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TROY Group TROY200 Series manual

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Table of contents for the manual

  • Page 1

    TROY200 Series Print Servers Ethernet and Wireless Models Installation and User’s Guide Part Number 40181-120 Revision A[...]

  • Page 2

    Notice TROY GROUP, INC. SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABIL ITY AND FITNESS OF THIS PRODUCT FOR A PARTICULAR PURPOSE. TROY shall not be liable for any errors contained in this manual or for any damages resultin g from loss of use, data, profits, or any incident al or consequential damages arising from th e use of TROY prod[...]

  • Page 3

    User’s Guide Document #40181-120 Rev. A i TABLE OF CONTENTS Section 1 – Product Overview Introduction ............................................................................................................................ 1-1 Package Contents ..................................................................................................[...]

  • Page 4

    User’s Guide Document #40181-120 Rev. A ii Appendix A – Safety and Regulatory Notices Information for United States Users ..................................................................................... A-1 Declaration of Conformity (FCC) ......................................................................................... A-2 Informat[...]

  • Page 5

    User’s Guide Document #40181-120 Rev. A 1-1 Section 1 – Product Overview Introduction TROY200 Series Print Servers allow y ou to share a printer equipped with a USB or parallel port on a wired or wireless network. The print server supports and automatically senses both 100baseTX Fast Ethernet and 10baseT Ethernet network connections, and the wi[...]

  • Page 6

    User’s Guide Document #40181-120 Rev. A 1-2 About This User’s Guide This User’s Guide contains information on system requirements, basic troubleshooting, and instructions on the following:  Installing the print server hardware  Configuring the print server for use on your network  Windows print queue configuration  Macintosh print[...]

  • Page 7

    User’s Guide Document #40181-120 Rev. A 1-3 Wireless Print Server Requirements To print using a wireless print server, you will need an 802.11a, 802.11b, or 802.11g wireless network consisting of either of the following:  An 802.11a, 802.11b, or 802.11g wireless-enabled PC or Macintosh printing straight to the printer (Ad-Hoc or Peer-to-Peer M[...]

  • Page 8

    User’s Guide Document #40181-120 Rev. A 1-4 Print Server Components The print server includes the following components. Detailed descriptions of these components are provided below:  Power connector – The power supply cable plugs into this connector.  Test button – Pressing this button for less than three seconds will print a test page [...]

  • Page 9

    User’s Guide Document #40181-120 Rev. A 1-5 LED Indicators The front edge of the print server provides five Green/Orange LEDs (Light Emitting Diode) indicators for easy monitoring. The following table defines the function of each LED. Label Color State Status OFF The device is not receiving power Green ON The device is ready P OWER G REEN Green B[...]

  • Page 10

    User’s Guide Document #40181-120 Rev. A 1-6 Pushbutton Functions The front edge of the print server provides a momentary pushbutton that can be used to print a test/configuration page or reset th e device to factory default settings. Action Function Press pushbutton for > 1/8 second but < 5 seconds Prints a test/configuration page on each c[...]

  • Page 11

    User’s Guide Document #40181-120 Rev. A 2-1 Section 2 – Hardware Installation Before You Begin Before installing the print server, make sure you have installed and set up your printer as described in the documentation that came with the printer and that y our printer functions prope rly. TROY200 Series Print Servers support a parallel and/or US[...]

  • Page 12

    User’s Guide Document #40181-120 Rev. A 2-2 3. Connect the print server to your printer(s) using th e USB and/or parallel port of y our printer. For a USB connection, use a standard USB A (print server side) to B (printer side) cable. For a parallel connection, use an IEEE 1284-compliant parallel printer cable. 4. Plug the print server power supp[...]

  • Page 13

    User’s Guide Document #40181-120 Rev. A 2-3 Verifying the Connection to the Printer 1. Verify that both the print server and the printer are powered on and ready, and that a USB or parallel printer cable is properly connected be tween the print server and printer. 2. Print a test page by pressing the Test button once. If the connection is good, a[...]

  • Page 14

    User’s Guide Document #40181-120 Rev. A 3-1 Section 3 – Configuration and Management Configuration Options TROY200 Series Print Servers (wired and wireless models ) can be configured using a variety of options, some of which do not require any so ftware installation on the host PC. The print server can be configured and managed via an Ethernet [...]

  • Page 15

    User’s Guide Document #40181-120 Rev. A 3-2 HP Web JetAdmin Utility  a web browser-based HP utility (e.g., Internet Explorer or Mozilla).  can be downloaded from the HP web site http://www.hp.com . Configuration Console  a command-line-oriented console.  contains advanced features not available th rough ExtendView or the Web Browser I[...]

  • Page 16

    User’s Guide Document #40181-120 Rev. A 3-3 Configuring the Print Server via an Ethernet Connection For Microsoft Windows operating systems, the TROY ExtendView Utility (provided on the TROY200 Series Print Server Installation CD) is the recommended m ethod of configuring one or m ore print servers on your network. Once the print server obtains a[...]

  • Page 17

    User’s Guide Document #40181-120 Rev. A 3-4 U SING THE W EB B ROWSER I NTERFACE TO C ONFIGURE TH E P RINT S ERVER (N ON -W INDOWS SYSTEMS ) : To configure the print server using non-Windows operati ng systems (e.g., Unix systems), a standard web browser (e.g., Microsoft Internet Explorer or Net scape Navigator) can be used to access the print ser[...]

  • Page 18

    User’s Guide Document #40181-120 Rev. A 3-5 U SING A THE I NTERNAL C OMMAND C ONSOLE TO C ONFIGURE TH E P RINT S ERVER : The command console can be accessed using a Telnet conn ection via an Ethernet connection. To use a Telnet connection, follow these steps: 1. Ensure the print server is connected via an Ethernet cable to the host computer. 2. F[...]

  • Page 19

    User’s Guide Document #40181-120 Rev. A 3-6 Windows Print Queue Configuration TROY recommends using the ExtendNet Connect for TCP/IP software for Windows printer port configuration (provided on the TROY200 Series Print Server Installation CD). TROY200 Series Print Servers are also compatible with Windows standard TCP/IP port and LPR ports. If y o[...]

  • Page 20

    User’s Guide Document #40181-120 Rev. A 3-7 Macintosh Print Queue Configuration TROY200 Series Print Servers support the AppleTal k protocol running over Ethernet (also known as EtherTalk). This capability allows Macintosh computers to print jobs to a printer simultaneously with jobs from Windows, UNIX, NetWare, and other computers. TROY print se[...]

  • Page 21

    User’s Guide Document #40181-120 Rev. A 3-8 M ACINTOSH C ONFIGURATION (OS 10. X ) 1. If you have not done so already, set the name of your computer by going to the Applications folder*, selecting System Preferences , and then Sharing . Type in the computer name in the Network Identity section (you can also set the IP address here if you want). 2.[...]

  • Page 22

    User’s Guide Document #40181-120 Rev. A 4-1 Section 4 – Troubleshooting Introduction This section describes procedures for troubleshooting problems you may encounter with the TROY print server, and is divided into the following sections:  Installation Problems  Intermittent Problems  Protocol-Specific Troubleshooting If you have follow[...]

  • Page 23

    User’s Guide Document #40181-120 Rev. A 4-2 If the self-test page prints successfully but you cannot prin t a job or y ou get distorted printouts, make sure the printer is set for the correct Page Descripti on Language. Most new printers support AUTO mode, which means that they will automatically switch betw een PCL and PostScript. However, older[...]

  • Page 24

    User’s Guide Document #40181-120 Rev. A 4-3 Troubleshooting Network Configuration Problems  If you are using TCP/IP, make sure that your computer and the print server are on the same IP segment or can reach each other with a PING comm and from the host. The IP address you assign to the print server must be on the same logical network as your h[...]

  • Page 25

    User’s Guide Document #40181-120 Rev. A 4-4 Troubleshooting Wireless Configuration Problems  Make sure your computer’s wireless adapter a nd/or access point is configured properly and note the settings, paying special attention to the wireless mode, SSID or network name, WEP or security, and IP address settings so you can configure y our pri[...]

  • Page 26

    User’s Guide Document #40181-120 Rev. A 5-1 Section 5 – Where to Get Help Obtaining Technical Assistance TROY technical support is available to assist you with any questions concerning the setup, operation, or maintenance of your TROY200 Series Print Server. Worldwide Web Support Located at http://www.troygroup.com/wireless , the TROY web site [...]

  • Page 27

    User’s Guide Document #40181-120 Rev. A 5-2 Returning Products If you need to return a TROY product for any reason (failu res, incorrect shipments, etc.), follow the steps below: 1. Contact the TROY Technical Support group at (304) 232-0899 to request a Return Goods Authorization (RGA) number (for North and Sout h Am erican customers), or call +4[...]

  • Page 28

    User’s Guide Document #40181-120 Rev. A A-1 Appendix A – Safety and Regulatory Notices Information for United States Users This equipment has been tested and found to comp ly within the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interferenc[...]

  • Page 29

    User’s Guide Document #40181-120 Rev. A A-2 Declaration of Conformity (FCC) According to 47CFR, Part 2 and 15 for Class B Persona l Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: TROY GROUP, INC. Located at: 2331 South Pullman Street Santa Ana, CA USA Declare under sole responsibility tha[...]

  • Page 30

    User’s Guide Document #40181-120 Rev. A A-3 Information for European Users The print server and its built-in 802.11a, 802.11b, and 802.11g wireless technology is in compliance with the Class B Information Technology Equipment requireme nts and other relevant provisions of European Directive 1999/5/EC. The limits for Class B equipm ent we re deriv[...]

  • Page 31

    User’s Guide Document #40181-120 Rev. A B-1 Appendix B – Updating Firmware Loading New Firmware (Using the TCP/IP Update Utility) The TROY print server’s internal firmware can be easily updated as updates become available from TROY. Please visit the TROY web site for more info rmation on how to download the latest firmware updates at http://w[...]

  • Page 32

    User’s Guide Document #40181-120 Rev. A B-2 3. Verify that the file(s) are correct, and then click on OK . The utility will start searching for qualified print servers present on the network. 4. When the search process is complete, click on OK to continue. A list of discovered devices will be displayed.[...]

  • Page 33

    User’s Guide Document #40181-120 Rev. A B-3 5. Select the desired print server to be upgraded, click on the green icon, or click on UPDATE Æ START . The firmware update process will begin automatically as soon as the print server is ready. 6. When the print server is ready , the firmware upgr ade will begin. The IP address of the print server as[...]

  • Page 34

    User’s Guide Document #40181-120 Rev. A B-4 7. The update log will be displayed when the update process is finished. Click on Close to continue. Loading New Firmware (Macintosh OS-X) 1. If you are using the Macintosh OS-X operating syst em, download the firmware file to your desktop. 2. Go to the terminal comm and prompt and type cd desktop . 3. [...]