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Nortel Networks Enterprise Edge 2.0 Voice Messaging Fax manual

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Table of contents for the manual

  • Page 1

    www.nortelnetwo rks.com © 2000 N ortel Network s P0911 632 Iss ue 02 Enterprise Edge 2. 0 V oice Messaging F AX User Gu ide[...]

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    [...]

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    P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Contents Introduction 5 Learning about FAX 5 About the Express Messaging Line 6 Your Personal mailbox greeting 6 Recording a Greeting 6 Receiving a fax message 8 Retrieving a fax message 9 Transferring a Fax call to your mailbox 9 Setting up a preset fax machine 10 Printing fax [...]

  • Page 4

    4 Contents Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02[...]

  • Page 5

    P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Enterprise Edge 2. 0 V oice Mess aging F AX User Guide Introduction This guide explains how to use Enterprise Edge Voice Messaging FAX with your personal mailbox. It explains how to receive, print and send fax messages. All Enterprise Edge one line and two line display telephone[...]

  • Page 6

    6 Enterprise Edge 2.0 Voice Messaging FAX Use r Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 About the Express Messaging Line An Express Messaging Line can be assigned to a mailbox. A fax message sent to the Express Messaging Line bypasses the greeting and the Automated Attendant. The fax message is sent immediately t[...]

  • Page 7

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 7 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide 4. Press GREET or ¤ . 5. Press REC or ⁄ . 6. Press PRIME or ⁄ . Note: Press ALT to record your Alternate Greeting. If you are changing your gre eting, your current recorded Primary Gre eting begins to play. 7. Press YES o[...]

  • Page 8

    8 Enterprise Edge 2.0 Voice Messaging FAX Use r Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Receivin g a f ax messa ge You can receive two types of fax messages: non-voic e introduced and voice introduced. An introduction is a voice message that a caller recor ds to introduce a fax message. In a non-voice introduce d[...]

  • Page 9

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 9 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Retrieving a fax message When you retrieve a fax message, Voice Messaging shows the fax identification number on the display. If the message is a voice introduced fax message, the Fax identification number plays before the voi[...]

  • Page 10

    10 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Setting up a preset fax machine Each personal mailbox can have a preset f ax machine assigned for printing fax messages. If you select the Preset option, fax messages are printed at the same fax machine eve ry time. To set up [...]

  • Page 11

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 11 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Printing fa x messages You can print the fax messages left in your mailbox on any fax mac hine. You can print all of your fax messages at once or print them individually. If you print all of the fax messages at once, you c an[...]

  • Page 12

    12 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Printing new or saved fax messages on the preset fax machine To print all of the new or saved fax messages on the preset fax machine: For information about changing the preset fax machine, refer to Setting up a pr eset fax mac[...]

  • Page 13

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 13 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Printing all new or saved fax messages using the Other option To print all the new or saved fax messages using the Other option: After you end the session, Enterprise Edge Voice Messaging prints the fax messages on the assign[...]

  • Page 14

    14 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Printing all new or saved fax messages using the Manu al option To use the Manual option, you must first open your personal mailbox from a fax machine telephone. To retrieve and print all your new or saved fax messa ges using [...]

  • Page 15

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 15 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Printing a fax message You can print an individual fax message fr om your mailbox. A cover sheet precede s the fax message. R efer to Fax cover page on page 18. You have three choices of where to print the fax message: Preset[...]

  • Page 16

    16 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Printing a fax message using the Other option To print a fax message using the Other option: Voice Messaging prints the fax message on the assigned fax machine. 1. Press ƒ·°⁄ . 2. Enter your password and press OK or £ . [...]

  • Page 17

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 17 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Printing a fax message using the Manual option To print a fax message using the Manua l option, you must first call a nd open your personal mailbox from a fax machine telephone . To print a fax message using the Manual option[...]

  • Page 18

    18 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Fax cover page A fax cover page prints with eac h fax message you print using the Preset and Other feature. The fax c over page contains the following information: • the date and time the fax prints • the name and telephon[...]

  • Page 19

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 19 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Sending f ax messages A fax message and a fax message voice introduction can be se nt to any personal mailbox. To send the fax message you must call the personal mailbox from a fax machine telephone. To leave a fax message in[...]

  • Page 20

    20 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Forwarding a fax message to another mailbox You can forward a fax message you have received to a nother mailbox and add an introductory message as a part of the forwarded message. The message appears as a fax message in the re[...]

  • Page 21

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 21 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide 9. Press OK or £ to accept the recording. 10. Enter the mailbox number where you want to forward the fax message , or press DIR or £ to use the Company Directory. 11. Press SEND or £ to forward the message without a delive[...]

  • Page 22

    22 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Forwardi ng a fax message t o an external number You can forward a rece ived fax message to an e xternal number. However, you cannot add an introductory message to the fax message. To forward a fax message to an external numbe[...]

  • Page 23

    Enterprise Edge 2.0 Voice Messaging FAX User Guide 23 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messag ing FAX User Gu ide Fax System Group mes sage (Fax Broadcast) Send a Fax System Group messa ge if you want to se nd a group a fax message that pertains to them. All Fax System Group Lists are created by the System Administrator. About the Fax Sy[...]

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    24 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FA X User Guide P0911632 Issue 02 Sending a Fax System Group message (Fax Broadcast) Before you send a Fax System Group message, be sur e your System Administrator adds the Fax System Group List, and the List contains all the fax machines that are to receive t[...]