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The rules should oblige the seller to give the purchaser an operating instrucion of Sipura Technology SPA-2000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Sipura Technology SPA-2000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Sipura Technology SPA-2000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Sipura Technology SPA-2000 should contain:
- informations concerning technical data of Sipura Technology SPA-2000
- name of the manufacturer and a year of construction of the Sipura Technology SPA-2000 item
- rules of operation, control and maintenance of the Sipura Technology SPA-2000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Sipura Technology SPA-2000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Sipura Technology SPA-2000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Sipura Technology service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Sipura Technology SPA-2000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Sipura Technology SPA-2000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 1 Sipura Technology, Inc. SPA-2000 User Guide December 2 003 Sipura SPA-2000 User Guide v1.0.3.doc[...]
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Page 2
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 2 Disclaimer – Plea se Read: This docum ent contains im plementatio n exam ples and t echniques using S ipura T echnolog y, Inc. and, i n som e instances, oth er com pany’s tec hnolog y and produc ts and is a recom mendation on ly and does n ot const itute an y leg[...]
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Page 3
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 3 Sipura Technology, Inc. SPA-2000 User Guide Table of Contents 1. Product De scription ............................................................................................................ ........................................ 4 1.1. SPA-2000 H ardw are Ov e[...]
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Page 4
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 4 1. Product Description This guide descr ibes bas ic adm inistratio n and us e of the Sip ura T echnolog y SPA- 2000 phone adapter – an inte lligent low-densit y Vo ice over I P (VoIP ) gatewa y. The SPA- 2000 enables c arrier class r esidentia l and busin ess IP T [...]
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Page 5
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 5 This LED indicates status via the f ollowing behavior s: ON – LE D remain s solid on OFF – LED rem ains s olid off LONG (Long On) – 3.0s on, 1s off c ontinuousl y FAST – 0. 125s on, 0 .125s off contin uously SLOW – 0.5s on, 0. 5s off continuousl y VSLO (Ver[...]
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Page 6
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 6 Unknown DHC P Error SLOW Silent Note: T he Link LED will bl ink on transm it and receive (TX /RX) of packets. T he LED will displa y solid off if no link is available. T he LE D will d isplay so lid on if link is up but no T X/RX activit y is present. Important War n[...]
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Page 7
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 7 Alternat ivel y, an indiv idual SPA-2000 c an be dir ected t o perfor m an upgr ade to a specif ic firm ware load via its bui lt-in web server int erf ace. Firm ware upgrades ar e attem pted onl y when the S PA-2000 is idle, sinc e the y trigger a sof tware reboot. F[...]
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Page 8
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 8 o T o input: W , X, Y, Z, w, x, y, z -- press ‘ 9 ’ o T o input al l other char acter s in the adm inistr ator pass word, press ‘ 0 ’ Note : This tr anslation c onventi on onl y applies to t he p assword in put. For example : to inpu t passwor d “ test#@ 12[...]
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Page 9
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 9 Enab le/D isable DHCP 101 Enter 1 to enable Enter 0 to disabl e Check IP Address 110 None IVR will a nnounce t he current IP addres s of SPA . Set Stat ic IP Addr ess 111 Enter IP address using num bers on the tele phone k ey pad. Use th e * (star) key when entering [...]
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Page 10
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 10 A LL SETTINGS WILL B E LOST! up. Unit will r eboot and a ll configur ation param eters will be reset t o factor y default va lues. Note: If the A dm inistrator pas sword is n ot set, the items marked with “ Requir es Pass word” will n ot require a p asswor d. 3.[...]
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Page 11
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 11 profile p aram eters. T he param eter group tha t the Use r can acc ess is s pecified by the Adm inistrator, which ca n onl y be done through provis ioning the SPA- 2000 via t he TFT P process . To ac cess the Adm inistrato r level privileg e, use th e follo wing UR[...]
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Page 12
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 12 3.3.4. SPA-2000 W eb Page Configurat ion Default Values The f ollowing fig ures de pict the default v alues an d web page loc ations of the SPA- 2000 web adminis tration a nd conf iguratio n pages. T he SP A-200 0 Adminis trator Lo g-in, Ad vanced s creen sett ings [...]
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Page 13
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 13 Figure 2 – SPA-2000 System Co nfiguratio n Web Page ( A dvan ced Admin View )[...]
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Page 14
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 14 Figure 3 – SP A -2000 SIP Configurat ion Web Pag e (Adv anced Admin View )[...]
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Page 15
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 15 Figure 4 – SPA-2000 Provisio ning Conf iguration W eb Pag e (Advanced Admin View )[...]
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Page 16
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 16 Figure 5 – SPA-2000 Regional Co nfiguratio n Web P age ( Advanced A dmin View )[...]
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Page 17
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 17 Figure 6 – SPA-2000 L ine 1 Co nfiguration Web Pag e (Line 2 I s Identic al)[...]
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Page 18
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 18 Figure 7 – SPA-2000 User 1 Co nfiguration Web Pag e (Use r 2 Is Identic al)[...]
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Page 19
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 19 3.4. Con figuration Parameter s 3.4.1. System Parameters Syste m Configuration Paramete r Name Description Default Admin Pas sword The pas sword f or adminis trator User Pass word The pass word for Us er Enable W eb Ser ver Enable/d isable web serv er of SPA This fe[...]
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Page 20
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 20 Resync On Reset Resyncs c onfigur ation prof ile from configurati on ser ver whenever the SPA-2 000 re sets. Yes Resync Rand om Delay Spread i nterval f or resync reques ts 2 Resync Per iodic Resyncs c onfigur ation prof ile perio dicall y after reset. 3600 Resync E[...]
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Page 21
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 21 SIP Accept Lan guage Accept- Language Hea der to be used by the unit. If empt y, the header is not i ncluded. Remove Las t Reg Remove las t regis tratio n befor e registeri ng a new on e if valu e is diff erent one. no SIP T1 RFC 3261 T 1 valu e (RTT Estimate) . Ran[...]
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Page 22
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 22 NSE Dy na mic Pay load 1,2 NSE d ynamic payload t ype 100 AVT D ynam ic Payload 1,2 AVT d ynamic pa yload t ype 101 G726r16 D ynamic Paylo ad 1,2 G726-16 dynam ic payload t ype 98 G726r24 D ynamic Paylo ad 1,2 G726-24 dynam ic payload t ype 97 G726r40 D ynamic Paylo[...]
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Page 23
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 23 Ext IP External I P address to subs titute f or the actua l IP address of the unit in all o utgoing SIP m essages. If “0.0.0.0” is specif ied, no IP addr ess subs titution is perf ormed. 0.0.0.0 Ext RT P Port Min Ex ternal por t mapping of < RTP Port M in>[...]
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Page 24
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 24 Use OB Pr oxy In Dialog W hether to forcer SIP reques ts to be sent t o the outbound pr ox y within a dia log. Ignor ed if <Us e Outbound Prox y> is “no” or <Out bound Pr oxy> is empt y Yes Register Enable per iodic r egistrati on with the <Prox y[...]
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Page 25
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 25 Call Return Serv Enable Ca ll Return Serv ice Yes Call Bac k Serv Enabl e Call Bac k Ser vice Yes Thr ee W ay Ca ll Serv 1 Enable Three W ay Calling Service Yes Three W ay Conf Serv 1,2 Enable T hree W ay Confere nce Ser vice Yes Attn Trans fer Serv 1,2 Enable At te[...]
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Page 26
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 26 3.4.5.4. Dial Plan Paramete r Name Description Default Dial Plan Per-line di al plan script See belo w Enable IP Dialing Ena ble IP Dial ing no Default D ial Plan s cript f or each l ine: “(*xx| [3469] 11|0| 00|[2-9 ]xxxxxx| 1xxx[2-9 ]xxxxxx| xxxxxxxxxx xx.)” Ex[...]
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Page 27
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 27 Cfwd Al l Dest Forward n um ber for Call Forward All Ser vice Cfwd Bus y Dest Forward num ber f or Call For ward Bus y Servic e Cfwd No A ns Dest Forward num ber f or Call Fo rward No Ans wer Ser vice Cfwd N o Ans De lay Dela y in sec b efore Ca ll Fo rward No Ans w[...]
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Page 28
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 28 Ring 1 C aller Caller num ber patter n to pla y Distincti ve Ring/CW T 1 Ring 2 C aller Caller num ber patter n to pla y Distincti ve Ring/CW T 2 Ring 3 C aller Caller num ber patter n to pla y Distincti ve Ring/CW T 3 Ring 4 C aller Caller num ber patter n to pla y[...]
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Page 29
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 29 occurs while m aking an out bound call. T he RSC t o trigger this tone is config urable ( see Secti on ???) 16,1777@- 16;20(.38 0/0/1,.380 /0/2,.380/0/3 ,0/4/0) SIT2 T one See < SIT1 T one> 914@-16, 1371@- 16,1777@- 16;20(.27 4/0/1,.274 /0/2,.380/0/3 ,0/4/0) S[...]
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Page 30
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 30 .1/9.3) CWT 7 Cadence Cadence s cript for distincti ve CW T 7 30(.1/. 1, .3/.1, .1/9.3) CWT 8 Cadence Cadence s cript for distincti ve CW T 8 2.3(..3/ 2) Ring1 Nam e Name in an I NVITE’s Alert-Inf o Header to pick distinct ive ring/CW T 1 f or the inboun d call Be[...]
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Page 31
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 31 Interdigit S hort Tim er 3 Short tim eout between enter ing digits when dialing. Ra nge: 0 – 64 sec 3 Notes: 1. T he Call Progr ess T ones and DT MF pla yback level are not af fec ted by the <F XS Port O utput Gain>. 2. The interd igit tim er valu es are use[...]
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Page 32
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 32 Dist_Ring _Act_Cod e Enable Dis tincti ve Ringing *61 Dist_Ring _Deact_Co de Disable D istinct ive Ring ing *81 Speed D ial Activ ation Cod e Assign a spe ed dial n umber *74 Notes: 1. T hese codes autom aticall y appende d to the dial- plan. So no n eed to inc lude[...]
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Page 33
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 33 Next Registr ation In Num ber of seconds bef ore the nex t registrati on rene wal Message W aiting Indicate whether ne w voice mails available: Yes or N o Call Back Active Indicate whether a call back request is in progres s: Ye s or No Last Call ed Num ber The last[...]
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Page 34
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 34 4.1. Basic Servic es 4.1.1. Originat ing a Phone Call Service D escr iption Placing telephon e a ca ll to anot her tele phone or teleph ony system (IVR, conferenc e bridge, etc.). T his is the m ost bas ic ser vice. User Actio n Requir ed to Ac tivate or Us e W hen [...]
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Page 35
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 35 the caller ’s nam e and/or nu mber . Expected Call and Network Behavior In between r inging bur sts, t he SPA can generate a Caller- ID signal to the attached phone when the pho ne is on-hook . As part of the INVIT E m essage, the S PA sends the caller ’s nam e [...]
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Page 36
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 36 Dial the te lephone n um ber you are ca lling You mus t repeat th is proce ss at the star t of each call. To block Caller ID on all outbound calls, do the following: Lift the rec eiver Listen f or dial to ne Press *67 Listen f or dial to ne Dial the te lephone n um [...]
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Page 37
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 37 Expected Call and Network Behavior If the user is on a ca ll when another c all com es in they will hear a seri es of be eps / tones alerting them to the s econd c all. T he person c allin g will hear norm al ringi ng. User Actio n Requir ed to Deac tivate or E nd S[...]
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Page 38
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 38 accepted. 4.2.6. Call-W aiting with Caller ID Service D escr iption W hen the user is on t he ph one and has Call W aiting active, t he new ca ller’s Caller ID inform ation will be disp la yed on the users phone dis play scree n at the s ame tim e the user is hear[...]
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Page 39
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 39 4.2.8. Attendant Call Transfer Service D escr iption Attendant Ca ll Tr ansfer lets a custom er use their touc htone ph one to se nd a call to an y other pho ne, insi de or outsi de their bus iness, includi ng a wireles s phon es. User Actio n Requ ired to Ac tivate[...]
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Page 40
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 40 Press the s witch h ook or f lash button o n the phone to pl ace the p arty on hol d Enter * 98 Dial the num ber to which you will trans fer the caller The c all is trans ferr ed when a com plete number is entered. You will hear a shor t confirm ation tone, follo we[...]
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Page 41
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 41 Dial the num ber of the 3 rd party . W hen the 3 rd part y answers you ma y ha ve a conversat ion with them while the oth er part y is on hold . To hold a conferenc e with t he part y on hold and the 3 rd party, s imply pres s the s witch hook or flash butt on Expec[...]
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Page 42
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 42 Service D escr iption The SP A supports a servic e tha t allows the SPA to aut om aticall y dial the last c aller ’s number . User Actio n Requ ired to Ac tivate or Use Pick up the r eceiver Listen f or dial to ne Press * 69 to d ial back the last call er that tri[...]
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Page 43
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 43 – Uncondit iona l is act ivated . The SP A can be configur ed to pro vide a sho rt “half ” ring or r ing “splash” as a rem inder that the SPA is uncondit ional ly forward ing all calls. User Actio n Requir ed to Ac tivate or Us e Lif t the rece iver Listen[...]
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Page 44
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 44 Listen f or dial to ne Press * 90 Listen f or dial to ne and ent er the tel ephone number you are forwarding your ca ll to. Activat ion will be conf irmed with two beeps and then dial t one to aler t you t hat your f orwarding has been ac tivated. Alternat ivel y, t[...]
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Page 45
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 45 web interf ace. The def ault f orward d elay is 20 seconds. Expected Call and Network Behavior This f eature allo ws a user t he option t o diver t (forward) calls to t heir telep hone num ber to an y other dia lable num ber when the ir phon e is not answered by usi[...]
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Page 46
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 46 Listen f or dial to ne Press * 61 Expected Call and Network Behavior W ith this service, i ncom ing calls from up to __ telephone num bers can be automatic ally identif ied b y distinct ive ringi ng. A dis tinctiv e ringing patt ern (i.e. s hort-lo ng-short) accom p[...]
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Page 47
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 47[...]
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Page 48
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 48 5. Where to G et Support: For support questions relat ed to your S ipura T echnolog y product, pl ease contac t the com pany from whom you purchased t he S PA-2000 or an author ized Sipura T echnolog y resell er. Other W ays to Contac t Sip ura Tec hnology Tec hnica[...]
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Page 49
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 49 6. Appendix I – Dial Plan Admini stration: 6.1.1. Dial Plan The SP A-2000 a llows each line to be configur ed with a dist inct dial plan. T he dial pla n specif ies ho w to interpret digit s equences dialed b y the user, and how t o convert those sequ ences into a[...]
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Page 50
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 50 The plans conta in a series of digit s equences , separat ed by the ‘|’ charac ter. T he collec tion of sequences is encl osed in parenth eses, ‘( ‘ and ‘) ’. W hen a user dials a series of digits , each seque nce in the dial p lan is test ed as a possib[...]
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Page 51
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 51 An “outs ide line” dial tone can be ge nerated with in a s equence b y append ing a ‘,’ charac ter betwee n digits. Thus, the sequ ence “9, 1xxxxxxxxxx” sounds an “outside line” dial tone after the user presses ‘9’, unti l the ‘1’ is press ed[...]
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Page 52
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 52 The f ollowing als o allo ws 7-dig it US-st yle diali ng, and a utomatic ally ins erts a 1 + 212 (loca l area code) in the transm itted nu mber . ( 1 xxx xxxxxxx | <:1212> xxxxxxx ) For an of fice en vironm ent, the foll owing pl an requires a us er to dial 8 [...]