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Multitech MVP200 manual

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Table of contents for the manual

  • Page 1

    V oice / Fax over IP Networks Standalone V oice/IP Gate w a y Model MVP200 Proprietary Mode Quick Start Guide[...]

  • Page 2

    Quick Start Guide S000336A Revision A MultiVOIP 200 (Model MVP200) This publication ma y not be reproduced, in whole or in par t, without pr ior e xpressed wr itten per mission from Multi-T ech Systems , Inc. All rights reser v ed. Copyright © 2004, by Multi-Tech Systems, Inc. Multi-T ech Systems, Inc. mak es no representations or warr anties with[...]

  • Page 3

    iii Contents Introduction ................................................................................... 4 Related Document ation ................................................................. 5 Installing Y our MultiV O IP ............................................................... 6 Unpacking Y our MultiV OIP .........................[...]

  • Page 4

    MultiVOIP Quick Start Guide 4 Introduction W elcome to Multi-T ech's stand-alone V oice/IP Gate wa y , the MultiV OIP , model MVP200. The MultiV OIP allows analog v oice and f ax comm unication ov er an IP network. Multi-T ech’ s ne w voice/fax gateway technology allows voice and fax communication to ride, with no additional expense, over yo[...]

  • Page 5

    5 Introduction Related Documentation The MultiV OIP200 Quic k Star t Guide is intended to be used by qualified systems administrators and network managers. This quick start provides the necessary information for a qualified person to unpack, cable, load software, and configure the unit for proper operation. A detailed MultiVOIP200 User Guide is als[...]

  • Page 6

    MultiVOIP Quick Start Guide 6 Installing Your MultiVOIP The basic steps of installing your MultiV OIP network inv olv e unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a f[...]

  • Page 7

    7 Introduction Deploy the VOIP Network The final phase of the installation is deployment of the network. Through the first two phases, the V OIP administrator controls configuration, so when the Client MultiVOIPs are sent to their remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment. A ful[...]

  • Page 8

    MultiVOIP Quick Start Guide 8 Unpacking Your MultiVOIP Remov e all items from the bo x (See Figure 2). MADE IN U.S.A M A D E I N U . S . A www.multitech.com Voice/Fax over IP Networks 200 Figure 2. Unpacking Safety Warnings Caution: Danger of e xplosion if batter y is incorrectly replaced. A lithium batter y on the voice/f ax channel board provides[...]

  • Page 9

    9 Cabling Cabling Your MultiVOIP Cabling y our MultiV OIP inv olves making the proper P ow er , Command Port, phone system, and Internet connections. Figure 3 sho ws the back panel connectors and the associated cable connections . The f ollowing procedure details the steps necessar y f or cab ling your MultiV OIP . Bef ore star ting to cable y our [...]

  • Page 10

    MultiVOIP Quick Start Guide 10 3. Connect a network cable to the Ethernet 10B ASE-T connector on the bac k of the MultiV OIP . Connect the other end of the cab le to y our networ k. 4. If y ou are connecting a station de vice such as an analog telephone, a f ax machine, or a K ey T elephone System (KTS) to y our MultiV OIP , connect the smaller end[...]

  • Page 11

    11 Cabling E&M Jumper Block Positioning Procedure Each v oice/f ax channel on the MultiV OIP has a separate E&M jumper block, located near the jacks on the back panel of the MultiV OIP . Each jumper bloc k has 8 pairs of pins with a jumper plug on three adjacent pairs of pins . The jumper plug must be centered on the E&M type number (se[...]

  • Page 12

    MultiVOIP Quick Start Guide 12 4. Change the jumper b loc k position for an y voice/f ax channel to be connected to an E&M tr unk that is not a T ype 2 (the def ault position). 5. Slide the base all the w a y into the cabinet until it stops. 6. T ur n the MultiV OIP 200 upside do wn and replace the cabinet mounting scre w that was remov ed in s[...]

  • Page 13

    13 Configure Host MultiVOIP Configuring Your Host MultiVOIP Configur ing your Host MultiV OIP inv olv es softw are loading and configuration. The software loading procedure does not provide e v er y screen or option in the loading process. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is[...]

  • Page 14

    MultiVOIP Quick Start Guide 14 If the Multi-T ech Installation CD window does not display automatically , clic k My Computer , then right click the CD R OM drive icon, clic k Open , and then click the A utorun icon. 3. When the Multi-T ech Installation CD dialog box displa ys, click the Install Software icon. 4. The W elcome dialog bo x displa ys .[...]

  • Page 15

    15 Configure Host MultiVOIP 5. F ollo w the on-screen instructions to install your MultiV OIP software . 6. The f ollowing dialog bo x selects the COM por t of your PC connected to the Command por t of the MultiV OIP . F rom the Select P or t list, choose the COM por t of y our PC . Clic k OK to continue.[...]

  • Page 16

    MultiVOIP Quick Start Guide 16 7. The Setup Complete dialog displa ys . Clic k Finish to continue . 8. The f ollowing message displa ys: Clic k No to continue . 9. In the v . 201E program group , doub le-clic k Upgrade Software . 10 . The f ollo wing window displa ys. Click Ye s to contin ue .[...]

  • Page 17

    17 Configure Host MultiVOIP 11 . The IP Pr otocol Default Setup dialog bo x displays . The def ault Frame T ype is TYPE_II . If this does not match y our IP netw ork, change the F rame T ype by selecting SNAP from the Frame T ype list. The av ailable F rame T ype choices are TYPE_II and SNAP . 12. In the Ethernet group , enter y our unique LAN IP a[...]

  • Page 18

    MultiVOIP Quick Start Guide 18 13 . The Channel Setup dialog bo x displa ys . It is used to define the voice/f ax channel interf ace , v oice coder , f ax parameters , billing options , security settings, and regional phone par ameters (tone pairs) f or each channel. Configure each channel f o r the type of interf ace you are connecting to . T o ch[...]

  • Page 19

    19 Configure Host MultiVOIP the FXO option. Check with y our in-house telephone personnel to v e r ify connection type. If y ou are connecting to an E&M trunk on your PBX, then choose E&M option. If the E&M interf ace is selected, the E&M Options group is enabled. Chec k with y our in-house phone personnel to deter mine if the signa[...]

  • Page 20

    MultiVOIP Quick Start Guide 20 specific type of FXO Disconnect: current loss, tone detection , or silence detection . Chec k with your in- house phone personnel to v erify the preferred type of disconnect to use. F or tone detection , y ou can select from the lists either one or tw o tones that will cause the line to disconnect. The person hanging [...]

  • Page 21

    21 Configure Host MultiVOIP 16 . T o change the v oice coder , select the channel from the Select Channel list, then select the new voice coder entry from the V oice Coder list. If y ou changed the v oice coder , ensure that the same v oice coder is used on the voice/f ax channel you are calling. Otherwise, you will alw a ys get a b usy signal. 17 [...]

  • Page 22

    MultiVOIP Quick Start Guide 22 Note: After configuring a given channel, y ou can copy that channel’ s configuration to an y other channel b y clicking Copy . Ev er ything on the V oice/Fax tab will be copied to the other channel. 19 . The Billing/Security tab displa ys the parameters f o r automatic disconnection, billing options, and dialing opt[...]

  • Page 23

    23 Configure Host MultiVOIP If y our countr y/region is not the default USA, clic k the Regional tab and proceed to step 23. Otherwise, proceed to step 24 to begin building your phone directory database. 23 . T o change the T one P airs on the Regional tab , select your country or region from the Country/Region list. The T one P airs group par amet[...]

  • Page 24

    MultiVOIP Quick Start Guide 24 The MultiV OIP configured as a “Host” will contain the host database. The host database has the phone n umbers of all the MultiV OIPs a v ailab le f or comm unication on a n I P network. This database is downloaded to each Client MultiV OIP as it comes online. Clic k Add to begin b uilding y our phone director y d[...]

  • Page 25

    25 Configure Host MultiVOIP 27 . The Description is optional, b ut can be useful in associating the channel to the e xtension. If y ou w ant, enter a descr iption of your local phone n umber . This descr iption identifies the phone number y ou entered in the pre vious step . 28 . The P e r mit Hunting option enables the ans wering unit to roll ov e[...]

  • Page 26

    MultiVOIP Quick Start Guide 26 30. C li c k OK and y ou are retur ned to the Phone Directory Database dialog bo x, which now includes phone number 101 with its IP address, channel number , and descr iption. 31. C li c k Add and the Add/Edit Phone Entry dialog bo x displa ys again. 32 . Enter the phone number f or the remote MultiV OIP in the Statio[...]

  • Page 27

    27 Configure Host MultiVOIP 34 . Enter the IP address of the remote MultiV OIP in the IP Address bo x in the MultiV OIP Identification group . F or e xample, 202.56.39.100. 35. C li c k OK and y ou are retur ned to the Phone Directory Database dialog bo x, which now includes the second number and related inf or mation in the Phone Number list. Note[...]

  • Page 28

    MultiVOIP Quick Start Guide 28 37 . The Checking MultiV OIP dialog bo x displa ys. Clic k OK to proceed. 38 . After the setup is written to the MultiV OIP , the unit is rebooted. 39 . V er ify that the BOO T LED on the MultiV OIP is off after the download is complete . This ma y tak e se ver al minutes as the MultiV OIP reboots. 40 . Y ou are retur[...]

  • Page 29

    29 Configure Client MultiVOIPs Configuring Your Client MultiVOIPs If you are installing a MultiV OIP behind a firew all, y ou need to add the f ollo wing UDP por ts to your fire w all. Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902] Status [5000] Ch1 R TP [5004] Ch1 R TCP [5005] Ch2 R TP [5006] Ch2 R TCP [5007] Ref er to your firew all user d[...]

  • Page 30

    MultiVOIP Quick Start Guide 30 4. In the P or t Address group , enter the IP Address and IP Mask . In the Gatewa y Address g roup , enter the gate w a y IP address f or the client unit. The IP address is y our unique LAN IP address, and the Gate w a y address is the IP address of the de vice connected to the Inter net/Intranet. Clic k OK when y ou [...]

  • Page 31

    31 Configure Client MultiVOIPs (KTS) to the V oice/F ax connector on the bac k of the unit, FXS (Loop Star t) will lik ely be the correct Interf ace option most of the time . If the station de vice uses ground star t, then choose the FXS (Gr ound Start) option. Ref er to the de vice’ s user documentation. If y ou are using an e xtension from y ou[...]

  • Page 32

    MultiVOIP Quick Start Guide 32 elapses between digits and the wrong numbers are mapped, y ou hear a rapid b usy signal. If this happens , hang up and dial again. This option is av ailable f o r all interf ace types. In the Flash Timer bo x, enter the time, in milliseconds, f or the duration of flash hook signals output on the FXO or FXS interf ace.[...]

  • Page 33

    33 Configure Client MultiVOIPs 7. Repeat the abo v e steps to configure the interf ace type f or each v oice/f ax channel. The V oice/F ax tab displa ys the parameters f or the v oice coder , f axing, and DTMF gain. 8. T o change the v oice coder , select the channel from the Select Channel list, then select the new voice coder entry from the V oic[...]

  • Page 34

    MultiVOIP Quick Start Guide 34 maximum baud r ate f or f axes from the list in the F ax group . If y ou do not plan to send or receive f ax es on a giv en v oice/f ax channel, you can disable f ax es in the F ax group . Note: After configuring a given channel, y ou can copy that channel’ s configuration to any other channel b y clic king Copy . E[...]

  • Page 35

    35 Configure Client MultiVOIPs bo x. The def ault v alue of 180 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours). If your country/region is not the default USA, click the Regional tab and proceed to step 15. Otherwise, proceed to step 16 to begin building your phone directory database. 15 . T o change the T one P airs on [...]

  • Page 36

    MultiVOIP Quick Start Guide 36 In the Database T ype group , click the Client option. The Update Database From group becomes activ e. 17 . Enter the IP address of the host MultiV OIP in the Host IP Address bo x. 18. C li c k OK and y ou are retur ned to the main menu. 19. C li c k Download Setup to write the new configuration to the client unit. Th[...]

  • Page 37

    37 Deploy VOIP Network Repeat this procedure f or each of the client units. When all clients ha v e been configured, proceed with deplo ying the V OIP networ k. Deploying the VOIP Network Deplo y ing the V OIP netwo rk inv olv es the V OIP Administrator de v eloping the V OIP Dialing Director y and deplo ying the pre- configured client MultiV OIPs [...]

  • Page 38

    MultiVOIP Quick Start Guide 38 Remote Site Administrator 3. Unpac k y our MultiVOIP . 4. Connect one end of the po wer supply to a liv e A C outlet and connect the other end to the P o wer connection on y our MultiV OIP . FXS E&M FXO PSTN Ethernet Connection Power Connection 10BASET ETHERNET POWER V oice/Fax Channel Connections E&M FXO FXS [...]

  • Page 39

    39 Deploy VOIP Network on the bac k of the MultiV OIP and the other end to the tr unk phone jac k. 7. Repeat the abo v e step to connect the remaining telephone equipment to each V oice/F ax Channel on y our MultiV OIP . 8. T ur n on power to the MultiV OIP by placing the ON/OFF s witch on the bac k panel to the ON position. W ait f or the Boot LED[...]

  • Page 40

    MultiVOIP Quick Start Guide 40 Limited Warranty Multi-T ech Systems , Inc. (“MTS”) warr ants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO O THER W ARRANTY , EXPRESSED OR IMPLIED , [...]

  • Page 41

    41 W arranty and Regulatory Information Technical Support Multi-T ech Systems has an excellent staff of technical suppor t personnel available to help you get the most out of your Multi- T ech product. If you ha ve an y questions about the operation of this unit, or e xper ience difficulty dur ing installation you can contact T ech Suppor t via the[...]

  • Page 42

    MultiVOIP Quick Start Guide 42 FCC Declaration NO TE: This equipment has been tested and found to comply with the limits f or a Class A digital de vice, pursuant to P ar t 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference when the equipment is operated in a commercial en vironment. This eq[...]

  • Page 43

    43 W arranty and Regulatory Information[...]

  • Page 44

    S000336A[...]