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NEC Xen manual

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The rules should oblige the seller to give the purchaser an operating instrucion of NEC Xen, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of NEC Xen one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of NEC Xen. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of NEC Xen should contain:
- informations concerning technical data of NEC Xen
- name of the manufacturer and a year of construction of the NEC Xen item
- rules of operation, control and maintenance of the NEC Xen item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of NEC Xen alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of NEC Xen, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the NEC service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of NEC Xen.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the NEC Xen item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    digital telephone user guide[...]

  • Page 2

    Xen Digital Telephones Xen Talk 8 line non display Xen Exec 16 line display Xen Professional 16 line display with 16 DSS/BLF One Touch Keys 1. Speaker 2. Line Keys/Feature Access Keys 3. Dial pad/Dedicated Function Keys 4. Microphone and Microphone LED 5. Volume Control 6. Large LED (360˚ Visual Ring Indicator) 7. Alphanumeric Display 8. One Touch[...]

  • Page 3

    Table of Contents General Information Answering Calls Pages 2 & 3 Making Calls Microphone Control Handsfree Calls Placing a call on Hold Pages 4 - 5 Transferring Calls Conference Call Park - System Station Busy/No Answer Options Pages 6 - 7 Outside Call Dialling Options Pages 8 - 9 Call Pickup Paging Background Music Call Forwarding Pages 10 - [...]

  • Page 4

    2 General Information The following should be considered when reviewing this User Guide: Instructions are provided for the Xen digital telephones (DTU-type). When using a Ranger Series digital telephone (ETU-type), note that ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf, FNC=Feature, LNR/SPD=Redial . All operational instructions assume Prime Lin[...]

  • Page 5

    3 Answering Calls Ringing Calls Lift Handset Converse Note: When assigned the delayed ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station. Ringing Calls To A Call Arrival Key Lift handset Converse Note 1: A Call Ar[...]

  • Page 6

    4 Making Calls Internal Calls Lift handset Dial station number or “9” for the attendant (or reception) OR press Feature Access Key or One Touch Key programmed for Direct Station Selection Voice announce after tone burst or wait for ringing call to be answered. Note 1: When calling a digital telephone, dialling 1 after the station number will ch[...]

  • Page 7

    5 Press the UP or DOWN softkey ( ), repeatedly until the desired name/number is displayed. To search alphabetically (optional step): Press the dial key showing the first letter of the name to be dialled Continue to press this dial key until the desired letter is displayed Press * to display the first match corresponding the chosen letter Lift hands[...]

  • Page 8

    6 Placing A Call On Hold (Continued) Exclusive Hold With a call in progress: Press Feature Press Hold Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or Conf key (for internal calls). Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with the held line appearance or Call Appearance key [...]

  • Page 9

    7 Call Park - System Set Retrieve With a call in progress From any station Press Transfer Lift handset Dial Call Park Set code 4 * Dial Call Park Retrieval Dial Call Park location 0-9 code 4 # Replace handset Dial Call Park Location 0-9 Converse Note: If the dialled Call Park location is busy, dial another Call Park location (0-9). Station Busy / N[...]

  • Page 10

    8 Station Busy / No Answer Options (Continued) Step Call When calling a busy telephone Dial 2 to advance to the next station number in that 10’s group Voice Over Originate When calling a busy telephone: Dial Voice Over code 6 Announce message Answer Whisper Page With a call in progress: With a call in progress: Receive Voice Over Receive Voice Ov[...]

  • Page 11

    9 Outside Call Dialling Options (Continued) Store & Repeat Store Repeat With an outside call in progress: Lift handset Press Feature Press Redial Dial 7 Dial * ; stored number is Dial new phone number to dialled be stored Press Feature Complete conversation and replace handset Note: Store & Repeat and Save & Repeat features cannot be us[...]

  • Page 12

    10 Call Pick Up Call Pick Up System Call Pick Up Direct Upon hearing ringing at Upon hearing ringing or voice another telephone: announcement at another Lift handset telephone: Dial Call Pickup code: Lift handset -All Calls 68 Dial Call Pickup Direct code 67 -Outside Line 6 * Dial station number of the -Night Call Pickup 69 telephone to be answered[...]

  • Page 13

    11 Call Forward All Calls (CF / A) Do Not Disturb (DND) Set Cancel Press Feature Press Feature Dial Call Forward All/DND Dial Call Forward All/DND set code 60 cancel code 69 Select operation Press Feature - DND: Press Feature - Call Forward All : Dial destination station number or voice mail and press Feature Note 1: The Feature LED will flash inte[...]

  • Page 14

    12 Call Forward Destination From Destination Station Set Cancel Press Speaker Press Speaker Dial Call Forward All Destination Dial Call Forward All Destination set code 47 cancel code 48 Dial your station number Dial your station number Dial destination station number Press Speaker or voice mail Press Speaker Customised Message From display telepho[...]

  • Page 15

    13 Set / Cancel Station Outgoing Lockout Press Speaker Dial Station Lockout -Set code _____ -Cancel code _____ Dial Lockout code Press Speaker Account Code Entry With an outside call in progress With an outside call on hold: Press Feature Dial Account Code Entry Dial 66 Code_____ Dial Account Code Dial Account Code (16 digits maximum) (16 digits ma[...]

  • Page 16

    14 DISA Password Setting Your DISA Password Lift handset Dial DISA Password set access code___ Dial your DISA ID code____ Dial your current DISA password___ default 0000000000 (10 zeros) Dial your new DISA password___ Replace handset Note 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace the handset to e[...]

  • Page 17

    15 Volume Control Off-Hook Ringing Ringing Volume Volume Lift handset Press Speaker Dial 60 Dial 60 Dial Off-Hook Ringing Dial Ringing Volume code 1 Volume code 1 Press or to set level Press or to set level Press Speaker Replace handset Note 1: Press or during audible telephone activity to adjust handset or speaker volume. Note 2: When the telephon[...]

  • Page 18

    16 Feature Access Keys Station Speed Dial DSS / BLF (Stations) (Outside Numbers) And Feature Access Press Feature Press Feature Press Redial Press Redial Press Feature Access Key Press Feature Access Key to be to be programmed programmed Dial 0 Dial 1 and station number Dial trunk access code to be stored i.e 0 (if necessary) OR dial feature access[...]

  • Page 19

    17 Character Code Character Code Character Code Blank 032 @ 064 096 ! 033 A 065 a 097 || 034 B 066 b 098 # 035 C 067 c 099 $ 036 D 068 d 100 % 037 E 069 e 101 & 038 F 070 f 102 ' 039 G 071 g 103 ( 040 H 072 h 104 ) 041 I 073 i 105 * 042 J 074 j 106 + 043 K 075 k 107 , 044 L 076 l 108 - 045 M 077 m 109 - 046 N 078 n 110 / 047 O 079 o 111 [...]

  • Page 20

    18 Feature Press Microphone On/Off # ➤ 1 Call Forward All Set # ➤ 60 ➤ Dial destination ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Do Not Disturb - Set # ➤ 60 ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Call Forward All/DND - Cancel # ➤ 69 ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Save & Repeat - Set # ➤ 9 Store & Re[...]

  • Page 21

    Quick Reference Guide Outside Calling Outside Call Dial 0 ➤ Dial Telephone Number Last CO/PBX number redial Redial ➤ Dial # Speed Dial Redial ➤ Dial 00-99 Save/Store & Repeat - Access Redial ➤ Dial * Trunk Queue Receive Trunk Busy Indication ➤ Dial 78 Automatic Redial Receive busy ➤ Speaker ➤ Replace Handset ➤ Feature ➤ Redial[...]

  • Page 22

    20 Notes[...]

  • Page 23

    21 Notes[...]

  • Page 24

    VERSION 1 5/99 DOCUMENT NO. A6-324000-642-17 COPYRIGHT © 1999 NEC AUSTRALIA This material contained herein is subject to change without prior notice at the sole discretion of NEC Australia Pty Ltd.[...]