Net2Phone Max 430 manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96

Go to page of

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Net2Phone Max 430, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Net2Phone Max 430 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Net2Phone Max 430. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Net2Phone Max 430 should contain:
- informations concerning technical data of Net2Phone Max 430
- name of the manufacturer and a year of construction of the Net2Phone Max 430 item
- rules of operation, control and maintenance of the Net2Phone Max 430 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Net2Phone Max 430 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Net2Phone Max 430, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Net2Phone service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Net2Phone Max 430.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Net2Phone Max 430 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    [...]

  • Page 2

    [...]

  • Page 3

    The specifi cations an d informa tion regard ing the prod ucts in t his manual are subject t o change w ithout notice. Al l statemen ts, informa tion, and recommendat ions i n this man ual are bel ieved to be accurate but are presented w ithout warranty of any kin d, express or implied. Users mu st take full res ponsibili ty for their application o[...]

  • Page 4

    · Turn the t elevision or r adio a ntenna until t he interferen ce st ops. · Mov e the equipment to one side or the other o f the telev ision or radio . · Mov e the equipment far ther aw ay from the televi sion or rad io. · Plug the equ ipment into an outlet that is on a differen t circui t from the television or radio. (That is, make certain t[...]

  • Page 5

    Max 410/420/430 User’s Guid e i Table of Contents 1 WELCOME ...................................................................................... 1 O VERVIE W ......................................................................................... 1 P RODUCT F EATURES .......................................................................... 1 [...]

  • Page 6

    Max 410/420/430 User’s Guid e ii Entering a Ne tmask Addre ss fr om a Telepho ne Keypad (M a x 420/430) ................................................................................. 23 Re-enabling DHCP from a Telephon e Keypad (M a x 420/430) ............................................................................................... 24 En[...]

  • Page 7

    Max 410/420/430 User’s Guid e iii O THER W EB M ANAGER F UNCTIONS ................................................... 64 Load Defaul t Config ................................................................... 64 Show Log M essages ................................................................. 65 Restart System ................................[...]

  • Page 8

    [...]

  • Page 9

    Max 410/420/430 User’s Guide – Chapter 1 1 1 Welcome Over vi ew Congratulat ions on pur chasing the Max 410/420/430 ! The Max 410/420/430 is a Voice over I nternet Protoc ol (VoIP) device th at allow s you to make multiple outgoing calls over the Internet u s ing a sing le Ethernet Local Area Network (LAN ) connection. T he Max 410/420/430 w o [...]

  • Page 10

    Max 410/420/430 User’s Guide – Chapter 1 2 Exchange (PBX ), Automatic Public Bran ch Exchange (APBX), or Key Phone Sy stem (KPS) syste m s. They are used to pla c e outgoing calls over the Int ernet and to receive incom ing cal ls from other devices. FXO ( F oreign E X c hange O ffic e) ports conn ect to the analog line card on a PBX , APBX, or[...]

  • Page 11

    Max 410/420/430 User’s Guide – Chapter 1 3     Account Balance Announcement by Port – The Max 410, 420, and 43 0 have a W eb configura ble toggle switch that enables the IVR to announce t he account bala nce or minutes remaining on the port that the call is going over.     Greeting Messa ge - A greetin g message w ill [...]

  • Page 12

    Max 410/420/430 User’s Guide – Chapter 1 4     Inbound Allo w List – The Inb ound Allow List feature for FX O ports allow s the user to specify the allow able inbound number s that can m ake use of the port for outbound calls.     Class of Serv ice – The new Class of Service feature sets t he call authorizat ion clas[...]

  • Page 13

    Max 410/420/430 User’s Guide – Chapter 1 5 Package Contents You shoul d find the fo llowing c ontents i n your Max 410, 420, or 43 0 package:     Max 410, 420 , or 430 dev ice     Power adapter  100-250V AC in put 0.5A  +5V DC output 3 .0A     One telepho ne cable (R J-11)     User’s Guide[...]

  • Page 14

    Max 410/420/430 User’s Guide – Chapter 1 6 Hardware Requirements To use the M a x 410, 420, or 430, y ou will n eed:     A Max 410, 420, or 430 uni t and power cor d.     A Local Area Netw ork (LAN) with a broadban d connect ion, wh ich must not h ave proxy server caching.     If your LAN u ses static ad dres[...]

  • Page 15

    Max 410/420/430 User’s Guide – Chapter 1 7     A Hardware Installation Guide descri bing hardware instal lati on, cab lin g, and safety - related issu es.     A User Guide o utlining how to install , configure , and use th e Max. NOTE: This Net2Phone Us er’s Guide, marked with the latest versi on number, supersedes th [...]

  • Page 16

    Max 410/420/430 User’s Guide – Chapter 1 8 FOR INFORMATION ON… GO TO… IVR Configurati on Chapter 5, Using the Max Web M anager Upgrading t he Firmware Chapter 5, Using the Max Web M anager Max-to-M ax Calling Chapter 6, Placing Ca lls Troubles hooting Chapter 7, Appendices Technical Su pport Chapter 7, Appendices Symbols Throughout the user[...]

  • Page 17

    Max 410/420/430 User’s Guide – Chapter 2 9 2 Getting Started Over vi ew To start usin g your M ax 410, 420, or 430, you s imply have to: 1. Install the M a x 410/420/430 u nit in its l ocation and connect the cablin g. 2. Configure th e LAN sett ings on the M a x 410/420/430 so that it commu nicates w i th your LAN. 3. Log in to the M ax 410/42[...]

  • Page 18

    Max 410/420/430 User’s Guide – Chapter 2 10 Locating Your FXS and/ or FXO Ports You need to be able to identify the Max ’s physical port numbers befor e you can begi n configur ing its LAN settings. The RJ-11 s ockets are v isible on the Max’s rear panel. Figure 1, below , shows the rea r panel of a Max with 4 ports. Physical Port Numbering[...]

  • Page 19

    Max 410/420/430 User’s Guide – Chapter 2 11 for proper air c irculation. D o not place object s in excess of 20 pounds o n top of the unit. IMPORTA NT: Please refer to the M ax 410/420/430 H ardware Installation G uide and observ e the safety precautions listed. 2. Connect an analog tel ephone to any one of the FXS ports. (M ax-420). NOTE: For [...]

  • Page 20

    Max 410/420/430 User’s Guide – Chapter 2 12 Connecting the Max to a PBX The follow ing images illustrate the connect ions necessary when conne cting the M a x 410, 420, or 430 to a PBX. Connecting the Max 410’s FX O Ports to a PBX Figure 2 – M ax 410 Connections to a PBX LEGEND: COIC/COIB: Central Office In terface Card or Boar d PBX: Priva[...]

  • Page 21

    Max 410/420/430 User’s Guide – Chapter 2 13 Connecting the Max 420’s FXS Ports to a PBX Figure 3 – M ax 420 Connections to a PBX LEGEND: SLIC/SLIB: Subscriber Line Interface Card/B oard SLT: Single L ine Termina l or Telephon e (analog tel ephone) Trunk or CO Line: Li ne from Central O ffice sw itch[...]

  • Page 22

    Max 410/420/430 User’s Guide – Chapter 2 14 Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Figure 4 – M ax 430 Connections to a PBX When you hav e finished connecti ng the M ax’s FXS and FXO ports as illustrated in one of the i mages above, p lug the unit into a power out let and turn it on. Your Max 410/420/430 hardw are setup[...]

  • Page 23

    Max 410/420/430 User’s Guide – Chapter 2 15 Connecting the Max 420/430 ’s FXS Ports to a Fax Machine Connectin g your Max 420 or 430 to a fax machine is as si mp le as co nnec t ing the f ax ma chi ne’s RJ- 1 1 cab le to an FXS port on th e Max 420 or 4 30. To place a fax call, ju st use the fax machine as usual: d ial the desir ed number a[...]

  • Page 24

    Max 410/420/430 User’s Guide – Chapter 2 16[...]

  • Page 25

    Max 410/420/430 User’s Guide – Chapter 3 17 3 Connecting the Max 410/420/430 to a LAN W hether your LAN uses DHCP or static addresses, you can set t he Max 410/420/430’s LAN configurati on in either of two w ays:     via a touch-t one keypa d, or     through a seri al connection v ia the HyperT erminal terminal-em ulat[...]

  • Page 26

    Max 410/420/430 User’s Guide – Chapter 3 18 Therefore, if y our LAN use s DHCP, the M a x 410/420/430’ s IP address parameter s were configured automatical ly when y ou connected it to the LAN . In this case, you o nly need to know the IP address that was assigned to the unit by the LA N before you ca n brow se the Max Web M anager , M a x 41[...]

  • Page 27

    Max 410/420/430 User’s Guide – Chapter 3 19 Connecting to t he Max 410 through a Serial Cable This se ction explain s how to conne ct to the M ax and obtain its DHCP IP address. The remaining configuration tasks can then be comple ted more easily via the Max Web Manager . NOTE: For the Max 4 10 units, LA N settings can only be configured using [...]

  • Page 28

    Max 410/420/430 User’s Guide – Chapter 3 20 4. Power-on the M a x, then press the Enter key. The boot messages are d isplay ed, followed by the command pro m pt n2p:> . NOTE: n2p is the default sy stem name with which the unit is sh ipped. Thi s can be replaced by a system name you selec t, such as MY_Max:> . To change the system na me, s[...]

  • Page 29

    Max 410/420/430 User’s Guide – Chapter 3 21 NOTE: • The Max 4 10/420/430 prov ides three fixed user (or ma nager) names. You can c hange any manager’s pass word, but managers cannot b e created , deleted, or renamed. • Manager names and p asswor ds are case sensitive. Obtainin g the Max’s DHC P IP address via HyperTerminal If your LAN u[...]

  • Page 30

    Max 410/420/430 User’s Guide – Chapter 3 22 addresses, using either a t elephone key pad or seria l connect ion. The pro cess will e ntail the fol lowing steps: 1. Disable DHCP in the M ax 410/420/430. 2. Enter a static IP address. 3. Enter a net mask address. 4. Reset the u nit. 5. Log in to the M ax Web Manager . 6. Set the requ ired config u[...]

  • Page 31

    Max 410/420/430 User’s Guide – Chapter 3 23 Entering an IP Address from a Tele phone Keypad ( Max 420/430 ) Ask your Netw ork Administrator for t he IP address that will be assigned , the LAN’s netma sk address, domain name, and any other IP paramet ers that can b e provided. To enter an IP a ddress: 1. Lift the telep hone handset and dial **[...]

  • Page 32

    Max 410/420/430 User’s Guide – Chapter 3 24 The voice pr ompt respon ds, “Your netma sk address is…” and repeats the address you entered. 3. If the new address is correct, simply hang up the telephone. If t he new address i s incorrect, han g up the teleph one and repeat fr om step 1, a bove. 4. Reset the M a x 420 to a ctivate the change[...]

  • Page 33

    Max 410/420/430 User’s Guide – Chapter 3 25 Entering Static I P Addres ses via H yperT erminal (Ma x 410) Although many of the Max 410’s IP parameters can be set manually thr ough the serial connection , if desired , this section will only show you how to set the IP addre ss and netmask par ameters. T he procedure is as f ollows. NOTE: For Ma[...]

  • Page 34

    Max 410/420/430 User’s Guide – Chapter 3 26 Figure 6 – HyperTermina l Window To connect t o the Max Web M anager , you w ill need to enter at le ast an IP addr ess and netmask. To enter the Max’s IP parameters from t his menu: 1. Type the num ber of the par ameter you want to enter or ch ange. 2. At the Enter <parameter>: prompt, e nt[...]

  • Page 35

    Max 410/420/430 User’s Guide – Chapter 3 27 Figure 7 – HyperTermina l Window (Enter IP Addre ss) 3. W hen you fini sh m aki ng cha nges , res et the Max 410 to activ ate the cha nges. Y ou may either:  type /system/reset at the command line, or  power-off the unit, w ait 10 sec onds, and turn it on again. 4. (Optional) Ping the Max from[...]

  • Page 36

    Max 410/420/430 User’s Guide – Chapter 3 28[...]

  • Page 37

    Max 410/420/430 User’s Guide – Chapter 4 29 4 Logging into the Max Web Manager Over vi ew Before you can log in to t he Max Web Manager, you need to know the Max’s current IP address. To obtai n its IP address via a telephon e keypa d or serial c onnection, r efer to the procedur es in Chapter 3 , Connecting the M ax 410/420/430 to a LAN . Th[...]

  • Page 38

    Max 410/420/430 User’s Guide – Chapter 4 30 1. Open a new browser window and enter t he Max 410/420/430’ s IP address in t he addres s box. The Max Web Manager D oor page appe ars . Figure 9 – M ax 410/420/430 Door Page 2. Click the enter - Open the door area. The Networ k Passwor d dialog box appears .[...]

  • Page 39

    Max 410/420/430 User’s Guide – Chapter 4 31 Figure 10 – Network Passwo rd Dialog Box 3. Enter your User Name and Passw ord . NOTE: The default us er name is root and the default pas sword is n2p . You are now l ogged in. T he Max Web M anager Site Map page display s . Figure 11 – M ax Web Manager Site Map Page[...]

  • Page 40

    Max 410/420/430 User’s Guide – Chapter 4 32[...]

  • Page 41

    Max 410/420/430 User’s Guide – Chapter 5 33 5 Using the M ax Web Manager Over vi ew The Max Web Manager is a pow erful tool that al lows you to configure a nd manage your Max 410/420/430. T he menu option s provide access t o network, a ccount, and IVR configur ation, just to name a few. Y ou can also assign the default sett ing s to the Max 41[...]

  • Page 42

    Max 410/420/430 User’s Guide – Chapter 5 34 Port Confi gur ation In the Addre ss Table Con figuration table on the Port Configurati on page, yo u can assi gn a local addr ess to each port, al lowing you to si mulate a loca l PBX in w hich the ports can easily communic ate with each o ther. To assign an addre ss to a port: 1. Click the Port Conf[...]

  • Page 43

    Max 410/420/430 User’s Guide – Chapter 5 35 menu. To mo dify any paramet ers on the pag e, simply enter the desi red values into t he respectiv e boxes. NOTE: DHCP users: If your LAN uses DHCP addresses, y ou do not h ave to configur e this page. Y ou may proceed d irectly to Account Configurati on , later in this chapter. Static address users:[...]

  • Page 44

    Max 410/420/430 User’s Guide – Chapter 5 36     Client  TCP Start Port  OPAL Start Port  UDP Start Port  NIC Voice Configuration Table The Voice C onfiguration table allow s you to set the Ji tter Buffer Bounds, w hich are used to contro l Quality of Service (QoS). T he default v alues in the Vo ice Lower Bound (3) and t[...]

  • Page 45

    Max 410/420/430 User’s Guide – Chapter 5 37     IP Address (may alr eady be populat ed)     Netmask Addr ess (may alrea dy be popula ted)     Default Gateway     DNS Server IP (Primary)     DNS Server IP (Secondary )     Domain Name (if appli cable) CDR Configurati on Table[...]

  • Page 46

    Max 410/420/430 User’s Guide – Chapter 5 38  Idle – CDR is not enabl ed NOTE: If a default gateway a ddress or a DNS serv er address is not used the v alue 0.0.0.0 must be entered into their respective bo xes. If the box es are left blank the modified configuration settings will not be sav ed. REMINDER: Configuration changes you make in th[...]

  • Page 47

    Max 410/420/430 User’s Guide – Chapter 5 39     UDP Port 21000 The table bel ow explains the p rocedure for openi ng firewall por ts for your M a x gatew ay. This example illustrates the UDP Port (OPAL) assig nments (w ith a default start point of 700 0) for a 4-port Max gateway. MAX PORT # FIREWALL PORT TYPE FIREWA LL PORT NUMBERS [...]

  • Page 48

    Max 410/420/430 User’s Guide – Chapter 5 40 NOTE: The TCP start port an d UDP start port parameters in the Net work Configuration table must match the open firewall ports. If there are m ultiple Max gateway s behind a firewall, t his process must be repeat ed with differ ent UDPPORT & TCPPORTs for each unit. NOTE: If y ou have more than one[...]

  • Page 49

    Max 410/420/430 User’s Guide – Chapter 5 41 firewall for y our M ax 410/420/430 u nit), you mu st specify the se open port s on the M a x device(s): a. Change the T CP Start Port to t he port you opened in st ep 1-c. For ex ample, if you opened TC PPORT 21057 in step 1- c, enter 21057 for the TC P Start Port as show n in Figure 17, bel ow, illu[...]

  • Page 50

    Max 410/420/430 User’s Guide – Chapter 5 42 Figure 18 – Account I nformation Table The Max 410/420/430 all ow s accounts to be managed in either of tw o ways:     Single Account Managemen t - All of th e ports on the M ax 410/420/430 can operate from a single acc ount number and PIN , or     Multiple A ccount Managemen[...]

  • Page 51

    Max 410/420/430 User’s Guide – Chapter 5 43 5. Click the Save button a t the bottom of the page to save the settings. 6. Click the Restart Sy stem link on the Site M ap page and then click the Resta rt button to reboo t the system . NOTE: • To receive Max-to-Max calls when multiple ports are sharing a single account, only one of the ports sha[...]

  • Page 52

    Max 410/420/430 User’s Guide – Chapter 5 44 The Login Button The Yes radio button s in the Login col umn (shown in Figure 18 abov e) are u sed to enable a port to receive incoming M ax-to-Max calls. A nnounce Account Balance The Max 410/420/430 let s the user design ate how it will announce the balance to the u s er, either by minutes remaining[...]

  • Page 53

    Max 410/420/430 User’s Guide – Chapter 5 45 from other ex tensions connect ed to the unit through an FXS port, and only FXS ports can be conf igured for this function. If a custom ized number ing scheme is desired, entries for each number can be added to the table. The Current Rou ting Table d isplays the follow ing fields f or each entry:  [...]

  • Page 54

    Max 410/420/430 User’s Guide – Chapter 5 46 INTERFACE TYPE DESCRIPTION FXS interf ace for analog telephone VoIP interface for IP network 2. Enter the logical number o f the port, referr ing to the table you prepared in A ppendix D. 3. Enter the teleph one or extension nu mbers t hat are to be dire cted to the po rt using the charact ers in the [...]

  • Page 55

    Max 410/420/430 User’s Guide – Chapter 5 47 NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, a s they are necessary for correct operation of t he Max 410/420/ 430 sy stem. After the desire d changes have bee n entered, c lick the Save button to save them. The unit mu st then be reboo ted as describe d in Restart S yste[...]

  • Page 56

    Max 410/420/430 User’s Guide – Chapter 5 48 To acce ss the IVR Co nfigurati on page, cli ck the Rem ot e IVR Config link on t he Site M ap page or on th e sidebar menu. Figure 20 – Remote Access I VR Configuration Table     Multiple pa sswords are suppor ted for more flexibility .     A “Thank you” message c an be [...]

  • Page 57

    Max 410/420/430 User’s Guide – Chapter 5 49 VoIP dial tone a nd can make VoIP ca lls without restr iction.  Play Welcome O nly – W hen this opti on is selected, c allers to th e port he ar a welcome me ssa ge, “Welcom e to Net2Phone. Pl ease enter the number you wish to c all.” Callers can then make VoIP calls w ithout restric tion. ?[...]

  • Page 58

    Max 410/420/430 User’s Guide – Chapter 5 50 incoming c alls to tha t port forwarded to a specified n umber auto maticall y, without notice to the caller. Any PSTN telephone number, or a ne t2phone account nu mber preceded by *72, may be entered in the Forwarding Number column. If a PSTN number i s entered, i t must include any required pre limi[...]

  • Page 59

    Max 410/420/430 User’s Guide – Chapter 5 51 New York City LAN London LAN 123 456 789 * 8# PBX Extension PBX Switch PBX Swi tch PSTN Analo g Line Card 1. Caller dials 5722, which is pre-set on PBX to dial *72123412341 2#, account no. of London MAX's FXO port. 2. PBX sends call to NY C MA X 's FXO port, which is set t o IVR Off. 3. NYC [...]

  • Page 60

    Max 410/420/430 User’s Guide – Chapter 5 52 Click the Max to Max IVR Config link on the Site M ap page or on the sidebar menu t o access t he Max -to-Max IVR Configurati on Table, i llustrated below in Figure 22. Figure 22 – M ax-to- Max IVR Configuration Table Configuring Ma x-to-Max Calling NOTE: • If the LAN to which either M ax is conne[...]

  • Page 61

    Max 410/420/430 User’s Guide – Chapter 5 53 If the rece iving port is an FXO port, it permit s callers to use its PBX as though t hey were on a local PBX telephone extension, subject to the optio ns set by th e receivin g unit’s system ma nager in it s Max-to-Max IVR C onfiguration Table. Call ers must u se the re mote PBX’s dialing plan. F[...]

  • Page 62

    Max 410/420/430 User’s Guide – Chapter 5 54 passw ord may consist of no more than 5 numeric char act e rs.  Welcome and Pas sword – This option combines t he two fun ctions de scribed above. IMPORTA NT: If a Net2Phone account number is enter ed for an FXO port in the Account Configur ation Tabl e (see Account Configuration on page 3 5 in t[...]

  • Page 63

    Max 410/420/430 User’s Guide – Chapter 5 55 NOTE: • Only one of the p orts sharing a sin gle account may have the Y in its Login column selected, designati ng it to receive call s. • Each port can p lace outgoing calls using the single account, which may be acceptable w hen acc ount usage is not tracked. But note th at only one port has bee[...]

  • Page 64

    Max 410/420/430 User’s Guide – Chapter 5 56 New York City LAN London LAN 123 456 789 * 8# PBX Extension PBX Switch PBX Swi tch PSTN Analog L ine Card 1. Caller dials 5722, whi c h is pre-set on PBX to dial *72123412341 2#, account no. of London MAX's FXO port. 2. PBX sends call to NY C MA X ' s FXO port, which is set t o IVR Off. 3. N[...]

  • Page 65

    Max 410/420/430 User’s Guide – Chapter 5 57 is 100. If one caller ID length i s 10 digits, then the tot al number of all owable c allers wil l be 9, since th e comma ( , ) that separ ates the dif ferent number s occupies one d igit. The inbou nd allow li st table co ntains the follow ing column s:     Port – identifie s the port n[...]

  • Page 66

    Max 410/420/430 User’s Guide – Chapter 5 58 1. Click in the Allo w List box for the port that you would lik e to config ure. 2. Enter the number( s) that you w ould like to allow for that port. Sep arate numbers w ith a comma (,). 3. Select the rad io button that represents how you would lik e unauthoriz ed caller s to be han dled. Click on e o[...]

  • Page 67

    Max 410/420/430 User’s Guide – Chapter 5 59 3. Click the ADD button to save the clas s definitio n. The restricted digits appear ne xt to the cla s s you defined . NOTE: Users cannot make a call to the restricted number s that are in both his/her own class and a higher cl ass. This feat ure must work with the port clas s s y stem and the local [...]

  • Page 68

    Max 410/420/430 User’s Guide – Chapter 5 60 Port Class Config uration This fun ction allow s you to as sign a ca ll authoriz ation class t o each port t o restrict o utbound c alls. There are 6 classes: A, B, C, D, E, and U. Class A has the most out bound call acce ss capabil ity. Class B has the second mo st outbound call access c apability, a[...]

  • Page 69

    Max 410/420/430 User’s Guide – Chapter 5 61 1. In the Port Class Setting table, enter th e port number to w hich you w ould like to a ssign a clas s. 2. In the Class drop-dow n menu, sel ect the cla s s you w ould like to as sign to the specified port. 3. Click the OK button to sav e the cl ass assignment . The class a ppears in t he row corres[...]

  • Page 70

    Max 410/420/430 User’s Guide – Chapter 5 62     Country Code – The acce ss number y ou dial when plac ing a call from another co untry. For example, in the US, the country code is 1.     Area C ode (city code) – The acce ss number for the area or city in which yo u live. For example, in Newark, New Jersey (US), the a[...]

  • Page 71

    Max 410/420/430 User’s Guide – Chapter 5 63 number, and ar ea code numb er added to the local pho ne number. By placing t his informa tion in the Local Dialing Sys tem:     the user does not have t o dial his/ her telephone co untry code for do mestic ca lls, and     the user does not have t o dial his/ her telephone are[...]

  • Page 72

    Max 410/420/430 User’s Guide – Chapter 5 64  Current Sy stem Name -- the current name assig ned to t he Max  Changing Sy stem Name – allows you to enter a new system na me     Change Password  Current Login – the us er name curr ently logged into t he Max W eb Manager  Current Password – the current passw ord assig[...]

  • Page 73

    Max 410/420/430 User’s Guide – Chapter 5 65 Click the Load button t o restor e the Max 410/420/430’s default factory configura tion. CAUTION: This command causes all of your configuration setti ngs and parameter values to be del eted. Show Log Messages Click the Show Log Me ssages lin k to acce ss the Curr ent System Log M essages page, i llu[...]

  • Page 74

    Max 410/420/430 User’s Guide – Chapter 5 66 Figure 32 – Dow nload Latest Firmware Pag e IMPORTANT: Before upgrading to version 1.5.30, y ou should follow the Preparing for the Upgrade sect ion below to ensure that the Max’s f ax features wil l work properly . Preparing for th e Upgrad e BEFORE upgrading t o version 1.5.30, follow these proc[...]

  • Page 75

    Max 410/420/430 User’s Guide – Chapter 5 67 ensure th at after the up grade, the fax es will be transmitted u sing the T .38 fax proto col on the Net2Phone ne twork. a. In the W eb M anager, clic k the A ccount Config link in the sidebar menu. b. For each port t hat has a settin g of Y in the FAX Onl y field, click the N r adio button. If no po[...]

  • Page 76

    Max 410/420/430 User’s Guide – Chapter 5 68 2. Click the Load butt on. 3. Reboot the d evice. 4. In the W eb M anager, re-enter any setting s that you may have m odified fro m the origin al default configura tion based on the co nfiguratio n settings that you printed o ut before the upgrade. NOTE: If y ou encounter problems with the Max after u[...]

  • Page 77

    Max 410/420/430 User’s Guide – Chapter 6 69 6 Placing Calls Over vi ew With the M a x 410/420 /430, you ca n quickly and easily place call s nex t door or overse as! This chapt er describes how to mak e regular pho ne calls and Max-to-M ax calls. This chapter d escribes:  The pound key  How to place regular calls with the Max 410/42 0/430[...]

  • Page 78

    Max 410/420/430 User’s Guide – Chapter 6 70 Placing In ternational Calls Pick up the handset and dia l: 011 + the cou ntry code + the c ity code + th e local nu mber + the # key. For example, if the country code i s 9, the city code is 81 and the loca l number is 223-4 567, you would dia l 011 9 81 2234567 # . Max-to-Max Callin g Calling a Max [...]

  • Page 79

    Max 410/420/430 User’s Guide – Chapter 6 71 On the New Yor k City (local) Max unit:     The New York City M ax’s four FX O ports have been conf igured for M a x-to-Max calling and their Max -to- Max IVR setting is IVR Off .     Extensio n number 400 0 on the PBX has been assigned to this group. T he group is conf igure[...]

  • Page 80

    Max 410/420/430 User’s Guide – Chapter 6 72     your call m ay be automati cally forwarded to another number (without any n otification t o you). NOTE: • If the LAN to which either M ax is connected e mploy s a firewall, y ou need to configure se ttings on both the Max unit and t he firewall before you can place Max-to-Max calls. [...]

  • Page 81

    Max 410/420/430 User’s Guide – A ppendix 73 7 Appendices Appendix A – Troubleshooting Insta llation P roble ms If there ap pears to be a malfun ction, first check all cables and connect ions. If these appe ar to be in order , see the following t able for sp ecific trou bles and so lutions. SYMPTOM POSSIBLE CAUSE CORRECTIVE ACT IO N Power sour[...]

  • Page 82

    Max 410/420/430 User’s Guide – A ppendix 74 SYMPTOM POSSIBLE CAUSE CORRECTIVE ACT IO N Overheating Check ventilati on Unit shut s off after operating for some tim e Faulty N2P Ma x 410/420/430 Contact T echnical Service Center or your reseller Console fa ult Reset/repla ce console Software error Repeat pow er-up procedure Console screen d ispla[...]

  • Page 83

    Max 410/420/430 User’s Guide – A ppendix 75     Make sure th e RJ-45 LAN cable is conne cted securely to y our M ax 410/420/430 and LAN , hub, or rout er.     Make sure th at all netw ork ports, routers, or hubs are liv e. I set DHCP to ON, but my Max 410/420/430 cann ot obtain correct net work settings.     [...]

  • Page 84

    Max 410/420/430 User’s Guide – A ppendix 76     Make sure b oth the user name and p assword are correct (not e that the u ser name and passw ord are case se nsitive). Configuration Problems In the Max Web Manager Network and Voi ce Configuration page, I o mitted the DNS server fiel d because it d oes not apply to me, but no w the Ma[...]

  • Page 85

    Max 410/420/430 User’s Guide – A ppendix 77 Guide). Then check to see if 00 REL DM_NOT_SPECIFIED is displ ayed. This would indicate tha t the doorman se rvers coul dn’t be found. M ake sure that the DNS server IP parameter val ues are corr ect so that the doorman can be reached. When I attempt to call into m y Max 410/42 0/430 from another un[...]

  • Page 86

    Max 410/420/430 User’s Guide – A ppendix 78 upgrading to v ersion 1.5. 30, that se tting may not have bee n cleared by the upgrad e process. As a result, y ou must re- load the factory defaults and r e-enter your conf iguration settings. T he following step s w alk you through this process:  Before re-loadin g the factory settings, t ake a s[...]

  • Page 87

    Max 410/420/430 User’s Guide – A ppendix 79 Appendix B – Technical Support If you are ex periencing a tech nical proble m, please r efer to Appendix A , Troubleshoot ing , in this Guide. If the problem rema ins unreso lved, plea se contact y our resell er for assi stance. CAUTION: Do not attempt to disassemble the Max 410/42 0/430. There are [...]

  • Page 88

    Max 410/420/430 User’s Guide – A ppendix 80 Appendix C – Sy stem Specifications SYST EM SPECIF IC A TIO NS Analog v oice interface FXO, R J-11 (Max 410) FXS, RJ-11 (M ax 420) FXS/FXO, R J-11 (Max 430) LAN inter face 10baseT, R J-45, 1 port Serial interface EIA-232 {old RS-2 32C}, DB-9, 1 port Asynchro nous ser ial communic ation at 1920 0bps [...]

  • Page 89

    Max 410/420/430 User’s Guide – A ppendix 81 SYST EM SPECIF IC A TIO NS Input power 5V AC/DC adaptor: i nput 100 - 240 VAC, 1.5 A ( max.), 50/60 Hz, 50 W (max.) Main proces sor Motorola M PC850DSL Operation temperature 0 ~ 50 o C Storage temperature 40 ~ 85 o C Operation humidity 5 ~ 95 ( NOTE: non- condensing) Noise level 15 dB @ 1 m Ringer Equ[...]

  • Page 90

    Max 410/420/430 User’s Guide – A ppendix 82 Appendix D – Physical and Logical Port Number Table FXS PORT S FXO PORT S Physical Port Number Logical Port Number Physical Port Number Logical Port Number[...]

  • Page 91

    Max 410/420/430 User’s Guide – A ppendix 83 Appendix E – Approvals and Listings For Max 410/ 430 FCC Declaration of Conformity     Product name: Max 410, M ax 430     FCC Rules: Tested to comply with FCC part 15, Class A & FCC part 68     Operating env ironment: f or office u se FCC Complianc e Stateme [...]

  • Page 92

    Max 410/420/430 User’s Guide – A ppendix 84 NOTE: Important! Changes or modifications not e xpressly approved by the manufactur er could void the us er’s authority to operate the equipment. Use with an approved t elephone set. Party responsible for product compliance: Net2Phone, In c. 520 Broad Street Newark, N J 07102 USA[...]

  • Page 93

    Max 410/420/430 User’s Guide – A ppendix 85 Appendix F – End User Warrant y This product is warranted to be f ree from manufacturing defects including original parts and workmanship for a period of one year from the date of orig inal purchase. Should you find your unit is not operatin g properly during the one- year term of this warranty, you[...]

  • Page 94

    Max 410/420/430 User’s Guide – A ppendix 86 OF THE PRODUCT. ANY APPLICABLE IMPLIED W ARRANTIES, INCLUDING THE W ARRANTY OF MERCHANTABILITY, ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESSED W ARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF THE ORIGINAL PURCHASE, AND NO W ARRANTIES, W HETHER EXPRESSED OR IMPLIED SHALL APPLY TO THE PRODU[...]

  • Page 95

    Max 410/420/430 User’s Guide – A ppendix 87 8 Index A Account Co nfiguration p age · 43 accounts · 10, 43, 79 AVU · 82 B broadband · 1 browser · 29, 30 C CDR Configur ation · 35 D default gatew ay address · 37, 38 DHCP · 17, 18, 22, 24, 25, 35 DNS server addr esses · 37 domain nam e · 37 F factory conf iguration · 67 firewall · 3 5,[...]

  • Page 96

    Max 410/420/430 User’s Guide – Index 88 N net mask ad dress · 24 Netmask A ddress · 37 Network and Vo ice Configurati on page · 35 Network C onfiguration · 34, 35, 41, 42 Network Pa ssword · 30 Number · 46 P password · 20, 21, 31, 66, 78 phone number · 46 physical p ort number · 10, 79 Ping · 27 Placing Ca lls · 72 Port Configura tio[...]