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SpectraLink SVP020 manual

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The rules should oblige the seller to give the purchaser an operating instrucion of SpectraLink SVP020, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of SpectraLink SVP020 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of SpectraLink SVP020. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of SpectraLink SVP020 should contain:
- informations concerning technical data of SpectraLink SVP020
- name of the manufacturer and a year of construction of the SpectraLink SVP020 item
- rules of operation, control and maintenance of the SpectraLink SVP020 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of SpectraLink SVP020 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of SpectraLink SVP020, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the SpectraLink service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of SpectraLink SVP020.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the SpectraLink SVP020 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    NetLink SVP Server SVP1 00 SVP020 S V P 010 Inst allation, Conf igur ation, and Administration For Cisco and Mitel IP envir onments PN 72-0178-01 Issue F[...]

  • Page 2

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 2 Notice SpectraLink Corporation has prepared this document for use by SpectraL ink personnel and customers. The drawings and specifications co ntained he rein are the property of Spect raLink and shall be ne[...]

  • Page 3

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 3 IMPORTANT SA FETY INFORMATION Follow these general precautions while installing telephon e equipment: • Never install telephone wiring durin g a lightning storm. • Never install telephone jacks in wet l[...]

  • Page 4

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 4 Table of Contents 1. About This Document 5 1.1 SpectraLink Corporation Model Numbers 5 1.2 Related Documents 5 1.3 Customer Supp ort Hotline 5 1.4 Icons and Conventions 5 2. NetLink SVP Serv er Overview 6 2[...]

  • Page 5

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 5 1. About This Document This document explains how to configur e and maintain one or more NetLink SVP Servers (models SVP100, SVP020, SVP010) within IP telephony environments. 1.1 SpectraLink Corporat ion Mo[...]

  • Page 6

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 6 2. NetLink SVP Ser ver Over view The NetLink SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the NetLink Wireless Telep[...]

  • Page 7

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 7 The internal gatekeeper is not designed to scale beyond the capacity of a single SVP Server and does not provide the advanced fe atures required for larger installations. It has a limit of 1000 registration[...]

  • Page 8

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 8 the Erlang 1 calculation for telephony traffic. The possible installed handsets figures are approximate and meant as a guidelin e and not as an absolute recommendation for any facility. Possible installed h[...]

  • Page 9

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 9 2.7 Notes on System Configuration  In an IP system using subnets to di fferentiate telephony areas, each subnet must have its own APs. Each subnet may require an SVP Server to maintain voice quality, but[...]

  • Page 10

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 10 2.8 System Diagram The following diagram shows multiple NetLink SVP Servers residing on a network with an IP telephony gateway and IP telephony server, wireless LAN APs, and Ethernet switch: (IP telephony [...]

  • Page 11

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 11 2.9 System Components NetLink e340/h340/i640 and 8000 Series Wireless Telephones Employees can carry wireless telephones to make and receive calls as they move throughout the building. The wireless telepho[...]

  • Page 12

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 12 TFTP Server Required in an IP system to distribute software to the wireless telephones and SVP Server. May be on a different subnet than the IP gateway, IP telephony server, and APs.[...]

  • Page 13

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 13 2.10 The Front Panel of th e NetLink SVP Server The NetLink SVP Server’s front panel contai ns ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply[...]

  • Page 14

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 14 3. Inst alling the Ne tLink SVP Ser ver As shown in the system diagram, the NetLink SVP Server is connected to the Ethernet switch. The specifications covered here allow for great flexibility in physical p[...]

  • Page 15

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 15 Screw the other end of the two mounting plates (oblong screw holes) to the rack. Repeat steps 1-3 for each additional SVP Server. The mounting plate is designed to provide the correct minimum spacing betwe[...]

  • Page 16

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 16 4. Conf iguring the NetLink SVP Ser v er During initial setup of the NetLink SVP Serv er the IP address is established and the maximum number of active calls per AP is set. Optionally, you may enter a host[...]

  • Page 17

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 17 4.2 The NetLink SVP-II System Menu The main menu displays as shown here: System Status Menu for viewing error messages, status of operation and software code version. SVP-II 2 Configuration Allows you to s[...]

  • Page 18

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 18 4.3 Network Configurat ion The IP address and other network settings are established via the Network Configuration screen. This is also where you may optionally establish a hostname and enter the IP addres[...]

  • Page 19

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 19  To change the IP address of the master SVP Server, change it in this menu and reboot the system. Then you may chan ge alias IP addresses in each of the other SVP Servers without error. The following op[...]

  • Page 20

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 20  When the name services are set up correctly, the N etLink SVP Server can translate hostnames to IP addresses. Using telnet, it is also possible to access the NetLink SVP Server using its hostname inste[...]

  • Page 21

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 21 4.4 SVP Server Configuration The SVP-II Configuration screen is where you set the mode of the NetLink SVP Server. It is also where you can lock the NetLink SVP Server for maintenance and reset the NetLink [...]

  • Page 22

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 22 The following options must be configured: Phones per Access Point AP specifications are detailed in the Configuration Notes for each brand and type. Refer to these notes when entering the number of simulta[...]

  • Page 23

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 23  Alias IP Addresses are not necessary in Cisco systems. Enable H.323 Gatekeeper In certain H.323 protocol systems, the SV P Server may function as a gatekeeper. Enter Y to have the SVP Server function a[...]

  • Page 24

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 24 QoS Configuration DSCP tags set packet priorities for QoS. DSCP Tag DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities. Packets are tagged with a DSCP field in the[...]

  • Page 25

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 25 • If any of the Traffic Class settings are set at any value ( Value Y ) other than Default , that setting ( Value Y ) will override the Administration setting. Administra tion Traffic Class Default Value[...]

  • Page 26

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 26 4.5 Change Password If desired, the password to access the NetLink SVP Server may be changed. A password must meet the following requirements: • It must be more than four chara cters, but cannot exceed 1[...]

  • Page 27

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 27 5. Swapping/Adding/Deleting SVP Ser ver s Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected. If the removal of the SVP Server is intentio[...]

  • Page 28

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 28 6. Sof tware Maintenance The NetLink SVP Server uses proprietary so ftware programs written and maintained by SpectraLink Corporation. The software versions that are running on the system components can be[...]

  • Page 29

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 29 7. T roubleshooting via Sy stem St atus Menu Information about system alarms, and network status displays on various screens accessed through the System Status Menu screen, which is opened from the main me[...]

  • Page 30

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 30 7.1 Error Status The Error Status screen displays any alarms that indicate some system malfunction. Some of these alarms are easily remedied and others require a call to Spectra Link’s Customer Support D[...]

  • Page 31

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 31 7.2 Network Status The NetLink SVP Server is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Network Status sc[...]

  • Page 32

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 32 RX – Ethernet statistics concerning the r eceived packets during System Uptime. bytes – bytes received packets – packets received errors – Sum of all receive errors (long packet, short packet, CRC,[...]

  • Page 33

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 33 7.3 Software Version The NetLink SVP Server and wireless telephones utilize SpectraLink Corporation’s proprietary software that is controlled and maintained through versioning. The Software Version scree[...]

  • Page 34

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 34 7.4 Gatekeeper Database The Gatekeeper Database screen lists the registered extension numbers and the IP address currently being used by each. Alias/Phone Number —phone identifier. RAS IP address —(Reg[...]

  • Page 35

    SpectraLink Corporation Installation, Configuration, and Administration NetLink SVP Server (within IP environments) PN: 72-0178-01-F.doc Page 35 Index Access point, de scription, 10 Alarms, 27 Configuration Initial setup, 17 Customer Support Hotline, 5 Download master, 18 Downloading Software Updates, 25 Error Status, 27 Ethernet switch, descriptio[...]