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Plantronics WO100 manual

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Table of contents for the manual

  • Page 1

    Savi ™ Office WO100 Pr ofessional Wir eless Headset System (WO1 ™ Base + WH100 ™ Headset) with Optional HL10 ™ Lifter User Guide[...]

  • Page 2

    Plantronics Savi User Guide W elcome Congratulations on purchasing your new Plantr onics product. This guide contains instructions for setting up and using your Savi Office WO100 Professional Wireless Headset System. Please r efer to the separate safety instructions for important product safety information prior to installation or use of the pr od[...]

  • Page 3

    Contents Plantronics Savi User Guide 1 Package Contents and Features ........................... 4 1.1 Savi Base ................................................................. 4 1.2 Savi Headset ............................................................ 5 1.3 HL10 Lifter (Optional) ............................................... 6 2 Base Set U[...]

  • Page 4

    Plantronics Savi User Guide 4 Savi WO1 Base Features 1.1 Savi WO1 Base Base T elephone Interface Cable USB Cable CD includes: • PerSono ® Suite Software • Animated Setup Guide • Complete User Guide Base Power Supply T elephone Interface Cable Jack Power Jack Handset Lifter Jack 1 Package Contents and Featur es USB Port Desk Phone Speaking V [...]

  • Page 5

    Plantronics Savi User Guide 5 Headband 1.2 Savi WH100 Headset Earloop Indicator Light Microphone Charge Cradle Headset with Pre-Installed Earloop and Ear T ab Call Control Button (also contr ols volume, mute and switching functions) Savi WH100 Headset Features Ear T ab Extra Ear T ab Foam Ear Cushions[...]

  • Page 6

    Plantronics Savi User Guide 6 1.3 HL10 Lifter (Optional) Additional HL10 Lifter Parts (If Required) HL10 Lifter Accessory Jack Ringer Microphone Extender Arm For Nortel i2004 phones only Handset Lifter Arm Power Cord Height Switch Ringer Microphone Jack (remove cover)[...]

  • Page 7

    Plantronics Savi User Guide 7 2 Base Set Up 2.1 Attaching Charge Cradle to Base 1 Connect the headset charge cradle to the base. Push firmly on the cradle until the cradle snaps in to place. 2.2 Connecting Base to Desk Phone 1 Connect the telephone interface cable to the telephone interface cable jack on the base. 2 Disconnect the handset coil cor[...]

  • Page 8

    Plantronics Savi User Guide 8 3 Headset Set Up 3.1 Fitting Headset The headset comes with a pre-installed earloop and ear tab. An optional headband is also provided. 1 T o install the headband, gently unsnap the pre-installed earloop from the headset. 2 Snap the headband into the headset. The headband can be adjusted to fit. 3 For either wearing o[...]

  • Page 9

    Plantronics Savi User Guide 9 7 If the dial tone still does not sound clear , adjust the Configuration Switch until the dial tone sounds the best. NOTE Multiple settings might work with your phone; however , only one is the optimal position. 8 Press the call contr ol button on the headset to complete configuration. 9 Replace the handset into the [...]

  • Page 10

    Plantronics Savi User Guide 10 5 Lifter Set Up (Optional) 5.1 Installing Lifter 5.2 If Y ou Do Not Hear a Dial T one 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 1 Firmly press the handset lifter power cor d into the handset lifter jack. 2 While wearing your headset, slide the handset lifter arm und[...]

  • Page 11

    Plantronics Savi User Guide 11 5.3 Additional Parts (If Required) Extender Arm 1 2 2 1 2 3 Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle. 1 Slide extender arm onto lifter . 2 Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the phone. [...]

  • Page 12

    Plantronics Savi User Guide 12 6 PC Set Up 6.1 Installing USB Cable 1 Connect the USB cable to the USB port on the back of the base. 2 Connect the other end of the USB cable to the USB port of the PC. 6.2 Installing PerSono Suite Software 1 In the animated setup guide located on the CD, select Step 6.2 Installing PerSono Suite Software. 2 Click on [...]

  • Page 13

    Plantronics Savi User Guide 13 7 Using Y our Savi Office Pr ofessional Wir eless Headset System IMPORT ANT It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software it will limit the system’ s full capabilities. Powering Up Headset If the headset battery is charged the[...]

  • Page 14

    Plantronics Savi User Guide 14 Placing, Answering, and Ending Calls with PC With PerSono Suite Software* Without PerSono Suite Software T o place a call 1. Dial number from the supported softphone application*** 1. Short press call contr ol button on headset** or short press base PC talk button 2. Dial number from softphone application T o answer a[...]

  • Page 15

    Plantronics Savi User Guide 15 Conferencing In Up to Thr ee Additional Headsets While on a call you can subscribe up to three additional headsets to your base for conferencing. As you add headsets to the base an additional headset icon will appear in the PerSono Suite software scr een with a number from 1 to 3 indicating the number of additional he[...]

  • Page 16

    Plantronics Savi User Guide 16 T oggling On/Off Over -the-Air Subscription The Savi Office system ships with the over -the-air subscription enabled. Y ou can toggle on or off over -the-air subscription using the subscription button on the base. With the master headset u n d o c k e d and the system idle, press the subscription button for three sec[...]

  • Page 17

    Plantronics Savi User Guide 17 Headset Status Headset Indicator Light Headset charging Off Headset fully charged Off Headset in-use Flashes green Subscribing Solid green Button (Indicator Light) State If Button Is Pressed Off Solid green Flashing green Solid gr een Solid green Off Solid red Solid green Flashing red Solid green Headset Indicator Lig[...]

  • Page 18

    Plantronics Savi User Guide 18 8 PerSono Suite Softwar e It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software running it will limit the system’ s capabilities. PerSono Suite software allows you to do the following with your Savi Office system: • Answer/end calls[...]

  • Page 19

    Plantronics Savi User Guide 19 If PerSono Suite software is configur ed to manage your multimedia automatically when a call comes in, the music note will disappear and then be brought back up once all your calls have ended. In order to mix multimedia fr om your PC with an active desk phone call you must follow these steps: 1 Start with your active[...]

  • Page 20

    Plantronics Savi User Guide 20 4 T o confirm that PerSono Suite is now supporting Skype, go to the “PC Panel” tab in PerSono Suite and ensure that Skype is listed under “Softphones”. Softphone Support For a list softphones supported by PerSono Suite refer to www . plantronics.com/SoftphoneCompatibility PerSono Suite software supports all t[...]

  • Page 21

    Plantronics Savi User Guide 21 Settings Screen – Headset and Base The Settings Screen allows you to customize the base and headset to your pr eference. The Savi Office System is shipped with the default settings and can be changed as described in the Settings column below . NOTE Some parameters may appear as grayed out. PerSono Suite automatical[...]

  • Page 22

    Plantronics Savi User Guide 22 Help for Base Settings Auto Answer Auto answer saves the user a button press to establish the radio link between headset and base unit. When auto answer is set to OFF you must press the headset call contr ol button or base PC/desk phone talk button to answer an incoming call.* When Auto Answer is set to ON an incoming[...]

  • Page 23

    Plantronics Savi User Guide 23 Help for Base Settings Default Settings Anti-Startle Anti-startle provides advanced hearing pr otection against sudden loud noise. When Anti-Startle is set to ON, the system identifies and eliminates sudden loud sounds and instantly reduces them to a level similar to background noise. When Anti-Startle is set to OFF [...]

  • Page 24

    Plantronics Savi User Guide 24 PC Panel Screen • Choose whether you want PerSono Suite software to launch when you login to Windows. • See a list of supported softphones running on your PC. • See which Plantronics device is attached to your PC and working with PerSono Suite software. • Customize how you want the PerSono Suite software to ma[...]

  • Page 25

    Plantronics Savi User Guide 25 Upgrade Firmware Firmware is internal software that runs within a headset system. Occasionally , new firmware is made available to improve pr oduct performance and/or add functionality . T o upgrade the system firmware, complete the following: 1 Ensur e your Savi Office base is connected directly to your PC. (Not t[...]

  • Page 26

    Plantronics Savi User Guide 26 I can’t hear a dial tone at the headset. Make sure your headset is charged. Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call contr ol button on your headset. Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher set[...]

  • Page 27

    Plantronics Savi User Guide 27 I can no longer hear any audio through my PC Speakers. For Windows XP Systems: Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound playback” change the default setting from Savi Ofce to your PC speakers. Click “OK” to confirm your change. For[...]

  • Page 28

    Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States T el: 800-544-4660 www .plantr onics.com For product support contact us at www .plantronics.com/support. © 2009 Plantronics, Inc. All rights r eserved. Plantronics, the logo design. HL10, Persono, Savi, Sound Innovation, W01, and WH100 are trademarks or r egistered trademarks [...]