Toshiba DK 280 manual

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Table of contents for the manual

  • Page 1

    Telecommunication Systems Division Digital Business Telephone System Release 3 Liquid Crystal Display Digital Telephone User Guide[...]

  • Page 2

    .‘..... Strata General End User Information The Strata Digital Business Telephone System is registered in accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations. Important Notice - Music-On-Hold In accordance with U.S. Copyright Law, a license may be required from the American Society of Compo[...]

  • Page 3

    . . . Contents Introduction Organization ..................................................................................................................................................... V Conventions .................................................................................................................................................[...]

  • Page 4

    ._ Chapter 2 - Feature Operation (continued) Voice Mail (VM) .................................................................................................................................... 27 Assign a Voice Mail Message Mailbox ............................................................................................... .28 Assign Voice Mail[...]

  • Page 5

    ( Figures 1 Sample Page.. ....................................................................................................................................... vii 2 20-button Digital Speakerphone with Liquid Crystal Display.. ............................................................... .2 3 Mode, Page, and Scroll Buttons .....................[...]

  • Page 6

    : ,:.: . . iv[...]

  • Page 7

    Introduction This guide is for users of the 2000-series LCD telephones (models DKT2010- SD, DKT2020-SD, and DKTI 020-SD), and 1 OOO-series LCD telephones. This guide only covers the LCD functions of the digital telephone. Use it with the Strata DK Digital Telephone User Guide. Organization This user guide is divided into the following chapters: n C[...]

  • Page 8

    Conventions Letters in [brackets] represent buttons which have Directory Numbers on them. For example: [DN] = any Directory Number button (also known as an Extension or Intercom Number). [PDN] = Primary Directory Number button (the Extension Number for your telephone). [PhDN] = Phantom Directory Number button (an additional Directory Number). Extra[...]

  • Page 9

    Chapter Titles - First Level Headings Action Text - Specific instructions on how to perform a procedure are numbered and entered in the left- hand column. Results or Details Explanations or details of the Action Text. Figure 1 Sample Page vii[...]

  • Page 10

    . . . VIII[...]

  • Page 11

    The Grand Tour provides a detailed overview of the visual and operational features of your Toshiba phone system. The Strata DK 2000-series Digital Liquid Crystal Display (LCD) telephone provides you with display information and feature prompting to make call handling more efficient. The LCD Feature Prompting with Soft Keys provides an easy way to a[...]

  • Page 12

    Handset Red/Green LED Indicators Dial Pad T Message Waiting Button and LED Indicator i&i i Speaker ON/OFF - Button and LED Indicator Last Number Redial Button - LCD Display - LCD Control/Soft Key Buttons - Flexible Feature Control Buttons I III - Microphone Location I I k Volume Up/Down Control Buttons Conference/Transfer Button I -Hold Button [...]

  • Page 13

    Liquid Crystal Display In its idle state, the 32-character Liquid Crystal Display (LCD) feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. In addition, a variety of information displays and fea[...]

  • Page 14

    .:- ._ Scroll: n Scrolls through message waiting numbers. n Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8. Note: If your telephone has the Soft Key feature turned on (Mode + 7 I), the Mode, Page, and Scroll functions are not active when the telephone is busy on a CO line or internal call. Mode, Page, and Scroll are o[...]

  • Page 15

    Account Codes: [iiYizLz] m*mn [-iiizzy] Urn. [EilOt] CLrn.E [iTiiz?j mx [iiYzxz-] D<_ LCD Function Overview IMPORTANT ! All Liquid Crystal Display (LCD) examples in this user guide are shown with soft keys turned OFF: If your telephone has soft keys turned ON, the displays may be different, but they will still allow you to follow the steps in th[...]

  • Page 16

    Automatic Number Identification (ANI) and Caller ID calls: ANI Example lF!iFzLl CN:7145876782 ANSWERED LINE 3 I HOLD LINE 3 1 ISEP 9 TUE 18:301 If your telephone has been programmed with ANI capability, you may: n Activate ANI and/or Caller ID display mode by pressing Mode + 6 1. (System default is ON.) n Deactivate ANI and/or Caller ID display mod[...]

  • Page 17

    CN:7145876782 ANSWERED LINE 3 Caller ID Example I MR. JONES LINE 3 RINGING Auto Busy Redial (ABR): I NO. 202 ABR SET I NO. NNN P583 3700 Automatic Callback (ACB): INNN ACB No’ NNNJ Wm.2 /,,,,,,l After the transferring station (station 201) hangs up. When you answer the transferred call. If you do not answer the transferred call within a programme[...]

  • Page 18

    When you receive an automatic callback for a CO Line, the seized line’s number Automatic line Selection: 1. [DN] i r- 2. CO Line USING 3. Dial Access Code /,,,,,I If your station automatically accesses a [PDN] when you go off-hook, the three character designation, “[NT” (Internal Dial Tone), displays to confirm this status. If your station au[...]

  • Page 19

    Call Forward for [DNsl: Call Forward for In the Call Forward examples: LLL = the calling [DN] PPP, TTT, VVV = the “Call-Forward-From” Directory Number. RRR, SSS, UUU = the “Call Forward Destination” Directory Number. NO. NNN CALL FORWARD TO This LCD display appears when you begin to set any type of call forward. CF-BN:PPP.RRR 1 RRR I After [...]

  • Page 20

    Caller ID Calls: See Automa tic Number ldentifica tion on page 6. Call Pickup: [-Y-ZZj [ti] aa, Calling Number-Internal: [ELLL] aws CO Line Identification: “CF-A” denotes Call Forward-All Calls from PPP to RRR. Press Scroll. “CF-8” denotes Call Forward-Busy from PPP to SSS. Press Scroll. “CF-NA” denotes Call Forward-No Answer from TTT t[...]

  • Page 21

    CO line Number: 1. 2. 3. 4. 5. 6. Incoming Call I NO. NNN LINE 10 RINGING 1 I NO. NNN CAMP-ON 4 1 When Call Is Answered Hold [::I;“,:‘::,‘:,:,,] m> Hold Recall Outgoing [,,,,,I -- CO Line Queuing (Callback) [LINE 3 AC!‘. ‘,,] Incoming CO call-the system station line number-displays if your station is programmed for incoming ringing on [...]

  • Page 22

    J : Date/Time: Dialed Number: 1. CO Line 2. Internal [DN] Dialed Number identification Service (DNIS) Calls: 1. Press Page to display date/time when talking on a Central Office (CO) line (Soft Keys must be off before the call is started). 2. The date/time is adjusted on a system-wide basis by the station located in port 00 (usually station 200). 3.[...]

  • Page 23

    TOSHIBA TSD LINE 3 CALLING For DNIS calls. I TOSHIBA TSD LN 3 CALL 201 1 When the call was forwarded to your station. When the call is transferred. I TOSHIBA TSD ANSWERED LINE 3 I When the call is answered. For calls that recall the transferring station Held call automatically recalls your station after a programmed period of time. Directory Number[...]

  • Page 24

    Elapsed Time: LCD Name/Number Display: 1. Idle Station 2. Called Station least Cost Routing (LCR): While you are making an outgoing Central Office (CO) line call, the call’s elapsed time is displayed. Elapsed time automatically replaces the dialed number on the display after a programmed period of time. (Timing begins when a Line button is presse[...]

  • Page 25

    Message Waiting: Message Waiting/Voice Mail: Off-hook Call Announce: [,,,,::I:::] nssl [,,,,::;:::I OKMOJ Overrides: 1. Busy Override [,.,,::;:::I mobw When you set message waiting at another station, the number of that station is displayed. When you hang up after setting Message Waiting at another station, a reminder is shown on the top row of you[...]

  • Page 26

    : 2. Executive Override I NO. NNN MMM EXEC OVRD I NO. MMM NNN EXEC OVRD 3. Do Not Disturb (DND) Override NO. NNN MMM DND OVR 4. Privacy Override Recalling Station: [mj au-a Your LCD telephone displays the number of a station (MMM) initiating executive override when you are on the telephone. The number will remain displayed until override is disconn[...]

  • Page 27

    Speed Dial Memo: *ll TOSHIBA 7145833700 Toll Restriction and Traveling Class Override Codes: G] El,,* Two-CO Line Calls: 1. Tandem [JA;“:;‘~:,“:lr:,j EljlY 2. Conference NO. NNN CONF LINE N1 N2 1 When using Speed Dial Memo (Mode + 8 + the speed dial number), the name and number are displayed. Press Page to display more. TOSHIBA is the memo (u[...]

  • Page 28

    18[...]

  • Page 29

    Feature Operation . To Set the Date: 1. Place handset on-hook. 2. Press a [DN] + # 6 5 1. 3. Enter the date. 4. Press Redial. 5. Press Spkr. To Set the Time: 1. Place handset on-hook. 2. Press a [DN] + # 6 5 2. 3. Enter the time. 4. Press Redial. 5. Press Spkr. This chapter provides instructions for LCD telephone features. Consult the Strata DK280 [...]

  • Page 30

    To Set the Day: 1. Place handset on-hook. 2. Press a [DN] + #653. 3. Enter the day (see codes on the right). 4. Press Redial. 5. Press Spkr. In the following examples, NNN = Directory Number which is being forwarded. MMM = the forward-to number. Call Forward Displays: 1. Call Forward-All Calls 2. Call Forward-Busy CF-B :NNN-MMM JAN 26 TUE 01:43 I I[...]

  • Page 31

    3. Call Forward-No Answer 4. Call Forward-Busy/No Answer CF-BN:NNN-MMM JAN 26 TUE 01:43 5. Call Forward-Fixed 6. Call Forward-External [::iE:: TUE Bl:43] :‘*,,I Call Forward-No Answer All calls to your station when set with this feature will forward to a selected station if you fail to answer within a time that you designate. Call Forward-Busy/No[...]

  • Page 32

    Call Forwarding a Primary or Phantom Directory Number: 1. Press the [PDN] or [PhDN] that you want to Call Forward. [iii5ZF-] 1,;,,, 2. Enter a Call Forward Access Code (# 6 0 I- # 6 0 4). [pTTGGGE] mm.* 3. Dial the number to which calls will forward. 4. Press Speed Dial and then Spkr. Call Forwarding a Primary and/or Phantom Directory Number Your t[...]

  • Page 33

    To Cancel a Call Forward: 1. Press the [PDN] or [PhDN] you want to cancel Call Forwarding on. 2. Dial # 6 0 1. 3. Press Spkr. You will hear a steady dial tone and see a steady LED light. The dial tone will go silent, and the LED will flash intermittently. The LED will go off. Call forwarding for the selected [PDN] or [PhDN] is now canceled. To Park[...]

  • Page 34

    Table 1 Paging Group and Zone Codes Paging Group Codes Paging Zone Codes # 3 1 l-Group A # 3 15-Group E # 3 5-Zone A # 3 12-Group B # 3 1 6-Group F # 3 6-Zone B # 3 I E-Group C # 3 17-Group G # 3 7-Zone C # 3 14-Group D # 3 1 &-Group H # 3 &-Zone D Enter code # 3 0 to page stations assigned to the All Call Page group. Enter code # 3 9 to pa[...]

  • Page 35

    TO Display Parked Calls: 1. Press Mode. [MOOE NO. ] r. .i 2. Press 6 4. ILN NN ORBIT XXX 1 3. Press Scroll to monitor the next parked call. 4. Press Scroll to monitor the next parked call. [LN 8 ORBIT 901t DID723 Park Orbit list Display This feature enables you to monitor (view) the calls that are parked at your station. If your telephone has an Or[...]

  • Page 36

    2. Press Scroll to view the saved information on the LCD display. n Press # to delete information on the LCD display. n Press * to go back to previous LCD screen. If your telephone is equipped with a Lost Call Auto Dial button, you may auto dial a saved number by performing any of the following: H Enter Class/AN1 Information display Mode + 6 2, and[...]

  • Page 37

    4. To answer the Msg LED indication from the called station, press the flashing Msg button. 5. To clear the Msg LED that you set on some other telephone’s [DN] from the [DN] that sent the Message Waiting signal, press the [DN] button, dial the Directory Number that you set the MW signal on and press Msg twice (or 7 7). 6. To clear the Msg LED fro[...]

  • Page 38

    :- Assigning a mailbox to store messages: 1. Press a [DN]. 2. Press # 6 5 6. I 656 ID CODE SET . 1 Assign a Voice Mail Message Mailbox Press the [DN] that you want to assign a mailbox number. When you assign a mailbox for a [DN], calls to that [DN] will be able to forward directly to the [DN]‘s voice mailbox on the Toshiba voice mail system. 3. D[...]

  • Page 39

    To Clear All Digits: 1. Press a [DN]. 2. Dial # 6 5 6 or #657. 3. Press Redial. To Display Busy Field Status: 1. Press Mode. [no] m111 Press 1. 2. 3. Enter the first 1 or 2 digits of a [DN]. Press #. I 4. Press Page to rotate Busy Field groups. To Exit Any Mode: 1. Press Mode. 2. Press 0. :_; : : Busy Field Display Your telephone must be idle to us[...]

  • Page 40

    .: .~ .:.. . . . . 30[...]

  • Page 41

    Soft Key Operation 3, ro .’ The Soft Key feature provides a quick and easy way to access frequently-used features. If the Soft Key feature is activated at your station, abbreviated feature prompts will appear on the LCD above the Mode, Page, and Scroll keys while you are on a call (or you are ringing another station or outside telephone number). [...]

  • Page 42

    Using Soft Keys to Make a Conference Call 1. While on an outside call with CO line (line 3 for this example) your LCD will display the following prompts: TALK ON LINE 3 TRNS CONF PGE Mode Page SCKJII 0 I I Note: Once the Soft Key prompts appear (in this case, the Soft Keys are TRNS, CONF, and PGE for Transfer, Conference, and Page), the buttons bel[...]

  • Page 43

    . . “.- -. 3. To transfer to a station, press the STA. Soft Key. LINE OR STATION? LINE STA. RTRN n Whenever the RTRN Soft Key appears, you can terminate the operation and return to the outside call by pressing the RTRN Soft Key. 4. Dial a station number when the following LCD appears: DIAL STATION NO. RTRN 5. After you dial the station number ([...]

  • Page 44

    6. After three seconds the user’s name (or number) is replaced with the following display and you can voice announce to station 203: ANNOUNCE TO 203 TRNS RING RTRN or, when in TONE mode the following is displayed: RINGING 203 MESG TALK RTRN W You could stop the called station voice announce and make station 203 ring by pressing the RING Soft Key.[...]

  • Page 45

    8. The LCD will appear as follows after you press the JOIN Soft Key in Step 5 and all parties will be conferenced. I LN3t203 EXIT CONF H “LN 3 + 203” indicates that you are in a Conference with CO line 3 and Station 203. n You can exit the Conference and the other parties will remain connected if you press the EXIT Soft Key. H You can add anoth[...]

  • Page 46

    EXEC-(Executive Override) Press to break into the conversation of a busy called station. ACB-Press to activate Automatic Callback after reaching a busy station, CO line, or CO Line group. ABR-Press to activate Automatic Busy Redial after dialing a busy outside telephone number. RLS-Press to disconnect a call and to return to the idle state. RTRN-Pr[...]

  • Page 47

    Soft Key Deactivation To deactivate Soft Keys at your station: 1. Make sure your telephone is idle. Do not lift the handset. Your telephone must be idle before you follow the steps on the left to activate or deactivate the Soft Key feature at your station. 2. Press the Mode key below the LCD. 3. Press 7 0. Once you deactivate the Soft Keys, the fea[...]

  • Page 48

    : : . .[...]

  • Page 49

    Messages and Memos To Store a Message in Memory: 1. Press LCD Msg Select - or - a rPDN1 + # 6 8. The LCD on your telephone can be used to send or receive messages to or from other LCD telephone users. It can also display the names/numbers of the person calling your telephone or the name of the person you are calling. Names and memos can also be set[...]

  • Page 50

    :- To Record a Message: 1. Press the # button to access alpha characters. Refer to Figure 4 for an explanation of the dial pad buttons. 2. Press * or 1 to move the cursor (-) to the desired position (the left edge of the display for a new message, or two spaces to the right of the preprogrammed message to add information). 3. Press the button that [...]

  • Page 51

    .:- 5. The following special characters are set by pressing 1 and then pressing 0 to step through the available characters: Q, Z, :, -, +, /. Preprogramming System Messages /. . . ,,. : : 1: .,.. System messages can only be programmed or permanently changed at port 000, station number (usually 200). Five preprogrammed messages are automatically sto[...]

  • Page 52

    . . .~. ::: . . To Create an LCD Message for Phones that Call Yours: 1. Press the LCD Msg Select - or - press a [PDN] + # 6 8). [iLiZ--] W>.‘> 2. Dial the number of the message you want. 3. Press LCD Msg Select - or - Spkr. To Cancel a Message that Has Been Set at Your Station: l Press LCD Msg Select. - or - 1. Press a [PDN] + # 6 8. 2. Pre[...]

  • Page 53

    Setting/Changing Calling Station Messages You can set a completely new, personalized message by overwriting any of the existing preprogrammed messages. To do this, simply call up one of the messages as explained previously. When the cursor appears to the right of the message, shift it to the left margin and write your new message over the preprogra[...]

  • Page 54

    :I 3. Press Spkr. To Clear Name/Number Display: 1. Press a [DN] + #620. 2. Press Spkr. During clear: After clear: To Erase Name/Number Information: 1. Press a [DN] + #621. 2. Press 1 in the alpha mode to enter blanks. 3. Press Spkr. The new information is stored and will appear on the top line of the display. For example, if you entered “TOSHIBA [...]

  • Page 55

    To Enter Name/Number Information for Other Stations/Devices 1. Turn off Soft Keys by pressing Mode + 7 0, when your telephone is idle. 2. Press a [DN] + #6Zl. r”““““l EIOlj 3. Press Page. G] EmI- 4. Dial the [PDN] of the station for which the name/number information is to be recorded. [iiixz-] o.aiy 5. Press Page. lystn mm-s> 6. Enter [...]

  • Page 56

    8. Repeat Steps 2 m 7 to enter more names/numbers. 9. To turn Soft Keys on again, press Mode + 7 1 when your telephone is idle. Notes: 1. To erase the name/number information of another station from station 200, repeat Steps I - 6 above and enter blanks in Step 5. Blanks are entered by pressing 1 in the alpha mode. 2. Station NNN may set and clear [...]

  • Page 57

    :- : 4. Enter the name or memo (refer to Recording a Message for method). 5. Press Mode. 6. Enter the desired telephone number (16 digits maximum). 7. Press Redial to record data in memory. To Dial a Speed Dial Number: 1. 2. 3. 4. 5. Press Mode when telephone is idle. Dial 8 NN or NNN. Press Page to scan the directory for the appropriate number/mem[...]

  • Page 58

    . . . . . -.- ‘_ :: :. To Check a Speed Dial Number: 1. Press Mode + 8 when telephone is idle. 2. Dial a two-digit speed dial number. 3. Press Page to scan the directory for the appropriate number/memo. Note: The station must be enabled via system programming for LCD message memory Personal speed dial number (10 * 49) or system number (600 N 699)[...]

  • Page 59

    To Set a Called Station Message: 1. Press MODE + 7 0 to ensure that Soft Keys are off. 2. Dial the station Directory Number (station does not answer or is busy). 3. Press Mode. 4. Press 4. 5. Enter the desired message number. 6. Press Msg. 7. Press Spkr or hang up to release. Message Sending The Alphanumeric Messaging feature on your LCD digital te[...]

  • Page 60

    To Receive a Called Station Message: ) Press the Msg button. To Set a “Called Station” Message for Another Station or Group of Stations: 1. Press Mode. 2. Press 9 4. 3. Dial the “destination” Directory Number (or enter # 3 Ofor all stations, or # 3 1 - # 3 8 for groups). 4. Press Page. 5. Dial the “originating” [PDN]. 6. Press Page. 7. [...]

  • Page 61

    : :. . To Set a Calling Station Message for Another Station: I. Press Mode when your telephone is idle. 2. Press 9 5. 3. Dial the destination [PDN]. 4. Press Page. 5. Enter the desired message number. 6. Press Page. 7. Press Mode. 8. Press 0. To Send a Message to a Busy Station: 1. Call the desired station 2. Press Mode. 3. Press 2. 4. Enter the de[...]

  • Page 62

    5. Press Page. To Return a Busy Station Message: 1. Press Mode. 2. Press 2. 3. Enter the desired message number. 4. Press Page. The LCD displays “MSG SEND”. The destination station beeps four times and the message is displayed for 30 seconds, or until the originating station hangs up. Return a Busy Station Message You can return a Busy Station [...]

  • Page 63

    Index 20-button digital speakerphone with liquid crystal display, 2 A account codes, 5 alphanumeric messages, 8 ANI, 4, 6, 12,25-26 auto dial lost calls, 25 auto busy redial, 7 automatic callback, 7-8, 36 automatic line selection, 8 B busy field, 3-4, 8, 29 busy lamp field, 1, 29 busy override, 15, 35 busy station messaging, 4, 5 return a busy stat[...]

  • Page 64

    called station messaging, 4, 49-50 group called station messaging, 50 remote calling station messaging, 4, 51 return a busy station message, 52 message waiting, 4, 15, 22, 26-27,35 messages and memos, 39-52 adding to preprogrammed message, 41 calling station messaging, 4, 42,51 canceling a calling station message, 42 group called station, 50 prepro[...]

  • Page 65

    TOSHIBA C. Toshiba America Information Systems, In-. Telecommunication Systems Division 9740 Irvine Boulevard, Irvine, CA 92718 Item Number: 4 0 1 6 1 10 D26-UG-DKTLCDR,a[...]