Panasonic WJ-HD616K manual

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Table of contents for the manual

  • Page 1

    Before attempting to connect or operate this pr oduct, please read these instructions car efully and save this manual for future use. No model number suffix is shown in this manual. Installation Guide Digital Disk Recor der Model No. WJ-HD616K WJ-HD716K ERROR ALARM ALARM SUSPEND STS HDD1 A/F TIMER HDD2 HDD3 OPERATE HDD4 ALARM RESET GOTO LAST GOTO D[...]

  • Page 2

    2 The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulat- ed "dangerous voltage" within the pr od- uct's enclosure that may be of suf ficient magnitude to constitute a risk of electric shock to persons. CAUTION: TO RE D UC E T H E R IS K O F E LE C TR I C [...]

  • Page 3

    3 Limitation of liability THIS PUBLICA TION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT ABILITY , FITNESS FOR ANY P ARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE THIRD P ARTY'S RIGHT . THIS PUBLICA TION COULD INCLUDE TECHNICAL INACCURACI[...]

  • Page 4

    4 Important safety instructions 1) Read these instructions. 2) Keep these instructions. 3) Heed all war nings. 4) Follow all instructions. 5) Do not use this apparatus near water . 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat [...]

  • Page 5

    5 Contents Limitation of liability .......................................................3 Disclaimer of warranty ...................................................3 Important safety instructions .........................................4 Preface ..........................................................................7 Features ................[...]

  • Page 6

    6 Configure the basic settings r elating to user management [Basic] ................................................106 Register or change the administrator information [Administrator] .........................................................107 Register , change or delete the user information [User] ................................................[...]

  • Page 7

    7 Pr eface Featur es The digital disk recor ders WJ-HD616K, WJ-HD716K are designed for use within a surveillance system, and r ecord images fr om up to 16 cameras on the hard disk drives. This product supports HDMI (High-Definition Multimedia Interface) standar d which allows displaying playback/live images with superior quality when connecting to [...]

  • Page 8

    8 System configuration PC System controller Network Monitor 1 Monitor 2 Extension unit x3 Microphone x4 Powered speaker Amplifier System camera or combination camera x16 4 3 2 1 8 7 6 5 12 11 0/10 9 16 15 14 13 STOP MOUSE Digital Disk Recorder WJ-HD616 REV FWD GOTO LAST SUB MENU SET HOLD GOTO DATE SEARCH COPY SETUP /ESC PAUSE PLAY REC REC STOP MON[...]

  • Page 9

    9 About the user manuals The following 3 manuals are pr ovided for the WJ-HD616K / WJ-HD716K. Installation Guide (this document): Contains descriptions of how to install/connect this product and how to configur e the requir ed settings. Operating Instructions (PDF): Contains descriptions of how to operate this product. (Both operations using the in[...]

  • Page 10

    10 T rademarks and r egister ed trademarks Copyright Adobe, Adobe logo and Reader are either r egistered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Microsoft, Windows, W indows Vista, Internet Explorer , ActiveX and DirectX ar e either register ed trademarks or trademarks of Microsoft Corpora[...]

  • Page 11

    11 Network security As you will use this product connected to a network, your attention is called to the following security risks. q Leakage or theft of information through this product w Use of this product for illegal operations by persons with malicious intent e Interference with or stoppage of this product by persons with malicious intent It is[...]

  • Page 12

    12 Power source The input power source for this pr oduct is 120 V AC, 60 Hz. Do not connect to the outlet that provides the power to equipments that requir es a measurable amount of power (such as a copy machine, air conditioner , etc.). Avoid placing this product in locations wher e is subject to water . Ambient operating temperature Use this prod[...]

  • Page 13

    13 Cleaning  • T ur nthepowerof f,andthenuseasoftclothtoclean this product. When the dirt is har d to remove, use a mild detergent and wipe gently . W ipe out the detergent com- pletely using a soft cloth.  • Donotusestrongorabrasivedetergentswhencleaning the body .  [...]

  • Page 14

    14 Pr ecautions for Installation This product is designed for indoor use. Avoid the following locations for installation.  • Locationsexposedtodirectsunlight  • Placessubjecttohavingstrongvibrationorimpact  • Nearmagneticfieldsourcessuchasatelevisionor speakers  [...]

  • Page 15

    15 For BNC cable connection Use only the recommended plug below when connecting the BNC plug to the connectors on the rear panel of the r ecord- er . Applicable plug: MIL-C39012C or MIL-C39012/16F * Suf fixes attached to the standards may be updated. Tip dimensions inside the recommended BNC plug Important:  • Acompatibleplugshall?[...]

  • Page 16

    16 Majoroperatingcontr olsandtheirfunctions ■ Fr ont view q Status indicator ERROR: Blinks when an error that can become a pr ob- lem for the recor der to run the system occurs. Blinks red: System err or Blinks orange: Thermal error , cooling fan malfunc- tion, etc. ALARM: Blinks when an alarm occurs, and lights when the alarm outp[...]

  • Page 17

    17 u  Maintenanceport The maintenance port that can be used for connection with a PC is provided inside the cover . Do not use for any operation other than maintenance. i  HDDindicator[HDD1toHDD4] STS (status): Indicates the operational statuses of the respective har d disk drive. Lights green: Indicates that the power of the r[...]

  • Page 18

    18 InsertanoptionalSDHC/SDmemorycard Step 1 Open the SDHC/SD memory card slot. Step 2 Insert a SDHC/SD memory card to the slot until it clicks. Step 3 Close the cover of the SDHC/SD memory card slot. Note:  • WhenremovingtheSDHC/SDmemorycar dfromthe slot, push the card until it clicks and pull it up st[...]

  • Page 19

    19 Step 4 Push the tray to the end. Click sound will be heard and the tray will be fixed. Step 5 Close the DVD drive cover . Important:  • Whenopening/closingtheDVDdrivetray ,donotapply force on the tray .  • WhennotusingtheDVDdrive,closethedisctray .  • Whenremoving?[...]

  • Page 20

    20 Behind the front cover Refer to page 21 for descriptions of how to detach the front cover . q  Usebutton[USE] Use this button when adding/replacing the HDD units, or when changing the operational mode. Install/remove HDD units ( + page 52) Determine the operational mode of the hard disk drives ( + page 54) w Dummy board When installing [...]

  • Page 21

    21 How to detach the front cover Step 1 (When detaching the front cover while the power is on) Hold down the [ALARM RESET] button and the [MONITOR] button (for more than 2 seconds). → The power of the fr ont cover will be turned off. Step 2 Open the maintenance port cover and the DVD drive cover , and then remove the fixing scr ews (x3). Step 3 P[...]

  • Page 22

    22 Note:  • Afterattachingthefrontcovertother ecorder ,besureto turn on the power of front cover . ■ Rear view EXT STORAGE MODE DATA RS485(CAMERA) 10/100BASE-T ALARM ALARM/CONTROL VIDEO OUT - CASCADE - IN CASCADE IN MONITOR OUT OUT MONITOR OUT(HD) AUDIO IN AUDIO OUT 3 2 1 1 2 3 4 5 6 7 8 1 2 3 4 4 2 3 1 1 [...]

  • Page 23

    23 !4  Monitoroutputconnector(BNC)[MONITOROUT 1,2] Connect a monitor to this connector . Monitor output connector 1 shall be used to connect a monitor (Monitor 1) to display live image only . Monitor output connector 2 shall be used to connect a monitor (Monitor 2) to display live/recor ded images and the setup menus. Monito[...]

  • Page 24

    24 User/Hostmanagement It is necessary to register users who operates the r ecorder and hosts (PC) that accesses the r ecorder via a network such as a LAN. Up to 32 users and up to 8 hosts can be register ed. The following information can be register ed as user information and host information. Item Description Remarks User name User name is to [...]

  • Page 25

    25 Note:  • Whenoperatingfromasystemcontr ollercompatiblewithPS·Data,logintotherecor derautomaticallyastheuserregister ed in "PSD user" on the "Basic" tab under "User mng.".  • Whennooperationismadeforapprox.2minutesafter?[...]

  • Page 26

    26 T o directly operate the recor der , there are 2 ways of how to operate it: operations using the buttons on the fr ont cover and opera- tions using a mouse connected to the recor der . Basic operation Operations using a mouse The recor der can be operated using a mouse connected to the mouse port on the front cover . Move the mouse cursor onto a[...]

  • Page 27

    27 ➜ Operations flow The operation flow of the recor der is as follows. Rack mounting ( + Page 28) z ➜ Connections ( + Page 29) x ➜ Installation of the hard disk drives ( + Page 52) c ➜ Determination of the operational mode ( + Page 54) v ➜ Startup ( + Page 55) b ➜ Configuration of the settings for the quick setup. ( + Page 63) n z I[...]

  • Page 28

    28 Rack mounting Install the recor der in an EIA standard rack. Equivalent to EIA standard rack (not manufactur ed by Panasonic): EIA 19-inch rack type (Depth: 550 mm or more) Note:  • UsefourM5x12screws(locallypr ocured)toinstallther ecorderinarack. Step 1 Remove the five rubber feet from the botto[...]

  • Page 29

    29 Connection of cameras Up to 16 cameras (system cameras or combination cameras) can be connected to the video input connector 1-16. Important:  • WhenusingwithaPanasonic'smatrixswitcheroracoaxialcommunicationunit,makesurethattheloop-thr oughoutput connection(ofeachvideo?[...]

  • Page 30

    30 Connection of monitors Connect monitors to the monitor output connector . Connect a monitor to be used to display live images only to the monitor output connector 1. Connect a monitor to be used to display not only live images but also recor ded images and setup menu to the monitor output connector 2. The monitor can be connected using a BNC cab[...]

  • Page 31

    31 WhenconnectingamonitorusingaHDMIcable Note:  • MakesuretouseaHDMIcablecompliantwiththeHDMI(high-speed)standar d.  • UseaHDMIcablewhoselengthis10m{32.81ft}orlesstopreventimagequalitydeteriorationandunstableperforman[...]

  • Page 32

    32 Connection of a PC Connect a PC and the recor der . Required devices and cables vary depending on how to connect them. Before starting the con- nection, prepar e the requir ed devices and cables. Connect a PC and the recor der directly Use a LAN cable to connect a PC and the recor der directly . Important:  • WhenconnectingaPC?[...]

  • Page 33

    33 Connectionofanextensionunit Up to 3 extension units (optional) can be connected to a single recor der . Use the dedicated cable (provided with the extension unit) to connect between the extension unit and the recor der . When connecting multiple extension units (WJ-HDE400) or when newly adding extension units, connect as follows. Ref[...]

  • Page 34

    34 ConnectionofaVCR When copying images recor ded on the recor der to a VCR, connect cables from a VCR to the video output connector and the audio connector inside the SDHC/SD memory card slot cover at the fr ont of the recor der . Note:  • ThesameimagesdisplayedonMonitor2willbeoutputfromthevideo[...]

  • Page 35

    35 Connection of a PS·Data compatible device The following are examples when connecting PS·Data compatible devices to the r ecorder . When connecting a PS·Data compati- ble system controller , it is possible to operate devices connected to the recorder using the system contr oller . Use an RS485 cable to connect a PS·Data compatible system cont[...]

  • Page 36

    36 When connecting the recor der between a system controller and a system device When connecting a system device to the recor der EXT STORAGE MODE D ATA RS485(CAMERA) 10/100BASE-T ALARM VIDEO OUT - CASCADE - IN ALARM/CONTROL CASCADE IN MONITOR OUT OUT MONITOR OUT(HD) AUDIO IN AUDIO OUT 3 2 1 1 2 3 4 5 6 7 8 1 2 3 4 4 2 3 1 1 2 5 6 7 8 9 10 11 12 13[...]

  • Page 37

    37 Cascading connection of multiple r ecorders Up to 5 recor ders can be connected in cascading connection. When connecting recor ders in cascading connection, images displayed on Monitor 2 connected to the second and subsequent recor ders can be switched and displayed on Monitor 2 connected to the first recor der . Use the cascade input connector [...]

  • Page 38

    38 CascadingconnectionusingHDMIcables Important:  • Upto5recor dersandasinglesystemcontrollercanbeconnected.  • Connecttherecor derwhoseunitaddress(system)isevennumbertothecascadeinput1connectorofthefirstr ecorder . Connect the r[...]

  • Page 39

    39 Connection of PS·Data compatible devices When connecting a PS·Data compatible system controller to the first r ecorder The "Unit address" setting on the [PS·Data setup] tab under "Communication" of the setup menu EXT STORAGE MODE DATA RS485(CAMERA) 10/100BASE-T ALARM VIDEO OUT - CASCADE - IN ALARM/CONTROL CASCADE IN MONITO[...]

  • Page 40

    40 When connecting a PS·Data compatible system controller to the thir d recorder EXT STORAGE MODE DATA RS485(CAMERA) 10/100BASE-T ALARM VIDEO OUT - CASCADE - IN ALARM/CONTROL CASCADE IN MONITOR OUT OUT MONITOR OUT(HD) AUDIO IN AUDIO OUT 3 2 1 1 2 3 4 5 6 7 8 1 2 3 4 4 2 3 1 1 2 5 6 7 8 9 10 11 12 13 14 15 16 IN OUT 2 1 3 4 5 6 7 7 1 2 1 2 8 9 10 1[...]

  • Page 41

    41 When connecting PS·Data compatible system controllers to both the first and the thir d record - ers EXT STORAGE MODE DATA RS485(CAMERA) 10/100BASE-T ALARM VIDEO OUT - CASCADE - IN ALARM/CONTROL CASCADE IN MONITOR OUT OUT MONITOR OUT(HD) AUDIO IN AUDIO OUT 3 2 1 1 2 3 4 5 6 7 8 1 2 3 4 4 2 3 1 1 2 5 6 7 8 9 10 11 12 13 14 15 16 IN OUT 2 1 3 4 5 [...]

  • Page 42

    42 Connection of RS485 cameras The following are examples when connecting RS485 cameras to the r ecorder . Up to 8 RS485 cameras can be connected to a single RS485 port. Important:  • Select"On"fortheterminationsettingofthedevicesonbothendsoftheconnection.Theterminationsettingo[...]

  • Page 43

    43 Daisy chain connection Connect multiple RS485 cameras to the RS485 port. Example: When connecting camera 1-4 (coaxial communication) to the video input connector 1-4 and camera 9-12 (RS485) to the RS485 port 1 EXT STORAGE MODE DATA RS485(CAMERA) 10/100BASE-T ALARM VIDEO OUT - CASCADE - IN ALARM/CONTROL CASCADE IN MONITOR OUT OUT MONITOR OUT(HD) [...]

  • Page 44

    44 HowtousetheterminalsoftheALARM/CONTROLconnector These terminals are used for emergency r ecording, auto time adjustment and when installing a buzzer , a lamp or a similar alarm device. The connector to be used should be compatible with the pin array . Pin array The pin array is differ ent from other digital disk r ecorder[...]

  • Page 45

    45 Connection for emergency recor ding When the external switch is tur ned on, emergency recor ding will start. Emergency recor ding will differ ently be performed depending on the settings on the [Emergency rec.] tab under the "Basic" page of the setup menu. ( + Page 70) Connectionforexternalrecordingmodechangeover When th[...]

  • Page 46

    46 Connectionfortheautotimeadjustmentfunction(1) When "Master" is set for "Auto time adjustment" on the [Time & date] tab under the "Basic" page of the setup menu "Time adjustment signal output" becomes available and the clock of this recorder will be applied to other devices. The tim[...]

  • Page 47

    47 Connection of the control output When an alarm device such as a buzzer or a lamp is connected, the signal output from pin nos.15 - 18 can be used to notify the status by sounding a buzzer or lighting a lamp. The following example is of a connection with the HDD error output (pin no. 16). Connection with the Uninterruptible Power System (UPS) Thi[...]

  • Page 48

    48 HowtousetheterminalsoftheALARMconnector These terminals are used to connect the alarm devices, such as sensors, door switches, etc. The connector to be used should be compatible with the pin array . Pin array The pin array is differ ent from other digital disk r ecorders. Make sur e that the connection is correct r eferri[...]

  • Page 49

    49 Alarm connection When a signal is supplied to the alarm input terminals 1 - 16 (pin nos. 1 - 8, 15 - 22 of the ALARM connector), recor ding and dis- playing of images from the cameras will be performed accor ding to the settings. When an alarm device such as a buzzer , a lamp, etc., is installed outside, connect them to the alarm output terminal[...]

  • Page 50

    50 TimeandpolaritiesoftheALARM/CONTROLterminalandtheALARM terminal T erminal Active time Remarks Alarm input 100 ms or more When N.O.: L active When N.C.: H active Alarm output The set time on the setup menu L active Alarm reset input 100 ms or mor e L active Emergency recor ding input 100 ms or more L active Available[...]

  • Page 51

    51 Modeswitch Communication between the recor der and a system device using PS·Data can be performed by RS 485 interface. Devices on both ends of the RS485 connection are necessary to be terminated. The mode switch setting differs depending on whether to use the r ecorder as a r eceiver or a system controller . When connecting RS485 cameras to [...]

  • Page 52

    52 Install the HDD units Install the HDD units by referring the disk slot number . Detach the front cover in advance. ( + Page 21) Install/r emoveHDDunits Step 1 Remove the HDD unit brace. Step 2 Install the HDD units by referring the disk slot number . (1) Lift the lever on the HDD unit while holding down the removal knob, and then insert th[...]

  • Page 53

    53 Note:  • Harddiskdrivesar elocallyprocur ed.Contactyourdeal - er for purchasing, installing, and r eplacing the hard disk drives.  • Refertotheoperatinginstructionsoftheextensionunit for how to install the HDD units on the extension unit. Remove the HDD unit Step 1 Remove the HDD[...]

  • Page 54

    54 Step 1 T ur n of f the power of the recor der . ( + Page 55) Step 2 Detach the front cover . ( + Page 21) Step 3 Determine the operational mode using the [RAID] switch. S: Single mode (default) R5: RAID 5 mode R6: RAID 6 mode Step 4 When an extension unit is connected, boot the extension unit first before booting the r ecorder . Step 5 Press the[...]

  • Page 55

    55 T ur n on the power T ur n on the power of the r ecorder . Startup Step 1 Connect the power plug to an electric outlet. Step 2 Press the power switch at the r ear of the recor der to turn on the power . → The operate indicator will light and the system check (checking the recor der and the hard disk drives) will start. The startup screen will [...]

  • Page 56

    56 Configure the minimum settings r equired to use the r ecorder such as the time and date setting, the language setting, the settings relating to r ecording and the schedule settings on the "Quick" page of the setup menu. Refer to page 59 for further information about the basic operations of the setup menu. Configur e the minimum setting[...]

  • Page 57

    57 Configuration of each setting item in the setup menu should be completed in advance to use this recor der . The operations in the setup menu are performed with either of the following:  • DisplayingthesetupmenuonMonitor2byusingbuttonsonthefrontcoveroramouseconnectedtother ecorde[...]

  • Page 58

    58 q  [Quick]button Select this button to display the "Quick" page ( + page 63). The minimum settings requir ed to operate the recor der such as the time & date, language, recor ding schedule, etc. can be configured on the "Quick" page. w  [Basic]button Select this button to display the "Basic" page ( +[...]

  • Page 59

    59 !1  [Maintenance]button Select this button to display the "Maintenance" page ( + page 119). Check and setup of the hard disk drive information of the recor der , management of the setup data and check of log information can be carried out on the "Maintenance" page. Formatting SD memory cards and displaying the disk conf[...]

  • Page 60

    60 Step 3 Select the desired tab. Press the [SET] button after moving the cur - sor to the desired tab using the arr ows button ( C D A B ). → The setup menu page of the selected tab will be displayed. Step 3 Select the desired tab. Put the mouse cursor on the desired tab, and click the mouse button. → The setup menu page of the selected tab[...]

  • Page 61

    61 Operation using buttons on the front cover Step 4 Configure each setting item. Selection of setting item Press the [SET] button after moving the cur - sor to the desired item using the arr ows but- ton ( C D A B ). Display of advanced setup pop-up page Move the cursor to "Setup" of the setting item, and press the [SET] button. Change o[...]

  • Page 62

    62 Important:  • T oexitthesetupmenuwithoutsavingthesettings,selectthe[No]buttonontheconfirmationwindow .  • Ifthesettingsareapplied,allloginuserswillbefor ciblyloggedout. About the operation of on-scr een keyboard (for character entry) Setting it[...]

  • Page 63

    63 The minimum settings requir ed to operate the recor der such as the language, time & date, network and schedule, etc. can be configured on the "Quick" page. The "Quick" page has only the [Setup] tab. First, configure the minimum settings on the "Quick" page, and to configur e more advanced settings, go to each s[...]

  • Page 64

    64 The time table setting for Monday will be as follows. Time range Start End Pr ogram Event Alarm message FTP transmission by image alarm Panasonic alarm protocol Mail 1 0:00 9:00 PROG2 On On Off Off Off 2 9:00 20:00 PROG1 On On Off Off Off 3 20:00 24:00 PROG2 On On Off Off Off 4 -:-- -:-- PROG1 On On Off Off Off 5 -:-- -:-- PROG1 On On Off Off Of[...]

  • Page 65

    65 The basic settings of the recor der such as time & date, recor ding actions and audio, etc. and the settings relating to the emer - gency recor ding can be configured on the "Basic setup" page. The "Basic" page has [Basic], [Time & date], [Recording], [Audio] and [Emergency rec.] tabs. Configur ethesettingsre[...]

  • Page 66

    66 [Datedisplayformat] Select a date display format. (Example: April 1, 2009) YY/MM/DD: 09/04/01 MMM/DD/YY : APR/01/09 DD/MMM/YY : 01/APR/09 MM/DD/YY : 04/01/09 DD/MM/YY : 01/04/09 Default: MMM/DD/YY [Timedisplayformat] Select a time display format. (Example: 3 o'clock in the after - noon) 24h: 15:00:00 12h: 3:00:00PM Default: 12h [...]

  • Page 67

    67 [Summertime(daylightsaving)table] Y ou can set the time/date when summer time is to start/end. When the [Setup] button is selected, the following page will be displayed. Enter the summer time starting year , month, day , and time, and the summer time ending year , month, day and time. Select the icon on the right side of the entry fi[...]

  • Page 68

    68 [Recording] Select "On" or "Off" to determine whether or not to perform recor ding. Default: On Important:  • When"Off"isselectedforthissetting,nor ecordingswill be performed. Select "On" for normal use except when requir ed to stop recor ding forcibly such as when a p[...]

  • Page 69

    69 Configur ethesettingsrelatingtoaudio[Audio] Select the [Audio] tab on the "Basic" page. ( + Page 60) The audio inputs from the AUDIO IN connectors (1 to 4) on the r ear panel of the recor der can be assigned to the selected cam- era channels, and reception interval can be configur ed on this tab. [Audio1]-[Audio[...]

  • Page 70

    70 Settingsforemergencyr ecording[Emergencyr ec.] Select the [Emergency rec.] tab on the "Basic" page. ( + Page 60) The settings relating to emergency r ecording such as r ecording duration and r ecording rate can be configur ed on this tab. Refer to Operating Instructions (PDF) for further information about the emergency r[...]

  • Page 71

    71 Configur ethesettingsr elatingtoevent[Event] The settings relating to event actions of each event type (terminal alarm, video motion detection (VMD), video loss, and camera alarm site) can be configured on the "Event" page. Details on how to operate this page are given on Operating Instructions (PDF). The "Event&[...]

  • Page 72

    72 [Operationmode] Select the settings for the operation mode. Refer to the operating instructions (PDF) for further informa- tion about the operation mode. ADM(ActivityDetectionMode): Performs recor ding, writes the event log, and moves the cameras to pre- set positions at an event occurrence. Other event actions will not be performed.[...]

  • Page 73

    73 Configur e the event action at a camera site alarm occurrence [Site alarm] Select the [Site alarm] tab on the "Event" page. ( + Page 60) The settings relating to event actions to be taken at a camera site alarm ( + Operating Instructions (PDF)) occurrence can be con- figured on this tab. [Operationmode] Select the settings for the o[...]

  • Page 74

    74 Configur etheeventactionatavideolossoccurrence[Videoloss] Select the [Video loss] tab on the "Event" page. ( + Page 60) The settings relating to event actions to be taken at a video loss ( + Operating Instructions (PDF)) occurr ence can be configured on this tab. [Operationmode] Select the settings for [...]

  • Page 75

    75 Configur etheeventactionataVMDoccurrence[VMD] Select the [VMD] tab on the "Event" page. ( + Page 60) The settings relating to event actions to be taken at a VMD ( + Operating Instructions (PDF)) occurr ence can be configured on this tab. [OperationMode] Select the settings for the operation mode. Refer to the[...]

  • Page 76

    76 [Search] Select "On" or "Off" to determine whether or not to perform video motion detection. When "Off" is selected, video motion detection will not be performed. When "On" is selected, VMD (video motion detection) areas can be set. Up to 4 areas can be set for a camera channel for the detec- tion area.Det[...]

  • Page 77

    77 Step 1 Select the [Area/Sensitivity] tab and select the [Setup] button of one of the detection areas (A to D). → A detection ar ea setup page will open. Note:  • Whenselectingthe[Allarea]button,allthear eaonthe displayed image can be set as the detection area. Step 2 Set the start point of the detection[...]

  • Page 78

    78 Step 3 Set the end point of the detection area. Press the [SET] button after moving the cursor to the desir ed end point of the detection area using the arr ows button ( C D A B ). T o finish the detection area setting, select the [Back] button. Note:  • Detectionareaswillbesetaccor dingtothegriddivided in 1[...]

  • Page 79

    79 Configur ethesettingsr elatingtorecor ding/eventschedules  [Schedule] The settings for the recor ding schedules and event actions are performed on the "Schedule" page by designating a day of the week and time. It is possible to create a time table by dividing a day into up to 6 time zones and to cr eate recor ding [...]

  • Page 80

    80 [Resolution] Select a resolution for images to be r ecorded. Field: Standard r esolution (704 x 240) Frame 3D On: High resolution (704 x 480) with the motion blur compensation function Frame 3D Off: High r esolution (704 x 480) Default: Field [MaximumRECrate](OnlyforHD716K) Select the maximum recor ding rate that is available for [...]

  • Page 81

    81 Step 1 Select the desired day of the week. → The time table of the selected day of the week will be displayed. Step 2 Configure each setting item. There ar e 2 setup pages. T o move to another page, select the [ k ] or [ l ] button. [Copytheotherprogram] T o copy a time table set for another day of the week, select the day of the week[...]

  • Page 82

    82 [Panasonicalarmprotocol] Select "On" or "Off" to determine whether or not to automati- cally notify the PC of the event information by Panasonic alarm protocol at an event occurr ence. [Mail] Select "On" or "Off" to determine whether or not to transmit the alarm mail according to the settings of the [...]

  • Page 83

    83 Configur ethesettingsr elatingtodisplay[Display] The settings relating to the display on Monitor 1 and Monitor 2 connected to the r ecorder and the display on a PC monitor con- nected to the recor der via a network can be configured on the "Display" page. The settings relating to display switching patterns such as mul[...]

  • Page 84

    84 Configure the multi scr een display patter n and assign camera channels to each multi screen segment Select the display pattern when switching to the multi screen display . In addition, assign the camera channels to each multi screen segment. When selecting the [Setup] button of "Multi screen setup" on the [Common] tab, the setup page [...]

  • Page 85

    85 Step 2 Select the desired camera channels to display on the multi screen. Select the [Setup] button of "Camera setup". → The setup page for camera channel allocation will be displayed. Note:  • The[Setup]buttonisdisplayedon"Camerasetup"for multi screen display patterns for which any camera[...]

  • Page 86

    86 Configur ethedisplaysettingsforMonitor1[Monitor1] Select the [Monitor 1] tab on the "Display" page. ( + Page 60) Select "On" or "Off" to determine whether or not to display the time, camera title and alarm display on Monitor 1. The settings relating to the sequence display on Monitor 1 can al[...]

  • Page 87

    87 Configuring the sequence display settings Configure the sequential display settings of camera images. When selecting the [Setup] button of "Live sequence" on the [Monitor 1] tab, the setup page for live sequence will be displayed. ( + Page 86) Configure the following setting items for each step of sequential display . Up to 16 steps ca[...]

  • Page 88

    88 Configur ethedisplaysettingsforMonitor2[Monitor2] Select the [Monitor 2] tab on the "Display" page. ( + Page 60) Set the position to display the status bar and select "On" or "Off" to determine whether or not to display the camera title. The settings relating to the sequence display on Monito[...]

  • Page 89

    89 Configur ethecameratitle[Cameratitle] Select the [Camera title] tab on the "Display" page. ( + Page 60) The camera title can be configured on this tab. [Display] Enter a camera title to be displayed on Monitor 2. Enter up to 14 alphanumeric characters for the camera title. Note:  • Availablecharacters: !"[...]

  • Page 90

    90 Configur e the settings r elating to the sequential display on a PC monitor [Network] Select the [Network] tab on the "Display" page. ( + Page 60) The settings for the sequential display when displaying images on a monitor of a PC connected to this recor der via a network can be configured on this tab. [Themethodofsequence] Se[...]

  • Page 91

    91 [4-screenlivesequence] Configure the settings for the sequential display when dis- playing images with the sequential display on a 4-split screen. When the [Setup] button is selected, the following setup page will be displayed to configure each setting item.  • [Cam.] Select a camera image to be displayed at each step from the foll[...]

  • Page 92

    92 Configur e the settings r elating to communication with other devices [Communication] It is necessary to apply the same settings such as the communication speed and the communication protocol to the r ecorder and the external devices such as a controller connected to the DA T A port on the rear panel of the r ecorder The settings relating to the[...]

  • Page 93

    93 [Unitaddress(system)] A unit address is a unique number to be assigned to each PS·Data compatible device. Each address of the system devices must be unique to identify them when connecting two or more PS·Data compatible devices. For example, numbers "001" - "099" are assigned to unit addresses for system devices. [Uni[...]

  • Page 94

    94 Configur ethesettingsrelatingtoRS485[RS485setup] Select the [RS485 setup] tab on the "Communication" page. ( + Page 60) The settings for RS485 can be configured on this tab. [Protocol] Select the protocol used for RS485 communication. Panasonic/Pelco-D Default: Panasonic [Baudrate] Select a communication speed f[...]

  • Page 95

    95 Configur ethesettingsr elatingtotheserver[Server] The settings relating to the NTP server , the FTP server and the mail server can be configured on the "Server" page. The "Server" page has [NTP], [FTP] and [Mail] tabs. Co nf ig ur e t he se tt in gs r e la tin g to t im ea dj us tme nt ?[...]

  • Page 96

    96 Configur ethesettingsrelatingtotheFTPserver[FTP] Select the [FTP] tab on the "Server" page. ( + Page 60) The basic settings such as the FTP server address, user name and passwor d and the setting to transmit alarm images at an event occurrence can be configur ed on this tab. [FTPserveraddress] Enter an add[...]

  • Page 97

    97 Configur ethesettingsrelatingtothemailnotification[Mail] Select the [Mail] tab on the "Server" page. ( + Page 60) The settings of alarm mail notice, the settings of error r eport mail ( + Operating Instructions (PDF)) and the settings to use the mail functions can be configured on this tab. [SMTPserveraddr[...]

  • Page 98

    98 [Otherdestinations] Add other destinations. When the [Setup] button is selected, the following page will be displayed. When the [Setup] but- ton is selected, the following page will be displayed. Enter the desired mail addr ess and mail type for "Address 1" - "Address 4". The setup procedur e is the same as [Address 1] Whe[...]

  • Page 99

    99 Configur ethesettingsr elatingtonetwork[Network] The basic network settings requir ed to operate this unit using a PC via a network such as a LAN can be configured on the "Network" page. The settings relating to the Panasonic alarm pr otocol and the settings relating to the r esolution and rate to transmit live images[...]

  • Page 100

    100 [IPaddress] When "Off" is selected for "DHCP", enter an IP addr ess. Enter 4 units from the decimal numbers (0-255). Default: 192.168.0.250 [Subnetmask] Enter a subnet mask according to the network envir onment when "Off" is selected for "DHCP". Enter 4 units fr om the decimal numbers (0-255). Defau[...]

  • Page 101

    101 Configur ethesettingsrelatingtoDNS[DNS] Select the [DNS] tab on the "Network" page. ( + Page 60) The settings relating to DNS (Domain Name System) can be configur ed on this tab. [DNS] Determine whether or not to use the DNS. Off/Auto/Manual  • Select"Manual"or"Auto"toenable[...]

  • Page 102

    102 Configur ethesettingsrelatingtoDDNS[DDNS] Select the [DDNS] tab on the "Network" page. ( + Page 60) The settings relating to DDNS (Dynamic Domain Name System) can be configur ed on this tab. [DDNS] Select "On" or "Off" to determine whether or not to use the DDNS. When "On" is selected, c[...]

  • Page 103

    103 Configur ethesettingsrelatingtoSNMP[SNMP] Select the [SNMP] tab on the "Network" page. ( + Page 60) The settings for the SNMP can be configured on this tab. The settings ar e configured to check the status of the r ecorder , etc. by connecting the SNMP manager . [Community] Enter a name used for SNMP authentication i[...]

  • Page 104

    104 Co nf ig ur e t he Pa na so ni c ala rm p r ot oc ol se tt in gs [Panasonicalarmpr otocol] Select the [Panasonic alarm protocol] tab on the "Network" page. ( + Page 60) The settings to notify the PC of the event and error information when an event or an err or occurs can be configured on this tab. T o display the event and error[...]

  • Page 105

    105 Configur ethesettingsrelatingtonetworktransmission[T ransmission] Select the [T ransmission] tab on the "Network" page. ( + Page 60) The settings relating to the r esolution and rate to transmit live images to a PC via a network can also be configured on this tab. [Livevideoresolution] Select the resolution [...]

  • Page 106

    106 The settings relating to the user authentication On/Of f, PSD user , administrator registration and operation levels can be config- ured on the "User mng." page. It is possible to r estrict users and hosts (PCs) to access the recor der by registering the users and hosts (PCs) who can access the recor der in advance when "On"[...]

  • Page 107

    107 Registerorchangetheadministratorinformation[Administrator] Select the [Administrator] tab on the "User mng." page. ( + Page 60) The administrator information relating to the passwor d and default screen, etc. can be r egistered on this tab. T o change the administrator information that has been registered, select the[...]

  • Page 108

    108 Register ,changeordeletetheuserinformation[User] Select the [User] tab on the "User mng." page. ( + Page 60) The user information such as the user name, password and operation level can be r egistered, changed and deleted on this tab. Registers user information Register user information such as a user name, passwo[...]

  • Page 109

    109 Change or delete the user information Change or delete the user information that has been register ed. Step 1 Select the [Edit/delete] button on the [User] tab. → The "User edit" page will be displayed. Step 2 Select the "User name" of the user to change or delete the user information. → The user information of the selec[...]

  • Page 110

    110 Register , change, or delete a PC (host) accessible to this recor der [Host] Select the [Host] tab on the "User mng." page. ( + Page 60) The information of host that accesses the recor der via a network can be register ed, changed and deleted on this tab. Registers host information Registers the host information such as the IP address[...]

  • Page 111

    111 Change or delete the host information Change or delete the host information that has been register ed. Step 1 Select the [Edit/delete] button on the [Host] tab. → The "Host edit" page will be displayed. Step 2 Select the "Host IP address" of the host to change or delete the host information. → The host information of the[...]

  • Page 112

    112 Settingofoperationlevel[Userlevel] Select the [User level] tab on the "User mng." page. ( + Page 60) A level (L V 2/L V 3) can be assigned to every user to restrict operable functions on this tab. T o forbid user to operate, leave it blank. It is impossible to change the setting for L V1. Refer to the diagram for furthe[...]

  • Page 113

    113 The settings relating to the intelligent video motion detection function (her einafter , i-VMD) of SD5Link cameras connected to the recor der can be configured on the "SD5Link" page. It is possible to upload the settings to SD5Link cameras and download the settings to the recor der . The "SD5Link" page has [i-VMD setup] and [...]

  • Page 114

    114 Setting the detection areas and sensitivity Step 1 Select the [Setup] button of the [i-VMD setup] tab. → The setup page for camera's i-VMD function will be dis- played. Note:  • Whennooperationismadeforapprox.5minutesonthe setup page for camera's i-VMD function, the display will automatically re[...]

  • Page 115

    115 Step 5 Set the start point of the detection area. Move the cursor to the desired start point, and click the mouse button. Step 6 Set the end point of the detection area. Move the cursor to the desired end point, and click the mouse button. T o determine the detection area, select the [Back] button. Note:  • Detectionareaswillbe[...]

  • Page 116

    116 Setting the scene change Select "On" or "Off " to determine whether to pr ovide an alarm signal when a change in the state of scene occurs by covering the camera with a cloth, a cap, or others, or by changing the camera direction largely . Setting the detection mode Set the detection conditions for "Motion det." an[...]

  • Page 117

    117 Setting the detection depth Set the detection depth of the detected areas. By setting the detection depth, it is possible to automatically calculate the size of object to be detected on the screen to r educe the detection failure. T o calculate the detection depth properly , mount the camera horizontally . Step 1 Display the setup page for came[...]

  • Page 118

    118 Up lo ad in g or do wn loa di ng t he se tt in gs o f S D5 Li nk c ame ra s [Se tu p data] Select the [Setup data] tab on the "SD5Link" page. ( + Page 60) It is possible to retrieve setup data of an SD5Link camera and to load the r etrieved data to the SD5Link camera. [Setupdata] The setup data downloaded from SD5Link cameras ar e [...]

  • Page 119

    119 The version of the recor der and disk information is displayed, and the settings relating to har d disk drives can be configured on the "Maintenance" page. It is also possible to initialize the setup data of the setup pages, format SD memory cards, and check the system logs on this page. The "Maintenance" page has [Product i[...]

  • Page 120

    120 [Recordinginformation] When the [Display] button is selected, the "Recording infor - mation" page will be displayed, and the disk capacity and the available capacity of each hard disk drive, the hour meter and the time range of the images recor ded on each hard disk drive will be displayed. There ar e 2 setup pages. T o move to ano[...]

  • Page 121

    121 [Pre-r ecordingar eainformation] When the [Display] button is selected, the "Pre-r ecording area info." page will be displayed, and the capacity of the pre-event r ecording ar ea assigned to each camera channel. When the [Back] button is selected, the "Pre-r ecording ar ea information" page will be closed, and the disp[...]

  • Page 122

    122 Configur ethesettingsandoperationsrelatingtohar ddiskdrives[Disk] Select the [Disk] tab of the "Maintenance" page. ( + Page 60) The settings relating to an action to be taken when available capacity of the har d disk drives run out (Disk end mode) and when the capacity of hard disk drives is warned (HDD c[...]

  • Page 123

    123 Managethesettings[Settingsmanagement] Select the [Settings management] tab of the "Maintenance" page. ( + Page 60) The settings of the setup pages can be saved in the SD memory card, and saved settings can be called up (loaded) fr om the recor der on this tab. It is also possible to restor e the default settings (Initializ[...]

  • Page 124

    124 ViewLogInformation[Logs] Select the [Logs] tab of the "Maintenance" page. ( + Page 60) The following logs can be checked on this tab. Error log: Logs of error Access log: Logs of accessing the recorder Event log: Logs of event occurrence time & date and details Network log: Check the network log Check the error log The er[...]

  • Page 125

    125 Check the event log The event logs (occurrence time & date and event details) will be displayed in list form. Refer to the Operating Instructions (PDF) for further information about the events. When the [Event log] button of the [Logs] tab is selected, the following page will be displayed. Up to 750 logs are saved. About event logs VMD-*: M[...]

  • Page 126

    126 Managehar ddiskdrives About har d disk drives Images from cameras will be r ecorded on the HDD unit(s) in the r ecorder . This recor der manages the hard disk drives by dividing them virtually into the following r ecording ar eas.  • Normalrecor dingarea:  Recordingar eausedwhenaneventdoesnot[...]

  • Page 127

    127 Step 1 Select the [Setup] button of "HDD disk menu" on the "Maintenance" page - [Disk] tab. → The window with the user name and password entry fields will be displayed. Step 2 Select the [OK] button after entering the user name and the password of an administrator . → The disk configuration page will be displayed. Select[...]

  • Page 128

    128 Check the hard disk drive information The original capacity , the available capacities of the hard disk drives of the recor der or the extension units (Ext.1 to 3), and capac- ities of each recor ding area will be displayed. Select the [Disk Information] tab of the "Disk Information" page on the disk configuration page. Refer to the &[...]

  • Page 129

    129 Formattheharddiskdrives[Format] Hard disk drives will be formatted, and one of the normal r ecording ar ea, event recor ding area or pr e-event recor ding area will be assigned to each drive. It is necessary to format a hard disk drive on either of the following conditions.  • Whenanharddiskdriveinstalled?[...]

  • Page 130

    130 Step 4 Select the [OK] button. → The format starts, and the message will be displayed to show the drive is being formatted. When formatting is complete, the result of format will be displayed. Step 5 T o return to the [Format] tab, select the [Close] button.[...]

  • Page 131

    131 Format the pre-event r ecording area Configure the following settings r elating to the pre-event r ecording ar ea.  • Assignthecapacityofpre-eventr ecordingar eatoeachcamerachannels.  • Formataharddiskdrivesetforanotherr ecordingar eaagaintosetforthepr[...]

  • Page 132

    132 Step 4 Select the hard disk drive on which the pr e-event recor ding area is to be cr eated (or added) and select the [Set] button. Step 5 Select the desired camera channel for the selected har d disk drive, and enter the capacity to be assigned.  • Pre-eventr ecordingar easforupto16camerachannels can be creat[...]

  • Page 133

    133 Step 1 Hold down the [USE] button for 2 seconds or more. → The buzzer will start sounding. The HDD Configuration menu will be displayed on Monitor 2. Step 2 Select the "Execute>" button of "Remove". → The HDD r emove window will be displayed. Replacement/additionofhar ddiskdrives Replace har d disk drives [...]

  • Page 134

    134 Step 3 Select the hard disk drive to be shut down, and select the [OK] button. When the hard disk drive on the r ecorder is to be shut down: Main-y ("y" indicates the hard disk drive number .) When the hard disk drive on the extension unit is to be added to the system: Ext.x-y ("x" indicates the unit number and "y"[...]

  • Page 135

    135 Add a har d disk drive Hard disk drives will be locally pr ocured. When adding an HDD unit, proceed as follows. It is possible to add an HDD unit without stopping operation. Install an HDD unit in the recor der ( + Page 52) Hard disk drive auto r ecognition ( + Page 136) ➜ The hard disk drive is installed as a r ecord - able disk. Add a hard [...]

  • Page 136

    136 Auto r ecognition of hard disk drives When installing an HDD unit while the power of the recor der is on, the hard disk drive r ecognition process will automatically start. During the hard disk drive r ecognition process, the HDD indicator (STS (status)) on the fr ont panel will blink orange. When an unformatted hard disk drive is installed For[...]

  • Page 137

    137 Add a hard disk drive to the system T o use the recognized playback-only disk as a recor dable disk, it is necessary to add it to the system. Addition the playback-only disk to the system can be made on the HDD Configuration menu. Before the following pr ocedure, detach the fr ont cover from the r ecorder . ( + Page 21) Step 1 Hold down the [US[...]

  • Page 138

    138 When connecting an extension unit, it is necessary to add the extension unit to the system. It is also necessary to start the shut- down process of the extension unit to r emove the extension unit from the system. Addanextensionunittothesystem The extension unit will be recognized as playback-only disks just after connecting i[...]

  • Page 139

    139 Step 1 Hold down the [USE] button for 2 seconds or more. → The buzzer will start sounding. The HDD Configuration menu will be displayed on Monitor 2. Step 2 Move the cursor onto "Execute>" of "Remove HDD unit". → The "Remove HDD unit" window will be displayed. Step 3 Select the extension unit to shut down, a[...]

  • Page 140

    140 About the err or log The following are the descriptions about the contents of the err or log and the network log.  • "x"indicatestheextensionunitnumber .  • "y"indicatestheHDDunitnumber . Content Error log Network Log Display on Monitor2 Output from the connector at the rear p[...]

  • Page 141

    141 Content Error log Network Log Display on Monitor2 Output from the connector at the rear panel Single mode format failure Recorder: MAIN-y SINGLE FORMA T ERROR Extension unit: EXTx-y SINGLE FORMA T ERROR – F–F AIL HDD error RAID5 format failure Recorder: MAIN RAID5 FORMA T ERROR Extension unit: EXTx RAID5 FORMA T ERROR – F–F AIL HDD e[...]

  • Page 142

    142 Content Error log Network Log Display on Monitor2 Output from the connector at the rear panel Partition error (per HDD) Recorder: MAIN-y P ARTITION ERROR Extension unit: EXTx-y P ARTITION ERROR – – – Partition error (per unit) Recor der: MAIN P ARTITION ERROR Extension unit: EXTx P ARTITION ERROR – – – HDD RAID5 recovery fail- ur[...]

  • Page 143

    143 Content Error log Network Log Display on Monitor2 Output from the connector at the rear panel FTP server transfer com- plete – <FTP>SVR_FWD_OK – – Failed to resolve FTP serv- er address fr om DNS – <FTP>SVR_ADD_ERR – – Failed to find FTP server – <FTP>SVR_ERR – – FTP uploading error – <FTP>UPLOAD_E[...]

  • Page 144

    144 Content Error log Network Log Display on Monitor2 Output from the connector at the rear panel HTTP download failure – <HTTP>DOWNLOAD_ ERR – – HTTP request invalid – <HTTP>REQUEST_ERR – – Other errors for HTTP – <HTTP>OTHER_ERR – –[...]

  • Page 145

    145 If a hard disk drive failur e occurs in the RAID 5 or RAID 6 mode, the error display will appear as shown in the following table. In the RAID 5 mode, it is possible to read data on the other har d disk drives and recover data even when a single har d disk drive becomes faulty (1 down). In the RAID 6 mode, it is possible to read data on the othe[...]

  • Page 146

    146 Replacement of a faulty har d disk drive in the RAID mode In the RAID 5 mode, it is possible to read data on the other har d disk drives and recover data even when a single har d disk drive becomes faulty (1 down). In the RAID 6 mode, it is possible to read data on the other har d disk drives and recover data even when 2 har d disk drives becom[...]

  • Page 147

    147 Check the following before r equesting repair . Contact a dealer if a problem cannot be solved even after checking and trying the solution or if a pr oblem is not described below , or when having a problem with installations. Symptom Checkitem/Remedy Ref. Page Power is not turned on.  • Isthepowerplugconnectedtothe?[...]

  • Page 148

    148 Symptom Checkitem/Remedy Ref. Page Blur images are displayed.  • Isthelensofthecameraclean? Check if the lens is not dusty or dirty . – Cannot open the setup menu.  • Istheuserlevelofthecurrentloginuserallowedtodisplaythe setup menu? Check the user level of the curren[...]

  • Page 149

    149 Symptom Checkitem/Remedy Ref. Page Cannot control the camera.  • Istheuserlevelofthecurrentloginuserallowedtocontr olthe camera? Check the settings. 108  • Isthe"BUSY"indicationdisplayedontheoperationpanel? When the "BUSY" indication is display[...]

  • Page 150

    150 Symptom Checkitem/Remedy Ref. Page Theextensionunitisnotr ec - ognized (even when con- nectingtheextensionunit).  • W asthepoweroftheextensionunitturnedonbeforeturning on the power of the recor der? Reboot the system and turn on the power of the extension unit first. –  ?[...]

  • Page 151

    151 Symptom Checkitem/Remedy Ref. Page Cannot connect via a net- work.  • Arethenetworksettingsofther ecorderandthePCconfigur ed correctly? Check the settings. Operating Instructions (PDF)  • Isthehostregistrationconfigur edcorrectly? When "On" is selected for "Host a[...]

  • Page 152

    152 Symptom Check item/Remedy Ref. Page When displaying images on a multi-screen, images fr om two cameras or more ar e displayed in sequence on a screen of multi-scr een.  • Thismayoccurduetothedisplayadapteranddrivercombina - tion. Whenthisoccurred,updatethedriverofthedisplayadapter[...]

  • Page 153

    153 Specifications •General Power source: 120 V AC, 60 Hz Power consumption: 130 W Ambient operating temperature: +5 °C to +45 °C {+41 °F to +113 °F} Ambient operating humidity: 5 % to 90 % (non condensing) When installing WJ-HDB611: 10 % to 80 % (non condensing) Maximum operating altitude: 2 000 m {6 562 feet} or less Dimensions (excludin[...]

  • Page 154

    154 Standar d accessories Optional Accessories CD-ROM* 1 ........................................................................ 1 pc. Installation Guide (this document) ..................................... 1 pc. Quick Reference Guide ..................................................... 1 pc. W arranty ...........................................[...]

  • Page 155

    155[...]

  • Page 156

    Panasonic System Solutions Company , Unit Company of Panasonic Corporation of North America www .panasonic.com/business/ For customer support, call 1.800.528.6747 Three Panasonic W ay 2H-2, Secaucus, New Jersey 07094 Panasonic Canada Inc. 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 http://www .panasonic.ca Panasonic Sales [...]