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SATO 400 manual

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The rules should oblige the seller to give the purchaser an operating instrucion of SATO 400, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of SATO 400 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of SATO 400. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of SATO 400 should contain:
- informations concerning technical data of SATO 400
- name of the manufacturer and a year of construction of the SATO 400 item
- rules of operation, control and maintenance of the SATO 400 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of SATO 400 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of SATO 400, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the SATO service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of SATO 400.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the SATO 400 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    CX400 Desktop Printer Operator's Manual[...]

  • Page 2

    PN 9001107 Rev. A W arning: This equipment compli es with the requirements in Part 15 of FCC rules for a Class A computing device. Op eration of this equipment in a residential area may cause unacceptable interferenc e to radio and television re ception requiring the opera- tor to take whatever steps necessary to correct the int erference. All righ[...]

  • Page 3

    PN 9001107 Rev. A Page 1 T ABLE OF CONTENTS What Y ou Get . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Contr ols, Indicators, and Connections . . . . . . . . . . . . . . . . . . . . . 4 Printer Power Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Printer Interface Connection . . . . . . . . .[...]

  • Page 4

    CX400 User Guide Page 2 PN 9001107 Rev. A CX Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Label Gallery Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 W indows Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Media and Supplies . . . . . . . . . . . [...]

  • Page 5

    CX400 User Guide PN 9001107 Rev. A Page 3 What Y ou Get The SA T O CX400 Printers come co mplete and ready to install and print labels. Y our unit carton contains the following items: • CX400 Printer • 90 W att Power Supply • Sample Label Roll • Thermal T ransfer Ribbon • User ’ s Guide • CD-ROM Containing: Label Gallery Free Label D [...]

  • Page 6

    CX400 User Guide Page 4 PN 9001107 Rev. A Controls, Indicators , and Connections Device Name Primary Function Use Power Switch Power control A pplies power to printer . FEED Button Advances print media 1 Pressing FEED while applying power , a test label will be printed. 2. Pressing FEED during printing will cause the printing to pause. 3. T o feed [...]

  • Page 7

    CX400 User Guide PN 9001107 Rev. A Page 5 Print He ad Release Unlocks print head Push both releases down - ward to release print head. T op Cover Protects print media and mecha- nism Lift to open. Push inward at hinge to remove. Power Indicator Error Indic ator FEED Button Power Switch Push upward to open Paper Roll Print Head Relea se Holder Fan-F[...]

  • Page 8

    CX400 User Guide Page 6 PN 9001107 Rev. A Printer Power Co nnection 1. Plug the output of the po wer m odule provided with the printer into the connector on the rear panel. 2. Plug the po wer module into an AC outlet having the proper volt- age. 3. Place the power switch in “I” position to turn on the power . Note If the FEED button is pr essed[...]

  • Page 9

    CX400 User Guide PN 9001107 Rev. A Page 7 . Paper Holder Lock Print Head Ribbon Paper Guide Platen Roller Sensor Media Roll Paper Holder Print Head Relea se Label Exit Slot Labels[...]

  • Page 10

    CX400 User Guide Page 8 PN 9001107 Rev. A Loading Labels or T ags 1. Lift the top cover . 2. Press the two print head release s down to unlock the print head. 3. Unwind a few labels from the roll. Labels should be woun d face- in for the best results. 4. Slide the center justified paper holders apart until the label roll will drop down between them[...]

  • Page 11

    CX400 User Guide PN 9001107 Rev. A Page 9 Loading Ribbon The CX400 thermal transfer printer transfers ink from a ribbon to the label to prod uce an imag e. 1. Lift the top cover . 2. Press the two print head release s down to unlock the print head module and expose the ribbon supply spindles. 3. Unwrap the new ribb on and unwind 4" from the ro[...]

  • Page 12

    CX400 User Guide Page 10 PN 9001107 Rev. A 13. W ait until the ERROR LED stops blinking and goes OFF; press the FEED button to feed a la bel or to resume printing. Ribbon Supply Roll Ta k e - U p C o r e Spindle Notches Dull Side on Bottom Right T ake-Up Spind le Right Supply Spind le Left T ake-Up Spindle Left Supply Spindle Rotate Left T ake-Up S[...]

  • Page 13

    CX400 User Guide PN 9001107 Rev. A Page 11 Selecting the Label Se nsor T ype CX400 printers can use E ye-mark, gap or notch labe l sensing. The sensing method used by the printe r must match to the media being used. If you are using label prin tin g software, it shou ld provide a mean to set up these parame ters. S ee your software documentation fo[...]

  • Page 14

    CX400 User Guide Page 12 PN 9001107 Rev. A Using the Printer Printing a Self-T est Label Printing a self-test label checks the printer overall operability . T o run a self-test, confirm that the printe r is loaded and connected to AC power and no print jobs are in process. Then: 1. T urn off the power . 2. Press and hold the FEED button. 3. T urn o[...]

  • Page 15

    CX400 User Guide PN 9001107 Rev. A Page 13 Feeding Blank Labels T o feed a label you press the FEED button if there is no image in the printer buffer . T o clear the image buffer you must press and hold the FEED button for at least 5 seconds and then release the FEED button. Label Reprint If the last label printed has not b een cleared from the pri[...]

  • Page 16

    CX400 User Guide Page 14 PN 9001107 Rev. A Note When holding the FEED button, the indicator status will change, but should be ig nor ed even if the ERROR indicator becomes lit. Printing Labels T o print labels, the host computer sends commands to the printer via the serial or parallel communicatio n port. If you are using label print- ing software,[...]

  • Page 17

    CX400 User Guide PN 9001107 Rev. A Page 15 2. Using a soft cotton sheet moiste ned alcohol, clean all dirt and label residue from the print head, paying particular attention to the print line. Caution ! Do not clean the print hea d or drive r oller using abrasive or metallic objects, ammonia-based cleaners or other harsh chemicals. The practices ca[...]

  • Page 18

    CX400 User Guide Page 16 PN 9001107 Rev. A 3. Press down firmly on both print head latches to c onfirm that they are closed. 4. Confirm that the printer ERROR indicator is off. 5. Print a self-test label as described on page 10. 6. Restart the printer . 7. Press the FEED button to confir m that the printer will feed a blank label or last printed la[...]

  • Page 19

    CX400 User Guide PN 9001107 Rev. A Page 17 • Others: If you are using the serial communication check the parameters on both th e printer and the host. Self-test label will not print 1. If printing in the direct ther mal mode, confirm that you have loaded direct thermal media. 2. Disconnect the cable between the printe r and the host computer . Re[...]

  • Page 20

    CX400 User Guide Page 18 PN 9001107 Rev. A 2. Confirm that the se nsor type (Eye-mark or ga p) in your software setup matches yours print media. Poor print quality 1. Confirm that the print media is properly loaded, and there is no side-to-side motion of the paper as it feeds through the printer . 2. Check your software print da rkness and print sp[...]

  • Page 21

    CX400 User Guide PN 9001107 Rev. A Page 19 Printer Specifications CX400 Print Method Thermal T ran sfer or Direct Thermal Max Ribbon Length 328 ft. (100m) Max Ribbon Roll OD 1.5 in. (38mm) Ribbon C ore ID 0.5 in.(12.8 mm) Ribbon Core OD 0.72 in. (18.4 mm) Weight (including power module) 8.1 lbs. (3.67kg) Print Head Density 203 dpi (8 dot/mm) Print [...]

  • Page 22

    CX400 User Guide Page 20 PN 9001107 Rev. A Memory 2MB total RAM; 2MB flash memory Bar Codes Sup- ported UPC, EAN8/13, EAN128, Code39, Cod e93, MSI, I25, M25, Postnet Bookland, Code 128, UCC 128, Codaba r , MaxiCode, PDF417 Bar Code Rota tions Bar Code R atios 0 o ; 90 o ; 180 o ; 270 o 1:2; 1:3; 2:5 Fonts T ext Rotation Code Page 85 8, Others avail[...]

  • Page 23

    CX400 User Guide PN 9001107 Rev. A Page 21 Communication Ports CX400 printers are equipped with a standard Centro nics parallel and an RS232 communication p ort, wired as shown below . Serial Input Cable (DB9S) Pin # Descr iption 2 RXD (dat a to printer) 3 TXD (data from printer) 4 DTR, always high 5 GROUND 6 DSR, connected to pin 4, alw ays high 7[...]

  • Page 24

    CX400 User Guide Page 22 PN 9001107 Rev. A Parallel Input Cable (Centronics 36 pin) Serial Port Parameters CX400 printers are configur ed as Data T erminal Equipment (DTE) equipment, and use Request-T o-Send/Cle ar-T o-Send (R TS/CTS) handshaking or X-On/X-Off flow co ntrol (control characters are DC2 and DC4). The serial port suppor ts the followi[...]

  • Page 25

    CX400 User Guide PN 9001107 Rev. A Page 23 Note CX400 printers requir e a “null modem” cable (pin 2-3 and 7-8 cr oss connected) when conn ected to another DTE device such as a personal computer . The SA TO serial cables ar e wir ed in a null modem configuration. Other cables may r equir e an external null modem adapter . CX400 Software T wo bas[...]

  • Page 26

    CX400 User Guide Page 24 PN 9001107 Rev. A lower right corner will take you to the Select Printer window where you select the printer model that will be used to print the label. Sel ect- ing “Printer Setup” opens a Printe r Driver where the operating param- eters of the printer can be configured. Windows Drivers The CX400 W indows Drivers lets [...]