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Netgear AC1200 R6220 manual

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Table of contents for the manual

  • Page 1

    350 East Plumeria Drive San Jose, C A 95134 USA February 2015 202-11443-03 A C1200 Smar t WiFi R out er with Ex t ernal Ant ennas Model R6220 User Manual[...]

  • Page 2

    2 AC1200 Smart WiFi Router with External Ant ennas Suppor t Thank you f or selec ting NET GEAR products. After inst alling your device, locat e the serial number on the label of your product and use it to r egist er your product at https ://my .netge ar .com . Y ou must r egister your pr oduct befor e you can use NET GE AR telephone support . NET G[...]

  • Page 3

    3 Cont ents Chapter 1 Hardware Setup Unpack Y our R outer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Re ar Panel . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    4 AC1200 Smart WiFi Router with External Ant ennas Add a QoS Rule by Devic e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Edit a QoS Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Delet e a QoS Rule . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    5 AC1200 Smart WiFi Router with External Ant ennas Set Up Y our Personal FTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Chapter 8 Share a USB Printer Install the P rinter Driver and Cable the P rinter . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Download the Re adySHARE Printer Utility . . . . [...]

  • Page 6

    6 AC1200 Smart WiFi Router with External Ant ennas Change the WiFi Mbps Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Change the WiFi P asswor d or Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Set Up a Guest WiFi Ne twork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 7

    7 AC1200 Smart WiFi Router with External Ant ennas Cannot Log In t o the Rout er. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Cannot Ac cess the Int ernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 T roubleshoo t PPP oE . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 8

    8 1 1. Har dwar e Setup The AC1200 Smart WiFi Router with External Antennas is compatible with the latest WiFi devices and is backward compatible with 802.1 1 a/b/g and n devices. With simultaneous dual-band WiFi technology , the router of fers speeds up to 300 Mbps at 2.4 GHz and 833 Mbps at 5 GHz and avoids interference, ensuring top WiFi speeds [...]

  • Page 9

    Hardw are Setup 9 AC1200 Smart WiFi Router with External Ant ennas Unpack Y our Rout er Y our package contains the following items. Router Ethernet cable Power adapter (varies by region) Figure 1. Package contents LEDs The status LEDs are located on the top of the router . T able 1. LED descriptions LED Description Power • Solid green . The route[...]

  • Page 10

    Hardw are Setup 10 AC1200 Smart WiFi Router with External Ant ennas R ear P anel The rear panel connections and buttons are shown in the following figure. Ethernet W AN Power Power (Internet) LAN ports 1–4 connector On/Off WPS button WiFi On/Off button USB port Reset button port Figure 2. Router rear panel The WPS button lets you use WPS to join [...]

  • Page 11

    Hardw are Setup 11 AC1200 Smart WiFi Router with External Ant ennas P osition Y our Rout er The router lets you access your network anywhere within the operating range of your wireless network. However , the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router. For example[...]

  • Page 12

    Hardw are Setup 12 AC1200 Smart WiFi Router with External Ant ennas Cable Y our Rout er The following image shows how to cable your router: Modem Power Ethernet cable Ethernet cable DSL or cable Router Internet adapte Figure 3. Router cabling  T o cable your router: 1. Unplug your modem’ s power , leaving the modem connected to the wall jack f[...]

  • Page 13

    13 2 2. Connec t t o the Network and Acc ess the R out er Y ou can connect to the router ’s WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. This chapter contains the following sections: • Connect to the Network • T ypes of Logins • Use a Web Browser to[...]

  • Page 14

    Connect to the Network and Acc ess the Router 14 AC1200 Smart WiFi Router with External Ant ennas Connec t t o the Network Y ou can connect to the router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wir ed Conne[...]

  • Page 15

    Connect to the Network and Acc ess the Router 15 AC1200 Smart WiFi Router with External Ant ennas Label The label on the router shows the login information, WiFi network name and network key (password), MAC address, and serial number . R-NZ Figure 4. Router label T ypes of Logins Separate types of logins serve different purposes. It is important th[...]

  • Page 16

    Connect to the Network and Acc ess the Router 16 AC1200 Smart WiFi Router with External Ant ennas When your Internet service starts, your Internet service provider (ISP) typically gives you all the information needed to connect to the Internet. For DSL service, you might need the following information to set up your router: • The ISP configuratio[...]

  • Page 17

    Connect to the Network and Acc ess the Router 17 AC1200 Smart WiFi Router with External Ant ennas • Make sure that the computer is connected to one of the four LAN Ethernet ports or wirelessly to the router. • Make sure that the router is receiving power and that its Power LED is lit green. • Close and reopen the browser or clear the browser [...]

  • Page 18

    Connect to the Network and Acc ess the Router 18 AC1200 Smart WiFi Router with External Ant ennas The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. In the upper right corner , select a language from the list. 5. When prompted, click the OK button to confirm [...]

  • Page 19

    19 3 3. Specif y Y our Int ernet Settings Usually , the quickest way to set up the router to use your Internet connection is to allow the genie to detect the Internet connection when you first access the router with a web browser . Y ou can also customize or specify your Internet settings. This chapter contains the following sections: • Use the I[...]

  • Page 20

    Specify Y our Internet Settings 20 AC1200 Smart WiFi Router with External Ant ennas Use the Int ernet Setup Wizar d Y ou can use the Setup Wizard to detect your Internet settings and automatically set up your router. The Setup Wizard is not the same as the genie screens that display the first time you connect to your router to set it up.  T o us[...]

  • Page 21

    Specify Y our Internet Settings 21 AC1200 Smart WiFi Router with External Ant ennas Manually Set Up the Int ernet Connec tion Y ou can view or change the router’s Internet connection settings. Specif y an Int ernet Connec tion Without a Login  T o specify the Internet connection settings: 1. Launch a web browser from a computer or wireless dev[...]

  • Page 22

    Specify Y our Internet Settings 22 AC1200 Smart WiFi Router with External Ant ennas 8. Select an Internet IP Address radio button: • Get Dynamically from ISP . Y our ISP uses DHCP to assign your IP address. Y our ISP automatically assigns these addresses. • Use Static IP Address . Enter the IP address, IP subnet mask, and the gateway IP address[...]

  • Page 23

    Specify Y our Internet Settings 23 AC1200 Smart WiFi Router with External Ant ennas 4. Select Internet . Scroll to view more settings 5. For the Does your Internet connection require a login? setting, s elect the Ye s radio button. The screen adjusts. 6. In the Internet Service Provider list, select the encapsulation method: PPPoE , PPPoA , or L2TP[...]

  • Page 24

    Specify Y our Internet Settings 24 AC1200 Smart WiFi Router with External Ant ennas • Get Automatically from ISP . Y our ISP uses DHCP to assign your DNS servers. Y our ISP automatically assigns this address. • Use These DNS Servers . If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s p[...]

  • Page 25

    Specify Y our Internet Settings 25 AC1200 Smart WiFi Router with External Ant ennas Y our Internet service provider (ISP) can provide this information. For more information about IPv6 Internet connection, see the following sections: - Use Auto Detect for an IPv6 Internet Connection on page 25 - Use Auto Config for an IPv6 Internet Connection on pag[...]

  • Page 26

    Specify Y our Internet Settings 26 AC1200 Smart WiFi Router with External Ant ennas 5. In the Internet Connection T ype list, select Auto Detect . The router automatically detects the information in the following fields: • Connection T ype . This field indicates the connection type that is detected. • Router ’ s IPv6 Address on W AN . This fi[...]

  • Page 27

    Specify Y our Internet Settings 27 AC1200 Smart WiFi Router with External Ant ennas Use Aut o Config f or an IPv6 Internet C onnec tion  T o set up an IPv6 Internet connection through auto configuration: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www[...]

  • Page 28

    Specify Y our Internet Settings 28 AC1200 Smart WiFi Router with External Ant ennas Y ou can type the domain name of your IPv6 ISP . Do not enter the domain name for the IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy .zzz, type xxx.yyy .zzz as the domain name. If your ISP provided a domain name, type it in this field. For e[...]

  • Page 29

    Specify Y our Internet Settings 29 AC1200 Smart WiFi Router with External Ant ennas 5. In the Internet Connection T ype list, select 6to4 T unnel . The router automatically detects the information in the Router ’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the router’ s LAN interface. The number after the [...]

  • Page 30

    Specify Y our Internet Settings 30 AC1200 Smart WiFi Router with External Ant ennas Set Up an IPv6 P ass Thr ough Int ernet Connec tion In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN and W AN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header packets.  T o set up a pass-through [...]

  • Page 31

    Specify Y our Internet Settings 31 AC1200 Smart WiFi Router with External Ant ennas 5. In the Internet Connection T ype list, select Fixed . 6. Configure the fixed IPv6 addresses for the W AN connection: • IPv6 Address/Prefix Length . The IPv6 address and prefix length of the router W AN interface. • Default IPv6 Gateway . The IPv6 address of t[...]

  • Page 32

    Specify Y our Internet Settings 32 AC1200 Smart WiFi Router with External Ant ennas Set Up an IPv6 DHCP Int ernet Connec tion  T o set up an IPv6 Internet connection with a DHCP server: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www .routerlogin.com [...]

  • Page 33

    Specify Y our Internet Settings 33 AC1200 Smart WiFi Router with External Ant ennas Y ou can type the domain name of your IPv6 ISP . Do not enter the domain name for the IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy .zzz, type xxx.yyy .zzz as the domain name. If your ISP provided a domain name, type it in this field. For e[...]

  • Page 34

    Specify Y our Internet Settings 34 AC1200 Smart WiFi Router with External Ant ennas 5. In the Internet Connection T ype list, select PPPoE . The router automatically detects the information in the following fields: • Router ’ s IPv6 Address on W AN . This field shows the IPv6 address that is acquired for the router’s W AN (or Internet) interf[...]

  • Page 35

    Specify Y our Internet Settings 35 AC1200 Smart WiFi Router with External Ant ennas • Use DHCP Server . This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config . This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on [...]

  • Page 36

    Specify Y our Internet Settings 36 AC1200 Smart WiFi Router with External Ant ennas  T o change the MTU size: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the router user name and password. The u[...]

  • Page 37

    Specify Y our Internet Settings 37 AC1200 Smart WiFi Router with External Ant ennas 1460 Usable by AOL if you do not send or receive large email attachments, for example. 1436 Used in PPTP environments or with VPN. 1400 Maximum size for AOL DSL. 576 T ypical value to connect to dial-up ISPs. T able 2. Common MTU sizes (continued) MTU Application[...]

  • Page 38

    38 4 4. Optimiz e P er f ormance Y ou can set up the router to optimize performance for applications such as Internet gaming, high definition video streaming, and V oIP communication. By default, the router uses Wi-Fi Multimedia Quality of Service (WMM QoS). This chapter contains the following sections: • Optimize Internet Streaming with QoS • [...]

  • Page 39

    Optimize P erformanc e 39 AC1200 Smart WiFi Router with External Ant ennas Optimize Int ernet Str eaming with QoS Y ou can use Quality of Service (QoS) to assign high priority to Internet streaming, applications, and services. Best e or t trac Internet High priority trac Figure 5. QoS can assign high priority to streaming from the Internet[...]

  • Page 40

    Optimize P erformanc e 40 AC1200 Smart WiFi Router with External Ant ennas 5. Select the T urn Internet Access QoS On check box. 6. Select the T urn Bandwidth Control On check box. 7. Specify the bandwidth settings. • If you know the bandwidth of your Internet connection, type it in the Uplink bandwidth Maximum field. • If you are not sure, sel[...]

  • Page 41

    Optimize P erformanc e 41 AC1200 Smart WiFi Router with External Ant ennas The BASIC Home screen displays. 4. Select ADV ANCED > Setup > QoS Setup . The QoS Setup screen displays. 5. Select the T urn Internet Access QoS On check box. 6. Select the Add Rules QoS by Service radio button. The screen adjusts. 7. In the Applications list, select a[...]

  • Page 42

    Optimize P erformanc e 42 AC1200 Smart WiFi Router with External Ant ennas 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Setup > QoS Setup . The QoS Setup screen displays. 5. Select the[...]

  • Page 43

    Optimize P erformanc e 43 AC1200 Smart WiFi Router with External Ant ennas Edit a QoS Rule  T o edit a QoS rule: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. In the address field of the web browser , enter http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. E[...]

  • Page 44

    Optimize P erformanc e 44 AC1200 Smart WiFi Router with External Ant ennas The BASIC Home screen displays. 4. Select ADV ANCED > Setup > QoS Setup . The QoS Setup screen displays. 5. Select the QoS by Service radio button. 6. In the QoS rules table, click the application or service to select it. 7. Click the Delete button. The rule is deleted[...]

  • Page 45

    Optimize P erformanc e 45 AC1200 Smart WiFi Router with External Ant ennas  T o enable Universal Plug and Play: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the router user name and password. The[...]

  • Page 46

    Optimize P erformanc e 46 AC1200 Smart WiFi Router with External Ant ennas Wi-Fi Multimedia Quality of Ser vice Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes wireless voice and video traffic over the WiFi link. WMM QoS is automatically enabled for the router. WMM QoS prioritizes wireless data packets from different applications based on[...]

  • Page 47

    47 5 5. Contr ol Acc ess t o the Int ernet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Set Up Parental Controls • Allow or Block Access to Y our Network • Use Keywords to Block Internet Sites • Block Services from t[...]

  • Page 48

    Contr ol Access t o the Internet 48 AC1200 Smart WiFi Router with External Ant ennas Set Up P arent al Contr ols The first time that you select Parental Controls from the BASIC Home screen, your browser goes to the Live Parental Controls website, where you can learn more about Live Parental Controls and download the application.  T o set up Live[...]

  • Page 49

    Contr ol Access t o the Internet 49 AC1200 Smart WiFi Router with External Ant ennas After installation, Live Parental Controls automatically starts. 7. Click the Next button. 8. Read the note, and click the Next button again to proceed. Because Live Parental Controls uses free OpenDNS accounts, you are prompted to log in or create a free account. [...]

  • Page 50

    Contr ol Access t o the Internet 50 AC1200 Smart WiFi Router with External Ant ennas After you log on or create your account, the filtering level screen displays: 12. Select a radio button for a filtering level and click the Next button. The Setup is complete screen displays. 13. Click the T ake me to the status screen button. Parental controls are[...]

  • Page 51

    Contr ol Access t o the Internet 51 AC1200 Smart WiFi Router with External Ant ennas 4. Select ADV ANCED > Security > Access Control . 5. Select the T urn on Access Control check box. Y ou must select this check box before you can specify an access rule and use the Allow and Block buttons. When this check box is cleared, all devices are allow[...]

  • Page 52

    Contr ol Access t o the Internet 52 AC1200 Smart WiFi Router with External Ant ennas Manage Network Ac cess Contr ol Lists Y ou can use access control to block or allow access to your network.  T o manage devices that are allowed or blocked: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype htt[...]

  • Page 53

    Contr ol Access t o the Internet 53 AC1200 Smart WiFi Router with External Ant ennas 6. Select the check box for a device. 7. Use the Add button, Edit button, and Remove from the List button as needed. 8. Click the Apply button. Y our changes take effect. Use K ey wor ds to Block Int ernet Sites Y ou can use keywords to block certain Internet sites[...]

  • Page 54

    Contr ol Access t o the Internet 54 AC1200 Smart WiFi Router with External Ant ennas • Specify XXX to block http://www .badstuff.com/xxx.html. • Specify .com if you want to allow only sites with domain suffixes such as .edu or .gov . • Enter a period ( . ) to block all Internet browsing access. 7. Click the Add Keyword button. The keyword is [...]

  • Page 55

    Contr ol Access t o the Internet 55 AC1200 Smart WiFi Router with External Ant ennas 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home scre[...]

  • Page 56

    Contr ol Access t o the Internet 56 AC1200 Smart WiFi Router with External Ant ennas b. Enter the starting port and ending port numbers. If the service uses a single port number , enter that number in both fields. T o find out which port numbers the service or application uses, you can contact the publisher of the application, ask user groups or ne[...]

  • Page 57

    Contr ol Access t o the Internet 57 AC1200 Smart WiFi Router with External Ant ennas 4. Select ADV ANCED > Security > Schedule . 5. Specify when to block keywords and services: • Days to Block . Select the check box for each day that you want to block the keywords, or select the Every Day check box, which automatically selects the check box[...]

  • Page 58

    Contr ol Access t o the Internet 58 AC1200 Smart WiFi Router with External Ant ennas The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Security > Block Sites . The Block Sites screen displays. 5. Scroll down and select the Allow trus[...]

  • Page 59

    Contr ol Access t o the Internet 59 AC1200 Smart WiFi Router with External Ant ennas 5. Select the T urn Email Notification On check box. 6. In the Y our Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such as mail.myISP .com). Y ou might be able to find this information in the configuration screen of your email [...]

  • Page 60

    60 6 6. Shar e a St or age Device A ttached t o the Rout er This chapter describes how to access and manage a storage device attached to your router. ReadySHARE lets you access and share a USB storage device connected to the router . (If your storage device uses special drivers, it is not compatible.) Note: The USB ports on the router can be used o[...]

  • Page 61

    Share a S tor age Device A ttached to the Rout er 61 AC1200 Smart WiFi Router with External Ant ennas USB Devic e Requir ements The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit http://kbserver .netgear .com/readyshare . Some USB external hard drives [...]

  • Page 62

    Share a S tor age Device A ttached to the R outer 62 AC1200 Smart WiFi Router with External Ant ennas Y ou must use the power supply when you connect the USB device to the router . When you connect the USB device to the router USB port, it might take up to two minutes before it is ready for sharing. By default, the USB device is available to all co[...]

  • Page 63

    Share a S tor age Device A ttached to the Rout er 63 AC1200 Smart WiFi Router with External Ant ennas Windows file manager automatically opens and displays the files and folders on the device. Map a USB Devic e to a Windows Netw ork Drive  T o map the USB device to a Windows network drive: 1. V isit www .netgear .com/readyshare. 2. In the ReadyS[...]

  • Page 64

    Share a S tor age Device A ttached to the R outer 64 AC1200 Smart WiFi Router with External Ant ennas • Windows 8.1  T o back up your Windows computer: 1. Connect a USB HDD to the router USB port. 2. Download ReadySHARE V ault from www .netgear .com/readyshare and install it on each Windows computer . 3. Launch ReadySHARE V ault. 4. Use the da[...]

  • Page 65

    Share a S tor age Device A ttached to the R outer 65 AC1200 Smart WiFi Router with External Ant ennas Pr epare t o Back Up a Large Amount of Dat a Before you back up a large amount of data with T ime Machine, NETGEAR recommends that you follow this procedure.  T o prepare to back up a large amount of data: 1. Upgrade the operating system of the [...]

  • Page 66

    Share a S tor age Device A ttached to the R outer 66 AC1200 Smart WiFi Router with External Ant ennas Note: If your USB device uses a power supply, you must use it when you connect the USB device to the router. When you connect the USB device to the router USB port, it might take up to two minutes before it is ready for sharing. By default, the USB[...]

  • Page 67

    Share a S tor age Device A ttached to the Rout er 67 AC1200 Smart WiFi Router with External Ant ennas 4. Select ADV ANCED > USB Storage > Advanced Settings . 5. Specify access to the storage device: • Network Device Name . This is the name used to access the device connected to the router. • W orkgroup . If you are using a Windows workgro[...]

  • Page 68

    Share a S tor age Device A ttached to the R outer 68 AC1200 Smart WiFi Router with External Ant ennas Use F TP Within the Network File T ransfer Protocol (FTP) lets you send and receive large files faster .  T o set up FTP access: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .ro[...]

  • Page 69

    Share a S tor age Device A ttached to the Rout er 69 AC1200 Smart WiFi Router with External Ant ennas View Network F olders on a Devic e Y ou can view or change the network folders on a USB storage device connected to the router .  T o view network folders: 1. Launch a web browser from a computer or wireless device that is connected to the netwo[...]

  • Page 70

    Share a S tor age Device A ttached to the R outer 70 AC1200 Smart WiFi Router with External Ant ennas • V olume Name . V olume name from the storage device. • T otal Space and Free Space . Show the current utilization of the storage device. Add a Network F older on a St or age Device Y ou can add network folders on a storage device connected to[...]

  • Page 71

    Share a S tor age Device A ttached to the Rout er 71 AC1200 Smart WiFi Router with External Ant ennas 6. Click the Create Network Folder button. If this screen does not display , your web browser might be blocking pop-ups. If it is, change the browser settings to allow pop-ups. 7. Complete the fields. The user name (account name) for All–no passw[...]

  • Page 72

    Share a S tor age Device A ttached to the R outer 72 AC1200 Smart WiFi Router with External Ant ennas 4. Select ADV ANCED > USB Storage> Advanced Settings . 5. Click the Edit button. The Edit Network Folder screen displays. 6. Change the settings in the fields as needed. 7. Click the Apply button. Y our changes are saved. Use the Rout er as a[...]

  • Page 73

    Share a S tor age Device A ttached to the Rout er 73 AC1200 Smart WiFi Router with External Ant ennas 5. T o enable this device to act as a media server , select the Enable Media Server check box. 6. Click the Apply button. Y our changes are saved. Appr ove USB Devic es For more security , you can set up the router to share only USB devices that yo[...]

  • Page 74

    Share a S tor age Device A ttached to the R outer 74 AC1200 Smart WiFi Router with External Ant ennas The USB device is added to the Approved USB Devices list. 9. Select the Allow only approved devices check box. 10. Click the Apply button. Y our settings are saved. 1 1. T o work with another USB device, first click the Safely Remove USB Device but[...]

  • Page 75

    75 7 7. Acc ess S t or age Devices Thr ough the Int ernet With Dynamic DNS, you can use the Internet to access a USB hard drive attached to the router USB port when you’re not home. This chapter includes the following sections: • Access Storage Devices Through the Internet • Dynamic DNS • Y our Personal FTP Server • Set Up Y our Personal [...]

  • Page 76

    Acces s Stor age Devices Thr ough the Internet 76 AC1200 Smart WiFi Router with External Ant ennas Acc ess S tor age Devic es Through the Int ernet Y ou can access a USB device through the Internet when you’re not home.  T o access devices from a remote computer: 1. Launch a web browser on a computer that is not on your home network. 2. Connec[...]

  • Page 77

    Acces s Stor age Devices Thr ough the Internet 77 AC1200 Smart WiFi Router with External Ant ennas Y our changes are saved. Acc ess St or age Devices Thr ough the Int ernet with F TP Y ou must first set up FTP through Internet access. See Set Up FTP Access Through the Internet on page 76.  T o access a USB device with FTP from a remote computer:[...]

  • Page 78

    Acces s Stor age Devices Thr ough the Internet 78 AC1200 Smart WiFi Router with External Ant ennas Y our P ersonal FTP Ser v er With your customized free URL, you can use FTP to access your network when you aren’t home through Dynamic DNS. T o set up your FTP server , you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify [...]

  • Page 79

    Acces s Stor age Devices Thr ough the Internet 79 AC1200 Smart WiFi Router with External Ant ennas 4. Select ADV ANCED > Advanced Setup > Dynamic DNS . 5. Select the Use a Dynamic DNS Service check box. 6. In the Service Provider list, select NETGEAR . 7. Select the No radio button. 8. In the Host Name field, type the name that you want to us[...]

  • Page 80

    Acces s Stor age Devices Thr ough the Internet 80 AC1200 Smart WiFi Router with External Ant ennas 4. Select ADV ANCED > Advanced Settings > Dynamic DNS . 5. Select the Use a Dynamic DNS Service check box. 6. In the Service Provider list, select your provider . 7. Select the Ye s radio button. The screen adjusts and displays the Show Status ,[...]

  • Page 81

    Acces s Stor age Devices Thr ough the Internet 81 AC1200 Smart WiFi Router with External Ant ennas The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Advanced Setup > Dynamic DNS . The Dynamic DNS screen displays. 5. Change your DDNS [...]

  • Page 82

    82 8 8. Shar e a USB Print er The ReadySHARE Printer utility lets you share a USB printer that is connected to the USB port on your router. Y ou can share this USB printer among the Windows and Mac computers on your network. This chapter contains the following sections: • Install the Printer Driver and Cable the Printer • Download the ReadySHAR[...]

  • Page 83

    Share a USB P rinter 83 AC1200 Smart WiFi Router with External Ant ennas Install the P rint er Driver and Cable the P rinter Some USB printer manufacturers (for example, HP and Lexmark) request that you do not connect the USB cable until the installation software prompts you to do so.  T o install the driver and cable the printer: 1. On each com[...]

  • Page 84

    Share a USB P rinter 84 AC1200 Smart WiFi Router with External Ant ennas 3. Follow the onscreen instructions to download the file. Install the R eadySHARE Print er Utility Y ou must install the ReadySHARE Printer utility on each computer that will share the printer . After you install it, the utility displays as NETGEAR USB Control Center on your c[...]

  • Page 85

    Share a USB P rinter 85 AC1200 Smart WiFi Router with External Ant ennas The NETGEAR USB Control Center displays the main screen. Some firewall software, such as Comodo, blocks NETGEAR USB Control Center from accessing the USB printer . If you do not see the USB printer displayed in the screen, you can disable the firewall temporarily to allow the [...]

  • Page 86

    Share a USB P rinter 86 AC1200 Smart WiFi Router with External Ant ennas  T o print and release the printer to any computer on the network: 1. T o print your document, use the print feature in your application. The NETGEAR USB Control Center automatically connects your computer to the USB printer and prints the document. If another computer is a[...]

  • Page 87

    Share a USB P rinter 87 AC1200 Smart WiFi Router with External Ant ennas Use the Scan F eatur e of a Multifunc tion USB P rint er If your USB printer supports scanning, you can also use the USB printer for scanning. For example, the USB printer displayed in the Windows Printers and Faxes window is ready for print jobs.  T o use the scan feature [...]

  • Page 88

    Share a USB P rinter 88 AC1200 Smart WiFi Router with External Ant ennas Change NE T GEAR USB Contr ol Cent er Settings Y ou can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows. Y ou can also change the language and specify the time-out to release the printer connection.  T o turn off automatic NETGEAR [...]

  • Page 89

    Share a USB P rinter 89 AC1200 Smart WiFi Router with External Ant ennas 2. Select T ools > Configuration The Control Center - Configuration screen displays. 3. In the Language list, select a language. 4. Click the OK button. The next time NETGEAR USB Control Center starts, the language changes. Specif y the Time-out  T o specify the time-out[...]

  • Page 90

    90 9 9. Manage Y our Netw ork This chapter describes the router settings for administering and maintaining your router and home network. This chapter includes the following sections: • Update the Router Firmware • Change the admin Password • Recover the admin Password • View Router Status • View and Manage Logs of Router Activity • Moni[...]

  • Page 91

    Manage Y our Network 91 AC1200 Smart WiFi Router with External Ant ennas Updat e the Rout er Firmw ar e The router firmware (routing software) is stored in flash memory . Y ou might see a message at the top of the genie screens when new firmware is available. Y ou can respond to that message to update the firmware or you can check to see if new fir[...]

  • Page 92

    Manage Y our Network 92 AC1200 Smart WiFi Router with External Ant ennas Change the admin P asswor d This feature let you change the default password that is used to log in to the router with the user name admin. This password is not the one that you use for WiFi access. Note: Be sure to change the password for the user name admin to a secure passw[...]

  • Page 93

    Manage Y our Network 93 AC1200 Smart WiFi Router with External Ant ennas recovery process is supported in Internet Explorer , Firefox, and Chrome browsers but not in the Safari browser .  T o set up password recovery: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net[...]

  • Page 94

    Manage Y our Network 94 AC1200 Smart WiFi Router with External Ant ennas View Rout er St atus  T o view router status and usage information: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the route[...]

  • Page 95

    Manage Y our Network 95 AC1200 Smart WiFi Router with External Ant ennas 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. 4. The BASIC Home screen displa[...]

  • Page 96

    Manage Y our Network 96 AC1200 Smart WiFi Router with External Ant ennas Check the Int ernet Connec tion Status  T o check the Internet connection status: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. E[...]

  • Page 97

    Manage Y our Network 97 AC1200 Smart WiFi Router with External Ant ennas View and Manage Logs of R out er Ac tivity The log is a detailed record of the websites you accessed or attempted to access and other router actions. Up to 256 entries are stored in the log.  T o view and manage logs: 1. Launch a web browser from a computer or wireless devi[...]

  • Page 98

    Manage Y our Network 98 AC1200 Smart WiFi Router with External Ant ennas Monit or Int ernet T r affic T raffic metering allows you to monitor the volume of Internet traf fic that passes through the router Internet port. Y ou can set limits for traf fic volume.  T o monitor Internet traffic: 1. Launch a web browser from a computer or wireless dev[...]

  • Page 99

    Manage Y our Network 99 AC1200 Smart WiFi Router with External Ant ennas - Both Directions . The restriction is applied to both incoming and outgoing traf fic. • Select the Connection time control radio button and enter the allowed hours in the Monthly limit field. 7. (Optional) If your ISP charges for extra data volume when you make a new connec[...]

  • Page 100

    Manage Y our Network 100 AC1200 Smart WiFi Router with External Ant ennas • The Gateway IP Address field specifies that all traf fic for these addresses will be forwarded to the ISDN router at 192.168.1.100. • A metric value of 1 works because the ISDN router is on the LAN. • The Private check box is selected only as a precautionary security [...]

  • Page 101

    Manage Y our Network 101 AC1200 Smart WiFi Router with External Ant ennas This value represents the number of routers between your network and the destination. Usually , a setting of 2 or 3 works, but if this is a direct connection, set it to 1 . 13. Click the Apply button. The static route is added. Edit a S tatic Rout e  T o edit a static rout[...]

  • Page 102

    Manage Y our Network 102 AC1200 Smart WiFi Router with External Ant ennas 4. Select ADV ANCED > Advanced Setup > Static Routes . The Custom Static Routes screen displays. 5. In the table, select the radio button for the route. 6. Click the Delete button. The route is removed from the table. View Devic es Curr ently on the Network Y ou can vie[...]

  • Page 103

    Manage Y our Network 103 AC1200 Smart WiFi Router with External Ant ennas Manage the Rout er Configur ation File The configuration settings of the router are stored within the router in a configuration file. Y ou can back up (save) this file to your computer , restore it, or reset it to the factory default settings. Back Up Settings  T o back up[...]

  • Page 104

    Manage Y our Network 104 AC1200 Smart WiFi Router with External Ant ennas 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Administration > Backup Settings . The Backup Settings screen dis[...]

  • Page 105

    Manage Y our Network 105 AC1200 Smart WiFi Router with External Ant ennas R emot e Management Y ou can access your router over the Internet to view or change its settings. Y ou must know the router ’s W AN IP address to use this feature. For information about remote access using Dynamic DNS, see Chapter 7, Access Storage Devices Through the Inter[...]

  • Page 106

    Manage Y our Network 106 AC1200 Smart WiFi Router with External Ant ennas • Only This Computer . Allow access from a single IP address on the Internet. Enter the IP address to be allowed access. • IP Address Range . Allow access from a range of IP addresses on the Internet. Enter a beginning IP address and an ending IP address to define the all[...]

  • Page 107

    107 10 10. Network Settings The router comes ready for WiFi, Ethernet, and USB connections. Y ou can customize the router ’s network settings. NETGEAR recommends that you install the router and connect it to the Internet before you change its network settings. This chapter includes the following sections: • View W AN Settings • Set Up a Defau[...]

  • Page 108

    Network Settings 108 AC1200 Smart WiFi Router with External Ant ennas View W AN Settings Y ou can view or configure wide area network (W AN) settings for the Internet port. Y ou can set up a DMZ (demilitarized zone) server , change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its W AN (Internet) port.  T o [...]

  • Page 109

    Network Settings 109 AC1200 Smart WiFi Router with External Ant ennas • Disable IGMP Proxying . IGMP proxying allows a computer on the local area network (LAN) to receive the multicast traffic it is interested in from the Internet. If you do not need this feature, you can select this check box to disable it. • MTU Size (in bytes) . The normal M[...]

  • Page 110

    Network Settings 110 AC1200 Smart WiFi Router with External Ant ennas A login screen displays. 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Setup > W AN Setup . The W AN Setup screen d[...]

  • Page 111

    Network Settings 111 AC1200 Smart WiFi Router with External Ant ennas Change the L AN T CP / IP Settings The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server . The router’s default LAN IP configuration is as follows: • LAN IP address . 192.168.1.1 • Subnet mask . 255.255.255.0 These addresses are[...]

  • Page 112

    Network Settings 112 AC1200 Smart WiFi Router with External Ant ennas 7. Change the RIP settings. Router Information Protocol (RIP) allows a router to exchange routing information with other routers. a. Select a RIP direction: • Both . The router broadcasts its routing table periodically and incorporates information that it receives. • Out Only[...]

  • Page 113

    Network Settings 113 AC1200 Smart WiFi Router with External Ant ennas The BASIC Home screen displays. 4. Select ADV ANCED > Setup > LAN Setup . 5. Make sure that the Use Router as DHCP Server check box is selected. 6. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the lowest number in the [...]

  • Page 114

    Network Settings 114 AC1200 Smart WiFi Router with External Ant ennas  T o disable the DHCP server feature in the router: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the router user name and pas[...]

  • Page 115

    Network Settings 115 AC1200 Smart WiFi Router with External Ant ennas 7. T ype the MAC address of the computer or server . Tip: If the computer is already on your network, you can copy its MAC address from the Attached Devices screen and paste it here. 8. Click the Apply button . The reserved address is entered into the table. The reserved address [...]

  • Page 116

    Network Settings 116 AC1200 Smart WiFi Router with External Ant ennas 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Setup > LAN Setup . The LAN Setup screen displays. 5. Select the radi[...]

  • Page 117

    Network Settings 117 AC1200 Smart WiFi Router with External Ant ennas Specif y Basic WiFi Settings The router comes with preset security . This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory . Y ou can find the preset SSID and password on the router label. Note: T[...]

  • Page 118

    Network Settings 118 AC1200 Smart WiFi Router with External Ant ennas 4. Select Wireless . Y ou can specify the settings for the 2.4 GHz band and for the 5 GHz band. 5. In the Region list, select your region. In some locations, you cannot change this setting. 6. T o control the SSID broadcast, select or clear the Enable SSID Broadcast check box. Wh[...]

  • Page 119

    Network Settings 119 AC1200 Smart WiFi Router with External Ant ennas If you connected wirelessly to the network and you changed the SSID, you are disconnected from the network. 10. Make sure that you can connect wirelessly to the network with its new settings. If you cannot connect wirelessly , check the following: • Is your computer or wireless[...]

  • Page 120

    Network Settings 120 AC1200 Smart WiFi Router with External Ant ennas 4. Select Wireless . 5. For the 2.4 GHz WiFi band, in the Wireless Network (2.4 GHz b/gn/n) section, select a setting from the Mode list. Up to 300 Mbps is the default setting. The other settings are Up to 145 Mbps and Up to 54 Mbps . 6. For the 5GHz WiFi band, select a setting f[...]

  • Page 121

    Network Settings 121 AC1200 Smart WiFi Router with External Ant ennas A login screen displays. 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select Wireless . The Wireless Setup screen displays. 5. Under Securi[...]

  • Page 122

    Network Settings 122 AC1200 Smart WiFi Router with External Ant ennas 4. Select Guest Network . 5. Scroll to the section for the guest WiFi network that you want to set up. The default guest wireless network names (SSIDs) are as follows: • NETGEAR-Guest is for the 2.4 GHz WiFi band. • NETGEAR-5G-Guest is for the 5 GHz WiFi band. 6. Leave the En[...]

  • Page 123

    Network Settings 123 AC1200 Smart WiFi Router with External Ant ennas Contr ol the Wir eless Radios The router ’s internal wireless radios broadcast signals in the 2.4 GHz and 5 GHz range. By default, they are on so that you can connect wirelessly to the router. When the wireless radios are off, you can still use an Ethernet cable for a LAN conne[...]

  • Page 124

    Network Settings 124 AC1200 Smart WiFi Router with External Ant ennas 4. Select ADV ANCED > Advanced Setup > Wireless Settings . 5. In the 2.4 GHz and 5 GHz sections, select or clear the Enable Wireless Radio check boxes. Clearing these check boxes turns off the WiFi feature of the router for each band. 6. Click the Apply button. If you turne[...]

  • Page 125

    Network Settings 125 AC1200 Smart WiFi Router with External Ant ennas The BASIC Home screen displays. 4. Select ADV ANCED > Advanced Setup > Wireless Settings . The Advanced Wireless Settings screen displays. 5. Select the T urn off wireless signal by schedule check box. Y ou can select this check box only if the router is connected to the In[...]

  • Page 126

    Network Settings 126 AC1200 Smart WiFi Router with External Ant ennas The Advanced Wireless Settings screen displays. The Router ’s PIN field displays the PIN that you use on a registrar (for example, from the Network Explorer on a V ista Windows computer) to configure the router’s wireless settings through WPS. 5. (Optional) Select or clear th[...]

  • Page 127

    Network Settings 127 AC1200 Smart WiFi Router with External Ant ennas The BASIC Home screen displays. 5. Select ADV ANCED > Advanced Setup > Wireless AP . 6. Select the Enable Access Point Mode check box. 7. Scroll down and select an IP address setting: • Get dynamically from existing router . The other router on the network assigns an IP a[...]

  • Page 128

    128 11 1 1. Use VPN t o Ac ces s Y our Netw ork Y ou can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. This chapter includes the following sections: • Set Up a VPN Connection • Specify VPN Service in the Router • Install OpenVPN Software on Y[...]

  • Page 129

    Use VPN to Ac cess Y our Network 129 AC1200 Smart WiFi Router with External Ant ennas Set Up a VPN Connec tion A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. Secur e r emote acc ess Internet Open VPN Client Figure 8. VPN provides a secure tunnel between your home network and a remot[...]

  • Page 130

    Use VPN to Ac cess Y our Network 130 AC1200 Smart WiFi Router with External Ant ennas Specif y VPN Ser vice in the Rout er Y ou must specify the VPN service settings in the router before you can use a VPN connection.  T o specify the VPN service: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T yp[...]

  • Page 131

    Use VPN to Ac cess Y our Network 131 AC1200 Smart WiFi Router with External Ant ennas 4. T o install the Open VPN software on your computer , click the openVPN-install-xxx.exe file. 5. Click the Next button. 6. Read the License Agreement and click the I Agree button. 7. Leave the check boxes selected as shown, and click the Next button. 8. T o spec[...]

  • Page 132

    Use VPN to Ac cess Y our Network 132 AC1200 Smart WiFi Router with External Ant ennas The screen displays the progress of the installation and then displays the final installation screen. 10. Click the Finish button. 1 1. Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is installed on your device. [...]

  • Page 133

    Use VPN to Ac cess Y our Network 133 AC1200 Smart WiFi Router with External Ant ennas information about changing these settings, see Change the LAN TCP/IP Settings on page 111 .  T o open a VPN tunnel: 1. Launch the OpenVPN application with administrator privileges. The OpenVPN icon displays in the Windows taskbar . Tip: Y ou can create a shortc[...]

  • Page 134

    Use VPN to Ac cess Y our Network 134 AC1200 Smart WiFi Router with External Ant ennas Use VPN t o Acc ess the Rout er ’ s USB Device and Media  T o access a USB device and download files: 1. In Windows file manager , select the Network folder . The network resources display . The ReadySHARE icon is in the Computer section and the remote R6220 [...]

  • Page 135

    Use VPN to Ac cess Y our Network 135 AC1200 Smart WiFi Router with External Ant ennas  T o allow VPN clients to use your home Internet service: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. T ype http://www .routerlogin.net or http://www .routerlogin.com . A login screen displays. 3. Enter the ro[...]

  • Page 136

    Use VPN to Ac cess Y our Network 136 AC1200 Smart WiFi Router with External Ant ennas The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Advanced Setup > VPN Service . The VNP screen displays. 5. Select the Enable VPN Service radio bu[...]

  • Page 137

    137 12 12. Specif y Int ernet P or t Settings Y ou can use port forwarding and port triggering to set up rules for Internet traffic. Y ou need networking knowledge to set up these features. This chapter includes the following sections: • Set Up Port Forwarding to a Local Server • Set Up Port T riggering[...]

  • Page 138

    Specify Internet P or t Settings 138 AC1200 Smart WiFi Router with External Ant ennas Set Up P or t For war ding t o a Local Ser ver If your home network includes a server , you can allow certain types of incoming traffic to reach the server . For example, you might want to make a local web server , FTP server , or game server visible and available[...]

  • Page 139

    Specify Internet P or t Settings 139 AC1200 Smart WiFi Router with External Ant ennas If the service that you want to add is not in the list, create a custom service. See Add a Custom Port Forwarding Service on page 139. Add a Cust om P or t For w ar ding Ser vice  T o add a custom service: 1. Find out which port number or range of numbers the a[...]

  • Page 140

    Specify Internet P or t Settings 140 AC1200 Smart WiFi Router with External Ant ennas 12. In the Internal IP address field, type the IP address or select the radio button for an attached device listed in the table. 13. Click the Apply button. The service is now in the list on the Port Forwarding/Port T riggering screen. Edit a P or t For war ding S[...]

  • Page 141

    Specify Internet P or t Settings 141 AC1200 Smart WiFi Router with External Ant ennas The BASIC Home screen displays. 4. Select ADV ANCED > Advanced Setup > Port Forwarding/Port T riggering . The Port Forwarding/Port T riggering screen displays. 5. Select the Port Forwarding radio button as the service type. 6. In the table, select the radio [...]

  • Page 142

    Specify Internet P or t Settings 142 AC1200 Smart WiFi Router with External Ant ennas 4. Y our web server at IP address 192.168.1.123 receives the request and sends a reply message to your router . 5. Y our router performs Network Address T ranslation (NA T) on the source IP address and sends the reply through the Internet to the computer or wirele[...]

  • Page 143

    Specify Internet P or t Settings 143 AC1200 Smart WiFi Router with External Ant ennas The Port Forwarding/Port T riggering screen displays. 5. Select the Port T riggering radio button. 6. Click the Add Service button. 7. In the Service Name (If Required) field, type a descriptive service name. 8. From the Service User list, select a user option: ?[...]

  • Page 144

    Specify Internet P or t Settings 144 AC1200 Smart WiFi Router with External Ant ennas 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Select ADV ANCED > Advanced Setup > Port Forwarding/Port T riggering . T[...]

  • Page 145

    Specify Internet P or t Settings 145 AC1200 Smart WiFi Router with External Ant ennas 4. Noting your port triggering rule and observing the destination port number of 6667, your router creates another session entry to send any incoming port 1 13 traffic to your computer . 5. The IRC server sends a return message to your router using the NA T -assig[...]

  • Page 146

    146 13 13. T r oubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear .com for product and contact information. This chapter contains the following sections: • Quick Tips • T roub[...]

  • Page 147

    T roubleshooting 147 AC1200 Smart WiFi Router with External Ant ennas Quick Tips This section describes tips for troubleshooting some common problems. Sequence t o Rest ar t Y our Network When you need to restart your network, follow this sequence: 1. T urn off and unplug the modem. 2. T urn off the router. 3. Plug in the modem and turn it on. W ai[...]

  • Page 148

    T roubleshooting 148 AC1200 Smart WiFi Router with External Ant ennas T r oubleshoot with the LEDs Y ou can use the LEDs to identify setup or performance problems in the router and to isolate the cause. St andar d LED Behavior When the Rout er Is P ow ered On After you turn on power to the router, make sure that the following sequence of events occ[...]

  • Page 149

    T roubleshooting 149 AC1200 Smart WiFi Router with External Ant ennas LEDs Never T urn Off When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay on, this indicates a fault within the router. If all LEDs are still lit one minute after power-up, do the following: • Cycle the power to see if the ro[...]

  • Page 150

    T roubleshooting 150 AC1200 Smart WiFi Router with External Ant ennas this range, check the connection from the computer to the router, and reboot your computer . • If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This sets the router’s IP address to 19[...]

  • Page 151

    T roubleshooting 151 AC1200 Smart WiFi Router with External Ant ennas If your router is still unable to obtain an IP address from the ISP , the problem might be one of the following: • Y our Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • I[...]

  • Page 152

    T roubleshooting 152 AC1200 Smart WiFi Router with External Ant ennas 3. Enter the router user name and password. The user name is admin . The default password is password . The user name and password are case-sensitive. The BASIC Home screen displays. 4. Click the ADV ANCED tab. The ADV ANCED Home screen displays. 5. In the Internet Port pane, cli[...]

  • Page 153

    T roubleshooting 153 AC1200 Smart WiFi Router with External Ant ennas Changes Not Saved If the router does not save the changes that you make in the router interface, do the following: • When entering configuration settings, always click the Apply button before moving to another screen or tab, or your changes are lost. • Click the Refresh or Re[...]

  • Page 154

    T roubleshooting 154 AC1200 Smart WiFi Router with External Ant ennas T est the L AN P ath to Y our Rout er Y ou can ping the router from your computer to verify that the LAN path to your router is set up correctly .  T o ping the router from a Windows computer: 1. From the Windows toolbar , click the Start button and select Run . 2. In the fiel[...]

  • Page 155

    T roubleshooting 155 AC1200 Smart WiFi Router with External Ant ennas If the path is functioning correctly , messages display that are similar to those shown in T est the LAN Path to Y our Router on page 154. If you do not receive replies, check the following: • Check that IP address of your router is listed as the default gateway for your comput[...]

  • Page 156

    T roubleshooting 156 AC1200 Smart WiFi Router with External Ant ennas[...]

  • Page 157

    157 A A. Supplement al Inf ormation This appendix includes technical information about your router . This appendix covers the following topics: • Factory Settings • T echnical Specifications[...]

  • Page 158

    Supplemental Inf ormation 158 AC1200 Smart WiFi Router with External Ant ennas F ac t ory Settings Y ou can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds. The router resets and returns to the factory configuration set[...]

  • Page 159

    Supplemental Inf ormation 159 AC1200 Smart WiFi Router with External Ant ennas Wireless Wireless communication Enabled SSID name See router label Security WP A2-PSK (AES) Broadcast SSID Enabled T ransmission speed Auto 1 Country/region United States in the US; otherwise, varies by region RF channel Auto for 2.4 GHz, CH 44 for WW SKU and CH 153 for [...]

  • Page 160

    Supplemental Inf ormation 160 AC1200 Smart WiFi Router with External Ant ennas T echnical Specifications T able 4. R6220 router specifications Feature Description Data and routing protocols TCP/IP , RIP-1, RIP-2, DHCP , PPPoE, PPTP , Bigpond, Dynamic DNS, UPnP , and SMB Power adapter • North America: 100–240V , 50/60 Hz input • UK, Australia:[...]