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Western Digital My Cloud EX4100 manual

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Table of contents for the manual

  • Page 1

    WD My Cloud User Manual • WD My Cloud DL2100 • WD My Cloud DL4100 • WD My Cloud EX2100 • WD My Cloud EX4100 ™[...]

  • Page 2

    WD Service and Support Should you encounter any problem, please give us an opportunity to address it bef ore ret ur n in g t h is product. Most technical support questions can be answer ed through our knowledge base or email support service at http://support.wd.com . If the answer is not available or if you prefer , please contact WD at the best te[...]

  • Page 3

    Registering Y our WD Product Register your WD product to get the latest update s and special of fers. Y ou can easily register your drive online at http://register .wd.com or by using WD My Cloud pe rsonal cloud storage software.[...]

  • Page 4

    i WD MY CLOUD USER MANUAL T able of Contents WD Service and Su pport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering You r WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii 1 Important User Informat ion . . . . . . . . . . . . . . . . . . . . 1 Important Safe ty Instructions . . . . . . . . . . . .[...]

  • Page 5

    ii WD MY CLOUD USER MANUAL 8 Backing Up and Retrieving Files . . . . . . . . . . . . . . . 47 About Backup s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Managing a U SB Device and USB Ba ckups . . . . . . . . . . . . . . . . 4 7 Remote Back ups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 6

    iii WD MY CLOUD USER MANUAL 14 Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Appendix A: WD My Cloud Quick User Guide . . . . . . . . . . . . . . 104 Appendix B: Safe Mode Firmware U pdate Proced ures . . . . . . . 108 Appendix C: WD My Cloud Action Ico ns . . . . . . . . . . . . . . . . . . 109 Appendix D: WD My C lo[...]

  • Page 7

    1 IMPORTANT USER INFORMAT ION 1 WD MY CLOUD USER MANUAL  Important User Information Important Safety Instructions Recording Y our WD Pr oduct Information Important Safety Instructions This device is designed and manufactured to assur e personal safety . Improper use can result in electric shock or fir e hazar d. The safe guards incorporated into[...]

  • Page 8

    IMPORTANT USER INFORMAT ION 2 WD MY CLOUD USER MANUAL  Recor ding Y our WD Product Information Remember to write down the following WD pr od uct information, which is used for setup and technical support. Y our WD product information is found on the label on the back of the device. - Serial Number - Model Number - Pur chase Date - System and Sof[...]

  • Page 9

    2 PRODUCT OVERVIEW 3 WD MY CLOUD USER MANUAL  Pr oduct Overview Package Contents Requirements Product Components Pre-installation Instructions Handling Precautions Package Contents  WD My Cloud Personal Cloud Storage device  Ethernet cable  AC power adapter  Quick Install Guide For information on additional accessories for this pr od[...]

  • Page 10

    PRODUCT OVERVIEW 4 WD MY CLOUD USER MANUAL  Internet  Broadband Internet connection is requir ed for initial setup and software downloads, as well as for remote access and mobile apps. Pr oduct Components 2-Bay Front V iew (WD My Cloud DL2100 & WD My Cloud EX2100) Power button Drive Bay Doors Drive L EDs Copy USB button USB 3.0 port[...]

  • Page 11

    PRODUCT OVERVIEW 5 WD MY CLOUD USER MANUAL  2-Bay Back View Kensington ® Security Slot Reset button USB 3.0 port Ethernet ports External D C in Power Ports* Ethernet Activity LED Ethernet Link LED Ethernet Activity LED Ethernet Link LED * WD My Cloud EX2100 device cont ains 1 External DC in Power Por t (WD My Cloud DL2100 & WD My Cloud EX21[...]

  • Page 12

    PRODUCT OVERVIEW 6 WD MY CLOUD USER MANUAL  4-Bay Front V iew (WD My Cloud DL4100 & WD My Cloud EX4100) Power button Drive Bay Doors Drive LE Ds Copy USB button USB 3.0 port Scroll buttons LCD Display 4-Bay Back View Kensington ® Security Slot Reset button USB 2.0 port* Ethernet ports External DC in Power Ports* USB 3.0 port* Ethernet Link [...]

  • Page 13

    Component Icon Description Ethern et port Connects the device to a local net work. USB 2.0 port Connects to a USB hard drive for ad ditional storag e. This port is only available on 4-bay My Cloud devices. USB 3.0 port Connects to a USB hard drive for ad ditional storag e. Reset button ( ) Restor es settings such as the Adm in user name and passwo [...]

  • Page 14

    PRODUCT OVERVIEW 8 WD MY CLOUD USER MANUAL  Back Panel Ether net (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the Etherne t port, the LED on t he top right is the Activity LED, and the one on th e bottom right is the Link LED. State LED A ppearance State Descriptio n Link down Link Off Cable or de [...]

  • Page 15

    GETTING STARTED 9 WD MY CLOUD USER MANUAL  Getting Started 3 Preparing your Device for Use Setting Up your Device Accessing Content It’ s easy to set up the WD My Cloud Person al Cloud Storage device -- just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then either download and run[...]

  • Page 16

    GETTING STARTED 10 WD MY CLOUD USER MANUAL  Physically Connecting your Device 2 1 4 3 Follow the steps below to connect the WD My Cloud Personal Cloud Storage device to a home or small of fice network. Important: T o avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slot[...]

  • Page 17

    GETTING STARTED 11 WD MY CLOUD USER MANUAL  Setting Up your Device Use the following steps to set up your de vice using your web br owser (for br owser requir ements, see “W eb Browsers” on page 3 ). If you chose not to set up the software for your device, you can still:  Use your WD My Cloud personal cloud storage device as an external h[...]

  • Page 18

    GETTING STARTED 12 WD MY CLOUD USER MANUAL  5. Click Cont inue . The Getting Started screen appears. 6. Enter a password in both the Password and Confirm Passwor d fields.  If you do not wish to create a passwor d at this time, leave both fields blank. 7. Click Next . The Setup Cloud Access page appears. 8. Enter your first name, last na me, [...]

  • Page 19

    GETTING STARTED 13 WD MY CLOUD USER MANUAL  9. Click Next . The next final Getting Started screen appears: The screen provides thr ee links to importan t pr ocesses, which are discussed in later chapters:  Upload Content: See “Accessing Content” on page 13 .  Backup PC/Mac: See “Backing Up and Retrieving Files” on page 47 .  Acc[...]

  • Page 20

    GETTING STARTED 14 WD MY CLOUD USER MANUAL  Mapping the Public Folder (Windows) T o map the WD My Cloud Public folder for quick access in the futur e: 1. In W indows Explor er , under Network, click the WD My Cloud device (see “Appendix D: WD My Cloud Device URLs and Names” on page 111 for a list of device na mes) . 2. Right-click the Public[...]

  • Page 21

    4 THE DASHB OARD AT A GLANCE 15 WD MY CLOUD USER MANUAL  The Dashboar d at a Glance Launching the Dashboard The Dashboard Home Page Information Icons Navigation Icons Viewing Device Status and Making Updates on the Home Page Managing Alerts Obtaining Customer Support Logging Out and Shutting Down your Device Common T asks Use the WD My Cloud das[...]

  • Page 22

    THE DASHB OARD AT A GLANCE 16 WD MY CLOUD USER MANUAL  A web br owser or Windows Explorer  Using Device Name : 1. Enter the name of your WD My Cloud device in the br owser’ s address field (see “Appendix D: WD My Cloud Device URLs and Na mes” on page 111 for a list of device names): - http://<device name> (Windows)  (Example: h[...]

  • Page 23

    THE DASHB OARD AT A GLANCE 17 WD MY CLOUD USER MANUAL  The Dashboar d Home Page The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the page, and an instant overview of th e status of the device’ s main functions with links for updating settings. Information Icons Status and update panel s Navigation[...]

  • Page 24

    THE DASHB OARD AT A GLANCE 18 WD MY CLOUD USER MANUAL  Information Icons The Information Icons, at the top of the page, provide quick access to:  Attached USB device(s)  Device alerts  Online Help and Support  User information. Icon Name Actions USB device a ttached to t he WD My Cloud device Click to d isplay the USB device(s ) conn[...]

  • Page 25

    THE DASHB OARD AT A GLANCE 19 WD MY CLOUD USER MANUAL  V iewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks. Backups Crea te backups to: • A USB drive. • Another WD My Cloud d evice on or outside of you r n[...]

  • Page 26

    THE DASHB OARD AT A GLANCE 20 WD MY CLOUD USER MANUAL  Capacity The Capacity panel displays the amount of storage remaining on your WD My Cloud device and how the storage is allocated. Note: Storage alloc ation informat ion only appears when the Clou d Services option is ON. See “Cloud Acce ss” on page 77 for steps to e nable Cloud Ser vices[...]

  • Page 27

    THE DASHB OARD AT A GLANCE 21 WD MY CLOUD USER MANUAL  Firmware The Firmware section displays the curr ent firmware version loaded on your WD My Cloud device. A gr een check mark indicates that your firmware is up-to-date. 1. T o view whether an updated version of the fi rmwar e is available, click the arrow to the right of Firmwar e to display [...]

  • Page 28

    THE DASHB OARD AT A GLANCE 22 WD MY CLOUD USER MANUAL   Memory : Click the right arrow to view Memory activity . Click Back to re turn to the Device Activity pane. Click Close to return to the Home page.  Network : Click the right arrow to view the network activity . Click Back to return to the Device Activity pane. Click Close to retu rn [...]

  • Page 29

    THE DASHB OARD AT A GLANCE 23 WD MY CLOUD USER MANUAL  Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD My Cloud device remotely . 1. T o add cloud access for a user , click the plus sign ( + ) in the lower right of the panel. 2. T o generate an activation code, click Get Code . 3. F[...]

  • Page 30

    THE DASHB OARD AT A GLANCE 24 WD MY CLOUD USER MANUAL  1. T o add a user , click the plus ( + ) sign in the lower right of the panel. Note: When you en ter the email add ress on the Add User screen, a new cloud access accou nt is created. Once created, th e new user receives an em ail with instruct ions on how to set up and acti vate a passwor d[...]

  • Page 31

    THE DASHB OARD AT A GLANCE 25 WD MY CLOUD USER MANUAL  Managing Alerts Alerts display system messages containing pert inent information about the status of your WD My Cloud device. Three types of alerts appear on the upper right of the dashboar d. Alert Icon T ype of Alert Description Informational Informational alert s keep you up dated on non [...]

  • Page 32

    THE DASHB OARD AT A GLANCE 26 WD MY CLOUD USER MANUAL  Dismissing an Alert 1. Click the Alert icon in the upper right corner of the screen. 2. Select the delete icon next to the alert you’d like to dismiss. 3. T o dismiss all alerts, click Vi ew A ll , then Dismiss All . Obtaining Customer Support T o open the Support page: 1. Click the Help i[...]

  • Page 33

    THE DASHB OARD AT A GLANCE 27 WD MY CLOUD USER MANUAL  Creating and Saving a System Report 1. In the Cr eate and Save System Report section, click Create and Save . This saves the file to your computer . 2. If desired, email the r eport to WD T echnical Support. Product Impr ovement Pr ogram Participating in WD’ s Pr oduct Impr ovement Program[...]

  • Page 34

    THE DASHB OARD AT A GLANCE 28 WD MY CLOUD USER MANUAL  Common T asks The next few chapters step you through the pr ocedur es for configuring and using the  WD My Cloud device. The following table pr ov ides shortcuts to instructions for some common tasks. How do I ... See ... Set up the de vice on my ne twork page 11 Use media servers page 67[...]

  • Page 35

    5 MANAGING USERS AND GROUPS 29 WD MY CLOUD USER MANUAL  Managing Users and Gr oups About Users About Groups About Users The Administrator , normally the device owner , is the person in char ge of setting up the device. As the WD My Cloud device owner , yo u have a special user account (admin) that provides you wi th admin privileges. With thes e[...]

  • Page 36

    MANAGING USERS AND GROUPS 30 WD MY CLOUD USER MANUAL  Adding a Single User The Admin adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account. Note: Y ou can add up to 51 2 users to your device. 1. T o add a user , click the Add User icon in the lower left side of the s[...]

  • Page 37

    MANAGING USERS AND GROUPS 31 WD MY CLOUD USER MANUAL   Import Users : Allows you to import a list of us ers into the device. Continue to “ Import Mult iple Users ” on page 31 . Creating Multiple Users 1. Enter the following information on the Cr eate Multiple Users scr een, then click Next :  User Name Prefix : Enter a prefix for your [...]

  • Page 38

    MANAGING USERS AND GROUPS 32 WD MY CLOUD USER MANUAL  Updating a User Passwor d When viewing details about a user , the Admin can add or change the user’ s password (no password is the default setting). Use the following steps to update a user password. 1. On the Set Up Users screen, select a user from the list in the left pane. 2. In the User[...]

  • Page 39

    MANAGING USERS AND GROUPS 33 WD MY CLOUD USER MANUAL   When a user quota is set prior to the user joining a gr oup and a gr oup is assigned: - If the user quota is more than the gr oup quota, the individual user‘s quota is  automatically reduced to the gr oup quota amount. - If the user quota is less than or equal to the group quota, the[...]

  • Page 40

    MANAGING USERS AND GROUPS 34 WD MY CLOUD USER MANUAL  About Gr oups A group al lows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group. V iewing Groups 1. On the Navigation bar , click Users to display the Set Up User screen. 2. Click Gr oups . 3.[...]

  • Page 41

    MANAGING USERS AND GROUPS 35 WD MY CLOUD USER MANUAL  Assigning Shar e Access to Groups Once a group account is cr eated, you can assign access to the various shares on your  WD My Cloud device using the following steps. 1. On the Set Up Groups scr een, select the gr oup for which you’d like to assign a share. Note: A shar e must first be m[...]

  • Page 42

    MANAGING USERS AND GROUPS 36 WD MY CLOUD USER MANUAL  Removing a Gr oup Use the following steps to delete a group fr om the WD My Cloud device. Note: User accounts are returned t o their individual settings when a g roup to which they belonged is deleted. 1. On the Set Up Group scr een, select the group you’d like to delete in the left pane. 2[...]

  • Page 43

    6 MANAGING SHARES 37 WD MY CLOUD USER MANUAL  Managing Shar es About Shares About Shar es A share is an ar ea on the WD My Cloud device for storing files (similar to a folder or directory). A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the Navigation bar displays[...]

  • Page 44

    MANAGING SHARES 38 WD MY CLOUD USER MANUAL  2. Click a share to display its pr ofile and shar e access information. Note: Y ou can only config ure pe rmissions if a sh are is private. Public shares always have read/write acce ss and are grayed out. Cr eating a New Shar e Y ou can create a share and designate it as pub lic or private. For example[...]

  • Page 45

    MANAGING SHARES 39 WD MY CLOUD USER MANUAL  Making a Shar e Private If you decide there is a r eason to limit access to a public shar e, use the following steps to convert it to a private share. 1. On the Set Up Shares scr een, select the shar e you’d like to make private. 2. In the Share Profile ar ea, click the Public to ggle button to OFF .[...]

  • Page 46

    MANAGING SHARES 40 WD MY CLOUD USER MANUAL  WD Quick View The WD Quick Vie w app is a Wi ndows / Mac ap plication that allows you to perform My Clou d functions quickly . Y ou can download th e WD Quick View and learn mor e about the application from the online Learning Center at http://wd.co m/ setup. IF you want to open a shar e using . . . TH[...]

  • Page 47

    7 ACCESSING Y OUR CLOUD REMOTE LY 41 WD MY CLOUD USER MANUAL  Accessing Y our Cloud Remotely Enabling Cloud Access for the WD My Cloud Device Configuring Cloud Access for a User Access Y our Files with iO S and Andr oid Mobile Apps This chapter explains how to set up the WD My Cloud device for remote access and describes some of the ways you can[...]

  • Page 48

    ACCESSING Y OUR CLOUD REMOTE LY 42 WD MY CLOUD USER MANUAL  4. On the Update WDMyCloud Login dialog, enter the user’ s email address. This email address is used to send the user confirmati on information and inst ructions on setting up and activating a password for cloud access. 5. Click Save . Cloud Device Access Use the following steps to ge[...]

  • Page 49

    ACCESSING Y OUR CLOUD REMOTE LY 43 WD MY CLOUD USER MANUAL  Installing the WD My Cloud Mobile App 1. Download the WD My Cloud mobile app from the Appl e App Store, Google Play stor e, or Amazon Appstore fo r Android, an d instal l it on your mobile device. 2. Launch the app. 3. Review the Western Digital End User License Agreement, then click Ac[...]

  • Page 50

    ACCESSING Y OUR CLOUD REMOTE LY 44 WD MY CLOUD USER MANUAL  6. T ap your device to display its shar e(s): 7. T ap a shar e to display its subfolders. 8. T ap a subfolder to display a list of files. 9. T ap a file to access it. Note: For more features and inst ructions, see t he app’ s on line Guide Me page, Help, F AQs, and tips, or go to http[...]

  • Page 51

    ACCESSING Y OUR CLOUD REMOTE LY 45 WD MY CLOUD USER MANUAL  4. Ta p Connect Now . 5. Select one of the following WD Photos device connection options:  Found in Network : If the mobile device is connect ed by W i-Fi to the same Local Area Network (LAN) as the WD My Cloud device: - Ta p next to WDMyCloud . - Select your User Account name. - Ent[...]

  • Page 52

    ACCESSING Y OUR CLOUD REMOTE LY 46 WD MY CLOUD USER MANUAL  6. T ap your WD My Cloud device to view your album(s), then tap an album to display the photos contained within it . Note: If you have problems in stalling WD Photos, visit http://wd.com/se tup/ wdphotos . For features and instruct ions, see the a pp’ s online  Guide Me page and t [...]

  • Page 53

    8 BACKIN G UP AND RETR IEVING FI LES 47 WD MY CLOUD USER MANUAL  Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Viewing Backup Details Modifying a Backup Job Deleting a Backup Job Cloud Backups Camera Backups About Backups There ar e various ways to back up your data on the WD [...]

  • Page 54

    BACKIN G UP AND RETR IEVING FI LES 48 WD MY CLOUD USER MANUAL  The WD My Cloud device supports the following formats for externally attached USB drives:  F A T32  NTFS (read and write capability)  HFS+J WARNING! Mounting or ejecting a US B dr ive while performing an NFS or AFP file transfer will interrupt the file transfer process. Crea[...]

  • Page 55

    BACKIN G UP AND RETR IEVING FI LES 49 WD MY CLOUD USER MANUAL  5. Click Create . 6. In the USB Backup Jobs ar ea, click the Start Backup icon to begin your backup. The progr ess of the backup appears in the USB Backup Jobs area. Creating Fr ont USB Port B ackups with USB Copy Button Use the following steps to create a backup job an d copy the co[...]

  • Page 56

    BACKIN G UP AND RETR IEVING FI LES 50 WD MY CLOUD USER MANUAL  Remote Backups This option allows you to back up your WD My Cloud device to another WD My Cloud device. Before you pr oceed with a r emote backup, ensur e the following:  Y ou have a remote WD My Cloud device to back up this device to. Existing shares and data from this device wil[...]

  • Page 57

    BACKIN G UP AND RETR IEVING FI LES 51 WD MY CLOUD USER MANUAL  4. Click Create . 5. In the USB Backup Jobs ar ea, click the Start Backup icon to begin your backup.  The progr ess of the backup appears in the USB Backup Jobs area. Recovering a Remote Backup Use the following steps to recover the data yo u saved on your r emote server . This pr[...]

  • Page 58

    BACKIN G UP AND RETR IEVING FI LES 52 WD MY CLOUD USER MANUAL  4. Click Cr eate . Y our job appears in the Inter nal B ackup Queue and will begin backing up at the indicated time. Initiating an Immediat e Inter nal Backup  On the Internal Backups screen, under Internal Backup Queue, select the job you’d like to modify , then click the Begin[...]

  • Page 59

    BACKIN G UP AND RETR IEVING FI LES 53 WD MY CLOUD USER MANUAL  Cloud Backups WD My Cloud device uses the following cl oud services to create r emote backups:  ElephantDrive : ElephantDrive is a cloud backup service that provides secur e and automatic backups to your files remotely .  Amazon S3 : Amazon Simple Storage Service (S3) is an onl[...]

  • Page 60

    BACKIN G UP AND RETR IEVING FI LES 54 WD MY CLOUD USER MANUAL  Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. 1. On the navigation bar , click Backups to display the Backups scr een. 2. Click Cloud Backups , if not already selected. 3. Click Elephan t Drive at the top right of[...]

  • Page 61

    BACKIN G UP AND RETR IEVING FI LES 55 WD MY CLOUD USER MANUAL  9. In the Local Path field, enter a path fo r your backup on your WD My Cloud server .  Click Browse to br owse to a location for your backup on the device.  (Example V olume_1/backup) 10. Click the toggle button to activate the Auto update featur e. This automatically updates [...]

  • Page 62

    BACKIN G UP AND RETR IEVING FI LES 56 WD MY CLOUD USER MANUAL  3. Click Camera Back ups , if not already selected. 4. Ensure that the Connected Camera(s) ar ea identifies your camera. 5. In the Settings area, enter the following in formation to bac kup the data on your camera: Automatic T ransfer Click the toggle butto n to automatica lly transf[...]

  • Page 63

    9 9 MANAGING STORAGE ON WD MY CLOUD 57 WD MY CLOUD USER MANUAL  Managing Storage on WD My Cloud About Storage RAID Storage Disk Status iSCSI Storage V olume Virtualization About Storage The Storage page allows you to configur e the st orage within your device and view the status and capacity of its disks. This chapter provid es details on managi[...]

  • Page 64

    MANAGING STORAGE ON WD MY CLOUD 58 WD MY CLOUD USER MANUAL  V iewing the Current RAID Mode Use the following steps to view the RAID mode currently used on your device. 1. On the Navigation bar , click Sto rage to display the Storage screen. 2. Click RAID , if not alr eady selected. 3. In the RAID Profile, the following information displays:  [...]

  • Page 65

    MANAGING STORAGE ON WD MY CLOUD 59 WD MY CLOUD USER MANUAL  6. Select the Storage option you’d like to use, then select the Switch to <Storage Mode> check box and click Next . A drive self-test is performed. 7. Once the test is complete, review the status of your har d drives and click Next . 8. Review the status of your volumes and clic[...]

  • Page 66

    MANAGING STORAGE ON WD MY CLOUD 60 WD MY CLOUD USER MANUAL  Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud device. The Disk Status screen consists of the following ar eas:  Disks Pro file : This area displays the general status of all of [...]

  • Page 67

    MANAGING STORAGE ON WD MY CLOUD 61 WD MY CLOUD USER MANUAL  iSCSI Storage Internet SCSI (iSCSI) is an ind ustry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by usin g the TCP/IP protocol. The encapsulated iSCSI commands and data can be transmitted over a local ar ea network (LAN) [...]

  • Page 68

    MANAGING STORAGE ON WD MY CLOUD 62 WD MY CLOUD USER MANUAL  5. Click Next .  If you’d like to assign security for your target, click CHAP . - Enter an existing User Name and Password, then confirm the Password. 6. Click Save . Y our new iSCSI target is created and displays in the iSCSI T arget List. Enabling / Disabling an iSCSI T ar get Us[...]

  • Page 69

    MANAGING STORAGE ON WD MY CLOUD 63 WD MY CLOUD USER MANUAL  Deleting an iSCSI T ar get Use the following steps to delete an iSCSI target. 1. On the Storage page, click iSCSI . 2. Under iSCSI T arget list, click De tails next to the target you’d like to delete. 3. Ensure that this is the target you want to delete, then click Delete . The select[...]

  • Page 70

    MANAGING STORAGE ON WD MY CLOUD 64 WD MY CLOUD USER MANUAL  Connecting a Virtualized V olume to a T ar get Use the following steps to connect a virtualized volume on your device. 1. On the Storage page, click V olume V irtualization , if not already selected. 2. Click Job Details next to the virtual volume you’d like to connect. 3. Click Conne[...]

  • Page 71

    10 MANAGING APPS ON WD MY CLOUD 65 WD MY CLOUD USER MANUAL  Managing Apps on WD My Cloud About Apps Managing Apps About Apps Apps are small, self-contained pr ograms used to enhance the existing functions of your device or service. The WD My Cloud device pr ovid es various apps that allow you to use your device more pr oductively . Note: WD reco[...]

  • Page 72

    MANAGING APPS ON WD MY CLOUD 66 WD MY CLOUD USER MANUAL  Adding an App Use the following steps to add an app to your WD My Cloud device. 1. On the Navigation bar , click Apps to display the Apps screen. 2. Click the Add an App icon in the lower left side of the scr een.  The first time you add an app, the T erms of Service scr een appears. Re[...]

  • Page 73

    11 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 67 WD MY CLOUD USER MANUAL  Playing/Str eaming V ideos, Photos, & Music Media Servers Media St orage Enabling DLNA and iT unes Accessing Y our My Cloud Device Using Media Playe rs Accessing Y our My Cloud Device Using iT unes Media Servers The My Cloud device is designed to serve as your home&[...]

  • Page 74

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 68 WD MY CLOUD USER MANUAL  Media T ypes Supported Audio files Video files Image Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MP A OGG WA V WMA 3GP ASF AV I DivX DV DVR-MS FL V M1V M2TS M4P M4V MKV MOV MP1 MP4 MPE MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid BMP JP[...]

  • Page 75

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 69 WD MY CLOUD USER MANUAL  Media T ypes Supported by iT unes Note: iT unes 10.4 or later only supports mu sic files. See Knowledge Base Answer ID 8412 for additional infor mation on iT unes-supported versions. The iT unes Media Server supports the followin g file extensions: FLAC, M4A, MP3, MP4A, an[...]

  • Page 76

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 70 WD MY CLOUD USER MANUAL  Enabling iT unes 1. On the Navigation bar , click Settings and then click Media in the left panel. 1. In the iT unes area, iT unes field, click the toggle button to enable iT unes (if not already enabled). Note: iT unes is ON by default. T o disabl e it, click the toggle b[...]

  • Page 77

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 71 WD MY CLOUD USER MANUAL  Adding Media Content to the Folders 1. Open Windows Explorer or Mac Finder . Windows Explorer Mac Finder 2. Navigate to the Shared Music folder on your WD My Cloud device, then copy your music files to the Shared Music folder . 3. Follow the same process to place your vide[...]

  • Page 78

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 72 WD MY CLOUD USER MANUAL  WD Media Players Y ou can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network dr ive such as the WD My Cloud device. For details on using a WD Media Player to access files on your device, see Knowledge Base An[...]

  • Page 79

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 73 WD MY CLOUD USER MANUAL  Str eaming Media in iT unes iT unes is enabled by default in the dashboard. See “Enabling iT unes” on page 70 for more information on configuring iT unes. 1. Launch iT unes on your computer . 2. Click WDMyCloud<model#> under the Shared section of the left pane. I[...]

  • Page 80

    12 CONFIGURING SETTINGS 74 WD MY CLOUD USER MANUAL  Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the Navigation bar al lows the Administrator to view and customize the WD My Cloud device’ s system, network, media, utilities, notifications, and firmwar e settings. This chapter explain[...]

  • Page 81

    CONFIGURING SETTINGS 75 WD MY CLOUD USER MANUAL  Accessing the General Scr een On the Navigation bar , click Settings . The General page appears.[...]

  • Page 82

    CONFIGURING SETTINGS 76 WD MY CLOUD USER MANUAL  Device Pr ofile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name ca n be up to 1 5 characters long and canno t include special char acters (e.g., @, #, $ etc.)[...]

  • Page 83

    CONFIGURING SETTINGS 77 WD MY CLOUD USER MANUAL  1. In the Language & Clock section, you can view or modify the following settings Language From the dr op-down list, selec t the language you ’d like to display on your WD M y Cloud device web pages. The default languag e is English. Tim e Zo n e From the drop-down list, select the time zone[...]

  • Page 84

    CONFIGURING SETTINGS 78 WD MY CLOUD USER MANUAL  3. Click Configure to change the type of connect ion you use for your cloud access. On the Cloud Access Connection Options screen, ther e ar e three access options:  Auto : Auto uses UPnP (Universal Plug and Play) to attempt to open ports on your router . If successful, a direct connection is e[...]

  • Page 85

    CONFIGURING SETTINGS 79 WD MY CLOUD USER MANUAL  Ener gy Saver The Energy Saver fields allow you to reduce the energy requir ed to run your  WD My Cloud device. Use the following informat ion to configur e the energy saving options on your WD My Cloud device. View or change the following settings: Drive Sleep Enabling this function allows th [...]

  • Page 86

    CONFIGURING SETTINGS 80 WD MY CLOUD USER MANUAL  Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers. Important: Y ou must set a passwor d for your Admin account in or der to re store your Time Machine backups. T o configur e backup settings: 1. In the Mac Backups area, click the toggle button[...]

  • Page 87

    CONFIGURING SETTINGS 81 WD MY CLOUD USER MANUAL  Services This section of the General screen enables or disables the Recycle service available on your  WD My Cloud device. Clearing your Recycle Bin Use the following steps to clear your device’ s Recycle Bin. Automatically Clear Recycle Bin: 1. In the Services > Recycle Bin area, click Co[...]

  • Page 88

    CONFIGURING SETTINGS 82 WD MY CLOUD USER MANUAL  Network The Network screen displays the device’ s MAC and IP addr esses and allows you to set network options such as FTP access, remote servers, and workgroups.[...]

  • Page 89

    CONFIGURING SETTINGS 83 WD MY CLOUD USER MANUAL  Network Profile The Network Profile section of the Network scr een displays network information for the  WD My Cloud device. The Network Profile section displays the followi ng information: Status The current status of Inter net connectivity . MAC Address The Media Access Control (MAC) address [...]

  • Page 90

    CONFIGURING SETTINGS 84 WD MY CLOUD USER MANUAL  Y ou can review or update the following fields: IPv4 Network Mode By default, the network mod e is set to DH CP , which means  the WD My Cloud device automa tically gets the IP addr ess and other settings from your network. 1. Select the method of assigning the device’ s uniqu e IPv4 address:[...]

  • Page 91

    CONFIGURING SETTINGS 85 WD MY CLOUD USER MANUAL  Jumbo Frames Jumbo frames ar e large IP fram es used to incr ease performa nce over supported networks. Sele ct the Jumbo Fr ame for your net work from the pull-down men u, then click Save . Note: All devices on yo ur network (e.g ., router , computer) must support and be configured for this optio[...]

  • Page 92

    CONFIGURING SETTINGS 86 WD MY CLOUD USER MANUAL  Web DAV Se rv ic e Select th is option to enable W eb Distributed Author ing and V e rsioning (WebDA V) service for your n etwork. • T o enable /disable WebDA V Service, click the togg le button. Note: In order to connect to the WebDA V service, use the following IP address: http://<server ip[...]

  • Page 93

    CONFIGURING SETTINGS 87 WD MY CLOUD USER MANUAL  Network UPS An Uninterruptible Power Supply (UPS) is a de vice that works off of a battery and keeps devices that are connected to the UPS port running, for at least a short time, if the main power source goes out. When a WD My Cloud device is connected via UPS to the network drive, the drive will[...]

  • Page 94

    CONFIGURING SETTINGS 88 WD MY CLOUD USER MANUAL  Local Master Browser The Local Master Br owser feature allows you to collect and r ecord r esour ce and/or service information across multiple subnets.  T o enable/disable the Local Master Br owser , click the toggle button. Max SMB Protoc ol The Max SMB Pr otocol feature allows you to select t[...]

  • Page 95

    CONFIGURING SETTINGS 89 WD MY CLOUD USER MANUAL  LL TD This enables/disables the Link Layer T opology Discovery (LL TD) pr otocol. Select this option to enable LL TD on your network for enha nced network discovery and diagnostics on Microsoft Windows machines.  T o enable/disable LL TD, click the toggle button. Remote Server The Remote Server[...]

  • Page 96

    CONFIGURING SETTINGS 90 WD MY CLOUD USER MANUAL  Adding Port Forwarding Services 1. Click Ad d to add port forwar ding service( s) to your WD My Cloud device. 2. On the Port Forwarding Settings scr een, click either Select the default service scan or Customize a port forwar ding service , and then click Next .  If you selected Select the defa[...]

  • Page 97

    91 WD MY CLOUD USER MANUAL  Utilities On the Utilities page, you can test the WD My Cloud device and get diagnostic information, restor e the device to factory defaults, r eboot or shut down the device, and import or export a configuration file. T o access the Utilities screen, click the Settings icon and then click Utilities in the left pane.[...]

  • Page 98

    92 WD MY CLOUD USER MANUAL  System Diagnostics Run system diagnostic tests if you are having pr oblems with your device. Y ou can also view your system logs, and enable extended logging for your diagnostics. Diagnostic T ests There ar e three types of diagnostic tests:  Quick T est : The quick test checks the hard dri ves for major performanc[...]

  • Page 99

    93 WD MY CLOUD USER MANUAL  Flash System LED The Flash System LED option flashes the device Power LED. This option is useful when you need to identify a specific device when yo u have more than one WD My Cloud device.  Click the toggle button to turn on flash system LED. Restor e to Default The Restore to Default ar ea allows the Administrato[...]

  • Page 100

    94 WD MY CLOUD USER MANUAL  System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perfor m a system r estor e and want to maintain your current configurations. Saving a Configuration File Use the following steps to save a configuration file.  [...]

  • Page 101

    95 WD MY CLOUD USER MANUAL  Scan Disk The Scan Disk area allows you to scan your device’ s hard disks for any err ors. Scanning Y our Disk Use the following steps to run a disk scan on your WD My Cloud device. 1. In the Scan Disk area, select the volume you’d like to scan fr om the drop-down menu. 2. Click Scan Disk . 3. Review the confirmat[...]

  • Page 102

    96 WD MY CLOUD USER MANUAL  ISO Mounting Mounting an ISO file located on your network sh ares pr ovides file-level access to the file and folder content of the ISO file to users with access to the network share. Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system. Use the following steps to create an ISO[...]

  • Page 103

    97 WD MY CLOUD USER MANUAL  6. Complete the following fiel ds:  Enable Media Serving : T o enable Media Serving for the ISO Shar e, click the toggle button.  FTP Access : T o enable FTP Access for the ISO Share, click the toggle button.  W ebDA V Access : T o enable WebDA V Access for the ISO Share, click the toggle button. Note: If FTP[...]

  • Page 104

    98 WD MY CLOUD USER MANUAL  Notifications The WD My Cloud device provides notifications about various events, such as firmwar e updates, the success of firmware installations, and system shutdowns. Notifications display in the Alert area at the top of the scr een and ar e also available by email, depending on how your device is configured (for a[...]

  • Page 105

    99 WD MY CLOUD USER MANUAL  9. Click OK and then check your email for a validation email. Enabling SMS Notifications Note: Check with yo ur SMS service provider to ob tain their requirements for sending SMS messages. Cert ain carrie rs may require you to send SMS/text messages by email. 1. On the Navigation bar , click the Settings icon and clic[...]

  • Page 106

    100 WD MY CLOUD USER MANUAL  Firmwar e Update The Firmware Update page allows you to set up the device to update the My Cloud firmwar e automatically or to manually check for an u pdate file. The current version number and the date of last update of the firmwar e also display on this screen. Auto Update Auto Update allows you to schedule your WD[...]

  • Page 107

    101 WD MY CLOUD USER MANUAL  A vailable Updates Y ou can check for available updates at any time in the Available Updates area. This ar ea also displays the current version of the firmwar e and indicates when the last firmwar e update was made. Checking for Updates 1. In the New Firmware field, click Check for Updates . 2. Review the Update Firm[...]

  • Page 108

    10 14 REGULATORY INFORMATION 102 WD MY CLOUD USER MANUAL  Regulatory Information Regulatory Compliance Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two condition s: 1. This device may not cause harmful interference . 2. This device must accept any interfer [...]

  • Page 109

    REGULATORY INFORMATION 103 WD MY CLOUD USER MANUAL  CE Compliance for Eur ope V erified to comply with EN55022 for RF emission; EN-55024 for Gen eric Immunity , as applicable; and EN-60950 for Safety . GS Mark (Germany only) Machine noise - r egulation 3. GPSGV : Unless declared othe rwise, the highest level of sound pr essure fr om this product[...]

  • Page 110

    15 APPENDICES 104 WD MY CLOUD USER MANUAL  Appendices Appendix A: WD My Cloud Quick Use r Guide Appendix B: Safe Mode Firmware Update Pr ocedures Appendix C: WD My Cloud Action Icons Appendix D: WD My Cloud Device URLs and Names Appendix E: Creating a User Import File Appendix A: WD My Cloud Quick User Guide This guide is primarily for WD My Clo[...]

  • Page 111

    APPENDICES 105 WD MY CLOUD USER MANUAL  The Dashboar d Home Page The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the stat us of the device’ s main functions and links for updating settings. Navigation Icons Information Icons Status and update panels Navigation Ico[...]

  • Page 112

    APPENDICES 106 WD MY CLOUD USER MANUAL   Built-in apps to make your device more pr oductive Capacity The Capacity panel displays the amount of fr ee storage left on your WD My Cloud device. Quick Status Note: Appears for users not the a dministrator . The Quick Status area displays the total numb er of FTP , HT TP , P2P downloads performed. C[...]

  • Page 113

    APPENDICES 107 WD MY CLOUD USER MANUAL  W eb File V iewer The Web File Viewer page pr ovides access to the various files contained the My Cloud device for which you have access. On this scr een you can see and manage files on the device. Apps The Apps page provides access to the various apps available for your use on the  WD My Cloud device. [...]

  • Page 114

    APPENDICES 108 WD MY CLOUD USER MANUAL  Appendix B: Safe Mode Firmwar e Update Pr ocedur es If you see the following screen, use the steps out lined below to recover your server fr om safe mode. Note: Before performing the se steps, dow nload WD My Cloud firmware from the WD support websit e ( http://s upport.wd.c om ) and save it t o a location[...]

  • Page 115

    APPENDICES 109 WD MY CLOUD USER MANUAL  Appendix C: WD My Cloud Action Icons Icon Button Name Actions Add App Select this option to add an app to your  My Cloud device. Add Group Select this optio n to open the Add a Group dialog and add a group to your device. Add Shar es Select this option to open the Add Share dialog and add a share to you[...]

  • Page 116

    APPENDICES 110 WD MY CLOUD USER MANUAL  My Cloud Dashboa rd Desktop Icon Click this icon to open the My Cloud Dashboar d. Read Only Acce ss Provides the user /group account with read only access to the selecte d share. The user/group memb er can view the share but ca n't update it. Read/Write Access Provides a user or group acco unt with re[...]

  • Page 117

    APPENDICES 111 WD MY CLOUD USER MANUAL  Appendix D: WD My Cloud Device URLs and Names Device URL Use the device URL to access your device from a web br owser . Note: If you changes your de vice name at any time, the URL also change to the new name If your device name is... Y our Windows URL is... Y our Mac URL is... WD My Cloud EX2100 http://wdm[...]

  • Page 118

    APPENDICES 112 WD MY CLOUD USER MANUAL  Appendix E: Cr eating a User Import File The User Import file is designed to quickly enter multiple users into your device. Provided below is the file format used to import your user information and examples of how each field works. See “Adding Multiple Users” on page 30 for steps on how to create mult[...]

  • Page 119

    APPENDICES 113 WD MY CLOUD USER MANUAL  Sample User Import File Joe/password/test/Public:SmartWare :TimeMachineBackup/ Public:SmartWare:TimeMachineBackup /Test/0:0:0:0/ Anne/yellow!/anne////0:0:0:0/ Donald///SmartWare///0:0:0:0/ Zoey/blue!807/////0:0:0:0/ Astra/////anne/0:0:0:2/[...]

  • Page 120

    INDEX 114 WD MY CLOUD USER MANUAL Index A about apps 65 backups 47 cameral backups 55 disk status 60 DLNA 72 internal backups 51 iSCSI 61 media servers 67 shares 37 Volume Virtualization 63 WD Media Players 72 WD Photos 44 access WDMyCloud 41 accessing content 13 general settings 75 online support ii personal clou d using media play ers 71 personal[...]

  • Page 121

    INDEX 115 WD MY CLOUD USER MANUAL connecting a USB drive 47 a Virtualized Volume to a target 64 WD My Cloud device 10 contacting WD Technical Support ii creating a USB backup 48 a Virtualized Volume 63 an iSCSI target 61 an ISO Share 96 camera backups 55 internal backups 51 multiple users 31 new shares 38 remote backups 50 user import file 112 cust[...]

  • Page 122

    INDEX 116 WD MY CLOUD USER MANUAL Active Directory settings 88 cloud access 77 distributed file system settings 88 Energy Saver 79 language and clock settings 76 Local Master Browser 88 Mac.backup option 80 Network Profile settings 83 Network Services settings 83 Network settings 82 services settings 81 workgroup 87 group adding a 34 groups 32 abou[...]

  • Page 123

    INDEX 117 WD MY CLOUD USER MANUAL logging off of your device 27 M Mac creating an alias for shared drive 14 managing alerts 25 apps 65 USB backups 47 users 29 manual updates 101 manually adding an app 66 manually installing an update 101 mapping public folders 14 Max SMB Protocol 88 media adding 71 media players accessing your personal cloud 71 acc[...]

  • Page 124

    INDEX 118 WD MY CLOUD USER MANUAL assigning user 33 assigning users to 32 user 32 R RAID mode 58 RAID Storage about 57 types 57 rebooting the device 27 , 94 recording WD product information 2 recovering 51 recovering remote backups 51 refreshing iTunes 70 registration online iii regulatory compliance 102 remote 50 remote backups 50 , 51 creating 50[...]

  • Page 125

    INDEX 119 WD MY CLOUD USER MANUAL managing 47 USB drive connecting 47 User settings 29 viewing list of 29 user adding a single 30 adding multiple 30 assigning quotas 33 quotas 32 user import file creating 112 format 112 user password updating 32 user settings editing 31 users about 29 adding a single 30 adding multiple 30 assigning a group to 32 as[...]

  • Page 126

    INDEX 120 WD MY CLOUD USER MANUAL Windows mapping a public folder 14 Windows Services 87 workgroups 87[...]

  • Page 127

    Information furnished by WD is believe d to be accurate and r eliable; however , no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implicati on or otherwise under any patent or patent rights of WD. WD reserv es the right to chan[...]