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Spectra Logic RXT150 manual

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Table of contents for the manual

  • Page 1

    Sp e ctr a ® RXT ™ T roubleshoo ting Guide • Sp e ctr a RXT150 • RXT Media PN 90960005 Revision A[...]

  • Page 2

    Notices 2 Notices Except as expressly stated herein, Spectra Logic Corporation makes available its produc ts and associated doc umentation on an “a s is” basis, without warranty of any kind, either expre ssed or implied, including bu t not limited to the implie d warrantie s or conditions of merchantability and fitness for a particular purpose.[...]

  • Page 3

    Notices 3 S pectra Logic Corpor ation: Contact Information United States Office European Office Mailing Address Spectra Logic Corporation 1700 N 55th Street Boulder CO 80301 USA Mailing Address Spectra Logic Europe Limited Magdalen Centre Rob er t Rob in son Av enu e Oxford Science Park Oxford UK O X44 7 R W Phone (800) 833-1132 or (303) 449-6400 P[...]

  • Page 4

    Notices 4 Product W arnings AC Po we r W arning: Risk of electrical shock. T o re move A C power from the Spectra RXT150, unplug the pow er cord from the pow er inlet. There are no user-serviceable par ts within the unit. High V oltage W arning: The Spec tra RXT150 contains high -voltage components that can cause injury or death. Only ser vice pers[...]

  • Page 5

    5 Contents Chapter 1. Introduction 7 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2. Troubleshooting the RXT150 8 Ejecting RXT Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Checking Messages and Flash Codes . .[...]

  • Page 6

    6 Contents Chapter 4. Warranty and Repair 37 RXT Media Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Contacting SpectraGuard Su pport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 RMA Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 7

    7 1 Intr oduction About This Guide This guide describes the troubleshooting procedures for the Spectra RX T150 and Spectra RXT media. Intended Audience This guide is written f or Spectra RXT150 us ers, who should already be familiar with the technical tasks associated with the maintenanc e and operation of backup systems. R elated Publications The [...]

  • Page 8

    8 2 T r o ubleshooting the RXT150 This chapter cov ers the following inf or mation: • Ejecting RXT Media , below • Chec king Messag es and Flash Codes on page 13 • Capturing Debug Files on page 15 • Resetting the RXT150 on page 20 Ejecting RXT Media Note: Before y ou attempt to ejec t media in one of the f ollowing wa ys, be sure to call Sp[...]

  • Page 9

    Chapter 2. T roubleshooting the RXT150 9 Using the F orce Eject Utility 1. Log in to the RLC as a user wi th A dministrative privileges. 2. Select Maintenance > T ools . The RXT Utilities screen appears ( Figure 2-1 ). 3. Select Load/Unload Media Pack . The screen refreshes to sho w the details of the utility ( Figure 2-1 ). 4. Select Unload RXT[...]

  • Page 10

    Chapter 2. T roubleshooting the RXT150 10 Holding the Load/Unload Button Hold down the Load/Unload button (Fig ure 2-2) f or approx imately 15 seconds. Note: This action causes the drive to reboot, which in turn causes a forced eject. As a result of the reb oot process, the host temporarily loses contact with the drive. If this operation is not suc[...]

  • Page 11

    Chapter 2. T roubleshooting the RXT150 11 Using an A llen Wr ench for Manual Eject Note: Y ou need a #2 Phillips screw driver and a 5/64 Allen wrench (not included with the RXT150) to complete th is procedure. 1. Stop any backups running to the RXT150 and pow er the unit down. 2. Unplug the pow er cable and all other cabling from the back of the un[...]

  • Page 12

    Chapter 2. T roubleshooting the RXT150 12 8. Locate the hole on the side of the RX T150. When you are looking at the front of the unit, this hole is on the righ t side, near the back of the unit ( Figure 2-5 ). 9. Inser t a 5/64 Allen wrench into the hole, and rotate the wrench counter- clockwise . The pack slo wly ejec ts. 10. After removing the m[...]

  • Page 13

    Chapter 2. T roubleshooting the RXT150 13 Checking Messages and Flash Codes The Spectra RX T150 proactively pro vides in form ation to users in tw o different wa ys: through the W eb Interface an d through the front panel’ s digital displa y . The W eb interface provides messages, and the digi tal display pro vides f lash codes. The following sec[...]

  • Page 14

    Chapter 2. T roubleshooting the RXT150 14 Flash Codes Use the chart below to interpret the f lash code s that appear on the digital displa y , then follow an y recommended steps. If you need assistance, contact Sp ectr aGuard Support. Code Meanin g Re so lu tio n Powering On Status message that the drive is powering on; no action is requir e d. Boo[...]

  • Page 15

    Chapter 2. T roubleshooting the RXT150 15 Capturing Debug Files SpectraGuard staff may ask f or logs of debug f iles when they troubleshoot a problem. Debug files may rev eal the source of errors in program code or in hardware. When you are instructed to gather debug f iles from the RXT150, follo w the procedures as outlined in one of the following[...]

  • Page 16

    Chapter 2. T roubleshooting the RXT150 16 3. Select Get Debug Files . The screen refreshes to show the utility’ s description. 4. Select Ru n . The Get Debug Files Utility screen appears ( Figure 2-8 ). 5. Select the type(s) of files to download. 6. Select Next . The screen refreshes to indicate that the file or fi les are ready to download. 7. C[...]

  • Page 17

    Chapter 2. T roubleshooting the RXT150 17 Viewing Debug Files on the W eb Interface If you w ant to review debug files for the la st configured trace, follow these steps. Note: Debug files run constantly , and this screen can be view ed at any time. Each debug file contains up to 5MB of trace information. 1. Log on to the W eb in terface as an Admi[...]

  • Page 18

    Chapter 2. T roubleshooting the RXT150 18 Capturing Debug Files with the Serial Interface Befor e Y ou Begin Before using the serial in terface, make sure that: • Y ou ha ve a properly configured terminal emulator , such as T eraT er m. (HyperT erminal is not recommended for use with the RXT-150.) • Y ou ha ve a standard DB9 serial cable. • T[...]

  • Page 19

    Chapter 2. T roubleshooting the RXT150 19 4. Typ e 4 , then press the Enter k ey on y our ke yboard; the Diagnostics T racing Menu d ispla ys ( Figure 2-10 ). 5. Typ e 1 or 2 (as instructed by SpectraGua rd Suppor t), the press Enter . The trace should take less than tw o minutes to r un. 6. Copy the trace information. 7. Paste the trace inf ormati[...]

  • Page 20

    Chapter 2. T roubleshooting the RXT150 20 R esetting the RXT150 Resetting the RXT150 allows a soft reboot of the driv e. Caution: Nev er reset the drive while data is being written to RXT media. Only reset the driv e on the recommendation of SpectraGuard T echnical Support. A dr iv e reset erases valuable log information that SpectraGuard Suppor t [...]

  • Page 21

    Chapter 2. T roubleshooting the RXT150 21 R esetting the RXT150 with the Serial Interface Befor e Y ou Begin Before using the serial in terface, make sure that: • Y ou ha ve a properly configured terminal emulator , such as T eraT er m. (HyperT erminal is not recommended for use with the RXT-150.) • Y ou ha ve a standard DB9 serial cable. • T[...]

  • Page 22

    22 3 T r o ubleshooting RXT Media This chapter reviews how to replace a failed hard driv e inside of an RXT media pack. Caution: Only replace a disk driv e in an RX T media pack under the direction of SpectraG uard support staff. Caution: A RAID 0 RXT media pack requires reformatting. Reformatting the RXT media pack destroys any us er data that cur[...]

  • Page 23

    Chapter 3. T roubleshooting RXT Media 23 Before R eplacing Disk Drives Cautions Caution: Only replace a disk driv e on the direc tion of SpectraGuard Support. Contac t SpectraGuard Su pport if the W eb interface or an LED indicates that a disk driv e has failed. . Caution: Only use Spectra-Logic-approv ed driv es for replacement. T o order new driv[...]

  • Page 24

    Chapter 3. T roubleshooting RXT Media 24 Pr eparing to R eplace a F a iled Disk Driv e T o prepare for the replacement of the fa iled disk driv e, follow these steps. 1. Log on to the RXT150 W eb inter face 2. Select Maintenance > T ools > Get RXT Media Pack Drive Status ; the Get RXT Media Pack Driv e Status Utility screen displays ( Figur e[...]

  • Page 25

    Chapter 3. T roubleshooting RXT Media 25 R eplacing a Disk Driv e in Silv er and Green RXT Media Use this process to replace a 3.5-inch disk driv e in Silver and Green RXT media. Opening the Media Pack 1. Carefully turn the RXT media pack upside-down. 2. Use a #1 Phillips screw d riv er to remov e the screws that secure the pack’ s bottom ( Figur[...]

  • Page 26

    Chapter 3. T roubleshooting RXT Media 26 4. Remov e the electro-static dis char ge (ESD) panel ( Figure 3-5 ) by lifting up first from the end with the ov erla pping tab (A), then slid ing the panel out from the other end of the media pack (B). 5. Carefully turn the RXT media on its side so that you hav e access to one side of the pack. 6. Proceed [...]

  • Page 27

    Chapter 3. T roubleshooting RXT Media 27 Disconnecting the Disk Drive 1. Use a #2 Phi llips scre wdriv er to remo ve the tw o screws closest to the open side of the pack ( Figure 3-6 ). On Green RXT media, do this only for the driv e—or the driv e abov e the drive— that you are replacing (see F igure 3-7 ). 2. Carefully turn the pack ov er to i[...]

  • Page 28

    Chapter 3. T roubleshooting RXT Media 28 4. Use a #2 Phillips screw d riv er to loosen the ESD resistor screw on the side of the disk driv e ( Figure 3-8 ). On Green RXT media, you may get to skip this step. See Figure 3-9. Figure 3-8 The ESD screw (Silver media shown). Figure 3-9 Green RXT media. If you are replacing a disk drive on this end, you [...]

  • Page 29

    Chapter 3. T roubleshooting RXT Media 29 5. Use a #2 Phillips sc rew driv er to loosen the screw on th e bracket that secures the connector to th e disk drive ( Figure 3-10 ). Caution: T a k e care n ot to damage the flex circuit; keep the cable as straight as possible. 6. Carefully remov e the bracket from the disk dr ive, sliding it first down th[...]

  • Page 30

    Chapter 3. T roubleshooting RXT Media 30 7. Disconnect the disk drive connector ( Figure 3-12 ) from the loose driv e, then remov e the disk drive from the pack. Note: If the failed disk driv e is still in the pack (underneath the drive y ou just remov ed), then repeat Step through Step 7 for the other disk driv e. The only step you do not ha ve to[...]

  • Page 31

    Chapter 3. T roubleshooting RXT Media 31 Installing the New Disk Drive in Silv er and Green RXT Media 1. Replace the failed disk driv e with the ne w disk drive and plug in the disk driv e connector . 2. Carefully replace the bracket that secures the connector to the disk driv e, sliding it first up the cable, then into place. It must sit fl ush ag[...]

  • Page 32

    Chapter 3. T roubleshooting RXT Media 32 4. If the disk driv e you replaced is the firs t driv e that you could access when you remov ed the bottom of the pack, proceed to Step 5 below . If the drive you replaced is the drive under neath: • Carefull y place the disk drive into the media pack. • Use a #2 Phillips screw driver to tighte n the fou[...]

  • Page 33

    Chapter 3. T roubleshooting RXT Media 33 8. Replace the ESD panel: • Slide the end with the cut-outs (F igu re 3-16) into its place at the pogo-pad end of the pack (A in Figure 3-17). • Pinch the sides of the pane l in (B in Figure 3-17) wh ile pushing down (C in Figure 3-17) until the entire ESD panel lays flat in the pack. 9. Replace the bott[...]

  • Page 34

    Chapter 3. T roubleshooting RXT Media 34 R eplacing a Disk Driv e in Gold RXT Media Use this process to replace a 2.5-inch disk driv e in Silver and Green RXT media. 1. Remov e the two screws on the side panel of the RX T media ( Fig ure 3-19 ). 2. Slide the side panel out. 3. Locate the failed disk driv e, which is labeled with the serial number y[...]

  • Page 35

    Chapter 3. T roubleshooting RXT Media 35 6. Slide the side panel’ s metal ta bs into the media pack’ s slots ( Figure 3-21 ). Caution: These tabs pla y a structur al role in pro viding proper pressure on each of the disk driv es in the RXT media pack. Confir m the orientation of the tabs bef ore pressing the side panel into place; this wa y you[...]

  • Page 36

    Chapter 3. T roubleshooting RXT Media 36 Finish 1. Load the RXT media pack into the RX T150. 2. Select Maintenance > T ools > Get RXT Media Pack Drive Status . The RXT media driv es should report as Op timal (green), as shown in Figure 3-23 . The RXT media pack automati cally rebuilds itself when placed back into the RXT150. Note that the reb[...]

  • Page 37

    37 4 W arr anty and R epair This chapter reviews th e RXT150 warranty and Spectr a Logic’ s repair policies and processes: • Contacting SpectraGuard Support on page 37 • RMA Returns on page 38 • RXT150 Repair Polic y on page 39 Note: This warr anty applies only to the RXT150. It does not include RXT media. RXT Media R ecommendation Spectra [...]

  • Page 38

    Chapter 4. W arranty and Repair 38 RMA R eturns Y our technical support representative ma y ask you to return a problem component to Spectra Logic for servicing. T o retur n an RXT150 or component for ser vice: 1. Obtain a Return Materials Authorization (RMA) number from a technical support representativ e; this number identi fies the par t on its [...]

  • Page 39

    Chapter 4. W arranty and Repair 39 RXT150 R epair Policy Limited W arranty Spectra Logic warrants the RX T 1 5 0 t o b e i n g o o d w o r k i n g order for a period of one full year from the date of shipment from Spectr a Logic or an authorized Spectra Logic dealer . Should this product fail to be in good working order at any time during this one-[...]

  • Page 40

    Chapter 4. W arranty and Repair 40 Wa r r a n t y S h i p p i n g The RXT150 unit must be retur ned in the original carton an d packed with the original packing material. Failure to do so will v oid the warr anty . S ee the label on the inside lid of the shipping containe r for instruc tions on packing the RXT150. The purchaser is responsible for p[...]

  • Page 41

    Chapter 4. W arranty and Repair 41 Standard R epair Ser vice for the RXT150 The standard return-to-factor y service su pplied with the standard warranty , as it applies to the United States and the European Union, incl udes telephone access to a T echnical Support representative from 8:00am to 5:00pm local ti me Monda y through Frida y , exclud ing[...]

  • Page 42

    Chapter 4. W arranty and Repair 42 RXT Media R epair P olicy Limited W arranty for RXT Media RXT media is warranted for three years re turn-to-factor y . The standard turn-around time is two w eeks from receipt of the pro duct. Upon completion of repair , Spectra Logic will return the unit via two-da y shipment. Note: Spectra Logic will retur n a f[...]

  • Page 43

    Chapter 4. W arranty and Repair 43 E xpr ess R epair Ser vice for RXT Media Express Repair Service enables the customer to exchange an entire RX T media pack if it requires repair . Express Repair Ser vice is a vailable throughout No r th America and the European Union. Contact your Spectra Log ic sales representative for other locations. Express R[...]