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Swissvoice IP10 manual

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The rules should oblige the seller to give the purchaser an operating instrucion of Swissvoice IP10, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

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First and foremost, an user manual of Swissvoice IP10 should contain:
- informations concerning technical data of Swissvoice IP10
- name of the manufacturer and a year of construction of the Swissvoice IP10 item
- rules of operation, control and maintenance of the Swissvoice IP10 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Swissvoice IP10 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Swissvoice IP10, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Swissvoice service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Swissvoice IP10.

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Table of contents for the manual

  • Page 1

    IP10S / IP10 Corded IP phone User guide[...]

  • Page 2

    IP10S / IP10 us er gui de 1 02P182 000A en Contents Contents For y our saf ety .................................................................................................................. ................. 3 Cer tificatio n in for m a tion ........................................................................................................[...]

  • Page 3

    IP10S / IP10 us er gui de 2 02P182 000A en Memory key s .................................................................................................................................... 24 Save me mory key s ........................................................................................................................ 24 Speed dialing u[...]

  • Page 4

    IP10S / IP10 us er gui de 3 02P182 000A en For your safety Pleas e read the f ollowing s afety prec autions before s etting up your phone. Certificat ion information This equipment has been t ested and found to comply with the limits for a Cl ass A digital devic e, pursuant t o part 15 of the Federal Comm unications Commissi on Rules. These limits [...]

  • Page 5

    IP10S / IP10 us er gui de 4 02P182 000A en For your safety Connection Plug t he tel ephone’s connecti ng cables into the appropriat e sock ets onl y. Never t ry to change the plugs on the c onnecting c ables. Only a Swissvoic e pow er adaptor m ust be used with the IP10S and IP10 phones. Swissvoic e pow er adaptor ref erences are: For US: 02P1755[...]

  • Page 6

    IP10S / IP10 us er gui de 5 02P182 000A en Your phon e Introduct ion Your IP phone is a full-feat ure telephone that provides voice communicat ion over an IP (Internet Protoc ol) network. You can use it as a traditional anal og phone, allowing you to make and receive telephone ca lls. It al so offers feat ures that you have c ome t o expect from a [...]

  • Page 7

    IP10S / IP10 us er gui de 6 02P182 000A en Your phon e Displ ay ke ys 1 OK Confirmat ion ke y : enables acc ess to t he menu i n standby m ode, performs a setting opti on, a servic e or a call. 2 C Clear ke y : exits to higher-l evel m enu (short c lick) or to t he standby display (lo ng cli ck). Deletes the l ast charact er in editing mode. 3 Phon[...]

  • Page 8

    IP10S / IP10 us er gui de 7 02P182 000A en Your phon e Keys version B Version B Displ ay ke ys 1 OK Confirmat ion ke y : enables acc ess to t he menu i n standby mode, performs a setting opti on, a servic e or a call. 2 C Clear ke y : exits t o higher-level m enu (short click) or to st andby display (long cli ck). Deletes the l ast charact er in ed[...]

  • Page 9

    IP10S / IP10 us er gui de 8 02P182 000A en Your phon e 5-6 Scrol ling key s: enable browsing through m enus and setting options. 5 In st andby mode, s hows the m ost recently c alled numbers. 6 Scrol ls in the phone books. Au d i o k e ys 7 Loudspeaker key : ac tivat es louds peaker and hands-f ree functi ons. 8 - + Volume k eys : are used t o adju[...]

  • Page 10

    IP10S / IP10 us er gui de 9 02P182 000A en Your phon e This icon is blinking. Y ou have received one or more voice m essages. Do not dist urb servic e. All your c alls are forwarded t o your voic e mail. All your calls are forwarded to the n umber you have chosen. If there is no reply, your c alls are forwarded to your voice mail or to another numb[...]

  • Page 11

    IP10S / IP10 us er gui de 10 02P182 000A en Getting started Package contents 1 t elephone set 1 handset 1 s piral handset connect ing cable 1 Ethernet c able (100 base T) 1 wall m ounting kit 1 short operating i nstruction (A5 paper sheet) 1 non-print ed st icker f or feature k eys (versi on B only) Separatel y delivered: 1 power supply. Not includ[...]

  • Page 12

    IP10S / IP10 us er gui de 11 02P182 000A en Getting started Wall mounti ng option: you have the possibility to fix your telephone in wall mount ing position. Place the plastic part on the base o f the t elephone (9). Place t wo screws distants of 126 m m, to hang t he telephone (10). The mess age " Wait ing for call ma nager …" w ill di[...]

  • Page 13

    IP10S / IP10 us er gui de 12 02P182 000A en Call fun ctions M aki n g a c al l Key in the phone number you want to call. C Press t he Clear k ey t o delete t he character to t he left of t he cursor or press and hold to delete all and abort the dialing preparat ion. OK Press the OK key t o Call the number, or press the loudspeaker k ey, or lift the[...]

  • Page 14

    IP10S / IP10 us er gui de 13 02P182 000A en Call fun ctions Speed dialin g a phone number (see "Memory k eys", page 24) Assum ing you have assigned a phone number to one of the memory keys ( to and ), you can cal l that phone num ber: Press and hol d the memory key you want. The phone number is displayed. OK Press t he OK k ey to c onfirm[...]

  • Page 15

    IP10S / IP10 us er gui de 14 02P182 000A en Call fun ctions From the unanswered calls message In st andby mode, new unanswered c alls are announc ed by a message and the bl inking envel ope indic ator. Pres s OK to display details. For each call , the nu m ber, the name (if included in the phone book), the number of calls, t he date and time are av[...]

  • Page 16

    IP10S / IP10 us er gui de 15 02P182 000A en Call fun ctions Making a call with a headset A headset can be used instead of the handset. The headset function has t o be a ct ivated in the User settings m enu (see “Headset”, page 33). Dial the n umber or select a name or number in a list. Press the Louds peaker key. To end the call, press the loud[...]

  • Page 17

    IP10S / IP10 us er gui de 16 02P182 000A en Call fun ctions Options during a call Group listen ing Group li stening is usef ul when other indivi duals in t he room need t o listen to t he convers ation. Press t he Louds peaker key during t he call. The s ymbol is displayed. The loudspeaker key toggles the loudspeaker On or Off. Hands-free operation[...]

  • Page 18

    IP10S / IP10 us er gui de 17 02P182 000A en Tele phony serv ices A number of servic es are offered to help you handle your calls w it h ease. Many of the services are offered by the Call manager. Consequent ly, the s ervices listed in t his paragraph m ay not be offered if not support ed by the Call manager. Depending on the signalling protocol ver[...]

  • Page 19

    IP10S / IP10 us er gui de 18 02P182 000A en Tele phony serv ices Conference During a cal l, if you w ant to set up a conferenc e w it h a third party: Press t he S ervice key. Scroll to sele ct Conference . OK Press the OK key t o confirm. Key in the number you want to call. To end the conference, press the Servic e key. OK Selec t Terminate confer[...]

  • Page 20

    IP10S / IP10 us er gui de 19 02P182 000A en Tele phony serv ices Voice Mail To c onsult your voi ce mail, press the Servi ce key. OK Selec t Voice mail . Your Voice mai l is c alled automaticall y. or F1 Press the F1 key (pre-program med key in versi on A) or any assigned voic e mail key (F1 to F4). OK Press the OK key, or press the loudspeaker, or[...]

  • Page 21

    IP10S / IP10 us er gui de 20 02P182 000A en Tele phony serv ices To deactivat e “Do not disturb”: Press t he S ervice key. Scroll to Do not disturb OFF . OK Press the OK key t o select. OK Press t he OK k ey once agai n to deact ivate. Call Forward You can f orward incomi ng calls t o another phone number or t o your voic e mail. The forwarding[...]

  • Page 22

    IP10S / IP10 us er gui de 21 02P182 000A en Phone b ook You can save names and phone numbers in the phone’s memory (private phone book). You can also use the c ommon phonebook saved by the s ystem admi nistrator. Your private phone book may save up to 100 names and phone numbers. The common phone boo k may contain up to 400 names and numbers. You[...]

  • Page 23

    IP10S / IP10 us er gui de 22 02P182 000A en Phone b ook Searching for names and phone nu mbers In standby mode Press the P hone book key. OK Select the phone book you want to searc h in, or select A ll . Key in the first l etter of the name. OK Press t he OK key. The first name saved with this letter is displ ayed. Scroll to sele ct the name you wa[...]

  • Page 24

    IP10S / IP10 us er gui de 23 02P182 000A en Phone b ook Use the Navi gation k eys to sc roll to a nam e. OK Press the OK key t o access the Options . OK Selec t Info to display the phone number or Call to start a se cond call . Modify ing names and phone numbers OK In standby mode Press t he OK k ey to acc ess t he menu and s elect Phone book . Scr[...]

  • Page 25

    IP10S / IP10 us er gui de 24 02P182 000A en Memo ry keys Each k ey of the k eypad and feat ure keys can be used for s aving a phone number or a func tion. … F4 F3 F2 F1 Save memor y keys OK In standby mode Press the OK key t o access the Menu and select Memory keys . Use the Navi gation k eys to sc roll up to the key for t he memory in which you [...]

  • Page 26

    IP10S / IP10 us er gui de 25 02P182 000A en Memo ry keys Speed dialing using memor y key s A c tivating a fu nction To activat e a function saved in a memory key, In s tandby m ode, Press and hold t he number key until the nam e function is di splayed, or F2 Press a feat ure key (F2 is an exampl e). OK Confirm the acti vation of the s ervice by pre[...]

  • Page 27

    IP10S / IP10 us er gui de 26 02P182 000A en Call lists Your phone regist ers the last 30 phone numbers of missed, dialed and received calls. In s tandby m ode, OK Press t he OK k ey to acc ess t he menu and s elect Cal l lists . Use the navigat ion keys to sc roll up to the list you want t o consult. OK Press t he OK k ey to acc ess t he list you h[...]

  • Page 28

    IP10S / IP10 us er gui de 27 02P182 000A en Call lists When the voice mail number is programmed on a feature key, it blink s slowly to announce new voice mail messages. Press the OK key t o Listen to new mess ages or use t he backlight ed voice m ail key i f set. Erase call li sts In the Call li sts m enu, Use the Navi gation k eys to sc roll up to[...]

  • Page 29

    IP10S / IP10 us er gui de 28 02P182 000A en Using th e me nu The phone offers you an extensive range of functi ons that allow y ou to c ustomize the phone to your needs and use it with ease. These functions are arranged in menus and sub-m enus. Menu func tion s etting can al so be done t hrough t he IP phone W eb server int erface (see "Conf i[...]

  • Page 30

    IP10S / IP10 us er gui de 29 02P182 000A en Using th e me nu List of menu funct ions Menu Phone book Searc h All Scroll Pr ivate New entr y Common Edit Erase Call lists Un answ ered ca lls Answered calls Dialed num ber s Erase call l ists Memo ry keys List of memory ke ys Free num ber Funct ion None Ring ing ton es Me lody Volume Rhythm User set ti[...]

  • Page 31

    IP10S / IP10 us er gui de 30 02P182 000A en Using th e me nu Menu Admin settings Curren t settin gs Change set ting s Boot v ersion DSP versi on MAC a ddress DHCP IP address Subnet m ask DNS ad dress GW address VLAN VLAN I D VLAN Priority TOS I D Pre ced ence I P Call a gent a ddress Call a gent p ort Automatic DST SNT P mode SNTP add ress SNTP F r[...]

  • Page 32

    IP10S / IP10 us er gui de 31 02P182 000A en Config uring user param eters Setting param eters are divided into two categori es: - User setti ngs: You c an freely choos e the sett ing options for t he functi ons offered in t his category. Ringing t ones, display language, disp lay idle screen, headset c apability, cl ock alarm, voice m ail number, p[...]

  • Page 33

    IP10S / IP10 us er gui de 32 02P182 000A en Config uring user param eters Rhythm In the Ringin g tones main m enu, OK Selec t Rh y thm by pressing t he OK key. OK Selec t In ternal ring or External ring by pressi ng the OK key. Increas e or dec rease the rhythm us ing the navi gation k eys. OK Confirm by press ing the OK k ey. Language A choic e of[...]

  • Page 34

    IP10S / IP10 us er gui de 33 02P182 000A en Config uring user param eters In the User settings m ain m enu, OK Selec t Di s pl a y by press ing the OK key. OK Selec t Id le screen by press ing the OK key. Use the Navigat ion keys t o scroll t o the opt ion you are looki ng for. OK Confirm your c hoice by pressing t he OK k ey. To c ustomiz e t he d[...]

  • Page 35

    IP10S / IP10 us er gui de 34 02P182 000A en Config uring user param eters Voice ma il nu mber You can save a personal voic e mail nu m ber, which will be used when the network voice mail is not set or not availabl e. In the User settings m ain m enu, Scroll up to Other settings and sel ect it. OK Selec t Voice mail numbe r by pressi ng the OK k ey.[...]

  • Page 36

    IP10S / IP10 us er gui de 35 02P182 000A en Config uring user param eters Reset You can res et some of t he menu set tings to t heir ori ginal values by c hoosing whether to restore factory sett ings or t o reset user s ettings t o their origi nal val ue, without c hanging s ome administ rator settings (c all agent address, downloaded language or s[...]

  • Page 37

    IP10S / IP10 us er gui de 36 02P182 000A en Config uring user param eters Clock setting You can c hange the tim e settings i f the t ime is not aut omatically given by t he network. Scroll up to Clock m ain menu and press the OK key. OK Scroll and sele ct Clock setting by press ing the OK key. OK Selec t Set time by pressing t he OK k ey. Key in th[...]

  • Page 38

    IP10S / IP10 us er gui de 37 02P182 000A en Config uring thr ough a Web brow ser You can also configure your phone using any Web browser. It offers you a user-f riendly interface for setti ng and modifying parameters, savi ng and using your phone book, and the mem ory keys. Before you begin 1- The IP phone’s connection to the corporate IP telepho[...]

  • Page 39

    IP10S / IP10 us er gui de 38 02P182 000A en Config uring thr ough a Web brow ser 4- Clic k on User 5- A window is displayed asking f or User na m e and Pass w ord . 6- Enter user in the use rname field and user in the pa sswo rd f ield. 7- The follo wing screen appears: The menu s ettings appear on t he left of the sc reen. Go through them and chan[...]

  • Page 40

    IP10S / IP10 us er gui de 39 02P182 000A en Config uring thr ough a Web brow ser The fifth language is custom izable by your system administ rator, who is able to dow nload anot her language. Phone paramete rs This gi ves an overvi ew of t he m ain technic al parameters. User settings Me mory k ey s From t his page, you can s ave a phone number or [...]

  • Page 41

    IP10S / IP10 us er gui de 40 02P182 000A en Config uring thr ough a Web brow ser Al a r m To activat e an alar m , select the On button and key in the t ime and a text which will be displayed when the alarm rings. Once th e alar m is a ctivated , the symbol appears at bottom ri ght of the phone displ ay. User logo You can customi ze your phone disp[...]

  • Page 42

    IP10S / IP10 us er gui de 41 02P182 000A en Appendi x Troubleshoot ing If your phone is not funct ioning as it shoul d, first try to find t he fault in the following t able. The following tips should hel p you correc t t he fault: Problem Possible cause Remed y No dialing t one. No connecti on to the LAN. Ensure that the LAN connecti on cables on t[...]

  • Page 43

    IP10S / IP10 us er gui de 42 02P182 000A en Appendi x In the event of a cl aim under the guarant ee, please c ontact the res eller or the s ervice operat or from whom you purc hased the t elephone. Declaration o f conformity for the European Communit y The declaration of c onfor m ity applies for European Communit y, Switzerland, Norway, Ic eland, [...]