Western Digital MyCloud 2TB manual

WD My Cloud ™ Personal Cloud Storage User Manual[...]

iii WD ® Service and Support Should you encounter any problem, please give us an opportunity to addr ess it before r eturning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wd.com . If the answer is not available or if you prefer , please contact WD at the best [...]

iii WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL T able of Contents WD® Service and Support .................................................. i i i Registering Your WD Product ................................................i i i 1 Important User Information .................................... 1 Important Safety Instructions ..................[...]

iv WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Shutting Down Safely ..................................................... 3 8 ........................................................ Monitoring Alerts38 Ejecting a USB Storage Device (Windows) .................................... 3 9 Uninstalling WD Quick View ....................................[...]

v WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL restore disrupts service to users currently accessing your cloud. ........................ 8 4 Notifications ............................................................ 8 8 Firmware ............................................................... 9 0 11 Managing Safepoints ...........................[...]

1 IMPORTANT USER INFORMATION 1 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Important User Information Important Safety Instructions Recording Y our WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety . Improper use can result in electric shock or fire hazard. The safeguards inco[...]

IMPORTANT USER INFORMATION 2 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL - If the product has been dropped or the chassis has been damaged. - If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com . Recor ding Y our WD Product Information Remember to write down the following WD product info[...]

2 PRODUCT OVERVIEW 3 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Pr oduct Overview About the System Features About the Learning Center Package Contents System Requirements Pre-installation Instructions Handling Precautions Product Views About the System The WD My Cloud personal cloud storage system is a high-performance system providing secure w[...]

PRODUCT OVERVIEW 4 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Fast file transfers for high-performance streaming – Gigabit Ether net and dual-core processor deliver high-performance media streaming and blazing-fast file transfers. Seamlessly stream your videos, photos and music to your connected DLNA-compatible TV’ s, media players, and gam[...]

PRODUCT OVERVIEW 5 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Package Contents  WD My Cloud Personal Cloud Storage device  Ethernet cable  AC power adapter  Quick Install Guide For information on additional accessories for this product, visit: US www .shopwd.com or www .wdstore.com Canada www .shopwd.ca or www .wdstore.ca Europe www[...]

PRODUCT OVERVIEW 6 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL System Requir ements Operating System Note: Compatibility may vary depending on your computer’ s hardware configuration and operating system. For highest performance and reliability , install the latest updates and service pack (SP):  For W indows, click Start or > (All) Prog[...]

PRODUCT OVERVIEW 7 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Pr e-installation Instructions Before installing the device, select a suitable place for it for maximum efficiency . Place it in a place that is:  Near a grounded power outlet  Clean and dust free  On a stable surface free from vibration  Well ventilated, with nothing blo[...]

PRODUCT OVERVIEW 8 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Back Gigabit Ethernet port Kensington ® Security Slot Reset button USB 3.0 port Component Icon Description Gigabit Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button Restores settings such as the admin[...]

3 3 GETTING STARTED 9 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Getting Started Physically Connecting the Device Getting Started Using the Online Setup Installer Getting Started W ithout the Online Setup Installer Getting to the Public Share It is easy to set up the WD My Cloud Personal Cloud Storage device—all you have to do is unpack your [...]

GETTING STARTED 10 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 1. Connect one end of the Ether net cable to the Ether net port located on the back of the device. Connect the other end of the Ethernet cable directly into an available router or network switch port. 2. Connect one end of the adapter into the power supply socket on the back of the d[...]

GETTING STARTED 11 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Checking Back Panel (Network) LEDs The following table describes the network state and activity LEDs. Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED. Getting Started Using the Online Setup Inst[...]

GETTING STARTED 12 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Note: The online Lear ning Center automatically detects your operating system (OS). If you’d like to download setup installer for a different operating system, select your OS from the pull-down menu at the top right of the page before clicking Download Setup Software . 4. Click Dow[...]

GETTING STARTED 13 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The Get Powered Up and Connected screen displays: 7. When the LED on your WD My Cloud device is solid blue, click Next . The installer discovers your device: 8. Click Next . The Checking Y our Device progress bar displays. 9. When the Set up your personal cloud screen displays, conti[...]

GETTING STARTED 14 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL T r oubleshooting Connections The Connect - No WD My Cloud personal cloud storage found screen displays when the setup installer cannot find the device on your system. Follow the steps on the page to ensure that your device is:  Plugged into a working outlet  Connected to your [...]

GETTING STARTED 15 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The Y our Account screen displays, listing your name as the administrator . 3. T o add more accounts, click Add mor e users to add them here, or use the Add a User screen. (See “Creating a User” on page 53.) 4. Click Next to display the Setup Complete screen:[...]

GETTING STARTED 16 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL All options are enabled by default. The table below explains what happens when the options are enabled and disabled. 5. Select your desired options, clearing the check box for any option you want to disable, and click Finish . Option Result Install the WD My Cloud application If opti[...]

GETTING STARTED 17 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 6. If you set up a personal cloud, check your email to confirm your new WDMyCloud.com account. Note: Y ou may need to check your email spam folder if your spam filter does not allow email from WD. 7. T o configure your WD My Cloud device, continue with “At a Glance: The Dashboard?[...]

GETTING STARTED 18 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The APPLE, INC. license agreement displays: 4. Select “I accept...’” and click Install . The Installing WD My Cloud screen displays: Note: The Installing screens on Windows and Mac differ only slightly . The screen shots included here are from a Windows PC. 5. When the Install [...]

GETTING STARTED 19 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Using the WD My Cloud for Desktop App 1. After you install the WD My Cloud for desktop app, double-click the My Cloud shortcut that now appears on the desktop to display all of the WD devices on the network. Note: The system may display information about security alerts: Note: T o av[...]

GETTING STARTED 20 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The Getting Started screen displays: Note: T o obtain more information, click the WD Lear ning Center link on the screen. 3. Click Start to display the WD My Cloud device’ s shares:[...]

GETTING STARTED 21 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 4. T o lear n how to access and manage the content stored on your WD My Cloud device remotely , click the Access Using Y our Computer link in the online Lear ning Center’ s WD My Cloud download panel: Getting Started Without the Online Setup Installer If you do not use the online s[...]

GETTING STARTED 22 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 4. Double-click WDMyCloud under Network, and then locate the device’ s Public folder . 5. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared Videos subfolders. Y ou can now drag and drop files into and from the shared media folders using W indow[...]

GETTING STARTED 23 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Mapping the Public Folder (Windows) T o map the WD My Cloud public folder for quick access in the future: 1. In W indows Explorer , under Network, click WDMYCLOUD . 2. Right-click the Public folder and select Map Network Drive from the menu. 3. Select the desired letter from the Driv[...]

BACKING UP AND RETRIEVING FILES 24 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Backing Up and Retrieving Files Using WD SmartW ar e™ Pro (W indows Only) Using W indows 7 Backup and Restore Using W indows 8 File History Using Apple T ime Machine Using WD SmartW are™ Pr o (Windows Only) WD SmartW ar e software is an easy-to-use tool that gives[...]

BACKING UP AND RETRIEVING FILES 25 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 2. Click Go to Downloads to display the Downloads page: 3. In the WD SmartW are box, click Download . Note: WD My Cloud users will initially download the standard version of WD Smartware, which is then automatically upgraded to the WD SmartW are Pro version. Y ou can [...]

BACKING UP AND RETRIEVING FILES 26 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL V iewing the Info/Online Help T opics WD SmartW ar e software provides two kinds of Help:  Help icon —Each WD SmartW ar e page provides easy access to online help information to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are[...]

BACKING UP AND RETRIEVING FILES 27 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The W indows Backup features of W indows 7 (Professional and Ultimate versions) enable you to back up media files, documents, email, and other personal files to your WD My Cloud device. If you lose files or your system crashes, you can easily restor e the files to you[...]

BACKING UP AND RETRIEVING FILES 28 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Setting Time Machine T o set up Time Machine to back up files to your WD My Cloud device: 1. Use one of the following methods to open T ime Machine:  Click the T ime Machine icon in the Dock:  Click the Apple menu > System Prefer ences and select Time Machine[...]

BACKING UP AND RETRIEVING FILES 29 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 4. Slide the Time Machine button to ON and click Select Disk. Select the WD My Cloud device where you want the backups stored: 5. Click Use for Backup . A page prompts for your user name and password. 6. Select Guest and click Connect : The Prefer ences page redisplay[...]

BACKING UP AND RETRIEVING FILES 30 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL T o see information such as available capacity and the date and time of the oldest, latest, and next backup, select Open Time Machine Prefer ences on the T ime Machine drop-down menu: Starting a Backup T o start a backup at any time, select Back Up Now on the drop-dow[...]

BACKING UP AND RETRIEVING FILES 31 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 3. Click the arrows or the time line on the bottom right of the page to browse through all the backups T ime Machine has created: 4. Select the item you want to restor e, and click the Restore button at the bottom right to display the Copy message: 5. Click the button[...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 32 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 5 Managing Y our Device W ith WD Quick View Installing WD Quick V iew (Mac) WD Quick V iew software installs the WD Quick View icon in the Mac OS X menu bar so that you can perform important functions such as launching WD SmartW are or checking drive status q[...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 33 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 2. Click the Software Downloads button to display the Downloads page: 3. In the WD Quick View box, click Download . 4. Access your downloaded file, and extract the contents of the zip file to your Mac. 5. Double-click the WD Quick View Setup file. 6. Complete[...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 34 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Accessing WD Quick V iew Shortcut Options Windows 1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your WD My Cloud Personal Cloud Storage device and display a submenu: 3. Select [...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 35 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Mac OS X Click the WD Quick View icon in the menu bar and move the cursor over the name of your WD My Cloud device to display drive status below the submenu: Launching WD SmartW are (Windows) If WD SmartW ar e is installed, select the WD SmartW are option on [...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 36 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Mac OS X: The contents of the Public share display in Finder: Note: T o view all of the shares on the device, click the name of your WD My Cloud device under Shared. 3. Select the share you want to view: Windows: For a private share, if prompted for a user na[...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 37 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 3. Click the Finish button. Note: When Windows attempts to reconnect a Mapped Network Drive after a restart, the “Unable to reconnect mapped network drives” error may appear . This can occur if the username and password of the WD My Cloud device do not ma[...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 38 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Shutting Down Safely One of the recommended ways to safely shut down your WD My Cloud device is to use the WD Quick View icon. Note: Another preferr ed method is to use the dashboard. (See “Utilities” on page 83.) If the unit does not shut down using eith[...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 39 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL WD Quick V iew Alerts Option An option on the WD Quick View submenu displays alerts such as: • Drive is reaching maximum capacity . • Drive is full and subsequent backups cannot take place. Displays every five minutes until space is made available. • Up[...]

MANAGING Y OUR DEVICE WITH WD QUICK VIEW 40 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Uninstalling WD Quick V iew Windows Windows XP: Click Start > Control Panel > Add or Remove Pr ograms , and then uninstall WD Quick View . Windows Vista/Windows 7: Click > Control Panel > Pr ograms > Programs and Features . Uninstall WD Quick V[...]

6 AT A GLANCE: THE DASHBOARD 41 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL At a Glance: The Dashboard Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Basic Administrative T asks The WD My Cloud Dashboard Home page provides a snapshot of the WD My Cloud device. Y ou can perform the basic administrative tasks using the [...]

AT A GLANCE: THE DASHBOARD 42 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The Dashboar d Home Page The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the top of the page, an instant overview of the status of the device’ s main functions, and links for updating settings in the body of the page. Windo[...]

AT A GLANCE: THE DASHBOARD 43 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Information Icons Information icons are at the top right of every page. Navigation Icons Navigation icons display across the top of every page. Icon Name Actions USB device on the WD My Cloud Click to display the number of USB devices connected (a hub with multiple devices[...]

AT A GLANCE: THE DASHBOARD 44 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL V iewing Drive Status and Making Updates The body of the Home page shows the status of the drive, its functions and shortcuts to the most necessary tasks. Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud device. 1. T o see more detai[...]

AT A GLANCE: THE DASHBOARD 45 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 2. T o return to the Home page, click OK . Firmware The Firmware panel displays the current version of firmware loaded on your WD My Cloud device. 1. T o see whether an updated version of the firmware is available, click the arrow in the lower right of the Firmware panel. [...]

AT A GLANCE: THE DASHBOARD 46 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Cloud Devices The Cloud Devices panel displays the number of cloud devices currently register ed to the WD My Cloud device remotely . It enables you to generate an activation code that you need when setting up a mobile device for cloud access. 1. T o add a mobile device, c[...]

AT A GLANCE: THE DASHBOARD 47 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Users The Users panel displays the number of users currently set up to use the WD My Cloud device. 1. T o add a user , click the plus ( + ) sign in the lower right of the panel. The Add User dialog box displays: 2. Enter the requir ed information and click Save . Shares Th[...]

AT A GLANCE: THE DASHBOARD 48 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Content Scan The Content Scan panel displays information about the latest media scan of the content stored on your WD My Cloud device and of the videos, music, and photos being streamed to DLNA devices. The scan takes place when the content changes, for example, when files[...]

AT A GLANCE: THE DASHBOARD 49 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL If a problem occurs with the WD My Cloud device, WD Customer Support will need information about your WD My Cloud device to troubleshoot and determine the best solution. There are two ways in which you can get your device info and request support:  Run a system report a[...]

AT A GLANCE: THE DASHBOARD 50 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Obtaining Other Support In the Support Resources section are links to additional resources:  T o obtain the most recently updated user manual, click the Product Documentation link.  T o see answers to frequently asked questions and instructions, click the F AQs link.[...]

7 MANAGING USERS 51 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Managing Users About Users Viewing Users Creating a User Changing a User’ s Password Editing User Settings Removing a User About Users As the WD My Cloud device owner (admin), you have a special user account (admin) that gives you administrative privileges. These privileges enable[...]

MANAGING USERS 52 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Only the admin is listed in the Set Up Users pane. Once you create more users, they are listed as well. Note: If you entered your name when you created your personal cloud, your name rather than “admin” is listed first. The admin account has a check mark beside its name. 2. T o vi[...]

MANAGING USERS 53 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Cr eating a User The administrator creates users and may limit their access to shares. 1. Click the Add User icon (below the list of users) to display the Add User dialog box. 2. Enter the user’ s first name, last name, and email address (optional). The first name becomes the user n[...]

MANAGING USERS 54 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Editing User Settings 1. On the Set Up Users page, select the user . The User Profile and Share Access panels display . 2. Modify the settings as desired and click Save . Removing a User Y ou can delete all users except the administrator . 1. On the Set Up Users page, select the user [...]

8 MANAGING SHARES 55 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Managing Shares Managing Shares Viewing a List of Shares Creating a New Share Making a Share Private Deleting a Share Accessing the Contents of a Share Locally About Shar es A share is an area on the WD My Cloud device for storing files. A share can be public so that all users can [...]

MANAGING SHARES 56 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 2. Click a share to display its profile and user access information. The user access list is inaccessible when Public Access is ON; you can change the user’ s access to the share when Public Access is OFF . Cr eating a New Share Y ou can create a share and designate it as public or[...]

MANAGING SHARES 57 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 3. Complete the settings, as follows: 4. Click Save . The About Shares window returns. It now lists the new share, showing its profile and user access information. 5. If desired, change the share’ s access level by clicking the appropriate icon for the share: Making a Shar e Privat[...]

MANAGING SHARES 58 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Deleting a Shar e 1. Select the share in the list of shares on the About Shares page. 2. Click the Delete Share icon . 3. In response to the confirmation message, click OK . Accessing the Contents of a Shar e Locally Note: For information on accessing the contents of a share remotely[...]

MANAGING SHARES 59 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Windows Vista/W indows 7/ Windows XP 1. Click or Start > Computer . 2. In the left panel, select Network 3. Click WDMyCloud . 4. Double-click the Public or private shares on your device. Mac OS X 1. Open a Finder window and locate your WD My Cloud device under the Shared heading i[...]

9 ACCESSING Y OUR CLOUD REMOTELY 60 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Accessing Y our Cloud Remotely Enabling Cloud Access for the WD My Cloud Device Enabling Cloud Access for a User Mobilizing Y our Files with WD My Cloud Mobile Apps The Pathway to Y our Personal Cloud Accessing Y our Personal Cloud on the Web Note: For information ab[...]

ACCESSING Y OUR CLOUD REMOTELY 61 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 2. Select the user . T o give the user access to the WDMyCloud.com web site: 1. If the user already has a WDMyCloud.com login, you can update and/or resend it to the user by clicking the appropriate icon. Note: Y ou can also delete it. 2. If the user does not have a WD[...]

ACCESSING Y OUR CLOUD REMOTELY 62 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL T o generate an activation code for a user’ s mobile device(s): 1. Click Get Code. Y ou must generate one code for each app you want to activate. A dialog box displays the user’ s activation code and its expiration date and time. Note: Make sure to write down the a[...]

ACCESSING Y OUR CLOUD REMOTELY 63 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL About WD Photos Mobile App Entertainment is happening all around you. Now you can capture every moment of it and send it to your device for access on any page in your home. T ake a photo or video clip on your smartphone or tablet and upload it directly to your WD My Cl[...]

ACCESSING Y OUR CLOUD REMOTELY 64 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 2. Launch WD Photos on your mobile device to display the Welcome page. 3. T ap Connect Now to display the WD Photos welcome page, which has three sections: Found in Network, Cloud Sign-in, and Add Manually . 4. Y ou have three options for connecting to the WD My Cloud [...]

ACCESSING Y OUR CLOUD REMOTELY 65 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL b. Enter the activation code generated on the WD My Cloud’ s dashboard and tap Activate . Note: Y ou must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only . See “T o generate an[...]

ACCESSING Y OUR CLOUD REMOTELY 66 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL About WD My Cloud Mobile App Y ou are always connected to your personal cloud. Save valuable space on your iOS, Android, W indows, or Blackberry devices with easy photo and video uploads directly to your personal cloud, and then securely access and share your memories [...]

ACCESSING Y OUR CLOUD REMOTELY 67 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 2. Launch the app to display the Welcome page: 3. T ap Connect Now . 4. Y ou have three options for connecting to the WD My Cloud device:  Found in Network : If the mobile device is connected by W i-Fi to the same Local Area Network as the WD My Cloud device, the ap[...]

ACCESSING Y OUR CLOUD REMOTELY 68 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL . c. Y ou must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only . See Enter your user name and password. 5. T ap Done . 6. T ap your WD My Cloud device to display its share(s).[...]

ACCESSING Y OUR CLOUD REMOTELY 69 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 7. T ap a share to display its subfolders. 8. T ap a subfolder to display a list of files. 9. T ap a file to display it. Note: If you have problems installing the WD My Cloud app, visit http://websupport.wd.com/rn/wdmycloud.asp . For more features and instructions, see[...]

ACCESSING Y OUR CLOUD REMOTELY 70 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The Pathway to Y our Personal Cloud If you can access the Internet from a computer , you can securely access your media and files anywhere in the world. WD My Cloud web access provides free remote access to your WD My Cloud personal cloud storage. Once you log in, the [...]

ACCESSING Y OUR CLOUD REMOTELY 71 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Using Y our Personal Cloud (wdmycloud.com) 1. Click the button on the lower right and select View shares . 2. If your WD My Cloud device is password protected, enter your password in the Network Drive Password field. 3. Depending on whether you have remotely accessed a[...]

ACCESSING Y OUR CLOUD REMOTELY 72 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL and ending with: Respond affirmatively to each screen to complete the process. Y our accessible shares display: 6. In W indows, click the + Open in Explor er button next to the share you want to access. On a Mac, click the + Open in Finder button next to the share you [...]

ACCESSING Y OUR CLOUD REMOTELY 73 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL  On W indows, once your share has mounted successfully , a drive letter for the share displays under My Computer (XP) or Computer (Vista/W indows 7/W indows 8). Y ou can use the drive letter like any other mapped network drive. Opening the drive displays all of the [...]

10 CONFIGURING SETTINGS 74 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Configuring Settings General Network Media Utilities Notifications Firmware The Settings option on the navigation bar enables the administrator to view and customize the WD My Cloud device’ s system, network, media, utilities, notifications, and firmware settings. General U[...]

CONFIGURING SETTINGS 75 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Device Pr ofile 1. In the Device Profile section of the General page, view or modify the following settings: 2. If you made any changes, click Save (appears below the section). Note: Throughout the WD My Cloud dashboard, the Save and Cancel buttons display only if you make chang[...]

CONFIGURING SETTINGS 76 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 1. V iew or modify the following settings : 2. Click Save for each change you make. Cloud Access If you are an administrator , you can turn cloud access on or off for the WD My Cloud device, controlling whether computers and mobile devices can access the content on it . 1. T ogg[...]

CONFIGURING SETTINGS 77 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 3. Click the Configure link to change the type of connection. By default, the WD My Cloud device automatically establishes a direct connection between your mobile devices and router . 4. T o change the connection type: a. T o make a manual connection, click Manual . Exter nal Po[...]

CONFIGURING SETTINGS 78 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Ener gy Saver Y ou can save power use by the WD My Cloud device. 1. V iew or change the following settings: Mac Backups This section of the General page enables or disables T ime Machine backups of Mac computers. Y ou can also configure Time Machine Settings. T o configure backu[...]

CONFIGURING SETTINGS 79 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 3. Use the slider to indicate the Maximum Size of the backup. Leave the slider at the maximum value (quota) for your first backup (see on-screen note). After that, move the slider to a smaller quota to avoid filling up the entire drive with backups. 4. Click Save . Network The N[...]

CONFIGURING SETTINGS 80 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Network Services 1. Review or update the following: Network Mode Select the method of assigning the device’ s unique IP address: • DHCP Client (default) causes the WD My Cloud device to obtain an IP address and associated settings automatically from the local DHCP server . ?[...]

CONFIGURING SETTINGS 81 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Changing Network Mode from DHCP to Static: Note: If you switch from Static Mode to DHCP , you may need to re-discover the device on your network. 1. For the Network Mode option, click Static . The Change Network Mode dialog box displays: 2. Click OK to display the Static Network[...]

CONFIGURING SETTINGS 82 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL W orkgr oup (Windows) A workgroup is a name you assign to each member of a group of computer network devices in a network environment. The devices that have the same workgroup name can easily exchange information through the network. A workgroup does not require a central server[...]

CONFIGURING SETTINGS 83 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Utilities On the Utilities page, you can test the WD My Cloud device and get diagnostic information, restor e the device to factory defaults, reboot or shut down the device, and import or export a configuration file. 1. On the Navigation Bar , click Settings , and then click Uti[...]

CONFIGURING SETTINGS 84 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL System Factory Restor e Note: For information about using the Reset button to return the password and network mode to factory settings, see “Resetting the WD My Cloud Device” on page 119. In this section of the Settings page, the Administrator can choose a system only , a qu[...]

CONFIGURING SETTINGS 85 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 1. In the System Factory Restore section, click the desired type of restor e: System Only , Quick Restore or Full Restore . 2. When asked to confirm the action, click Ye s . 3. When the progr ess bar displays, if you selected Full Restor e in step 1, but you change your mind, cl[...]

CONFIGURING SETTINGS 86 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The following message displays: 2. If the device is not processing information, or it is but you choose to proceed, click the Continue button. The device shuts down and then restarts. W ait until the LED is solid blue before resuming work with the WD My Cloud device. T o shut do[...]

CONFIGURING SETTINGS 87 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Import/Export Curr ent Configuration Important: Before doing a factory restor e or a system update, you may choose to save your device’ s current configuration. At a later time, you can import a previously saved configuration. Keep in mind that importing a configuration after [...]

CONFIGURING SETTINGS 88 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL T o save the current configuration: 1. Click Save Config File . 2. Browse to the location where you want to save the file and click Save . T o replace the curr ent configuration: 1. Click Import File . 2. Browse to locate the replacement file, select it, and click Open . 3. Clic[...]

CONFIGURING SETTINGS 89 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL T o configure notifications by email: Y ou can send notifications to up to five recipients. 1. In the Notifications Email section, toggle Alert Emails to ON . The Notifications Configuration dialog box displays. 2. Move the slider to choose the severity of notifications to email[...]

CONFIGURING SETTINGS 90 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Firmwar e The Firmware page enables you to set up the device to update the WD My Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the WD My Cloud firmware display . 1. On the Navigation bar , click Se[...]

CONFIGURING SETTINGS 91 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Manually Checking for Updates 1. In the Available Updates section, click Check for Update . (The button will be labeled Update Now if new firmware is found.) A message lets you know whether new firmware is available. If it is not available, click OK . If new firmware is availabl[...]

CONFIGURING SETTINGS 92 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 7. In the Manual Update section of the Firmware page, click Update from File . 8. Select the .deb file and click Open . A message prompts for confirmation that you want to update now . 9. Click Install and Reboot. A progr ess bar displays. When the process is complete, the WD My[...]

11 MANAGING SAFEPOINTS 93 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Managing Safepoints About Safepoints Creating a Safepoint Updating a Safepoint Recovering a Safepoint Deleting a Safepoint About Safepoints Y ou can create a complete backup or snapshot of your WD My Cloud device, called a safepoint, and save it to an external location on your[...]

MANAGING SAFEPOINTS 94 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 2. Click the Add a Safepoint icon to display the Create a Safepoint screen: 3. Click either Local USB or Scan Network to display a list of available devices on your local USB drive or network: Note: T o rescan the network at any time, click the blue refresh/r ediscover icon in th[...]

MANAGING SAFEPOINTS 95 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 4. Select the target device and the share for the operation and click Next . If the share is password protected, enter appropriate credentials. The Create a Safepoint dialog box displays. 5. Enter a name and description for the safepoint. Note: The name must include 1-32 characte[...]

MANAGING SAFEPOINTS 96 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 7. Y ou have two options:  Create Now: T o create a safepoint on the share immediately , click Now , and then click Finish . A progr ess message and the safepoint profile display: Note: The time it takes to create a safepoint varies based on the speed of your network and the n[...]

MANAGING SAFEPOINTS 97 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL  Create Later: If you want to schedule the creation of the safepoint, click Later and enter a date and time you want the safepoint to be created. Note: If the creation process was not successful or was interrupted, click the safepoint’ s retry icon to resume the operation. T[...]

MANAGING SAFEPOINTS 98 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Updating a Safepoint There are two ways to update a safepoint:  Automatically - you set the frequency , date, and time when the update occurs  Manually T o update a safepoint automatically: 1. On the Navigation bar , click Safepoints to display the Protect Y our Stuff page.[...]

MANAGING SAFEPOINTS 99 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 3. Click Start Recovery at the bottom of the page to display the Recover Content with a Safepoint dialog box: 4. Click Network or Local (for USB devices) to display a list of available devices on your network:[...]

MANAGING SAFEPOINTS 100 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 5. Select a device to display the list of its available shares: 6. Select the share that has the safepoint and click the Next button. If the share is password protected, enter appropriate credentials: 7. Choose the safepoint you want to recover and click Recover : If the device [...]

1 1 1 1 GETTING STARTED 101 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Getting Started Physically Connecting the Device Getting Started Using the Online Setup Installer Getting Started W ithout the Online Setup Installer Getting to the Public Share It is easy to set up the WD My Cloud Personal Cloud Storage device—all you have to do is unpack[...]

GETTING STARTED 102 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 1. Connect one end of the Ether net cable to the Ether net port located on the back of the device. Connect the other end of the Ethernet cable directly into an available router or network switch port. 2. Connect one end of the adapter into the power supply socket on the back of the [...]

GETTING STARTED 103 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Checking Back Panel (Network) LEDs The following table describes the network state and activity LEDs. Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED. Getting Started Using the Online Setup Ins[...]

GETTING STARTED 104 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Note: The online Lear ning Center automatically detects your operating system (OS). If you’d like to download setup installer for a different operating system, select your OS from the pull-down menu at the top right of the page before clicking Download Setup Software . 4. Click Do[...]

GETTING STARTED 105 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The Get Powered Up and Connected screen displays: 7. When the LED on your WD My Cloud device is solid blue, click Next . The installer discovers your device: 8. Click Next . The Checking Y our Device progress bar displays. 9. When the Set up your personal cloud screen displays, cont[...]

GETTING STARTED 106 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL T r oubleshooting Connections The Connect - No WD My Cloud personal cloud storage found screen displays when the setup installer cannot find the device on your system. Follow the steps on the page to ensure that your device is:  Plugged into a working outlet  Connected to your[...]

GETTING STARTED 107 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The Y our Account screen displays, listing your name as the administrator . 3. T o add more accounts, click Add mor e users to add them here, or use the Add a User screen. (See “Creating a User” on page 53.) 4. Click Next to display the Setup Complete screen:[...]

GETTING STARTED 108 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL All options are enabled by default. The table below explains what happens when the options are enabled and disabled. 5. Select your desired options, clearing the check box for any option you want to disable, and click Finish . Option Result Install the WD My Cloud application If opt[...]

GETTING STARTED 109 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 6. If you set up a personal cloud, check your email to confirm your new WDMyCloud.com account. Note: Y ou may need to check your email spam folder if your spam filter does not allow email from WD. 7. T o configure your WD My Cloud device, continue with “At a Glance: The Dashboard?[...]

GETTING STARTED 110 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The APPLE, INC. license agreement displays: 4. Select “I accept...’” and click Install . The Installing WD My Cloud screen displays: Note: The Installing screens on Windows and Mac differ only slightly . The screen shots included here are from a Windows PC. 5. When the Install[...]

GETTING STARTED 111 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Using the WD My Cloud for Desktop App 1. After you install the WD My Cloud for desktop app, double-click the My Cloud shortcut that now appears on the desktop to display all of the WD devices on the network. Note: The system may display information about security alerts: Note: T o a[...]

GETTING STARTED 112 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL The Getting Started screen displays: Note: T o obtain more information, click the WD Lear ning Center link on the screen. 3. Click Start to display the WD My Cloud device’ s shares:[...]

GETTING STARTED 113 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 4. T o lear n how to access and manage the content stored on your WD My Cloud device remotely , click the Access Using Y our Computer link in the online Lear ning Center’ s WD My Cloud download panel: Getting Started Without the Online Setup Installer If you do not use the online [...]

GETTING STARTED 114 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL 4. Double-click WDMyCloud under Network, and then locate the device’ s Public folder . 5. Double-click the Public folder to display the Shared Music, Shared Pictures, and Shared Videos subfolders. Y ou can now drag and drop files into and from the shared media folders using W indo[...]

GETTING STARTED 115 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Mapping the Public Folder (Windows) T o map the WD My Cloud public folder for quick access in the future: 1. In W indows Explorer , under Network, click WDMYCLOUD . 2. Right-click the Public folder and select Map Network Drive from the menu. 3. Select the desired letter from the Dri[...]

13 CONNECTING A USB HARD DRIVE 116 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Connecting a USB Hard Drive Overview Connecting A USB Drive Mapping A USB Drive (W indows Only) Creating a Shortcut to the USB Drive (W indows only) Overview When you attach a USB drive to the WD My Cloud device’ s USB 3.0 expansion port, it becomes a network drive.[...]

CONNECTING A USB HARD DRIVE 117 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Mapping A USB Drive (Windows Only) 1. Right- or left-click the WD Quick V iew icon in the system tray to display a menu. 2. Move the pointer over or click to select your USB drive and display a submenu: 3. Select Map [USB name] on the WD Quick View submenu. The Map Netwo[...]

APPENDIX A: SPECIFICATIONS 118 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Appendix A: Specifications Ethernet High performance (100/1000) Gigabit Ether net connection Internal hard drive WD 3.5-inch SA T A hard drive Supported protocols CIFS/SMB, NFS, FTP , AFP I/O ports Data transfer rate Gigabit Ethernet (RJ-45) port USB 3.0 up to 5 Gb/s USB [...]

APPENDIX B: T ROUBLESHOOTING 119 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Appendix B: T r oubleshooting First Steps Checklist Resetting the WD My Cloud Device Specific Problems and Corrective Actions First Steps Checklist  Are all cables correctly connected and secured?  Is the WD provided power adapter plugged directly into a wall outl[...]

APPENDIX B: T ROUBLESHOOTING 120 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Resetting with Power Off At the same time as you plug power into the WD My Cloud device, press the Reset button and hold for about 40 seconds. The device undergoes a system restor e and powers on. Specific Pr oblems and Corrective Actions The following contains specific[...]

APPENDIX B: T ROUBLESHOOTING 121 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL c. Select wdmycloud . d. On the T ools menu, click Map Network Drive . 5. For W indows 8: a. Click the File Explorer icon , and in the ribbon (top of page), click Computer > Map Network Drive . 6. Select wdmycloud . 7. Leave the drive set to the default letter . 8. I[...]

APPENDIX B: T ROUBLESHOOTING 122 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL I am unable to play music, videos and/or view pictures thr ough my digital media adapter .  There are many kinds of file formats for pictures, videos and music; your particular digital media adapter may not support a format to play or display it. Depending on the dig[...]

APPENDIX B: T ROUBLESHOOTING 123 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL I need to migrate a large amount of data (50 GB or more) fr om a USB external drive to my My Cloud device. 1. Connect the USB drive to your computer for optimal performance. 2. Connect your computer and the My Cloud device directly to your router with a wired Ethernet c[...]

APPENDIX C: REGULATORY AND W ARRANTY INFORMATION 124 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Appendix C: Regulatory and W arranty Information Regulatory Compliance W arranty Information (All Regions Except Australia/New Zealand) W arranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) C[...]

APPENDIX C: REGULATORY AND W ARRANTY INFORMATION 125 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL KC Notice (Republic of Kor ea only) KC Notice (Republic of Korea only) ὤ㦹ⷸ ㇠㟝㣄G㙼⇨ⱬ ἽGὤὤ  ᴴ㥉㟝G㥉⸨䋩㐔ὤὤ  㢨Gὤὤ⏈G ᴴ㥉㟝㡰⦐G 㤸㣄䑀㤵䚝㻝㦥㡸G䚐G ὤὤ ⦐㉐G㨰ᶤ㫴㜡 㜄㉐⏈G?[...]

APPENDIX C: REGULATORY AND W ARRANTY INFORMATION 126 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other[...]

APPENDIX C: REGULATORY AND W ARRANTY INFORMATION 127 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container , prepaid and insured, to the address pr ovided with your RMA number . If following r eceipt of a qualifying claim under this warranty , WD [...]

INDEX 128 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Index A Accessing personal cloud on the web 70 your personal cloud remotely 60 Accessories 5 Alerts dashboard icons 43 monitoring with WD Quick View 38 Apple Time Machine 27 B Backing up Apple Time Machine 27 Windows 7 Backup and Restore 26 Windows 8 File History 27 Box contents 5 C Capacity [...]

INDEX 129 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL Media enabling streaming 82 Media setting, DLNA and iTunes 82 Mobile apps installing WD My Cloud 66 installing WD Photos 63 Mobilizing your files,overview 62 Monitoring storage 37 N Navigating through the system 43 Network services settings 80 Network settings 79 Notifications, types 88 O Obt[...]

INDEX 130 WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL checklist 119 drive not connecting to network 120 failed router 120 LEDs don’t light up 120 manually mapping the drive letter 120 resetting the system 119 Setup or WD SmartWare cannot detect my drive 121 U Uninstalling WD Quick View 40 USB hard drive connect and manage 116 creating a shortc[...]

Information fur nished by WD is believed to be accurate and reliable; however , no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change [...]