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Viking InterWorks 56K manual

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Table of contents for the manual

  • Page 1

    VIKING 56K USB MODEM (WINDOWS 95 (OSR2) & 98) USER’S GUIDE Manual No. 1005282 Release 03/99, Rev A SPEED • POWER • PERFORMANCE ®[...]

  • Page 2

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Table of Contents 1 Introduction 56K External F eatures & Specifications 1 2 Before Y ou Install System Requir ements 2 Phone Requirements 3 Communications Software Requirements 3 3 Installation V erifying Y our S ystem is USB Ready 4 Hardware Installation 5-6 Software Installation 7 Windows 95 (O[...]

  • Page 3

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 1 Introduction Congratulations on pur chasing your V iking Components 56K USB (Universal Serial Bus) fax/modem for your c omputer . T o turn y our computer into a commu- nications center , all you need is your Vik ing fax/modem and a standard analog phone line. Viking 56K USB Modem F eatures & Spe[...]

  • Page 4

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 2 Before You Install It is recommended to read an y additional information in your system ’ s “ O wner ’ s Guide ” regarding external modems before continuing . S ystem Requiremen ts Computer: • Any comput er with a free USB por t. C ompatible Operating S ystem: • Windows 95 (OSR2), Window[...]

  • Page 5

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Phone Line Requirements The phone line required b y the Vik ing Components USB fax/modem is an analog RJ-11. This is a standard r esidential phone line. W arning: Do not use a PBX or digital phone line. These phone lines ma y damage the Vik ing C omponents USB fax/modem or phone equipment. PBX or digi[...]

  • Page 6

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 3 Installation This chapter contains instructions on installing your Vik ing 56K USB fax/modem. V erifying Y our S ystem is USB Ready Before installing the software f or your new V iking USB fax/modem, you will need to verify y our system is USB ready . 1. With your syst em on, insert the supplied “[...]

  • Page 7

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Hardwar e Installation W arning: The phone jack you use must be f or an analog phone line. If you ar e in an office building , it ma y use digital phone lines. If you are not sure of the type of phone lines your offic e building has, contact your phone system administr ator . 1. Rest the modem on its [...]

  • Page 8

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Hardwar e Installation (C ontinued) 2. Return the modem right side up and feed the phone cables through the back of its base. 3. Po wer on your comput er . 4. Locate an a vailable USB por t on your computer and c onnect it with the USB cable on the back of the modem. This port is usually located on th[...]

  • Page 9

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Sof tware Installa tion Once the V iking USB fax/modem is installed , you will need to install the software necessary to communicate with the fax/modem. This section will cover the steps necessary to configure your comput er ’ s operating system. Please proceed to the following pages f or your compu[...]

  • Page 10

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Windo ws 95 (OSR2) Software (C ontinued) 4. Y ou will be asked to inser t the “ Viking USB Modem Installation Disk .” In the “ Copy F iles Fr om ” field , type: A: and then click on the “ OK ” button. The remaining driv ers will be loaded automatically . Y our installation is now complete.[...]

  • Page 11

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Windo ws 98 Software 1. Y ou will be prompted with the “ New Hardware F ound ” message. Then “ Add New Hardware Wizard ” window will appear . A message in the window will r ead “ This wizard searches for new driv ers for : V .90/K56flex USB MODEM .” Click on the “ Next ” button. 2. A n[...]

  • Page 12

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Windo ws 98 Software (C ontinued) 3. The next message that should appear in the “ Add New Hard ware Wizard ”i s “ Windows will search for new drivers in its driv er database on your hard drive , and in any of the following selected locations . Click Next to star t the search .” Selec t “ Flo[...]

  • Page 13

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Windo ws 98 Software (C ontinued) 5. The final message in the “ Add New Hardw are Wizar d ” should show your new Vik ing modem “ Viking USB Modem Board ” at the top . A message “ Windows has fin- ished installing the software that your new hardware devic e requires ” should also appear . C[...]

  • Page 14

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Using Da ta and F ax C ommunication Software Most communication software installation programs will automatically det ect your Vik ing fax/modem and preform the appropriate c onfigurations. In some cases, you may find it nec essar y to configure the software so it can send the appropriate commands t o[...]

  • Page 15

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 4 Technical Notes This chapter co vers the definitions of the status lights on the front of y our exter- nal modem, the COM port and IRQ settings, and information necessary when the system does not automatically configur e the fax/modem properly . Status Ligh t Definitions Chapter 4 13[...]

  • Page 16

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE IRQ Settings and DOS Applications The Interrupt Resourc e (IRQ) assigned to the V iking 56K USB modem may not match the interrupt that DOS applications should be configur ed to use. They can be corrected by completing the f ollowing steps: 1. Click on the “ Start ” button and select “ Settings ,[...]

  • Page 17

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE IRQ Settings and DOS Applications (C ontinued) 6. Selec t the “ DOS Support ” tab . 7. With your mouse , click on the checkbox “ Enable DOS Support . ” Then click on the “ OK ” button. Y ou will be asked to restart your system to activat e the changes. Restar t your system. DOS application[...]

  • Page 18

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 5 Troubleshooting This chapter will co ver some solutions to some common pr oblems you may expe- rience when installing your Vik ing USB modem. Some solutions may not apply to your operating syst em or may not be listed . If your problem is not answ ered in the following sections , please proceed to p[...]

  • Page 19

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE General T roubleshooting Chapter 5 17 Problem The power light on the modem is not on. Modem does not respond , modem communication error or modem not found . Solution • Ensure the modem is plugged into your syst em’ s USB port. If your modem is plugged into a hub , it must be a powered hub . • I[...]

  • Page 20

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE General (C ontinued) Chapter 5 18 Problem How can I change the speak er vol- ume on the modem? Modem does not dial or dials incor- rectly . Solution • The volume can be changed through A T Commands. Use the following A T Commands to change the volume lev els: A TL0 Set lowest speaker volume A TL1 Se[...]

  • Page 21

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE General (C ontinued) Chapter 5 19 Problem Modem does not fax No Dial T one message Solution • Did you select the correct fax class? Check your soft- ware , select another fax class and tr y again. • Do you hav e another communications program open? If so , close it. • Did you select the correct [...]

  • Page 22

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 6 Basic AT Commands F rom terminal mode or command line , A T commands allow you to c ontrol your modem. I f you are using y our communications software to operate y our modem, the software menus configure the A T commands. F ollow the instructions in this chapter to operat e your modem directly from [...]

  • Page 23

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function I3 Report firmware revision, model, and inter face type. I4 Report response programmed by an OEM. I5 Report the countr y code parameter . I6 Report modem data pump model and code revision. I7 Reports the DAA code ( W-class models only). L0 S et low [...]

  • Page 24

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function X1 Repor t basic call progress result codes and c onnections speeds (OK, CON NECT , RING, NO CARRIER (also, for busy , if enabled, and dial tone detected), NO ANSWER, C ONNECT XXXX, and ERROR. X2 Repor t basic call progress result codes and c onnect[...]

  • Page 25

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function &G0 Disable guard tone. &G1 Disable guard tone. &G2 Enable 1800 Hz tone. &J0 Set S-Register r esponse only for compatibility . &J1 Set S-Register r esponse only for compatibility . &K0 Disable DTE/DCE flow control. &K3 En[...]

  • Page 26

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function &T1 Initiate local analog loopback. &T2 Returns ERROR result code . &T3 Initiate local digital loopback. &T4 Allow remot e digital loopback. &T5 Disallow remot e digital loopback request. &T6 Request an RDL without self-test.[...]

  • Page 27

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function When modem receives br eak from the remote modem: K0,1 Clear data buffers and send break to DTE. K2,3 Send a break immediately to DTE. K4,5 Send a break with received data t o the DTE. N0 Select normal speed buffered mode. N1 Select direc t mod[...]

  • Page 28

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE EC C C ommands C ommand Function %C0 Disable data compression. %C1 Enable MNP 5 data compression. %C2 Enable V .42 bis data compression. %C3 Enable both V .42 and MNP 5 compression. A0 Set maximum block size in MNP to 64. A1 Set maximum block size in MNP to 128. A2 Set maximum block size in MNP to [...]

  • Page 29

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE MNP 10 C ommands (Continued) C ommand Function @M0 Select initial transmit level of -26 dBm. @M1 Select initial transmit level of -30 dBm. @M2 Select initial transmit level of -10 dBm. @M3 - @M10 Select initial transmit level of -10 dBm. @M11 Select initial transmit level of -11 dBm. @M12 Select initi[...]

  • Page 30

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE F ax Class 1 C ommand Function +FCLASS=n Ser vice class. +F AE=n Data/fax auto answer . +FRH=n Receive data with HDL C framing. +FRM=n Receive data. +FRS=n Receive silence. +FTH=n T ransmit data with HDL C framing. +FTM=n T ransmit data. +FTS=n Stop transmission and wait. F ax Class 2 C ommand Functio[...]

  • Page 31

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE F ax Class 2 (C ontinued) C ommand Function +FET=N T ransmit page punctuation. +FHNG Call termination with status. +FK Session termination. +FLID= Local ID string . +FLPL Document for polling. +FMDL? Identify model. +FMFR? Identify manufacturer . +FPHCT O Phase C time out. +FPOLL Indicat es polling re[...]

  • Page 32

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 7 Modem Driver & Firmware Upgrades Y our Viking Ex ternal modem can be upgraded b y updating its drivers and through firmware upgrades . These upgrades can be downloaded from Vik ing Components W eb page at: http://www .vikingcomponents.c om Once you ha ve reached Vik ing’ s Web sit e, select ?[...]

  • Page 33

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 8 Contacting Technical Support If your questions hav e not been answered or if y ou are unable to solve a problem with your modem by using this guide , Vik ing Components has T echnical Support av ailable 7 days a week and 24 hours a da y . Before calling T echnical Suppor t, please prepare t o have t[...]

  • Page 34

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 9 Communication Regulations INDUSTR Y CANADA (IC) NO TICE “NO TICE: The Industry Canada (IC) label identifies certified equipment. This cer tification means that the equipment meets certain telecommunications network protective , oper- ational and safety requirements as prescribed in the appr opriat[...]

  • Page 35

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE P ART 68 REQUIREMENT S This equipment complies with P ar t 68 of the FCC Rules. On this equipment there is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) f or this equipment. Y ou must, upon request, provide this information to y our tel[...]

  • Page 36

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE P ART 68 REQUIREMENT S (C ontinued) This equipment may not be used on c oin ser vice provided by the t elephone com- pany . Connection to par ty lines is subjec t to state tariffs . The T elephone Consumer P rotection Act of 1991 makes it unlawful for any person t o use a computer or other electronic [...]

  • Page 37

    VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 10 Warranty & Disclaimers 5 YEAR W ARR ANT Y All Vik ing C omponents products hav e been thoroughly tested free of defects in material and workmanship . If any malfunction should occur while used in its rec- ommended envir onment, Vik ing , at its option, will repair or replac e this product at no[...]