PYLE Audio CX300 manual

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Table of contents for the manual

  • Page 1

    | November 2009 | 1725-32504-001 Rev . A1 User Guide for the Polycom® CX300 Desktop Phone Microsoft ® Of fice Communications Ser ver 2007 R2 Edition[...]

  • Page 2

    © 2009 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into anot[...]

  • Page 3

    iii About This Guide Thank you for choosing the Polycom CX300 desktop phone which enable s a new era in unified communications curre ntly unavai lable with traditional desktop phones. Connecting a Polycom CX300 desktop phone to a computer running Microsoft ® Office Comm unicator 2007 R2 allows you to place and receive telephone calls o ver your IP[...]

  • Page 4

    User Guide for the Polycom CX 300 Desktop Phone iv[...]

  • Page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your Phone . . . . . . . . . . . . .[...]

  • Page 6

    User Guide for the Polycom CX300 Desktop Phone vi 3 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 3–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Controls, Placing and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 A[...]

  • Page 7

    1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation instruct ions and information for obtaining the best performance with the Polycom CX300 desktop phone. The Polycom CX300 provides a flexible and efficient means to access the advanced communication fu nctions of Microsoft ® Office Communicator 2007 R2. The Polycom [...]

  • Page 8

    User Guide for the Polycom CX300 Desktop Phone 1 - 2 Par ts List The following components are included in your Polycom CX300 packag e: 1. Polycom CX300 desktop phone with attached USB Cable 2. Handset 3. Handset cord 4. Quick Start Guide and registration card Check this list be fore installation to en sure that you have received each item. If you a[...]

  • Page 9

    Getting Started with Y our Phone 1 - 3 • Connect the Polycom CX300 to your computer If your phone is already assembled and connected to your computer, go directly to Features of Your Phone on page 1-5 . Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1. Connect one end of the handset cord to the handset a[...]

  • Page 10

    User Guide for the Polycom CX300 Desktop Phone 1 - 4 Connecting the Phone to Y our Computer T o connect the Polycom CX3 00 de sktop phone to your computer: >> Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer. Upon powering up your phone, a splash screen appears. An example is shown below: Note The Po[...]

  • Page 11

    Getting Started with Y our Phone 1 - 5 Features of Y our Phone The features of the Polycom CX300 desktop phone are: 1. Graphic Display— Shows information about call s, messages, tim e, date, and other relevant data. An example of the idle scre en is shown below. The display backli ght is lit when: — You are in a call. — You are changing the p[...]

  • Page 12

    User Guide for the Polycom CX300 Desktop Phone 1 - 6 3. Hold Key —Holds an active call or resumes a held call. You can also use the Hold key to clear a phone number that you have entered before you have completed the call or to toggle between two active calls. 4. Delete Key —Delete displayed data or reject incoming call. 5. Message Waiting Indi[...]

  • Page 13

    Getting Started with Y our Phone 1 - 7 Before Y ou Use Y our Phone Phone Location Place your phone in a well-ventilated, fl at, level, clean, and dry location near your computer. Connecting to Microsoft Of fice Communicator 2007 R2 After you have plugged the USB (connected to your phone) into your computer, the CX300 splash screen appears. If the M[...]

  • Page 14

    User Guide for the Polycom CX300 Desktop Phone 1 - 8 3. Select Tools , click Set up Audio and Video..., and then follow the instructions in the Audio and Video Device Setup wizard. a In the wizard, ensure that the Speaker and Microphone devi ce options are both set to Polycom CX300 for the Handset or Headset setup pages. Click Next . b Ensure that [...]

  • Page 15

    Getting Started with Y our Phone 1 - 9 • Text Size Setting V olume K ey Response Rate The volume key response rate sets how fast the volume changes afte r the user’s key press and how fast the phone ’s volume increases or decreases in response to a user’s key press. T o change the volume key response rate settings: 1. After you press the 5 [...]

  • Page 16

    User Guide for the Polycom CX300 Desktop Phone 1 - 10 4. Press * to exit. T ext Size Setting Two font sizes are support ed for most language s: • A normal size • A larger size (factory default) T o change the size of the display text: 1. After you press the 5 dial pad key during startup, press 1 to continue with device settings , and then press[...]

  • Page 17

    2 - 1 2 Using the Basic Features of Y our Phone Your Polycom CX300 desktop phone is de signed to be used like a regular handset. Calls may be placed or answ ered using the phone or the Microsoft ® Office Communicator 200 7 R2 client window. Once installed and configured, the Po lycom CX300 desktop phone and Microsoft Office Communica tor 2007 R2 w[...]

  • Page 18

    User Guide for the Polycom CX300 Desktop Phone 2 - 2 This chapter also provide information on: • Using Your Phone with Microsoft Office Live Meeting • Changing the Language • Restarting Your Phone To troubleshoot issues with the phone, refer to Troubleshooting Your Phone on page 3-1 . This guide only describes how to use the Polycom CX300 des[...]

  • Page 19

    Using the Basic Features of Y our Phone 2 - 3 T o place a call using the handset: ¾ Do the f ollowing s teps in any order: — Pick up the handset. — Dial the desired number using the dial pad. The number appears on the graphic display. The numbers will automatically dial onc e the complete number is entered. To dial out immediately, press the #[...]

  • Page 20

    User Guide for the Polycom CX300 Desktop Phone 2 - 4 Answering Calls When you get an inco ming voice call, Microsoft Office Communicator 2007 R2 displays an audio popup notification in the low er right corner of your computer’s display. The popup provid es contextual information about the caller to help you decide whether to a ccept the call, and[...]

  • Page 21

    Using the Basic Features of Y our Phone 2 - 5 Redialing Numbers The last placed call is any of the foll owing: • The call you just completed on your phone • The call you just completed using Microsoft Office Communicator 2007 R2 • The number you entered on your phone, but the call was unsuccessful • The number you entered using Micr osoft O[...]

  • Page 22

    User Guide for the Polycom CX300 Desktop Phone 2 - 6 Putting Calls on Hold During a call, you may place a call on hold. If there is an incoming call while you are in another call, pressing the Hold key puts the first call on hold and answers the second call. If you are on a call and there is another call already on hold, pressing the Hold key puts [...]

  • Page 23

    Using the Basic Features of Y our Phone 2 - 7 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. The presence of new voice mail messag es is indicated by a Message Waiting Indicator on the Polycom CX300 . T o listen to voice messa ges: 1. Press and hold down the 1 dial pad key for 1.5 seconds.[...]

  • Page 24

    User Guide for the Polycom CX300 Desktop Phone 2 - 8 T o use the phone to place a call while Microsoft Office Live Meeting is streaming on the phone: ¾ Press the Speakerphone key to put the phone off-ho ok and place a call. If the phone is alread y off-hook, pressing the Speakerphone key again places the phone on-hook and returns it to being an au[...]

  • Page 25

    Using the Basic Features of Y our Phone 2 - 9 Restar ting Y our Phone On rare occasions, your phone may experi ence a problem that will require it to be restarted. Contact your sy stem administrator before doing so. T o restar t the phone: ¾ Unplug the phone from the computer, then plug it back in. The restart process will begin.[...]

  • Page 26

    User Guide for the Polycom CX300 Desktop Phone 2 - 10[...]

  • Page 27

    3 - 1 3 T roubleshooting Y our Phone This chapter presents problems, li kely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls, Placing and Receiving Calls • Access to Systems • Audio • Microsoft Office Communicator 2007 R2 If you still need as sistance, c ontact your system administrator. Pow[...]

  • Page 28

    User Guide for the Polycom CX300 Desktop Phone 3 - 2 Controls, Placing and Receiving Calls Symptom Problem Corrective Action The Polycom CX300 keys do not provide call control as described in this guide. Y our Microsoft Off ice Communicator 2007 R2 cli ent or your Microsoft Office Communication Server 2007 account may not be configured correctly . [...]

  • Page 29

    T roubleshooting Y our Phone 3 - 3 Access to Systems Audio Symptom Problem Corrective Action There is no response from key presses. The Polycom CX300 desktop phone is not in active state. Do one of the following steps: • Press the keys more slowly . • Make a call to the phone to check for inbound call display and ringing as normal. The display [...]

  • Page 30

    User Guide for the Polycom CX300 Desktop Phone 3 - 4 Microsoft Of fice Communicator 2007 R2 Pressing the Speakerphone key has no effect. The sound still comes out of the handset earpiece. The Audio setting s in your Microsoft Office Communicator 2007 R2 client are not correct. Adjust the audio settings in Microsoft Office Communicator 2007 R2 to en[...]

  • Page 31

    Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements applicabl e to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the Stat e of California, U.S.A., and by the laws of the United States, excludi[...]

  • Page 32

    User Guide for the Polycom CX300 Desktop Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for one year from the da t e of pur chase from [...]

  • Page 33

    Safety Notices Safety Notices - 3 Safety and Compliance Usage and Cleaning • Use in accordance with these instructions. • Do not use near any heat sources. • Only use attachme nts/accessor ies specified by Polycom. • Clean only with dry cloth. Operating Env ironment This device is rated as a commercial product for operation at +41ºF (+5ºC[...]

  • Page 34

    User Guide for the Polycom CX300 Desktop Phone Safety Notices - 4 Safety and Complia nce (Continued) CE This Polycom CX300 has been marked with the CE mark. Thi s mark indicates compliance with EEC Directives 2004/108/EC and 2006/95/EEC. A full copy of the Declaration of Conformi ty can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire[...]

  • Page 35

    Index – 1 Index A adjusting volume 2–5 answering calls 2–4 assembling your phone 1–2 C calls answering 2–4 ending 2–4 forwarding 2–6 on hold 2–6 placing 2–2 redialing numbers 2–5 using speakerphone 2–2 with handsets 2–2 , 2–3 with headsets 2–2 , 2–3 changing phone settings 1–8 configuring Microsoft Office Communicato[...]

  • Page 36

    User Guide for the Polycom CX300 Desktop Phone Index – 2 S speakerphone answering a call 2–4 placing a call 2–2 , 2– 3 supported languages 2–8 T troubleshooting audio problems 3–3 controls problems 3–2 power and startup problems 3–1 system problems 3–3 U usage guidelines 1–10 USB connection 1–4 useful phone tips 1–10 V voice[...]