Promise Technology SX8300 manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70

Go to page of

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Promise Technology SX8300, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Promise Technology SX8300 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Promise Technology SX8300. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Promise Technology SX8300 should contain:
- informations concerning technical data of Promise Technology SX8300
- name of the manufacturer and a year of construction of the Promise Technology SX8300 item
- rules of operation, control and maintenance of the Promise Technology SX8300 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Promise Technology SX8300 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Promise Technology SX8300, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Promise Technology service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Promise Technology SX8300.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Promise Technology SX8300 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    F AST T RAK SX4300, SX8300 U SER M ANUAL Ve r s i o n 1 . 0[...]

  • Page 2

    FastTrak SX4300, S X 8300 User Manual ii Copyright © 2005 Promise T echnolo gy , Inc. All Right s Res erved. Copyri ght by Prom ise T echnology , Inc. (Promi se T echnology ). No p art of this manual may be reproduc ed or t ransmitte d in an y form with out the express ed, written permiss ion of Prom ise T echnolog y . T rademark s Promise , and t[...]

  • Page 3

    Notices iii Radio Frequency Inte rfere n ce S t atem ent This equ ipmen t has be en teste d and fou nd to compl y with the limit s fo r a Class B digit al devic e, purs uant t o Par t 15 of t he FC C Rule s. The se lim it s are d esi gned t o provi de reas onable protec ti on agai nst har mful int erfere nce in a r es identi al inst allation. This [...]

  • Page 4

    FastTrak SX4300, S X 8300 User Manual iv[...]

  • Page 5

    v Content s Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About Th is Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Ove rview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 WebPAM Manage ment So ftware . . . . . . .[...]

  • Page 6

    FastTrak SX4300, S X8300 User M anual vi Red H at Li nux 8 .0, 9 .0, E L 3. 0, EL 4 .0 Install D river Durin g New OS I nstallation . . . . . . . . . . . . . . . . . 3 2 Install D river in an Exis ting Sys tem . . . . . . . . . . . . . . . . . . . . . . 3 3 SuSE Li nux 9. 1, 9.2, ES 9.0 Install D river Dur ing Ne w OS Inst allation : Singl e Proces[...]

  • Page 7

    1 Chapter 1: Introductio n • About This Man ual, belo w • Product O verview (p age 2) • Web P AM Mana gement Sof tware (p age 3) Thank y ou for purc hasin g one of Pro mise T echnology ’s F astT rak SX4300 or SX8300 R AID controll ers. About This Manu al This U ser Manu al desc ribes ho w to s etu p, use and main tain t he F a stTrak RA ID [...]

  • Page 8

    FastTrak SX4300, S X8300 User M anual 2 Product Over view FastT rak SX4300 and SX8300 a re Serial A T A RAID co ntrollers. When u sed with Web P AM sof tware, t he FastT rak RAID Control lers of fer a f eature-ri ch, secure and vers atile en terprise -wide A T A RAID solution . In additi on, the Fa stT ra k SX Series s upport s RAID e xpans ion. T [...]

  • Page 9

    Chapter 1: Introduction 3 WebP AM Management Software he W eb-Bas ed Promi se Array Managem ent (W ebP AM) sof tware o ffe rs local and remote m anage ment and monit oring o f all Fast T rak logical drives th at exi st anywh ere on a n etwork. Bro wser-based GUI pro vides em ail noti fication o f all major e vents /alarms , memory c ache man ageme [...]

  • Page 10

    FastTrak SX4300, S X8300 User M anual 4[...]

  • Page 11

    5 Chapter 2: Inst allation • Pac kag e l ists, bel ow • Ins talli ng t he F ast Trak Card (page 6) • Ins talli ng t he Di sk D riv es (page 7) • Create a Logica l Drive (pag e 9) SX4300 When yo u rece ive th e FastT rak SX4300 card , the p ackag e should cont ain the items l isted below: • FastT rak SX4300 RAI D Controll er Card • Quick[...]

  • Page 12

    FastTrak SX4300, S X8300 User M anual 6 Installi ng the FastTrak Card The FastT rak RAID Cont rol ler card fit s into any av ail abl e 3.3 -vo lt PC I-X s lot . Y ou cannot plug th e FastT rak card into a 5-vo lt PCI sl ot. 1. Remove th e cov er of your syst em. 2. R emove the inside sl ot cover of an av ailabl e PCI-X slot on the moth erboard . Wa[...]

  • Page 13

    Chapter 2: Installation 7 3. In st all the Fas tT rak c ard into th e open slot (abo ve). 4. Fa sten t he Fast T rak c ard bracke t to the system case (ab ove). 5. Attach you r sys tem c ase’s 2- o r 4-p in LE D cab le t o th e LED conn ect or on t he FastT rak card (see the Figures b elow). Installi ng the Disk Drives The Fas tT rak SX-Seri es R[...]

  • Page 14

    FastTrak SX4300, S X8300 User M anual 8 Cau tio n Use of re movable disk dri ve enclo sures other than Promise T echnolo gy’s SuperSwa p is not s upported a nd ma y result i n performanc e loss o r other unde sired result s. FASTTRAK SX4300 Ch1 Ch2 Ch3 LED Pins Ch4 SMBus Conne ct or Buzzer FastT rak SX4300 FASTTRAK SX8300 Ch1 Ch2 Ch3 Ch4 SMBus Co[...]

  • Page 15

    Chapter 2: Installation 9 2. Att ach one Serial A T A dat a cable t o each di sk dri ve. Then a tta ch the oth er ends of the ca bles to th e connec tors on th e FastT rak card (a bove). 3. Att ach th e Y -cable p ower splitt ers to eac h of the di sk drive s. Create a Logical Drive Y ou will n ow use the onboard FastBuild BIOS u tility to c reate [...]

  • Page 16

    FastTrak SX4300, S X8300 User M anual 10 3. Pre ss 2 on t he Main M enu scre en to d isplay t he Defin e LD Me nu (below ). 4. Pre ss the a rrow key s to hi ghligh t an logi cal d rive num ber you want to define and pr ess Enter to selec t it. The De fine LD Menu f or the logi cal d rive nu mber you selec ted wil l next appear (b elow). 5. C hoose [...]

  • Page 17

    Chapter 2: Installation 11 6. Pre ss the arr ow keys to move to the next opti on. Optio n choice s dep end on the RAID Level you sele cted. • Initiali ze logic al dri ve, zero t he disk d rives. R AID 1, 5, 10 or 5 0 only . • S tripe Block Size , the d efault 64KB i s best fo r most ap plication s. • Gigaby te Boundar y , allows use of slight[...]

  • Page 18

    FastTrak SX4300, S X8300 User M anual 12[...]

  • Page 19

    13 Chapter 3: FastBuild™ U tility FastT r ak BIOS This sec tion ex plain s the in formation th at you c an obt ain fro m the Fas tT ra k BIOS. When the FastT rak BIOS loa ds during bootup, it displ ays perti nent inform ation about th e RAID logi cal driv es tha t it finds. At this point, yo u can pres s Ctrl-F to enter the FastBu ild Conf igurat[...]

  • Page 20

    FastTrak SX4300, S X8300 User M anual 14 is a hot spar e driv e, t he log ica l dr iv e wi ll re bui ld au t omat ica l ly . Y ou must identify and re place the faile d disk d rive. Offline – The logic al drive is no lon ger ope rationa l and the FastBui ld utility cannot rebuild it. Y ou mu st identi fy and replace th e fail ed drive(s ). Then y[...]

  • Page 21

    Chapter 3: FastBuild™ Utility 15 V iew Drive Assignments From the Main Menu s creen, pre ss 1 to s ee the Vi ew Drive Assign ments screen (below). This sc reen repo rts disk driv e assig ment s and p rovides t he foll owing i nformat ion: Channel: ID – Shows th e Fast T rak Cont roller c hannel ID (SX4300, 1 throug h 4; SX8300, 1 through 8) to [...]

  • Page 22

    FastTrak SX4300, S X8300 User M anual 16 Create a Logical Drive 1. Fr om the M ai n M enu sc ree n, p ress 2 t o di sp lay the Defi ne LD Me nu (bel ow ). 2. Pre ss the a rrow key s to hi ghligh t an logi cal d rive num ber you want to define and pr ess Enter to selec t it. The De fine LD Menu f or the logi cal d rive nu mber you selec ted wil l ne[...]

  • Page 23

    Chapter 3: FastBuild™ Utility 17 See “Cho osing a RAID Level ” on p age 42 for more inform ation. 4. Pre ss the arr ow keys to move to the next opti on. Optio n choice s dep end on the RAID Level you sele cted. • Initiali ze logic al dri ve, zero t he disk d rives. R AID 1, 5, 10 or 5 0 only . • S tripe Block Size , the d efault 64KB i s [...]

  • Page 24

    FastTrak SX4300, S X8300 User M anual 18 T wo Logical Drives Contin ued from Cr eate Lo gical D rive step 7, above. 1. Pre ss Ctrl- Y to all ocate a po rtion o f the disk drive s to the fi rst lo gical dri ve. 2. En ter the d esired cap acity in MB fo r the first logical drive and press Ente r . The De fine LD Menu d isplays again.[...]

  • Page 25

    Chapter 3: FastBuild™ Utility 19 3. Pre ss the up and d own arrow k eys to s elect an avail able l ogical d rive numbe r an d pres s En ter . 4. C hoose th e RAI D level an d optio ns for the secon d logica l driv e. Note th at the dis k drives in Cha nnels 1, 2 and 3 reflect sm aller ca pac ities becaus e a po rtion of their origi nal c apaci ty[...]

  • Page 26

    FastTrak SX4300, S X8300 User M anual 20 View Drive Assignments, Split Disk Drives Aft er you cre ate two l ogical d rives from the sam e set of d isk d rives, pre ss 1 on the Mai n Menu s creen to s ee the View Drive As signme nts sc reen (b elow). In this example , obse rve how e ach of th e disk drives i n Chann els 1, 2 a nd 3 a re split betwe [...]

  • Page 27

    Chapter 3: FastBuild™ Utility 21 Delete Logical Dri ve T o del ete a logi cal d riv e: 1. Fr om the M ain M enu screen , pres s 3 t o dis play the D elete LD Menu (below). 2. H ighligh t the lo gical dri ve yo u wish to delete and pre ss the Del key o r Alt-D . The De lete LD Menu f or the sel ected log ical d rive appe ars (be low). Cau tio n De[...]

  • Page 28

    FastTrak SX4300, S X8300 User M anual 22 3. Pre ss Ctrl- Y to confirm and com plete log ical driv e del etion. The scr een returns to the Delete LD Menu. Pres s Esc to return to the Main Menu. Controller C onfiguration From the Main Menu s creen, pre ss 4 to d ispla y the Co ntroller C onfigurat ion Option s screen (below). the Co ntroller C onfigu[...]

  • Page 29

    Chapter 3: FastBuild™ Utility 23 Halt On Error The Ha lt On Error f unction c auses th e FastT rak controlle r to sto p the boot process at the FastT rak BIOS screen when th ere is a p roblem with your l ogica l drive . For exam ple, a di sk dri ve failure causes your log ical d rive to go critical . Depen ding on th e Halt O n Error setti ng, on[...]

  • Page 30

    FastTrak SX4300, S X8300 User M anual 24 When yo u boot your sys tem, the F astT rak BIOS screen i nforms y ou if there is a critica l or of fline logical d rive. I f you ena bled th e Halt On E rror opti on, your system will sto p booti ng at this point . 1. Pres s Ct rl -F to acc ess t h e Fa stBui l d ut ility . 2. Fr om the Main Menu sc reen, p[...]

  • Page 31

    Chapter 3: FastBuild™ Utility 25 4. In the Defi ne LD M enu scre en, comp are the number of drives as signed t o the logi cal d rive (T otal Dr v) with the disk drives l isted un der Drive Assignm ents . In the ab ove e xample, t hree drive s are ass igned but only two appe ar . The missi ng di sk driv e is the fai le d driv e. Th e dis k dri ve [...]

  • Page 32

    FastTrak SX4300, S X8300 User M anual 26[...]

  • Page 33

    27 Chapter 4: Inst alling Sof tware Drivers Follow ing are driver inst allation proc edures for the FastT rak SX4300 and SX8300 RAID Co ntro lle r c ards . Dow n loa d th e l ate st d riv ers from th e Pro mi se T echnology websi te at www .promise.c om . Procedure Page Number Windows Server 20 03 Inst all Driver Du ring New OS Inst allation . . . [...]

  • Page 34

    FastTrak SX4300, S X8300 User M anual 28 Windows Server 2003 Inst all Dri ver During New OS Inst allation 1. S tart the in sta llation: Boot from th e CD-RO M. Press F 6 af ter the message “Press F6 if you ne ed to i nstal l third p arty SCSI or RAID driver” app ears. 2. W hen the Windows Se tup wind ow is g enerated, p ress S to s pecify a n A[...]

  • Page 35

    Chapter 4: Installing Software Drivers 29 4. U nder Sele ct the device d river you want to i nstal l, cli ck Have Disk... 5. Un der Inst all from Di sk, type A:wnet wnet and click OK. 6. U nder Sele ct the device d river you want to i nstal l, cli ck Next . 7. If a warnin g abou t Window s Logo te sting app ears, cli ck Cont i nue Any way . 8. Und[...]

  • Page 36

    FastTrak SX4300, S X8300 User M anual 30 Note: If you need to speci fy any ad dition al devic es to be i nstal led, do so at this tim e. Once all d evice s are spe cifie d, continu e to th e next step. 6. Fr om the Windows Setup sc reen, p ress the En ter . Setup will n ow load all device files and then contin ue the Win dows XP i nstal lation . No[...]

  • Page 37

    Chapter 4: Installing Software Drivers 31 3. Clic k on t he Sy s tem ico n . 4. C hoose th e Hardw are ta b, and t hen cl ick the Device Mana ger button. 5. Cl ick th e + in fron t of SCSI c ontrollers . WinXP Promis e FastT rak SX4300/ 8300 (tm ) Control ler should appea r . Windows 2000 Inst all Dri ver During New OS Inst allation 1. S tart the i[...]

  • Page 38

    FastTrak SX4300, S X8300 User M anual 32 2. In sert the Pro mise Fas tT rak Dri ver diske tte in the A: drive . 3. Under Install Hardware Device Drivers, select Sea rch fo r a s uitab l e dr iver... and cl ick Ne xt . 4. U nder Loc ate Dri ver Fi les, unc heck Flo ppy d isk drives and CD-ROM d rives . Check Specify a Loc ation and click Next. 5. Un[...]

  • Page 39

    Chapter 4: Installing Software Drivers 33 7. Sc roll down to th e Promise FastT rak SX4300/830 0 (tm) Co ntroller and clic k OK . 8. W hen the Insta ller di splays P romise Fa stT rak SX4300/8300 (tm) Contr oller has bee n foun d, click Done . 9. Cont inu e wi th th e i nstall ati on nor mal ly . Note: Check the rea dme file , include d with th e d[...]

  • Page 40

    FastTrak SX4300, S X8300 User M anual 34 3. W hen the boot: prom pt app ears on th e bottom o f the scre en, typ e acpi=oldb oot into the lower in put box. 4. Pre ss the le ft Al t key and insert th e FastT rak driver diskette into th e floppy drive . 5. Fini s h th e in stall ati on n ormal ly . Inst all Dri ver in a n Existing Sy stem 1. In sert [...]

  • Page 41

    35 Chapter 5: Con cept s • About FastT rak, below • Introduc tion to RAID, b elow • Choos ing a RA ID Level (page 42) • Other Lo gical Drive F eatures (p age 44) About FastTrak FastT rak SX4300 and SX8300 a re high pe rforman ce RAID Con troller card s that featur e concurr ent dat a chan nel op eration an d onbo ard BIOS . The chan nels on[...]

  • Page 42

    FastTrak SX4300, S X8300 User M anual 36 RAID 0 – Stripe When a l ogica l drive is strip ed, the rea d and wr ite blo cks of da ta are interle aved betwee n the sec tors of multiple disk dri ves. Perfo rmanc e is incr eased , since th e worklo ad is ba lanced be tween d rives or “members” t hat form the logi cal dri ve. Identic al driv es are[...]

  • Page 43

    Chapter 5: Concept s 37 RAID 1 – Mirror When a l ogica l drive is mirrored, identi cal dat a is w ritten t o a pai r of dis k drives , while reads are perform ed in p aralle l. The read s are p erforme d using e levat or seek an d load bala ncing tec hniques where the wo rkload is distribute d in the most ef fi ci ent m an ner . Whiche ver driv e[...]

  • Page 44

    FastTrak SX4300, S X8300 User M anual 38 RAID 5 – Block Striping with Dis tributed Parity RAID lev el 5 o rganizes dat a across the disk drives o f the lo gical dri ve, and distribu tes p arity i nformation across the disk drives al ong with the dat a blo cks. This org aniza tion allo ws inc reased per formanc e by ac cessing multi ple disk drive[...]

  • Page 45

    Chapter 5: Concept s 39 RAID 10 – Mirror / S tripe Mirror/S tripe combin es both o f the RAID 0 and RAID 1 lo gical driv e types . It can increas e performa nce by re ading an d writing data in p arallel while protec ting dat a with d uplicati on. At leas t four di sk drive s are nee ded for RAID 10 to b e ins talled . With a fo ur-disk- drive lo[...]

  • Page 46

    FastTrak SX4300, S X8300 User M anual 40 About Dual Dat a Redundancy One un ique (thou gh rarely occurring) f eature of RAID 10 is dual fault tol erance. In some c ases, two drives can fail simult ane ously an d still m aint ain the i ntegrit y of data . There a re six combin ations in which two driv es can fa il. The FastT rak SX4300 or SX83 00 c [...]

  • Page 47

    Chapter 5: Concept s 41 RAID 50 – S triping of Distributed Parity RAID 50 c ombines both RAI D 5 and RAID 0 fe atures . Dat a is strip ed across disks as in RAID 0, an d it use s distrib uted p arity as in RAI D 5. RA ID 50 provi des data reliabil ity , good ove rall perform ance and su pports larger volume s izes. RAID 50 also provi des high rel[...]

  • Page 48

    FastTrak SX4300, S X8300 User M anual 42 JBOD – Single Drive An altern ative to RAID, JBOD cap acity i s equal to the s ize of the di sk driv e its elf. JBOD app ears i n the User In terface as one i ndivi dual driv e. There are no perf ormance o r fault-t olerance features. W hen on e disk fa ils, all data on that disk is lost. The other d isks [...]

  • Page 49

    Chapter 5: Concept s 43 RAID 1 Recomm ended Applicati ons for RA ID 1 • Account ing •P a y r o l l •F i n a n c i a l • Any appl icati on requirin g very hi gh av ailabilit y RAID 5 Recomm ended Applicati ons for RA ID 5 • Fil e an d Ap pl ic a tio n ser ver s • WWW , E-mail, and News se rvers • Int rane t se rver s • Most v ersatil[...]

  • Page 50

    FastTrak SX4300, S X8300 User M anual 44 • Imaging appli cations • Dat abase serve rs • General fileserv er RAID 50 Recomm ended Applicati ons for R AID 50 • Fil e an d Ap pl ic a tio n ser ver s • T rans action pro cessing • Off ice ap plicat ion wi th many u sers a ccessing small files JBOD Recomm ended Applicati ons for JBO D • Any[...]

  • Page 51

    Chapter 5: Concept s 45 • Choos e a stri pe blo ck si ze equ al to or small er th an the small est ca che b uff er found on any d isk driv e in your logic al drive. A larger value sl ows the logical drive do wn b ecause d isk driv es with smaller cache bu ffe rs nee d more time for mult iple acc esses to fill thei r buf fers. • If yo ur data re[...]

  • Page 52

    FastTrak SX4300, S X8300 User M anual 46 S pare Dri ves are a utomat ically a dded to an arra y once a disk me mber o f the array ha s been detected as failed . T o restore fa ult tolera nce as q uickly a s possib le, the F astT rak C ontrolle r performs an autom atic dat a rebu ild on the sp are drive in the backgro und with out the need to restar[...]

  • Page 53

    Chapter 5: Concept s 47 Expa nsion takes place o n an exis ting Func tional logical drive w ithout dis turbing the exist ing data. While the log ical drive is exp anding, yo u can acces s the data as befor e. When ex pasio n is com plete, yo ur logica l driv e will hav e a lar ger cap acity . RAID Level Migration To migr at e a logical d rive is to[...]

  • Page 54

    FastTrak SX4300, S X8300 User M anual 48 Ranges of Disk Array Exp ansion There are limit ations to how large y ou can ex pand a logi cal dr ive, depe nding on the siz e of your current logical drive. The curre nt SCSI an d Fibre C hannel HBA c ards and PC Operat ing System s support a 10-byt e LBA forma t. This m eans t hat a logi cal dri ve can h [...]

  • Page 55

    Chapter 5: Concept s 49 Multipl y the number of blocks by the sector si ze to find th e capa city of a logic al drive : 4,000,00 0,000 blocks x 512 byte s per sec tor = 2 ,048,00 0,000,000 bytes of dat a for a 2TB drive. Note th at you ca nnot c hange the size of the sectors n or can you inc rease t he number of addre ss bloc ks abov e 4 billii on.[...]

  • Page 56

    FastTrak SX4300, S X8300 User M anual 50[...]

  • Page 57

    51 Chapter 6: T roublesh ooting & Tip s This se ction is us ed to a ssis t with tro ubles hootin g conf lict s and FastT rak SX430 0 or SX8300 inst allation problems . Also refe r to the README.TXT file on the FastT rak driver and utili ty diskette for more recent in formation as well as the Prom iseO nli ne se rvi c e s lis ted in C h apt er 7[...]

  • Page 58

    FastTrak SX4300, S X8300 User M anual 52 System loc ks up d uring boot up or w hen Wind ows st art s There ma y be a possibl e IRQ con flict with a n ISA ca rd. Identify what IRQs are used by ISA card s, ent er the Moth erboard PC I Setup, an d reserve the IRQ for use wi th ISA. PCI s lots cannot s hare IRQs with I SA cards. Misce llaneous proble m[...]

  • Page 59

    Chapter 6: Troubleshooting & Tips 53 Powerin g the system off and on once to re set the drive. Als o confirm th at cables are properl y att ached a nd the drive is receivin g power . If the dri ve still appea rs to have failed , refer to th e Rebuil ding a lo gical dri ve option i n the W ebP AM software a s deta iled in th e Web P AM User Manu[...]

  • Page 60

    FastTrak SX4300, S X8300 User M anual 54 For W ind ow s 20 00, X P an d 2 003 Serv er , Prom is e reco mmen ds a clea n inst all of the Opera ting Syste m. This a ction res tores the MBR and OS boo t record. T his req uires rep artit ioning and forma tting t he drive. Promise W indows driv er does not ap pear in De vice Mana ger Wind ows ma y alrea[...]

  • Page 61

    55 Chapter 7: Sup port • Frequ entl y Ask ed Qu es tio ns, below • Con tact T e chni cal Supp ort , page 59 • Limited W arranty , page 61 • Ret urn Pro d uc t f or Repair, page 6 3 Frequently Asked Questions This se ction list s freque ntly ask ed que stions i nvolvin g pre-in st allati on, drive issues , inst allati on, and p ost-ins talla[...]

  • Page 62

    FastTrak SX4300, S X8300 User M anual 56 How can I change the resou rces that the F astT rak uses? The Fast T rak SX4300 and SX83 00 are f ully Pn P . This me ans all th e resourc es that it uses are given to it by th e PnP BIOS on the m otherboard. The Fast T rak Controll er support s IRQ s haring , but this feature only w orks when AL L the con c[...]

  • Page 63

    Chapter 7: Support 57 I alrea dy have an array on a n older Fa stT rak controll er . Can I move tha t array to my new Fa stT rak SX4300 or SX8 300 contr oller? Y es. All F astT rak controlle rs read the arrays the sam e way a nd can be moved from one c ontroller t o anoth er . Can I t ake a drive u sed in a FastT rak SX Series logical drive and acc[...]

  • Page 64

    FastTrak SX4300, S X8300 User M anual 58 How do I p artition/format my FastT rak SX Series RAID log ical drive? The Fast T rak Controll er represen ts the logic al drive as a sin gle disk drive to your sy stem . Therefore, anyth ing that y ou can do to a s ingle dis k drive y ou can do to a Fas tT rak l ogica l drive. For e xamp le, you s hou ld us[...]

  • Page 65

    Chapter 7: Support 59 Contact T echni cal Support Promise T echnica l Support provi des seve ral support op tions for Promise users to acces s informa tion and u pdates . We e ncourage you to use one o f our e lectronic servic es, whi ch prov ide p roduct inform ation u pdates for the most ef ficien t serv ice and sup port. If you dec ide t o co nt[...]

  • Page 66

    FastTrak SX4300, S X8300 User M anual 60 Europe, Af rica, M iddle East Germany It aly E-mail Support support@ prom ise-e mea.com Fax T echnical Sup port +31 (0) 40 2 56 946 3 Attention: T echnica l Suppo rt Phone T echnical Su pport +31 (0) 40 2 35 260 0 8:30am-5:0 0pm M-F T he Nethe rlands T ime If you wish to write us for su pport : Promise T ech[...]

  • Page 67

    Chapter 7: Support 61 Ta i w a n China Limited Warranty Promise T echnology , Inc. (“Promise ”) warrants that for th ree (3) yea rs from the time of the del ivery of the produc t to the original end user: a) the pr od uc t wi ll c onfor m to Prom ise’s sp eci fic ati ons; b) th e produc t will be free from defe ct s in mate rial and workman s[...]

  • Page 68

    FastTrak SX4300, S X8300 User M anual 62 c) i s valid only wh en accom pa nied by a copy of the orig inal p urchase inv oice. d) Is not vali d on sp are p arts , fans, an d power s upplies This w arranty sh all not a pply t o defect s resul ting fro m: a) i mprope r or inadeq uate m aintenanc e, or u nauthoriz ed modifi catio n(s), perfor med by th[...]

  • Page 69

    Chapter 7: Support 63 failure o f the e ssential purpose o f the fo regoing re medy and regardl ess of whethe r Promise has been advised of the p ossibil ity of su ch dam ages. Prom ise is not a n insurer . If you desir e insu rance aga inst suc h damage , you mus t obt ain insuran ce from anoth er party . Some s t ates do not a llow the excl usion[...]

  • Page 70

    FastTrak SX4300, S X8300 User M anual 64 Return ONL Y the specific produc t covered by the wa rranty (d o not shi p cables , manual s, diske ttes, etc. ), with a copy of y our pro of of purch ase to: Y ou must fol low the pack aging gui delines for return ing produc ts: • Use the or ig in al sh ipp ing ca rt on and packag ing • Include a summ a[...]