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Novatel Wireless GU-90023775 manual

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  • Page 1

    GU-90023775 REVISION 1 MERLIN U730 USER MANUAL The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc. un less such comm itment is expressly given in a covering document.[...]

  • Page 2

    MERLIN U730 US ER GUID E 2 GU-90023775 Revision 1 1 Getting Started ................................................................................................................ ........................... 3 1.1 Your UMTS acco unt.............................................................................................................. ......[...]

  • Page 3

    MERLIN U730 US ER GUID E 3 GU-90023775 Revision 1 1 GETTING STARTED In This Section • Description of Your HSDPA Wireless Broadband PC car d Modem – The Merlin U730 • The UMTS Package • System Requirements • Care of Your Merlin U730 • Installing MobiLink on Windows 2000 • Windows 2000 detects your Merlin U730 • Installing MobiLink on[...]

  • Page 4

    MERLIN U730 US ER GUID E 4 GU-90023775 Revision 1 1.4 GETTING STARTED Before you use your U730 Merlin, you m ust first: 1. Have an active UMTS account with a UMTS Service Provider 2. Have a properly configured SIM (Provided by the Servic e Provider) - facilitates permission to u se network. 3. Install the MobiLink software, located on the installat[...]

  • Page 5

    MERLIN U730 US ER GUID E 5 GU-90023775 Revision 1 NOTE: TO REMOVE YOUR U730 MERLIN , YOU MUST EXIT MOBIL INK, THEN STOP THE MERLIN US ING THE PC CARD TRAY ICON LOCATED IN THE BOTTOM -RIGHT CORNER OF YOU R PC. CLICK THE ICON AND SELECT STOP FROM THE DIALOG BOX. ONCE YOUR CARD HAS BEEN STOPPED, PRESS THE PC CARD EJECT BUTTON LOCATED ON YOUR PC AND RE[...]

  • Page 6

    MERLIN U730 US ER GUID E 6 GU-90023775 Revision 1 1.7 INSTALLING MOBILINK This portion of the guide will instruct you how to in stall the MobiLink software fr om the Installation CD. 1.7.1 Windows 2000 Installation 1. Insert the installation CD in the CD drive of your PC . 2. If the auto-run does not st art, double-click on the Autorun.exe on the C[...]

  • Page 7

    MERLIN U730 US ER GUID E 7 GU-90023775 Revision 1 6. The “License Agreement” window will appear next. See Figure 2. FIGURE 2 7. Read the License Agreeme nt and acknowledge your agreement by selecting “I accept the lice nse agreement”. Then click Next . 8. The "Ready to Install the Program" window will appear. See Figure 3. FIGURE [...]

  • Page 8

    MERLIN U730 US ER GUID E 8 GU-90023775 Revision 1 10. The "Installing MobiLink" window will appear while MobiLink is b eing installed. See Figure 4. FIGURE 4 11. When the installation is co mplete, the "InstallShield Wizard Compl eted" window will appear. See Figure 5. FIGURE 5 12. Click Finish . 13. You are prompted to restart [...]

  • Page 9

    MERLIN U730 US ER GUID E 9 GU-90023775 Revision 1 1.7.2 Windows 2000 detects your U730 Merlin 1. Insert the SIM card into the modem. The SIM card is required to connect to the Network. NOTE: SIM CARD CONTACT PO INTS MUST FACE UPWARDS, AND THE ORIEN TATION NOTCH MUST BE POSITI ONED AS SHOWN IN THE PICTURE. PLE ASE SEE SECTION 1.6 ON SI M CARE AND IN[...]

  • Page 10

    MERLIN U730 US ER GUID E 10 GU-90023775 Revision 1 FIGURE 9 FIGURE 10 FIGURE 11 FIGURE 12 FIGURE 13 FIGURE 14 Windows has now detected and inst alled the drivers f or your UMTS Merlin. Proceed to Section 2.[...]

  • Page 11

    MERLIN U730 US ER GUID E 11 GU-90023775 Revision 1 1.7.3 Windows XP Installation 1. Insert the installation CD in the CD drive of your PC . 2. If the auto-run does not st art, double-click on the Autorun.exe on the CD. 3. The "Preparing to Install" window will appear as below. PREPARING TO INSTALL WINDOW 4. Following preparation, the &quo[...]

  • Page 12

    MERLIN U730 US ER GUID E 12 GU-90023775 Revision 1 6. The “License Agreement” window will appear next. See Figure 16. FIGURE 16 7. Read the License Agreeme nt and acknowledge your agreement by selecting “I accept the t erms in the license agreement”. Then click Ne xt . 8. The "Ready to Install the Program" window will appear. See [...]

  • Page 13

    MERLIN U730 US ER GUID E 13 GU-90023775 Revision 1 10. The "Installing MobiLink" window will appear while MobiLink is b eing installed. See Figure 18. FIGURE 18 11. When the installation is co mplete, the "InstallShield Wizard Compl eted" window will appear. See Figure 19. FIGURE 19 12. Click Finish . 13. You are prompted to res[...]

  • Page 14

    MERLIN U730 US ER GUID E 14 GU-90023775 Revision 1 1.7.4 Windows XP detects your U730 Merlin 1. Insert the SIM card into the modem. This is required to con nect to the Network. NOTE: SIM CARD CONTACT PO INTS MUST FACE UPWARDS, AND THE ORIEN TATION NOTCH MUST BE POSITI ONED AS SHOWN IN THE PICTURE. (SE E PICTURE IN SECTION 1. 7.2). PLEASE SEE SE CTI[...]

  • Page 15

    MERLIN U730 US ER GUID E 15 GU-90023775 Revision 1 FIGURE 23 FIGURE 24 FIGURE 25 FIGURE 26 FIGURE 27[...]

  • Page 16

    MERLIN U730 US ER GUID E 16 GU-90023775 Revision 1 FIGURE 28 FIGURE 29 Windows has now detected and inst alled the drivers for your U730 Merlin. Pr oceed to Section 2. You may verify all the drivers in Windows Device Manager.[...]

  • Page 17

    MERLIN U730 US ER GUID E 17 GU-90023775 Revision 1 2 MOBILINK In This Section • Describing MobiLink Software Suite • Starting MobiLink • MobiLink’s Main Window • Using MobiLink to connect to and discon nect from the Network • MobiLinks features • Create a data session with MobiLink This section will describe the MobiLink Software Suit[...]

  • Page 18

    MERLIN U730 US ER GUID E 18 GU-90023775 Revision 1 2.2.1 Main Display Window MOBILE VIEW 2.2.2 Main Display Window Description Mobile Links: Active icon selection to ch ange main display, as well as status indication for all the three types of conn ections. The blue line indicates which connection Windows is usin g to connect to the Internet. Mobil[...]

  • Page 19

    MERLIN U730 US ER GUID E 19 GU-90023775 Revision 1 2.2.3 Main Display Window Menu button: Displays the various features of MobiLi nk Web browser button: Launches your Web browser SMS Client button: Launches MobiLink's SMS client Address Book Client button: Launches MobiLink's address book client Online help button: Launches MobiLink'[...]

  • Page 20

    MERLIN U730 US ER GUID E 20 GU-90023775 Revision 1 2.2.5 Creating a data session NOTE: PLEASE ENSURE YOU HAVE AN ACTIVE UMTS DATA ACCOUNT WITH A UMTS SERVICE PROVIDER, THE SIM MUST BE ENABLED FOR UMTS AND SMS AS REQUIR ED. 1. Double-click on the MobiLink icon that MobiLink places on your desktop during the installation process. 2. The MobiLink soft[...]

  • Page 21

    MERLIN U730 US ER GUID E 21 GU-90023775 Revision 1 4. The Merlin will now search for avail able networks. See Figure 32. FIGURE 32 5. The Merlin will then attempt to "A TTACH" to the network, and if successful, y ou will see Figure 33. Depending on which technology it was originally set to the LED should blink green for GPRS or blue for U[...]

  • Page 22

    MERLIN U730 US ER GUID E 22 GU-90023775 Revision 1 FIGURE 34 Click New . The Profile Wizard Window Step 1 of 3 will appear. See Figure 35. FIGURE 35 Enter your name of choice for the profile, example, 3G HSDPA and your APN provi d ed to you by your service provider, example, internet.com. Click Next . The Profile Wizard Window Step 2 of 3 will appe[...]

  • Page 23

    MERLIN U730 US ER GUID E 23 GU-90023775 Revision 1 FIGURE 37 If required enter your Username, Pa ssword and Confi rm password. Click Finish . You will now see your profile in the profile list. See Figure 38. Click OK . NOTE: MOST EUROPEAN SERVICE PRO VIDERS DO NOT REQU IRE A USERNAME AND PASSW ORD. LEAVE THESE FIELDS BLANK IF YOUR SERVICE PROVIDER [...]

  • Page 24

    MERLIN U730 US ER GUID E 24 GU-90023775 Revision 1 6. Select the available profile or a profile that you crea ted from the A ctive Profile Menu (clicking on V symbol) See Figure 39 above. 7. Click Connect. FIGURE 40 8. Your Merlin will attempt to connect to the network. S ee Figure 41 FIGURE 41 9. Following successful authenticati on, your Merlin w[...]

  • Page 25

    MERLIN U730 US ER GUID E 25 GU-90023775 Revision 1 3 SENDING AND RECEIVING SMS MESSAGES In This Section • What is SMS • Use The SMS client in MobiLink to send SMS messages • Use the SMS client in MobiLink to read messages This section will assist you in using the Sh ort Messaging System client in MobiLink 3.1 WHAT IS SMS Short Message Service[...]

  • Page 26

    MERLIN U730 US ER GUID E 26 GU-90023775 Revision 1 MobiLink SMS Toolbar Description New SMS/Email Message: Creates a new message Delete: Deletes the selected SMS message( s) Reply: Copies the sender field to a new message Forward Copies the message c onte nts to a new message SMS Mailbox Description Inbox: contains received messages Outbox: is a te[...]

  • Page 27

    MERLIN U730 US ER GUID E 27 GU-90023775 Revision 1 4. In the To box, type the phone number of each recipient, separ ating names with a semicolon (;). To add phone numbers from the Address Book, click the To button and the n select the phone number. 5. Type your message, and then click Send on the t oolbar. 3.2.2 Sending SMS Messages Once you are at[...]

  • Page 28

    MERLIN U730 US ER GUID E 28 GU-90023775 Revision 1 4 DETERMINE MERLIN STATES In This Section • Determine the current state of your UMTS Merlin, by interpreting the cadence (flashing sequence) and colour of the Light Emitting Diode The Light Emitting Diode (LED) is a device that lights u p when power is applied to it. Interpreti ng the LED’s fla[...]

  • Page 29

    MERLIN U730 US ER GUID E 29 GU-90023775 Revision 1 NOTE: WHEN THE MODEM TRANSITIONS FROM ONE STAT E TO ANOTHER, THE ACTUAL L ED DISPLAY WILL NOT CHANGE IMMEDIATELY, R ATHER, IT WILL ONLY CHANGE ONCE THE MODEM HAS CONFIRMED THAT T HE NEW STATE IS VALID. FOR EXAMPLE, WHEN THE MODEM IS TAKEN OU T OF A SERVICE AREA IT MIGHT TAKE THE MODEM 10 TO 90 SECO[...]

  • Page 30

    MERLIN U730 US ER GUID E 30 GU-90023775 Revision 1 5 TROUBLESHOOTING In This Section • Troubleshooting common problems This section will assist you in resolving c ommon problems th at might arise during install ation or connecting to the network. Problem 1.1: Cannot install MobiLink Problem 1.2: When I run the MobiLink software, I get the me ssag[...]

  • Page 31

    MERLIN U730 US ER GUID E 31 GU-90023775 Revision 1 1.1 CANNOT INSTALL MOBILINK POSSIBLE CAUSE: YOU DON’T HAV E ADMINISTRATIVE PRIVILEG ES RESOLUTION: Windows 2000 and XP 1. Talk to your system administrator if applicable 2. Log onto your computer as an administrator, or create an user account with administrator privileges 1.2 PROBLEM: WHEN I RUN [...]

  • Page 32

    MERLIN U730 US ER GUID E 32 GU-90023775 Revision 1 WINDOW 2 5. Expand Modems, Ports and USB Serial Bus Controllers category by clicking on the + sign. See Window 3 WINDOW 3 NOTE: DEVICES HIGHLIGHTED. THEY WILL NOT BE HIGHLI GHTED ON YO UR MACHINE.[...]

  • Page 33

    MERLIN U730 US ER GUID E 33 GU-90023775 Revision 1 6. Check and see if you have a yellow exclamati on mark or red X on any device. If you do, try the following . • Reboot your PC or • Uninstall and reinstall the drivers (Do not have the Mer lin plugged in when reinstalling) To Uninstall follow these steps. For Win dows 2000 and XP 1. Go to Star[...]

  • Page 34

    MERLIN U730 US ER GUID E 34 GU-90023775 Revision 1 1.6 PROBLEM: WHEN I RUN MOBILINK SO FTWARE, THE WINDOW “SEARCHING FOR NETWORK” WILL BE DISPLAYED CONTINUOUSLY POSSIBLE CAUSE 1: OUT OF GSM COV ERAGE AREA RESOLUTION: RELOCATE TO AN AR EA OF COVERAGE. CONTACT YOUR S ERVICE PROVIDER FOR DETAI LS OF THEIR COVERAGE AREAS. POSSIBLE CAUSE 2: CONFIGUR[...]

  • Page 35

    MERLIN U730 US ER GUID E 35 GU-90023775 Revision 1 WINDOW 5 3. Check appropriate boxes if you are using a proxy server. See Wind ow 6 WINDOW 6 POSSIBLE CAUSE 4: DNS SERVER PROBLEMS RESOLUTION 4: Windows 2000 and XP 1. Click Start > Run and type in Command in the Run Window . A DOS window should open. See Wind ow 7[...]

  • Page 36

    MERLIN U730 US ER GUID E 36 GU-90023775 Revision 1 WINDOW 7 2. At the C prompt type in PING www.nvtl.com • Response: Unknown host www.nvtl.c om --- Usually faulty DNS. Call your Network Provider • Response: Pinging nvtl.com [216.65.22 1.49] with 32 by tes of data. --- DNS ok even if you d on’t get reply from ping.[...]

  • Page 37

    MERLIN U730 US ER GUID E 37 GU-90023775 Revision 1 6 PRODUCT SPECIFICATION In This Section • Technical and Environmental Specificati ons 6.1 TECHNICAL SPECIFICATION This section outlines the technical and envir onmental specification s of your Merlin U730 Name: Merlin U730 Model: NRM–U730 Approvals: CE Mark (Europe), FCC (North America) Dimensi[...]

  • Page 38

    MERLIN U730 US ER GUID E 38 GU-90023775 Revision 1 Technology: GPRS/EDGE Band Designation: GSM (850MHz) Multi Class MS-10 (maximum : 4 RX, 2 TX, 5 slots) Transmit Band: 824MHz – 849MHz Receive Band: 869MHz – 894MHz Power Output – Transmit Power: Class 4 (+33dBm) Power Output (EDGE) – Transmit Power E2 (+27dBM) Band Designation: E-GSM (inclu[...]

  • Page 39

    MERLIN U730 US ER GUID E 39 GU-90023775 Revision 1 6.2 ENVIRONMENTAL SPECIFICATION Operating Temperature 0° Celsius to+55° Celsius Storage Temperature -20° Celsius to +65° Celsius Relative Humidity 95% maximum – Non Condensing Vibration 147 m/s 2 (15Gpeak) 10hz-2000hz[...]

  • Page 40

    MERLIN U730 US ER GUID E 40 GU-90023775 Revision 1 7 SAFETEY AND REGULATIONS In This Section • Wireless Communication • Safety and Hazards • Regulatory Information This section will inform you of the important safety meas ures you should be aware, including the standards that the modem complies to. 7.1 WIRELESS COMMUNICATIONS IMPORTANT NOTICE[...]

  • Page 41

    MERLIN U730 US ER GUID E 41 GU-90023775 Revision 1 chemicals or particles, suc h as grain , dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. ¾ Near Medical and life support equipmen t o Do not operate your modem in any area where medical equipment, life support equipment, or near any eq[...]

  • Page 42

    MERLIN U730 US ER GUID E 42 GU-90023775 Revision 1 R&TTE REQUIREMENT DESCIP LINE APPLIED STANDARD Article 3.1(a) Health ICNIRP 1998 European Council Rec. 1999/519 EC Article 3.1(a) Safety IEC 60950-1 Article 3.1(b) EMC EN 301 489-1 EN 301 489-7 Article 3.2 Spectrum EN 301 511 ICNRP 1998 International Commission on Non- Ionizing Radiation Protec[...]

  • Page 43

    MERLIN U730 US ER GUID E 43 GU-90023775 Revision 1 FEDERAL COMMUNICATIONS COMMISSION NOTICE (FCC -- UNITED STATES) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subj ect to FCC rules and regulations. This equipment has been t ested to, and found to be within t[...]

  • Page 44

    MERLIN U730 US ER GUID E 44 GU-90023775 Revision 1 WARNING: DO NOT ATTEMPT TO SERV ICE THE WIRELESS COMMUNICATION DEVI CE YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE ME RLIN PC CARD MODEM OEM IS F ACTORY TUNED. NO CUST OMER CALIBRATION OR TUNING IS REQUIRED. C ONTACT NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIREL[...]

  • Page 45

    MERLIN U730 US ER GUID E 45 GU-90023775 Revision 1 8 APPENDIX A 8.1 UNLOCKING A SIMLOCKED MO DEM WITH MOBILINK The term SIMLOCK is often used by the industry when a mo dem/data card is configured for use only with SI Ms of a particular carrier. Techni cally speakin g, when a mo dem/data car d is SIMLOCKED it is actually NETWORK LOCKED. Carriers usu[...]

  • Page 46

    MERLIN U730 US ER GUID E 46 GU-90023775 Revision 1 4. After approximately 30 seconds MobiLin k will request that you enter the SIM PI N again. As in step 2 . See Figure 41 above. Enter PIN code in the box and click OK. 5. After a little while the Modem/data card should start searching for available networks. At thi s point you have successfully unl[...]

  • Page 47

    MERLIN U730 US ER GUID E 47 GU-90023775 Revision 1 9 DOCUMENT CONTROL REVISION CONTROL Revision Number Revision Hi story DRAFT DRAFT DRAFT [REV B] Add frequencies DRAFT [REV C] Add SAR value Rev 1 Finalize Compliance Section[...]