NCR NCR 5992 manual

NC R 599 2 Sign atur e Capture Plus Release 1.0 User's Guide B005-0000- 1108 Issue C[...]

The p roduct de scribe d in this b ook is a licen sed product o f NCR Cor poration . IBM is a registered trad emar k of Inter national B usiness Machi nes, I nc. It is the policy of NCR Corporation (NCR) to i mp rove produ c ts as new te chn olo g y, components, sof twa re, and fir mware bec ome av ailable. NCR, theref ore, reserv es the right to c[...]

User' s Gui de i Table of Con tents Chapter 1 O verview Intr od uc ti on .................................................................. 1- 1 Phy si ca l De sc r ipt io n ..................................................... 1-2 5992 Model C o nf igurati ons .......................................... 1-2 Se cur i ty ........................[...]

ii User 's Guide Connecting and Disc onnecting the NCR 5992 St ylus and Host Cab le ............................................ 3-5 Connecting the NCR 5992 to the NC R 7452/3 Wo rksta tion................................................................... 3-8 Cab le Confi gura tion s ............................................. 3- 8 Conn ec [...]

User 's Guide iii MSR Test ................................................................. 6- 7 IBM 46x x Te st.......................................................... 6- 9 Ho st RS 2 32 T est .................................................... 6-1 0 AUX1A RS 232 Test ............................................... 6-1 3 AUX1 B RS232 Test[...]

iv U ser's Guid e[...]

User' s Gui de v Revision Record Issue Date Remark s A Apr 99 First issue BO c t 9 9 R e v i s i o n C July 00 Added K150 security and IVI Check mate Keyfac support in C hapter 6.[...]

vi Use r's Gu ide Radio Frequency Inter f erence S tatements Fed e ral Com munica tio ns Co mmiss ion (FCC ) Informati o n to User This equipment has been tested an d found to c omp ly with the limits f or a Cla ss A digital devi ce, pursuant t o Part 15 of F CC Rules . These li m its are designed to pr ovide reasonable protection a gainst har[...]

1-1 Chapte r 1 Over view Introductio n The NCR 599 2 Signature Capture Pl us unit i s designed to speed up credit c ard and other pa y ment method s in the point of servic e (POS) environment. Your c ustomers use a stylus to authorize tran sactions without paperwork. The transaction data and signature s are stored electronic ally. Contro lle d by a[...]

1-2 Overv ie w Physical Description The basic 5992 includes the s ignature c ap tu re u nit, a s ty lus as s em bly, an in t e r f a c e c a bl e , an d a p o w e r m o d u l e, as s h o w n be l o w . 5992 Signature Capture Terminal (5992-K100-V001) 5945 RS-232 (9-Pin D shell) Cable (5992-K010-V001) 5945 Power Cable Adapter (5992-K021-V001) To RS-[...]

Overv iew 1-3 Encr y p t io n key co de s a n d ot h e r se cu r it y fact o r s ar e set at t h e fact or y. Spe ci al enc rypti on ke ys a re set by your syst e m admi nistra tor or lo cal clearin g fin an cial in s tit u tio n . A cabin et se cu rit y in t e rlock p re vent s un a u tho riz e d a cce s s to r ando m acce s s mem o ry (R AM ) co [...]

1-4 Overv ie w Power Mod ul e The pow er modul e is a Cl ass 2 pow er suppl y. It i nclud es an ac pl ug that connec ts to the wall outl et, plu s a cab le that s upplie s +12 volts DC to the 5992. Functional Descr iption The 5992 c ombines a g raphic liquid crystal display (L CD ) with a transparent di gitizer. This combi nation per mits your c us[...]

Overv iew 1-5 • collect s t h e cu s t ome r 's s ign a t u r e. • prints the signature on the c usto mer's receipt • handles storage of the electronic transaction record and s ig nature Typ ically , pro m o tio n a l disp lay d a ta files are dev e lop ed on the sys tem pr oce s s o r or a pe rso n a l co mp u te r (PC ), us ing a [...]

1-6 Overv ie w IBM -E IA-485 The 5992 s u pports the f uture release of the IBM EIA-485 p rotocol for direct c onnection to an IBM 468x terminal. T h e EIA-485 interface supports a 187,5 00 bps da ta rate using hal f-duplex, a synchronous mode. The d ata format i s eight data bits, one start bi t, one poll/select bit and tw o stop b its.[...]

2-1 Chapte r 2 Availab le Softwa re Softwar e Products The software avai labl e for the N CR 5992 is provided on 3.5" D OS disk et t es. Th is s oftwa re in clu d es the fo llowin g produ cts: • 5991/2 Utilities (not available in Canada) (Order number G370-1123-0100): • 5991 unit test utility • WI NF ORM. E X E (A Wind ows -ba s e d util[...]

2-2 Av ai labl e Software • Co mmu n icatio n m odu le, wh ich p ro vide s t he RS-2 32 communications interface to the 5992 • Ut ility m o du le, wh ich p rov id es s amp le pr ogra m in t erfa ce routines to the 5992 Fu rt h er inform at ion about this softwa re is p rov ide d in the Developer' s Guide, B005-0000-1107 .[...]

3-1 Chapte r 3 Installation The NCR 59 92 ca n be ins t alle d by a pers on wh o ha s main te n a n ce tech n icia n s k ills a n d is familia r wit h t h e host sys t e m. The instal ler must know where to ins tall the 5992, which ho st work s t a t ion to us e, and wh ich o f the work s tat ion ' s comm unica t ion por ts to u se. Connecting[...]

3-2 Ins tallat ion Power Considerations Your 599 2 shoul d b e ord er ed w ith eith er a n AC po wer modul e or a host p ower adapter kit. 5945-K020-V001 Power Supply : (120V, 60Hz US/Ca n ada) 5945-K021-V001 Cable: 7452 / 7453 Power Adap ter 5945-K025-V001 Power Supply : (220V, 50Hz limited in ternational) Power Mod ul es The p ower mo du les cons[...]

Ins tallat ion 3-3 Envir onmental Considerations The fo llowin g ta ble lis ts t h e env ironm e n ta l lim its and rest rict ion s of the 5992. Operati n g Storag e Transi t Tempe rature (dry bulb) 32 ° F to 104 ° F (10 ° C to 4 0 ° C) -4 ° F to 140 ° F (-10 ° C to 5 0 ° C) -40 ° F to 140 ° F (-40 ° C to 60 ° C) Relati ve Hum idity 0% [...]

3-4 Ins tallat ion Inv entor y Before beg in n in g in st a llat ion , mak e sure you h av e receive d a ll of the required modules to in stall the 5992 . • NCR 5592 unit a nd stylus • Communication Cable (speci fic to you con nectivity req uirements) • Powe r Su ppl y (opt io nal) • Rem ote Conne ctor Block (RCB) (op t ional) • I n sta l[...]

Ins tallat ion 3-5 Conn ect i ng an d Di sco nnect i ng th e NC R 5 992 St ylus a nd Ho st Cabl e This se ct ion p ro vid es ste p -by -ste p in s truct ion s on h ow to conn e ct t h e stylus and host cab le to the NCR 5992 un it. 16847 5992 Host Cable Connector Cover ( Flat Side Up) Hold Here Connector Pins Metal Shield 5992 Pen Port L Shaped Cab[...]

3-6 Ins tallat ion 3. Rou te the cabl e through th e " L" Shaped Cable Guide, and p ush the cab le d own thro ugh t he Cabl e Retenti on Tab s to hol d in pl ace. 4. Slide the stylu s into the Holder on the s ide of the NCR 5992 unit. No te : The NCR 599 2 ho st cab le should be c onnected after the st y lus. Th e hos t ca ble is t h ick [...]

Ins tallat ion 3-7 5. Rou te the cabl e through th e " L" Shaped Cable Gu ide , and push t he cable dow n through the Ca ble Retent io n Tabs to hold in pla ce . No te : The NCR 599 2 ho st cab le should be c onnected after the st y lus. Th e hos t ca ble is t h ick e r and will k e ep the sty lus cable in pla ce. Disconnecti ng the NC R [...]

3-8 Ins tallat ion Connecting the NCR 5992 to the NCR 7452/3 Workstation Migrating to the new 599 2 Electronic Payment Termin al requires min im a l e ffort . Th e fo llowin g illu s tra tio ns sho w the st eps n ee de d to connect the 5992 to an NCR 7 452/3workstation . Connector locati ons of the wo rks t a t ion term in als m ay vary s lig htly [...]

Ins tallat ion 3-9 Configuration 1 5992 Signature Capture Terminal (5992-K100-V001) 5945 RS-232 (9-Pin D shell) Cable (5992-K010-V001) 5945 Power Cable Adapter (5992-K021-V001) To RS-232 Port on workstation 16649 Configur ati on 1: 5992 co n n ected to 7452/3 u si ng 7452 Aux. Power. 5992-K100-V001 5992 Signature Capture Secure w / Track 1 , 2 MSR [...]

3-10 Ins tallat ion Configuration 2 16648 5992 Signature Capture Terminal (5992-K100-V001) 5945 RS-232 Cable (9-Pin D Shell (5945-K010-V001) 5945 Power Supply (5945-K020-V001) To RS-232 Port on workstation Configur ati on 2: 5992 co n n ected to 7452/3 u si ng 120 VAC power. 5992-K100-V001 5992 Signature Capture Secure w / Track 1 , 2 MSR 5945-K010[...]

Ins tallat ion 3-11 Configuration 3 16650 RS-232 Serial Port Extender (5945-K090-V100) 7452/3 Power Adapter Cable (5945-K021-V100) RS-232 Expander Cable (5945-K091-V100) 5992 Signature Capture Terminal (5992-K100-V100) To RS-232 Port of Workstation Configur ati on 3: 5992 co n n ected to 7452/3 u si ng port exp ander and Aux Power cable. 5992-K100-[...]

3-12 Ins tallat ion Conn ecti ng the NCR 5 992 t o a PC The fo llowin g illu s tra t ion sh o ws t h e steps need e d t o conn e ct the NCR 5992 to a P C . 16848 5992 CAT Host Port DC Power Supply PC %992 CAT Cable and Connector ( MiniDIN 9) 5992 CAT Pen Port Power Supply Connector PC Serial Port PC Serial Port Connector ( DB 9 ) 1. Turn Of f Pow e[...]

Ins tallat ion 3-13 3. Plug t he NC R 5992 PC Serial Port Co nnecto r (DB9) into a serial po rt on the back of y our PC. 4. Plug t he DC Po wer Supply into a st anda rd wa ll ou tlet. War n in g: Use o nly the DC Power Supply shipped with you r unit. Using any other p ower supply may damage the NCR 599 2 and will vo id the warranty. 5. Plug t he Po[...]

3-14 Ins tallat ion[...]

4-1 Chapte r 4 Operational Modes Introductio n The NCR 599 2 has tw o primary operational modes: Norm al and Supervisor/Diagnostic . The 5992 also ha s a Maintenance mode that pe rm it s y ou t o mo dify it ’ s operations. I n Normal mode, the 5992 perform s signature capture and other fu n ctions for which it is designed. Sup erv is o r mod e al[...]

4-2 Operati onal M odes • Survey • Promotional messag e • Cust omer di splay • Re ce ip t o f ch a rge d isp la y • Form d ispl ay • Signa ture c aptur e The following illu s tration s show a typical relationsh ip of 5992 fun ct ion s t o various ph a ses of a typica l a p p licat ion p rogra m. In th is examp le, t he only o perator ac[...]

Operati onal M odes 4-3 Super visor Mode Star tup S eque n ce To access the 5992 supervisor mode : 1. The unit must be powered down. 2. Power up the u nit and i mmediately place the st ylus in the ce nter of the 5992 di splay screen. Hol d the s ty lus in thi s position d uring the powe r up as sh own in the illu s tra t ion below. 3. The Su p e r [...]

4-4 Operati onal M odes 4. Select Su pervisor M e nu wi th t he st ylu s or your fing er . 16841 Enter Diagnostic Password: Cancel Clear YES E N T E R NO 1 2 3 4 56 78 9 0 ABC DEF GHI JKL M NO PRS TUV WXY QZ Supervisor Menu Prompts Supervisor Menue Keypad 5. An “ Enter Password ” pro mpt di spl ays. Type in the passw or d “ 263” ( “ CM E [...]

Operati onal M odes 4-5 Oper atio n Navigating through the Menu Items 16842 Enter Diagnostic Password: Cancel Clear YES E N T E R NO 1 23 4 56 78 9 0 ABC DEF GHI J KL MN O PRS TUV WXY QZ Supervisor Menu Prompts Supervisor Menu Keypad Cancel Key Clear Key Enter Key No Key Yes Key NCR 5992 Supervisor Menu Key Features KEY DE SCRI PTI ON Yes Us e d to[...]

4-6 Operati onal M odes Menu Fl o w The 5992 Sup ervisor Menu al lows 9 i ndividual functi ons to be perfo rm ed . Th ese optio n s dis p lay in th e followin g s equ e n ce: 1. CMDL. Used to download a prog ram or parameters from a P C . 2. FI LE SYSTEM. Use d t o vi ew and modi fy fi le sy stem rea d , wri te, delet e , comp re ss , sp a ce repor[...]

Operati onal M odes 4-7 Fil e S ystem The F ile Sys tem opt ions allo w for mod ify in g parame t ers a n d file system mai ntenance functions . The File Sy s Men u contain s the follow in g m enu ite ms : Read, Write, De lete, Co mpress , Space Report, and Ini t S pace . Se le ct t h e File Sy s men u i tem f ro m th e Su perv iso r Me nu. File Sy[...]

4-8 Operati onal M odes En te r Re co rd # _ 4. This p rompt requests the record number. The record num ber is us ed to refer to an individual parameter in a gro up of parameters. Type th e record number, and press Enter . The next pro mpt displays: Note: Refer to your 5992 Deve loper ’ s Gu i de for the corresponding record number. Enter Cla ss [...]

Operati onal M odes 4-9 Enter App # _ 2. The firs t prompt requ ests th e applica tion n um ber. A ll paramete rs for the 5992 applicati on use a pplication n um ber “ 1 ” . Type in “ 1 ” , and pres s Enter . The ne xt prom pt dis play s: Enter Fil e# _ 3. Th is p r omp t reques ts the file num ber . Th e file nu m ber refers to the ind ivi[...]

4-10 Operati onal M odes Enter Dat a: _ 6. Thi s pro mpt req uest s the da ta t hat should be co nta ine d at th e se le cte d loca t ion . For e xamp le, if this loca t ion was inten ded to contain the baud rate , enter t he ba ud (e.g., 9600), and press Enter . Then , whe n s e t ting th e bau d v a ria ble in the app licat ion , th is location w[...]

Operati onal M odes 4-11 En te r Re co rd # _ 4. This p rompt requests the record number. The record num ber is us ed to refer to an individual parameter in a gro up of parameters. Type th e record number, and press Enter . The next pro mpt displays: Note: Refer to your 5992 Deve loper ’ s Gu i de for the corresponding record number. Enter Cla ss[...]

4-12 Operati onal M odes 2. This p rompt request s the class number. The p aram eter class i s either “ public ” or “ p rivate ” . Type one of the following class nu m bers, a nd pr ess Enter . • “ 0 ” for private class. Pri vate parameter s are onl y used by t h e sp ecifie d a p p licat io n . • “ 1 ” for public cla s s . P u [...]

Operati onal M odes 4-13 L: 4E20 0 F:9 76 4 Press a K ey. . . 3. Two separa te item s di splay : • L: Disp la ys the leng th of t h e sto ra g e spa ce . • F: Displa ys the number of free bytes availab le. 4. Pres s any ke y to return to t he File Sys Menu. Then pre ss the Cancel key to return to the Supervisor Menu. Init Spa ce The in it ia li[...]

4-14 Operati onal M odes En te r Cf g Si ze Compl ete 4. Th is mess ag e disp lay s wh en t he sp a ce co n figu ra t ion is comp le t e d. Press any ke y to return to t he File Sys Menu. Then pre ss the Cancel key to return to the Supervisor Menu. Application Configuration The a pp lica tio n con fig u r at io n optio n s a llow fo r reco n fig u [...]

Operati onal M odes 4-15 Note: Refer to Ch apter 2, “ Pro gramming Co nsi d era t io ns ” in you r NCR 5992 Develo per ’ s G u i d e for de t aile d in form a t ion on the sys tems file spac e. App C onfi g Menu Init Sp ace 1. Select the Init S p ace item from t he Ap p Config Menu. Enter App s Size _ 2. Th is para m et er is us ed to specify[...]

4-16 Operati onal M odes Super viso r Me nu Chang e Pass wo rd 1. Select C h an ge P as s wor d from the Supervisor Menu, by pressing Enter . En te r Ne w Pa ss wo rd _ 2. Type i n the new passw ord , a nd pres s Enter . Note: Th e default password is “ 263 ” (CME). The new pass word ma y not be larger than 32K . Verif y New Pa ss wo rd _ 3. Ty[...]

Operati onal M odes 4-17 Power Down The p o wer down opt ion is used to power dow n the 5 992 unit. Select the Power Down i tem o n t he Su pervi sor Me nu and pres s Enter . The 5992 will power down and be in an offline st ate. Start Appli cation The start a p p licatio n option is used to s tart the 5992 ap plicati on. Select the St art App item [...]

4-18 Operati onal M odes Maintenance Mode When pow er is ap plied to t he 5992, it begin s Power- up diagno stics. If the st at us o f a ll test s i s “ Pas s ed, ” a tone sounds . To enter Maintenance Mode, immediatel y touch th e stylus to the NCR logo at the upper ri g h t corner of the screen . No te : If you wait too long, the 5992 will en[...]

Operati onal M odes 4-19 Dig i tizer Cali bratio n Calibrati on of the di gitizer is do ne at the factory and should never require readj ustment. If you experience a digitizer trac king problem, contact an N CR service re presentative prior to attemptin g any adj ust ment s. Screen Contrast Adj ustm ent When you enter th is mode, the screen display[...]

4-20 Operati onal M odes Perf ormi ng Dia gn ost ics The 5992 run s ROM-ba s ed Power-up dia g nos tics automatic ally, and user-s electable di agnostics (also RO M-based) on de m an d. Ext e n d ed diag n ost ics an d diagno s tics lo g s a n d tallie s may be run from the ho st. User-s electable di agnostics permit the user to : • Displ ay vi d[...]

Operati onal M odes 4-21 Loadi ng t he Op erati n g Syst em The load o p tion is entered from the M aintenance M ode menu b y touching the st ylus to t he LOAD OPERATING SY STEM selec tion. The load o p t ion esta blis h es co n d itio n s th at pe rmit the 5 9 92 to receiv e a n ope ra ti ng s yste m dow nlo ad fr om t he host . An oper ati ng sy [...]

4-22 Operati onal M odes 7. Selec t the Baud Rate f rom the me nu ( The 599 2 can be manuall y set to 38 . 4Kbps , h o wev e r the diag nos tics and utilit ie s s upp orts up to 19.2Kbps). 8. Th e U t ilit ie s Me nu is n o w disp la y ed. • Select 09 – Rese t u ni t Respo nse : 00 05 00 ef ea Press Enter to send the reset c ommand ag ain (T he[...]

5-1 Chapter 5 Troubleshooting Introductio n I n the even t y ou r NCR 5 9 92 is no t working prop erly, you sh ould firs t consult t he follo wing troubles hooting tab les. Find the prob lem you are experiencing in th e Problem column, p er fo rm (in seq u ence ) ea ch of th e actions in t h e So lutio n colu mn . Note: If a ll s olu t io ns ha v e[...]

5-2 Chapter 5 Troubl es hoot i ng Det ail ed Pr obl em Tro ubl es h ooti n g For diagnos tics ins tru ctions, refer to Chapter 6 of this gu ide. Ind i cati on Possibl e Cause Action Disp lay i s dark (bac klight is off). Au tom atic di spla y blank ing activa ted S end Host C ommand. No po wer Check powe r co nnec ti ons. Power su pply / adap ter f[...]

Chapter 5 Troubl es hoot i ng 5-3 Ind icati on Action Screen con tr ast set improperly Set sc re en con tr a st . 5992 fai lure Try an other 599 2. Conta ct the NCR G lobal Support Center. 5992 fai led OS program me mory test on p ower -up . Improper loading by host. 1) Reload t he 5992 operating sy ste m and applicat ion. 2 ) Powe r cycle t he 599[...]

5-4 Chapter 5 Troubl es hoot i ng Ind icati on Action D isplay doe s n't track the sty lus. Improper calib ra tion. Per form stylus /digit izer tes t. Stylus f ailure. Replace stylus. 5992 fai lure. Try an other 599 2. Conta ct the NCR Suppor t Cent er. MSR di d not read car d. Ca rd not r un t hr ough proper ly. Run card t hro ugh w it h the [...]

6-1 Chapter 6: Diagnostics Specification Introductio n This chapter de s cribes the diagno s tic test procedures for the NCR 5992, K100 and K150 Signature Ca pture Terminals. T h e purpose of the diagnostics is to isolate failures in f ield installed 5992 ’ s. T he di agno stic s are part of the op erating s ys tem and are uniform acros s all ap [...]

6-2 Chapter 6: Di agnost ics Spec ific at ion Note: I f Sup erv is or Menu or Dia gn o s t ics Me n u is no t sele ct e d withi n 10 seconds after ‘ se lf te st ’ , the unit exit s this screen and goe s into the digitizer cal ibration screen. 1b. To start diagno s tics from an y screen , touch each corner of the screen in a c ounter cl ockwise [...]

Chapter 6: Di agnosti cs Specificat ion 6-3 16844 Enter Diagnostic Password: Cancel Clear YES E N T E R NO 1 2 3 4 56 78 9 0 ABC DEF GHI J KL MNO PRS TUV WXY QZ Diagnostics Menu Prompts Diagnostic Menu Keypad 3. An “ Ent e r Diagno sti c s P a s swor d ” prom pt dis plays . T ype i n the pas swor d “ 3424 ” ( “ DIA G ” ), an d p r e s s[...]

6-4 Chapter 6: Di agnost ics Spec ific at ion Oper atio n Navigating through the Menu Items 16845 Enter Diagnostic Password: Cancel Clear YES E N T E R NO 1 2 3 4 56 78 9 0 ABC DEF GHI J KL MNO PRS TUV WX Y QZ Diagnostics Menu Prompts Diagnostics Menu Keypad Cancel Key Clear Key Enter Key No Key Yes Key NCR 5992 Diagnostics Menu Key Featur es KEY D[...]

Chapter 6: Di agnosti cs Specificat ion 6-5 Menu Fl o w The 5992 Dia gnos tics Menu allo ws for 16 individual te s ts to b e pe rfor m e d . Th ese t est s d isp la y in t h e followin g seq u ence: 1. KEYPAD TEST : Ver if ies th at e ac h ke y o n the keyp ad i s functioning properly. 2. DISPLAY TEST : Tests the 5992 di splay screen chec king that[...]

6-6 Chapter 6: Di agnost ics Spec ific at ion 14. STYLUS TES T : T ests the styl u s by si gnin g on a bl ank sc reen and checking both the digiti zer and the stylus. 15. LCD CONT RAST : Ad j ust s the LCD con tra st ( li ghter or dar ker ) o n the 5992 di splay screen. 16. SHOW T OU CHES : Displays a blank screen and tu rns on the pixel wh ere tou[...]

Chapter 6: Di agnosti cs Specificat ion 6-7 Dis play T est The display dia gnostics test t he 5992 dis play screen c hecking that eac h pix e l is fu n ctio n in g p ro per ly . Se lect t h e DISPLAY TEST from the Dia gn o stic s Men u: DISPL AY T EST Pr es s an y ke y . . . Press any key to continue . The pixel s are te s ted to determine if an y [...]

6-8 Chapter 6: Di agnost ics Spec ific at ion T1 through T3 ( track 1, 2 and 3) accumulate s and di splays the number of tim es a ca rd was succe ss fu lly swip e d and re a d corre ct ly for tha t track. TO T kee ps a r unning tally of how m any car d sw ipes have been perform ed. If an error is detected for a trac k, the error code disp lays. The[...]

Chapter 6: Di agnosti cs Specificat ion 6-9 IBM 46 xx Tes t The IBM 468x, 46 9x diagno s tics test t he 5992 c ommu nication u s ing the RS485 IBM 4680 F eature C protocol. Select t he IBM 46xx TEST from the Di agno st i cs Men u: IBM 4 6xx TEST 2A23 <0x6 8> The second line dis plays the first slot and port number option th at can be te s te [...]

6-10 Chapter 6: Diagnost i cs Specificat ion Pre ssi ng t he Cancel key during this test returns the IBM 46xx Test screen. The ke yp ad Yes an d No keys are u s ed to na vigate throu g h the ava il abl e d ia gnosti c te st me nus, or pr ess Cancel to ex it the se ssio n and restart the 599 2 applic ation. Host RS2 32 Test The ho st RS232 dia g nos[...]

Chapter 6: Di agnosti cs Specificat ion 6-11 Note: To ch an g e th e comm u n ica t ion para m eters, press Cancel to return to the HOST screen. The ke ypad Yes an d No keys a r e us e d t o scroll through the available option s . Refer to the followi ng Baud Rate , Parit y , a n d Da t a Bit sele ctio n s for detaile d in form a t ion on ch ang in[...]

6-12 Chapter 6: Diagnost i cs Specificat ion Note: The dev ic e can suppo rt spe ed s up to 38 .4Kb ps. H ow eve r , t he sof tw are provi ded b y N CR su pport s up to 1 9.2K bp s. Pre ssi ng t he Cancel key during this test returns the Host screen. Pre ssin g Cancel aga i n ret u r n s the Ho st RS23 2 Te st sc r een . Parit y Sele ct ion Select [...]

Chapter 6: Di agnosti cs Specificat ion 6-13 When the de sired option display s, press the Enter key t o accep t tha t para mete r . Pre ssi ng t he Cancel key during this test returns the HOST screen. Pre ssin g Cancel aga i n ret u r n s the Ho st RS23 2 Te st sc r een . AUX1 A RS2 32 Test The AUX1A RS23 2 diagnostics set s the 5992 ba ud rate, p[...]

6-14 Chapter 6: Diagnost i cs Specificat ion Note: F or AUX1A p ort testing, a c heck reader co nfigured f or the 5992 can be used. To te s t RS485 AU X1A, a c heck reader config u red for an RS485 IBM 4683 reg ister must be used . To chan ge the co m munication para mete r s, pr e ss Cancel to r e tu r n t o th e A U X 1A s c r e e n . T h e k ey [...]

Chapter 6: Di agnosti cs Specificat ion 6-15 When the de sired rate dis plays, press the Enter key to acc ept that para mete r . Pre ssi ng t he Cancel key durin g this test retur ns the AUX1A screen. Pre ssin g Cancel again returns the DIAGNOSTICS AUX1A RS232 TEST menu . Parit y Sele ct ion Select Parit y from t he AUX1A screen. Parit y None The d[...]

6-16 Chapter 6: Diagnost i cs Specificat ion The d efaul t baud rate of “ 8 ” d ispla ys. T he keypa d Yes and No keys are us e d to scroll th ro u gh the a va ila ble o p t ions . Th e ava ilable da t a bit options are: • 7 • 8 • 9 When the de sired option display s, press the Enter key t o accep t tha t para mete r . Pre ssi ng t he Can[...]

Chapter 6: Di agnosti cs Specificat ion 6-17 Test Sel ecti o n Select Test from the AUX1B screen. Test 19200 , N 8 The AUX1B port shoul d be con n ected to the PC using the p ort-to-PC test cable that came with y our 5992. A n y terminal progra m (such as Proc omm Plus ® or the ter m inal program from Wi ndows) can be us ed for this te st. The RS2[...]

6-18 Chapter 6: Diagnost i cs Specificat ion Baud Rate S el ection Select Baud Ra te f rom the AUX1 B scr een . The di spl ay ch ange s t o: Baud Ra te 19200 The d efaul t baud rate of “ 19200 ” displays . T h e k e yp ad Yes and No ke ys a re use d t o scroll t h roug h th e ava ila ble o p t ions . Th e available baud rate o ptions are: • 1[...]

Chapter 6: Di agnosti cs Specificat ion 6-19 Pre ssi ng t he Cancel key during this test retur ns the AUX1B screen. Pre ssin g Cancel again returns the DIAGNOSTICS AUX1B RS232 TEST menu . Data Bit S e l ecti on Select Data Bi ts from the AU X1B screen. Data Bi ts 8 The d efaul t baud rate of “ 8 ” d ispla ys. T he keypa d Yes and No keys are us[...]

6-20 Chapter 6: Diagnost i cs Specificat ion Encr ypti on T est The encry ption dia gnostics te st the security module with a n internally defined account number an d PIN. T he test ma y be done in either Mas ter Session or D UKPT mode. Selec t ENCRYPTION TEST from the DIAGNO ST ICS me nu. ENCRY PTIO N TE ST Maste r / Sess io n The Ma s t e r / Ses[...]

Chapter 6: Di agnosti cs Specificat ion 6-21 ♦ Test Encrypt DU KPT M aster/Session Sessi on Key I ndex Selec t Key C heck V alue ❏ Cana dian ❏ Key Injectio n[...]

6-22 Chapter 6: Diagnost i cs Specificat ion Securi ty M enu O ption Descr iption Diagn osti cs Secur ity Pressing Ent er will select the displ ayed me nu op tion . ✎ No t e : Press Ye s or No to mov e forw ar d or bac kw ard thro ugh t he m enu opti ons . The Security Menu allows the user to either p lace the u nit into Key In j e ct io n Mod e [...]

Chapter 6: Di agnosti cs Specificat ion 6-23 US M enu O ption Descr iption Secur ity US Pressing Ent er will select the displ ayed me nu op tion . ✎ No t e : Press Ye s or No to mov e forw ar d or bac kw ard thro ugh t he m enu opti ons . This o ptio n a llows a ccess to Te st Encrypt and Ke y Check Valu es for confirmation of injected PIN enc r [...]

6-24 Chapter 6: Diagnost i cs Specificat ion Test En cryp t DUKPT If D UKP T i s selected, the N CR 5992 performs the enc ryption a n d displays 2 lines . The firs t line o f 1 6 Char act e rs represen ts the encrypted PIN bloc k. The second line of 20 characters re p res ents the KSN (Key Serial Nu m ber) Press any key t o retur n t o t he Test En[...]

Chapter 6: Di agnosti cs Specificat ion 6-25 For Ma ster /Se ssi on key s re port e ncr ypted PIN b loc k as a re sult of the enc ryptio n wit h the desi gnated ke y sel ec ted by the index . Fo r DUKPT keys, the result returned b y the designated PIN bloc k is the encrypted PIN block and t h e associated K SN (Key Serial Num ber) that goes al ong [...]

6-26 Chapter 6: Diagnost i cs Specificat ion Ke y Ch ec k Va lu e Maste r 2nd Pa rt Displ ays key c hec k val ue f or the se con d part of d ouble le n g th maste r key. Ke y Ch ec k Va lu e Maste r Doub le Displ ays the ke y che ck val ue fo r the entire doubl e length ma s ter key .[...]

Chapter 6: Di agnosti cs Specificat ion 6-27 Ke y Ch ec k Va lu e Sessi on Displ ays the ke y che ck val ue fo r th e ses s ion ke y o f a Ma ster /Se ssio n key pai r. Ke y Ch ec k Va lu e DUKPT The ke y ch eck va lue is defi ned by performing an encryption of all zero s with the o rig in a l DUKP T key inje ct e d in t o th e un it . Th e key ch [...]

6-28 Chapter 6: Diagnost i cs Specificat ion Index Sel ect M enu O ption Descr iption Test En cryp t Index Sel ect Pressing Ent er will select the displ ayed me nu op tion . . Used to indi cate the appro priate key for the Test Encrypt or Key Check V alue verification. Key I ndex . Me nu Enter Ind ex Ent er 0-9 for M aster S essio n or 0-3 for DUK [...]

Chapter 6: Di agnosti cs Specificat ion 6-29 Key Inj ection M enu O ption Descr iption Secur ity Ke y In je ct io n Pressing Ent er will select the displ ayed me nu op tion . The NCR 599 2 is desi g n ed to be used wi th the IVICM KeyFac inj ect ion u tilit y , Ve rs io n 5. 4 4 or hig h er , to fa cilita t e F in ancial D ebit Key in j e ct ion in[...]

6-30 Chapter 6: Diagnost i cs Specificat ion Afte r t h e inde x is ent ere d, t h e unit is re ad y to a ccep t key inje ct ion commands from the KeyFac system. When eac h ke y is injected , as referenced b y the Key Fac screen f or messa g es, the NCR 5992 w ill di spla y a n appro pri ate re spon se : Maste r: “ Ma st er In je c tio n OK ”?[...]

Chapter 6: Di agnosti cs Specificat ion 6-31 OS Ver s i on The OS ve rsio n diag n ost ics disp la y t h e curre n t ope r at in g sys t e m version number. Select OS VERSI ON from the DIA GNOSTICS menu: Ver: <ve rsio n#> Pr es s an y ke y . . . The < V er s io n#> disp la y ed is the valu e o f the ope ra t ing sys t em lo a de d on th[...]

6-32 Chapter 6: Diagnost i cs Specificat ion Secur i ty Ver si o n The s e cu ri ty v e rsio n d iag n o st ics disp lay s t h e cur re n t sy st e m s e cu rit y vers io n num ber. Se le ct SECURI TY VERSIO N from t h e DIAGNO ST ICS me nu: Ver: <vers ion# >/<v er#2 >/ <ver# 3> Pr es s an y ke y . . . The <version#> is the [...]

Chapter 6: Di agnosti cs Specificat ion 6-33 Ca librate The ca librat ion d iag n os tics a llow y ou to re -calibra t e t h e digit iz er, maki n g t he di giti zer ’ s coordinates m atch the L C D ’ s. Se le ct CALIB RATE from the D IA GNOSTICS menu: An “ Enter Calibration Pa ssword ” pr om pt di spla ys. Type in the pas swor d “ 8467 ?[...]

6-34 Chapter 6: Diagnost i cs Specificat ion To uc h th e cr os s wi th your fi nger to st art finge r cali br atio n[...]

Chapter 6: Di agnosti cs Specificat ion 6-35 Us in g th e NCR 5992 st y lus, t o u ch t h e disp la y e d cros s a n d ho ld it with the sty lus unt il y ou hea r a beep. Th e cross will t h en m ove t o the nex t pos it ion , (t h e bott om left corn er of th e screen ). Con tinu e un til a ll fo u r corners of the s creen have been touched w ith [...]

6-36 Chapter 6: Diagnost i cs Specificat ion St yl us Tes t The st ylu s di ag nost ic s al lo w yo u to si gn o n t he d ispl ay scre en , checking t hat the di g itizer and st ylus are fu nctioning properly. Sel ect STYLUS TES T from the DIAGNOSTICS menu: X Im medi atel y be gin signin g or wri ti ng on the di spl ay sc reen wit h the st y lus . [...]

Chapter 6: Di agnosti cs Specificat ion 6-37 Co mp . Va lu e= 14 6, Offse t=0 Outpu t Valu e= 146 Press and hold t he Yes key to lig hten the contrast on the display screen. Press and hold the No key to dar ken the c ontrast on the di splay screen. WA RN IN G I f the c o ntrast is se t too dar k, im ages m ay bur n i nto t he LCD scr een. It i s re[...]

6-38 Chapter 6: Diagnost i cs Specificat ion Base Li n e/G ai n Prov ide s a nume ric rea do u t to in dica t e comp ens at ion lev els for the di splay scr een . Se le ct BASE LINE/GAIN from t he DIAGNOSTIC S menu : 00 00 00 00 00 00 00 00 82A1 A0 03 9B7 F 73 70 Pr es s an y Ke y. .. 0001 00 01 000 1 00 01 A Pr es s an y Ke y. .. Press the Enter o[...]

Chapter 6: Di agnosti cs Specificat ion 6-39 Using the s tylus or yo ur finger, to uch the dis play screen. Where the scre en is t ou che d, a pixel will t u rn on. I f the pix e l t urne d on is n ot approx imately wh ere you to uched the screen, run the C ALIBRA TION diagnostics to recal ibrate the dig itizer. Thi s te st r uns a ppro xim atel y [...]

Index -40 Chapte r 5 Index —A— Ap p lica t ion Soft wa re, 1 -4 AUX1A RS 232 Test, 6-12 AUX1B RS232 Tes t, 6- 15 Au x ilia ry P o wer Ca ble , 3-2 —C— Cable Conf igurati ons, 3-8 Calibrate, 6-20 Communication Interface, 1-5 Connec ting and Di sconnec ting the NCR 5992 St ylus and H ost Cab le, 3-5 Connecting the NCR 5992 H o st Cable, 3-6 C[...]

Index -41 Library Version, 6- 20 — M — Maintena nce Mod e, 4-18 Diagnostic s , 4-20 Load Operating S ys tem, 4-21 Setup, 4-18 MSR Test, 6-6 — N — NCR 5992 Diagno stics Menu Key Features, 6-3 NCR 5992 Model Configuration s , 1- 2 NCR 5992 Signature Capture unit , 1-1, 1-3 NCR 5992 Software, 2- 1 — O — Oper at ion a l M o de Supervis or M[...]

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B005-0000-11 08 Apr . 1999 P rinte d o n recy cled pap er[...]