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Symantec 10 manual

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Table of contents for the manual

  • Page 1

    User Guide[...]

  • Page 2

    Norton AntiVirus™ for Macintosh® User Guide The software describe d in this book is furnished under a license agreement and may be used only in accordance w ith the terms of the agreement. Documentation version 10.0 PN: 10405098 Copyright Notice Copyright © 2005 Symantec Corporation. All Rights Reserved. Any technical documentation that is made[...]

  • Page 3

    Symantec License and Warranty Norton AntiVirus™ for Macintosh® IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE. SYMANTEC CORPORATION AND/OR ITS SUBSIDIARIES (“SYMANTEC”) IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL, THE COMPANY, OR THE LEGAL ENTITY THAT WILL BE UTIL[...]

  • Page 4

    separately acquired the ri ght to obtain Content Updates. Symantec res erves the right to designate specified Conte nt Updates as requiring purchase of a separate subscri ption at any time and without notice to You; provided, however, that if You purch ase maintenance hereunder that includes part icular Content Updates on the date of purcha se, You[...]

  • Page 5

    documentation are license d to United States Government end users with only those right s as granted to all othe r end users, according to the terms and conditions contained in th is license agreement. Manufacturer is Symant ec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. 8. Export Regulation: Certain Symantec product s are subj ect[...]

  • Page 6

    [...]

  • Page 7

    Contents Chapter 1 Installation System requirements ................. .................... ................... . 9 Before installation ............................... ....................... ....... 10 Installing Norton AntiViru s .......... ................... ............... 11 After installation ................... ................... ..........[...]

  • Page 8

    Contents 8 How do I rescan files that have already been scanned? ................. ....................... ................... ..........34 Why can’t I update vi rus definitions using LiveUpdate? .................. .................... ................... ...... 35 Service and support solutions Index[...]

  • Page 9

    Installation 1 Before installing Norton AntiVirus, take a moment to review the system requirements. System requirements To use Norton AntiVirus, your computer must have one of the following supported Ma c OS X operating system versions installed. It must also meet the minimum hardware and memory requirements. 1 Macintosh OS X version 10.3, or later[...]

  • Page 10

    Installation Before installation 10 Before installation Before installing Norton AntiVirus, you should read the Read Me file for the lates t installation information. To install Norton AntiVirus, you must enter an Administrator name and passwor d. If you’re not sure if your account is an Admi nistrator account, see “Checking your login type” [...]

  • Page 11

    Installation Installing Norton AntiVirus 11 Installing Norton AntiVirus You can install Norton AntiVirus from the Norton AntiVirus for Macintosh CD, or from a file that you download. To install Norton An tiVirus for Macintosh 1 Do one of the following: 2 If you are installing from a CD, insert the Norton AntiVirus for Macintosh CD into the optical [...]

  • Page 12

    Installation After installation 12 10 Click Continue Installation to confirm th at you want to install Norton AntiVirus. 11 Choose whether or not you want to run LiveUpdate. LiveUpdate requires an In ternet connection. If you have an Internet connection, you should run LiveUpdate to ensure your software is up-to-date. 12 When installation is comple[...]

  • Page 13

    Installation After installation 13 Connecting to the Internet through America Online If you use America Online (AOL ) as your Internet service provider (I SP), you must connect to AOL before you go to the Symantec software regist ration page or view Late Breaking News. To connect to the Symant e c Web site through AOL 1 Log on to AOL. 2 On the AOL [...]

  • Page 14

    Installation For more information 14 8 On the register your software page, fill in the required personal information, and then click submit registration . A screen is displayed confirming that your registration inform atio n has been processed. Reading late-breaking news Norton AntiVirus creates a Late Breaking News link. This link lets you see the[...]

  • Page 15

    Installation For more information 15 1 Links to related topics app ear at the end of a topic. 1 Some topics includ e links that open the window in which you can begin the task described. Opening the User Guide PDF The User Guide is available in PDF format on the CD. To open the User Gui de 1 Insert the Norton AntiVirus for Macintosh CD into the CD-[...]

  • Page 16

    Installation For more information 16[...]

  • Page 17

    Feature summary 2 Norton AntiVirus provides a va riety of threat protection and quick access features th at help you ma intain the security of your computer. Virus and threat pr otection features Norton AntiVirus monitors yo ur computer for known and unknown viruses. A known virus is one that Norton AntiVirus can detect an d identify by nam e. An u[...]

  • Page 18

    Feature summary Virus and threat pr otection feature s 18 Norton AntiVirus for Macint osh version 10.0 includes these antivirus featu res: Auto-Protect Provides virus and thr eat protection as soon as you start your computer and con stant protection while you work. It eliminates viruses, in cluding macr o viruses, and quarantines and re pairs damag[...]

  • Page 19

    Feature summary Quick access featu res 19 Quick access features Using these features, you can quickly access Nort on AntiVirus tools and stay info rmed about the latest virus threats. Windows virus repair Repairs Windows and DOS vi ruses so hidd en PC viruses cannot be planted in your computer and spread to Windows computers. Archived file scanning[...]

  • Page 20

    Feature summary Quick access featur es 20[...]

  • Page 21

    Getting started 3 These topics include general information about how to start and quit Norton AntiVirus, and how to access more information. Starting and quitting Norton AntiVirus You don’t have to open the Norton AntiVirus program to be protected from viruses if you have Auto-Protect running. You do have to open Norton AntiVirus when you want to[...]

  • Page 22

    Getting started Enabling and disa bling Auto-Protect 22 Quitting Norto n AntiVirus c loses the Norton AntiVirus window, but leaves Auto-Protect and scheduled LiveUpdate events running. To quit Norton An tiVirus Do one of the following: 1 On the Norton AntiVirus menu, click Quit Norton AntiVirus . 1 Press Command-Q . Enabling and disabling Auto-Prot[...]

  • Page 23

    Getting started Using the Global Threat Assessment widget 23 Using the Global Threat Assessment widget Users running Mac OS X version 10.4 (Tiger) or later versions of Mac OS X can use Dashboard. Dashboard is an application that provides quick access to a collection of simple tools called widget s. When you install Norton AntiVirus on a Macintosh c[...]

  • Page 24

    Getting started Using the Globa l Threat As sessment widget 24[...]

  • Page 25

    Responding to emergencies 4 Norton AntiVirus noti fies you that it has detected a v irus or other security risk wh en one of the following has occurred: 1 Auto-Protect has found a vi rus while monitoring your computer. 1 A virus scan that you scheduled or started manually has found a virus. With default settings, Nort on AntiVirus automatically att[...]

  • Page 26

    Responding to emergencies What to do if a virus is found by Auto-Protect 26 What to do if a viru s is found by Auto- Protect When a virus is found while Auto-Protect is running, an alert displays what happened, and what your options are. Read the alert message carefu lly to determine whether you need to do anything. To manually repa ir an infected [...]

  • Page 27

    Responding to emergencies If a virus is found during a manual scan 27 If a virus is found during a manual scan If you are scanning with Nort on AntiViru s and a virus is found, the scan window shows you the name of the infected file. Usually, infe cted files are repaired or quarantined automatically and you don’t have to do anything else. To dete[...]

  • Page 28

    Responding to emergencies About Norton AntiVirus Quarantine 28 3 Click Scan /Repair . The Virus Scan window disp lays the name and status of any infected files found by the scan. Selecting the name of a file in the Viru s Scan window enables you to repair, delete, or learn more about a file. If Norton AntiVirus can’t repair a file If Norton AntiV[...]

  • Page 29

    Responding to emergencies Looking up virus names and definitions 29 w An administrator password is required to perf orm actions on files in Quarantine. To repair, delete or rest ore a file in Q uarantine 1 Open Norton AntiVirus. 2 On the Tools menu, click Quarantine . 3 If the buttons in the Quar antine window are dimmed, click the lock icon and ty[...]

  • Page 30

    Responding to emergencies Looking up virus names and definitions 30 The Virus Definitions Info wi ndow can provide you with detailed information about a vi rus if you have an active Internet connection. Detailed in formation is obtain ed from the Symantec Security Response Web site and displayed in separate window. To look up deta iled information [...]

  • Page 31

    Frequently asked questions 5 This section addresses some frequently encountered problems and troubleshoot ing steps. If you cannot resolve your problem using this information, consult the Read Me file on the N orton AntiVirus for Macintosh CD or in the Symantec Solutions folder. For a comprehensive list of the latest troubleshooting tips, see the S[...]

  • Page 32

    Frequently ask ed questions What if I have problems installing? 32 4 Follow the instructions on the Web site to get the information you need. If you cannot find what you are looking for using the free online support pages, you ca n call Symantec to use fee- based technical support services, or you can search the Web site. To search the Symantec sup[...]

  • Page 33

    Frequently asked questions Why does Norton AntiVirus report that a file is invalid or can’t be found? 33 To enable Norton Au to-Protect 1 Open System Preferences. 2 In System Preferences, click Norton Aut o-Protect . 3 Check Enable Norton Auto-Protect . You may need to click the pa dlock at the bottom of the Preference window and ente r an Admini[...]

  • Page 34

    Frequently ask ed questions How do I rescan fi les that have already been scanned? 34 How do I rescan file s that have already been scanned? The Norton AntiVirus QuickScan file records whether you have already scanned a file using the currently installed virus definitions and li br aries. If not, the f ile is scanned. If you want all files to be sc[...]

  • Page 35

    Frequently asked questions Why can’t I update virus definitions using LiveUpdate? 35 Why can’t I update virus definitions using LiveUpdate? In some rare cases such as immediately after the emergence of a new virus, the LiveUpdate servers may be very busy and it may be difficult to get a connection. In such cases, keep making conn ection attempt[...]

  • Page 36

    Frequently ask ed questions Why can’t I update virus definitions using LiveUpdate? 36[...]

  • Page 37

    Service and support solutions The Service & Support Web site at http://service.s ymantec.com supports Symant ec products. Customer Serv ic e helps with nontechnical issues such as orders, up grades, replace ments, and rebates. Technical Support helps with technical issues such as installing, configuring, or troubleshooting Symantec prod ucts. M[...]

  • Page 38

    Service and support solutions Technical support 38 Technical support Symantec offers two technical support options for help with installing, configuring, or troubleshooting Symantec products: 1 Online Servic e and Support Connect to the Symantec Se rvice & Supp ort Web site at http://service.symantec.co m, select your user type, and then select[...]

  • Page 39

    Service and support solutions Subscription policy 39 Subscription policy If your Symantec product incl udes virus, firewall, or Web content protection, you may be entitled to receive updates via LiveUpdate. Subscr iption length varies by Symantec prod uct. After your initial subsc ripti on ends, you must renew it before you can update your virus, f[...]

  • Page 40

    Service and support solutions Worldwide service a nd support 40 Service and support offices North America Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. http://www. symantec.com/ Australia and New Zealand Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia http://www.syman tec.com/region/ reg_a[...]

  • Page 41

    Index A administrator password 11 alerts, virus 25-26 America Online connecting to Symantec Web site 13 archive, scanning for viruses 19 Auto-Protect description 18, 22 disabling 22 enabling 22 finds a virus 26 Global Threat Assessment status indicator 23 troubleshooting 32 B Bloodhound 18 C CD ejecting 12 User Guide PDF 15 D Dashbo ard wi dget, G [...]

  • Page 42

    Index 42 K knowledge base articles 31 L Late-Breaking News 14 LiveUpdate description 18 trouble updating 35 login password 11 M messages, Auto-Protect 26 Mount Scan 18 N Norton AntiVirus accessing help 14 installing 9 Service and Suppor t Web site 31 version n umber 23 Norton QuickMenu 19 O OS X, versi ons supported 9 P Panther Mac OS X anti virus [...]

  • Page 43

    Index 43 U User Guide PDF 15 V viruses alerts 25-27 definition date 23 Global Threat Assessment widget 23 information 29-30 QuickScan 34 repairing infected files 27 Symantec Security Response W eb site 30 viewing descriptions 30 W Web site Symantec Security Response 30 Symantec Service and Support 31 Windows virus repair 19[...]