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Polycom E340 manual

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Table of contents for the manual

  • Page 1

    NetLink e340/h340/i640 Wireless Telephone NetLink T elephony Gatewa y and Sp ectr aLink Radio Protocol (SRP) Conf iguration and Adminis tr ation Part Number: 72-1065- 09 Issue J[...]

  • Page 2

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 2 Notice SpectraLink Corporation has prepared this document for use by SpectraL ink personnel and customers. The drawings and specifications co ntained he rein are [...]

  • Page 3

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 3 Note concerning the NetLink Wireless Telephones: This device complies with Part 15 of the FCC Rules. Operati on is subject to the following two conditions: (1) Th[...]

  • Page 4

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 4 Table of Contents 1. About This Document 5 1.1 SpectraLink Corporation Model Numbers 5 1.2 Related Documents 5 1.3 Customer Supp ort Hotline 5 1.4 Icons and Conve[...]

  • Page 5

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 5 1. About This Document This document explains how to configure and maintain the NetLink e340, h340 and i640 Wireless Telephones (handsets) when used with the NetL[...]

  • Page 6

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 6 2. NetLink Wireless T elephone Over view The NetLink e340, h340 and i640 Wireless Telephones are mobile handsets for workplace telephone systems. The hands et ope[...]

  • Page 7

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 7 The NetLink e340/h340/i640 Wireless Telephones support Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. SpectraLink offers the product with [...]

  • Page 8

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 8 2.4 NetLink Wireless Telephone Specifications NetLink e340/h340 Wireless Telephone 1 NetLink i640 Wireless Telephone Radio frequency 2.4000 – 2.4835 GHz Transmi[...]

  • Page 9

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 9 2.5 Handset Display See the LinkPlus Interface Guide for your PBX for information about how the handset emulates the features of the PBX ut ilized at your site. T[...]

  • Page 10

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 10 handset will follow the protocol command provided by the PBX if the user selects PBX cadence described in section 3.2 User-defined Preferences . Audio features S[...]

  • Page 11

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 11 2.7 Handset Modes Standby (on-hook) In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension numb[...]

  • Page 12

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 12 2.8 Handset Displays Status display Displays information from the PBX in two lines of text and displays available softkeys in the softkey display area. The PBX t[...]

  • Page 13

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 13 3. NetLink Wireless T elephone Configur ation Prior to configuring a NetLink e340, h340 , or i640 Wireless Telephone, it must be associated with one and only one[...]

  • Page 14

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 14 Entering and editing Admin menu options An asterisk (*) next to an option on the display indicates that the option is selected. Use the Up , Down , and Select si[...]

  • Page 15

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 15 Admin menu Admin Menu Items 2 nd Level 3 rd Level 4 th Level 5 th Level Phone Config License Option Set Current [List per downlo ad] Push-to-talk Enable Channels[...]

  • Page 16

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 16 Phone Config License Option License Option lets you select the VoI P pr otocol that your site is licensed to download and run. The SpectraLink Radio Protocol (SR[...]

  • Page 17

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 17 components on a different subnet. If c onfigured on the DHCP server, use option 3 for the Default Gateway and option 1 for the Subnet Mask. Contact your network [...]

  • Page 18

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 18  For WEP, WPA-PSK and WPA2 PSK set each of the following options to match exactly the settings in your APs.  Encryption codes display as they are entered. [...]

  • Page 19

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 19 WPA-PSK The security features of WPA (Wi-Fi Protected Access) using PSK (pre- shared key) are available and may be used if supported by the access points in the [...]

  • Page 20

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 20 Restore Defaults The Restore Defaults option will set all user and administrative parameters except License Option to their factory defaults. 3.2 User-defined Pr[...]

  • Page 21

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 21 Standby menu Standby menu item 2 nd Level 3 rd Level 4 th Level Lock Keys Language [List per download] Ring Options Telephone Ring Ring Cadence Off *PBX Continuo[...]

  • Page 22

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 22 Main Menu Scroll through the list of options by pressing the Up and Down side buttons. Select an option by pressing the Select side button. Lock Keys Language Ri[...]

  • Page 23

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 23 PBX : PBX determines ring cadence (e.g. the PBX may send rings that differentiate between internal and external calls.) Continuous : rings continually until answ[...]

  • Page 24

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 24 Display Contrast The display may need to be adjusted for different lighting situations. Contrast may be set by pressing the Up and Down side buttons until the de[...]

  • Page 25

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 25 Channel The user may enable any PTT channel that has been allowed in the Admin menu by entering the corresponding number from the keypad. If PTT has been enabled[...]

  • Page 26

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 26 4. License Management The NetLink Wireless Telephone system supports a number of different IP protocol integrations. All NetLink e340, h340, and i640 Wireless Te[...]

  • Page 27

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 27 4.2 Configuration Process 1. Download the latest NetLink Wireless Telephone software from http://www.spectralink.com/softwareUpdates , 2. Place the latest versio[...]

  • Page 28

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 28 5. T esting a Handset Verify proper registration and operation of each handset by performing the following tests on the handset in an active wireless area. 1. Po[...]

  • Page 29

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 29 6. Diagnostic T ools Run Site Survey , Diagnostic Mode and Syslog Mod e are three diagnostic tools provided to assist the WLAN administrato r in evaluating the f[...]

  • Page 30

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 30 beacon interval of 200ms. The third has a si gnal strength of –56dbm, is configured on channel 11 with a beacon interval of 100ms. a b 7 b c 8 - 2 8 0 2 1 0 0 [...]

  • Page 31

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 31 Solving coverage issues Coverage issues are best resolved by a dding and/or relocating access points. Overlap issues may be resolved by reassigning channels to t[...]

  • Page 32

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 32 Screen 2 • Jitter = average error or “wobble” in received packet timing, in microseconds • LastRate = Last successful transmit data rate • GatewyType =[...]

  • Page 33

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 33 Full – AP can not handle bandwidth requirements AthT – Authentication Timeout AscT – Association Timeout AthF – Authentication Failure AscF – Associati[...]

  • Page 34

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 34 6.3 Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be f[...]

  • Page 35

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 35 Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs: MAC Signal strength Reason not use[...]

  • Page 36

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 36 7. Cer tifying the Handsets Prior to determining that an installation is complete, test the handsets following the sequence given in section 5 Testing a Handset [...]

  • Page 37

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 37 8. Sof tware Maintenance The NetLink e340, h340, and i640 Wirele ss Telephones use proprietary software programs written and maintained by Spectr aLink Corporati[...]

  • Page 38

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 38 9. T r oubleshooting NetLink e340, h340, and i640 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, dis[...]

  • Page 39

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 39 or access point. See the appropriate LinkPlus Interface Guide or the Configuration Guide for the access point in use at the site. 9.3 Infrastructure Problems Cal[...]

  • Page 40

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 40 9.5 Handset Status Messages Handset status messages provide information about the NetLink e340, h340, and i640 Wireless Telephone’s communication with the acce[...]

  • Page 41

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 41 Message Description Action (battery icon), Battery Low, beep (audio) Low battery. In call: the batte ry icon displays and a so ft beep will be heard when the use[...]

  • Page 42

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 42 Message Description Action DHCP Error (1-5) DHCP Error 1 The handset cannot l ocate a DHCP server. It will try every 4 seconds until a server is located. DHCP Er[...]

  • Page 43

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 43 Message Description Action Files too big Handset software download files ar e incorrect or corrupted. Download new software fro m the SpectraLink site per sectio[...]

  • Page 44

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 44 Message Description Action No IP Address Invalid IP. Check the IP address of the handset and re- configure if requ ired. This indicates the han dset cannot find [...]

  • Page 45

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 45 Message Description Action System Busy yyy.yyy.yyy.yy y y…y = SVP Server/Telephony Gateway I P Address Gateway or SVP serve r has reached call capacity; displa[...]

  • Page 46

    SpectraLink Corporation Configuration and Adminis tration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PN: 72-1065-09-J.doc Page 46 Index Access point Coverage, 31 Coverage test, 36 Audio problems, 39 Automatic Lear n, 17 Capacity, 38 Checking code, 37 Customer Support Hotline, 5 Dialtone, 39[...]