NEC Xen IPK manual

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A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of NEC Xen IPK, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of NEC Xen IPK one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of NEC Xen IPK. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of NEC Xen IPK should contain:
- informations concerning technical data of NEC Xen IPK
- name of the manufacturer and a year of construction of the NEC Xen IPK item
- rules of operation, control and maintenance of the NEC Xen IPK item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of NEC Xen IPK alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of NEC Xen IPK, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the NEC service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of NEC Xen IPK.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the NEC Xen IPK item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    DIGIT AL TELEPHONE USER GUIDE NEC Xen Phone User Guide Cover 18/7/2003 3:54 PM Page 1[...]

  • Page 2

    1 10 3 4 14 5 13 12 2/8 6 7 9 11 Xen IPK Digital T elephones Dterm Series i 8 line display Dterm Series i 16 line (LCD) display Dterm Series i 16 line display with 16 DSS/BLF One T ouch Keys 1. Speaker 2. Line Keys/Feature Access Keys 3. Dial pad/Dedicated Function Keys 4. Microphone 5. Volume Control 6. Large LED 7. Alphanumeric Display (LCD) 1 Dt[...]

  • Page 3

    1 T able of Contents General Information Answering Calls Pages 2 – 3 Making Calls Microphone Control Handsfree Calls Placing a call on Hold Pages 4 - 6 T ransferring Calls Conference Conference Bridge Call Park - System Station Busy/No Answer Options Pages 6 - 9 Outside Call Dialling Options Pages 9 - 10 Call Pickup Paging Background Music Call F[...]

  • Page 4

    2 General Information The following should be considered when reviewing this User Guide: Instructions are provided for the NEC Xen IPK digital telephones (Dterm Series i). All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephones, a Call Appearance and Call Arrival[...]

  • Page 5

    3 Answering Calls Ringing Calls Lift Handset Converse Note: When assigned the delayed ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station. Ringing Calls T o A Call Arrival Key Lift handset Converse Note 1: A Call A[...]

  • Page 6

    4 Making Calls I nternal Calls Lift handset Dial station number or 9 for the attendant (or reception) OR press Feature Access Key or One Touch Key programmed for Direct Station Selection Voice announce after tone burst or wait for ringing call to be answered. Note 1: When calling a digital telephone, dialling 1 after the station number will change [...]

  • Page 7

    5 Speed Dial – Using The Softkeys Press the SYS. or STA. Softkey ( ) (System or Station Speed Dial respectively) Press the UP or DOWN softkey ( ), repeatedly until the desired name/number is displayed. To search alphabetically (optional step): Press the dial key showing the first letter of the name to be dialled Continue to press this dial key un[...]

  • Page 8

    6 Gr oup Listening With a call in progress via the handset/headset: Press Speaker , then the LED Lights Converse. Conversation is heard over the speaker and the handset/headset. Only the handset/headset may be used to respond. Press Speaker to cancel the Group Listening mode Note: When switching from Group Listening mode to the Handsfree Mode , it [...]

  • Page 9

    7 Note 3: A Feature Access Key or One Touch Key may be assigned for DSS. Note 4: To transfer a call directly to a personal voice mailbox, press Message or dial 7 after dialling the station number. Confer ence With a call in progress: Press Conf Place second call (internal or external) Announce conference Press Conf to establish conference Note 1: R[...]

  • Page 10

    8 Call Park - System Set Retrieve With a call in progress: From any station: Press Transfer Lift handset Dial Call Park Set code 4 * Dial Call Park Retrieval code 4# Dial Call Park location 0-9 Dial Call Park Location 0-9 Replace handset Converse Note: If the dialled Call Park location is busy, dial another Call Park location (0-9). Station Busy/No[...]

  • Page 11

    9 Station Busy/No Answer Options (Continued) Step Call When calling a busy telephone: Dial 2 to advance to the next station number in that 10 ’ s group V oice Over Originate When calling a busy telephone: Dial Voice Over code 6 Announce message Answer With a call in progress: Receive Voice Over announcement Press Hold Converse with Voice Over ori[...]

  • Page 12

    10 Outside Call Dialling Options (Continued) Store & Repeat Store Repeat With an outside call in progress: Lift handset Press Feature Press Redial Dial 7 Dial * ; stored number is dialled Dial new phone number to be stored Press Feature Complete conversation and replace handset Note: Store & Repeat and Save & Repeat features cannot be u[...]

  • Page 13

    11 Call Pick Up Call Pick Up System Call Pick Up Direct Upon hearing ringing at Upon hearing ringing or voice another telephone: announcement at another Lift handset telephone: Dial Call Pickup code: Lift handset - All Calls 68 Dial Call Pickup Direct code 67 - Outside Line 6 * Dial station number of the - Night Call Pickup 69 telephone to be answe[...]

  • Page 14

    12 Call Forwar d All Calls (CF/A) Do Not Disturb (DND) Set Cancel Press Feature Press Feature Dial Call Forward All/DND Dial Call Forward All/DND set code 60 cancel code 69 Select operation Press Feature - DND : Press Feature - Call Forward All: Dial destination station number or voicemail and press Feature Note 1: The Feature LED will flash interm[...]

  • Page 15

    13 Call Forwar d Destination From Destination Station Set Cancel Press Speaker Press Speaker Dial Call Forward All Destination Dial Call Forward All Destination set code 47 cancel code 48 Dial your station number Dial your station number Dial destination station number Press Speaker or voicemail Press Speaker Customised Message From display telepho[...]

  • Page 16

    14 Station Outgoing Lockout Changing Lockout Code Press Speaker Dial Lockout Change access code_____ Dial current Lockout code Dial new Lockout code Press Speaker Note 1: By default, Lockout code is set at 0000000000 (10 zeros). Note 2: When Lockout code is set for the first time, station is automatically restricted. Note 3: Lockout code may be a m[...]

  • Page 17

    DISA Passwor d Setting Y our DISA Password Lift handset Dial DISA Password set access code Dial your DISA ID code__________ Dial your current DISA password__________ default 0000000000 (10 zeros) Dial your new DISA password__________ Replace handset Note 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace [...]

  • Page 18

    16 V olume Contr ol Off-Hook Ringing V olume Ringing V olume Lift handset Press Speaker Dial 60 Dial 60 Dial Off-Hook Ringing Dial Ringing Volume code 1 Volume code 1 Press or to set level Press or to set level Press Speaker Replace handset Note 1: Press or during audible telephone activity to adjust handset or speaker volume. Note 2: When the tele[...]

  • Page 19

    Featur e Access Keys Station Speed Dial DSS/BLF (Stations) (Outside Numbers) And Feature Access Press Feature Press Feature Press Redial Press Redial Press Feature Access Key Press Feature Access Key to be to be programmed programmed Dial 0 Dial 1 and station number Dial trunk access code to be stored i.e 0 (if necessary) OR dial feature access cod[...]

  • Page 20

    Key Press Key 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 1 1@ [ ¥ ]^ _ ‘ {l} a a ^ Back to 1 2 AB C a b c 2 Back to A 3 D E F d ef3 Back to D 4 G H Ig hi 4 Back to G 5 JK L j k l 5 Back to J 6 MN Om n o 6 Back to M 7 PQR S p q r s 7 Back to P 8 TU V t u v 8 Back to T 9 W X Y Z w xyz9 Back to W 0 0! “ #$ % & ‘ () Back to[...]

  • Page 21

    19 Quick Entry Guide For Pr ogramming Featur e Access Keys and One T ouch Keys Feature Pr ess Microphone On/Off # ➤ 1 Call Forward All Set # ➤ 60 ➤ Dial destination ➤ Answer ➤ Feature ➤ Feature Do Not Disturb - Set # ➤ 60 ➤ Answer ➤ Feature ➤ Feature Call Forward All/DND - Cancel # ➤ 69 ➤ Answer ➤ Feature ➤ Feature Save [...]

  • Page 22

    20 Quick Refer ence Guide Outside Calling Outside Call Dial 0 ➤ Dial Telephone Number Last CO/PBX number redial Redial ➤ Dial # Speed Dial Redial ➤ Dial 00-99 Save/Store & Repeat - Access Redial ➤ Dial * Trunk Queue Receive Trunk Busy Indication ➤ Dial 78 Automatic Redial Receive busy ➤ Speaker ➤ Replace Handset ➤ Feature ➤ Re[...]

  • Page 23

    Notes NEC Xen Phone User Guide Cover 18/7/2003 3:54 PM Page 3[...]

  • Page 24

    Stock# 8502589 Version 1 DPA. June 2003 Copyright ©2003 NEC Business Solutions Ltd Document No. NEC-8055 The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd. NEC Xen Phone User Guide Cover 18/7/2003 3:54 PM Page 4[...]