Vertical SBX IP 320 manual

SBX IP 320 Phone User Guide Phone User Guide SBX IP 320[...]

1 - 2 : SBX IP 320 Phone User Guide Vertical Commun ications, Inc. reserves the right to revise this publi cation and to make changes in c ontent wit hou t notice. © 2008 by Vertical Communi catio ns, Inc. All rights reserv ed. This publication contain s prop rietary and confidential in formation of Vertical Com - munications, Inc. The contents of[...]

1 - 3 : SBX IP 320 Phone User Guide REVISION HI STORY Release Date Documentation Changes Page No. 2.0 07-08 A "91 1 Feature" is added. 1-5 A "Reply to Message" feature is added. 2-63 A "Message Forward Enha ncement" feature is added. 2-63 A "Park and Page" feature is added. 2-53 A "Mailbox Buttons" [...]

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SBX IP 320 Phone User Guide Content s Chapter 1 Introduction How To Use This Guide - - - - - - - - - - - - - - - 1-2 SBX Phone Features - - - - - - - - - - - - - - - - - - - - - 1-2 Specific Phone Model Information and Fea tures - 1-2 Getting Help - - - - - - - - - - - - - - - - - - - - - - - 1-3 Your System Administrator- - - - - - - - - - - - - -[...]

TOC - ii Contents SBX IP 320 Phone User Guide Using Phone Features and Fun ctions - - - - 2-31 Alarm (Wake Up Program) - - - - - - - - - - - - - - - - 2-31 Automatic Called Number Redial - - - - - - - - - - - 2-33 Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-34 Callback - - - - - - - - - - - - - - - - - - - - - - - - - - - -[...]

TOC - iii Contents SBX IP 320 Phone User Guide Chapter 3 Using the 8- Button Digit al Phone Using the Basics - - - - - - - - - - - - - - - - - - - - 3-2 What’s on the 8-Button Digital Phone - - - - - - - - - 3-2 Using the Display - - - - - - - - - - - - - - - - - - - - - - - 3-4 Message Waiting a nd Call Back Indicator Li ghts - 3-4 Fixed, Pre-pr[...]

TOC - iv Contents SBX IP 320 Phone User Guide Chapter 4 Using a Single Line T elephone (SL T) Using the Basics - - - - - - - - - - - - - - - - - - - - 4-2 Making and Answering Calls - - - - - - - - - - - - - - - 4-2 Using Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3 Transferring Calls - - - - - - - - - - - - - - - - - - - - - - [...]

TOC - v Contents SBX IP 320 Phone User Guide Appendix A User Programming Map Using the Map - - - - - - - - - - - - - - - - - - - - - A-1 Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2 Index Phone Fea tures 8-Button Digital Phones - - - - - - - - - - - - - IND-1 24-Button Digital Phones - - - - - - - - - - - - IND-2 Single[...]

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SBX IP 320 Phone User Guide Chapter 1 Introduction Thank you for purcha sing a V ertical Communications phone. All SBX phon es are multifunctional and sp ecifically designe d for use with the V ertical SBX system. This chapter provid es you with information that applies to all phone mod els, and includes: • How to Use this Guide - see page 1-2 ?[...]

1 - 2 How To Use This Guide Chapte r 1: Intr oduction SBX IP 320 Phone User Guide How T o Use This Guide This guide p rovides a comprehensi ve description of each type of phon e and its functionality . Dependin g upon the type o f phone you have (digital or single line/SL T), you will need to review the basic informatio n in the chapters designated[...]

Getting Help 1 - 3 Chapte r 1: Intr oduction SBX IP 320 Phone User Guide Getting Help If you need informa tion that is not incl uded in this guide, you can get help from either of the following sources: Y our System Administrato r Y our first line of support is your Syst em Administrator . This person shou ld be able to provide you with any additio[...]

1 - 4 Connecting Yo ur Phone Chapte r 1: Intr oduction SBX IP 320 Phone User Guide Connecting Y our Phone Connecting a Digit al Phone The diagram and information below apply to both the T wenty-four and Eight Button Digital Phones. A - Connect the telephone cord (curly cord) to the handset and the other end to the handset jack at the bottom of the [...]

911 Feature 1 - 5 Chapte r 1: Intr oduction SBX IP 320 Phone User Guide 91 1 Feature If your System Administrator h as pre- programmed it, your p hone may have a Flex button designa ted specific al ly for 91 1 calls. If you use this button to pl ace a call to 91 1 when all lin es are busy , an active call is dropped, so that the 91 1 call can be pl[...]

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SBX IP 320 Phone User Guide Chapter 2 Using the 24-Button Digit al Phone This chapter describes the specific features of the SBX 24-Button Digital phones. Included i n this chapter: • Using the Basics - see page 2-2 • Customizing Y our Phone - see page 2-19 • Using Features and Func tio ns - see page 2-31[...]

2 - 2 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Using the Basics This section will provide you wi th basic information incl uding the following: • What’s on the 24-Button Digital Phone - see below • Using the Disp lay - see page 2-4 • Making and Answering Outside Calls - page 2-12 • Using t[...]

Using the Basics 2 - 3 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Phone Buttons and Features Feature Used to... 1 Headphone Jack speak to a calle r when using a headset instead of holding the handset. 2 Handset answer/make internal or external calls. 3 S p eaker hear the other party during a call without using the h[...]

2 - 4 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Using the Display The display p rovides you with basic information ab out the current status o f your phone (idle, busy , call forwarding). Y ou can also use the display to make some basic programming changes to your station, as well as to make selectio[...]

Using the Basics 2 - 5 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Sof t Buttons The three Soft Buttons are located under the LCD. The function of each button changes, according to call status and progress. Example: Y ou call a busy extension, the busy status will appear on the display along with the option s ava ila[...]

2 - 6 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide CO N F when the phone is idle or when you dial or answ er a call. to initiate conference calls between yourself and 2 or more participants. DEL ALL in the Call Log. to delete all items in the log. DEL CUR in the Call Log. to delete the current item. DEL[...]

Using the Basics 2 - 7 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide (continued on next page) OK on various option screen s. to acce pt the currently displayed option or setting. PA U S E in some of the For warding settings. if you n eed to have these to dial the number (for example to add a pause to a number to which [...]

2 - 8 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Nav Button This button on th e twenty-fou r button ph one allows you to select or scroll through multiple items or options on the display . Multiple items often are indicated by an arrow (left or right) as shown on the examples below . Press the navi ga[...]

Using the Basics 2 - 9 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide S tation Programmin g Menu Overview The followi ng show s the menus availab l e fo r programming features on the 24-Button phone. These menus are s how n throughout this chap ter when describing the procedures to program specific features and function[...]

2 - 10 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Message W ait and Callb ack Indicator Light s The Message Wait light lets you know that a voice mail messa ge is has been left in your mailbox. The Callback l i ght indicates whether or not a Callback request has been pla ced on your phone (see page 2-[...]

Using the Basics 2 - 11 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Fixed, Pre-programmed, & Flex Buttons The phone described in th is guid e has both Fixed, Pre-programmed (sometimes also known as Feature), and Flex button s. These buttons ar e used to access an d perform various tasks and functions. Some may be[...]

2 - 12 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Making and Answering Calls • Internal calls are also known as Inte rco m c al l s. Th e se are call s tha t originate or that you make to anot her station within your phone system. • External calls are tho se that origina te from or that you make t[...]

Using the Basics 2 - 13 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Answering Calls Aside from using the handset or speake rpho ne (when available), the operation of the digital phones is quite basic. Answer an Internal (Intercom) Call Lift the handset. OR Press SPEAKER* . Answering an External Call 1. Lift the hands[...]

2 - 14 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Switch between Handset and Speaker T o switch from Handset to Speaker Mode While on a call: 1. Press the line or SPEAKER . 2. Place the handset on hook to transi tion the call from the handset to the speaker mode. NOTE: If you press line or S peaker an[...]

Using the Basics 2 - 15 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Using the Headset (vs. S peaker) Mode Set the Headset Mode If you want to use a headset instea d of the speaker fo r handsfree conversations, you will need to switch to the head set mode. In addition, when you want to again use the speaker inste ad o[...]

2 - 16 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Using the Headset Once you set the headset mode, you ca n toggle between the handset and the headset in th e same way yo u toggle betw een the handset and speaker (see “Switch between Handse t and S peaker” on page 2-14 ). Press SPEAKER to toggle b[...]

Using the Basics 2 - 17 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide 12. Press the NEXT soft button to toggle between the EAR/M IC OFF and ON . 13. Press the OK soft bu tt on to save the setting. Using a Headset with a 2.5mm Jack (Ear/Mic) See “Using a Headset with a 2.5mm Jack (Ear/Mic)” on page 2-17 . Adjusting [...]

2 - 18 Using the Basics Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide T ransferring Calls Y ou can perform both screened and unscreened transfers, as well as dire ct transfer to a voice mailbox: • Screen ed T rans fers: Allows you to announ ce a call to the destin ation station before co mpleting the transfer . • Uns[...]

Customizing Your Phone 2 - 19 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Customizing Y our Phone The following pages provide details about customizing your phone. This includes designating: • A S tation Name - see below • A S tation Greeting for Incoming Cal ls - see page 2-23 • Ring T ypes for Incoming Call s[...]

2 - 20 Customizing Your Phone Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide 5. Enter the name you want to have appear on the display (see “Enterin g Charact ers for Di splay Entr ies” on page 2- 20 ). 6. Press HOLD/SAVE to save the ent ry . - The name will now appear on your display . Entering Characters for Display [...]

Customizing Your Phone 2 - 21 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Setting Y our Password V arious o ptions and se lections availabl e on your phone require that you enter a password. In order to make the password easy for you to remember , you can create and/or change your passwor d using the procedures below[...]

2 - 22 Customizing Your Phone Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide 7. Press OK . 8. Use the dialpad to enter the new password (3 to 1 1 digits). 9. Press OK to save your password. Changing Y our Password 1. Use on the Nav Button to access the Programming Menu. 2. Press the OK soft button to select the BASIC P RO[...]

Customizing Your Phone 2 - 23 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide 7. Use the dialpad to enter the current password new p assword (3 to 1 1 digits) - See IMPORT ANT note on pa g e 2- 21). 8. Press the OK soft button to save your new password. Recording Y our S t ation Name (V oice Title) Record or change your [...]

2 - 24 Customizing Your Phone Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Setting Ring T ypes Use this feature to set different ring ty pes for your incoming in tercom calls and external (CO) calls. This all ows you to i nstantly know if you are rece iving an intercom call or a call from an outside source. 1. Use on th[...]

Customizing Your Phone 2 - 25 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Setting the HTP Mode Y ou can set your phone to handle incoming calls in any of the variou s ways: • Handsfre e Mode - Y ou will hear three bursts of tone and an announcement. Reply handsfree (using the mic and speaker) or lif t handset. The [...]

2 - 26 Customizing Your Phone Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide When you see the HT P Mode you want t o use: 7. Press the OK soft button to save the setting. - The currently selected setting will appear on the display . Using Pre-Selected Display M essages Y ou can set a message on your display that will appe[...]

Customizing Your Phone 2 - 27 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Setting a Pre-Selected Message 1. Use on the Nav Button to access the Programming Menu. 2. Use on th e Nav Butt on to scroll to the AD VAN CE D PRO G RA M option. 3. Press the OK soft button to select the ADVAN CE D PRO G RA M option. 4. Use th[...]

2 - 28 Customizing Your Phone Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide If Y ou Select a Message that Requires a Phone Number , Date, or T ime Input 8. Use the dialpad to enter phone numbers, dates, and times. NOTE: For dates, you need to use two dig i ts fo r the month and day . - For times, you need to use two digi[...]

Customizing Your Phone 2 - 29 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Creating a Custom Message Contact your System Administrator to se e if your phone is allowed to create custom messages. Follow steps 1 to 6 above to select the User Custom Message option. 7. Enter the message you want to have displayed (see “[...]

2 - 30 Customizing Your Phone Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Programming Flex Buttons If you have access to the Flex Button programmi ng option, you can assign different t asks to any Flex button on your phone (see “Fixed, Pre-prog rammed, & Flex Buttons” on page 2-1 1 ). Note: Contact your System [...]

Using Phone Features and Functions 2 - 31 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Using Phone Features and Functions Alarm (W ake Up Program) Y ou can set up an alarm or reminder on your phone. This feature can be programmed to activate one time o r be programmed to repeat daily . If you are on a call when the al[...]

2 - 32 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide If you only want the alarm to go off for a single time: 7. Press #, otherwise , go to step 8. IMPORT ANT: If you do not press #, the alarm will go of f at the same time each day as you have set. Once you have completed th e time alarm[...]

Using Phone Features and Functions 2 - 33 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Automatic Called Number Redial ACNR automatically dials a number until the target answ ers (see Note below). While on a call (where no one answere d): 1. Use on the Nav Button to set automa ti c called nu mb er redial. 2. Hang up. N[...]

2 - 34 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Call Log The Call Log feature allows you to view a log of the last se veral incoming and outgoing calls, to and from your station. In addition, any "lost cal ls" will be included in the list. Y ou can scroll through the list[...]

Using Phone Features and Functions 2 - 35 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Using the Lost Call List Follow steps 1 and 2 to get the Lost Call opti on (if you scroll past the first two lists, you will see the third option - Lost Call). When you see the Lost Call option: 3. Press the OK soft button to displa[...]

2 - 36 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide • Press the DEL ALL soft button to delete all numbers fro m the Lost Call list, then press HOLD/SAVE to confirm the deletion. • Press the SA VE soft button to save the number as a Speed Dial/Bin number , enter the S pe ed Bin numb[...]

Using Phone Features and Functions 2 - 37 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Callback Callback can be used to call back an internal caller that has left you a message. In addition, if you try to access an outside line (by dialing th e access code: usually 9), you can use Callb ack to alert you when an outsid[...]

2 - 38 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Camp-On Camp-On allows you to set your phone to auto matically call back a station that is busy . The Camp-On setting will also be displa yed on the bu sy station’s display . Note: Also see “Setting the HTP Mode ” on page 2-25 .[...]

Using Phone Features and Functions 2 - 39 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Conference Y ou can establish a Conference with up to 15 internal and/or external particip ants . IMPORT ANT: Y our System Administrator may adjust or limit. Contact your System Administrator for more information as the number of pa[...]

2 - 40 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Do Not Disturb (DND) Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls le f t on Hold, Park, a nd Camp-On will still ring your ph one. • Using the Do Not Disturb button[...]

Using Phone Features and Functions 2 - 41 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Forward Calls Use Forward to redirect your ca lls to another extensio n or phone n umber . There are several Call Forward optio ns. Overview of Forwarding Calls 1. Press SPEAKER . 2. Y ou will hear the dial tone. 3. Press FWD to acc[...]

2 - 42 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide When Entering an OFF-NET Destination (CO BTN/SPD -BIN) • Press a flex/line (CO) button for off-net forwarding (optional). • Enter a station (000 to 0 99) or system (2000 to 2499) s pee d bin number . Selecting a Forward T ype Af t[...]

Using Phone Features and Functions 2 - 43 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide 2 = BUSY FORW AR D Have your call s forwar ded to another destinatio n when your phone is busy (that is, when you are on another call), or when DND is enabled o n your phone. Press 2 for BUSY FORW ARD , then enter the destination ex[...]

2 - 44 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide 6 = NO ANS FOR W ARD T O OFF-NET - Phone Number Have your calls to forward to an external phone n umber (such as your home or cell ph one) if there is no answer at your phone. Press 6 for NO ANS FORW ARD TO OFF-NET , then press the CO[...]

Using Phone Features and Functions 2 - 45 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide HotDesk If you are set up with a "HotDesk", it al lows you to share a 24-button digital phone with others while main taining your own settings and log in information. The station used for HotDes k purposes may also be refe[...]

2 - 46 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide 6. Press the OK soft button . 7. Enter the password. 8. Press the OK soft button . - The station information that corresponds to your HotDesk log in will appear on the display: T o L og Out: Follow steps 1 to 4 above. 5. Make sure the[...]

Using Phone Features and Functions 2 - 47 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Leave a Message (MSG) This is very similar to Camp-On (see page 2-38 ). Y ou can use this feature to let a busy station know you have called or leave a messa ge on thei r display . T o Let a Busy S tat ion Know Y ou Called When you [...]

2 - 48 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide T o Join the conversa tion Once you have followed the steps above to monitor a conversation: 4. Press JOIN to participate in the conversation. T o En d Monitori ng Once you have followed the steps above to monitor and/or join a conver[...]

Using Phone Features and Functions 2 - 49 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Paging Pages must be made using the handset. Note: Y our station may or may not allow you to page (either internal or external zone paging). Howeve r , even if you canno t initiate a page from your station you may still answer a Mee[...]

2 - 50 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Meet-Me Page One user can initia te a page directe d at anoth er (specific) us er . The user that is paged can then re spond from any statio n, and be di rectly conne cted to the paging p arty for a private conversation (suc h as when[...]

Using Phone Features and Functions 2 - 51 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Respond to a Meet-me Page 1. Lift the handset. 2. Dial 544 (Me et-me Page co de). OR In case of Nomad I P Dial 544 , th en press the SE ND soft button. -O R If a Meet-Me soft button appears on your display: Press the MEET ME soft bu[...]

2 - 52 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Parking There are two ways that Park can be set up on your system. Contact your Administrator to find out if you have the following. • System Park • Park and Page System Park Y ou can place a call in a “parking sl ots” availab[...]

Using Phone Features and Functions 2 - 53 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Park and Page This feature allows a call er reaching a mailbox to sele ct an option to be pla ced into a system park st ate (see above), then have the mailbox user paged. IMPORT ANT: Contact your System Administrator to find out if [...]

2 - 54 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Phone Book/Dial by Name Y ou can use this feature to easily find and d ial numbers that are stored in th e system and on your phone: Di al by Inte rcom (ICM) name, S tation (ST A) name, or by System (SYS) name. Note: Also see “Progr[...]

Using Phone Features and Functions 2 - 55 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide PickUp Y ou can pick up a call on an y extension within your call PickUp group. Note: Y ou must be pa rt of a PickUp Group in order to pick up calls to that group. Contact your System Administrator to find out if you are a member of[...]

2 - 56 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide Once you co nfirm that this is the number yo u want to call: 2. Press the OK soft button to call the number listed. OR If this is not the number you want to dial: Use down on the Nav Button to view scroll through other recently dialed[...]

Using Phone Features and Functions 2 - 57 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide T o Dial by Speed Name Once you have pressed the SPEED sof t button as shown above: 3. Use on the Nav Button to scroll between DIAL BY ST A SPD NAME or DIAL BY SYS SPD NAME option. 4. Press the OK soft button to select the "DIA[...]

2 - 58 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide 4. Enter the three-digit speed dial BIN number (for example, 007). - This is the number that will be associated with the actual phone number to be dialed. 5. Enter the number that you want to have diale d when the designated BIN numbe[...]

Using Phone Features and Functions 2 - 59 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide T wo-W ay Recording (optional) Note: It is likely that only certain phone s within your phon e system have the rights to the use of this feature. This feature reco rds the currently a ctive call and saves it as a .wav fi le to a voi[...]

2 - 60 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide User Programming There are several additi onal items which can be programmed for your specific station. Some items can be programmed u sing the procedure belo w as well as using page 2-19 . However , certain features must b e programm[...]

Using Phone Features and Functions 2 - 61 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide V oi ce Over This feature allows you, while on a current call, to simultaneously accept an "announcement" from a station that has camp ed-on to your extensio n (see “Camp-On” on page 2-38 ). Y ou can converse with the [...]

2 - 62 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide V oi ce Mail When you have a new voice mail message , you r Message W ait Lamp (see pag e “Message Wait and Callback Indicator Li ghts” on page 2-10 ) will be lit. Hint: Also see “Setting Y our Password” on page 2-21 , and “[...]

Using Phone Features and Functions 2 - 63 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Use Add, Rewind, or CallBack Options While listening to the current message: Use on the Nav Button to display another set of opti ons for the current message.Press the ADD soft button if you are replying to a message and want to add[...]

2 - 64 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phon e SBX IP 320 Phone User Guide T o add your comment to the message Y ou can add your own comment to the message being forwarded : Example: "Please respond to the following message that was accidentally left in my mailbox." ). 3. Press the ADD soft button [...]

Using Phone Features and Functions 2 - 65 Chapter 2: Using the 24- Bu tton Digita l Phone SBX IP 320 Phone User Guide Mailbox Buttons This feature allow s you to assign Flex buttons (see page “Programming Flex Buttons” on p age 2-30 ) as V oice Mail "buttons" to represent other voice mailboxes within your p hone system. Y ou can acces[...]

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SBX IP 320 Phone User Guide Chapter 3 Using the 8-Button Digit al Phone This chapter describes the specific features of the SBX 24-Button Digital phones. Included i n this chapter: • Using the Basics - see page 3-2 • Using Features and Functio ns - see page 3-8[...]

3 - 2 Using the Basics Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Using the Basics This section will provide you wi th basic information incl uding following: • What’s on the 8-Button Digital Phone - see below • Using the Disp lay - see page 3-4 • Making and Answering Outside Calls - page 3-6 What’ s on the 8-[...]

Using the Basics 3 - 3 Chapter 3 : Using the 8-Button Digita l Phone SBX IP 320 Phone User Guide Phone Buttons a nd Features Feature Used to... 1 Headphone Jack speak to a caller when using a headset instead of holding the handset. 2 Handset answer or place an internal or ext ernal call. 3 LCD Display display phone status information, dialing dir e[...]

3 - 4 Using the Basics Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Using the Display The display p rovides you with basic information ab out the current status o f your phone (idle, busy , call forwarding). Y ou can also use the display to make some basic programming changes to your station, as well as to make selections[...]

Using the Basics 3 - 5 Chapter 3 : Using the 8-Button Digita l Phone SBX IP 320 Phone User Guide A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscribe r . A saved message is defined as a me ssa ge in the mailbox which has been played to the subscri ber , bu t ha s not[...]

3 - 6 Using the Basics Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Making and Answering Calls • Internal calls are also known as Inte rco m c al l s. Th e se are call s tha t originate or that you make to anot her station within your phone system. • External calls are tho se that origina te from or that you make to a[...]

Using the Basics 3 - 7 Chapter 3 : Using the 8-Button Digita l Phone SBX IP 320 Phone User Guide Answering Calls Aside from using the handset or speake rpho ne (when available), the operation of the digital phones is quite basic. Answer a n Int er na l (Intercom) Call Lift the handset. OR Press SPEAKER * . Answeri ng an E xternal Cal l 1. Lift the [...]

3 - 8 Customizing Your Phone Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Customizing Y our Phone The following provi des details about cu stomizing your ph one. Thi s includes: Recording Y our S tation Name (V oice T itle) - see belo w Setting/Changing Y our St ation Password V arious o ptions and se lections availabl e [...]

Customizing Your Phone 3 - 9 Chapter 3 : Using the 8-Button Digita l Phone SBX IP 320 Phone User Guide Record Y our St ation Greeting Y ou can record the greeting that you r call ers will he re if they reach yo ur voice mail because your phone is busy or becau se you are away . Note: This feature applies to in-skin voice mail (VMIB) systems only . [...]

3 - 10 Using Phone Features and Functions Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Using Phone Features and Funct ions Call Wait (Camp-On) Camp-On allows you to set your phone to auto matically call back a station that is busy . Af ter receiving st ation busy tone: 1. Press 6 . - A Camp-on tone soun ds. When the other[...]

Using Phone Features and Functions 3 - 11 Chapter 3 : Using the 8-Button Digita l Phone SBX IP 320 Phone User Guide PickUp Extension Y ou can pick up a call ringing on a specific extension in your area. T o Pick Up an Inco ming Ca ll on a Specific Extens ion: 1. Lift your handset or press SPEAKER . 2. Press 7. 3. Enter the extension number of the r[...]

3 - 12 Using Phone Features and Functions Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide S peed Dial Numbers S peed Dials can be pro grammed to dial directly to anoth er person’s phone number (for external calls) or extensi on (for internal calls. Y our System Administrator may have speed dial numbers programmed for use b[...]

Using Phone Features and Functions 3 - 13 Chapter 3 : Using the 8-Button Digita l Phone SBX IP 320 Phone User Guide User Programming There are several items which can be pr ogrammed for your specific station. Review the Menu map shown in Appendix A for the location of each feature and its options. T o Acces s and Navigate In User Programmi ng From [...]

3 - 14 Using Phone Features and Functions Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide V oice Mail When you have a new voice mail message , you r Message W ait Lamp (see pag e “Message W aiting and Call Back Indicator Lights” on p age 3-4 ) wil l be lit. Hint: Also see “Customizing Y our Phone” on page 3-8 for inf[...]

SBX IP 320 Phone User Guide Chapter 4 Using a Single Line T elephone (SL T) This chapter describ es the features ava ilable on a Sin gle Line T elephone (SL T) when used on the SBX phone system. Included in this chapte r: • Using the Basics - see page 4-2 • Customizing Y our Phone - see page 4-4 • Using Features and Functio ns - see page 4-8[...]

4 - 2 Using the Basics Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide Using the Basics The following proce dures provide you with the basic information you need to make, answer , and transfer calls, as wel l as put cal ls on hold . Y ou’ll al so find out how to use the Message Wait feature. Note: It is recommended tha[...]

Using the Basics 4 - 3 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Using Hold Place an External Call on Hold While connected to an exte rnal call : 1. Press the hook-switch . 2. Dial 560. Retrieve a Held Out side Call 1. Lift handset. 2. Dial 8 # and CO line number (01 -12). OR If you don’t rememb er the held CO num[...]

4 - 4 Customizing Your Phone Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide Message W aiting 1. Lift the handset. 2. Dial the target extension number . 3. Press the hook-switch . 4. Dial 556. 5. Hang up. Customizing Y our Phone Programming Y our St ation Name Y ou can designate a "name" for yo ur station. This[...]

Customizing Your Phone 4 - 5 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Extension Number Prom pt 1. Lift the handset. 2. Dial 563. Af ter the confirma tion tone soun ds: 3. Enter 63. - The extension nu mb er prompt plays: "This extensi on is XXXX." . Extension S t atus Prompt 1. Lift the handset. 2. Dial 56[...]

4 - 6 Customizing Your Phone Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide Recording a Paging Mes sage This allows a caller to page you if th ey reach yo ur voice mail. Y our message will instruct them as to how to send a page to you. Contact your Syste m Administrator for more information. 1. Lift the handset. 2. Dial[...]

Customizing Your Phone 4 - 7 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Setting Pre-selected Messages Y ou can set a message on your display that will appea r on the display of any other station within your system. Note: Contact your System Administ rator for more information. Set a Message 1. Lift the handset. 2. En[...]

4 - 8 Using Features and Functions Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide Using Features and Functions Account Codes An account code is used to ide ntify ou tgoing (external) call s for accountin g and billing purposes. Account code are used fo r each station so that yo ur company can identify and bill (where ap[...]

Using Features and Functions 4 - 9 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Call W aiting If you are on a call, you may get an alert that another caller is trying to reach you. If Call W aiting is enabled on your phone, you will hear a sh ort tone during a conversation to indicate another ca ll is waiting: When you[...]

4 - 10 Using Features and Functions Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide Do Not Disturb (DND) Setting DND 1. Lift the handset. 2. Dial 553. 3. Hang up. Cancel Do Not Disturb 1. Lift the handset. 2. Dial 559. 3. Hang up. Forward Use Forward to redirect your ca lls to another extensio n or phone n umber . Overvi[...]

Using Features and Functions 4 - 11 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide When Enteri ng an OFF-NET Destinat ion: • Enter a telephone numb er and include access and area codes wh ere applicable. • Enter a station (000 to 0 99) or system (2000 to 2499) s pee d bin number . Selecting a Forward T ype Af ter you[...]

4 - 12 Using Features and Functions Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide 3 = NO ANS FORW ARD Have your calls forwarded to another destin ation when there is no answer at your phone. Press 3 for NO ANS FORW ARD, then enter the destination exte nsion. 4 = BUSY/NO ANS FORW A RD. Have your calls forwarded to a not[...]

Using Features and Functions 4 - 13 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide # = FOR W ARD TO VOICE MAIL This setting allows you to have your call s forwarded d irectly to your own voice mailbox. Af ter you have selected any call forward types 1or 2 as describe d above : 5. Press # to forward your calls to yo ur vo[...]

4 - 14 Using Features and Functions Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide PickUp Extension Y ou can pick up a call ringing on a specific extension in your area. T o Pick Up an Incoming Call on a Specific Extension: 1. Lift your handset. 2. Press 7. 3. Enter the extension number of the ringing station to be auto[...]

Using Features and Functions 4 - 15 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Paging Pages must be made using the handset. Note: Y our station may or may not allow you to page (either internal or external zone paging). Howeve r , even if you canno t initiate a page from your station you may still answer a Meet-Me Pa[...]

4 - 16 Using Features and Functions Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide 543 or 549 = All Call (or System) Page Y ou can send a page to every station within the p hone system, or to all zones including internal and external . Dial 543 to page all internal zones. OR Dial 549 to page all zones (both internal and[...]

Using Features and Functions 4 - 17 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Returning Call to Host System If the SBX IP 320 is connected to another system, you can use this feature to transfer a call to an ex tension on the other system. 1. While connected to an extension cal l: 2. Press the hook-switch . 3. Dial [...]

4 - 18 Using Features and Functions Chapter 4: Using a Single Line Telepho ne (SLT) SBX IP 320 Phone User Guide S t ation S peed Dial Numbers S peed Dials can be pro grammed to dial directly to anoth er person’s phone number (for external calls) or extensi on (for intern al call s). Y our System Administrator may have speed dial numbers programme[...]

Using Features and Functions 4 - 19 Chapter 4: Using a Single Line Telephone (SLT) SBX IP 320 Phone User Guide V oi ce Mail Checking V oice Mail Messages Note: Contact your System Administrator for additional V o ice Mail information. 1. Lift the handset. 2. Dial 557. When you hear the message number pr ompt and the first voice message: T o Delete [...]

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SBX IP 320 Phone User Guide Appendix A User Programming Map Using the Map The following listing is a map of the programming options available on you r phone. Note: This map a pplies to bo th the 24-Button and 8-Button phones. 1. Press T RANS/PGM to access the main menu . 2. Use the V olume down and up bu ttons to scro ll through the menu items. NOT[...]

A - 2U s i n g t h e M a p Appendix A: U ser Program ming Map SBX IP 320 Phone User Guide Map [1] R ing [1] Station Ring T ype - dial (1-4) [2] Answer Mod e - dial (1-3); HTP [3] SMS Msg Display [4] Enbloc k Mode - dial 1, ON; dial 0, OFF * [5] SMS / Notice Display - (Invalid) [6] Scroll Speed - (Invalid) [7] Ear-Mic Headset - dial 1, ON; dial 0, O[...]

Using the Map A - 3 Appendix A: User Programming Map SBX IP 320 Phone User Guide [5] Mes sage [1] Set P res elected Msg - en ter Msg numb er [2] Set Custom Msg - enter Msg 00 (see “Entering Characters for Display Entries” on page 2-20 ) [6] Announcement [1] Rec User Greeting [2] List en Time / Da te [3] List en Station Number [4] Listen Station[...]

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SBX IP 320 Phone User Guide Index Phone Features 8-Button Digit al Phones 911 featur e 1- 5 Call W ait 3 -10 Callback light 3-4 Camp-On 3-10 Connecting 1-4 Display (LCD) 3-3, 3-4 End calls 2-13 External calls 3-6 Fixed buttons 3-5 Flexible (flex) buttons 3-3, 3-5, 3-10 Handset 3-3 Headphone jack 3-3 Help 1-3 Hold/Save button 3-3 Internal calls 3-6 [...]

IND - 2 24-Button Digital Phones Index: Phone Features SBX IP 320 Phone User Guide Last number redial 2-55 LCD 2-3, 2-4 Leave a message 2-47 Lights call back 2-10 message wait 2-10 Lost calls 2-35 Mailb ox bu tt ons 2-65 Making calls 2-12 Messages 2-10, 2-26 , 2-29 Mic (ea r-mic) 2-16 Microphone (MIC) 2-3 Monitor calls 2-47 MSG 2- 47 Mute 2- 48 Nav[...]

Single Line Telephone (SLT) IND - 3 Index: Phone Features SBX IP 320 Phone User Guide Single Line T elephone (SL T) 911 Fe ature 1-5 Account Codes 4-8 Alarm (off-hook) 4-14 Authorization codes 4-8 Call waiting 4-9 Camp-On 4-9 Codes account 4-8 authorization 4-8 Conference 4-9 Connecting 1-4 Customize 4-4 DND (Do Not Disturb) 4-10 Follow-me forward [...]

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