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Pertech A470e manual

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Table of contents for the manual

  • Page 1

    A 4 7 0 e I M P A C T V A L I D A T I O N P R I N T E R U s e r s G u i d e 220 292 A-03 3/0 6 ®[...]

  • Page 2

    A470e Users Guide Pertech® 2006 ii[...]

  • Page 3

    A470e Users Guide Pertech® 2006 iii Disclaimer Information in this document is subject to change without notice. Consult your Pertech® sales representative for information that is applicable and current. Pertech reserves the right to improve products as new technology , components, software and rmware become available. No part of this document[...]

  • Page 4

    A470e Users Guide Pertech® 2006 iv Important Information to the User In order to ensure compliance with the Product Safety , FCC, and CE marking requirements, you must use the power supply , power cord, and interface cable, which were shipped with this product or which meet the following parameters: Power Supply Input power to this product must be[...]

  • Page 5

    A470e Users Guide Pertech® 2006 v Contents Preface ............................................................................................................... vii Where to Get Additional information ......................................................... vii Chapter 1: About the Printer .......................................................[...]

  • Page 6

    A470e Users Guide Pertech® 2006 vi Chapter 4: Communication............................................................................... 17 RS232 Serial Interface ............................................................................. 18 Serial Interface Pinout .............................................................................. [...]

  • Page 7

    A470e Users Guide Pertech® 2006 vii This man ual has been wri tten to help you ins tall , op erat e an d ma inta in y our n ew P erte ch A47 0e Prin ter . Feel fre e to con tact us i f yo u ne ed f urth er a ssis tanc e af ter read ing this man ual. Ple ase see the T ro uble shoo ting Pri nter Pro blem s se ction of this man ual and dete rmin e th[...]

  • Page 8

    A470e Users Guide Pertech® 2006 1 Chapter 1: About the Printer The A470e printer is a fast reliable printer designed to meet your immediate and long term needs. Industry standard RS-232 and USB interfaces allow for connection to any host computer or terminal system .The A47 0e prin ter feat ures a on e bu tton con gur atio n se tup with ve c[...]

  • Page 9

    A470e Users Guide Pertech® 2006 2 Features and Options This man ual cove rs s ever al m odel s an d de scri bes feat ures and opt ions whi ch do not app ly t o al l vers ions . R efer to the mode l li st b elow to dete rmin e wh ich feat ures you r pri nter sup port s. Sta nda rd Feat ure s: Int erf ace s RS- 232 DB9 Se ria l, USB. Mem ory /Fi rmw[...]

  • Page 10

    A470e Users Guide Pertech® 2006 3 Ordering Paper and Supplies The foll owin g se ctio n li sts the pape r an d su ppli es a vail able for ord er . In addi tion to pape r and ribb ons, par ts, serv ice and repa ir m ay b e ob tain ed b y ca llin g 80 0- 800 -66 14. Paper: Pap er Ply Par t N umb er One ...............................................[...]

  • Page 11

    A470e Users Guide Pertech® 2006 4 Chapter 2: Operating the Printer This cha pter des crib es t he p rint er c ontr ols and prov ides pro cedu res f or l oadi ng Pap er a nd R ibbo ns . Addi tiona lly , th e ad just ment pro cedu res for sett ing the Air G ap, Docu ment Sto p an d Lo w Pa per Sens or a re p rovi ded, Usi ng the Con tro ls The A470e[...]

  • Page 12

    A470e Users Guide Pertech® 2006 5 Roll paper mus t be 3.25 inc hes wid e with a maxi mum dia mete r of 3.5 inche s. Receip t / Journa l prin ters can accomm odat e 1, 2 or 3 ply pap er . Paper and oth er print er consu mabl es may be purc hase d fr om P erte ch b y ca llin g 1 -80 0-8 00 -66 14 . T o loa d paper the powe r must be turned ON. Refer[...]

  • Page 13

    A470e Users Guide Pertech® 2006 6 48 1X P ap er Loa di ng In str uc tio ns 1. Rai se c ove r and rem ove the spe nt r oll . F lip the gre en pape r loa ding ch ute to the rai sed pos itio n. 2. Ins tall th e ne w rol l so th e pa per exi ts f rom the bot tom of the roll . 3. Ins ert the lea ding ed ge o f the pap er into the gre en load ing chu te[...]

  • Page 14

    A470e Users Guide Pertech® 2006 7 Ribbon Cartridge Replacement T o repla ce th e ri bbon rai se the pri nte r c ove r . Le ave th e p rint er pow er on. Pres s on the R ibbon Inte rlock T ab and ribb on w ill d iseng age from the inner frame . Li ft the ol d Ri bbo n C artr idg e u p and ou t o f th e p rin ter and di sca rd. Re mov e n ew cart ri[...]

  • Page 15

    A470e Users Guide Pertech® 2006 8 5/64 Adjustment Screws Air Gap Adjustment The ai r g ap m ay nee d a djus tme nt if 3 pl y r oll pa per is use d. If adj ust men t is re qui red it wil l b e evi den ced by ink sm udg e on a Sel f T e st prin tou t. Mos t 3 ply pa per ca n be ac com mod ated by tur nin g t he 2 ad jus tme nt s cre ws clo ckwi se 1[...]

  • Page 16

    A470e Users Guide Pertech® 2006 9 Th e Do cum en t St op l imi ts t he d ep th an i ns er te d f or m ca n be p lac ed i nt o th e V a lid at io n Sl ot . Thi s de n es th e va li da ti on pr in t el d hei gh t. Pr in ter s ar e ma nu fac tu re d wi th t he ma xi mu m pr int e ld se tt in g o f 2. 16 i nc hes b ut t he d ime ns io n ca n [...]

  • Page 17

    A470e Users Guide Pertech® 2006 10 Low Paper Sensor Adjustment The Low Paper Sensor is located on the inner-frame to the right side of the paper roll. Thi s s ens or i s a re ec tive op tic al devi ce tha t c an b e a dju ste d to ac com mod ate var iou s r oll cor e dia met ers and qu ant iti es o f p ape r p rese nt whe n l ow p ape r i ndi c[...]

  • Page 18

    A470e Users Guide Pertech® 2006 1 1 The re is no c ust ome r m aint ena nce re quir ed for th e A470 e p rin ter , how eve r , you ma y occ asi ona lly cle an lin t an d p ape r d ust out of th e me cha nis m u sing lo w p res sure ca nne d ai r . It is rec omm end ed t hat th is is d one on a regu lar ba sis , su ch as aft er e ver y r ibb on c h[...]

  • Page 19

    A470e Users Guide Pertech® 2006 12 The A470 e pr odu ces a prin tou t l ist ing the cu rre nt con gur ati on sett ing s. A samp le pri nto ut i s inc lud ed on t he fol low ing pag e. Rec eipt an d R ece ipt/ Jou rna l p rint ers wi ll prin t a Co ngu rat ion Rep ort if the Pa per Advan ce But ton on the to p c ove r is de pre sse d an d h e[...]

  • Page 20

    A470e Users Guide Pertech® 2006 13 Serial Number: ******** Main Firmware Revision: * ** *** CRC **** Boot Firmware Revision: * ** *** CRC **** Printer Control Language PCL: A470 Language Diag Mode: Standard Print Auto LF: CR=CR Font: Char/Line: 40 Intl Char Set: USA Code Page: 437 USA Receipt LPI: 6 Lines Per Inch V alidation LPI 6 Lines Per Inch [...]

  • Page 21

    A470e Users Guide Pertech® 2006 14 Printer conguration options: Pr in ter C on tr ol La ng ua ge: PCL: A470 La ngu age ACL Mod e(Ad van ced Co mman d L ang uag e) Mo de 1 (D O21 4) Mode 2 (ZC 297 9) Mode 3 (ZC 597 9) Diag nos tic Mo de: Sta nda rd P rin t Hex Du mp Aut o li ne fee d: CR=C R + LF (L ine Fee d) CR = CR (Ca rri age Ret urn ) ACK o[...]

  • Page 22

    A470e Users Guide Pertech® 2006 15 F ont : Font : All Mod es Exc ept A470 : S tand ard , Com pres sed , Exp ande d A470 Mo de: 40 , 3 3 , 36 , 44 , 5 0 , 57 , 66 Intl Ch ar Set : (A vaila ble Cha rac ter Set s V ary w ith Con tro l L angu age .) USA , UK , G erm an , F renc h , It ali an , Sp ain I , He bre w , De nma rk I , S wed en, Jap an, No r[...]

  • Page 23

    A470e Users Guide Pertech® 2006 16 Har dw ar e Mec hani sm Mod el: A47 0E- 48X1 Ind epe nden t V alida te A47 0E- 48X0 Rec eip t On ly A47 0E- 4812 Con cur rent V alid ate Wi th Rewi nd A47 0E- 4872 Conc urr ent V alid ate A47 0E- 4874 V alida te Onl y The Me chan ism Mo del Opt ion is No t S ele cta ble in Con gu rat ion Mo de. Set up for thi [...]

  • Page 24

    A470e Users Guide Pertech® 2006 17 Chapter 4: Communication 3 Pin Mini-Din Power Connector RJ-1 1 Cash Drawer Connector DB9 Male Serial Connector USB Connector The A470e comes with two communication interfaces, RS-232 Serial or USB. Additionally , the printer is congured with dual cash drawer ports and a 3 Pin Mini-Din power coupling. The RS- 2[...]

  • Page 25

    A470e Users Guide Pertech® 2006 18 Printer Computer DB-9M DB-9M Pin Pin 1 N/C 1 N/C 2.RXD ← 3 3 TXD → 2 4 DTR → 6 5 SIG. GND. ← 5 6 DSR ← 4 (TTL FORM IN) → 7 RTS → 8 8 CTS ← 7 (TTL LOW P APER) → 9. N/C N/C The RS -23 2 in ter fac e u ses eit her XO N/XO FF( Sof twa re) or DTR /DS R(Ha rdw are ) p roto col . Thi s is set in the Co[...]

  • Page 26

    A470e Users Guide Pertech® 2006 19 The USB interface is compatible with USB 2.0 Specication. Using the USB interface with the printer requires that you have USB drivers installed. The USB driver is installed automatically by most standard operating systems. Pin 1 EOT/VCC Pin 2 D- Pin 3 D+ Pin 4 GRD Pin 5 GRD Pin 6 GRD USB Interface Cable PinOut[...]

  • Page 27

    A470e Users Guide Pertech® 2006 20 Pin # Cash Drawer A Cash Drawer B 1 N /C Solenoid + 2 Solenoid + N /C 3 Solenoid - Solenoid - 4 Switch Switch 5 Switch Switch 6 N /C N / C Each cash drawer driver will source 24 volts for 75 ms to the “solenoid +” pin of the appropri- ate RJ-1 1 jack when the proper cash drawer command is executed. The cash d[...]

  • Page 28

    A470e Users Guide Pertech® 2006 21 Power Supply The A470e printer uses a NTRL Certied external switching power source with a Limited Power Source (LPS) output for use in North America, input 100-240 V ac, 50/60 Hz, 1.5 A, with a maximum power consumption of 60 watts, output is rated at 24 Vdc,2.5A. The following illustration shows the power cab[...]

  • Page 29

    A470e Users Guide Pertech® 2006 22 Chapter 5: T rouble Shooting Printer Problems Fo llo win g ar e s ymp tom s yo ur pri nte r ma y e xhi bit and si mpl e s olu tio ns t he pri nte r op era tor co uld imp lem ent . • P r i nt e r fa i l ed t o p r i nt a ft e r t h e ro l l p a p e r w a s r e pl a c e d. Th e t o p c o v er m us t b e c l os e [...]

  • Page 30

    A470e Users Guide Pertech® 2006 23 • S t a tu s li g h t i s Re d ( n o t G r e en ) a nd p ri n t er w i ll n ot r es p o n d. R e mo v e th e ri b b o n c a rt r i dg e a nd p ap e r r o l l . U si n g Lo w Pr e s su r e Ca n n ed Ai r sp r a y o u t t h e a re a s ar o u nd t h e t h re e se n s o rs . (S e e I l l u st r a ti o n be l o w) .[...]

  • Page 31

    A470e Users Guide Pertech® 2006 24 T rouble Shooting Other Issues Fault Mode Th e pr in te r wi ll ent er a Fa ult Mo de and wil l not ope rat e whe n ce rt ai n fa il ur e co nd iti on s are en co un ter ed . C on r mat io n of t hi s c on dit io n can be ac co mpl is he d by t he hos t o n t he DT R (pin 8) o r st at us wi th a n RS -2 32 in [...]

  • Page 32

    A470e Users Guide Pertech® 2006 25 Getting Service and T echnical Support Service Y ou can rely on Pertech for fast turnaround, exibility , and a highly trained and dedicated staff to return your equipment back in rst class working order . As part of Pertech, we are very familiar with all Pertech printers. This afliation gives us the tech[...]

  • Page 33

    A470e Users Guide Pertech® 2006 26 Some features listed in this specication do not apply to all products in the Pertech A470e series. Refer to Chapter 1: Features and Options of this manual to determine which features apply to a particular model. Media Roll Paper Width ........................................... 3.25 +/-.03 Inches Roll Paper Pl[...]

  • Page 34

    A470e Users Guide Pertech® 2006 27 Hardware Print Head ..................................................... 9 Wire Impact Wire Diameter ............................................... .012” Center T o Center Dimension ......................... .0139” Width ............................................................ 6.34” (161 Mm) Height...[...]

  • Page 35

    A470e Users Guide Pertech® 2006 28 Index A Adjustable Features 8, 22 Air Gap Adjustment 8, 22 Auto line feed 14 Advanced Command Language 3, vii B Baud 15, 18, 27 C Canned air 1 1 Cash drawer 17, 20 Caution 10, 1 1 Character Sets 2, 15, 26 Cleaning Solutions 1 1 Code Page 15 Communication interfaces 17 Compatibility modes 1 Concurrent feed 2 Con?[...]

  • Page 36

    A470e Users Guide Pertech® 2006 29 Power Supply 21, 27, iv Printer controls 4 Printer Control Language 14 Printeld dimension 9 Print Speed 26 Publications vii R Ram test failure 24 Receipt LPI 15 Resident character sets 2 Revision 25 Ribbon Cartridge 7, 23 Ribbon Interlock T ab 7 Roll Diameter 26 Roll Paper Plies 26 Roll Paper Width 26 RS232 Se[...]

  • Page 37

    A470e Users Guide Pertech® 2006 30 Warranty Pertech Resources warrants all of its transaction printers against defects in material and workmanship for a period of 24 months from date of shipment by Pertech Resources or the rated maximum number of transactions for the specic product – whichever comes rst. Kiosk printers, mechanisms and dist[...]