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NEC 4 manual

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First and foremost, an user manual of NEC 4 should contain:
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Table of contents for the manual

  • Page 1

    TAPI User Guide Release 4.0 Part No. 77000TAPI02 April 2001 Printed in the U.S.A. (2106)[...]

  • Page 2

    TAPI 4.0 User Guide WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. NEC America will not accept liability for any damages, including long distance ch[...]

  • Page 3

    Table of Contents TAPI 4.0 User Guide i Using TAPI with NCS Ware 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction to TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 NEC's TAPI Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System Requirements . . . . . . . .[...]

  • Page 4

    Table of Contents ii TAPI 4.0 User Guide[...]

  • Page 5

    Introduction to TAPI TAPI 4.0 User Guide 1 TAPI Using TAPI with NCS Ware 4.0 TAPI stands for Telephony Application Programming Interface. It is a specification by Microsoft for writing telephony-based (the application's purpose is telephony and call control) or telephony-enabled (the application's purpose is something else, but it support[...]

  • Page 6

    Using TAPI with NCS Ware 4.0 2 TAPI 4.0 User Guide The service providers implement the telephony functions necessary to write a telephony application as specified in the TSPI. The telephone system manufacturer typically implements this layer so that all the TAPI applications can function with the telephone system. Microsoft implemented the TAPI mid[...]

  • Page 7

    NEC's TAPI Implementation TAPI 4.0 User Guide 3 TAPI In NCS Ware 4.0, NEC has implemented an innovative solution to overcome the problems mentioned above. The new solution does not rely on Microsoft's middleware to support remote clients and implements that functionality by itself using TCP/IP. This new architecture is depicted in Fig. 2 [...]

  • Page 8

    Using TAPI with NCS Ware 4.0 4 TAPI 4.0 User Guide As is evident from Fig. 2, when a client application registers with TAPI for controlling a telephony device such as an extension, NCS Serv will send all events happening on that device to the TAPI proxy, which will, in turn send the events to the client system's service provider. The service p[...]

  • Page 9

    System Requirements TAPI 4.0 User Guide 5 TAPI System Requirements In order to use TAPI applications such as Microsoft Outlook , Act 2000 or Goldmine successfully, your environment has to meet certain requirements. These requirements are given below for your reference. Before implementing TAPI in an environment, you should make sure these requireme[...]

  • Page 10

    Using TAPI with NCS Ware 4.0 6 TAPI 4.0 User Guide Server Installation Before you install the client software (TAPI SP), you should prepare the server system. The first step in preparing the server system is to install and configure the NCS Ware software. For more details on this step, refer to NCS Serv Getting Started Manual. Once you have install[...]

  • Page 11

    Client Installation TAPI 4.0 User Guide 7 TAPI Now, you are ready to use TAPI application from your client PC. To test your client installation, launch Phone Dialer from Start=>Programs=>Accessories. Enter a number to call in the Number to Dial box and then click on Dial button. If the installation is correct, your extension should ring and o[...]

  • Page 12

    Using TAPI with NCS Ware 4.0 8 TAPI 4.0 User Guide Restrictions and Exceptions In NCS Ware 4.0, only outbound dialing functions are supported in the TAPI gateway. With this support, a client application can make outbound calls from an extension. TAPI call control functions such as transfer, hold, park, etc. are not supported in NCS Ware 4.0.[...]