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Xerox Phaser 6350 manual

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Table of contents for the manual

  • Page 1

    Anv ä ndarhandbok Gebruikershandleiding Guia do Usuário Guía del usuario Benutzerhandbuch Guida dell'utente Guide d’ utilisation color laser printer User Guide www.xerox.com/office/support Phaser ® 6300/6350[...]

  • Page 2

    Copyright © 200 5 Xerox Corpor ation. All Rights Reserved. Unpublished rights reser ved under the copyright laws of the Un ited States. Contents of this publication may not be repr oduce d in any form without permi ssion of Xerox Corporation . Copyright protectio n claimed includes all forms of m atters of copyrightable materials and in formation [...]

  • Page 3

    Phaser® 6300/6350 Col or Laser Printer i Contents 1 Printer Features Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Front-Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Rear-Left Vie[...]

  • Page 4

    Contents Phaser® 6300/6350 Col or Laser Printer ii 3 Printing Basics Overview of Basic Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Supported Paper and Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 3 Paper Usage Guidel[...]

  • Page 5

    Contents Phaser® 6300/6350 Col or Laser Printer iii Solving Print-Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Lines, Smudges, or Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Repeating Defects . . . . . . . . . . . . . . . [...]

  • Page 6

    Contents Phaser® 6300/6350 Col or Laser Printer iv 6 Troubleshooting Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Preventing Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Misfeed at Tray 1 (M[...]

  • Page 7

    Phaser® 6300/6350 Col or Laser Printer 1-1 This chapter includes: ■ Printer Parts on page 1-2 ■ Printer Configurations on page 1-4 ■ Control Panel on page 1-6 ■ More Information on page 1-8 Printer Features[...]

  • Page 8

    Printer Parts Phaser® 6300/6350 Col or Laser Printer 1-2 Printer Parts This section includes: ■ Front-Right V iew on page 1-2 ■ Rear-Left V iew on page 1-3 ■ Inside V iew on page 1-3 Front-Right View 1. T op cov er 2. Control panel 3. F ront Door 4. Handle to open T ra y 1 (Multi-Purp ose T ra y) 5. Tr a y 2 6. T ra ys 3, 4, and 5 7. Button [...]

  • Page 9

    Printer Parts Phaser® 6300/6350 Col or Laser Printer 1-3 Rear -Left View Inside View 1. T op cov er 2. T oner car tridg es 3. USB connection 4. Ether net 10/100 Base-T connection 5. P o wer cord connection Doors A and C Op en Door B Open 1. F ront Door A 2. T ransf er Roller 3. Imaging Unit 4. Door C 1. F ront Door B 2. Fuser 6300-053 1 2 3 4 5 63[...]

  • Page 10

    Printer Configurations Phaser® 6300/6350 Col or Laser Printer 1-4 Printer Configurations This section includes: ■ Standard Features on page 1 -4 ■ A vailable Conf igurations on page 1-4 ■ Options on page 1-5 ■ Upgrades on page 1-5 Standard Features ■ Maximum print speed (pages pe r minute): ■ Phaser 6300N and Phaser 6 300DN printers: 3[...]

  • Page 11

    Printer Configurations Phaser® 6300/6350 Col or Laser Printer 1-5 Options Y ou can order additional trays, memory , and an internal hard driv e if these items are not standard on your printer . Additional T rays ■ 550-Sheet Feeder ■ 1100-Sheet High-Capacity Feeder Phaser 6300 ⁄ 6350 printe rs can have feeders in the follo wing combinations: [...]

  • Page 12

    Control Panel Phaser® 6300/6350 Col or Laser Printer 1-6 Control Panel This section includes: ■ Control Panel Features on page 1-6 ■ Control Panel Layout on page 1-6 ■ Menu Map on page 1-7 ■ Information Pages on page 1-7 ■ Sample Pages on pag e 1-7 Control Panel Features The control panel: ■ Displays th e printer’ s oper ating status[...]

  • Page 13

    Control Panel Phaser® 6300/6350 Col or Laser Printer 1-7 Menu Map The Menu Map helps you navigate the contro l panel menus. T o print the Menu Map: 1. On the control panel, select Information , and t hen press th e OK b utton. 2. Select Menu Map , and then press the OK button to print. Note: Print the Menu Map to see other info rmation pages a v a[...]

  • Page 14

    More Information Phaser® 6300/6350 Col or Laser Printer 1-8 More Information This section includes: ■ Resources on page 1-8 ■ Xerox Support Centre on pa ge 1-9 Y ou can obtain information regarding your printer and its capabiliti es from the follo wing sources. Resources Information Source Setup Guide* Quick Ref erence Guide* User Guide (PDF) [...]

  • Page 15

    More Information Phaser® 6300/6350 Col or Laser Printer 1-9 Xerox Support Centre The Xer ox Support Centr e is a utility that is install ed duri ng printer dri ver instal lation. It appears on the desktop for W indo ws systems and is placed in the Utilities folder for Mac systems. It provides a central location for accessing the follo wing informa[...]

  • Page 16

    Phaser® 6300/6350 Col or Laser Printer 2-1 This chapter includes: ■ Overvie w of Network Setup and Conf iguration on page 2-2 ■ Setting Up the Network on page 2-3 ■ Configuring the Netw ork Address on page 2-5 ■ Installing the Printer Dri vers on page 2-9 ■ infoSMAR T Kno wledge Base Networking Documents (English onl y) on page 2-12 This[...]

  • Page 17

    Overview of Network Setup an d Configuration Phaser® 6300/6350 Col or Laser Printer 2-2 Over view of Network Setup and Configuration T o set up and configure the network: 1. T urn on the printer and the computer . 2. Connect the printer to th e network using th e recommended hardw are and cables. 3. Conf igure the printer’ s network address, whi[...]

  • Page 18

    Setting Up the Network Phaser® 6300/6350 Col or Laser Printer 2-3 Setting Up the Network This section includes: ■ Choosing a Connection Metho d on page 2-3 ■ Connecting via Ethern et (Recommended) on page 2-3 ■ Connecting via USB on page 2-4 Choosing a Connection Method Connect the printer to the netw ork via Ethernet or USB. Hardware and ca[...]

  • Page 19

    Setting Up the Network Phaser® 6300/6350 Col or Laser Printer 2-4 Standalone (Cable or DSL) Network Connection For information about setting up a cable or DSL connection for your printer , go to www .xerox. com/of fice/6300_6350infoSMAR T . See also: infoSMAR T Kno wledge Base Networking Documents (English onl y) on page 2-12 Connecting via USB If[...]

  • Page 20

    Configuring the Network Address Phaser® 6300/6350 Col or Laser Printer 2-5 Configuring the Network Address This section includes: ■ TCP/IP and IP Addresses on page 2-5 ■ Automatically Setting the Printer’ s IP Address on page 2-5 ■ Dynamic Methods of Setting the Printer’ s IP Address on page 2-6 ■ Manually Setting the Printer’ s IP A[...]

  • Page 21

    Configuring the Network Address Phaser® 6300/6350 Col or Laser Printer 2-6 Dynamic Methods of Setting the Printer’ s IP Address Set the printer’ s IP address using any of the follo wing methods. DHCP is enabled b y default on all Phaser printers. ■ DHCP ■ CentreW are IS ■ AutoIP Enabling DHCP on the Printer V erify that the printer DHCP [...]

  • Page 22

    Configuring the Network Address Phaser® 6300/6350 Col or Laser Printer 2-7 Using Host Names with the Domain Name Ser vice (DNS) The printer supp orts DNS through an embedded DNS resolver . The DNS resolver protoco l communicates with one or more DNS servers to resolve the IP address for a gi ven host name or the host name for a giv en IP address. [...]

  • Page 23

    Configuring the Network Address Phaser® 6300/6350 Col or Laser Printer 2-8 Manually Setting the Printer’ s IP Address Note: V erify that your computer has a properly conf igured IP address for your network. Contact your ne twork administ rator for more information. If you are on a netw ork witho ut a DNS server , or in an en vironment where the [...]

  • Page 24

    Installing the Printer Drivers Phaser® 6300/6350 Col or Laser Printer 2-9 Installing the Printer Drivers This section includes: ■ A vailable Dri vers on page 2-9 ■ W indows 98 SE or Later and W indo ws 2000 or Later on page 2-10 ■ Macintosh OS X, V ersion 10.2 and Higher on page 2-11 A vailable Drivers T o acce ss special printing options, u[...]

  • Page 25

    Installing the Printer Drivers Phaser® 6300/6350 Col or Laser Printer 2-10 Windows 98 SE or Later and Windows 2000 or Later T o install the printer dri ver from the Softwar e and Documentation CD-R OM : 1. Insert the CD-R OM into the computer’ s CD-R OM driv e. If the installer does not launch, do the follo wing: a. Click Start , and then click [...]

  • Page 26

    Installing the Printer Drivers Phaser® 6300/6350 Col or Laser Printer 2-11 Macintosh OS X, V e rsion 10.2 and Higher T o install the printer dri ver from the Softwar e and Documentation CD-R OM : 1. Insert the CD-R OM into the CD-R OM dri ve. 2. Open the Print Center utility . Note: In Macintosh OS X version 10.3 or higher , the utility is called [...]

  • Page 27

    infoSMART Knowledg e Base Networ king Documents (English only) Phaser® 6300/6350 Col or Laser Printer 2-12 infoSMAR T Knowledge Base Networking Documents (English only) For more information, go to www .x erox.com/of f ice/6300_6350in foSMAR T to vie w these documents. Reference Name Title R1019019389 Basic TCP/IP T utorial and Ho me Networking Gu [...]

  • Page 28

    Phaser® 6300/6350 Col or Laser Printer 3-1 This section includes: ■ Overvie w of Basic Steps on page 3-2 ■ Supported P aper and Media on page 3-3 ■ Loading Paper on page 3-8 ■ Selecting Printing Options on page 3- 16 ■ Printing on Both Sides of the P aper on p age 3-20 ■ Printing on Specialty Media on page 3-22 See also: Using paper tr[...]

  • Page 29

    Overview of Ba sic Ste ps Phaser® 6300/6350 Col or Laser Printer 3-2 Over view of Basic Steps T o print jobs: 1. Load paper in the tray . 2. If you are prompted b y the control panel, either conf irm the paper type and size or change it as required. 3. From the software ap plication, access the Print dialog box, and then select printing options in[...]

  • Page 30

    Supported Paper and Media Phaser® 6300/6350 Col or Laser Printer 3-3 Supported Paper and Media This section includes: ■ Paper Usage Guidelines on page 3 -4 ■ Paper That May Damage Y our Printer on page 3-4 ■ Paper Storage Guidelines on page 3-5 ■ Supported P aper Sizes and W eights on page 3-5 Y our printer is designed to be used with a va[...]

  • Page 31

    Supported Paper and Media Phaser® 6300/6350 Col or Laser Printer 3-4 Paper Usage Guidelines The printer trays accommodate most sizes and types of paper , transparencies, or other specialty media. Follo w these guidelines wh en loading paper and media in the trays: ■ Use T ray 1 (MPT) for en velopes, thick card stock, and custom size paper . ■ [...]

  • Page 32

    Supported Paper and Media Phaser® 6300/6350 Col or Laser Printer 3-5 Paper Storage Guidelines Providing good storage conditions for your pa per and ot her media contrib utes to optimum print quality . ■ Store paper in dark, cool, relati vely dry lo cations. Most paper items are susceptible to damage from ultraviolet (UV) and visible light . UV r[...]

  • Page 33

    Supported Paper and Media Phaser® 6300/6350 Col or Laser Printer 3-6 Supported Paper Sizes and Weights for T ray 1 (MPT) T ray 1 (MPT) 65 – 216 g/m 2 (17 – 40 lb. Bond, 50 – 80 lb. Cover) Statem ent 5.5 x 8.5 in. Executi ve 7.25 x 10.5 in. Letter 8.5 x 11 in. US Folio 8.5 x 13 in. Legal 8.5 x 14.0 in. A4 210 x 297 mm A5 148 x 210 mm A6 105 x[...]

  • Page 34

    Supported Paper and Media Phaser® 6300/6350 Col or Laser Printer 3-7 Supported Paper Sizes and Weights for T rays 2–5 Tr a y s 2 – 5 65 – 163 g/m 2 (17 – 40 lb. Bond, 50 – 60 lb. Cover) Executive 7.25 x 10.5 in. Letter 8.5 x 11 in. US Folio 8.5 x 13 in. Legal 8.5 x 14.0 in. A4 210 x 297 mm A5 148 x 210 mm B5 JIS 182 x 257 mm 6300-103 2 3[...]

  • Page 35

    Loading Paper Phaser® 6300/6350 Col or Laser Printer 3-8 Loading Paper This section includes: ■ Loading Paper in T ray 1 (MPT) on page 3-8 ■ Using Manual Feed on page 3-11 ■ Loading P aper in T rays 2–5 on page 3 -11 Loading Paper in T ray 1 (MPT) Use T ray 1 (MPT) for a wide range of media including: ■ Plain paper , heav y plain paper ,[...]

  • Page 36

    Loading Paper Phaser® 6300/6350 Col or Laser Printer 3-9 T o load paper in T ray 1 (MPT): 1. Open T ray 1 (MPT) b y pulling out on the handle. 2. Pull out the tray extension, and open the paper guides. 6300-006 6300-007[...]

  • Page 37

    Loading Paper Phaser® 6300/6350 Col or Laser Printer 3-10 3. Fan the paper to release sheets that are stuck together . 4. Insert the paper into the tray , and adjust the paper guides to f it the paper . If you are usin g preprinted or prepunched pa per , follo w these guidelines: ■ For single-sided printing , place the side to be printed facedow[...]

  • Page 38

    Loading Paper Phaser® 6300/6350 Col or Laser Printer 3-11 Using Manual Feed If you are using paper , such as letterhead, and do not want others to use it b y mistake, you can ha ve the printer pro mpt you when it is time to load the paper for your print job . Windows T o select this option using W indows: 1. In the W indows printer dri ver , click[...]

  • Page 39

    Loading Paper Phaser® 6300/6350 Col or Laser Printer 3-12 T o load paper into T rays 2–5: 1. Pull out the tray . 2. If necessary , open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guide s outward. 6300-035 6300-001[...]

  • Page 40

    Loading Paper Phaser® 6300/6350 Col or Laser Printer 3-13 3. Fan the paper to release sheets that are stuck together . 4. Insert paper into the tray . If you are using pr eprinted or prepunched paper , follo w these guidelines: ■ For single-sided printing , place the side to be printed faceup with the top of the page to ward the fr ont of the tr[...]

  • Page 41

    Loading Paper Phaser® 6300/6350 Col or Laser Printer 3-14 ■ For 2-sided printing , place the first side to be prin ted with the odd-numbered pages facedown and the top of the page to ward the back of the tray . F or more information on 2-sided printi ng, see Printing on Both Sides of the Paper on page 3-20. ■ For prepunched paper , place the p[...]

  • Page 42

    Loading Paper Phaser® 6300/6350 Col or Laser Printer 3-15 5. If necessary , press the paper guides inward to f it the paper . Note: When the paper guides are adjusted correctly , there may be a small space between the paper and the guides. 6. Insert the tray into the tray slot, and push the tray completely into the printer . 7. T o use the current[...]

  • Page 43

    Selecting Printing Options Phaser® 6300/6350 Col or Laser Printer 3-16 Selecting Printing Options This section includes: ■ Selecting Printing Preferences (W indows) on page 3-16 ■ Selecting Options for an Indi vidual Job (W indows) on page 3-16 ■ Selecting Options for an Indi vidual Job (Macintosh) on page 3 -18 For information about specia [...]

  • Page 44

    Selecting Printing Options Phaser® 6300/6350 Col or Laser Printer 3-17 Printing Options for Windows Op erating Systems Operating System Driver T ab Printing Options Windows 2000, Windows XP , or Windows Server 2003 Lay out tab ■ Or ientation ■ A utomatic 2-sided pr inting ■ P ages per sheet P aper/Quality tab ■ P aper size , type, and tra [...]

  • Page 45

    Selecting Printing Options Phaser® 6300/6350 Col or Laser Printer 3-18 Selecting Options for an Individual Job (Macintosh) T o select print settings for a particular job, chan ge the driver settings be fore sending the job to the printer . 1. W ith the docume nt open in your application, click File , and then click Print . 2. Select the desired pr[...]

  • Page 46

    Selecting Printing Options Phaser® 6300/6350 Col or Laser Printer 3-19 Mac OS 9.x Gene ral ■ Copies ■ P ages ■ P aper source Color Matching ■ Pr int color Cover P age ■ Cov er pages Lay out ■ Pages per sheet ■ Border ■ T wo-sided printing Print Quality ■ Print quality ■ Image smoothing Job T y pe ■ Secure prints, personal pri[...]

  • Page 47

    Printing on Both Sides of the Paper Phaser® 6300/6350 Col or Laser Printer 3-20 Printing on Both Sides of the Paper This section includes: ■ Automatic 2-Sided Printing Guidelines on page 3-20 ■ Binding Edge Options on page 3- 21 ■ Selecting 2-Sided Printing on page 3-21 Note: For info rmation about manual 2-sided pri ntin g, go to the infoSM[...]

  • Page 48

    Printing on Both Sides of the Paper Phaser® 6300/6350 Col or Laser Printer 3-21 Binding Edge Options When you use the printer dri ver to select 2-sided printing, also select the binding edge, which determines how the pages turn. The actual outc ome depends on the orientation (portrait o r landscape) of images on th e page, as displa yed in the fol[...]

  • Page 49

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-22 Printing on Specialty Media This section includes: ■ Printing T ransparencies on page 3-22 ■ Printing En velopes on page 3-27 ■ Printing Labels on page 3-30 ■ Printing Glossy Paper on page 3-34 ■ Printing Custom Size Paper on page 3 -39 Printing T r ansparencies T r[...]

  • Page 50

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-23 Printing T ransparencies from T ray 1 (MPT) 1. Open T ray 1 (MPT) b y pulling out on the handle. 2. Pull out the tray extension, and open the paper guides. 6300-006 6300-007[...]

  • Page 51

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-24 3. Fan the transparencies to release sheets that are stuck together . 4. Insert the transparencies into T ray 1 (MPT ), an d adjust the pape r guides to f it the transparencies. Do not load more than 25 transparencies. 5. On the control panel, select the transpa rency type an[...]

  • Page 52

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-25 Printing T ransparencies from T rays 2–5 1. Pull the tray out of the printer . 2. If necessary , open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guide s outward. 3. Fan the t[...]

  • Page 53

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-26 4. Insert the transparencies into the tray . Caution: Do not load transparencies abov e the fill line indicated on the paper tray . Overloading the tray may cause jams . In the follo wing illustration, 2 indicates the maximum fill line for transparencies, labe ls, glossy pape[...]

  • Page 54

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-27 7. On the control panel, sele ct the transparency type: a. Select Change setup , and then press the OK button. b. Select T ransparency , and then press the OK button. 8. In the printer driv er , select either Tr a n s p a r e n c y as the paper type or the appropriate tray as[...]

  • Page 55

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-28 Printing Envelopes from T ray 1 (MPT) 1. Open T ray 1 (MPT) b y pulling out on the handle. 2. Pull out the tray extension, and open the paper guides. 6300-006 6300-007[...]

  • Page 56

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-29 3. Insert the en v elopes into T ray 1, and adju st the paper guides to f it the en v elopes. ■ For #10 Commercial, C5, and B5 en velope s, place the en velopes in the tray flap-side up with the top of the en velopes to ward the left of the printer . ■ Do not load more th[...]

  • Page 57

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-30 Printing Labels Labels can be printed from all trays. See also: Supported P aper Sizes and W eights for T ray 1 (MPT) on page 3-6 Supported P aper Sizes and W eights for T rays 2–5 on page 3-7 Label Guidelines ■ Do not use vin yl labels. ■ Print only on one side of the [...]

  • Page 58

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-31 2. Pull out the tray extension, and open the paper guides. 3. Fan the labels to release sheets that are stuck together . 4. Insert the labels into T ray 1 (MPT), and adjust the paper guides to fit the sheets. ■ Place the side to be printed facedown with the top of the sheet[...]

  • Page 59

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-32 5. On the control panel, sele ct th e paper type and size: a. Select Change setup , and then press the OK button. b. Select Labels , and then press the OK button. c. Select the label sheet size, and then press the OK button. 6. In the printer driv er , select either Labels as[...]

  • Page 60

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-33 3. Fan the label sheets to release sheets that are stuck together . 4. Insert the label sheets into the tray . Place the top of the page tow ard the front of the printer . Note: Do not load the paper abov e the f ill line in dicated on the tray . Overloading the tray may caus[...]

  • Page 61

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-34 6. Insert the tray into the tray slot, and push the tray completely into the printer . 7. On the control panel, select the paper type: a. Select Change setup , and then press the OK button. b. Select Labels , and then press the OK button. 8. In the printer driv er , select ei[...]

  • Page 62

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-35 Printing Glossy Paper from T ray 1 (MPT) 1. Open T ray 1 (MPT) b y pulling out on the handle. 2. Pull out the tray extension, and open the paper guides. 3. Fan the glossy paper to release sheets that are stuck together . 6300-006 6300-007[...]

  • Page 63

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-36 4. Insert the glossy paper into T ray 1 (MPT), and adjust the paper gu ides to f it the paper . ■ Place the side to be printed facedown . ■ Do not load more than 25 sheets. 5. On the control panel, select th e glossy paper type and size: a. Select Change setup , and then [...]

  • Page 64

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-37 2. If necessary , open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guide s outward. 3. Fan the paper to release sheets that are stuck together . 6300-001[...]

  • Page 65

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-38 4. Insert the paper into the tray . Note: Do not load the paper abov e the f ill line in dicated on the tray . Overloading the tray may cause jams. In the follo wing illustration, 2 i ndicates the maximum f ill line for transparencies, labels, glossy paper , and thin card sto[...]

  • Page 66

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-39 7. On the control panel, sele ct the glossy paper type: a. Select Change setup , and then press the OK button. b. Select Glossy P aper , and then press the OK bu tton. 8. In the printer driv er , se lect either Glossy Paper as the paper type or the appropriate tray as the pap[...]

  • Page 67

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-40 2. Pull out the tray extension, and open the paper guides. 3. Insert the paper into T ray 1 (MPT), and adjust the paper guides to f it the paper . ■ The paper can be loaded with either the long or short edge entering f irst, as sho wn in the illustrations. ■ The maximum w[...]

  • Page 68

    Printing on Specia lty Media Phaser® 6300/6350 Col or Laser Printer 3-41 7. If you selected New Custom Size , select the custom widt h and height: a. For Cu stom W idth, use the Up Arro w and Down Arr ow b uttons to select the distance between the T ray 1 (MPT) gu ides, and then press the OK b utton. b. For Custom Height, use the Up Arr ow and Do [...]

  • Page 69

    Phaser® 6300/6350 Col or Laser Printer 4-1 This chapter includes: ■ Controlling the Quality of Y our Prints on page 4-2 ■ Solving Print-Quality Problems on page 4 -5 Print Quality[...]

  • Page 70

    Controlling the Quality of Your Prints Phaser® 6300/6350 Col or Laser Printer 4-2 Controlling the Quality of Y our Prints This section includes: ■ Selecting a Print-Quality Mode on page 4-2 ■ Adjusting Color on page 4-3 The print-qualit y mode and T ekColor correction directly control the quality of your prints. The print-quality mode and pape[...]

  • Page 71

    Controlling the Quality of Your Prints Phaser® 6300/6350 Col or Laser Printer 4-3 T o select the print-quality mode in a supported driv er: Adjusting Color The T ekColor correction options pro vide simulations of dif ferent color devices. A utomatic is the default correction for general image processing. See the follo wing table to determine what [...]

  • Page 72

    Controlling the Quality of Your Prints Phaser® 6300/6350 Col or Laser Printer 4-4 T o select the color correction in a supported driver: Operating System Steps Windows 98 SE or Windows Me, Windows 2000, Windows XP , Windows Server 2003, or Windows NT 4.x 1. Select the Te k C o l o r ta b . 2. Select the desired color correction. Some of the color [...]

  • Page 73

    Solving Print-Quality Problems Phaser® 6300/6350 Col or Laser Printer 4-5 Solving Print-Quality Problems This section includes: ■ Lines, Smudges, or Streaks on page 4-5 ■ Repeating Defects on page 4-6 ■ Colors Align Incorrectly on page 4-7 ■ Fusing Is Incomplete on page 4-7 ■ All Colors Are T oo Light or T oo Dark on page 4- 8 ■ Poor T[...]

  • Page 74

    Solving Print-Quality Problems Phaser® 6300/6350 Col or Laser Printer 4-6 ■ Run the Remov e Print Smears procedure: a. Select T roubleshooting , and then press the OK button. b. Select Print Quality Pro blems , and then press the OK b utton. c. Select Remo ve Print Smear s , and then press the OK b utton. Three cleaning pages run through the pri[...]

  • Page 75

    Solving Print-Quality Problems Phaser® 6300/6350 Col or Laser Printer 4-7 Colors Align Incorrectly Problem Printed items appear to be blurry , hazy , or ha v e halos. Solutions ■ V erify that the printer is on a solid, lev el, flat surface. ■ On the control panel, print the Color Registration page: a. Select T roubleshooting , and then press t[...]

  • Page 76

    Solving Print-Quality Problems Phaser® 6300/6350 Col or Laser Printer 4-8 Solutions ■ V erify that the paper you are using is the correct type for the printer a nd is correctly loaded in the tray . F or more informa tion on supported paper type s, print the Paper T i ps page: a. On the control panel, select Information , and t hen press th e OK [...]

  • Page 77

    Solving Print-Quality Problems Phaser® 6300/6350 Col or Laser Printer 4-9 Poor T ransparency Print Quality Problem Print-quality defects are occurring on transparency f ilm, such as: ■ Light and/or dark spot s ■ Smeared toner ■ Light bands on print Solution Use only recommended Xero x transparencies. See the Recommended Media List at www .xe[...]

  • Page 78

    Solving Print-Quality Problems Phaser® 6300/6350 Col or Laser Printer 4-10 Colors Va r y Between Computers Problem The colors printed from one comp uter do not match the colors printed from a different computer . Solution T o prev ent color dif ferences in print jobs: 1. Confirm t hat the dri ver setti ngs for Print-Quality and Color Corr ection a[...]

  • Page 79

    Solving Print-Quality Problems Phaser® 6300/6350 Col or Laser Printer 4-11 Colors Do Not Match Problem The color prod uced by th e pr inter is dif ferent from the color that it must match. Solution For help with color matching problems, go to www .xerox.com/of f ice/6300_635 0infoSMAR T . If the problem continues, follo w these steps to en sure th[...]

  • Page 80

    Solving Print-Quality Problems Phaser® 6300/6350 Col or Laser Printer 4-12 P ANTONE Colors Do Not Match Problem Colors printed on the docu ment do not match the Phaser 6300 ⁄ 6350 printer P ANT ONE color chart. Solution For information about P ANT ONE color matching, go to www .xerox.com/of fice/ 6300_6350in foSMAR T . Print Area Is Not Centered[...]

  • Page 81

    Phaser® 6300/6350 Col or Laser Printer 5-1 This chapter includes: ■ Cleaning the Printer on page 5-2 ■ Ordering Supplies on page 5-5 ■ Requesting a Maintenance Kit on page 5-7 ■ Recycli ng Supplies on page 5-6 ■ Moving and Repacking the Printer on page 5-8 See also: Maintenance video tu torials at www .xerox.co m/of f ice/6300_6350 suppo[...]

  • Page 82

    Cleaning the Printer Phaser® 6300/6350 Col or Laser Printer 5-2 Cleaning the Printer This section includes: ■ Cleaning the Outside of the Printer on page 5-2 ■ Cleaning the Density Sensor on page 5-2 See also: User Safety on page A -1 Cleaning the Outside of the Printer T o remove stains, clean the outside of the prin ter using a soft, damp, c[...]

  • Page 83

    Cleaning the Printer Phaser® 6300/6350 Col or Laser Printer 5-3 2. Remov e the transfer roller . Squeeze together th e orange tabs at both side s of the transfer roller , and gently lift it out of the printer . Caution: A void touching the surf ace of the roller . 3. Use a dry to wel or cotton swab to clean the density sensor . Caution: Do not use[...]

  • Page 84

    Cleaning the Printer Phaser® 6300/6350 Col or Laser Printer 5-4 4. Reinstall the transfer roller . ■ Insert the rounde d ends of th e transfer roller into the curv ed black guides inside the printer . ■ Lock the transfer roller into the printer by pushing do wn on the orange tabs until you hear a click. 5. Close Front Doo r A. 6300-024 6300-02[...]

  • Page 85

    Ordering Supp lies Phaser® 6300/6350 Col or Laser Printer 5-5 Ordering Supplies This section includes: ■ Consumables on page 5-5 ■ Routine Maintenance Items on page 5-5 ■ When to Order Supplies on page 5-6 ■ Recycli ng Supplies on page 5-6 Certain consumables and ro utine maintenance items need to be ordered occasionally . Each item includ[...]

  • Page 86

    Ordering Supp lies Phaser® 6300/6350 Col or Laser Printer 5-6 When to Order Supplies The control panel displ ays a warni ng when the su pply nears it s replacement time. V erify that you ha ve replacements on hand. It is important to order these supplies when the messages first appear to a void interruptions to your printing. Th e control panel di[...]

  • Page 87

    Requesting a Maintenance Kit Phaser® 6300/6350 Col or Laser Printer 5-7 Requesting a Maintenance Kit A long-life maintenance kit is required once your printer reaches 300,000 pages. The long-life maintenance kit contains: ■ De velopers (Cyan, Magenta, Y e llo w , and Black) ■ Feed Roller Kit ■ Registration Roller When you receiv e a warning [...]

  • Page 88

    Moving and Repackin g the Printer Phaser® 6300/6350 Col or Laser Printer 5-8 Moving and Repacking the Printer This section includes: ■ Precautions for Moving the Pri nter on page 5-8 ■ Moving the Printer W ithin the Off ice on page 5-8 ■ Preparing the Printer for Shipment on page 5-8 See also: User Safety on page A -1 Precautions for Moving [...]

  • Page 89

    Phaser® 6300/6350 Col or Laser Printer 6-1 This chapter includes: ■ Clearing Paper Jams on page 6-2 ■ Getting Help on page 6-12 See also: T roubleshooting video tutorials at www .xerox.com/of f ice/6300_635 0support T roubleshooting[...]

  • Page 90

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-2 Clearing Paper Jams This section includes: ■ Pre venting Jams on page 6-2 ■ Misfeed at T ray 1 (MPT) on page 6-2 ■ Misfeed at T rays 2-5 on page 6-4 ■ Jam at the Fuser on page 6-7 ■ Jam at the Duplex Unit o n page 6-9 ■ Jam at Registration Roller on page 6- 10 See also: Us[...]

  • Page 91

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-3 2. Push up the latch on the front of the printer to open Front Door A. 3. Remov e any jammed paper . 4. Close Front Doo r A. 6300-066 6300-016 6300-064[...]

  • Page 92

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-4 5. Load the paper in T ray 1 (MPT). ■ V erify that the paper is clean and not stuck together . ■ Do not load the paper abov e the fill line. ■ Adjust the paper guides to f it the paper . Misfeed at T rays 2-5 T o c lear the misfeed: 1. Pull the tray specif ied on the control pan[...]

  • Page 93

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-5 3. V erify that the paper is loaded correctly in the tray belo w the fill line. Adjust the paper guides to fit the paper . 4. Remov e any jammed paper from insi de the printer t ray slot. V erify that all scraps of paper are remov ed. 5. Insert the tray into the tray slot, an d push i[...]

  • Page 94

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-6 6. Push up the latch on the front of the printer to open Front Door A. 7. Remov e any jammed paper . 8. Close Front Doo r A. 6300-066 6300-016 6300-064[...]

  • Page 95

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-7 Jam at the Fuser T o clear the jam: 1. Press the button on the right side of the printer to open Front Door B. 2. Pull up the two green le v ers at both ends of the fuser . W arning: The fuser is hot. T o prevent b urns, do not touch the black part of the fuser . 6300-039 6300-061[...]

  • Page 96

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-8 3. Remov e the jammed paper . 4. Completely push do wn the two green l e vers at both ends of the fuser . 5. Close Front Doo r B. 6300-063 6300-062 6300-094[...]

  • Page 97

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-9 Jam at the Duplex Unit T o clear the jam: 1. Press the button on the right side of the printer to open Front Door B. 2. Remov e the jammed paper . 3. Close Front Doo r B. 6300-039 6300-019 6300-094[...]

  • Page 98

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-10 Jam at Registration Roller T o clear the jam: 1. Pull T ray 2 completely out of the printer . 2. Remov e the jammed paper from inside the prin ter tray slot. Conf irm that all scraps of paper are remov ed. 3. Insert T ray 2 into the tray slot, and pu sh the tray completely into the p[...]

  • Page 99

    Clearing Pape r Jams Phaser® 6300/6350 Col or Laser Printer 6-11 4. Push up the latch on the front of the printer to open Front Door A. 5. Remov e any jammed paper . 6. Close Front Doo r A. 6300-066 6300-016 6300-064[...]

  • Page 100

    Getting Help Phaser® 6300/6350 Col or Laser Printer 6-12 Getting Help This section includes: ■ Control Panel Messages on page 6 -12 ■ PrintingScout Alerts on page 6-12 ■ PhaserSMAR T T echnical Support on page 6-13 ■ W eb Links on page 6-13 Xerox provides se veral automatic diagnostic to ols to help you produce an d maintain print quality [...]

  • Page 101

    Getting Help Phaser® 6300/6350 Col or Laser Printer 6-13 PhaserSMAR T T echnical Support PhaserSMAR T T echnical Support is an automated, inte rnet-ba sed support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMAR T T echnical S upport examines the i n formation,[...]

  • Page 102

    Phaser® 6300/6350 Col or Laser Printer A-1 Y our printer and the recommended supplies ha ve been designed and tested to meet strict safety requirements. Attention to the follo wing information ensures the continued safe operation of your printer . Electrical Safety ■ Use the power cord supplied with your printer . ■ Plug the po wer cord direct[...]

  • Page 103

    Phaser® 6300/6350 Col or Laser Printer A-2 If you notice unusual n oises or odors: 1. T urn off the print er immediately . 2. Disconnect the po wer cord fro m the electrical outlet. 3. Call an authorized service repres entati ve to correct the problem. The po wer cord is attached to the printer as a pl ug-in de vice at the back of the printer . If[...]

  • Page 104

    Phaser® 6300/6350 Col or Laser Printer A-3 Operational Safety Y our printer and supplies were designed and tested to meet strict safety requirements. These include safety agency e xamina tion, ap prov al, and compliance w ith established en vironmental standards. Y our attention to the following safety guidelines helps to ensure the continued, saf[...]

  • Page 105

    Phaser® 6300/6350 Col or Laser Printer A-4 Printing Saf ety Guidelines ■ W ait 10-15 seconds between turn ing the printer off and on. ■ K eep hands, hair , neckties, etc., aw ay from the exit and feed rollers. When the printer is printing: ■ Do not remo ve th e paper source tray that y ou se lected in either the printer dri ver or control pa[...]

  • Page 106

    Phaser® 6300/6350 Col or Laser Printer A-5 ■ Always use two people to lift the printer . ■ Always lift the printer from th e designated lift points. ■ Do not place an y food or l iquids on the prin ter . Caution: Damage to the printer resulting from improp er moving or f ailure to repackage the printer properly for shipment, is not cov ered [...]

  • Page 107

    Phaser® 6300/6350 Col or Laser Printer A-6 Symbols Marked on Product Use caution (or draws attention to a par ticular component). See the manual(s) for information. Hot surf ace on or in the printer . Use caution to av oid personal injur y . Do not touch the imaging unit. Do not burn the item. It may tak e 30 minutes f or the fuser to cool down. D[...]

  • Page 108

    Phaser® 6300/6350 Col or Laser Printer Index-1 Index Symbols ? (Help) button, 1-6 Numerics 1100-Sheet High -Capacity Fe eder location, 1-2 printer option, 1-5 128 MB, 256 MB, and 512 MB memory cards printer option, 1-5 2-sided printi ng, 3-20 binding options, 3-21 loading Tray 1 (MPT), 3-8 loading Trays 2-5, 3-11 selecting in driver, 3-21 550-Shee[...]

  • Page 109

    Index Phaser® 6300/6350 Col or Laser Printer Index-2 Down Arrow button, 1-6 drivers description, 2-9 installing, 2-9 installing for M acintosh OS 9.x, 2-10 installing for Macintosh OS X, 2-1 1 installing for Windows, 2-10 selecting 2-sided printing, 3-21 DSL connection, 2-4 duplex unit paper jams, 6-9 Dynamic Domain Name Service (DDNS), 2-7 E elec[...]

  • Page 110

    Index Phaser® 6300/6350 Col or Laser Printer Index-3 lifting the printer, A-4 lines, smudges, or streak s, 4-5 loading custom size paper in Tray 1 (MPT), 3-39 envelopes in Tray 1 (MPT), 3-28 glossy paper in Tray 1 (MPT), 3-35 glossy paper in Trays 2-5, 3-36 labels in Tray 1 (MPT), 3-30 labels in Trays 2-5, 3-32 paper, 3-8 paper in Tray 1 (MPT), 3-[...]

  • Page 111

    Index Phaser® 6300/6350 Col or Laser Printer Index-4 printer, 6-12 available configurations, 1-4 cleaning, 5-2 clearance, A-3 control panel, 1-6 drivers, 2-9 location, A-3 maintenance, 5-2 moving and repacking, 5 -8 moving guidelines, A-4 moving within the office, 5-8 operational guidelines, A-3 options, 1-5 preparing for shipment, 5-8 registering[...]

  • Page 112

    Index Phaser® 6300/6350 Col or Laser Printer Index-5 Supplies Usage page, 5-6 Support Centre, 1-9 symbols, A-6 T TCP/IP addresses setting, 2-5 Technical Support, 1-8 , 6-13 TekColor, 4-3, 4-8 toner cartridges, 1-3 top cover, 1-2, 1-3 transfer roller, 1-3, 5-5 transparencies guidelines, 3-22 loading in Tray 1 (MPT), 3-23 loading in Trays 2-5, 3-25 [...]