appendix B viii If no dial-up networking icon appears, you may not have this feature installed. (Refer back to the discussion on installing Dial-Up Networking in Chapter One.) The procedur e for installing Dial-Up Networking differs slightly in the dif ferent operating systems, but in general, you want to open the [...]

Appendix B: Connecting using Dial-Up Networking ix Select the 3Com PCIA DSL Line (ther e may be several numbered choices) from the dr op down list: Select a device . Pr ess the Next button, which displays the following screen. In the T elephone number field, enter the VCI value given to you by your service provider . This may be the number “ 35 ?[...]

3Com Home Connect ADSL Modem PCI: Appendix B x Click Finish and the computer completes the pr ocess, creating a dial-up icon in the Dial-Up Networking window . (Y ou can move this icon to the Desktop if you wish by holding down the right mouse button and dragging from the window to the desktop). Modifying the values of a Dial-up Connection T o modi[...]

Appendix B: Connecting using Dial-Up Networking xi Gener Gener Gener Gener Gener al al al al al T T T T T ab ab ab ab ab The General pr operties screen allows you to choose or change the modem you are using for the connection and/or to change the phone number . T elephone number This field should be set to the VCI for your connection. For many serv[...]

3Com Home Connect ADSL Modem PCI: Appendix B xii S S S S S er er er er er v v v v v er er er er er T T T T T ypes ypes ypes ypes ypes T T T T T ab ab ab ab ab The Server T ypes properties screen is used to set various options related to your connection and to define the pr otocols for the computer you are dialing. Advanced Options Y ou may or may n[...]

T echnical Suppor t 3Com provides easy access to technical support information through a variety of services. This section describes those services. T echnical Suppor t Hotline T echnical Support representatives can answer technical questions about the 3Com ADSL Modem products. This hotline is not a toll- free call. Regular long distance or local t[...]

xiv 3Com HomeConnect ADSL Modem PCI: Appendix C If you need to return the Modem to Us Contact 3Com Customer Support. If the support representative determines that you need to return the modem, you will receive an USO (User Service Order) number . Y ou must have an USO number before returning the modem to us. Ship the unit, postage paid, in a strong[...]

Appendix C: T echnical Suppor t and Information xv Manufacturer's Declaration of Conformity 3Com Corporation 3800 Golf Road Rolling Meadows, IL 60008 USA (847)262-5000 declares that the 3Com HomeConnect ADSL Modem PCI conforms to the FCC's specifications: Part 15, Subpart B, Class B Operation is subject to the following two conditions: (1[...]

xvi 3Com HomeConnect ADSL Modem PCI: Appendix C FCC Part 68 Statement 3Com Corporation Model: 3Com HomeConnect ADSL Modem PCI There ar e no current FCC, Part 68, rules governing DSL modems however , care should be taken in connecting to a DSL network. A FCC compliant, 26 AWG, telephone cord with a modular plug is provided with this equipment. This [...]

Appendix C: T echnical Suppor t and Information xvii Canadian Notice: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. Cet appareil num é rique respecte les limites de bruits radi[...]

xviii 3Com HomeConnect ADSL Modem PCI: Appendix C T ranslation: This is a Class B product based on the standard of the V oluntar y Control Council f or Interference from Inf ormation T ec hnology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equi[...]

Appendix C: T echnical Suppor t and Information xix 3Com Corporation Limited W arranty This warranty applies to customers located in the United States, Australia, Canada (except Quebec), Ireland, New Zealand, U.K., and other English language countries, and countries for which a translation into the local language is not provided HARDWARE: 3Com warr[...]

xx 3Com HomeConnect ADSL Modem PCI: Appendix C YEAR 2000 W ARRANTY : In addition to the Hardwar e W arranty and Software Warranty stated above, 3Com warrants that each product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue performing properly with regard to such date data on and after January 1, 2000,[...]

Appendix C: T echnical Suppor t and Information xxi 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINA TION DISCLOSE THA T THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT , IMPROPER INST ALLA TION OR TESTING, UNAUTHORIZED A TTEMPTS TO OP[...]

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3Com Corporation 5400 Bayfront Plaza P .O. Box 58145 Santa Clara, CA 95052-8145 (408) 326-5000[...]