Tektronix PHASER 780 manual

-1 ® www .tek.com/Color_Print ers/ P H A S E R ® 7 8 0 C O L O R LA SER PRIN TER User Guide[...]

0 Contents Tektronix Supplies, Media, and Accessories and Options 1 Front Panel Display and Menus 4 Menu Map of Printer Settings 6 Media Types and Trays 7 Supported Page Sizes and Print Area 9 Loading Media Trays 11 Specialty Media 14 Print Settings 21 Print Quality Modes 22 TekColor Corrections 23 Consumables 24 Paper Jams 27 Troubleshooting 34 Fo[...]

1 T ektronix Supplies, Media, and Accessories and Options T o order supplies and accessories, contact y our local reseller or visit the T ektronix web site: www .tek.com/Color_Printers/supplies Supplies Description Order number T oner Cartridges Black 016-1678-00 Cyan 016-1679-00 Magenta 016-1680-00 Y ellow 016-1681-00 Fuser Roll Cartridge 016-1866[...]

2 Accessories and Options Description Or der number Universal P aper T ray B5 to T abloid Extra 436-0366-00 T ransparency T ray A/A4 436-0368-00 Lower T ray Assemb ly 3-tray unit: includes 2 universal trays and 1 transparency tray 436-0367-00 Printer Station Provides storage for trays and paper; positions printer at proper height ZCARTB SCSI Hard D[...]

3 Accessories and Options, continued Description Or der number Graphics Feature Set Adds to Standard model: 1200 dpi and continuous tone printing Ability to print media larger than T abloid 32 Mbytes RAM (for 96 Mbytes total) Z780FNG Plus Feature Set Adds to Standard model: 1200 dpi and continuous tone printing Ability to print media larger than T [...]

Front P anel Displa y and Menus ■ Gain access to printer settings (media size and type, tray , print resolution, etc.). ■ View the printer’ s operating status, for example, Ready, Printing . ■ Be alerted when to replace consumables, load paper , and clear jams. ■ Print diagnostic pages for troubleshooting. Key Power indicator Information [...]

5 Front P anel Settings and Defaults Generally , select most print settings and set defaults from your application. Changing the front panel settings may af fect the prints of other users. However , printing oversize or specialty media requir es using the front panel. The main user settings are TekColor Correction, Print Quality, and Printer Defaul[...]

6 Menu Map of Printer Settings Print this page of the main front panel settings, and keep it near the printer for refer ence. At the printer’ s front panel: 1 When the printer is warmed up, the front panel displays the following message: 2 Press Select ; the following message appears: 3 Press Menu ; the following message appears: 4 Press once to [...]

7 Media T ypes and T rays See page 9 for media dimensions. Universal P aper T ray standard Fits in tray slots 1 through 4 (slots 2–4 available in optional Lower T ray Assembly only). Laser Paper ■ A/Letter Legal B/T abloid T abloid Extra A3 A4 A5 B4 B5 ■ 250-sheet capacity ■ 75–105 g/m 2 (20–28 lb.) Nev er use inkjet paper ; it will cau[...]

8 Multi-Purpose T ray standard Laser Paper ■ Sizes up to and including T abloid Plus ■ 75–120 g/m 2 (20–32 lb.) T ektronix T ransparencies ■ A/Letter , A4 T abloid Extra T ektronix Glossy Coated P aper ■ A/Letter , A4 A3, B/T abloid, T abloid Extra ■ 148 g/m 2 (100 lb.) Laser Labels ■ A/Letter , A4 ■ Recommended Avery ™ Labels A[...]

9 Supported Page Sizes and Print Area Select Pa g e Size from the printer’ s front panel or your application’ s Print menu. Media/Pa g e Size Dimension T rays Paper ■ Letter (A) 8.5 x 11 in. Universal tray ■ Legal 8.5 x 14 in. Universal tray ■ T abloid (B) 11 x 17 in. Universal tray ■ T abloid Extra (Graphics or Plus feature set) 12 x 1[...]

10 Printable Area The maximum image area is 320 x 457 mm (12.6 x 18 in.); the guaranteed print quality area is 297 x 432 mm (11.7 x 17 in.). On T abloid Plus paper , the bottom margin is 25 mm (1 in.). If you are printing a full-bleed image , r un a test print to check the margins and print area. 3040-07 5 mm (0.2 in.) 5 mm (0.2 in.) Print Area Pri[...]

11 Loading Media T rays 1 Pull out the paper tray . 2 Squeeze and slide back the blue paper guides. 3 Press down to snap the metal plate into place. 4 Insert the paper; set it under the metal hook at the front right of the tray . 5 Set both back and side paper guides flush against the paper . 6 Push in the paper tray . Env elopes , labels, card st[...]

12 Loading the Universal P aper T ray Letterhead Capacity: 250 sheets ■ Load letterhead face down. Nev er use inkjet paper ; it will cause paper jams and damage the fuser . Use T ektronix paper f or best results. 1 2 3 4 5 6 7 3040-43 Large-Format Media Capacity: 250 sheets ■ Make sure that you set the blue guides flush against the paper . ■[...]

13 Loading the Optional T ransparency T ray T ektronix T ransparencies Capacity: 100 sheets 1 Look for the notch on the T ektronix transparencies. 2 Load A/A4 transparencies with the notch at the left rear of the tray . ■ The transparency tray holds only A/A4 media. Load T abloid Extra transparencies in the multi-purpose tray . See “T ransparen[...]

14 Specialty Media 1 Load specialty media in the multi-purpose tray (the external tray on the right side of the printer). 2 Set the paper guide toward the r ear of the tray . Extend the tray for large-format paper . 3 Insert the media face up. Load large-format media shor t edge first; load letter/A4 media long edge first. Readjust the paper guid[...]

15 T ransparencies 1 Look for the notch on T ektronix transparencies (A/A4, T abloid Extra). Load transparencies as follows: ■ Multi-purpose tray: with the notch opposite the leading edge, toward the rear of the printer ■ Optional transparency tra y (A/A4 only): with the notch at the left rear of the tray 2 If using the multi-purpose tray: a Th[...]

16 Letterhead 1 Load letterhead as follows: ■ Multi-purpose tray: face up, with the long edge inserted into the printer ■ Universal paper tra y: face down , with the short edge toward the r ear of the tray 2 If using the multi-purpose tray: a The front panel displays Multi-Purpose Tray Media Size and the curr ent default. Press until the correc[...]

17 En velopes 1 Set up envelopes according to the templates or pr ocedures in your application. 2 Insert envelopes in the multi-purpose tray with the long edge inserted into the printer and the side to be printed face up. The flap must be open. 3 At the printer’ s front panel: a The front panel displays Multi-Purpose Tray Media Size and the curr[...]

18 Labels Recommended Avery ™ labels: 1 Set up labels using the templates or procedur es in your application or the instructions included with the labels. If your application has a setting for Avery labels, use it as a template. 2 Load label sheets in the multi-purpose tray only . Insert them face up , long edge first. 3 At the printer’ s fron[...]

19 T ektr onix Image T ransfer Media 1 Make sure that your document size is set up as T abloid (11 x 17 in.). 2 Load the image transfer sheet into the multi-purpose tray with the short edge inser ted into the printer . Load with the blank side up. Inser t only one sheet at a time. 3 Adjust the paper guide. 4 At the printer’ s front panel: a W ait[...]

20 Other media Laser paper ■ Y ou can load regular plain paper in the multi-purpose tray . ■ The capacity is 150 sheets. Do not overload the tray . ■ When prompted by the printer’ s front panel, select the Media Size . Then select Paper as the Media Type . ■ From your application’ s Print menu, select Multi-Purpose Tr a y . T ektronix G[...]

21 Print Settings 1 Set up your document according to the pr ocedures for your application. See “Supported Page Sizes and Print Area” on page 9. 2 Load the paper or other media on which you want to print in the correct tray . See “Loading Media T rays” on page 11 and “Specialty Media” on page 14. 3 When printing from the multi-purpose t[...]

Print Quality Modes Set the print speed and resolution (dots per inch) thr ough one of these selections (print speeds are for A/A4 paper only; print speed may be affected by type and size of media, coverage, size of the sour ce file, and amount of printer memory): * Requires Graphics or Plus Featur e Set. Mode Resolution Speed Standard Monochr ome[...]

23 T ekColor ™ Color Corrections Select the color correction for your printing needs: Automatic ■ For general of fice printing. ■ Optimizes the color for differ ent types of elements on each page — text, photos, and graphics. Vivid Color ■ For transparencies and pr esentation graphics — bar and pie charts, spread sheets, organization c[...]

24 Consumables These are the r eplaceable components for the printer: 1 T oner car tridges (cyan, yellow , magenta, black) 2 Fuser roll cartridge 3 Imaging unit 4 W aste car tridge Detailed, illustrated replacement instructions are shipped with each component. 3 4 1 2 3040-12[...]

25 Consumables Life ■ The life of consumables depends on how and where the printer is used, the amount of color or toner coverage, the size and complexity of prints, and the type and quality of media used. ■ The Consumables Page provides information on consumables usage and remaining life. T o print this page, see page 34 for instructions. ■ [...]

Component Avera g e Yield A verage yields are based on 5% cov erage per toner , or 20% total, applied to the printab le area of letter/A4 laser paper . Doubling the cov erage, to 10% per toner , reduces the av erage yield by 50%; doubling to 20% cov erage reduces that yield by 50% and so on. T oner Cartridges 4,500 pages (black) 5,900 pages (cyan, [...]

27 P aper Jams When a jam occurs The front panel r epor ts Clear Jam at <Location> , and the location of the jam lights up on the printer icon. Press for information. Locate the indicated area on the printer to look for the jammed paper . T o reduce the frequency of media jams, use T ektronix media. Make sure that media is loaded properly in [...]

28 Front P anel Message: Clear Jam at A, B Solution 1: Jam at A 1 Grasp the handle under the multi-purpose tray , on the bottom right side of the printer . Open the drawer . 2 Lift the metal plate by the blue handle. 3 T urn the knob to the left to release the media. 4 Gently remove the jammed media. 12 3 4 3040-19 Paper Jams[...]

29 Front P anel Message: Clear Jam at A, B Solution 2: Jam at B 1 Grasp the handle under the multi-purpose tray , on the bottom right side of the printer . Open the drawer . 2 Gently pull the jammed media from under the drawer . 1 3040-20 2[...]

30 Front P anel Message: Clear Jam at A, B Solution 3: Jam in door of the optional Lower T ray Assembly 1 Open the right cover of the Lower T ray Assembly . 2 Gently remove the jammed paper and close the cover . 3 Pull out the paper tray from which the jam occurr ed. 4 Remove any misfed paper . Make sure that the paper is loaded correctly and that [...]

31 Front P anel Message: Clear Jam at C, D Solution 1: Jam at C 1 Open the fuser unit on the bottom left side of the printer . 2 Gently pull the jammed paper from under the fuser r oll cartridge. Caution! The fuser area ma y be hot! T o avoid personal injury , do not touch it. 3040-21 1 2[...]

32 Front P anel Message: Clear Jam at C, D Solution 2: Jam at D 1 Open the fuser unit on the bottom left side of the printer . 2 Grasp the fuser roll cartridge by the blue handle and lift it out. 3 Lift up the cover by the blue hook. 4 Gently remove the paper . Caution! The fuser area may be hot! T o avoid personal injury , do not touch it. T o avo[...]

33 Front P anel Message: Clear Jam at E 1 Open the cover on the top left of the printer . 2 Remove the paper and close the cover . 1 2 3040-23[...]

34 T roubleshooting Using the Help P ages The printer provides internal reports that you can print to help you determine the printer’ s configuration, diagnose print-quality problems, and monitor use of the printer . T o aid in troubleshooting, print the following pages: ■ Consumables P age ■ Usage Profile ■ Configuration P age ■ Servi[...]

35 Consumables P age Print this page for estimates of the following: ■ % Life Remaining gauges for toner cartridges, the fuser roll cartridge, and the imaging unit ■ A verage coverage per page for each toner ■ A verage toner coverage total per page for the imaging unit ■ Date installed Toner Black Magenta Cyan Yellow Your average coverage/p[...]

36 Usage Profile Provides in-depth information on printer usage: ■ Consumables used ■ T ray and media selections ■ Printer interventions ■ Analysis of usage rates For detailed inf ormation on the Usage Profile repor t, refer to the printer’ s CD-ROM or w eb site. Phaser ® 780 Color Printer Usage Profile 3040-25 109 A verage Coverage–[...]

37 Configuration P age Print this page to determine the following: ■ Printer name, ID, serial number ■ Feature set ■ Amount of memory ■ Network configuration ■ Current printer settings Print this page before contacting T ektronix customer suppor t, your reseller , or other technical assistance. Phaser ® 780 Color Printer Configuration [...]

38 T roubleshooting with PhaserLink ™ Software PhaserLink software is a printer management tool supplied with your printer . This software uses Internet technology to provide the following: ■ Print job status ■ Printer usage ■ Routine troubleshooting ■ Configuration of printer settings For detailed inf ormation on PhaserLink, refer to th[...]

39 General T roubleshooting Problem Probable cause Solution Prints curl. On some paper types, prints with uneven coverage may curl where coverage is heaviest. When making prints with heavy coverage, select Face Do wn as the Output Order at the printer’ s front panel or fr om your application’ s Print menu. Oversize media does not feed from the [...]

40 T roubleshooting Print Quality Pr oblems If you notice a problem with the quality of your prints, the probable solution is r eplacing one of the consumables. Keep in mind these general guidelines: ■ If the symptom appears in a single color: Replace the toner cartridg e. ■ If the symptom appears in all colors: Replace the imaging unit or the [...]

41 Print Quality Symptoms Symptom Service Print 1 Solutions One color has dark toner spots. ■ Run 20 prints. ■ Replace the toner cartridge. Make sure that you shake the new toner cartridge vigorously seven or eight times. ■ Print the Cyan and Magenta Calibration Pages from the Help Pages Service Prints menu. Then reprint your file. On A/A4 p[...]

Print Quality Symptoms, continued Symptom Service Print 1 Solutions Prints have light vertical bands. ■ Replace the imaging unit. A single dark vertical line appears in the same location on all pages. ■ Replace the imaging unit. A single white horizontal line appears in all prints. ■ Replace the imaging unit.[...]

43 Print Quality Symptoms, continued Symptom Service Print 1 Solutions Oil streaks appear , especially after the printer has been idle. ■ Make another print. ■ If using a hi-duty fuser roll cartridge and printing fewer than 250 prints per day , change to the standard fuser r oll. Edges of prints are wrinkled, with an area of ragged discoloratio[...]

44 For More Information Find detailed printer information in any of these locations. Printer CD-ROM T ektronix W eb Site ■ Advanced Features and T roubleshooting Manual ■ PhaserShare Networking Manual ■ Multimedia clips on using your printer ■ Consumables instructions ■ Setup Guide ■ Material Safety Data Sheets (MSDSs) ■ Printer drive[...]

45 Getting Help Online Services Supplies W orld Wide Web: www .tek.com/Color_Printers/ T ekSMART ™ Knowledge Base: www2.tek.com/merlin/tko T echnical support: www .tek.com/Color_Printers/support/colcare.html Current software: www .tek.com/Color_Printers/suppor t/software.html Anonymous ftp server: ftp.tek.com/Color_Printer s/ Subscribe to email u[...]

063-3040-01 V2[...]