ZyXEL Communications 2002 Series manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102

Go to page of

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of ZyXEL Communications 2002 Series, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of ZyXEL Communications 2002 Series one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of ZyXEL Communications 2002 Series. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of ZyXEL Communications 2002 Series should contain:
- informations concerning technical data of ZyXEL Communications 2002 Series
- name of the manufacturer and a year of construction of the ZyXEL Communications 2002 Series item
- rules of operation, control and maintenance of the ZyXEL Communications 2002 Series item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of ZyXEL Communications 2002 Series alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of ZyXEL Communications 2002 Series, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the ZyXEL Communications service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of ZyXEL Communications 2002 Series.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the ZyXEL Communications 2002 Series item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    Prestige 2002 Series V oIP Analog T elephone Adaptor User ’ s Guide V ersion 3.60 August 20 04[...]

  • Page 2

    [...]

  • Page 3

    Prestige 2002 Series User’s Guide Copyright 3 Copyright Copyright © 2004 by ZyXEL Communications Corpo ration. The contents of this publication may not be reprod uced in any part or as a whole, tr anscribed, stored in a retrieval system, tran slated into any language, or transmitted in any form or by any means, el ectronic, mech anical , magn et[...]

  • Page 4

    Prestige 2002 Series User’s Guide 4 Federal Communications Commission (FCC) Interference Statement Federal Communications Commission (FCC) Interference S t atement This device complies with Part 15 of FCC rul es. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept a[...]

  • Page 5

    Prestige 2002 Series User’s Guide ZyXEL Limited Warranty 5 ZyXEL Limited W arranty ZyXEL warrants to the original en d user (purchaser) that this product is free from any defects in materials or workmansh ip for a period of up to tw o years from the date of purchase . During the warranty period, and upon proof of purchase, should the product have[...]

  • Page 6

    Prestige 2002 Series User’s Guide 6 Customer Suppo rt Customer Support Please have the following information r eady when you contact customer support. • Product model and serial number . • W arranty Information. • Date that you received your de vice. • Brief description of the problem and the steps yo u took to solve i t. METHOD LOCATION [...]

  • Page 7

    Prestige 2002 Series User’s Guide Table of Contents 7 T able of Content s Copyright .................................................. .......................................... ...................... 3 Federal Communications Commissi on (FCC) Interference S t atement ............... 4 ZyXEL Limited W arranty .................................... [...]

  • Page 8

    Prestige 2002 Series User’s Guide 8 Table of Contents 3.4 Configuring Password ............... ............. ............. ................ ............. ............. .....30 3.5 Pre-defined NTP Time Servers List ..... ...... ............. ................ ............. ............. ..31 3.6 Configuring T ime Setting ........................ ..[...]

  • Page 9

    Prestige 2002 Series User’s Guide Table of Contents 9 Chapter 6 V oIP Screens.................................................................. ......................................... 47 6.1 V oIP Introduction .... ............ ............. ................. ............ ................. ............ ......... 47 6.2 V oIP Configuration .... [...]

  • Page 10

    Prestige 2002 Series User’s Guide 10 Table of Contents 10.5 Restart Screen ..... ...... ...... ............. ................. ............ ............. ................ ......... 69 Chapter 1 1 T roubleshooting .................. ..................................................... .............................. 71 1 1.1 Problems S tarting Up [...]

  • Page 11

    Prestige 2002 Series User’s Guide List of Figure s 11 List of Figures Figure 1 Internet T elephony Servic e Provid er Applicat ion ........................ ............. 20 Figure 2 IP-PBX Applicat ion ........... ................ ................ ............. ................ .......... 21 Figure 3 Web Configurator IP Address ..................[...]

  • Page 12

    Prestige 2002 Series User’s Guide 12 List of Figures Figure 39 Windows 95/98/Me: TCP/IP Properties: IP Address ................. ............. 79 Figure 40 Windows 95/98/Me: TCP/IP Pro perties: DNS Configuration ................. 80 Figure 41 Windows XP: S tart Menu .......... ............. ............ ............. ................ ....... 81 F[...]

  • Page 13

    Prestige 2002 Series User’s Guide List of Tables 13 List of T ables T able 1 Web Configurator Screens Summary ............. ................ ................ .......... 26 T able 2 Common Sc reen Command Buttons ................. ................ ................ ....... 27 T able 3 System G eneral .... ............. ................ ............[...]

  • Page 14

    Prestige 2002 Series User’s Guide 14 List of Tables T able 39 “Natural” Masks ................. ................ ................ ................. ............ ....... 90 T able 40 Alternative Subnet Mask Notation ................ ................... ................ ....... 91 T able 41 T w o Subnets Example .................. .............[...]

  • Page 15

    Prestige 2002 Series User’s Guide Preface 15 Preface Congratulations on you r purchase of the Prestige 2002 Series V oIP Analog T elephone Adaptor. Y our Prestige is easy to install and configure. About This U ser's Guide This manual is designed to guide you throug h th e config uration of your Prestige for its various applications and provi[...]

  • Page 16

    Prestige 2002 Series User’s Guide 16 Preface Synt ax Conventions • “Enter” means for you to type one or more characters. “Select” or “Choose ” means for you to use one predefined choices. • Mouse action sequences are denoted using a comma. For example, “click the Apple icon, Control Panels and then Modem ” means first click th[...]

  • Page 17

    Prestige 2002 Series User’s Guide Chapter 1 Introducing the Prestige 17 C HAPTER 1 Introducing the Prestige This chapter introduces the main featur es and applications of the Prestige. 1.1 Prestige 2002 V oIP Analog T elephone Adaptor Overview The Prestige 2002 is a SIP-based V oIP anal og telephone adaptor (A T A). Sending voice signals over the[...]

  • Page 18

    Prestige 2002 Series User’s Guide 18 Chapter 1 In troducing the Prestige PSTN Lifeline The Prestige 2002 L has a LINE port for connecting a PS TN line. Y ou can receive incoming PSTN phone calls even while someone else conn ected to the Prestige is making V oIP phone calls. Y ou can dial a (prefix) number to make an outgoing PS TN call. Y ou can [...]

  • Page 19

    Prestige 2002 Series User’s Guide Chapter 1 Introducing the Prestige 19 V oice Activity Detect ion/Silence Suppression V oice Activity Detection (V AD) reduces the ba ndwidth that a call uses by not transmitting “silent packets” when you are not speaking. Comfort Noise Generation When the Prestige uses V AD, it gene rates and sends comfort (b[...]

  • Page 20

    Prestige 2002 Series User’s Guide 20 Chapter 1 In troducing the Prestige The following figure shows a basic example of how you would make a V oIP call through an ITSP . Y ou use your analog phone (A in the fi gure) and the Prestige (B) changes the call into V oIP . The Prestige then sends your call through yo ur modem or router (C) to the Interne[...]

  • Page 21

    Prestige 2002 Series User’s Guide Chapter 1 Introducing the Prestige 21 Figure 2 IP-PBX Application[...]

  • Page 22

    Prestige 2002 Series User’s Guide 22 Chapter 1 In troducing the Prestige[...]

  • Page 23

    Prestige 2002 Series User’s Guide Chapter 2 Introducing the Web Configur ator 23 C HAPTER 2 Introducing the W eb Configurator This chapter describes how to access the Prestige web config urator and provides an overview of its screens. 2.1 W eb Configurator Overview The embedded web configurator allows you to manage the Prestige fro m anywhere thr[...]

  • Page 24

    Prestige 2002 Series User’s Guide 24 Chapter 2 Introducing the Web Configurator Figure 4 Enter Password 5 Y ou should see a screen asking y ou to change your password (highly recommen ded) as shown next. T ype a new password (and retype it to confirm) and click Apply or cli ck Ignore . Figure 5 Change Password 6 Y ou should now see the web config[...]

  • Page 25

    Prestige 2002 Series User’s Guide Chapter 2 Introducing the Web Configur ator 25 2.3 Resetting the Prestige If you forget your password or cannot access the web configurator , you will need to reload the factory-default configuration file or use the RESET button the back of the Prestige. Uploading this configuration file replaces the current conf[...]

  • Page 26

    Prestige 2002 Series User’s Guide 26 Chapter 2 Introducing the Web Configurator Figure 6 Web Configur ator The following table describes the sub-menus. Table 1 Web Configurator Scr eens Summary LINK TA B FUNCTION SYSTEM General Use this screen to co nfigure general system settings. Password Use this screen to change your password. T ime Setting U[...]

  • Page 27

    Prestige 2002 Series User’s Guide Chapter 2 Introducing the Web Configur ator 27 2.5 Common Screen Command Buttons The following table shows common command buttons found on many web configurator screens. Table 2 Common Screen Command Bu ttons Apply Click Apply to save your changes back to the Prestige. Reset/Cancel Click Reset or Cancel to begin [...]

  • Page 28

    Prestige 2002 Series User’s Guide 28 Chapter 2 Introducing the Web Configurator[...]

  • Page 29

    Prestige 2002 Series User’s Guide Chapter 3 Syst em Screens 29 C HAPTER 3 System Screens This chapter provides informa tion on the System screens. 3.1 System Overview This chapter describes the SYST EM screens. 3.2 General Setup General Setup contains administrative and system-related information. System Name is for identification purposes. Howev[...]

  • Page 30

    Prestige 2002 Series User’s Guide 30 Chapter 3 Syste m Screens Figure 7 System Ge neral 3.4 Configuring Password T o change your Prestige’ s password (recommended), click SYSTEM in the navigation panel, and then the Password tab. The screen appears as shown. This screen allows you to change the Prestige’ s password. Figure 8 Password The foll[...]

  • Page 31

    Prestige 2002 Series User’s Guide Chapter 3 Syst em Screens 31 3.5 Pre-defined NTP T ime Servers List The Prestige uses the following pre-defined list of NTP time servers if you do not specify a time server or it cannot synch ronize with the time server you specified. When the Prestige uses the pre-defined list of NT P time servers, it randomly s[...]

  • Page 32

    Prestige 2002 Series User’s Guide 32 Chapter 3 Syste m Screens 3.6 Configuring T ime Setting T o change your Prestige’ s time and date, click SYSTEM in the navigation panel, then the Time Setting tab. The screen appears as shown. Use this screen to configure the Prestige’ s time based on your local time zone. Figure 9 T ime Setting The follow[...]

  • Page 33

    Prestige 2002 Series User’s Guide Chapter 3 Syst em Screens 33 Current Date This fie ld displays the date of your Prestige. Each time you reload this page, the Prestige synchroni zes the time with the time server . New Date This field displays the last updated date from the time server . When you select None in the Time Pro tocol field, enter the[...]

  • Page 34

    Prestige 2002 Series User’s Guide 34 Chapter 3 Syste m Screens[...]

  • Page 35

    Prestige 2002 Series User’s Guide Chapter 4 Ethernet Scr eens 35 C HAPTER 4 Ethernet Screens This chapter describes how to configure the Pr estige’ s Ethernet and management IP addresses settings. 4.1 ETHERNET Overview The Prestige has two Ethernet ports. Connect the LAN Ethernet port to a cable/DSL modem or router or an Ethernet LAN switch, wh[...]

  • Page 36

    Prestige 2002 Series User’s Guide 36 Chapter 4 Et hernet Scr eens 4.1.3 PPPoE Encap sulation Point-to-Point Protocol ov er Ethernet (PPPoE) function s as a dial-up connection. PPPoE is an IETF (Internet Engineering T ask Force) draft standard specifying how a host personal computer interacts with a broadband modem (for example DSL, cable, wireles[...]

  • Page 37

    Prestige 2002 Series User’s Guide Chapter 4 Ethernet Scr eens 37 Figure 10 ETHERNET Table 7 ETHERNET LABEL DESCRIPTION Get IP Address Automatically Select this option if you have a dynamic IP address. Use Fixed IP Address Select this option if the ISP assign ed you a static IP address. IP Address T ype the (static) IP address assigned to you by y[...]

  • Page 38

    Prestige 2002 Series User’s Guide 38 Chapter 4 Et hernet Scr eens 4.3 Configuring the Ethernet Management Port Click ETHERNET in the navigation panel and then Mgnt Port to open the following screen. Use the ETHERNET Mgnt Port screen to configure a static IP addre ss through which you can manage th e Prestige. Figure 1 1 ETHERNET Mgnt Port The fol[...]

  • Page 39

    Prestige 2002 Series User’s Guide Chapter 5 Introdu ction to VoIP 39 C HAPTER 5 Introduction to V oIP This chapter provides backgro und information on V oIP and SIP . 5.1 Introduction to V oIP V oIP is the sending o f voice signals ove r the Internet Protocol. This allows you to make phone calls and send faxes over the In ternet at a fraction of [...]

  • Page 40

    Prestige 2002 Series User’s Guide 40 Chapter 5 Introduction to VoIP 5.2.2 SIP Call Progression The following figure displays the basic steps in the setup and tea r down of a SIP call. A calls B. 1 A sends a SIP INVITE request to B. This message is an invitation for B to participat e in a SIP telephone call. 2 B sends a response indicating th at t[...]

  • Page 41

    Prestige 2002 Series User’s Guide Chapter 5 Introdu ction to VoIP 41 Figure 12 SIP User Agent Server 5.2.3.2 SIP Proxy Server A SIP proxy server receives requests from clie nts and forward s them to another server . In the following example, you want to use client device A to call someone who is using client device C. 1 The client de vice (A in t[...]

  • Page 42

    Prestige 2002 Series User’s Guide 42 Chapter 5 Introduction to VoIP Figure 14 SIP Redirect Server 5.2.3.4 SIP Re gister Server A SIP register server maintains a database of SIP identity-to-IP address (or domain name) mapping. The register server checks your u ser name and password when you register . 5.2.4 RTP When you make a V oIP call using SIP[...]

  • Page 43

    Prestige 2002 Series User’s Guide Chapter 5 Introdu ction to VoIP 43 Figure 15 NA T NA T does not translate IP addresses that are imbe dded in the data stream. In order to make V oIP calls, the Prestige must register its public IP address with a SIP register server . The SIP register server gets the Prestige’ s IP address from inside the SIP da[...]

  • Page 44

    Prestige 2002 Series User’s Guide 44 Chapter 5 Introduction to VoIP Figure 16 Full Cone NA T 5.3.2.2 Restricted Cone NA T Restricted cone NA T maps all re quests from the same pr ivate IP address and port to the same public IP address an d port. In co ntrast to full cone NA T , a host on the Internet can only send a packet to the private IP addre[...]

  • Page 45

    Prestige 2002 Series User’s Guide Chapter 5 Introdu ction to VoIP 45 Figure 18 Port Restricted Cone NA T 5.3.2.4 Symmetric NA T Symmetric NA T is differ ent from the cone NA T types in th at a specific NA T mapping of a private IP address and port to a public IP address and port depends on the packet’ s de stination IP address. In the following[...]

  • Page 46

    Prestige 2002 Series User’s Guide 46 Chapter 5 Introduction to VoIP 5.4 SIP ALG Some NA T routers may include a SIP Application La yer Gateway (ALG). A SIP ALG allows V oIP calls to pass through NA T by examining an d translating IP addresses e mbedded in the data stream. When the Prestige registers with the SIP register server , the SIP ALG tran[...]

  • Page 47

    Prestige 2002 Series User’s Guide Chapter 6 VoIP Screens 47 C HAPTER 6 V oIP Screens This chapter describes how to config ure advanced V oIP and QoS settings. 6.1 V oIP Introduction V oIP is the sending of voice signals over th e Internet Protocol. This chapter covers the configuration of the Vo I P scre ens. 6.2 V oIP Configuration Click Vo I P [...]

  • Page 48

    Prestige 2002 Series User’s Guide 48 Chapter 6 VoIP Screens 6.3 Advanced V oIP Settings Configuration Click Vo I P in the navigation panel, select a SIP account and then clic k Settings to display the following screen. Table 10 VoIP LABEL DESCRIPTION SIP Account Y ou can config ure the Prestige to use multiple SIP accou nts. Select one to configu[...]

  • Page 49

    Prestige 2002 Series User’s Guide Chapter 6 VoIP Screens 49 Figure 21 V oIP Advanced The following table describes the labels in this screen. Table 11 VoIP Advanced LABEL DESCRIPTION Advanced V oIP Settings This read-only field displays th e num ber of the SIP account th at you are configuring. The changes that you save in this page af fect the P[...]

  • Page 50

    Prestige 2002 Series User’s Guide 50 Chapter 6 VoIP Screens Min-SE When two SIP devices negotiate a SI P session, they must negotiate a common expiration time for idle SIP sessions. This fi el d sets the shortest expiration time that the Prestige will accept . The Prestige checks the se ssion expiration values of incoming SIP INVITE requests agai[...]

  • Page 51

    Prestige 2002 Series User’s Guide Chapter 6 VoIP Screens 51 6.4 Quality of Service (QoS) Quality of Service (QoS) refers to both a networ k's ability to deliver data with minimum delay , and the networking methods used to provide ba ndwidth for real-time mu ltimedia applications. 6.4.1 T yp e Of Service (T oS) Network traffic can be classifi[...]

  • Page 52

    Prestige 2002 Series User’s Guide 52 Chapter 6 VoIP Screens Y our Prestige can add IEEE 802.1Q VLAN ID tags to voice frames that it sends to the network. This allows the Presti ge to communicate with a SIP server that is a member of the same VLAN group. Some ISPs use the VLAN tag to identify voice traf fic and give it priority over other traffic.[...]

  • Page 53

    Prestige 2002 Series User’s Guide Chapter 7 Phone 53 C HAPTER 7 Phone This chapter covers how to adjust the Prestige’ s phone settings. 7.1 Phone Introduction Y ou can configure the volume, ec ho cancellation and V AD settings for each individual phone port on the Prestige. Y ou can also select whic h SIP account to use for making outgoing call[...]

  • Page 54

    Prestige 2002 Series User’s Guide 54 Chapter 7 Phone Figure 24 Phone Port The following table describes the labels in this screen. Table 13 Phone Port LABEL DESCRIPTION Phone Port Settings Use this fi eld to select the phone port that you want to confi gure. Speaking V olume Use this field to set the loudness that th e Prestige uses fo r the spee[...]

  • Page 55

    Prestige 2002 Series User’s Guide Chapter 8 Phone Book 55 C HAPTER 8 Phone Book This chapter covers how to conf igure the Prestige’ s phone book. 8.1 Phone Book Introduction Y ou can use the phone book featur e to configure speed dial en tries and the lifeline settings. 8.1.1 Speed Dial Speed dial provides shortcuts for dialin g frequently used[...]

  • Page 56

    Prestige 2002 Series User’s Guide 56 Chapter 8 Phone Book Figure 25 Phone Book The following table describes the labels in this screen. Table 14 Phone Book LABEL DESCRIPTION Add New Entry Use this section of the screen to edit and save new or existing speed dial phone book entries. Speed Dial Select a speed dial key comb ination from the dro p-do[...]

  • Page 57

    Prestige 2002 Series User’s Guide Chapter 8 Phone Book 57 8.3 Lifeline Configuration (Prestige 2002L) Click PHONEBOOK in the navigation panel and then Lifeline to display the following screen. Figure 26 Lifeline The following table describes the labels in this screen. SIP Number This is the SIP n umber of the party that you will call. T ype This [...]

  • Page 58

    Prestige 2002 Series User’s Guide 58 Chapter 8 Phone Book[...]

  • Page 59

    Prestige 2002 Series User’s Guide Chapter 9 Logs 59 C HAPTER 9 Logs This chapter contains information about the Pr estige’ s Logs screen. Re fer to the Appendices for example log message explanations. 9.1 V iewing Logs The web confi gurator allows you to look at all of the Prestige’ s logs in one location. Click LOGS in the navigation panel t[...]

  • Page 60

    Prestige 2002 Series User’s Guide 60 Chapter 9 Logs 9.1.1 Log Messa ge Descripti ons The following tables provid e descri ptions of example log messages. Destination This field lists the destination IP address and the port number of the incoming packet. Note This field displays additional information about the log entry . Table 16 View Log (conti[...]

  • Page 61

    Prestige 2002 Series User’s Guide Chapter 9 Logs 61 Too large ICMP packet has been dropped The device dro pped an ICMP packet that was too large. Configuration Change: PC = 0x%x, Task ID = 0x%x The device is saving configuration changes. Table 19 SIP Logs LOG MESSAGE DESCRIPTION SIP Registration Success by SIP:SIP Phone Number The listed SIP acco[...]

  • Page 62

    Prestige 2002 Series User’s Guide 62 Chapter 9 Logs Table 21 FSM Logs: Caller Side LOG MESSAGE DESCRIPTION VoIP Call Start Ph[Phone Port Number] <- Outgoing Call Number Someone used a phone connected to the listed phon e port to initiate a V oIP call to the lis ted destination. VoIP Call Established Ph[Phone Port] -> Outgoing Call Number So[...]

  • Page 63

    Prestige 2002 Series User’s Guide Chapter 10 Maintenance 63 C HAPTER 10 Maintenance This chapter displays system information such as ZyNOS firmware, port IP addresses and port traffic statistics. 10.1 Maintenance Overview The maintenanc e screens can help you view system inform a tion, upload new firmware, manage configuratio n and restart your P[...]

  • Page 64

    Prestige 2002 Series User’s Guide 64 Chapter 10 Maintenance 10.3 F/W Upload Screen Find firmware at www .zyxel.com in a file that (usually) uses the system model name with a "*.bin" extension, e.g., "Prestige.bin". The upload process uses HTTP (Hypertext T ransfer Protocol) and may take up to two minutes. Afte r a successful u[...]

  • Page 65

    Prestige 2002 Series User’s Guide Chapter 10 Maintenance 65 Figure 29 Firmware Upload The following table describes the labels in this screen. After you see the Firmware Upload in Pr ocess screen, wait two minutes before logging into the device again. Table 25 Firmware Uplo ad LABEL DESCRIPTION File Path T ype in the location of the file you wan [...]

  • Page 66

    Prestige 2002 Series User’s Guide 66 Chapter 10 Maintenance Figure 30 Firmware Upload In Process The device automatically restarts in this tim e causing a temp orary network disc onnect. In some operating systems, you may see the following icon on your desktop. Figure 31 Network T emporarily Disconnected After two minutes, log in again an d check[...]

  • Page 67

    Prestige 2002 Series User’s Guide Chapter 10 Maintenance 67 Figure 33 Configuration 10.4.1 Backup Configuration Backup Configuration allows you to back up (save) th e device’ s current configuration to a file on your computer . Once your device is configured and functioning prop erly , it is highly recommended tha t you back up your config urat[...]

  • Page 68

    Prestige 2002 Series User’s Guide 68 Chapter 10 Maintenance After you see a “configuration upload successf ul” screen, you must then wait one minute before logging into the devic e again. Figure 34 Configuration Uploa d Successful The device automatically restarts in this tim e causing a temp orary network disc onnect. In some operating syste[...]

  • Page 69

    Prestige 2002 Series User’s Guide Chapter 10 Maintenance 69 Figure 36 Reset W a rning Message Y ou can also press the RESET button on the rear pa nel to reset the factory defaults of yo ur Prestige. For more information on the RESET button, see the Resetting the Prestige section . 10.5 Rest art Screen System restart allows you t o reboot th e Pre[...]

  • Page 70

    Prestige 2002 Series User’s Guide 70 Chapter 10 Maintenance[...]

  • Page 71

    Prestige 2002 Series User’s Guide Chapter 11 Troubleshooting 71 C HAPTER 11 T roubleshooting This chapter covers potential proble ms and the corresponding remedies. 1 1.1 Problems St arting Up the Prestige 1 1.2 Problems with the LAN or PC LED Table 27 Troubleshootin g the Star t-Up of Your Prestige PROBLEM CORRECTIVE ACTION None of the LEDs turn[...]

  • Page 72

    Prestige 2002 Series User’s Guide 72 Chapter 11 Trou bleshooting 1 1.3 Problems with the LAN Interface 1 1.4 Problems with Internet Access 1 1.5 Problems with the Password Table 29 Troubleshootin g the LAN Interface PROBLEM CORRECTIVE ACTION I cannot access the Prestige from the LAN. If the LAN or PC LED is off, see T able 28 . Make sure that the[...]

  • Page 73

    Prestige 2002 Series User’s Guide Chapter 11 Troubleshooting 73 1 1.6 Problems with the Web Configurator 1 1.7 Problems with T elephone or T elephone Port Table 32 Troubleshootin g the Web Configurator PROBLEM CORRECTIVE ACTION I cannot access the web configurator . Also see T able 3 1 . Y our computer ’ s and the Prestige’s IP addresses must[...]

  • Page 74

    Prestige 2002 Series User’s Guide 74 Chapter 11 Trou bleshooting 1 1.8 Problems with V oice Service Table 34 Troubleshootin g Voice Service PROBLEM CORRECTIVE ACTION After the V oIP is configured and working, others are unable to call you or you lose your connection during a call. There is a NA T router between the Prestige and the SIP server . T[...]

  • Page 75

    Prestige 2002 Series User’s Guide Appendix A Hardware Specifications 75 Appendix A Hardware Specifications Ethernet Port Specifications 10/100Mbps Half / Full Auto-negotiation, Auto-crossover Prestige 2002 Power Adaptor Specifications Table 35 Prestige 2002 Power Adaptor Sp ecifications NORTH AMERICAN PLUG ST ANDARDS AC Power Adapter Model DV -12[...]

  • Page 76

    Prestige 2002 Series User’s Guide 76 Appendix A Hardware Specificatio ns Prestige 2002L Power Adaptor Specifications Table 36 Prestige 2002 L Power Adaptor Specifications NORTH AMERICAN PLUG ST ANDARDS AC Power Adapter Model DV -1215 A Input Power AC120V olts/60Hz/30W Output Power AC12V olts/1.25A Power Consumption 14 W Safety S tandards UL, CUL,[...]

  • Page 77

    Prestige 2002 Series User’s Guide Appendix B Setting up Your Computer’s IP Addr ess 77 Appendix B Setting up Y our Computer ’ s IP Address All computers must have a 10M or 100M Et hernet adapter card and TCP/IP installed. W indows 95/98/Me/NT/2000/XP , Macintosh OS 7 and later operating systems and all versions of UNIX/LINUX include the softw[...]

  • Page 78

    Prestige 2002 Series User’s Guide 78 Appendix B Setting up Your Computer’s IP Add ress Figure 38 WIndows 95/98/Me: Network: Co nfiguration Inst alling Components The Network window Configuration tab displays a list of installed components. Y ou need a network adapter , the TCP/IP protocol and Client for Micr osoft Networks. If you need the adap[...]

  • Page 79

    Prestige 2002 Series User’s Guide Appendix B Setting up Your Computer’s IP Addr ess 79 3 Select Microsoft from the list of manufacturers. 4 Select Client for Microsoft Networks from the list of network clients and then click OK . 5 Restart your computer so the changes you made take ef fect. Configuring 1 In the Network window Configuration tab,[...]

  • Page 80

    Prestige 2002 Series User’s Guide 80 Appendix B Setting up Your Computer’s IP Add ress Figure 40 Windows 95/98/Me: TCP/IP Properties: DNS Configuration 4 Click the Gateway tab. • If you do not know your gateway’ s IP address, remo ve previously installed gateways. • If you have a gateway IP address, type it in the New gateway field and cl[...]

  • Page 81

    Prestige 2002 Series User’s Guide Appendix B Setting up Your Computer’s IP Addr ess 81 Figure 41 Windows XP : S tart Menu 2 For W indows XP , click Network Connections . For W indows 2000/NT , click Network and Dial-up Connections . Figure 42 Windows XP: Control Panel 3 Right-click Local Area Connection and then click Pr oper ties .[...]

  • Page 82

    Prestige 2002 Series User’s Guide 82 Appendix B Setting up Your Computer’s IP Add ress Figure 43 Windows XP: Control Panel: Network Connections: Properties 4 Select Internet Protocol (TCP/IP) (under the Genera l tab in W in XP) and cli ck Properties . Figure 44 Windows XP: Loca l Area Connection Prop erties 5 The Internet Pr otoc ol TCP/IP Prop[...]

  • Page 83

    Prestige 2002 Series User’s Guide Appendix B Setting up Your Computer’s IP Addr ess 83 • If you have a static IP address click Use the following IP Address and fill in the IP addr ess , Subnet mask , and Default gateway fields. Click Advanced . Figure 45 Windows XP : Advanced TCP/ IP Settings 6 If you do not know your gateway's IP addres[...]

  • Page 84

    Prestige 2002 Series User’s Guide 84 Appendix B Setting up Your Computer’s IP Add ress 7 In the Internet Protocol TCP/IP Pr operties window (the General tab in W indows XP): • Click Obtain DNS server address automatically if you do not know your DNS server IP addre ss(es). • If you know your DNS server IP address(es), click Use the followin[...]

  • Page 85

    Prestige 2002 Series User’s Guide Appendix B Setting up Your Computer’s IP Addr ess 85 Macintosh OS 8/9 1 Click the Apple menu, Control Panel and double-click TCP/IP to open the TCP/IP Control Panel . Figure 47 Macintosh OS 8/9: Apple Menu 2 Select Ethernet built-in from the Connect via list.[...]

  • Page 86

    Prestige 2002 Series User’s Guide 86 Appendix B Setting up Your Computer’s IP Add ress Figure 48 Macintosh OS 8/9: TCP/IP 3 For dynamically assigned settings, select Using DHCP Server from the Configur e: list. 4 For statically assigned settings, do the following: •F r o m t h e Configure box, select Manually . • T ype your IP address in th[...]

  • Page 87

    Prestige 2002 Series User’s Guide Appendix B Setting up Your Computer’s IP Addr ess 87 Figure 49 Macintosh OS X: Apple Menu 2 Click Network i n the icon bar . • Select Automatic from the Location list. • Select Built-in Ethe rnet from the Show list. • Click the TCP/IP tab. 3 For dynamically assigned settings, select Using DHCP from the Co[...]

  • Page 88

    Prestige 2002 Series User’s Guide 88 Appendix B Setting up Your Computer’s IP Add ress 5 Click Apply Now and clo se the wi ndow . 6 T urn on your Prestige and restart y our computer (if pro mpted). V erifying Settings Check your TCP/IP properties in the Network window .[...]

  • Page 89

    Prestige 2002 Series User’s Guide Appendix C IP Subnetting 89 Appendix C IP Subnetting IP Addressing Routers “route” based on the network number . The router that delivers the data packet to the correct destination host uses the host ID. IP Classes An IP address is made up of four octets (ei ght bits), wri tten in dotted decimal notation, for[...]

  • Page 90

    Prestige 2002 Series User’s Guide 90 Appendix C IP Subne tting Since the first octet of a class “A” IP address must contain a “0”, the first octet of a class “A” address can have a valu e of 0 to 127. Similarly the first octet of a class “B” must begi n with “10”, therefore the first octet of a class “B” address has a vali[...]

  • Page 91

    Prestige 2002 Series User’s Guide Appendix C IP Subnetting 91 Since the mask is always a continuous number of ones begin ning from the left, fo llowed by a continuous number of zeros for the remainder of the 32 bit mask, you can si mply specify the number of ones instead of writing the value of each octet. This is usually specified by writing a ?[...]

  • Page 92

    Prestige 2002 Series User’s Guide 92 Appendix C IP Subne tting Divide the network 192.168.1. 0 into two separate subnets by converting one of th e host ID bits of the IP address to a network number bit. The “ borrowed” host ID bit can be either “0” or “1” thus giving two subnets; 19 2.168.1.0 with mask 255 .255.255.128 and 192.168.1.1[...]

  • Page 93

    Prestige 2002 Series User’s Guide Appendix C IP Subnetting 93 Example: Four Subnet s The above exampl e illustrated using a 25-bit subne t mask to divide a class “C” address space into two subnets. Similarly to divide a class “C” address into four subnets, you need to “borrow” two host ID bits to give four possible combinations of 00 [...]

  • Page 94

    Prestige 2002 Series User’s Guide 94 Appendix C IP Subne tting Example Eight Subnet s Similarly use a 27-bit mask to create 8 subnets (001 , 010, 01 1, 100, 101, 1 10). The following table shows class C IP ad dress last octet values for each subnet. The following table is a summary for class “C” subnet planning. Table 47 Subnet 4 NETWORK NUMB[...]

  • Page 95

    Prestige 2002 Series User’s Guide Appendix C IP Subnetting 95 Subnetting With Class A and Class B Networks. For class “A” and class “B” addresses the subnet ma sk also determines which bits are part of the network number and which are part of the host ID. A class “B” address has two host ID octets ava ilable for subnetting and a class[...]

  • Page 96

    Prestige 2002 Series User’s Guide 96 Appendix C IP Subne tting[...]

  • Page 97

    Prestige 2002 Series User’s Guide Appendix D PPP oE 97 Appendix D PPPoE PPPoE in Action An ADSL modem bridges a PPP session over Ethernet (PPP ov er Ethernet, RFC 2516) from your computer to an A TM PVC (Permanent V irt ual Circuit) which connec ts to a DSL Access Concentrator where th e PPP session terminates ( see Figure 51 ). One PVC can suppo[...]

  • Page 98

    Prestige 2002 Series User’s Guide 98 Appendix D PPPoE Figure 51 Single-Computer per Device Hardware Configuration How PPPoE W orks The PPPoE driver makes the Ethernet appea r as a serial link to the computer and the computer runs PPP over it, while the modem bridges the Ethernet frames to the Access Concentrator (AC). Between the AC and an ISP , [...]

  • Page 99

    Prestige 2002 Series User’s Guide Index 99 Index Numerics 64kbps 50 8kbps 50 A AbS 46 ACK Message 40 Administrator Inactivity T imer 30 ALG 46 Alternative Subnet Mask Notation 91 Analog T elephone Adaptor 17 Analysis-by-Synthesis 46 Application Layer Gateway 46 ATA 17 Authentication Password 48 Authentication User ID 48 Auto-crossover 17 Auto-cro[...]

  • Page 100

    Prestige 2002 Series User’s Guide 100 Index F F/W Upload Screen 64 Factory Defaults 68 Fax 19 FCC 4 Firmware 64 Firmware Upgrades 19 Firmware Upload Error 66 Firmware Upload In Process 66 Full Cone NA T 43 G G .168 53 G .168 Active 54 G. 7 1 1 18 , 46 , 50 G .729 18 , 46 , 50 General Setup 29 Get IP Address Automatically 37 H Host 31 Host IDs 89 [...]

  • Page 101

    Prestige 2002 Series User’s Guide Index 101 O OK Response 40 Outgoing Call use 54 P Password 23 , 30 PC Ethernet Port 35 PC LED 71 PCM 46 Per-Hop Behavior 51 PHB (Per-Hop Behavior) 51 PHONE 1 and 2 Ports 48 Phone Book 55 Phone Port Screen 54 Phone Port Settings 54 Phone Settings. 53 Point-to-Point Protocol over Ethernet 36 Port 42 Port Restricted[...]

  • Page 102

    Prestige 2002 Series User’s Guide 102 Index SIP Registration S tatus 64 SIP Server Address 48 SIP Server Port 48 SIP Servers 40 SIP Service Domain 39 , 48 SIP URI 39 , 56 SIP User Agent Server 40 SIP V ersion 2 18 Speaking V olume 54 Speed Dial 55 , 56 Speed Dial Screen 55 S tatus Screen 63 STUN 18 , 42 , 50 Subnet Mask 35 Subnet Masks 90 Subnett[...]