NETGEAR TA612V manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126

Go to page of

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of NETGEAR TA612V, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of NETGEAR TA612V one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of NETGEAR TA612V. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of NETGEAR TA612V should contain:
- informations concerning technical data of NETGEAR TA612V
- name of the manufacturer and a year of construction of the NETGEAR TA612V item
- rules of operation, control and maintenance of the NETGEAR TA612V item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of NETGEAR TA612V alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of NETGEAR TA612V, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the NETGEAR service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of NETGEAR TA612V.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the NETGEAR TA612V item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    202-10037-01, Ma rch 2005 202-10037-01 March 2005 NETGEAR , Inc. 4500 Great America Parkway Santa Clara, CA 95 054 USA Reference Manual for the Broadband V oice Adapter T A612V[...]

  • Page 2

    ii 202-10037-01, Ma rch 2005 © 2005 by NETGEAR, Inc. All rights reserved. March 2005. T rademarks NETGEAR is a trademark of Netge ar , Inc. Microsoft, W indows, and W indow s NT are registered trademar ks of Microsoft Corporation. Other brand and product names are registered tradem arks or trademarks o f their respective holders. Statement of Cond[...]

  • Page 3

    202-10037-01, Ma rch 2005 iii V oluntary Control Council for Interference (VCCI) S tatement This equipment is in the second category (information equipment to b e used in a residential area or an adjacent area thereto) and conforms to the standards set by the V o luntary Control Council for In terference by Da ta Processing Equipment and Electronic[...]

  • Page 4

    202-10037-01, March 20 05 iv[...]

  • Page 5

    Contents v 202-10037-01, March 2005 Content s Chapter 1 About This Manual Audience, Scope, Conventions, and Formats . ......... ................. ................ ................ ..... 1-1 How to Use This Manual ................. ................ ................ ................ ................ ............... 1-2 How to Print this Manual . ....[...]

  • Page 6

    202-10037-01, March 200 5 vi Contents Blocking Access to Internet Services . ................ ................ ................ ............. ............... 4-2 Configuring E-Mail Alert and Web Access Log Notifications ........................... ............... 4-4 Viewing Logs of Web Access or Attempted Web Access ............. .................[...]

  • Page 7

    Contents vii 202-10037-01, March 2005 T roubleshooting the ISP Connection ........ ................ .................... ................ ................ .. 7-4 T roubleshooting a TCP/IP Net work Using a Ping Utility .. ................ ................ ............... 7-5 T esting the LAN Path to Y our Router ........ ................ ...........[...]

  • Page 8

    202-10037-01, March 200 5 viii Contents Computer Network Configuration Requirements ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... . C-1 Internet Configuration Requir ements .............. ............. ................ ................ ........... C-2 Where Do I Get the Internet Configuration Parameters? .......... ............[...]

  • Page 9

    About This Manual 1-1 202-10037-01, March 2005 Chapter 1 About This Manual This chapter describes the intended audience, sc ope, conventions, and formats of this manual. Audience, Scope, Conventions, and Format s This reference manual assumes that the reader h as basic to interme diate computer and Internet skills. However , basic computer network,[...]

  • Page 10

    Reference Manual for the Broadband Voice Ada pter TA612V 1-2 About This Manual 202-10037-01, March 2005 How to Use This Manual The HTML version of this ma nual includes the following: • Buttons, and , for browsing forwards or backwards through the manual one pag e at a time • A button that displays the table of cont ents and an button. Double-c[...]

  • Page 11

    Reference Manual for the Broa dband Voice Adapter TA612V About This Manual 1-3 202-10037-01, March 2005 How to Print this Manual T o print this manual you can choose one of th e fo llowing several options, a ccording to your needs. • Printing a Page in the HTML V iew . Each page in the HTML version of the manu al is dedicated to a major topic. Us[...]

  • Page 12

    Reference Manual for the Broadband Voice Ada pter TA612V 1-4 About This Manual 202-10037-01, March 2005[...]

  • Page 13

    Introduction 2-1 202-10037-01, March 2005 Chapter 2 Introduction Congratulations on your purchase of the NETGEAR ® T A612V Broadband V oice Adapter. This chapter describes the features of the NETGEA R T A612V Broadband V oice Adapter. Key Features The T A612V Broadband V oice Adap ter connects your up two p ho nes to your broadban d Internet servi[...]

  • Page 14

    Reference Manual for the Broadband Voice Ada pter TA612V 2-2 Introduction 202-10037-01, March 2005 V oice Features The T A612V Broadband V oice Adap ter lets yo u use the full range of features in your voice account. • Get your voicemail messages by phone, W eb, or E-mail. • T urn call waiting on or off. Easily switch be tween calls when you ar[...]

  • Page 15

    Reference Manual for the Broa dband Voice Adapter TA612V Introduction 2-3 202-10037-01, March 2005 • Computers Hidden by NA T : NA T opens a temporary path to the Internet for requests originating from the local network. Requests or iginating from outside the LAN are discarded, preventing users outside the LAN from finding an d directly acces sin[...]

  • Page 16

    Reference Manual for the Broadband Voice Ada pter TA612V 2-4 Introduction 202-10037-01, March 2005 • Automatic Configuration of Attached computers by DHCP : The T A612V adapter dynamically assign s network conf iguration information, includ ing IP , gateway , and domain name server (DNS) addresses, to attached co mputers on the LAN using the Dyna[...]

  • Page 17

    Reference Manual for the Broa dband Voice Adapter TA612V Introduction 2-5 202-10037-01, March 2005 – Application Notes and ot her helpful information. • Support Regist ration card If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer . Keep the carton, including the original packing materials, in case you need to r[...]

  • Page 18

    Reference Manual for the Broadband Voice Ada pter TA612V 2-6 Introduction 202-10037-01, March 2005 The Router ’ s Rear Panel The rear panel of the Mo del T A612V router contains the p ort co nnections listed below . Figure 1-2: T A612V Rear Panel V iewed from left to right, the rear panel contains the following featu res: • Outlet for 12V DC @ [...]

  • Page 19

    Connecting the Router to the Internet 3-1 202-10037-01, March 2005 Chapter 3 Connecting the Router to the Internet This chapter describes how to set up the router on your local area network (LAN) and connect to the Internet. Y ou will find out how to configure your broadband voice adap ter for Internet access. Follow these instructions to set up yo[...]

  • Page 20

    Reference Manual for the Broadband Voice Ada pter TA612V 3-2 Connecting the Router to the Intern et 202-10037-01, March 2005 c. Locate the Ethernet cable (cable 1 in the di agram) th at connects your PC to the modem. Figure 3-1: Disconnect th e Ethernet cable from the comp uter d. Disconnect the cable at the computer end only , point A in the diagr[...]

  • Page 21

    Reference Manual for the Broa dband Voice Adapter TA612V Connecting th e Rou te r to the Internet 3-3 202-10037-01, March 2005 f. Securely insert the cable that came with your broadband voice adapter (the NETGEAR cable in the diagram below) into th e LAN port on the router (poin t C in the diagram), and the other end in to the Ethernet port of your[...]

  • Page 22

    Reference Manual for the Broadband Voice Ada pter TA612V 3-4 Connecting the Router to the Intern et 202-10037-01, March 2005 Figure 3-4: S tat us lights on the broadband voice adapter d. Check the broadband voice adapter stat us lights to verify the following: • Power : The power light should turn solid green. If it does not, see “T roubleshoot[...]

  • Page 23

    Reference Manual for the Broa dband Voice Adapter TA612V Connecting th e Rou te r to the Internet 3-5 202-10037-01, March 2005 2. Connect to the broadband vo ice adapter by typing http://192 .168.61.1 in the addre ss fiel d of your browser, then click Enter . Figure 3-5: Login addre ss 3. For security reasons, the router has its own us e r name and[...]

  • Page 24

    Reference Manual for the Broadband Voice Ada pter TA612V 3-6 Connecting the Router to the Intern et 202-10037-01, March 2005 Use the Smart Wizard to Configure Y our T A612V Broadband V oice Adapter Figure 3-7: Setup wizard 1. Y ou are now connected to the router . If you do not see the menu above, click the Setup W izard link on the upper left of t[...]

  • Page 25

    Reference Manual for the Broa dband Voice Adapter TA612V Connecting th e Rou te r to the Internet 3-7 202-10037-01, March 2005 The Router Sett ings pages allow you to configure, upg rade and check the status of yo ur NETGEAR Broadband V oice Router . Figure 3-8: Basic Settin gs p age Helpful information related to th e selected Settings page appear[...]

  • Page 26

    Reference Manual for the Broadband Voice Ada pter TA612V 3-8 Connecting the Router to the Intern et 202-10037-01, March 2005 • Does Y our Internet Connection Require A Logi n? Select this option based on the type of account yo u have with your ISP . If you need to enter login information every time you connect to the Internet or you have a PPPoE [...]

  • Page 27

    Reference Manual for the Broa dband Voice Adapter TA612V Connecting th e Rou te r to the Internet 3-9 202-10037-01, March 2005 Note : If you get 'Address not found' errors when you go to a W eb site, it is likely that your DNS servers aren't set up properly . Y ou should contact your ISP to get DNS se rve r addresses. • Router MAC [...]

  • Page 28

    Reference Manual for the Broadband Voice Ada pter TA612V 3-10 Connecting the Router to the Intern et 202-10037-01, March 2005 T roubleshooting T ip s Here are some tips for correctin g simple problems you may have. Be sure to restart your network in this sequence: 1. T urn of f and unplug the modem, turn off the b roadband voice adapter, and turn o[...]

  • Page 29

    Reference Manual for the Broa dband Voice Adapter TA612V Connecting th e Rou te r to the In te rn et 3-11 202-10037-01, March 2005 How to Manually Configure Y our Internet Connection Y ou can manually configure your router using the menu below , or you can allow the Setup W izard to determine your config uration as described in the previous sectio [...]

  • Page 30

    Reference Manual for the Broadband Voice Ada pter TA612V 3-12 Connecting the Router to the Intern et 202-10037-01, March 2005 c. Domain Name Server (DNS) Address: If you know that your ISP do es not automatically transmit DNS addresses to the router during login, select “Use these DNS server s” and enter the IP address of your ISP’ s Primary [...]

  • Page 31

    Content Filtering 4-1 202-10037-01, March 2005 Chapter 4 Content Filtering This chapter describes how to use the content filtering features of the T A612V Broadband V oice Adapter to protect your network. These features ca n be found by clicking on the Content Filtering heading in the Main Menu of the browser interface. The T A612V Broadband V oice[...]

  • Page 32

    Reference Manual for the Broadband Voice Ada pter TA612V 4-2 Content Filtering 202-10037-01, March 2005 T o enable keyword blockin g, select either “Per Schedule” or “Always”, then click Apply . If you want to block by sch edule, be sure that a time period is sp ecified in the Schedule menu. T o add a keyword or domain, type it in the Keyw [...]

  • Page 33

    Reference Manual for the Broa dband Voice Adapter TA612V Content Filtering 4-3 202-10037-01, March 2005 Services are functions performed by server computers at the request of client computers. For example, web servers serve web pages, time servers serve time and date information, and game hosts serve data about other players’ moves. When a comput[...]

  • Page 34

    Reference Manual for the Broadband Voice Ada pter TA612V 4-4 Content Filtering 202-10037-01, March 2005 If you know that the application uses e ither TCP or UDP , select the a ppropriate protocol. If you are not sure, select Both. • Configuring Services Blocking by IP Address Range Under “Filter Services For”, you can block the specified serv[...]

  • Page 35

    Reference Manual for the Broa dband Voice Adapter TA612V Content Filtering 4-5 202-10037-01, March 2005 • T urn e-mail notification on Check this box if you wish to receive e-mail logs and alerts from the router . • Send to this e-mail address Enter the e-mail address to which logs and alerts are sent. This e-mail ad dress will also be used as [...]

  • Page 36

    Reference Manual for the Broadband Voice Ada pter TA612V 4-6 Content Filtering 202-10037-01, March 2005 V iewing Logs of Web Access or Attempted W eb Access The log is a detailed record of w hat websites you have accessed or attempted to access . Up to 128 entries are stored in the log. Log entries will on ly appear when ke ywo rd blocking is enab [...]

  • Page 37

    Reference Manual for the Broa dband Voice Adapter TA612V Content Filtering 4-7 202-10037-01, March 2005 Log action buttons are described in Ta b l e 4 - 2 T able 4-2. Log action button s Field Description Refresh Click this button to refresh the log screen. Clear Log Click this button to clear the log entries. Send Log Click this button to email t [...]

  • Page 38

    Reference Manual for the Broadband Voice Ada pter TA612V 4-8 Content Filtering 202-10037-01, March 2005[...]

  • Page 39

    Maintenance 5-1 202-10037-01, March 2005 Chapter 5 Maintenance This chapter describes how to use the maintena nce features of your T A612V Broadband V oice Adapter. These features can be found by clicking on the Maintenance he ading in the Main Menu of the browser interface. V iewing St atus Information The Router S tatus menu provides a limited am[...]

  • Page 40

    Reference Manual for the Broadband Voice Ada pter TA612V 5-2 Maintenance 202-10037-01, March 2005 This screen shows the following parameters: T able 5-1. Menu 3.2 - T A612V Broadband V oice Adapter S t atus Fields Field Description Account Name This field displays the Host Name assigned to the router . Firmware V ersion This field displays the rout[...]

  • Page 41

    Reference Manual for the Broa dband Voice Adapter TA612V Maintenanc e 5-3 202-10037-01, March 2005 Click on the “Connection S tatus” button to display the W AN status, as shown below . Figure 5-2: Connectio n S t atus screen This screen shows the following statistics:. T able 5-1. Connection St atus Fields Field Description IP Address The W AN [...]

  • Page 42

    Reference Manual for the Broadband Voice Ada pter TA612V 5-4 Maintenance 202-10037-01, March 2005 W AN Status action buttons are describ ed in T able 5-2 Click on the “Show St atistics” button to displa y router usage statistics, as shown below . Figure 5-3: Router S t atistics screen This screen shows the following statistics: T able 5-2. Conn[...]

  • Page 43

    Reference Manual for the Broa dband Voice Adapter TA612V Maintenanc e 5-5 202-10037-01, March 2005 Show Statistics action buttons are described in Ta b l e 5 - 2 V iewing V oIP St atus This V oIP S tatus page shows the current status of your V oIP (V oice over Internet Protocol) connection. Figure 5-4: V oIP St atus page T able 5-2. Show St atistic[...]

  • Page 44

    Reference Manual for the Broadband Voice Ada pter TA612V 5-6 Maintenance 202-10037-01, March 2005 • LAN Port – MAC Address - the physical address of the router , as seen from the local LAN. • Line 1/Line 2 – Display Name: This is the name you have already chosen when yo u first opened your account. Y our "Dis play Name" will be vi[...]

  • Page 45

    Reference Manual for the Broa dband Voice Adapter TA612V Maintenanc e 5-7 202-10037-01, March 2005 V iewing a List of Att ached Devices The Attached Devices menu contains a table of all IP devices that the router has discovered on the local network. From the Main Menu of the browser interface, un der the Maintenance heading, select Attached Devices[...]

  • Page 46

    Reference Manual for the Broadband Voice Ada pter TA612V 5-8 Maintenance 202-10037-01, March 2005 From the Main Menu of the browser interface, under the Maintenance hea ding, select Set Password to bring up the menu shown below . Figure 5-6: Set Pass word menu T o change the password, first enter the old passwo rd, and then enter the ne w password [...]

  • Page 47

    Reference Manual for the Broa dband Voice Adapter TA612V Maintenanc e 5-9 202-10037-01, March 2005 Figure 5-7: Backup Router Settings p age • Save (Backup): T o create a backup file of the current settings: a. Click Backup. b. If you don't have your browser set up to sa ve downloaded files automatically , locate where you want to save the fi[...]

  • Page 48

    Reference Manual for the Broadband Voice Ada pter TA612V 5-10 Maintenance 202-10037-01, March 2005 • Revert (Erase): T o erase the current settings and re set the router to the original factory default settings: – Click Erase. IMPOR T ANT ! Do not try to go online, turn off the router , sh utd own the computer or do anything else to the router [...]

  • Page 49

    Advanced Configuration 6-1 202-10037-01, March 2005 Chapter 6 Advanced Configuration This chapter describes how to configure the adva nced features of your T A612V Broadband V oice Adapter. These features can be found under the Advanced heading in the Main Menu of the browser interface. Configuring Port T riggering Port T riggering is an advanced f[...]

  • Page 50

    Reference Manual for the Broadband Voice Ada pter TA612V 6-2 Advanced Configuration 202-10037-01, March 2005 Figure 6-1: Port T riggering Menu Note : If Disable Port T riggering box is check ed af ter configuring port trigg ering, port triggering will be disabled but any port triggering configurat ion information you added to the router will be ret[...]

  • Page 51

    Reference Manual for the Broa dband Voice Adapter TA612V Advanced Configur ation 6-3 202-10037-01, March 2005 Follow these steps to set up a co mputer to play Internet games or use Internet applications: 1. Click Add . Figure 6-2: Add Port T rigger Menu 2. Enter a service name in the Service Name box. 3. Enter the outbound st art and final port num[...]

  • Page 52

    Reference Manual for the Broadband Voice Ada pter TA612V 6-4 Advanced Configuration 202-10037-01, March 2005 interface, under Advanced, click on Port Forwar ding to view the p ort forwarding menu, shown below . Figure 6-3: Port Forwarding Menu . Use the Port Forwarding m enu to configure the router to forward incoming protocols to compute rs on you[...]

  • Page 53

    Reference Manual for the Broa dband Voice Adapter TA612V Advanced Configur ation 6-5 202-10037-01, March 2005 3. Click the Add button. Adding a Port Forwarding Custom Service T o define a service, game or application that do es not appear in the Serv ice Name list, you must determine what port numbers are used by the service. For this information, [...]

  • Page 54

    Reference Manual for the Broadband Voice Ada pter TA612V 6-6 Advanced Configuration 202-10037-01, March 2005 Some considerations fo r this application are: • If your account’ s IP address is ass igned dynami cally by your ISP , the IP address may change periodically as the DHCP lease expires. • If the IP address of the local computer is assi [...]

  • Page 55

    Reference Manual for the Broa dband Voice Adapter TA612V Advanced Configur ation 6-7 202-10037-01, March 2005 Figure 6-4: W AN Setup menu. • Connect Automatically , as Requir ed Normally , this option should be Enabled, so that an Internet co nnection will be made automatically , whenever Internet-bound traffic is detected. In locations where Int[...]

  • Page 56

    Reference Manual for the Broadband Voice Ada pter TA612V 6-8 Advanced Configuration 202-10037-01, March 2005 Incoming traffic from the Internet is normally discarded by the router unless the traf fic is a response to one of your local comp uters or a service that you have configured in the Ports menu. Instead of discardin g this traffic, you can ha[...]

  • Page 57

    Reference Manual for the Broa dband Voice Adapter TA612V Advanced Configur ation 6-9 202-10037-01, March 2005 Using LAN IP Setup Options The LAN IP Setup feature is under the Advanced heading of the main menu. This feature allows configuration of LAN IP services such as DHCP and RIP . From the Main Menu of the browser interface, under Advanced, cli[...]

  • Page 58

    Reference Manual for the Broadband Voice Ada pter TA612V 6-10 Advanced C onfiguration 202-10037-01, March 2005 • IP Address This is the LAN IP address of the router. • IP Subnet Mask This is the LAN Subnet Mask of the router. Comb ined with the IP address, the IP Subnet Mask allows a device to know which other addresses a re local to it, and wh[...]

  • Page 59

    Reference Manual for the Broa dband Voice Adapter TA612V Advanced Configur ation 6-11 202-10037-01, March 2005 For most applications, the default DHCP and TCP/IP settings of the router are satisfactory . See “IP Configuration by DHCP ” on page B-10 for an explanation of DHCP and informatio n about how to assign IP addresses for your network. If[...]

  • Page 60

    Reference Manual for the Broadband Voice Ada pter TA612V 6-12 Advanced C onfiguration 202-10037-01, March 2005 Note: The reserved address will no t be assigned until the next ti me the computer contacts the router's DHCP server . Reboot the computer or access its IP configuration and force a DHCP release and renew . T o edit or delete a reserv[...]

  • Page 61

    Reference Manual for the Broa dband Voice Adapter TA612V Advanced Configur ation 6-13 202-10037-01, March 2005 1. Click the Add button to open the Add/Edit Menu, shown below . Figure 6-7. S t atic Route Entry and Edit Me nu 2. T ype a route name for this static route in the Rout e Name box under the table. (This is for identification purpose only .[...]

  • Page 62

    Reference Manual for the Broadband Voice Ada pter TA612V 6-14 Advanced C onfiguration 202-10037-01, March 2005 When you first config ured your router, two implic it static routes were created. A default route was created with your ISP as the gateway , and a second static route was created to your local network for all 192.168.61.x addresses. W ith [...]

  • Page 63

    Reference Manual for the Broa dband Voice Adapter TA612V Advanced Configur ation 6-15 202-10037-01, March 2005 b. T o allow access from a range of IP addresses on the Internet, select IP address range. Enter a beginning and end ing IP address to define the allowed range. c. T o allow access from a single IP address on the Internet, select Only this[...]

  • Page 64

    Reference Manual for the Broadband Voice Ada pter TA612V 6-16 Advanced C onfiguration 202-10037-01, March 2005 • T urn UPnP On : UPnP can be enabled or disabled for automatic device configuratio n. The default setting for UPnP is en abled. If disabled, the router will not allow any device to automatically control the resources, such as port forwa[...]

  • Page 65

    Reference Manual for the Broa dband Voice Adapter TA612V Advanced Configur ation 6-17 202-10037-01, March 2005 • Syslog Server Port Number: Default value is 514. • Log Level: Th e value may be: – .Minimum (Default) –. M i d d l e –. D e b u g –. F u l l Firmware Upgrade Y ou install new versions of the router's software using the R[...]

  • Page 66

    Reference Manual for the Broadband Voice Ada pter TA612V 6-18 Advanced C onfiguration 202-10037-01, March 2005 This loads the new software in the rout er and causes the router to restart. Note : Do not try to go online, turn off the r outer , shutdo wn the computer or do anyth ing else to the router until the router finishes rest arting! When the R[...]

  • Page 67

    Troubleshooting 7-1 202-10037-0 1, March 2005 Chapter 7 T roubleshooting This chapter gives information about troubleshooting your T A612V Broadband V oice Adapter. After each problem description, instructions ar e provided to help yo u diagnose and solve the problem. Basic Functioning After you turn on power to the router , the following sequ ence[...]

  • Page 68

    Reference Manual for the Broadband Voice Ada pter TA612V 7-2 Troubleshooting 202-10037-01 , March 2005 Light s Never T urn Off When the router is turned on, th e lights turns on for about 10 secon ds and then turn of f. If all the lights stay on, there is a fault within the router . If all lights are still on one minute after power up: • Cycle th[...]

  • Page 69

    Reference Manual for the Broa dband Voice Adapter TA612V Troubleshooting 7-3 202-10037-01 , March 2005 T roubleshooting the W eb Configuration Interface If you are unable to access the router ’ s web Config uration interface from a computer on your local network, check the following : • Check the Ethernet connection betwe en the co mputer and t[...]

  • Page 70

    Reference Manual for the Broadband Voice Ada pter TA612V 7-4 Troubleshooting 202-10037-01 , March 2005 T roubleshooting the ISP Connection If your router is unable to access the Internet, you should first determine whether the router is able to obtain a W AN IP address from the ISP . Unless yo u have been assigned a static IP address, your router m[...]

  • Page 71

    Reference Manual for the Broa dband Voice Adapter TA612V Troubleshooting 7-5 202-10037-01 , March 2005 Inform your ISP that yo u have bought a new network device, and ask them to use the router ’ s MAC address. OR Configure your router to spoof your computer ’ s MAC address. This can be done in the Basic Settings menu. Refer to “How to Manual[...]

  • Page 72

    Reference Manual for the Broadband Voice Ada pter TA612V 7-6 Troubleshooting 202-10037-01 , March 2005 Y ou should see a message like this one: Pinging <IP address> with 32 bytes o f data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message:[...]

  • Page 73

    Reference Manual for the Broa dband Voice Adapter TA612V Troubleshooting 7-7 202-10037-01 , March 2005 — Check that your cable or DSL modem is connected and functioning. — If your ISP assigned a host name to yo ur co mputer, enter that host name as the Account Name in the Basic Settings menu. — Y our ISP could be rejecting the Ethernet MAC ad[...]

  • Page 74

    Reference Manual for the Broadband Voice Ada pter TA612V 7-8 Troubleshooting 202-10037-01 , March 2005[...]

  • Page 75

    Technical Specifications A-1 202-10037-01, March 2005 Appendix A T echnical Specifications This appendix provides tech nical specifications for the T A612V Broadband V oi ce Adapter. Network Protocol and Standards Compatibility Data and Routing Protoc ols: TCP/IP , RIP-1, DHCP PPP over Ethernet (PPPoE) Power Adapter All regions (output): 12V DC @ 1[...]

  • Page 76

    Reference Manual for the Broadband Voice Ada pter TA612V A-2 Technical Specifications 202-10037-01, March 2005[...]

  • Page 77

    Network and Routing Basics B-1 202-10037-01, March 2005 Appendix B Network and Routing Basics This chapter provides an overview of IP networks, routing, and networki ng. Related Publications As you read this document, you may be dire cted to v arious RFC documents for further information. An RFC is a Request For Comment (RFC) published by the Inter[...]

  • Page 78

    Reference Manual for the Broadband Voice Ada pter TA612V B-2 Network and Routing Basics 202-10037-01, March 2005 Routing Information Protocol One of the protocol s used b y a rout er to b uild an d maintain a picture of the network is the Routing Information Protocol (RIP). Us ing RIP , routers periodically update one another and check for changes [...]

  • Page 79

    Reference Manual for the Broa dband Voice Adapter TA612V Network and Routing Basics B-3 202-10037-01, March 2005 Figure B-1: Three Main Address Classes The five address classes are: • Class A Class A addresses can have up to 16,777,214 ho sts on a single n etwork. They use an eight-bit network number and a 24-bit node number . Class A addresses a[...]

  • Page 80

    Reference Manual for the Broadband Voice Ada pter TA612V B-4 Network and Routing Basics 202-10037-01, March 2005 This addressing structure allows IP addresses to uniquely identify each phys ical network and each node on each ph ysical network. For each unique value of the network portion of the address, the base address of the range (host address o[...]

  • Page 81

    Reference Manual for the Broa dband Voice Adapter TA612V Network and Routing Basics B-5 202-10037-01, March 2005 Subnet addressing al lows us to split one IP network ad dress into smaller multiple physical networks known as sub networks. Some of the node numbers are used as a su bn et number instead. A Class B address gives us 16 bits of node numbe[...]

  • Page 82

    Reference Manual for the Broadband Voice Ada pter TA612V B-6 Network and Routing Basics 202-10037-01, March 2005 The following table lists the additional subnet mask bits in dotted-decimal notation. T o use the table, write down the original class netmask and replace the 0 value octets with the dotted-decimal value of the additional subnet b its. F[...]

  • Page 83

    Reference Manual for the Broa dband Voice Adapter TA612V Network and Routing Basics B-7 202-10037-01, March 2005 • So that hosts recognize local IP broadcast packets When a device broadcasts to its segment neighb ors, it uses a destination address of the local network address with all ones for the host address. In order for this schem e to work, [...]

  • Page 84

    Reference Manual for the Broadband Voice Ada pter TA612V B-8 Network and Routing Basics 202-10037-01, March 2005 The following figure illustrates a single IP address operation. Figure B-3: Single IP Address Operation Using NA T This scheme offers t he additional benefit of firewall-like protection because the internal LAN addresses are not availabl[...]

  • Page 85

    Reference Manual for the Broa dband Voice Adapter TA612V Network and Routing Basics B-9 202-10037-01, March 2005 If a device sends data to another station on the network and the destination MAC address is not yet recorded, ARP is used. An ARP request is broadcast onto the network. All stations on the network receive and read the reque st. The desti[...]

  • Page 86

    Reference Manual for the Broadband Voice Ada pter TA612V B-10 Network and Routing Basi cs 202-10037-01, March 2005 IP Configuration by DHCP When an IP-based local area network is installed, each computer must be configured with an IP address. If the computers need to access the Inte rnet, they should also be configured with a gateway address and on[...]

  • Page 87

    Reference Manual for the Broa dband Voice Adapter TA612V Network and Routing Basics B-11 202-10037-01, March 2005 St ateful Packet Inspection Unlike simple Internet sharing rout ers, a firewall uses a process ca ll ed stateful packet inspection to ensure secure firewall filtering to protect your network from attacks and intrusions. Since user-level[...]

  • Page 88

    Reference Manual for the Broadband Voice Ada pter TA612V B-12 Network and Routing Basi cs 202-10037-01, March 2005 Category 5 Cable Quality Category 5 distributed cable that me ets ANSI/EIA/ TIA-568-A building wiring stan da rds can be a maximum of 328 feet (ft.) or 10 0 meters (m) in length, divided as follows: 20 ft. (6 m) between the hu b and th[...]

  • Page 89

    Reference Manual for the Broa dband Voice Adapter TA612V Network and Routing Basics B-13 202-10037-01, March 2005 Inside T wisted Pair Cables For two devices to communicate, th e transmitter of each device must be connected to the receiver of the other device. The cro sso ver function is usually implemented inte rnally as part of the circuitry in t[...]

  • Page 90

    Reference Manual for the Broadband Voice Ada pter TA612V B-14 Network and Routing Basi cs 202-10037-01, March 2005 Figure B-6: Category 5 UTP Cable with Male RJ-45 Plug at Each End Note : Flat “silver satin” tele phone cable may have the same RJ-45 plug . However , using teleph one cable results in excessive collisio ns, causing the attached po[...]

  • Page 91

    Reference Manual for the Broa dband Voice Adapter TA612V Network and Routing Basics B-15 202-10037-01, March 2005 The T A612V adapter incorporates Auto Uplink TM technology (also ca lled MDI/MDIX). Each LOCAL Ethernet port will automati cally sense whether the Ethernet cable pl ugged into the port should have a normal con nection (e.g. connectin g [...]

  • Page 92

    Reference Manual for the Broadband Voice Ada pter TA612V B-16 Network and Routing Basi cs 202-10037-01, March 2005[...]

  • Page 93

    Preparing Your Netwo rk C-1 202-10037-01, March 2005 Appendix C Prep aring Y our Network This appendix describes how to prepare your n e twork to connect to the Internet through the T A612V Broadband V oice Adapter and how to veri fy the readiness of broadban d Internet service from an Internet service provider (ISP). What Y ou Need T o Use a Rout [...]

  • Page 94

    Reference Manual for the Broadband Voice Ada pter TA612V C-2 Preparing Yo ur Network 202-10037-01, March 2005 For the initial setup of your rout er , you will need to connect a computer to the router . This computer has to be set to automatically get it s TCP/IP configuration from the router via DHCP . Note: For help with DHCP configuration, pleas [...]

  • Page 95

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-3 202-10037-01, March 2005 Record Y our Internet Co nnection Information Print this page. Fill in the configuration parameters from your Internet Service Provider (ISP). ISP Login Name: The login name and password are case sensitive and must be ente red exactly as gi[...]

  • Page 96

    Reference Manual for the Broadband Voice Ada pter TA612V C-4 Preparing Yo ur Network 202-10037-01, March 2005 • W indows 3.1 does not include a TCP/IP component. Y ou need to purchase a third-p arty TCP/ IP application package such as NetManage Chameleon. • Macintosh Operating System 7 or later includes the software components for establishing [...]

  • Page 97

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-5 202-10037-01, March 2005 Y ou must have an Ethernet adapter , the TCP/IP protocol, and Client for Microsoft Networks. If you need to install a ne w adapter , follow these steps: a. Click the Add button. b. Select Adapter , and then click Add. c. Select the manufact[...]

  • Page 98

    Reference Manual for the Broadband Voice Ada pter TA612V C-6 Preparing Yo ur Network 202-10037-01, March 2005 If you need Client for Micro soft Networks: a. Click the Add button. b. Select Client, and then click Ad d. c. Select Microsoft. d. Select Client for Microsoft Networks, and then click OK. 3. Restart your PC for the changes to take ef fect.[...]

  • Page 99

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-7 202-10037-01, March 2005 V erify the following settings as shown: • Client for Microsoft Network exists • Ethernet adapter is present • TCP/IP is present • Primary Network Logon is set to W indows logon Click on the Properties button. The following TCP/IP P[...]

  • Page 100

    Reference Manual for the Broadband Voice Ada pter TA612V C-8 Preparing Yo ur Network 202-10037-01, March 2005 Selecting Windows’ In ternet Access Method 1. On the W indows taskbar , click the Start button, point to Settings, and th en click Control Panel. 2. Double-click the Internet Options icon. 3. Select “I want to set up my Int ernet connec[...]

  • Page 101

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-9 202-10037-01, March 2005 2. Ty p e winipcfg , and then click OK. The IP Configuration window opens, which lists (a mong other things), your IP address, subnet mask, and default gateway . 3. From the drop-down box, select your Ethernet adapter . The window is update[...]

  • Page 102

    Reference Manual for the Broadband Voice Ada pter TA612V C-10 Preparing Your Network 202-10037-01, March 2005 DHCP Configuration of TCP/IP in Windows XP , 2000, or NT4 Y ou will find there are many similarities in th e procedures for dif ferent W indows systems when using DHCP to configure TCP/IP . The following steps will walk you through the conf[...]

  • Page 103

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-11 202-10037-01, March 2005 • Now you should be at the Local Area Network Connection S tatus window . This box displays the conn ection status, duration, speed, and activity statistics. • Administrator logon access rights are needed to use this window . • Click[...]

  • Page 104

    Reference Manual for the Broadband Voice Ada pter TA612V C-12 Preparing Your Network 202-10037-01, March 2005 DHCP Configuration of TC P/IP in Windows 2000 Once again, after you have installed the network card, TCP/IP for W indows 2000 is configured. TCP/IP should be added by de fault and set to DHCP without your having to configure it. However , i[...]

  • Page 105

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-13 202-10037-01, March 2005 • Click on the My Network Places icon on the W indows desktop. This will bring up a window called Network and Dial-up Connectio ns. • Right click on Local Ar ea Connection and select Properties . •T h e Local Area Connection Pr opert[...]

  • Page 106

    Reference Manual for the Broadband Voice Ada pter TA612V C-14 Preparing Your Network 202-10037-01, March 2005 • W ith Internet Protocol (TCP/IP) selected, click on Properties to open the Internet Protocol (TCP/IP) Propert ies dialogue box. • V erify that • Obtain an IP address automatically is selected. • Obtain DNS server address automatic[...]

  • Page 107

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-15 202-10037-01, March 2005 DHCP Configuration of TCP/IP in Windows NT4 Once you have installed the network card, you need to config ure the TCP/IP environment for W indows NT 4.0. Follow this procedure to configure TCP/IP with DHCP in W indows NT 4.0. • Choose Set[...]

  • Page 108

    Reference Manual for the Broadband Voice Ada pter TA612V C-16 Preparing Your Network 202-10037-01, March 2005 • Highlight the TCP/IP Pr otocol in the Network Protocols box, and click on the Properties button.[...]

  • Page 109

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-17 202-10037-01, March 2005 V erifying TCP/IP Properties fo r Windows XP , 2000, and NT4 T o check your PC’ s TCP/IP configuration : 1. On the W indows taskbar, click the Start button, and then click Run. The Run window opens. 2. Ty p e cmd and then click OK. A com[...]

  • Page 110

    Reference Manual for the Broadband Voice Ada pter TA612V C-18 Preparing Your Network 202-10037-01, March 2005 • The default gateway i s 192.168.61.1 4. Ty p e exit Configuring the Macintos h for TCP/IP Networking Beginning with Macintosh Operating System 7 , TCP/ IP is already installed on the Macintosh. On each networked Macintosh, you will need[...]

  • Page 111

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-19 202-10037-01, March 2005 2. If not already selected, select Built- in Ethernet in the Configure list. 3. If not already selected, Select Using DHCP in the TCP/IP tab. 4. Click Save. V erifying TCP/IP Properties for Macintosh Computers After your Macintosh is confi[...]

  • Page 112

    Reference Manual for the Broadband Voice Ada pter TA612V C-20 Preparing Your Network 202-10037-01, March 2005 V erifying the Readiness of Y our Internet Account For broadband access to the Internet, you need to contract with an Internet service provider (ISP) for a single-user Internet access account using a cable modem or DSL mode m. This modem mu[...]

  • Page 113

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-21 202-10037-01, March 2005 • An IP address and subnet mask • A gateway IP address, which is the address of the ISP’ s router • One or more domain name server (DNS) IP addresses • Host name and domain suf fix For example, your account’ s full server names[...]

  • Page 114

    Reference Manual for the Broadband Voice Ada pter TA612V C-22 Preparing Your Network 202-10037-01, March 2005 If an IP address appears under Installed Gatewa ys, write down the address. This is the ISP’ s gateway address. Select the address and then click Remove to remove the gateway address. 6. Select the DNS Configuration tab. If any DNS server[...]

  • Page 115

    Reference Manual for the Broa dband Voice Adapter TA612V Preparing Your Netwo rk C-23 202-10037-01, March 2005 Rest arting the Network Once you’ve set up yo ur computers to work with the firewall, you must reset the network for the devices to be able to communicat e correctly . Restart any computer that is connecte d to the firewall. After config[...]

  • Page 116

    Reference Manual for the Broadband Voice Ada pter TA612V C-24 Preparing Your Network 202-10037-01, March 2005[...]

  • Page 117

    202-10037-01, March 200 5 Glossary 1 Glossary Use the list below to find definitions for technical terms used in this manual. List of Glossary T erms 10BASE-T IEEE 802.3 specification for 10 Mbps Ethernet over twisted pair wiring. 100BASE-Tx IEEE 802.3 specification for 100 Mbps Ethernet over twis ted pair wiring. 802.1x 802.1x defines port-based ,[...]

  • Page 118

    Reference Manual for the Broadband Voice Ada pter TA612V 2 Glossary 202-10037-01, March 200 5 ADSL requires a special ADSL modem. ADSL is grow ing in popu larity as more areas around the world gain access. AES Advanced Encryption Standard, a symmetric 128-bit block data encryption technique. It is an iterated block cipher with a variable block leng[...]

  • Page 119

    Reference Manual for the Broa dband Voice Adapter TA612V Glossary 3 202-10037-01, March 200 5 The DMZ sits between the Internet and an internal network's line of defense, usually so me combination of firewalls and ba stion hosts. T ypically , t he DMZ contains devices accessible to Internet traffic, such as web (HTTP) servers, FTP servers , SM[...]

  • Page 120

    Reference Manual for the Broadband Voice Ada pter TA612V 4 Glossary 202-10037-01, March 200 5 transmits that identity to an authenticat ion server su ch as RADIUS. The server asks the AP for proof of identity , which the AP gets from the user and then send s back to the server to complete the authentication. EAP is defined by RFC 2284. ESP Encapsul[...]

  • Page 121

    Reference Manual for the Broa dband Voice Adapter TA612V Glossary 5 202-10037-01, March 200 5 LDAP A set of protocols for accessing information directories. Lightweight Directory Access Protocol LDAP . A set of protocols for acce ssing information directories. LDAP is based on the standards contained within the X.500 standard, but is signi ficantly[...]

  • Page 122

    Reference Manual for the Broadband Voice Ada pter TA612V 6 Glossary 202-10037-01, March 200 5 MTU The size in bytes of the largest pack et that can be sent or received. NA T A technique by which several hosts share a single IP address for access to the Internet. NetBIOS The Network Basic Input Output System is an appli cation programming interface [...]

  • Page 123

    Reference Manual for the Broa dband Voice Adapter TA612V Glossary 7 202-10037-01, March 200 5 PPPoE PPPoE. PPP over Ethernet is a prot ocol for connecting remote hosts to the Internet over an always-on connection by simulati ng a dial-up conn ection. PPP over A TM PPPoA. PPP over A TM is a protocol for connecting remote hosts to the Internet over a[...]

  • Page 124

    Reference Manual for the Broadband Voice Ada pter TA612V 8 Glossary 202-10037-01, March 200 5 router A device that forwards data between networks. An IP router forwards da ta based on IP source and destination addresses. SSID A Service Set Identification is a thirty-two character (maximum) alphanumeric key iden tifyin g a wireless local area networ[...]

  • Page 125

    Reference Manual for the Broa dband Voice Adapter TA612V Glossary 9 202-10037-01, March 200 5 The TLS protocol is made up of t wo layers. The TLS R ecord Protocol ensures that a connection is private by using symmetric data encryption and ensures that the connection is relia bl e. The seco nd TLS layer is the TLS Handshake Protocol, which allows au[...]

  • Page 126

    Reference Manual for the Broadband Voice Ada pter TA612V 10 Glossary 202-10037-01, March 200 5 If a remote network cont ains a WINS server , your W indows PCs can gather information from that WINS server about its local hosts. This allows your PCs to browse that remote netw ork using the W indows Network Neighborh ood feature. WINS WINS. W indows I[...]