Zebra R4Mplus manual

User Guide Zebra R4Mplus Industrial/Commercial P rinter[...]

© 2004 ZIH Corp. The copyrights in this manual and the la bel printer described therein are owned by Zebra T echnologies. All rights are re served. Unauthorized reproduction of this manual or the software in the labe l printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject[...]

R4Mplus User Guide i Your Feedback Is Important Your feedback helps us improve ou r documents to bett er serve you! Please take a few minutes to evaluate your experience using this document. Product and Personal Information 1. What printer are you using? _____ ______________ _________ 2. What document are you using? ________ ________________ ___ 3.[...]

ii R4Mplus User Guide Thank you for t aking the time to provide us with feedback. Fax: 1.847.821.1795 Attention: T echPubs — CTC E-mail: techpubs@zebra.com Note • __________ ______________ _____________ ________________ ______________ __ ___________ _____________ ______________ ________________ _____________ ________ ___________ _____________ _[...]

R4Mplus User Guide iii Table of Contents Propriet ary St atement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Product Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii FCC Compliance S tatement . . . . . . . . . . . . . . . . . . . . . . [...]

iv R4Mplus User Guide T able of Content s Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Provide Proper Operating Conditions . . . . . . . . . . . . .[...]

T able of Content s R4Mplus User Guide v Configuration and Calibration LCD Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Chapter 5 • RFID Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

vi R4Mplus User Guide T able of Content s Appendix B • S pecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 1 General S pecification s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 12 Printing S pecifications . . . . . . . . . . . . . . . . . . . [...]

R4Mplus User Guide vii Proprietary Statement This manual contains proprietary informatio n of Zebra T echnologies Corporation an d its subsidiaries (“Zebra T echnologies”). It is intended solely for the information and use of parties operating and maintaining the equipment descri bed herein. Such propriety information may not be used, reprod uc[...]

viii R4Mplus User Guide Propriet ary St atement Canadian DOC Comp liance S t atement This Class B digital apparatus complies with Canadian ICES-003. ICID: 3798A-RFIDZ4M1 Liability Disclaimer Zebra T echnologies Corporation takes steps to assure that its pub lished Engine ering specifications and manuals are correct; howeve r , errors do occur . Zeb[...]

Declaration of Conformity R4Mplus User Guide ix DECLARATION OF CONFORMITY I have determined that the Zebr a printers identified as the Z4Mplus/Z6Mplus™-series manufactured by: Zebra T echnologies Corporation 333 Corporate W oods Parkway V ernon Hills, Illinois 60061-3109 U.S.A. Have been shown to comply with the a pplicable technical standards of[...]

x R4Mplus User Guide Declaration of Conformity[...]

R4Mplus User Guide xi Warranty Information Ef fective November 1, 2001 All Zebra T echnologies Corporation products ar e sold with warranties. Following is some general inform ation: Printer Product s Printers . All printers (excluding printheads) are warranted against defect in material or workmanship for twelve (12) mo nths from the purchase date[...]

xii R4Mplus User Guide W arranty Information Printer Products Software . Software is warranted to be free of def ects in material and workmanship for 30 d ays from the date of purchase. In th e even t of notificati on within the warranty period of defects, Zebra will replace the defective diskette or documentation. Batteries . Mobile printer batter[...]

W arranty Information Printer Sof tware and Firmware License Agr eement R4Mplus User Guide xiii Zebra Link License Agreement Printer Sof tware and Firmware License Agreement YOU SHOULD CAREFULL Y READ THE FOLLOWING TERMS AND CONDITIONS OF THIS ZEBRA TECHNOLOGIES CORPORA TION PRINTER SOFTW ARE AND FIRMW ARE LICENSE AGREEMENT (“PSFLA”) BEFORE USI[...]

xiv R4Mplus User Guide W arranty Information Printer Software an d Firmware License Agreement • Accessing Services Using the SOFTW ARE and FIRMW ARE. Y our use of any service accessible using the SOFTW ARE and FIRMW ARE is not covered by this PSFLA and may be governed by separate term s of use, conditions or notices. 3. RESTRICTIONS. • Y ou mus[...]

W arranty Information Printer Sof tware and Firmware License Agr eement R4Mplus User Guide xv 4. TERMINA TION. W ithout prejudice to any ot her rights, ZEBRA may t erminate this PSFLA if you fail to comply wit h the te rms and conditions of this PSFLA. ZEBRA may terminate this PSFLA by offering you a superseding PSFLA for the SOFTW ARE and/or FIRMW[...]

xvi R4Mplus User Guide W arranty Information Printer Software an d Firmware License Agreement 8. DISCLAIMER OF W ARRANTIES. ZEBRA AND ITS SUPPLIERS PROVIDE THE SOFTW ARE AND/OR FIRMW ARE “AS IS” AND WITH ALL F AUL TS, AND HEREBY DISCLAIM ALL OTHER W ARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED OR ST A TUTOR Y , INCLUDING BUT NOT LIMITED TO[...]

W arranty Information Printer Sof tware and Firmware License Agr eement R4Mplus User Guide xvii • The SOFTW ARE and FIRMW ARE was provided to you at no additional char ge and ZEBRA has included in this PSFLA terms th at disclaim all warra nties and liability for the SOFTW ARE and FIRMW ARE. T o the full extent allowed by law , YOU HEREBY RELEASE [...]

xviii R4Mplus User Guide W arranty Information Printer Software an d Firmware License Agreement[...]

R4Mplus User Guide xix Preface The Preface discusses the topics an d illustrates standards that are used throughout this guide. Content s Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx About this [...]

xx R4Mplus User Guide Preface Contact s Cont act s Y ou can contact Zebra T echnologie s Corpor ation, USA at any of the following: V isit us at: www .zebra.com Our Mailing Address: Zebra T echnologies Corporation 333 Corporate W oods Parkway V e rnon Hills, Illinois 60061.3109 U.S.A T elephone: +1 847.634.6700 Facsimile: +1 847.913.8766 Zebra T ec[...]

Preface About this Document R4Mplus User Guide xxi About this Document The User Guide contains the following chapters: T able 1 • User Guide Contents Tit l e Content Description Intr oduction This chapter shows the operatio nal controls and location of major components needed in th e loading of media and ribbon. Printer Setup The chapte r provide[...]

xxii R4Mplus User Guide Preface Document Conventions Document Conventions The following co nventions are used throughout th is document to convey certain information: About this Chapter: This section lists and describes each main section of the chapter , including the initial page number of that sectio n. These sections primar ily serve as hyperlin[...]

Preface Document Conventions R4Mplus User Guide xxiii Illustration Callout s: Callouts are used when an illust ration contains information that needs to be labeled and described. A table that co ntains the labels and descriptions follows the illustration. See Figure 1 . Figure 1 • Example of an Illustration with Cal louts 1 Power LED 2 Pause LED [...]

xxiv R4Mplus User Guide Preface Related Documents Related Document s In addition to this user guide , the following documents mi ght be helpful references: • The ZPL II Pr ogramming Guide V olume I and V olume II (Zebra part number 45540L) details how to create the perfect label format for your application. The guide explains h ow the optional ZB[...]

R4Mplus User Guide 1 C HAPTER 1 Introduction This chapter shows the operati onal controls and location of major components needed in the loading of medi a and ribbon. Content s External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

2 R4Mplus User Guide Introduction External V iew External V iew Figure 1 shows the outside of the printer . Figure 1 • External V iew 1 Electronics cover 2 Front panel 3 Media door 3 2 1[...]

Introduction Front Panel R4Mplus User Guide 3 Front Panel The front panel keys and lights are shown in Figure 2 . Figure 2 • Front P anel Controls and LEDs 1 Power LED 2 Pause LED 3 Error LED 4 Data LED 5 LCD 6 PLUS (+) Key 7 SETUP/EXIT Key 8 CANCEL Key 9 P AUSE Key 10 FEED Key 11 SELECT Key 12 MINUS (–) Key P AUSE 2 3 4 5 6 7 8 1 9 10 11 12[...]

4 R4Mplus User Guide Introduction Front Panel LCD Display Settings Ta b l e 1 shows front panel LCD display settings that you may wish to adjust and what they mean. Refer to Basic Confi guration on page 46 for more detailed info rmation on each setting. T able 1 • Fr ont Panel LCD Display Settings LCD Display Meaning/A vailable Settings PRINTER R[...]

Introduction Front Panel R4Mplus User Guide 5 Print Modes Y ou can view the current print mode on the LCD on the front panel of the printer . Ref er to Configuration and Ca libration L CD Displays on pa ge 49 for more detailed information. Print modes should match the media an d printer options chosen. Prin t mode choices are listed in Ta b l e 2 .[...]

6 R4Mplus User Guide Introduction Printer Media Co mpartment Printer Media Comp artment Figure 3 shows a simplified view of your prin ter . Depend ing on installed options, yo ur printer may look slightly different. Figure 3 • Media Compartment 1 Printhead Assembly 2 T ransmissive Sensor 3 Label Supply Guide 4 Label Supply Hanger 5 Dancer 6 Label[...]

R4Mplus User Guide 7 C HAPTER 2 Printer Setup The chapter provides the tasks that you must co mplete and the issues th at you must consider before you load and config ure your printer . Content s Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Unpack and Inspect the Printer . . . . . . . . . . . . .[...]

8 R4Mplus User Guide Printer Setup Before Y ou Begin Before Y ou Begin Review this checklist, and resolve any issues before you begin setting up your printer . When you are ready , continue with Printer Operation on page 19 .  Unp ack and Inspect Have you unpacked the printer and inspected it for damage? If you have not, see Unpack and Inspect t[...]

Printer Setup Unpack and Inspect the Printe r R4Mplus User Guide 9 Unp ack and Inspect the Printer • Check all exterior surfaces. • Raise the media door , and inspect the media compartment. • Save the carton and all packing material in case the printer needs to be shipped. Contact your authorized Zebra reseller for instructions. • Depending[...]

10 R4Mplus User Guide Printer Setup Select a Site for the Printer Select a Site for the Printer Consider the following when selecting an appropriate location for your printer . Select a Surface Select a solid, level surface of sufficient size and strength to accomm odate the printer and other equipment (such as a computer), if nec essary . The choi[...]

Printer Setup Connect the Printer to a Power Source R4Mplus User Guide 11 Connect the Printer to a Power Source T o connect the printe r to a power source, complete these step s: 1. T urn the printer power switch (located on the rear of the printer) to the Off ( O ) position. 2. Plug the power cord into the mating connector on the rear of the print[...]

12 R4Mplus User Guide Printer Setup Connect the Printer to a Power Source • The AC power plug and IEC 320 connector must bear the certification mark of at leas t one of the known international sa fety or ganizations shown in Figure 5 . Figure 5 • International Safety Organization Marks + R[...]

Printer Setup Select a Communication Interface R4Mplus User Guide 13 Select a Communication Interface The way that you connect your printer to a data source depends o n the communication options installed in the printer . S tandard interfaces: the RS-232 DB-9 serial data port and the IEEE 1284 compliant bidirectional parallel port. Fo r further inf[...]

14 R4Mplus User Guide Printer Setup Select a Communication Interface Parallel Port Communicat ing using th e parallel port (see Figure 7 ) does not require special settings. The serial settings do not af fect the parallel port. Refer to Parallel Data Port on page 110 for further information. Figure 7 • Communicating Usin g a Parallel Port Cable R[...]

Printer Setup T ypes of Media R4Mplus User Guide 15 T ypes of Media Y our prin ter is capable of usin g various types of media. The se include continuous roll and fanfold media ( Figure 8 ) that may be labels or card stock and that may have optional perforations or registration hol es. The media also may have a radio frequency identification (RFID)[...]

16 R4Mplus User Guide Printer Setup T ypes of Media Figure 9 • Non-Continuous W eb Media Continuous Media Continuous media ( Figure 10 ) is one uninterrupted roll of material without gaps, holes, notches, or black marks. This allows the imag e to be printed anywhere on the lab el. The individual labels can be cut apart or stored in a roll for lat[...]

Printer Setup T ypes of Media R4Mplus User Guide 17 RFID “Smart” Labels “Smart” labels are usually made from two components: med ia and an embed ded RFID transponder ( Figure 1 1 ). For more informatio n ab out reading and encoding RFID tags, see RFID Guidelines on page 69 . • The media (usually a label w ith a UHF transponder embedded be[...]

18 R4Mplus User Guide Printer Setup Ribbon Ribbon Ribbon is a thin film carrying wax or wax resi n that is transferred to the media during the thermal transfer process. The media dete rmines whether you need to use ribbon and determines the minimum width of th e ribbon. Consider the following: • Thermal transfer — ribbon needed. The ribbon must[...]

R4Mplus User Guide 19 C HAPTER 3 Printer Operation This chapter provides instruc tions for loading media, loading ribbon, and basic printer operation. Content s Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Front Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

20 R4Mplus User Guide Printer Operation Front Panel Front Panel The front panel display shows the printer ’ s operating status and allows you to change settings as needed to work with yo ur media and label formats. The front panel keys and lights are shown in Figu re 12 . Descriptions for each are located in Ta b l e 4 and Ta b l e 5 . Figure 12 [...]

Printer Operation Front Panel R4Mplus User Guide 21 Front Panel Keys T able 4 • Front Panel Keys Key Function FEED Forces the printer to feed one bl ank label each time the key is pressed. Printer not printing: one blank label immediately feeds. Printing: one blank label feeds after the current batch of labels is complete. P A USE Starts and stop[...]

22 R4Mplus User Guide Printer Operation Front Panel Front Panel Light s Ta b l e 5 • Front Panel Lights Light Stat u s Indication POWER Off The printer is off or no power is applied. On The printer is on. P A USE Off Normal printer operation. On The printer has stoppe d all printing operations. Flashing The Pause light flas hes wh en when initial[...]

Printer Operation Load Roll Media R4Mplus User Guide 23 Load Roll Media T ear-Off Mode T ear-Of f Mode is the default mode. T he prin ter is set to this mode in the factory . T o load media in T ear-Off Mode, complete these step s: 1. Press the printhead open lever . The printhead assembly springs up. 2. Flip down the media supply guide. 3. Slide o[...]

24 R4Mplus User Guide Printer Operation Load Roll Media Figure 13 • T ear -Off Mode 1 Printhead Assembly 2 T ransmissive Sensor 3 Label Supply Guide 4 Label Supply Hanger 5 Dancer 6 Label Guide 7 Printhead Open Lever 8 Printed Label 1 2 3 4 7 8 6 5[...]

Printer Operation Load Roll Media R4Mplus User Guide 25 Peel-Off Mode This setting works only with the Peel-O f f Option installed on the printer . Figure 14 shows the printer with the Peel-Off Option. T o load media in Peel-Off Mode, complete these step s: 1. Press the printhead open lever . The printhead assembly springs up. 2. Flip down the medi[...]

26 R4Mplus User Guide Printer Operation Load Roll Media Figure 14 • Peel-Off Mode 1 Printhead Assembly 2 T ransmissive Sensor 3 Media Supply Guide 4 Media Supply Hanger 5 Dancer 6 Media Guide 7 Printhead Open Lever 8 Peel Assembly 9 Label 10 Peel Lever 11 T ear-Of f/Peel/Off Bar 2 1 3 4 5 6 7 8 9 101 11[...]

Printer Operation Load Roll Media R4Mplus User Guide 27 Liner T ake-Up Mode The Liner T ake-up option must be installed to use this mode. See Figure 16 . T o load media in Liner T ake- Up Mode, complete these steps: 1. Press the printhead open lever . The printhead assembly springs up. 2. Flip down the media supply guide. 3. Slide the media guide a[...]

28 R4Mplus User Guide Printer Operation Load Roll Media Figure 16 • Liner T ake-Up Mode Liner Removal 1. Pull the liner slide toward you (see inset) until it stops (about a third of the way down the liner take-up spindle). Figure 17 • Removing Liner fr om Liner T ake-Up Spindle 2. Slide the liner from the take-up spindle. 1 Printhead Assembly 2[...]

Printer Operation Load Roll Media R4Mplus User Guide 29 Rewind/Peel-Off Mode The Rewind option must be installed to u se this mode. The option is shown in Figure 18 . T o load media in Rewind/Peel-O ff Mode, complete these steps: 1. Press the printhead open lever . The printhead assembly springs up. 2. Flip down the media supply guide. 3. Slide the[...]

30 R4Mplus User Guide Printer Operation Load Roll Media Figure 18 • Rewind/Peel Mode Liner Removal T o remove liner from the rewind spindle, complete these step s: 1. Cut the liner between the media alignm ent spindle and the rewind spindle. 2. Rotate the take-up spindle counterclockwi se until the rewind media guide is in the 12 o’clock positi[...]

Printer Operation Load Roll Media R4Mplus User Guide 31 Rewind Mode The Rewind option must be installed to u se this mode. The option is shown in Figure 19 . T o load media in Rewind M ode, complete these step s: 1. Press the printhead open lever . The printhead assembly springs up. 2. Flip down the media supply guide. 3. Slide the media guide as f[...]

32 R4Mplus User Guide Printer Operation Load Roll Media Figure 19 • Rewind Mode Media Removal T o remove printed media from the rewind spindle, complete these step s: 1. Cut the media between the media alignm ent spindle and the rewind spindle. 2. Rotate the take-up spindle counterclockwi se until the rewind media guide is in the 12 o’clock pos[...]

Printer Operation Load Roll Media R4Mplus User Guide 33 Adjust Media Alignment for Rewind Option The instructions below apply only if the prin ter has a Rewind option. The liner should be installed flush against the backplate of the re wind spindle to prevent the media/backing from winding too loosely . See Figure 20 . Do the adjustments in the ord[...]

34 R4Mplus User Guide Printer Operation Load Fanfold Media Load Fanfold Media Fanfold media feeds through either the bottom or rear access slot. See Figure 21 . T o load fanfold media, complete these step s: 1. Press the printhead open lever . The printhead assembly springs up. 2. Flip down the media supply guide. 3. Slide the media guide as far fr[...]

Printer Operation Load Fanfol d Media R4Mplus User Guide 35 Figure 21 • Loading Fanfold Media 1 Printhead Assembly 2 T ransmissive Sensor 3 Label Supply Guide 4 Label Supply Hanger 5 Dancer 6 Label Guide 7 Printhead Open Lever Bottom Feed Rear Feed 3 2 1 4 5 6 7 3 2 1 4 5 6 7[...]

36 R4Mplus User Guide Printer Operation Load the Rib bon Load the Ribbon The ribbon supply spindl e in you r printer is a dual-tension vari ety . Most applications require the spindle to be in the normal position. The low tension position is recommended only when a wide ribbon is used o r normal tension hampers the ribbon movement. T o load ribbon,[...]

Printer Operation Load the Ri bbon R4Mplus User Guide 37 Figure 23 • Ribbon Path Remove the Ribbon T o remove used ribbon, complete these step s: 1. If the ribbon has not run out, break it between the strip plate and the ribbon take-up spindle. 2. While turning the ribbon take-up spindle re lease knob counterclockwise, squeeze the ribbon against [...]

38 R4Mplus User Guide Printer Operation Calibrate the Printer Calibrate the Printer Auto Calibration The R4Mplus automatically calibrates on power up. During auto calibration, the printer determines the label leng th and sensor settings. Auto calibration occurs wh en the printer is turned on and each time the printer recovers from an error conditio[...]

Printer Operation Print a Configuratio n Label R4Mplus User Guide 39 Print a Configuration Label Print a configuration la bel to test the printer setup. Do this when the printer is first installed, or when the printer cannot properly detect the top of the label. T o print a configuration la bel, complete these step s: 1. T urn the printer power Off[...]

40 R4Mplus User Guide Printer Operation Print a Configuratio n Label Figure 24 • Sample Configuration Label[...]

Printer Operation Adjust Printhead Pressure R4Mplus User Guide 41 Adjust Printhead Pressure See Figure 25 . This adjustment may be necessary if printin g is too light on one side or if thick media is used. Figure 25 • Printhead Pr essure Adjustment Dials The pressure adjustment dials for the R4Mplus each have four possible settings designated by [...]

42 R4Mplus User Guide Printer Operation Install Memory Card Inst all Memory Card The printer can use T ype I or T ype II compliant PCMCIA memory cards. T o inst all the PCMCIA memory card, complete these steps: 1. Remove the PCMCIA card shield from the rear of the pr inter . 2. Insert the PCMCIA card, with the notch UP , into the card slot as shown[...]

R4Mplus User Guide 43 C HAPTER 4 Configuration This chapter discusses detailed co nfiguration settings and instruct s you how to view or change parameters through the front panel. Content s Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Enter Configuration Mode . . . . . . . . . . . . . . . . .[...]

44 R4Mplus User Guide Configuration Overview Overview After you have installed the media and ribbon an d the Power -On Self T est (POST) is complete (see Power -On Se lf T est on page 98 for more information), the front pa nel displays PRINTER READY . Use the front panel d isplay and the four keys directly below it to set printer parameters for you[...]

Configuration Overview R4Mplus User Guide 45 Change Password-P rotected Parameters Certain parameters are password-protected by factory default. If you press SELECT when a password-protected parameter is displayed on th e fron t panel, the printer prompts you for a password. If you d o not know the pa ssword, press SETUP/EXIT to leave the prompt. Y[...]

46 R4Mplus User Guide Configuration Basic Configuration Basic Configuration If your labels are not printing correctly , the conf iguration may need to be chan ged because the printer defaults may not reflect the options that you need. Media, ribbon, darkness, print mode, media type, sensor type, and print method all af fect the way the printe r is [...]

Configuration Basic Configur ation R4Mplus User Guide 47 Adjust T ear-Of f Position The T ear-Of f position defines the position of the la bel on the tear-off bar . When working with non-continuous labels, the inter -label gap should be on the tear bar . This setting does not apply to continuous media. 4. Are you using continuous media? • If yes [...]

48 R4Mplus User Guide Configuration Basic Configuration 7.2. Press PLUS ( + ) or MINUS ( – ) to scroll through the se tting options. Stop at the setting that matches your printer op tions (Continuous or Noncontinuous). 7.3. Press SELECT to accept the change. 7.4. Press PLUS ( + ) to move to the next option. PRINT METHOD displays. Co ntinue with S[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 49 Configuration and Calibration LCD Displays Ta b l e 7 covers all of the configura tion options for your printer . Parameters are show n in the order in which they are displayed wh en you press PLUS ( + ) after entering the setup mode. Throughout this process, press PLUS [...]

50 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays TEAR OFF Adjusting the T ear-Off Position This parameter establishes the position of the media over the tear-of f/peel-off bar after printi ng. Th e label and liner can be torn of f or cut between labels. Default: +0 Range: –120 to +120 1. Press SELECT to select the pa[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 51 PRINT METHOD Selecting Print Method The print method pa rameter tells the printer th e meth od of printing you wish to use: direct thermal (no ribbon) or thermal transfer (using thermal transfer media and ribbon). Selecting direct thermal when using thermal transfer medi[...]

52 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays LIST FONTS List Fonts This selection is used to print a label that list s all of the fonts currently available in the printer , including standard prin ter fonts plus any optional fonts. Fonts may b e stored in RAM, FLASH memory , font EPROMs, or font cards. 1. Press SEL[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 53 LIST ALL List All This selection is used to print a label that lists the five previous selections, as described. 1. Press SELECT to select the parameter . 2. Press PLUS ( + ) to print a label listing all of the available fonts, bar codes, images, formats, and th e curren[...]

54 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays INIT FLASH MEM Initialize Flash Memory Caution • Perform this operation only when it is necessary to erase all previously stored informatio n from the FLASH memory . Press PLUS ( + ) to bypass this function. 1. Press SELECT to select the parame ter . If your printer is[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 55 SENSOR PROFILE Sensor Profile The media sensor profile may be u sed to troubleshoot regi stration problems that may be caused when the media sensor detects preprinted areas on the media or expe riences diff iculty in determining web location. If the sensitivity of the me[...]

56 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays MEDIA AND RIBBON Media and Ribbon Sensor Calibration (Manual Calibration) Performing the manual calibration procedure resets the sensitivity of the sensors to detect the media and ribbon you are using more a ccurately . W ith the sensors at their new sensitivity , the pr[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 57 Setting Communication Parameters (next nine parameters) Communication paramete rs must be set correctly for the printer to communicate with the host computer . These parameters make sure that the printer and host computer ar e speaking the same language. All communicatio[...]

58 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays DATA BITS Setting Data Bits The data bits of the prin ter must match the data bi ts of the host computer for accurate communications to take place. Set the data bits to match the setting being used by the host computer . Note • Must be set to 8 data bits to use Code Pa[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 59 PROTOCOL Setting Protocol Protocol is a type of error checki ng system. Depending on the selection, an indicator may be sent from the printe r to the host computer signifying that data has been received. Select th e protocol that is requested by the host computer . Furth[...]

60 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays COMMUNICATIONS Setting Communication Diagnostics Mode The communication diagnostics mode is a troubleshooting tool for checking the interconnection between the printer and the host computer . When “diagnostics” is selected, all da ta sent from the host computer to th[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 61 Selecting Prefix and Delimiter Characters (next thr ee parameters) Prefix and delimiter characters are 2-digit hex va lues used within the ZPL/ZPL II formats sent t o the printer . The printer uses the last prefix and delimiter characters sent to it, whether from a ZPL I[...]

62 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays ZPL MODE Selecting ZPL Mode The printer remains in the selected mo de until it is changed by this front panel instruction or by using a ZPL/ZPL II comman d. The printer accepts label formats written in either ZPL or ZPL II. This eliminates the need to rewrite any ZPL for[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 63 BACKFEED Backfeed Sequence This parameter establishes when an d how much label backfeed occurs after a label is removed or cut in the peel-of f or cutter modes. It has no effect in rewind or tear -off mo des. This parame ter setting can be superseded by the ~JS instructi[...]

64 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays LEFT POSITION Adjusting Left Position This parameter establishes how far from the left edge of a label the format begins to print by adjusting horizontal positioning on th e label . Positive numbers adjust the printing to the left by the number of dots selected; negative[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 65 FORMAT CONVERT Format Convert The Format Convert setting is used when upgrading from a printer of lower resolution to a printer of high er resolution and the user does not wish to modify their formats. Example: If your original formats were written for a 150 dpi printer [...]

66 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays IP RESOLUTION* IP Resolution Depending on the selection, allows e ither the user (permanent) or the server (dynamic) to select the IP address. For more information, see ZebraNet Networking: PrintServer II Installation and Users Guide . Default: Dynamic Selections: Dynami[...]

Configuration Configuration and Calibration LCD Displays R4Mplus User Guide 67 DEFAULT GATEWAY* Default Gateway This parameter allows you to select th e IP address that the network traf fic is routed through if the destinatio n address is not part of the local network. 1. Press SELECT to select the parameter . 2. Press PLUS ( + ) to increase the va[...]

68 R4Mplus User Guide Configuration Configuration and Calibration LCD Displays LANGUAGE Selecting the Display Language This parameter allows you to change the language used on th e front panel display . Default: English Selections: English, Spanish, French, German, Italian, Norwegian, Portuguese, Swedish, Danish, Span ish 2, Dutch, Finnish, Japanes[...]

R4Mplus User Guide 69 C HAPTER 5 RFID Guidelines This chapter provides an overview of how RF ID works and the ZPL comm ands used to create RFID labels. Content s Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 T ransponder Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

70 R4Mplus User Guide RFID Guidelines Overview Overview The R4Mplus “smart” label prin ter -encoder serves as a dynamic tool for both printing and encoding RFID la bels, tickets, and tags. The printer encodes informa tion on ultra-thin UHF RFID transponders embedded in “smart” labels. It then immediately verifies proper encoding and prints [...]

RFID Guidel ines ZPL II Commands for RFID R4Mplus User Guide 71 ZPL II Commands for RFID Printing and encoding (writing) of “smart” la bels is handled through the use of Zebra Programming Language (ZPL). Each transponder has memory that can be read from throug h ZPL commands, an d most transponde rs have me mory that can be written to. The prin[...]

72 R4Mplus User Guide RFID Guidelines ZPL II Commands for RFID ^WT W rite T ag Description The ^WT command allows you to pr ogram the current RFID tag. Format ^WTb,r,m,w,f,v Ta b l e 8 identifies the parameters for this format. Note • Check the amou nt of data memory availa ble for the tag that you wi ll be using. If more is sent than the memory [...]

RFID Guidel ines ZPL II Commands for RFID R4Mplus User Guide 73 Example • This sample encodes data “RFIDRFID” an d will try writing up to five times, if necessary . ^XA ^WT,5^FDRFIDRFID^FS ^XZ[...]

74 R4Mplus User Guide RFID Guidelines ZPL II Commands for RFID ^RT Read T ag Description The ^RT command tells the printer to read the current RFID tag data. The data can be sent back to the host via the ^HV command. Format ^RT#,b,n,f,r,m,s Ta b l e 9 identifies the parameters for this format. T able 9 • ^RT Parameters Parameters Details # = numb[...]

RFID Guidel ines ZPL II Commands for RFID R4Mplus User Guide 75 Example • This sample reads a tag, prints the da ta on a label, and send s the string Tag Data: xxxxxxxx back to the host. The data read will go into the ^FN1 location of the format. The printer will retry the command five times, if necessary . ^XA ^FO20,120^A0N,60^FN1^FS ^RT1,,,,5^F[...]

76 R4Mplus User Guide RFID Guidelines ZPL II Commands for RFID ^HV Host V erification Description This command is used to return data from specifie d fields, along with an optional ASCII header , to the host. It can be us ed with any field that has been assigned a number with the ^RT command . Format ^HV#,n,h Ta b l e 1 0 identifies the paramete rs[...]

RFID Guidel ines ZPL II Commands for RFID R4Mplus User Guide 77 ^RS RFID Setup Description The ^RS command is used to set up for RF ID operation. S pecifically , it moves the tag into the effective area for reading or writin g or for possible error handling if there is an error . Format ^RSt,p,v,n,e Ta b l e 1 1 identifies the parameters for this f[...]

78 R4Mplus User Guide RFID Guidelines ZPL II Commands for RFID n = number of labels to try in case of read/encode failure Default value: 3 Accepted values: 1 to 10 (number of labels) e = error ha ndling Send an error message to the host as an unsolicited message for each fa ilure and set the printer in error mode. Accepted values: • N = No action[...]

RFID Guidel ines ZPL II Commands for RFID R4Mplus User Guide 79 Example • This example sets th e printer to move the media to 800 dots from the top of the media [or label length minu s 800 from the bottom (leading edge) of the media] and voids the rest of the media in case of an error . The printe r will try to print two labels, then will pause t[...]

80 R4Mplus User Guide RFID Guidelines ZPL II Commands for RFID Example • This example sets th e printer to move the media to 800 dots from the top of the media [or label length - 500 from the bottom (lead ing edge) of the media] and prints “void ” 500 dots in vertical length (Y axis) in case of a n error . ^XA ^RS,800,500,2,P^FS ^XZ Figure 30[...]

RFID Guidel ines Sample of RFID Programming R4Mplus User Guide 81 Sample of RFID Programming ZPL II is Zebra’ s label design language. ZPL II le ts you create a wide variety of labels from the simple to the very complex, including text, bar codes, and graphics. This section is not intended as an introduction to ZPL II. If you are a new ZPL II use[...]

82 R4Mplus User Guide RFID Guidelines Sample of RFID Programming T able 12 • Sample ZPL Code and Results Line Number T ype This Label Format Resulting Printout 1 ^XA ZEBRA 5A65627261000 000 2^ R S , 0 ^ F S 3^ W T ^ F D Z e b r a ^ F S 4 ^FO100,100^A0n,60^FN0^FS 5 ^FO100,200^A0n,40^FN1^FS 6^ R T 0 ^ F S 7 ^R T1,,,1^FS 8^ X Z Line 1 Indicates star[...]

R4Mplus User Guide 83 C HAPTER 6 Routine Care and Adjustments This chapter discusses printer cleaning and minor adjustments. Content s Cleaning Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Clean the Interior . . . . .[...]

84 R4Mplus User Guide Routine Care and Adjustment s Cleaning Procedur es Cleaning Procedures Specific cleaning procedures are provided on the followi ng pages. Ta b l e 1 3 shows a recommended cleaning schedule. . Clean the Exterior The exterior surfaces of the printer may be cleane d with a lint-free cloth. Do not use harsh or abrasive cleaning ag[...]

Routine Care and Adjustment s Cleaning Procedures R4Mplus User Guide 85 Clean the Interior Remove any accumulated dirt and lint from the interior of the printer using a soft bristle brush or vacuum cleaner . Clean the Printhead and Platen Roller Y ou can minimize printhead wear and maintain print quality with regular preventive measures. Over time,[...]

86 R4Mplus User Guide Routine Care and Adjustment s Cleaning Procedur es Figure 31 • Cleaning the Printhead and Platen Roller Clean the Sensors Brush or vacuum any accumulated paper lint an d dust away from the printer sensors. Refer to Figure 31 . The transmissive sensor and ribbon sensor should be cleaned on a regular basis to ensure proper ope[...]

Routine Care and Adjustment s Cleaning Procedures R4Mplus User Guide 87 Clean the Rewind Option The Rewind option is required. Refer to Figure 32 and perform the followin g procedure if adhesive buildup be gins to affect peel performance. T o clean the Rewind option, complete these step s: 1. Open the printhead assembly . 2. Close the peel assembly[...]

88 R4Mplus User Guide Routine Care and Adjustment s Lubrication Clean the Peel-Off Assembly The Peel-Off option is required. If adhesive buildup affect s peel-off performance, complete these steps: 1. Open the printhead assembly . 2. Close the peel assembly to prevent bending the tear-of f/peel-off bar during cleaning. 3. Use the Preventive Mainten[...]

Routine Care and Adjustment s Fuse Replacem ent R4Mplus User Guide 89 Fuse Replacement A user-replaceable AC power fuse is located just below the AC power switch at the rear of the printer . The replacement fuse is a 5 × 20 mm fast-blow style rated at 5 Amp/250 V AC. T o replace the fuse, complete these step s: 1. T o replace the fuse, insert the [...]

90 R4Mplus User Guide Routine Care and Adjustment s Fuse Replacemen t[...]

R4Mplus User Guide 91 C HAPTER 7 Troubleshooting This chapter discusses typical proble ms and their probable solutions. Content LCD Error Conditions and W arnings. . . . . . . . . . . . . . . . . . . . . . . . 92 Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Calibration Problems . . . . . . . . . . . [...]

92 R4Mplus User Guide T rouble shooting LCD Error Conditio ns and War nings LCD Error Conditions and W arnings The LCD displays error condition messages and warnings if the pr inter detects a problem. The messages, along with their causes and solutions, are listed in Ta b l e 1 4 . T able 14 • Erro r Conditions and W arnings Error Potential Probl[...]

T roubles hooting LCD Error Conditions and W arn ings R4Mplus User Guide 93 HEAD OPEN The printhead is not fully closed. Close the printhead. The ribbon is loaded incorrectly; it is covering the head open sensor . Correctly align the ri bbon with the guide mark on the strip plate before closing the printhead assembly . Print method is incorrectly s[...]

94 R4Mplus User Guide T rouble shooting LCD Error Conditio ns and War nings OUT OF MEMORY* *There is not enough memory to perform the function shown on the second line of the error message. Insufficient DRAM for the label length, downloaded fonts/graphics, and images. Ensure that the device, such as FLASH memory or PCMCIA card, is installed and not[...]

T roubles hooting Print Quality Problems R4Mplus User Guide 95 Print Quality Problems Ta b l e 1 5 • Print Quality Problems and Solutions Issue Potential Pr oblem Recommended Solution General print quality issues Y ou are using an incorrect media and ribbon com bination for your application. Consult your authorized reseller/distributor for inform[...]

96 R4Mplus User Guide T rouble shooting Calibration Problems Calibration Problems T able 16 • Calibration Pr oblems and Solutions Problem Recommended Solution Loss of printing registration on labels.Excessi ve vertical drift in top-of-form registration. Ensure that the media guid es are properly positioned. Set the printer for the correct media t[...]

T roubles hooting Communication Problems R4Mplus User Guide 97 Communication Problems T able 17 • Communication Prob lems and Solutions Issue Potential Problem Recommended Solution The printer does not respon d to print requests. The Data light does not flash. Loose or improperly connected ca ble. Make sure that the communication cable is connect[...]

98 R4Mplus User Guide T rouble shooting Printer Diagnostics Printer Diagnostics These self tests produce sample pr intouts and provide specific information that help determine the operating conditi ons for the printer . Each self test is enabled by pressing a specific front panel key or combination of keys while turning the printer On ( l ). Press [...]

T roubles hooting Printer Diagnostics R4Mplus User Guide 99 CANCEL Self T est This self test prints a listing of t he configura tion parameters currently stored in the printer ’ s memory . See Figure 33 . Depending on the options ordered, your label may look dif ferent. Figure 33 • Sample Configuration Label The configuration sho wn on the labe[...]

100 R4Mplus User Guide T rouble shooting Printer Diagnostics PA U S E S e l f Te s t This self test can be used to provide the test labels required when ma king adjustments to the printer ’ s mechanical assemb lies or parameter settings. S ee the sample printout in Figure 34 . Figure 34 • P AUSE T est Label T o perform the P AUSE Self T est, co[...]

T roubles hooting Printer Diagnostics R4Mplus User Guide 101 FEED Self T est See Figure 35 . The FEED Self T est prints labels at various darkness settings above and below that of the darkness value currently stored in the printer (shown on the first line of the configuration label). The relative darkness value printed on the best FEED Self T est l[...]

102 R4Mplus User Guide T rouble shooting Printer Diagnostics Communication Diagnostics T est This test is controlled from the front panel di splay (see Setting Communication Diagnostics Mode on page 60 ). A typical printout from this test is shown in Figure 36 . T u rn the printer Of f ( O ) to exit this self test. Figure 36 • Communication Diagn[...]

T roubles hooting Printer Diagnostics R4Mplus User Guide 103 RFID T e st The RFID test is controlled fro m the front panel display (see RFID T est on page 67 ). If the printer fails the test, the front panel displays an error message. Y ou have the option of running the RFID test in two ways: quick or slow . In both v ersions of this test, the prin[...]

104 R4Mplus User Guide T rouble shooting Loading Factory Default s Loading Factory Default s Use care when loading defaults. Y ou will need to reload all settin gs that you changed manually . T o load the factory default s, complete these step s: 1. Press SETUP/EXIT two times. 2. Use PLUS ( + ) or M I NUS ( – ) to scroll through the S A VE CHANGE[...]

R4Mplus User Guide 105 A PPENDIX A Data Connections This appendix provides details about the ser ial port and parallel port data connections. Content Serial Data Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Hardware Control Signal Descriptions . . . . . . . . . . . . . . . . . . . 106 RS-232 Serial Data Port [...]

106 R4Mplus User Guide Dat a Connections Serial Data Port Serial Dat a Port Hardware Control Signal Descriptions For all RS-232 input and output signals, the R4Mplus printer follows both the Electronics Industries Association (EIA) RS-232 and the Consultative Committe e for International T elegraph and T elephone (CCITT) V .24 st andard signal leve[...]

Dat a Connections Serial Dat a Port R4Mplus User Guide 107 RS-232 Interface Connections The printer is config ured as Data T erminal Equipment (DTE). Figure 38 shows the internal connections of the printer ’ s RS-232 connector . Figure 38 • RS-232 Internal Connections 8 CTS Clear to send—input to printer *9 +5 V DC +5 VDC * This pin is also a[...]

108 R4Mplus User Guide Dat a Connections Serial Data Port When the printer is co nnected via its RS-232 interface to Data Communication Equipment (DCE) such as a modem, use a standard RS -232 (straight-throug h) interface cable. Figure 39 illustrates the conn ections required for this cable. Figure 39 • RS-232 to DCE Internal Connections RS-232 I[...]

Dat a Connections Serial Dat a Port R4Mplus User Guide 109 Figure 40 • DB-9 to DB-25 Internal Connections RS-422/RS-485 Interconnections T o connect the printer ’ s RS-232 DB-9 interface to a host computer through an RS-422 or an RS-485 interface, an interface adapter is required (Zeb ra part number 33130). Figure 41 shows the required cable wi[...]

11 0 R4Mplus User Guide Dat a Connections Parallel Data Port Parallel Dat a Port The 8-bit parallel data interface supports IEEE 1284 bidirectiona l parallel communications in nibble mode. The parallel interface prov ides a m eans of communication that is typically faster than the previously mentioned se rial interface methods. In this met hod, the[...]

R4Mplus User Guide 111 A PPENDIX B Specifications This appendix contains specifi cations for the R4Mplus printer. Content s General S pecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 12 Printing S pecifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 13 Media S pecifications . . . . . . [...]

11 2 R4Mplus User Guide Specification s General S pecifications General S pecifications T able 20 • R4Mplus General Specifications General Specifications Height 13.3 in. 338 mm W idth 10.9 in. 277 mm Depth 18.7 in. 475 mm W eight (without op tions) 32.4 lbs. 14.7 kg Electrical 90-265 V AC, 48-62 Hz, 5 Amps (fused) Agency Approvals UL 60950, CSA 2[...]

Specificatio ns Printing S pecifications R4Mplus User Guide 11 3 Printing S pecifications T able 21 • R4Mplus Printing Specifications Printing Specifications Print resolution 203 dots/inch 8 dots/mm 300 dots/inch 12 dots/mm Dot size (width x length) 203 dpi 0.00492 in. x 0.00492 in. 0.125 mm x 0.125 mm 300 dpi 0.0033 in. x 0.0039 in. 0.084 mm x 0[...]

11 4 R4Mplus User Guide Specification s Media S pecificatio ns Media S pecifications T able 22 • R4Mplus Media Specifications Media Specifications Label length Minimum T ear-of f 0.5 in.* 13 mm* Peel-off 1 in.* 25.4 mm* Rewind 0.5 in.* 13 mm* RFID “Smart” labels ** Maximum T ear/Peel/Rewind 39 in.* 991 mm* RFID “Smart” labels ** Label wid[...]

Specificatio ns Ribbon S pecific ations R4Mplus User Guide 11 5 Ribbon S pecifications T able 23 • R4Mplus Ribbon Specifications Ribbon Specifications Ribbon must be wound with the coated side out Ribbon width (Zebra recommends usi ng ribbon at least as wide as the media to protect the printhead from wear .) Minimum* >2 in.** 51 mm** Maximum 4[...]

11 6 R4Mplus User Guide Specification s Printer Options Printer Options • Peel-off • Liner take-up • PCMCIA card socket (supports Z e bra Rapid Flash and A T A formats) • Linear Memory Card: (Zebra Rapid Flash ) 8MB and 32MB • Compact Flash: 32MB, 64MB, 128MB, and 256MB • 300 dpi printhead • Rewind • Adjustable transmissive sensor ?[...]

Specificatio ns Zebra Programming Language (ZPL II) Features R4Mplus User Guide 11 7 Zebra Programming Language (ZPL II) Features • Downloadable graphics (with data compression) • Bit image data transfer and printing, mixed text/graphics • Format inversion • Mirror image printing • Four-position field rotation (0 ° , 90 ° , 180 ° , 270[...]

11 8 R4Mplus User Guide Specification s Supported Bar C odes[...]

R4Mplus User Guide 11 9 Index A about this docu ment, xxi AC power cord specifications, 1 1 addresses, xx adjustments darkness, 49 label left position, 64 label top positi on, 63 LCD display , 64 media alignment for rewind, 33 printhead pressure, 41 print speed, 49 tear-of f position, 50 auto calibration, 38 B backfeed sequence, 63 bar codes list a[...]

120 R4Mplus User Guide Index D darkness adjustment FEED key self test, 101 procedure, 49 data bits, 58 data cable requirements, 14 data communications parallel ports, 1 10 serial port, 106 data ports parallel, 1 10 serial, 106 data source connections, 10 date change for R TC, 65 default gateway , 67 delimiter character , 61 diagnostics RFID test, 6[...]

Index R4Mplus User Guide 121 L label left position adjustment, 6 4 label top position adjustment, 63 language displayed, 68 LCD display adjustment, 64 LCD error conditions and warnings, 92 left edge of label adjustment, 64 liner removal liner take-up mode, 28 rewind/peel-off mode, 30 liner take-up mode liner removal, 28 loading media, 27 list all i[...]

122 R4Mplus User Guide Index printer storage requirements, 9 printhead cleaning, 85 head close actio n, 62 pressure adjustment, 41 printing specifications, 1 13 print method selection, 51 print mode selection, 50 print modes described, 5 tear-of f mode, 23 print quality problems, 95 PrintServer II (PSII) default gateway , 67 IP address, 66 IP proto[...]

Index R4Mplus User Guide 123 subnet mask, 66 support, xx surface for the printer , 10 system interfaces, 13 T tear-of f mode loading media, 23 tear-of f position adjustment, 50 temperature requirements, 10 thermal transfer mode ribbon considerations, 18 selecting through fro nt panel, 51 time change for R TC, 65 top of label adjustment, 63 transpon[...]

124 R4Mplus User Guide Index[...]

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Zebra T echnologies Corpora tion 333 Corporate W oods Parkway V erno n Hills, Illinois 60061.3109 U.S.A. T elephone: +1 847.634.6700 Facsimile: +1 847.913.8766 Zebra T echnologies Europe Limited Zebra House The V alley Centre, Gordon Road High W ycombe Buckinghamshire HP13 6EQ, UK T elephone: +44 (0) 1494 472872 Facsimile: +44 (0) 1494 450103 Custo[...]