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Plantronics WO200 manual

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Table of contents for the manual

  • Page 1

    Savi ™ Office WO200 Wi r e le ss h ea ds et s ys te m with Optional HL10 ™ lifter User guide[...]

  • Page 2

    Plantronics Savi User Guide W elcome Congratulations on purchasing your new Plantr onics product. This guide contains instructions for setting up and using your Savi Office WO200 (WO1 base and WH200/WH210 headset) wireless headset system. Please r efer to the separate safety instructions for important product safety information prior to installati[...]

  • Page 3

    Contents Plantronics Savi User Guide 1 Package Contents and Features ........................... 4 1.1 Savi Base ................................................................ 4 1.2 Savi Headset ........................................................... 5 1.3 HL10 Lifter (Optional) ............................................... 6 2 Base Set Up [...]

  • Page 4

    Plantronics Savi User Guide 4 Savi WO1 base features 1.1 Savi WO1 base Base T elephone interface cable USB cable CD includes: • PerSono ® Suite TM software • Animated setup guide • Complete user guide Base power supply Desk Phone speaking volume PC talk button Indicator light Indicator light Desk phone talk button Subscription button and ind[...]

  • Page 5

    Plantronics Savi User Guide 5 1.2 Savi WH200/WH210 headset Ear tips Indicator light Microphone Charging cradle Headset with pre-installed ear tip Call control button Savi WH200/WH210 headset features V olume down button (also controls mute) V olume up button (also controls switching functions)[...]

  • Page 6

    Plantronics Savi User Guide 6 1.3 HL10 lifter (optional) Additional HL10 lifter parts (if requir ed) HL10 lifter Accessory jack Ringer microphone Extender arm For Nortel i2004 phones only Handset lifter arm Power cord Height switch Ringer microphone jack (remove cover)[...]

  • Page 7

    Plantronics Savi User Guide 7 2 Base set-up 2.1 Attaching charging cradle to base 1 Connect the headset charging cradle to the base. Push firmly on the cradle until the cradle snaps into place. 2.2 Connecting base to desk phone 1 Connect the telephone interface cable to the telephone interface cable jack on the base. 2 Disconnect the handset coil [...]

  • Page 8

    Plantronics Savi User Guide 8 3 Headset set-up 3.1 Fitting headset The headset comes with a pre-installed ear tip. T o install a differ ent ear tip, see the following: 1 Remove the pre-installed ear tip by pushing in and turning the ear tip CLOCKwise, then pull firmly . 2 Choose the size and style of ear tip that fits most comfortably . Align ear[...]

  • Page 9

    Plantronics Savi User Guide 9 4 Configuration and test call 4.1 Checking configuration 1 If your desk phone has a volume control set it to mid- range. 2 On the base, ensure the Configuration switch is set to “A” and the Desk phone speaking volume and Desk phone listening volume are both set to 3. NOTE For most phones, these factory default s[...]

  • Page 10

    Plantronics Savi User Guide 10 5 Lifter set-up (optional) 5.1 Installing lifter 5.2 If you do not hear a dial tone 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 1 Firmly press the handset lifter power cor d into the handset lifter jack. 2 While wearing your headset, slide the handset lifter arm under[...]

  • Page 11

    Plantronics Savi User Guide 11 5.3 Additional parts (if requir ed) Extender arm 1 2 2 1 2 3 Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle. 1 Slide extender arm onto lifter . 2 Stabilisers can be shifted left and right. Position stabilisers on outside of handset to gently grip the phone. [...]

  • Page 12

    Plantronics Savi User Guide 12 6 PC set-up 6.1 Installing USB cable 1 Connect the USB cable to the USB port on the back of the base. 2 Connect the other end of the USB cable to the USB port of the PC. 6.2 Installing PerSono Suite software 1 In the interactive setup guide located on the CD, select Step 6.2 Installing PerSono Suite Software . 2 Click[...]

  • Page 13

    Plantronics Savi User Guide 13 7 Using your Savi Office wir eless headset system IMPORT ANT It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software, running it without the softwar e will limit the system's full capabilities. Powering up headset If the headset batt[...]

  • Page 14

    Plantronics Savi User Guide 14 Placing, answering and ending calls with PC With PerSono Suite software* Without PerSono Suite software T o place a call 1. Dial number from the supported softphone application*** 1. Briefly press call contr ol button on headset** or briefly press base PC talk button 2. Dial number from softphone application T o ans[...]

  • Page 15

    Plantronics Savi User Guide 15 Headset docked Headset undocked Double press the subscription button on the base. The subscription light will flash red and green. When the subscription light becomes solid green, the headset and base are subscribed to one another . Double press the subscription button on the base. The subscription light will flash [...]

  • Page 16

    Plantronics Savi User Guide 16 T oggling on/off over -the-air subscription The Savi Office system is supplied with the over -the-air subscription enabled. Y ou can toggle on or off over -the-air subscription using the subscription button on the base. With the master headset u n d o c k e d and the system idle, press the subscription button for thr[...]

  • Page 17

    Plantronics Savi User Guide 17 Headset status Headset indicator light Headset charging Off Headset fully charged Off Headset in use Flashes green Subscribing Solid green Button (indicator light) state If button is pressed Off Solid green Flashing green Solid gr een Solid green Off Solid red Solid green Flashing red Solid green Headset indicator lig[...]

  • Page 18

    Plantronics Savi User Guide 18 8 PerSono Suite softwar e It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software, running it without the softwar e will limit the system's capabilities. PerSono Suite software allows you to do the following with your Savi Office sys[...]

  • Page 19

    Plantronics Savi User Guide 19 If PerSono Suite software is configur ed to manage your multimedia automatically when a call comes in, the music note will disappear and then be brought back up once all your calls have ended. In order to mix multimedia fr om your PC with an active desk phone call, you must follow these steps: 1 Start with your activ[...]

  • Page 20

    Plantronics Savi User Guide 20 4 T o confirm that PerSono Suite is now supporting Skype, go to the “PC Panel” tab in PerSono Suite and ensure that Skype is listed under “Softphones”. Softphone support For a list softphones supported by PerSono Suite refer to www . plantronics.com/SoftphoneCompatibility . PerSono Suite software supports all[...]

  • Page 21

    Plantronics Savi User Guide 21 Settings screen – headset and base The Settings screen allows you to customise the base and headset to your pr eference. The Savi Office system is supplied with the default settings and can be changed as described in the Settings column below . NOTE Some parameters may appear as grayed out. PerSono Suite automatica[...]

  • Page 22

    Plantronics Savi User Guide 22 Help for base settings Auto answer Auto answer saves the user a button press to establish the radio link between headset and base unit. When auto answer is set to OFF , you must pr ess the headset call control button or base PC/desk phone talk button to answer an incoming call.* When auto answer is set to ON, an incom[...]

  • Page 23

    Plantronics Savi User Guide 23 Default Settings Help for base settings Anti-startle Anti-startle provides advanced hearing pr otection against sudden loud sounds. When Anti-startle is set to ON, the system identifies and eliminates sudden loud sounds and rapidly reduces them to a comfortable level. When Anti-startle is set to OFF , the headset cap[...]

  • Page 24

    Plantronics Savi User Guide 24 PC panel screen • Choose whether you want PerSono Suite software to launch when you login to Windows. • See a list of supported softphones running on your PC. • See which Plantronics device is attached to your PC and working with PerSono Suite software. • Customise how you want the PerSono Suite software to ma[...]

  • Page 25

    Plantronics Savi User Guide 25 Support screen The support screen pr ovides on-line access to this printable user guide, frequently asked questions, how to contact Plantr onics, and software upgrade information. The curr ent version of software and firmware curr ently running on your system is also shown here. Updates All the requir ed software and[...]

  • Page 26

    Plantronics Savi User Guide 26 I can't hear a dial tone at the headset. Make sure your headset is charged. Make sure your headset is subscribed to base. See Subscribing a master headset on page 15. Press the call contr ol button on your headset. Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher [...]

  • Page 27

    Plantronics Savi User Guide 27 I can no longer hear any audio through my PC speakers. For Windows XP Systems: Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound playback” change the default setting from Savi Ofce to your PC speakers. Click “OK” to confirm your change. For[...]

  • Page 28

    Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States www .plantronics.com For product support, contact us at www .plantronics.com/support. © 2010 Plantronics, Inc. All rights r eserved. Plantronics, the logo design. HL10, Persono Suite, Savi, and Sound Innovation are trademarks or r egistered trademarks of Plantronics, Inc. Wind[...]